Retail Training helps to enhance sales and customer satisfaction through interactive training for sales associates
Samsung SDS
Retail
Training
Real time product training
Real-time Product Information
LDS (Learning Design System)
1 2
Level-up Quest
Community
Rapid training for new sales associates
3 4
Various activities
Test, Field Survey, Poll
9
Motivate to learn
Points/ Badge Statistics
10
Integrated solution connecting the
head office/each branch/each store in real time
User feedback Field survey conducted Head offi ce manager Real-time product training provided Sale Talk Push Notice By store type By region Sales associates Retail Training
Big Data Analysis
Soft skill training Rapid training development Continuous sales capability enforcement
What is Samsung SDS
Retail Training?
Sales capability enhancement solution to make sales
associates
more engaged to a brand and train our employees
and resellers at the same time.
Samsung SDS
Retail Training’s Values
Continuous sales capability enforcement
5 7 8 6
Certifi cation
Virtual Customer
Leader board
Contents Clipping
Samsung SDS
Retail Training’s characteristics
•
Training solution optimizes for mobile environment
- Real time operation management - On-premise / Cloud service
•
O/S: Android kitkat 4.4 or later, iOS 8 or later
•17 languages supported
Case 1.
Global Hardware
Manufacturer
Marketing/sales training for the global corporate sales associatesReadiness of product training Staff talk management Improvement of sales After releasing new products Individual sales talk 100% Before Item After
Group sales talk 140%
14 days before releasing new products
140%
Case 2.
Global IT Manufacturer
Customer Service Center
Product and customer reception training for consultants and service engineers Readiness of product training Staff talk management Cost of group training After releasing new products Individual sales talk Annual increase Before Item After
Group sales talk Cost reduction (effectiveness varies on customers)
14 days before releasing new products
New product sales/marketing training for international store sales associates due to business expansion
Readiness of product training Staff talk management Training effectiveness After releasing new products Individual sales talk Ineffi cient due to instructor-led group training
Before
Item After
Group sales talk Improvement on training satisfaction products 14 days before releasing new products
Case 3.
Global IT Manufacturer
Customer Service Center
My Learning Design Module Search/ Registration Cover creation Enrolled Learner Search Course creation List of Enrolled Learners Video, File, Voice Challenge Quest Pre-con Debate New Survey New Exam Content Registration New course
LDS (Learning Design System)
Learning design allows any one to create content for training easily.John Samsung SDS
Submit
Mr. Kim
Let’s discuss the future of Chinese market. Write down your opinion about the future of Chinese automotive market
Kethy
Ranking of best performer
Discussion topic Other’s questsView
Level-up Quest
Level-up quest motivates participants to share thoughts and ideas on tasks
Success Story
Samsung SDS
Retail Training’s Features
A region B region
C region
HQ
Check contents Product training content with push alarm
Push Notice
Real-time Product training
Retail Training solutions enables product training in real timeHow to
Samsung SDS
Retail Training’s Features
Get tailored feedback
Comprehension Check
Check the certifi cation track
1 Learn certifi cation
contents
2
Take a test
3 4 Earn Certifi cation
Select a virtual customer
Choose one of examples
Contents
Clipping Screen Clipped Content View Screen
Samsung+Online Certifi cation program 1 2015-06-01 ~ 2016-02-28
My Certifi cate
Sales Track Expert Level
Pass criteria:95points5/100Points
My Progress
Selected track user status
Course > Exam > My Activity 0/ 2 0/ 1 2 0 2 0 Total 4 (person) Associate Level Specialist Level Expert Level Completed Question by customer type
Content Clipping
Content clipping enables ales associates to learn more effectively and share clipped contents with others
Certifi cation
Certifi cation empowers sales
associates to be masters for products
Community
Community provides sales associates to share ideas and thoughts in a secured setting
Virtual Customer
With virtual customers, the sales associates can be trained to improve the customer reception skills.
Leader Board
Real time statistics on a leader board keep sales associates motivated to learning
ㅉ
Test, Field Survey and Poll
Retail Training’s other training tools help managers to collect opinions from different stores easily.Points/ Badge and Statistics
Retail Training provides motivational tools for sales associates tocomplete their own courses in time.
Samsung SDS
Retail Training’s Features
Samsung SDS
Retail Training’s Key Differentiators
Sales innovation through professional sales
associates training, experience Samsung SDS
Retail Training yourself.
Test Field Survey Poll
Knowledgeable sales associates makes it
happen. is what Samsung SDS Retail
Ms. Smart is working hard to be a product expert through
Samsung SDS Retail Training any time anywhere.
01
02
03
04
08
07
06
05
Learning
“New product course materials just arrived” Ms. Smart learns the product training on her personal mobile phone while taking a subway to work.Certification
Course
She takes certification coursesto become a master in sales . She checks the accumulated mileagepoints after completing courses, sharing
contents and take certification courses.
She receives the "sales talk" related to the new product sent by the store manager in real time.
The store manager conducts a group training with the sales staff via Samsung SDS Retail Training.
Other users of Community read the posting, comments and share their ideas.
Work place
Samsung SDS Retail Training is also utilized to introduce new products to the customers.She leaves her commentson on customers’ feedback to products on Community to share it
with her colleagues.