Big Data s Impact on Industry. August 7, 2013

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Big Data’s Impact on Industry

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MODERATOR

Kurt Lueck

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Emerging Tech + Trends

Panelist Introductions

CONSULTING SOLUTIONS OUTSOURCING

P A R T N E R F O R A N E W E R A

AN OVERVIEW OF PACTERA

prepared for NCTA

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Emerging Tech + Trends

Panelist Introductions

Pactera’s Global Presence

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Asia Pacific: 1000 Melbourne Singapore Malaysia Tokyo London Barcelona Charlotte Atlanta Seattle San Francisco Silicon Valley San Diego

North America & EU: 500

Taiwan Shenzhen Dongguan Guangzhou Nanjing Wuxi Shanghai Hangzhou Qingdao Changchun Dalian Tianjin Beijing Chengdu Changsha Wuhan Xi’an Hong Kong Greater China: 21,800

A Global Firm of 23,300 Team Members

Sydney Osaka

 Publicly listed on Nasdaq: PACT

 2012 revenue (pro-forma): $673MM (YoY growth of 34%)

 Global team of 23,300 employees

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Emerging Tech + Trends

Panelist Introductions

Pactera: Who We Are

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Executive Summary

Our Core Solutions:

Business Intelligence & Analytics E-Commerce & Web Modernization Mobile Business Process Outsourcing Advisory Services

App Dev & Testing/QA

Customer Relationship Management

Since 1995, Pactera Technology (NASDAQ: PACT) has delivered world-class Business IT Consulting, Solutions, and Outsourcing services to our global clients. We have a proven track record of developing advanced technologies, process innovations, and business transformation programs across a wide range of Fortune 500 clients including: Financial Services, Retail, Telecommunications, Technology, Travel & Transportation, Energy, & Life Sciences industry sectors.

Pactera was formed in November 2012 through the merger of leading IT services firms hiSoft and VanceInfo

Technologies. We are a global firm with headquarters in Beijing, which affords us a unique perspective and direct access to one of the fastest-growing markets in the world. With our worldwide reach, we serve our clients in their

home markets and expansion geographies through a globally integrated network of 36 onsite and offsite delivery locations in the US, Europe, Australia, Japan, Singapore, Malaysia, and China.

= for discussion today

Localization & Translation

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Emerging Tech + Trends

Panelist Introductions

Contact Presenter

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Kurt Lueck

Managing Director, Business Intelligence & Analytics Email: Kurt.Lueck@pactera.com

Cell: +1.704.968.4061

6100 Fairview Road, Suite 560, Charlotte, NC 28210 Visit our website: www.pactera.com

Experience:

 20+ years in Business Intelligence & Analytics

 Solution Architecture for the next generation of business intelligence

 Built, managed, and sold a BI Consulting firm from 2002-2008

 Consulted with over 30 different organization in various industries

 Served in a variety of systems development roles including project manager, lead solution architect, team lead, department head, data architect, database administrator, and application developer.

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Emerging Tech + Trends

Panelist Introductions

What Makes Big Data So Big?

Of the world’s data has been created in the past two years!

6 BILLION Mobile Subscriptions worldwide 1.01 BILLION Facebook Users worldwide 400 MILLION

Tweets per Day

90% = = = 87% Worlds Population 604 MILLION Users log in monthly from mobile devices 84 MILLION Users access Twitter via mobile

Big Data will get only bigger as traffic from smartphones and tablets outpaces traditional devices.

Percentage of Web Traffic by 2016:

61% 39%

wireless devices

wired devices

Volume of Digital Content:

2015 2.7 zettabytes 7.9 zettabytes Equals 9 million galaxy of stars Equals 18 libraries of congress machine-generated data user-generated data 2012

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Emerging Tech + Trends

Panelist Introductions

Why is Big Data critical for organizations?

Challenges to Using Big Data

Given that nearly less than one-third of businesses are in the dark about their available data, it makes sense that silos are the primary hurdle in using this information. Lack of sharing data is an obstacle to measuring marketing ROI

Not using data effectively to personalize marketing communications Not able to link data together at the individual customer level Data collected infrequently or not quickly enough Too little or no customer/ consumer data

51%

45%

42%

39%

29%

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Emerging Tech + Trends

Panelist Introductions

Patterns Across all Verticals

Vertical Refine Explore Enrich

Retail & Web •_• Log Analysis/Site Optimization

Loyalty Program Optimization

• Brand and Sentiment Analysis

• Market basket analysis

• Dynamic Pricing

• Session & Content Optimization

• Product recommendation

Telco • Customer profiling • Equipment failure prediction • Location based advertising

Government • Threat Identification • Person of Interest Discovery • Cross Jurisdiction Queries

Finance

• Risk Modeling & Fraud Identification

• Trade Performance Analytics

• Surveillance and Fraud Detection

• Customer Risk Analysis

• Real-time upsell, cross sales marketing offers

Energy • Smart Grid: Production

Optimization

• Grid Failure Prevention

• Smart Meters • Individual Power Grid

Manufacturing • Supply Chain Optimization • Customer Churn Analysis •_• Dynamic Delivery Replacement parts

Healthcare

• Electronic Medical Records (EMPI)

• HL7

• Clinical decision support

• Clinical Trials Analysis

• Insurance Premium Determination

• Targeted Subscriber Communication

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Emerging Tech + Trends

Panelist Introductions

Future: Making Big Data Accessible to Non-Data Scientists



Accelerate Natural Language

Capabilities



_{Text and voice enabled}

visualization



Look Smart (ask very little from

the user)



_{Visualization}



Create a Social Learning Layer



_{Learning within analytics tools}



Deflate Big Data



_{Start small}



Focus on Mobility



_{Mobility of visualization with}

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Emerging Tech + Trends

Panelist Introductions

Our Services

Big Data Solution Architecture

 In-Memory Solutions

 Scalable Distributed Platforms

Next Generation Analytics

 Models, Algorithms, and Simulations

 Visualization

Improving Operational Ability

 Help companies drive more operational efficiencies from existing

investments.

 Moving from the realm of data scientists into everyday business transactions and encounters.

 Monitoring

 Security

New Business Processes

 Impact on both customer intelligence and operational efficiency by making everything immediately actionable.

 Armed with immediate decision-making capability and

intelligence, companies will be able to implement new business processes that will change how business is done.

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PANELIST

Greg Blair

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Strategy

Solve our customers’ most important business challenges by delivering intelligent networks and technology architectures built on

integrated products, services, and software platforms

Vision

Change the way the world works, lives, plays, and learns

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Our employees and partners are our strength.

They help make Cisco a strong competitor in a rapidly changing world.

Services and Ecosystem

11,000+ Services Professionals Nearly 70,000 Partners

Customer Centric

Leadership across Service Provider, Enterprise, and Public Sector

World Class Expertise

20,000+ Engineers

Diverse and Global

165+ Countries / 470+ Offices Nearly 70,000 Employees

Societal Impact

10,000 Networking Academies Nearly 170,000 Volunteer Hours

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PANELIST

Steve Page

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 San Francisco HQ – 9,000 stores and more than 12,000 ATMs across North America and internationally

 Wells Fargo has $1.4 trillion in assets and more than 270,000 team members in more than 35 countries across our 80+ businesses.

 Ranked 4th_{in assets and 1}st_{in market value of stock among U.S. peers.}

 Ranked 1st_{in market value (U.S.) and 4}th_{(World), among all financial services companies}

as of March 31, 2013

 One in three households in America does business with Wells Fargo.

 Vision: “We want to satisfy all our customers’ financial needs and help them succeed financially.”

Wells Fargo & Company is a diversified financial

services company providing banking, insurance,

investments, mortgage, and consumer and

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 Technology Area Manager in the Enterprise Data & Analytics organization.

 Based in Charlotte and has been with the organization (including First Union and Wachovia) since 1998.

 Led teams that build and support data warehousing and analytical applications for enterprise and line of business initiatives.

 Current organization supports an enterprise Big Data platform and builds applications in partnership with technology and business partners across the bank. Also leads the

enterprise business intelligence competency center, enterprise metadata, and the source system data hub.

 BA in Computer Science – Elon University, MBA – University of North Carolina at Greensboro and Masters in Computer Science from Kansas State University.

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PANELIST

Todd Wilkes

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Our mission: To improve the health of communities

Premier is the nation’s largest healthcare alliance

Owned by 100,000+ Alternate sites of care $4.3 BILLION savings in 2012 $40+ BILLION in group purchasing volume 2,900+ member hospitals Six-times named as an Ethisphere most Ethical Company Malcolm Baldrige National Quality Award winner Database representing 1 in every 4 U.S. discharges Owned by healthcare systems 2.5 MILLION real-time clinical transactions daily

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Make healthcare supply chain efficient and effective

Joint Venture or Partnership

*

Delivery / service settings Out-sourcing Specialty Rx Retail Rx After market activities Destroy / Dispose Reprocess Resell Raw

materials Manufacturing Distribution

Distributor Wholesaler 3rd_Party Logistics Contracting PBM

SUPPLY CHAIN DIRECT SOURCING

GPO

OPERATIONS

Alternate Site EXPRESSbuy Medical / Surgical Rx API Factory Factory Resource Utilization

*

Non- Healthcare Comparative Effectiveness

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FEE-FOR-SERVICE MOVING TO INTEGRATED CARE, NEW PAYMENT MODELS & RISK

Deliver continuous improvement in clinical cost and quality

Value-based purchasing:

HACs, quality, efficiency, cuts

HAC & readmissions

penalties Shared savings

Global payment Bundled payment

Population Management

• Population analytics • Care management • Financial modeling and

management • Legal

• Physician integration

High Value Episodes

• DRG and episode targeting

• Care models and gainsharing

• Data analytics • Cost management

High Performing Hospitals

• Most efficient supply chain • Best outcomes in quality, safety • Waste elimination

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Improving performance through PremierConnect

TM

Connecting

DATA

Connecting

KNOWLEDGE

Connecting

PEOPLE

Business analytics & intelligence Integrated data across the continuum Alliance-wide content contribution Role-based access to content Collaboration Business networking

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Thank You Sponsors

green host sponsor

meeting sponsors

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THANK YOU

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meeting sponsors

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