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CALL CENTER REPORTS GUIDE

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Figure

Figure 6 Agent Call Report – Number of Calls by Call Type Pie Chart 4.2.2  Number of Calls by Call Type Table
Figure 7 Agent Call Report – Number of Calls by Call Type Table (Multiple Agents)
Figure 9 provides an example of a Call Duration by Call Type bar chart.
Figure 9 provides an example of a Call Duration by Call Type bar chart.
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