NEW BOOKING CLASS ALIGNMENT

Effective

December 3, 2013,

Air Canada will further align booking classes between Tango/Flex and at a later phase will add booking classes for the

Premium Economy/Executive cabins.

DOCUMENT GUIDE

•

New Booking Class Alignment:

1.

Tango/Flex fare grid (current/ effective December 3)

Phase 1

(December 3, 2013)

activities

3.

Premium Economy/ Business Class fare grid (current/ effective February 18)

Phase 2

(February 18, 2014)

activities

5.

Q&A

6.

Appendix

PHASE 1:

TANGO/FLEX RE-ALIGNMENT

TANGO BOOKING CLASSES EFFECTIVE DECEMBER 3

CURRENT FLEX BOOKING CLASSES

FLEX BOOKING CLASSES EFFECTIVE DECEMBER 3

MARKETS TANGO TANGO FLEX FLEX

North America (Canada/U.S.) N, G, P, E, A,K S, T, L, A, K M, U, H, Q, V, W,S, T, L M, U, H, Q, V, W, G

SUN (Caribbean/Mexico/Central America) W, S, T, L, A, K W, G, S, T, L M, U, H, Q, V M, U, H, Q, V

Europe/ Israel W, S, T, L, K W, S, T, L, K M, U, H, Q, V M, U, H, Q, V

Asia W, S, T, L, A, K W, G, S, T, L M, U, H, Q, V M, U, H, Q, V

South Pacific N, G, P, E, A, T, L, K, W, S

W, G, S, T, L, A, K M, U, H, Q, V M, U, H, Q, V

South America W, S, T, L, K W, G, S, T, L, A, K M, U, H, Q, V M, U, H, Q, V

PHASE 1:

RE-BOOKING SCHEDULE

RE-BOOKING BY SERVICE WHAT YOU SHOULD KNOW: WHAT YOU SHOULD KNOW CONTINUED:

INTL – Asia

Starting November 11, A/K classes will be rebooked for

China/HKG/ Korea departures on/after November 13.

Starting November 13, A/K/P/E/N classes will be

rebooked for Japan departures on/after November 15.

ACV operated flights

Starting November 11, S/T/L classes will be rebooked to

W class for departures on/after November 13 on ACV operated flights numbers 1630-1747 and 1750-1799.

North America

Starting November 19, S/T/L classes will be rebooked to

• The new fare structure will appear in the GDS/online as follows:

1.Asia: eff. for travel Nov. 12, 2013

2.Sydney: eff. for travel Nov. 19, 2013

3.All other markets(N America, Atlantic, South America and AC

Sun): effective for travel Dec.3, 2013

• You are allowed to ticket against a stored fare and we strongly recommend that you store your fare prior to the PNRs being rebooked.

• In most cases, for Asia PNRs with a connecting North America

segment, the North America segment will NOT be re-booked. When

the booking tool recognizes an end-on-end ticket, it WILL rebook the North American segments that are booked in S/T or L classes.

• Ticketing instructions for Corporate clients will not be

revised as a result of the change.

• Group bookings will be rebooked.

• OAL/codeshare segments will not be rebooked.

• Aeroplan /Air Canada Altitude members will accrue

mileage based on the original purchased fare product.

• eUpgrades will be processed based on the original

PHASE 2:

PREMIUM ECONOMY*/BUSINESS CLASS RE-ALIGNMENT

ECONOMY BOOKING CLASSES

PREMIUM ECONOMY BOOKING CLASSES EFFECTIVE

FEBRUARY 18/14

CURRENT BUSINESS BOOKING CLASSES

BUSINESS BOOKING CLASSES EFFECTIVE FEBRUARY 18/14

MARKETS PREMIUM ECONOMY PREMIUM ECONOMY BUSINESS BUSINESS

North America (Canada/U.S.) O

Offered on select

Domestic Canada routes**

O, E, N

Offered on select Domestic Canada routes**

J, C,D, Z J, C,D, Z, P

SUN (Caribbean/Mexico/Central America)

Atlantic, Israel O O, E, N J, C,D, Z J, C,D, Z, P

Asia

South Pacific South America

* Please note that on February 18:

• Routes/service may reflect some or all _{of the new Premium Economy/Business booking classes in your availability display. Therefore E,N and P classes may display on some}

services/routings but not on others

• Also, in some cases, where the new booking class shows in the availability display, there may be no associated fare with the booking class

** Premium Economy may be available for sale on select Domestic Canada routes due to aircraft positioning.

PHASE 2:

RE-BOOKING SCHEDULE

RE-BOOKING TO NOTE:

Re-booking of P/E/N classes for all services will begin January 14 for departures on/after January 27, 2014.

P/E/N classes will be closed for sale for all services between Dec. 3 – Feb. 18

Q

A

1. Air Canada recently re-aligned booking classes on September 24, why are the booking classes changing again?

We are re-aligning because additional booking classes are required to sell Premium Economy.

2. Where applicable, will the rebooking activity include Air Canada rouge™ operated flights?

Yes.

3. Will P/E/N booking classes be available for booking in Economy Class between December 3, 2013 and February 17th _2014?

No.

4. If P/E/N booking classes are closed for sale as of Dec.3, how should agencies process changes for their customers booked in one of those

classes on/after that date?

The ADCOL will be waived (change fee still applies) and agencies should rebook their customers into the booking class indicated as follows:

North America itineraries: S class//International itineraries (excludes SYD): L class// Sydney itineraries: S class

Please note: there is no impact for customers booked in P/E/N classes, travelling between December 3, 2013 and January 19, 2014. Therefore their tickets will not be rebooked.

5. Will ticketing instructions for Corporate contracts be updated to reflect the updated booking class?

Ticketing instructions will not be revised. Corporate account managers will send their corporate accounts notification letters, which the corporate accounts will share with their agency of record. All updates to Fare Filing will be completed by December 3, 2013.

6. Will agencies be allowed to ticket against a stored fare?

Yes, agencies are allowed to ticket using a stored fare quote and we strongly recommend that agencies store their fares prior to their PNRs being re-booked. No VAT is required.

7. What happens if agencies have not stored the fare?

If there is no stored fare, the PNR will need to be re-quoted based on the current booking class and ticketed using the new fare quote.

8. Does the booking class updates impact Flight Pass products?

Flight Pass products are priced based on fare families – and will continue to offer the same attributes as they did when originally purchased.

9. Are agencies required to reissue tickets?

No agencies are not required to reissue tickets but must action their queues and confirm HS segments which reflect the new booking classes.

TANGO IN THE GDS: QUESTIONS AND ANSWERS

13. How do agencies purchase seat selection for GDS Tango bookings?

Agencies can purchase advance seat selection for their GDS Tango PNRs by contacting the Call Centre.

14. Are the attributes for GDS Tango fares the same as online Tango fares?

Yes.

15. Do GDS Tango fares have to be ticketed instantly?

GDS Tango fares must be ticketed by the specified ticket time limit indicated in the fare rules.

16. My client uses the Corporate Booking Tool Concur - can a traveller combine an outbound Tango GDS fare with an inbound ac2u Flex fare on the

same ticket?

With the Concur booking tool, segments must be booked via the same channel and all segments must be reserved entirely using a GDS fare or an ac2u fare. They are not combinable.

17. For clients who use a Corporate Booking Tool and get content from ac2u and the GDS, will they see a GDS Tango fare and an ac2u Tango fare?

Yes, depending on the booking tool and market. For example, with Concur on domestic Canada flights, if the customer has ac2u and the GDS content activated, the customer will see a double display and 2 different fares for the same booking class on the same flight.

18. Will I earn a Cash Reward for GDS Tango bookings?

APPENDIX

ADDITION OF P/E/N booking classes

EFFECTIVE DATE NORTH AMERICA ATLANTIC PACIFIC

Feb. 17 _• P/E/N will be added and appear

in the GDS** and online for AC operated flights

• P/E/N will be added and appear in

the GDS** and online for AC operated flights

Feb. 21-Mar 16: _• P/E/N will be added and appear

in the GDS and online for AC*OA and OA*AC flights

Feb. 18-20: _• P/E/N will be added on

YVR-YYZ flights

Mar. 17 – Apr. 21 _• P/E/N will be added to remaining flights

FILING OF P/E/N fares

EFFECTIVE DATE NORTH AMERICA ATLANTIC PACIFIC

Feb. 18 _• E/N fares will be filed for

YVR-YYZ and YUL-YYZ

• E/N fares will be filed for Japan to

Canada

• E/N fares will be filed for Canada -

HKG

Feb. 20 _• E/N fares will be filed for eligible

ATL markets

Mar. 10 _• P fares will be filed for eligible