Welcome to Empower Software AG. All rights reserved.

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Objectives

• Introduction to Software AG’s support

tools

—Empower

—Brainstorm

—Communities & Community Forums

Empower is our customer self-service portal for obtaining

product information, searching Knowledge Center articles,

troubleshooting issues, and creating Support Incidents.

Brainstorm is feature request portal for

suggesting product improvements, sharing

feedback on existing feature requests, and

tracking your requests.

The TECHcommunity features tutorials, code

samples, forums, and quarterly tips and tricks

newsletter.

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• Empower

• Registering for Empower

• Global Search, powered by Google™

• Knowledge Center Search

• Update Manager

• Knowledge Center Subscriptions

• Product Version Availability Page

• Secure FTP Options for Sending Diagnostic Info

• Download Products

• Brainstorm

• Logging into Brainstorm

• Requesting Access to Brainstorm

• New Brainstorm

• New Brainstorm – Feature Request

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Table of Contents (continued)

• Brainstorm

• New Feature Request

• Full Text Search

• Like and Watch a Feature Request

• Communities & Community Forums

• Registering for the Communities and Community Forums

• Product Communities (e.g. webMethods, CentraSite)

• Discussion Forums

• Forum Subscriptions

• Empower News & Announcements Forum

• Social Network Integration

• TECHniques Newsletter

• Registration - Summary

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Empower

May 9-13, 2011 | Software AG User Group | 5

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26 September 2014 | Software AG - Get There Faster | 6

Registering for Empower

• Register from

http://empower.softwareag.com/register/

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Welcome to Empower!

Login with your credentials

See the FAQ if you have any

issues, and for a list of

supported browsers

View Announcements

Navigate via the left

navigation bar, top menu, or

any of the feature boxes

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Global Search, powered by Google™

• Use the Global site search, at the top right corner of most pages, to

find what you’re looking for.

• Knowledge Center

— Fixes

— Early Warnings

— Technical Papers

— Knowledge Base articles

— Your Company’s Incidents (restricted to users from your organization)

• Product Documentation

• Feature Requests in Brainstorm

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The Knowledge Center contains Knowledge Base

Articles, Fixes, and Critical Alerts/Early

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Knowledge Center Search

• Utilize the Knowledge Center Search to find KB Articles and your company’s

Incidents

• Search for Knowledge Base Articles and your company’s Incidents in the Empower

Knowledge Center, without having to go into eService

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View Product

Documentation

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View Fixes in the

Product Fixes area –

individually or in sets.

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Update Manager

• Fixes for most products can be installed via Update Manager

• Update Manager is downloadable via the Software AG Installer

• Update Manager simplifies fix installations and alerts you to any fix

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Early Warnings (also known as Critical

Alerts) inform you of any issue for

which we recommend your immediate

attention. We recommend subscribing

to receive these alerts via email.

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Subscribe to receive Knowledge

Center notifications for your

products via email

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Knowledge Center Subscriptions

Notifications include Details,

Description & link to Article

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Visit the Products section for Product Downloads,

Documentation, Product Availability information, and

to submit Feature Requests, among other things

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Product Version Availability Page

If you want to know how long your products will be supported and when

they will enter each support phase, the new and improved Product

Version Availability page is the place to go.

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1. View product version

availability information

3. View All Data on

One Page for Printing

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Product Version Availability Page

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Download Product Version

Availability information

for offline use

Milestone dates within a

year are highlighted in

Yellow. Milestone dates in

the past are highlighted in

Red.

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Use eService to

create and update

Support Incidents

In the Contact Support

section, use the Directory

to find the nearest

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Administer your account &

subscriptions in the

Preferences section

Submit product

Feature/Enhancement

requests

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The General Support Info section

provides support information,

guides & policies, and answers

to common questions

We have an escalation process

you can follow if your Incident

requires more attention

Follow these instructions for

sending larger attachments to

Software AG Global Support

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26 September 2014 | Software AG - Get There Faster | 25

Connect with the

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Secure FTP Options for Sending Diagnostic Info

• Securely transfer your diagnostic information to Software AG Global

Support.

• See the Diagnostic Info page for details & FTP server credentials:

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Brainstorm

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Logging in to Brainstorm

1. Log in to

Empower.

2. Click on

“Products &

Documentation”

3. Go to

“Feature

Requests in

Brainstorm”

4. Click on

“Launch

Brainstorm Now”

to access

Brainstorm

5. Click on the email

link if you have issues

logging into the new

Brainstorm or need

access.

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26 September 2014 | Software AG - Get There Faster | 30

Requesting Access to Brainstorm

To request access to Brainstorm, send an email to

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New Brainstorm

Click on the Feature Requests

tab to create, edit and view

Feature Requests.

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New Brainstorm – Feature Request

Out of the box reports

provided for Most Recent

and Most Popular Feature

Requests

Create New Feature

Request by clicking on

New Feature Request

button

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New Feature Request

Enter the complete

description when creating

new Feature requests

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Add attachments to a feature request after

creating it

Click on Add File to add an

attachment to the feature

request

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• brainstormquestions@softwareag.com

Send your enquiries or feedback on Brainstorm

to:

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Communities & Community Forums

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Registering for the Communities and Community

Forums

• Click the “Registration” link on

http://communities.softwareag.com

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Product Communities (e.g. webMethods,

CentraSite)

• News updates

• Latest forum posts

viewable inside web

page

• Resources

Articles, Code Samples,

Demos, Documentation,

Downloads, Webinars,

Newsletters, Tutorials

• Share content to

social networking &

bookmarking websites

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Discussion Forums

• 100+ discussion forums

• List of most discussed

and popular topics

• RSS updates & email

notifications

• Sharing content to

social networking &

bookmarking websites

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Forum Subscriptions

• Subscribe to daily,

weekly, or monthly

forum digests for any

forum via the “Digests”

link.

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Empower News & Announcements Forum

• Subscribe to Empower updates in the “Empower News &

Announcements” forum.

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Empower News & Announcements Forum

• To subscribe,

sign in

to the Software AG TECHcommunity Discussion

Forums with your

Software AG VIP Pass credentials, or

register

for

them (it's free)!

• Sign-in:

http://tech.forums.softwareag.com/techjforum/josso_user_login/

• Register:

http://communities.softwareag.com/signup

• Then, go to the

Digests / New subscriptions

page, check "Empower

News & Announcements" in the "Send digests for these forums" area,

and click the "Make Digest Changes" button.

• Digests:

http://tech.forums.softwareag.com/techjforum/digests/list.page

• View the Forum & Subscribe Today

• http://tech.forums.softwareag.com/techjforum/forums/show/266.page

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Social Network Integration

• Extend their

reach

• Share your

knowledge

• Bring others

into the

Community

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TECHniques Newsletter

• Quarterly updates

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Registration - Summary

Site

How to Register

Communities

& Community

Forums

“Registration” link on

http://communities.softwareag.com

Empower

http://empower.softwareag.com/register/

or the “Request an Account” link on

http://empower.softwareag.com

Brainstorm

“

Products

->

Feature Requests in Brainstorm

You should automatically be granted access to Brainstorm

within a few days of Empower registration. If Brainstorm does

not launch, email

brainstormadmins@softwareag.com

to

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Therefore please provide your Feedback about

Empower via eService

Authorized Technical Contacts can provide feedback on Empower by

submitting a Support Incident in eService under the product “Empower /

eService (EMP)”

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