ENTERPRISE MOBILITY IN THE UNITED KINGDOM A REPORT ON NEW RESEARCH INTO THE PROGRESS OF ENTERPRISE MOBILITY DECEMBER 2013

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ENTERPRISE MOBILITY

IN THE UNITED KINGDOM

A REPORT ON NEW RESEARCH INTO THE PROGRESS

OF ENTERPRISE MOBILITY — DECEMBER 2013

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CONTENTS

EXECUTIVE SUMMARY, INTRODUCTION... 3

INVESTMENT IN ENTERPRISE MOBILITY SCHEMES ... 4

Who is investing? ... 4

When are they investing? ... 4

Why are they investing? ... 4

Why are they not investing? ... 4

Solution selection ... 4

INVESTMENT IN MOBILE BUSINESS APPS ... 5

Mobility schemes for customers ... 5

Mobility schemes for employees ... 5

Investment in apps ... 5

SECURITY CONCERNS ... 6

CONCLUSIONS AND RECOMMENDATIONS ... 6

Investment in enterprise mobility schemes ... 6

Investment in mobility business apps ... 7

Security concerns ... 7

Recommendations ... 7

Research methodology ... 7

APPENDIX 1: SURVEY QUESTIONS ... 8

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2013 UK MOBILITY REPORT

EXECUTIVE SUMMARY

Mobile access to corporate data is one of the big-gest business challenges and opportunities the modern enterprise has to face. It has to balance the benefits of access to corporate data from anywhere, anytime with the security issues this raises. In other words, can the corporation secure its most precious assets while boosting productivity and employee satisfaction?

So we asked 200 UK-based CIOs/IT manag-ers from medium-to-large sized corporations for their experiences of the decision-making process behind the implementation of enterprise mobility schemes, about the benefits and drawbacks that ensued - with a particular focus on security - and about the applications that benefited from mobility.

We found that the drive towards mobility is happening quickly in most organisations because of the business benefits it brings, and that it can sometimes override security concerns. The appli-cations that benefit most from mobility concern personal productivity and those related to job-specific functions, with a strong degree of com-monality across industry sectors.

From this data, we have drawn up a set of recommendations aimed at guiding organisations through the balancing act they must perform in securing data while providing access from devic-es over which they may have partial or even no control.

INTRODUCTION

Employees and customers are more mobile than ever: they work wherever they’re using devices they either acquire themselves (Bring Your Own Device – BYOD) or which are provided by the employer.

This raises a number of questions: can the enterprise provide access to corporate data while retaining control over access from multiple devices, over some of which it has limited con-trol? Is the ROI worth the effort and cost entailed in securing mobile access? What are enterprises doing today to address these key issues? And what type of mobile solutions will improve competitive advantages in the short and the long term?

This study aims to identify the drivers and inhibitors of mobile strategies and BYOD schemes. To achieve this, we asked 200 CIO and IT managers from UK-based companies in mul-tiple sectors with at least 1,000 employees for their attitudes towards investing in enterprise mobility schemes with the aim of finding out why they invested or did not invest, what guid-ance they sought before investing, and how they implemented security once they had invested in a mobility scheme. The study was conducted by Vanson Bourne in October 2013. See the appen-dix for a full list of the survey questions and results.

NB: Larger enterprises in this study refers to organisations with 3,000-plus employees, smaller enterprises are those with 1,000 to 3,000 employees.

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INVESTMENT IN ENTERPRISE MOBILITY SCHEMES

WHO IS INVESTING?

The vast majority of organisations surveyed have discovered clear benefits to investing in mobility schemes, with 76% saying that they have already invested. Smaller companies have invested earlier in mobility (80% vs 74%) but a greater propor-tion of larger enterprises would like to do so compared to smaller enterprises (10% vs 3%).

From a vertical standpoint, the vast majority of sectors said that they had already invested in mobile schemes. However, the retail, distribution & transport sectors were less enthusiastic.

WHEN ARE THEY INVESTING?

Respondents not yet invested in mobility schemes but who planned to do so were asked when they planned to invest. Almost two-thirds (64%) said they would be investing in the next two years, with a further 35% investing in mobility schemes in three to five years.

All of the respondents expected mobility schemes to be in place within four years. Smaller companies planning to invest in mobility schemes will be fully invested over the next two years, while large companies will take longer, up to four years in some cases.

WHY ARE THEY INVESTING?

The reasons why enterprises are finding mobility so attractive are manifold and they vary across industry sectors. Enabling a flexible workforce (83%) and boosting productivity (68%) - effec-tively two sides of the same coin - were the two most popular options across all sectors, followed by quicker response times (45%), saving signifi-cant IT costs (43%) and helping the business remain competitive (42%).

However within the energy sector, saving sig-nificant IT costs and helping the business remain

competitive were seen as more important. Interestingly, reducing paper-based processes (32%), helping recruitment and retention (25%), and improving data accuracy (17%) are also important drivers towards mobility. In the utili-ties sector in particular, reducing paper-based processes was a motivation for 63% of respond-ents.

WHY ARE THEY NOT INVESTING?

By far the biggest reason given for not investing in enterprise mobile schemes is a lack of business criticality, an option selected by 75% of those not investing. Security concerns at 46% came a poor second, followed by lack of IT resources (31%), scheme not suited to the workforce (23%), and a lack of a suitable solution (19%). There is only one significant difference between larger and smaller organisations: scheme not suited to the workforce was selected by 36% of smaller organisations but only half that number (18%) of larger organisations.

SOLUTION SELECTION

Respondents seek advice and guidance on deploying mobile strategies from a wide range of sources, with variations across industry sectors. Overall, respondents said that industry analysts and their peers are the two most popular sources of guidance, at 64% and 52% respectively, fol-lowed by resellers, the media, social media, and other vendors.

Broken out into sectors, we find that the business & professional services and utilities sec-tors follow quite a different pattern. For them, resellers are the most popular source of advice and guidance. Utilities then ask other vendors, while those in professional services are most likely next to ask their peers.

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INVESTMENT IN MOBILE BUSINESS APPS

MOBILITY SCHEMES FOR CUSTOMERS

Most respondents (59%) said that they were investing in mobile business applications for cus-tomers. The highest proportion by sector were those in the retail, distribution and transport industry (70%), followed by financial services (68%), organisations in other commercial sectors (67%), and IT & telecoms (58%). By a small mar-gin (7%), more larger organisations are investing in such schemes.

MOBILITY SCHEMES FOR EMPLOYEES

For employees, the proportion of organisations investing in enterprise mobility schemes was much larger (71%) than that for customers, with only one industrial sector (financial services) falling below 68% when asked if they were investing. The proportions for both smaller and larger enterprises were almost identical, certainly well within the margin for error.

INVESTMENT IN APPS

The numbers of applications enabled by mobility is large and wide ranging. The top five apps were selected by either a majority or a significant minority of respondents. The highest proportion of respondents said that email and calendar was the most common application (57%), however the fifth most popular option - document man-agement - was selected by 42% of respondents.

The top six applications selected were as fol-lows:

APPLICATION %

Email and calendar 57

Sales support (CRM) 52

Personal business administration (travel expense, timesheets)

45 Approval apps (purchase, supplier

invoices, travel expense, etc.)

44

Business intelligence 43

Document management 42

It’s clear that mobile enterprise schemes ena-ble and support a wide range of applications across all vertical sectors. However, the popular-ity of different mobile applications varies quite widely across different sectors.

Respondents from the IT & telecoms and business & professional services sectors reported that the application category in which most have invested is email and calendar. Approval applica-tions for expenses, purchase orders and invoices, for example, were important in retail distribution & transport (72%), energy (60%), manufacturing & production (59%) and utilities (50%). Apps offering sales support such as CRM are most popular in manufacturing & production (71%) and in energy (60%).

Business intelligence applications are very widespread (80%) in those sectors not already cited, but not highly invested in elsewhere. One common application category that achieved rea-sonably similar scores across all sectors was per-sonal business administration, except in business & professional services and utilities, where investment has been made in this type of applica-tion by only 21% and 25% of respondents respectively.

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SECURITY CONCERNS

Security was the first reason by a significant margin for not investing in an enterprise mobili-ty strategy, following lack of business criticalimobili-ty. In other words, even if it were business critical to invest in a mobile strategy, 46% of respondents said that security was the key reason why this has not occurred. The third option - lack of IT resources - was selected by only 31% of respond-ents.

To back this up, when asked about their con-cerns around the deployment of mobility, 86% selected security; the second most popular option - data loss - was selected by 56%. Note that data loss is closely allied to security, as loss-es can be the consequence of a lack of security. Broken out into verticals, the number selecting security varied, although in all verticals, a major-ity saw securmajor-ity as a top concern.

The financial services and IT & telecoms sec-tors were most concerned with 95% and 93% choosing this option respectively. However, all sectors showed high levels of concern, especially utilities (90%), manufacturing and production (85%), business and professional services (80%), and other commercial sectors (75%).

Concern about security is reflected by the degree to which access to corporate data from devices not owned and so controlled by the

com-pany is either restricted or disallowed. When asked if employees were allowed to access corpo-rate data from personal mobile devices, 61% of respondents said that it was, but 39% said that it was not. In the financial services sector, only 46% were allowed access from personal devices, with 54% disallowed.

When asked if security measures need to be in place before access to corporate data from a personal mobile device is allowed, 89% of respondents said yes, with a further 6% saying no but that the intention was to do so soon. Only 6% said that there were no such restric-tions.

Respondents said that the types of informa-tion to which employees have access from a per-sonal device is restricted, with 93% allowed to access business emails, 36% HR information and 33% customer/client information.

It remains difficult to prevent access to cor-porate data from personal devices. When respondents not officially allowed access to cor-porate data from personal devices were asked if they knew of such occurrences happening, 63% said they knew that business emails were accessed, while 15% knew of access to customer/ client information and 14% knew of access to company reports.

CONCLUSIONS AND RECOMMENDATIONS

INVESTMENT IN ENTERPRISE MOBILITY

SCHEMES

Enthusiasm for enterprise mobility is wide-spread, with most of those surveyed either investing or planning to invest, with smaller, more agile companies leading the way. The requirement and the will to do so are

near-uni-versal, although some ambivalence within the retail, distribution & transport sectors possibly suggests confusion over the definition of enter-prise mobility, perhaps because mobile technolo-gies - for example stock scanners, wireless net-working and other location-aware devices - have been in use in this sector for decades.

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2013 UK MOBILITY REPORT

Velocity is high, as most enterprises will be investing in the next two years, and the rest plan to invest within five years. This degree of urgen-cy shows that firms recognise the benefits of increasing employee mobility - and the difficulty of resisting it.

The attractiveness of enterprise mobility is explained by the wide range of business-related problems it helps to solve, making the pain of transition worthwhile. For example, respondents said that it could help to generate a more flexible workforce, and improve both recruitment and retention, and data accuracy. In utilities, reduc-ing paper-based processes was a strong motiva-tor, suggesting that some organisations may be struggling to digitise their data and are seizing the opportunity that the growth of mobile devic-es offers.

Vendors and integrators need to improve the creation and implementation of mobility schemes for smaller organisations in particular, because a lack of suitability to the workforce was a key reason for not investing, which in turn suggests that the technology is immature and that ISVs have yet to produce a sufficient range of solu-tions suitable for smaller organisasolu-tions.

INVESTMENT IN MOBILITY BUSINESS

APPS

By far the biggest proportion of respondents said they were investing in enterprise mobility schemes and apps for their employees rather than for their customers, suggesting that there is a greater return on the investment – and probably too a wider range of business-related apps – for employees.

Among respondents there is a strong degree of commonality across sectors and company sizes of applications that benefit from mobility, examples being email and the ability to enter data such as travel expenses while mobile, both of which are in high demand. This explains why there is a consequent strong agreement about the benefits of mobility and intention to invest in mobility schemes.

SECURITY CONCERNS

Security concerns are indisputably the highest barrier to the adoption of enterprise mobility schemes, especially in in the financial services sector. This is perhaps to be expected as security is a high concern for the former sector, and you would expect those in IT & telecoms to be the most knowledgeable about this issue.

Enterprises’ responses have been either to restrict or to disallow access from employee-owned mobile devices. However, such measures are only partially successful, with a majority of respondents aware of access to corporate data despite restrictions. Companies are undoubtedly aware of this, and the strong uptick in sales of tablets to enterprises suggests that they are buy-ing hardware for their employees.

RECOMMENDATIONS

1. Mobility needs to be fully embraced by enter-prises, as it offers clear business benefits. Not managing mobile access to corporate data risks loss of security, ceding leadership to competitors, and creating employee retention issues

2. Enterprises should not be deterred by securi-ty concerns from researching how they can benefit from mobility

3. Enterprises should communicate with ana-lysts and their peers to help them understand the benefits of mobility schemes

4. Enterprises need to use the services of busi-ness partners, including managed service pro-viders, to implement secure mobility schemes 5. Enterprises should focus on employee-based

rather than customer-based enterprise mobili-ty schemes and should continue to do so.

RESEARCH METHOLODOGY

IFS commissioned Vanson Bourne to survey 200 UK CIOs/IT managers in UK enterprises of 1000+ employees to identify the drivers and inhibitors to mobile strategies and BYOD schemes. Participating companies were spread across sectors and size bands. The survey was conducted in October 2013.

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APPENDIX 1: SURVEY QUESTIONS

1. Have you invested in an enterprise mobility scheme?

2. Do you have plans to invest in an enterprise mobility scheme?

3. Would you like to see your organisation deploy a mobility scheme?

4. Analysis of the total number of respondents who have or intend to invest in a mobility scheme

5. When do you plan to make your investment in enterprise mobility?

6. What are your reasons for investing in an enterprise mobility scheme?

7. Who are you looking to for advice and guid-ance on deploying your mobility strategy? 8. Why have you not yet invested in an

enter-prise mobility strategy?

9. What are your concerns, if any, around the deployment of mobility?

10. Are you able to identify any examples of suc-cessful mobility schemes, both within your own organisation or elsewhere?

11. Are you able to identify any examples of failed mobility schemes, both within your own organisation or elsewhere?

12. Are you investing in mobile business apps for customers?

13. Are you investing in mobile business apps for employees?

14. What types of mobile business apps are you investing in?

15. Would you like to invest in any of the mobile business apps outlined below?

16. Do you make any of the mobile devices listed below available to employees?

17. Do you allow employees to access corporate data on personal mobile devices?

18. Do you demand that certain security meas-ures are applied to personal devices before making this data available?

19. What type of data do you make available to employees on personal devices?

20. Do you know of employees accessing any of the following types of corporate data on per-sonal mobile devices?

DEMOGRAPHICS

1. How many employees work in your organisa-tion?

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APPENDIX 2: SURVEY RESPONSES

Have you invested in an enterprise mobility scheme?

Of those that answered ‘no’, do you have plans to invest in an enterprise mobility scheme?

Of those that answered ‘no’, would you like to see your organisation invest in an enterprise mobility scheme?

Of those that have plans to invest, when do you plan to invest in a mobility scheme?

2013 UK MOBILITY REPORT

Appendix: survey responses

14 IFS | 2013 UK Mobility Report

Have you invested in an enterprise mobility scheme?

Of those that answered ‘no’, do you have plans to invest in an enterprise mobility scheme?

Of those that answered ‘no’, would you like to see your organisation invest in an enterprise mobility scheme? 76% 24% Yes No 29% 71% Yes No 44% 21% 35% Yes No Don't know

Appendix: survey responses

14 IFS | 2013 UK Mobility Report

Have you invested in an enterprise mobility scheme?

Of those that answered ‘no’, do you have plans to invest in an enterprise mobility scheme?

Of those that answered ‘no’, would you like to see your organisation invest in an enterprise mobility scheme? 76% 24% Yes No 29% 71% Yes No 44% 21% 35% Yes No Don't know

Appendix: survey responses

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IFS | 2013 UK Mobility Report

Have you invested in an enterprise mobility scheme?

Of those that answered ‘no’, do you have plans to invest in an enterprise mobility scheme?

Of those that answered ‘no’, would you like to see your organisation invest in an enterprise

mobility scheme?

76% 24% Yes No 29% 71% Yes No 44% 21% 35% Yes No Don't know

Appendix: survey responses

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IFS | 2013 UK Mobility Report

Have you invested in an enterprise mobility scheme?

Of those that answered ‘no’, do you have plans to invest in an enterprise mobility scheme?

Of those that answered ‘no’, would you like to see your organisation invest in an enterprise

mobility scheme?

76% 24% Yes No 29% 71% Yes No 44% 21% 35% Yes No Don't know

Appendix: survey responses

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IFS | 2013 UK Mobility Report

Have you invested in an enterprise mobility scheme?

Of those that answered ‘no’, do you have plans to invest in an enterprise mobility scheme?

Of those that answered ‘no’, would you like to see your organisation invest in an enterprise

mobility scheme?

76% 24% Yes No 29% 71% Yes No 44% 21% 35% Yes No Don't know

Appendix: survey responses

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IFS | 2013 UK Mobility Report

Have you invested in an enterprise mobility scheme?

Of those that answered ‘no’, do you have plans to invest in an enterprise mobility scheme?

Of those that answered ‘no’, would you like to see your organisation invest in an enterprise

mobility scheme?

76% 24% Yes No 29% 71% Yes No 44% 21% 35% Yes No Don't know

15

IFS | 2013 UK Mobility Report

Of those that have plans to invest, when do you plan to invest in a mobility scheme?

Of those that have plans to invest, what are the reasons behind investing in mobility?

14% 21% 29% 21% 14% 0% 0%

In the next year

In 12-18 months

In 18-24 months

In 2-3 years

In 3-4 years

In 4-5 years

Beyond 5 years (please specify in years) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 83% 68% 45% 43% 42% 32% 25% 17% 1%

IFS | 2013 UK Mobility Report

Of those that have plans to invest, when do you plan to invest in a mobility scheme?

Of those that have plans to invest, what are the reasons behind investing in mobility?

14% 21% 29% 21% 14% 0% 0%

In the next year

In 12-18 months

In 18-24 months

In 2-3 years

In 3-4 years

In 4-5 years

Beyond 5 years (please specify in years) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 83% 68% 45% 43% 42% 32% 25% 17% 1%

15

IFS | 2013 UK Mobility Report

Of those that have plans to invest, when do you plan to invest in a mobility scheme?

Of those that have plans to invest, what are the reasons behind investing in mobility?

14% 21% 29% 21% 14% 0% 0%

In the next year

In 12-18 months

In 18-24 months

In 2-3 years

In 3-4 years

In 4-5 years

Beyond 5 years (please specify in years) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 83% 68% 45% 43% 42% 32% 25% 17% 1%

15

IFS | 2013 UK Mobility Report

Of those that have plans to invest, when do you plan to invest in a mobility scheme?

Of those that have plans to invest, what are the reasons behind investing in mobility?

14% 21% 29% 21% 14% 0% 0%

In the next year

In 12-18 months

In 18-24 months

In 2-3 years

In 3-4 years

In 4-5 years

Beyond 5 years (please specify in years) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 83% 68% 45% 43% 42% 32% 25% 17% 1%

15

IFS | 2013 UK Mobility Report

Of those that have plans to invest, when do you plan to invest in a mobility scheme?

Of those that have plans to invest, what are the reasons behind investing in mobility?

14% 21% 29% 21% 14% 0% 0%

In the next year

In 12-18 months

In 18-24 months

In 2-3 years

In 3-4 years

In 4-5 years

Beyond 5 years (please specify in years) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 83% 68% 45% 43% 42% 32% 25% 17% 1%

15

IFS | 2013 UK Mobility Report

Of those that have plans to invest, when do you plan to invest in a mobility scheme?

Of those that have plans to invest, what are the reasons behind investing in mobility?

14% 21% 29% 21% 14% 0% 0%

In the next year

In 12-18 months

In 18-24 months

In 2-3 years

In 3-4 years

In 4-5 years

Beyond 5 years (please specify in years) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 83% 68% 45% 43% 42% 32% 25% 17% 1%

15

IFS | 2013 UK Mobility Report

Of those that have plans to invest, when do you plan to invest in a mobility scheme?

Of those that have plans to invest, what are the reasons behind investing in mobility?

14% 21% 29% 21% 14% 0% 0%

In the next year

In 12-18 months

In 18-24 months

In 2-3 years

In 3-4 years

In 4-5 years

Beyond 5 years (please specify in years) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 83% 68% 45% 43% 42% 32% 25% 17% 1%

15

IFS | 2013 UK Mobility Report

Of those that have plans to invest, when do you plan to invest in a mobility scheme?

Of those that have plans to invest, what are the reasons behind investing in mobility?

14% 21% 29% 21% 14% 0% 0%

In the next year

In 12-18 months

In 18-24 months

In 2-3 years

In 3-4 years

In 4-5 years

Beyond 5 years (please specify in years) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 83% 68% 45% 43% 42% 32% 25% 17% 1%

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2013 UK MOBILITY REPORT

16

IFS | 2013 UK Mobility Report

What are your concerns around the deployment of mobility?

Of those that haven’t yet invested, why have you not invested in mobility?

0% 10% 20% 30% 40% 50% 60% 70% 80% 75% 46% 31% 23% 19% 8% 4% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Security Data loss Cost for

integration possibleNot with current No company policy Aging

workforce (please*Other specify) 86% 56% 42% 27% 12% 5% 2%

Of those that have plans to invest, what are the reasons behind investing in mobility?

Of those that haven’t yet invested, why have you not invested in mobility?

15

Of those that have plans to invest, what are the reasons behind investing in mobility?

14% 21% 29% 21% 14% 0% 0%

In the next year

In 12-18 months

In 18-24 months

In 2-3 years

In 3-4 years

In 4-5 years

Beyond 5 years (please specify in years) 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 83% 68% 45% 43% 42% 32% 25% 17% 1%

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11 2013 UK MOBILITY REPORT

16

IFS | 2013 UK Mobility Report

What are your concerns around the deployment of mobility?

Of those that haven’t yet invested, why have you not invested in mobility?

0% 10% 20% 30% 40% 50% 60% 70% 80% 75% 46% 31% 23% 19% 8% 4% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90%

Security Data loss Cost for

integration possibleNot with current legacy IT systems No company policy Aging

workforce (please*Other specify) 86% 56% 42% 27% 12% 5% 2% 17

IFS | 2013 UK Mobility Report

Are you investing in mobile business apps for customers?

Are you investing in mobile business apps for employees?

59% 42% Yes No 71% 30% Yes No IFS | 2013 UK Mobility Report

Are you investing in mobile business apps for customers?

Are you investing in mobile business apps for employees?

59% 42% Yes No 71% 30% Yes No 17

IFS | 2013 UK Mobility Report

Are you investing in mobile business apps for customers?

Are you investing in mobile business apps for employees?

59% 42% Yes No 71% 30% Yes No

17

IFS | 2013 UK Mobility Report

Are you investing in mobile business apps for customers?

Are you investing in mobile business apps for employees?

59% 42% Yes No 71% 30% Yes No

What are your concerns around the deployment of mobility?

Are you investing in mobile business apps for customers?

Are you investing in mobile business apps for employees?

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What types of mobile business apps are you investing in?

Would you like to invest in any of the following business apps?

18

What types of mobile business apps are you investing in?

Would you like to invest in any of the following business apps? 0% 10% 20% 30% 40% 50% 60% 57% 52% 45% 44% 43% 42% 27% 4% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 44% 37% 34% 32% 32% 24% 22% 3% 18

IFS | 2013 UK Mobility Report

What types of mobile business apps are you investing in?

Would you like to invest in any of the following business apps?

0% 10% 20% 30% 40% 50% 60% 57% 52% 45% 44% 43% 42% 27% 4% 0% 5% 10% 15% 20% 25% 30% 35% 40% 45% 44% 37% 34% 32% 32% 24% 22% 3%

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13 2013 UK MOBILITY REPORT

Do you make any of the following mobile devices available to employees?

Do you allow employees access to corporate data on personal mobile devices?

19

IFS | 2013 UK Mobility Report

Do you allow employees access to corporate data on personal mobile devices?

Do you demand that certain security measures are applied to personal devices before making this data available?

Do you make any of the following mobile devices available to employees?

84% 82% 59% 4% Laptops/notebooks Smartphones Tablets

None of the above

61% 39% Yes No 89% 6% 6% Yes No

Not at the moment but we intend to soon

17

IFS | 2013 UK Mobility Report

Are you investing in mobile business apps for customers?

Are you investing in mobile business apps for employees?

59% 42% Yes No 71% 30% Yes No

19

IFS | 2013 UK Mobility Report

Do you allow employees access to corporate data on personal mobile devices?

Do you demand that certain security measures are applied to personal devices before

making this data available?

Do you make any of the following mobile devices available to employees?

84% 82% 59% 4% Laptops/notebooks Smartphones Tablets

None of the above

61% 39% Yes No 89% 6% 6% Yes No

Not at the moment but we intend to soon

IFS | 2013 UK Mobility Report

Do you allow employees access to corporate data on personal mobile devices?

Do you demand that certain security measures are applied to personal devices before

making this data available?

Do you make any of the following mobile devices available to employees?

84% 82% 59% 4% Laptops/notebooks Smartphones Tablets

None of the above

61% 39% Yes No 89% 6% 6% Yes No

Not at the moment but we intend to soon

Do you demand that certain security measures are applied to personal devices before making this data available?

19

IFS | 2013 UK Mobility Report

Do you allow employees access to corporate data on personal mobile devices?

Do you demand that certain security measures are applied to personal devices before making this data available?

Do you make any of the following mobile devices available to employees?

84% 82% 59% 4% Laptops/notebooks Smartphones Tablets

None of the above

61% 39% Yes No 89% 6% 6% Yes No

Not at the moment but we intend to soon

19

IFS | 2013 UK Mobility Report

Do you allow employees access to corporate data on personal mobile devices?

Do you demand that certain security measures are applied to personal devices before

making this data available?

Do you make any of the following mobile devices available to employees?

84% 82% 59% 4% Laptops/notebooks Smartphones Tablets

None of the above

61% 39% Yes No 89% 6% 6% Yes No

Not at the moment but we intend to soon

19

IFS | 2013 UK Mobility Report

Do you allow employees access to corporate data on personal mobile devices?

Do you demand that certain security measures are applied to personal devices before

making this data available?

Do you make any of the following mobile devices available to employees?

84% 82% 59% 4% Laptops/notebooks Smartphones Tablets

None of the above

61% 39% Yes No 89% 6% 6% Yes No

Not at the moment but we intend to soon

19

IFS | 2013 UK Mobility Report

Do you allow employees access to corporate data on personal mobile devices?

Do you demand that certain security measures are applied to personal devices before

making this data available?

Do you make any of the following mobile devices available to employees?

84% 82% 59% 4% Laptops/notebooks Smartphones Tablets

None of the above

61% 39% Yes No 89% 6% 6% Yes No

Not at the moment but we intend to soon

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What type of data do you make available to employees on personal devices?

Of those organisations that don’t allow employees to access corporate data on their personal mobile devices, do you know of employees accessing any of the following types of corporate data on personal mobile devices?

Of those organisations that don’t allow employees to access corporate data on their

personal mobile devices, do you know of employees accessing any of the following types of

corporate data on personal mobile devices?

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 93% 36% 33% 29% 16% 2% 0% 10% 20% 30% 40% 50% 60% 70% 63% 15% 14% 6% 5% 23%

Of those organisations that don’t allow employees to access corporate data on their

personal mobile devices, do you know of employees accessing any of the following types of

corporate data on personal mobile devices?

What type of data do you make available to employees on personal devices?

0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 93% 36% 33% 29% 16% 2% 0% 10% 20% 30% 40% 50% 60% 70% 63% 15% 14% 6% 5% 23%

(15)

2013 UK MOBILITY REPORT

Who are you looking to for advice and guidance on deploying your mobility strategy?

Have you invested in an enterprise mobility scheme?

21

IFS | 2013 UK Mobility Report

Who are you looking to for advice and guidance on deploying your mobility strategy? 0% 10% 20% 30% 40% 50% 60% 70% 66% 52% 40% 28% 22% 22% 4% 2% 4% 2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 76% 80% 67% 68% 83% 95% 47% 80% 83% 24% 20% 33% 32% 18% 5% 53% 20% 17% Yes No

Have you invested in an enterprise mobility scheme?

21

IFS | 2013 UK Mobility Report

Who are you looking to for advice and guidance on deploying your mobility

strategy?

0% 10% 20% 30% 40% 50% 60% 70% 66% 52% 40% 28% 22% 22% 4% 2% 4% 2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 76% 80% 67% 68% 83% 95% 47% 80% 83% 24% 20% 33% 32% 18% 5% 53% 20% 17% Yes No

Have you invested in an enterprise mobility scheme?

21

IFS | 2013 UK Mobility Report

Who are you looking to for advice and guidance on deploying your mobility

strategy?

0% 10% 20% 30% 40% 50% 60% 70% 66% 52% 40% 28% 22% 22% 4% 2% 4% 2% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% 76% 80% 67% 68% 83% 95% 47% 80% 83% 24% 20% 33% 32% 18% 5% 53% 20% 17% Yes No

(16)

G B EN LC 20 13 12 03 P ro du ct io n: I FS U K M ar ke tin g, D ec em be r 2 01 3.

gic: service & asset, manufacturing, supply chain and projects. The company has 2,100 customers and is present in approximately 60 countries with 2,800 employees in total. Net revenue in 2012 was SKr 2.7 billion.

More details can be found at www.IFSWORLD.com For further information, e-mail info.uk@ifsworld.com Follow us on Twitter @IFSWORLD

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THIS DOCUMENT MAY CONTAIN STATEMENTS OF POSSIBLE F UTURE F UNCTIONALIT Y FOR IFS’ SOF T WARE PRODUCTS A N D T EC H N O LO GY. S U C H STAT EM E N TS O F F U T U R E F U N CT I O N A L I T Y A R E F O R I N F O R M AT I O N PU R P OS ES O N LY A N D S H O U L D N OT B E I N T ER PR E T ED A S A N Y C O M M I T M E N T O R R E PR ES E N TAT I O N. I F S A N D A L L I F S PRO D U CT N A M ES A R E T R A D EM A R KS O F I F S. T H E N A M ES O F ACT UA L C O M PA N I ES A N D PRO D -U CTS M E N T I O N ED H ER EI N M AY B E T H E T R A D EM A R KS O F T H EI R R ES PECT I V E OW N ERS.

IFS, INDUSTRIAL & FINANCIAL SYSTEMS (UK) LTD © 2013

AMERICAS. . . .+1 888 437 4968

ARGENTINA, BRAZIL, CANADA, MEXICO, UNITED STATES

ASIA PACIFIC . . . .+65 63 33 33 00

AUSTRALIA, INDONESIA, JAPAN, MALAYSIA, NEW ZEALAND, PHILIPPINES,  PR CHINA, SINGAPORE, THAILAND

EUROPE EAST AND CENTRAL ASIA . . . .+48 22 577 45 00

BALKANS, CZECH REPUBLIC, GEORGIA, HUNGARY, ISRAEL, KAZAKHSTAN, POLAND, RUSSIA AND CIS, SLOVAKIA, TURKEY, UKRAINE

EUROPE CENTRAL . . . .+49 9131 77 340

AUSTRIA, BELGIUM, GERMANY, ITALY, NETHERLANDS, SWITZERLAND

EUROPE WEST . . . .+44 1494 428 900

FRANCE, IRELAND, PORTUGAL, SPAIN, UNITED KINGDOM

MIDDLE EAST AND AFRICA . . . .+971 4390 0888

INDIA, SOUTH AFRICA, SRI LANKA, UNITED ARAB EMIRATES

NORDIC . . . .+46 13 460 4000

DENMARK, NORWAY, SWEDEN

FINLAND AND THE BALTIC AREA . . . .+358 102 17 9300

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