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Samsung SDS. Retail Training. Retail Training helps to enhance sales and customer satisfaction through interactive training for sales associates

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Retail Training helps to enhance sales and customer satisfaction through interactive training for sales associates

Samsung SDS

Retail

Training

(2)

Real time product training

Real-time Product Information

LDS (Learning Design System)

1 2

Level-up Quest

Community

Rapid training for new sales associates

3 4

Various activities

Test, Field Survey, Poll

9

Motivate to learn

Points/ Badge Statistics

10

Integrated solution connecting the

head office/each branch/each store in real time

User feedback Field survey conducted Head offi ce manager Real-time product training provided Sale Talk Push Notice By store type By region Sales associates Retail Training

Big Data Analysis

Soft skill training Rapid training development Continuous sales capability enforcement

What is Samsung SDS

Retail Training?

Sales capability enhancement solution to make sales

associates

more engaged to a brand and train our employees

and resellers at the same time.

Samsung SDS

Retail Training’s Values

Continuous sales capability enforcement

5 7 8 6

Certifi cation

Virtual Customer

Leader board

Contents Clipping

Samsung SDS

Retail Training’s characteristics

Training solution optimizes for mobile environment

- Real time operation management - On-premise / Cloud service

O/S: Android kitkat 4.4 or later, iOS 8 or later

17 languages supported

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Case 1.

Global Hardware

Manufacturer

Marketing/sales training for the global corporate sales associates

Readiness of product training Staff talk management Improvement of sales After releasing new products Individual sales talk 100% Before Item After

Group sales talk 140%

14 days before releasing new products

140%

Case 2.

Global IT Manufacturer

Customer Service Center

Product and customer reception training for consultants and service engineers Readiness of product training Staff talk management Cost of group training After releasing new products Individual sales talk Annual increase Before Item After

Group sales talk Cost reduction (effectiveness varies on customers)

14 days before releasing new products

New product sales/marketing training for international store sales associates due to business expansion

Readiness of product training Staff talk management Training effectiveness After releasing new products Individual sales talk Ineffi cient due to instructor-led group training

Before

Item After

Group sales talk Improvement on training satisfaction products 14 days before releasing new products

Case 3.

Global IT Manufacturer

Customer Service Center

My Learning Design Module Search/ Registration Cover creation Enrolled Learner Search Course creation List of Enrolled Learners Video, File, Voice Challenge Quest Pre-con Debate New Survey New Exam Content Registration New course

LDS (Learning Design System)

Learning design allows any one to create content for training easily.

John Samsung SDS

Submit

Mr. Kim

Let’s discuss the future of Chinese market. Write down your opinion about the future of Chinese automotive market

Kethy

Ranking of best performer

Discussion topic Other’s questsView

Level-up Quest

Level-up quest motivates participants to share thoughts and ideas on tasks

Success Story

Samsung SDS

Retail Training’s Features

A region B region

C region

HQ

Check contents Product training content with push alarm

Push Notice

Real-time Product training

Retail Training solutions enables product training in real time

(4)

How to

Samsung SDS

Retail Training’s Features

Get tailored feedback

Comprehension Check

Check the certifi cation track

1 Learn certifi cation

contents

2

Take a test

3 4 Earn Certifi cation

Select a virtual customer

Choose one of examples

Contents

Clipping Screen Clipped Content View Screen

Samsung+Online Certifi cation program 1 2015-06-01 ~ 2016-02-28

My Certifi cate

Sales Track Expert Level

Pass criteria:95points5/100Points

My Progress

Selected track user status

Course > Exam > My Activity 0/ 2 0/ 1 2 0 2 0 Total 4 (person) Associate Level Specialist Level Expert Level Completed Question by customer type

Content Clipping

Content clipping enables ales associates to learn more effectively and share clipped contents with others

Certifi cation

Certifi cation empowers sales

associates to be masters for products

Community

Community provides sales associates to share ideas and thoughts in a secured setting

Virtual Customer

With virtual customers, the sales associates can be trained to improve the customer reception skills.

Leader Board

Real time statistics on a leader board keep sales associates motivated to learning

(5)

Test, Field Survey and Poll

Retail Training’s other training tools help managers to collect opinions from different stores easily.

Points/ Badge and Statistics

Retail Training provides motivational tools for sales associates to

complete their own courses in time.

Samsung SDS

Retail Training’s Features

Samsung SDS

Retail Training’s Key Differentiators

Sales innovation through professional sales

associates training, experience Samsung SDS

Retail Training yourself.

Test Field Survey Poll

Knowledgeable sales associates makes it

happen. is what Samsung SDS Retail

(6)

Ms. Smart is working hard to be a product expert through

Samsung SDS Retail Training any time anywhere.

01

02

03

04

08

07

06

05

Learning

“New product course materials just arrived” Ms. Smart learns the product training on her personal mobile phone while taking a subway to work.

Certification

Course

She takes certification coursesto become a master in sales . She checks the accumulated mileage

points after completing courses, sharing

contents and take certification courses.

She receives the "sales talk" related to the new product sent by the store manager in real time.

The store manager conducts a group training with the sales staff via Samsung SDS Retail Training.

Other users of Community read the posting, comments and share their ideas.

Work place

Samsung SDS Retail Training is also utilized to introduce new products to the customers.

She leaves her commentson on customers’ feedback to products on Community to share it

with her colleagues.

Samsung SDS

(7)

References

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