Important Travel Information
Experience
Experience
T A B L E O F C O N T E N T S
Welcome Aboard ... 1–2
Rocky Mountaineer GoldLeaf Service ... 3
Rocky Mountaineer RedLeaf Service ... 4
Whistler Mountaineer ... 5
Before you Leave Home Passport Requirements ... 6
Currency ... 6
Luggage ... 6
What to Wear and Bring ... 7
Health Concerns and Assistance ... 7
Onboard the Rocky Mountaineer Souvenirs ... 8
Kamloops and Quesnel ... 9
Kamloops and Quesnel Dining ... 10
Destinations Vancouver and Whistler ... 11
Canadian Rockies ... 11
Banff, Lake Louise, Jasper ...11-12 Wildlife ... 12
Destination Contact Information ... 13
Weather and Time Zones ... 13
Schedules Operating Schedule ... 14
Travel Documents ... 14
Train Station Transfers ... 15
Train Station Locations ... 15
Rocky Mountaineer Vacations Contact Information ... 16 Terms and Conditions ... 17–18
A great way to spend
an evening!
tworiverjunction.com
gcls.ca
During your overnight stay in Kamloops enjoy an evening at Two River Junction Musical Revue or The Great Canadian Lumberjack Show, both offering unique Canadian entertainment and a delicious buffet dinner. See page 10 for full details. For reservations or information contact your booking agent or call:
James E. Terry
Executive Vice President & C.O.O. Rocky Mountaineer Vacations
Thank you for choosing Rocky Mountaineer Vacations. We are honoured that you have included us in your Canadian travel plans.
The preparation and anticipation of a trip are part of the enjoyment of travelling. We have created this Travel Guide to help you get the most out of your vacation. You will find answers to the questions guests ask most frequently and helpful tips and details about your Rocky Mountaineer adventure. You may also find our website— rockymountaineer.com—to be a valuable resource. The more you know about Canada’s West and the Canadian Rockies, the more you will appreciate your time with us. We hope the following information provides a deeper understanding of this exceptional destination.
The Rocky Mountaineer
A trip onboard the Rocky Mountaineer takes you over up to seven mountain ranges, across dozens of bridges, through tunnels and alongside numerous waterfalls, lakes and rivers. To ensure that the dramatic vistas are fully enjoyed, the train is scheduled to operate in daylight, with an overnight stay midway in either Kamloops or Quesnel in British Columbia’s interior.
Whether travelling on the Kicking Horse Route, Yellowhead Route or the Fraser Discovery Route you will travel approximately 442 kilometres (275 miles) each day along railways that showcase scenery and landscapes not accessible by any other mode of transportation.
The Rocky Mountaineer travels at an enjoyable pace giving you plenty of time to marvel at the scenery, wildlife and outstanding engineering accomplishments of pioneering railroaders. Our knowledgeable Rocky Mountaineer Onboard Attendants complement the scenery with friendly service and interesting commentary about the region through which you travel. From beginning to end, you will understand why the Rocky Mountaineer, celebrating One Million Guests in 2008, is known as “The Most Spectacular Train Trip in the World.”®
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Quite simply,
as good as it gets
Service
as spectacular
as the scenery
Travelling in Style
The GoldLeaf dome coach features impeccable service, excellent dining and reclining seats with spacious legroom. This elegant bi-level dome coach puts you in the middle of the awe-inspiring scenery of the Canadian Rockies. You can also take in the view from the outdoor vestibule reserved for GoldLeaf Service guests.
Outstanding Dining
Descend the spiral staircase to the GoldLeaf dining room, which awaits with white linen, gleaming tableware and fresh flowers. The menu features regional cuisine and a list of fine British Columbia wines. With the stunning scenery framed by picture windows, this is the ultimate dining experience.
Special Services
Onboard, you will find spirits, fine wines and a selection of beer available. Snacks and beverages are complimentary and served throughout the journey. On your overnight stop in Kamloops or Quesnel, we take care of hotel check-in and luggage delivery to your room.
Comfort
It is easy to enjoy the scenic splendours of the Canadian Rockies from a roomy reclining seat in air-conditioned comfort. Take in the dramatic landscape through large picture windows.
Thoughtful Details
Enjoy delicious chilled breakfast and luncheon specialties featuring seasonal fruits, fresh bakery items, and regional cuisine—all served at your seat so you will not miss a moment of the scenery. Onboard, you will find spirits, fine wines and a selection of beer available. Snacks and non-alcoholic beverages are complimentary and served throughout the journey.
RedLeaf Service guests are able to move through their own coach and enjoy fresh-air vestibules. Access to GoldLeaf dome coaches is limited to those guests reserving GoldLeaf Service.
For GoldLeaf Service availability, information and pricing, please contact your booking agent prior to departure. Occasionally, we have last-minute availability at the train station. Rocky Mountaineer personnel will be available at check-in to assist in any way possible.
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Passport RequirementsPlease note that for travel between the U.S.A. and Canada, a valid passport is required. If travelling from outside Canada, you will require appropriate ID, passports and documentation for all family members. Please contact Immigration or Consular Services prior to departure for approved forms of documentation for entry into Canada.
Currency
The currency used in Canada is Canadian dollars. Any transactions onboard the train may be paid with traveller’s cheques, VISA, MasterCard, American Express and Diners Club. We also accept U.S. currency at close to the current exchange rate.
Luggage
All baggage or articles are accepted and transported subject to Rocky Mountaineer Vacations’ luggage policy. Please refer to page 17 of this Travel Guide for details. Guests travelling on the Rocky Mountaineer or Whistler Mountaineer are limited to two suitcases per person (30 kg or 66 lbs. in total).
Rocky Mountaineer
GoldLeaf Service Guests: your luggage will be delivered to your overnight accommodation in Kamloops or Quesnel. Checked luggage will not be available during the train journey. Be sure to carry medications with you.
RedLeaf Service Guests: you will need to pack a small overnight bag for your stay in Kamloops or Quesnel. Main luggage will be checked through to the final Rocky Mountaineer destination and will not be available during the train journey. Be sure to carry medications with you.
Whistler Mountaineer
Please note that there is no storage room for carry-on luggage; guests are required to store any carry-on luggage under their seats.
Some vacation packages have other luggage restrictions due to accommodation or transportation inclusions. Please refer to your itinerary for full details.
Your Whistler Mountaineer experience takes you on a three-hour train journey from North Vancouver to Whistler, through the spectacular Sea-to-Sky region of old-growth forests, snow-capped peaks, seascapes and mountain views. Onboard you are treated to commentary and a light meal service at your seat while you enjoy the changing landscape. We also invite you to visit our Heritage Observation Car for unrestricted views.
Open Air Observation Car
Spectacular Scenery
See inside back page for additional details.
Whistler North Vancouver Vancouver Victoria U.S.A. CANADA TANTALUS MOUNTAINS HOWE SOUND WHiSTLeR MOuNTAiNeeR MOTORCOACH TRANSFeR CHEAKAMUS CANYON BLACK TUSK
Exceptional Service
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What to Wear and Bring
In Alberta and British Columbia, temperatures vary significantly depending on location, time of day and season. Summer temperatures range from a low of 10°C (50°F) to a high of 40°C (104°F). Kamloops, in particular, may be very warm in the summer while in the alpine regions weather can change dramatically in a short time. Plan to bring a sweater, slacks and a light topcoat or raincoat, as well as lightweight summer wear. Pack sturdy, comfortable shoes, especially if you plan to walk in the mountains. Flat-soled shoes should be worn on the train. Please refer to page 13 for Average Daily High Temperatures. Do not forget your camera or video recorder! You will have plenty of opportunities for photos in the vestibules of the train and while on or off the motorcoaches. Recharging of batteries is not possible on the train. Health Concerns and Assistance
To ensure the preservation of the fragile environment of the areas in which we travel and for the comfort of all guests, there is no smoking onboard
the Rocky Mountaineer or Whistler Mountaineer, including vestibules and Heritage Observation Car, or in the stations. If you have special dietary needs while
onboard the train, we would be pleased to accommodate your request. Simply advise Rocky Mountaineer Vacations directly or your booking agent at least 72 hours in advance of boarding.
Pre-boarding and detraining assistance for guests requiring special assistance is provided at all stations. Please advise us in advance if you require this service. Please note that all pets or animals (excluding guide dogs) are prohibited from travelling onboard the train.
Please, remember to carry your medications with you onboard the train.
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Each guest on the Rocky Mountaineer is provided with an assigned seat for each two-day journey on the train. All coaches are equipped with restrooms and are temperature controlled for your comfort.
Our Onboard Attendants provide fascinating
commentary throughout your journey onboard the Rocky Mountaineer. We also provide you with detailed maps and other information highlighting this historic route. Should you have any questions while onboard, simply ask your Onboard Attendant, who will be pleased to assist you. All Onboard Attendants and Train Managers are fully trained in first-aid and safety procedures.
Gratuities for Onboard Attendants are not included in your package tour price. It is acceptable, however, to recognize good service in a tangible manner. Souvenirs
We are proud of our selection of high-quality souvenirs. A wide variety of offerings, including film and one-time-use cameras, are available to ensure memories of your Rocky Mountaineer experience are with you long after you return home. Souvenir catalogues will be available onboard the Rocky Mountaineer in your seat back, and many items may be viewed in the souvenir cabinets throughout the train. By placing your order on the first day, we can fulfill the order during your overnight stay in Kamloops or Quesnel and you can enjoy the souvenir purchase the following day.
Should you wish to shop online before or after your trip, our full range of souvenirs is available at
Kamloops and Quesnel
All guests overnight in Kamloops* (Kicking Horse and Yellowhead Routes) or Quesnel (Fraser Discovery Route), British Columbia to ensure that the entire rail tour takes place in daylight.
Kamloops is located in the heart of the Thompson Okanagan region of British Columbia between Vancouver and the Canadian Rockies. The name is derived from a Shuswap Indian word meaning “meeting place” because the city is nestled at a point in the valley where the North and South Thompson rivers meet. In July and August, visit Riverside Park to hear “Music in the Park”.
The city of Quesnel is the gateway to the North Cariboo region, with a history dating back to the Cariboo Gold Rush. Numerous shops and restaurants stay open late to afford Rocky Mountaineer guests the opportunity to explore this quaint city.
*Circumstances may necessitate the occasional accommodation change from Kamloops to the nearby resort of Sun Peaks.
Accommodations
You will stay in moderate two or three star accommodation with essential amenities to make your stay comfortable. Please note that Kamloops and Quesnel do not offer accommodation in the superior or deluxe category. You will be advised of your Kamloops or Quesnel accommodation location upon check-in at the rail station. If you require this information sooner, please call our Sales Centre at 1-800-665-7245 (Canada & U.S.A.) or (604) 606-7245 within 30 days of travel.
Hotel Transfer
A Rocky Mountaineer motorcoach will meet the train upon your arrival in Kamloops or Quesnel and transfer you to your accommodation. The following morning you will be transferred by motorcoach back to the station to resume your daylight adventure on the train. You will be fully briefed with details regarding transfers while on the train and motorcoach.
Kamloops
Kamloops and Quesnel Dining
GoldLeaf Service Guests: Dinner at your Kamloops or Quesnel accommodation is included in your package. In Kamloops, optional evening entertainment is available at a reduced price.
RedLeaf Service Guests: Many restaurant options are available in Kamloops and Quesnel. We invite you to enhance your western Canadian experience while in Kamloops with an evening at Two River Junction Musical Revue or The Great Canadian Lumberjack Show.
Kamloops Optional evening entertainment
A dinner and musical revue offering a fun-filled look at Canadian rail history. Enjoy the tale of infamous bandit Billy Miner’s botched train robbery. Watch the fun as local reporter Mary Spencer tries to capture this exciting story, only to find instead that Billy has captured her heart. Over 280,000 guests from around the world have enjoyed this special evening at Two River Junction.
A wild and entertaining evening show featuring an icon of Canada’s West—the lumberjack.
This comedic story features two world-class lumberjacks competing to be the best in town. Recreating the historic world of a logging camp, the local lumberjacks will dazzle and amaze the audience with their skills, tricks and showmanship including axe-throwing and an entertaining log-rolling competition.
To avoid disappointment, reserve your ticket through your booking agent or call us directly at 1-800-665-7245 (Canada & U.S.A.) or (604) 606-7245. Price includes buffet dinner, show, non-alcoholic beverages and motorcoach transfers to and from the show.
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d
estinAtions
West Coast
Vancouver
Surrounded by stunning natural beauty, Vancouver is considered to be one of the most desirable places to live or visit in the world. A cosmopolitan city nestled between the Pacific Ocean and the Coast Mountains, and blessed with green spaces galore, Vancouver is an outdoor playground waiting to be discovered. Vancouver is also home to world-class entertainment, an abundance of first class restaurants and a diverse range of shopping options.
Whistler
Whistler is a vibrant, four-season resort nestled in the Coast Mountains 120 kilometres (75 miles) north of Vancouver. Whistler is best known for Whistler Blackcomb, one of North America’s top-rated ski resorts, however it is fast becoming famous for the multitude of summer activities and outdoor adventure pursuits including rafting, mountain biking, zip-lining and heli-hiking. Vancouver and Whistler are proud to host the 2010 Olympic and Paralympic Winter Games. Canadian Rockies
The Canadian Rocky Mountains were formed millions of years ago as a result of the slow movement of the earth’s crust and the grinding of massive glaciers, which sculpted the majestic Rockies during four major ice ages. Some of these glaciers measure 2,400 metres (8,000 feet) in thickness. It has been estimated that the oldest rock in the Canadian Rockies is over 600 million years old, and research has indicated that this mountain region was once ocean shoreline.
Banff
The town of Banff is named after Banffshire in Scotland, the birthplace of two major financiers of the Canadian Pacific Railway. The Banff townsite, nestled along the Bow Valley corridor within the national park boundary, continues to be dominated by the baronial and historic Banff Springs Hotel, complete with a luxurious European style spa.
Lake Louise
Known to the Stoney Indians as Lake of the Little Fishes and called Emerald Lake by its first European visitor in 1882, Lake Louise was renamed in 1884 to honour Princess Louise Caroline Alberta, daughter of Queen Victoria. The village of Lake Louise offers a range of lodging, dining and shopping. From the village it is a five-minute drive to the lake itself.
Jasper
Jasper is a small town of 4,700 people tucked away amid the mountains of the Canadian Rockies. Situated on a plateau overlooking the Athabasca Valley, it commands a view of the Colin Range to the east and of the jagged peaks along the Icefield Parkway to the south. Snow-capped Mount Edith Cavell, one of the most prominent mountains, is the centerpiece of the alpine skyline. North of the town, Pyramid Mountain towers above Pyramid and Patricia lakes, popular summer boating, swimming and picnic sites.
Wildlife
The National Parks in the Canadian Rockies are a haven for flora and fauna. At the height of the flowering season, mid-July to mid-August, hundreds of wildflower species bloom in the Rockies. Trees of many different varieties landscape the park. Banff National Park alone is home to 57 mammal species, 265 species of birds, more than 290-odd species of butterflies and 19 fish species. Today, thousands of elk inhabit the parks. You may also see the majestic bighorn sheep, black bears, grizzly bears or moose. Bald eagles and osprey are prevalent along the route as well.
Vancouver
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cHedules
The Rocky Mountaineer operates from mid-April through to mid-October, and the Whistler Mountaineer operates daily from April 23 to October 19.
Kicking Horse Route &Yellowhead Route
Scheduled departures Sunday, Tuesday and Thursday
EASTBOUND BOARDING ARRIVAL
Day 1 Vancouver to Kamloops 7:30 am pt 5:35 pm pt
Day 2 Kamloops to Jasper 8:10 am pt 6:10 pm mt
Day 2 Kamloops to Banff 6:30 am pt 7:00 pm mt
Day 2 Kamloops to Calgary 6:30 am pt 9:20 pm mt
WESTBOUND BOARDING ARRIVAL
Day 1 Calgary to Kamloops 6:15 am mt 7:20 pm pt
Day 1 Banff to Kamloops 8:40 am mt 7:20 pm pt
Day 1 Jasper to Kamloops 7:45 am mt 4:10 pm pt
Day 2 Kamloops to Vancouver 7:30 am pt 5:35 pm pt
Fraser Discovery Route
Scheduled departures Tuesday, Thursday and Saturday
EASTBOUND BOARDING ARRIVAL
Day 1 Whistler to Quesnel 7:10 am pt 7:30 pm pt
Day 2 Quesnel to Jasper 7:10 am pt 8:30 pm mt
WESTBOUND BOARDING ARRIVAL
Day 1 Jasper to Quesnel 7:15 am mt 6:30 pm pt
Day 2 Quesnel to Whistler 7:10 am pt 7:30 pm pt
Whistler Mountaineer
Scheduled daily departures
NORTHBOUND BOARDING ARRIVAL
Vancouver to Whistler 8:00 am pt 11:30 am pt
SOUTHBOUND BOARDING ARRIVAL
Whistler to Vancouver 2:30 pm pt 6:00 pm pt
Note: Passenger rail travel in Canada is subject to unforeseen delays. Please do NOT arrange connecting transportation on the day of scheduled arrival in any arrival city. PT (Pacific Time); MT (Mountain Time) – Mountain Time is one hour ahead of Pacific Time (7:00 AM PT is 8:00 AM MT).
Travel Documents
Please refer to your guest itinerary for specific check-in details. Rocky Mountaineer vacation packages include motorcoach transfers to rail stations, which may commence up to 60 minutes prior to the boarding times shown above. Times shown are approximate.
On the day of your departure, please present your train voucher at check-in to receive your boarding pass and documentation. Please check-in a minimum of 30 minutes prior to the boarding times indicated on your itinerary. You will be assigned your seat number upon check-in and your baggage will be accepted for handling. Destination Contact information
Rocky Mountaineer Guest Services ...1-800-653-4105
information Centres & Attractions
Vancouver Tourist Info Centre
Plaza Level, 200 Burrard Street ...(604) 683-2000 Whistler Blackcomb Office
by the Whistler Gondola ...(604) 932-3434 Tourism Whistler Activity & Information Centre 4010 Whistler Way ...(604) 938-2769 Banff Information Centre
224 Banff Avenue ...(403) 762-8421 Whyte Museum of the Canadian Rockies
111 Bear Street ...(403) 762-2291 Lake Louise Visitor Centre
beside the Samson Mall ...(403) 522-2744 Jasper Information Centre
500 Connaught Drive ...(780) 852-6176
Medical
St. Paul’s Hospital - Vancouver
1081 Burrard St ...(604) 682-2344 Whistler Health Care Centre
4380 Lorimer Road ...(604) 932-4911 Banff Mineral Springs Hospital
309 Lynx Street ...(403) 762-2222 Jasper Seton General Hospital
518 Robson Street ...(780) 852-3344 Calgary Foothills Medical Centre
1403 29th Street NW ...(403) 944-1110 Alberta Crisis Line ...1-800-332-1287 BC Crisis Line ...1-866-661-3311 Alberta Poison Centre ...1-800-332-1414 BC Poison Centre ...1-800-567-8911 Emergency - Police, Ambulance & Fire ...911
Weather
Average Daily High Temperatures
Vancouver Kamloops Rockies Whistler Quesnel C F C F C F C F C F April 14˚ 57˚ 16˚ 61˚ 9˚ 48˚ 11˚ 52˚ 13˚ 55˚ May 18˚ 64˚ 21˚ 70˚ 14˚ 57˚ 17˚ 63˚ 18˚ 64˚ June 21˚ 70˚ 25˚ 77˚ 19˚ 66˚ 21˚ 70˚ 22˚ 72˚ July 23˚ 73˚ 28˚ 82˚ 23˚ 73˚ 27˚ 81˚ 24˚ 75˚ August 23˚ 73˚ 28˚ 82˚ 21˚ 70˚ 27˚ 81˚ 24˚ 75˚ September 18˚ 64˚ 22˚ 72˚ 16˚ 61˚ 20˚ 68˚ 18˚ 64˚ October 14˚ 57˚ 14˚ 57˚ 10˚ 50˚ 16˚ 61˚ 11˚ 52˚ Time Zones
Vancouver, Kamloops, Quesnel and Whistler are in the Pacific Time Zone. Banff, Lake Louise, Jasper and Calgary are in the Mountain Time Zone, one hour
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Train Station Transfers
Vancouver, Banff and Jasper
Rocky Mountaineer Vacations can arrange hotel transfers by motorcoach from the train station to your hotel. With limited taxi service at times, motorcoach service may be the most efficient means of transportation. Your Guest Services Representative will be pleased to explain all service options to you. Transportation to the Victoria ferry and the Vancouver Airport is also available.
Kamloops, Quesnel, Whistler and North Vancouver
All motorcoach transfers are included in your rail vacation.
Calgary
Your Onboard Attendant will be pleased to provide information on transportation services in Calgary.
Train Station Locations
Vancouver
Rocky Mountaineer Vancouver Station 1755 Cottrell Street at Terminal Avenue
Whistler
Whistler Mountaineer Office
Nita Lake Lodge - 2151 Lake Placid Road
North Vancouver
Whistler Mountaineer Platform Philip Avenue at West 1st Street Rocky Mountaineer Vacations
Rocky Mountaineer Vacations is owned and operated by Armstrong Group (AG). Headquartered in Vancouver, British Columbia, AG is also the parent company of Gray Line West, offering sightseeing tours and vacations in Victoria and Banff; Two River Junction Musical Revue and The Great Canadian Lumberjack Show evening entertainment in Kamloops; as well as the Thompson Hotel in Kamloops.
Contact us
Rocky Mountaineer Vacations Head Office
101-369 Terminal Avenue, Vancouver, British Columbia Canada V6A 4C4
Phone: (604) 606-7200 or (604) 606-7245 (reservations) Toll-Free: 1-800-665-7245 (Canada & U.S.A.)
Fax: (604) 606-5145
reservations@rockymountaineer.com
Rocky Mountaineer Vancouver Station Arrivals and Departures Only
Located at 1755 Cottrell Street at Terminal Avenue.
When You Return Home
We are proud to be your hosts during your journey in our spectacular part of the world and we want to keep in touch with you! Please contact us at 1-800-665-7245 (Canada & U.S.A) or visit
rockymountaineer.com to find out more about our vacation packages and special offers.
When you return home, we invite you to visit our Guest Lounge at rockymountaineer.com/guestlounge
where you can share your Rocky Mountaineer experiences, suggest ideas, refer your friends and enter to win spectacular prizes!
rockymountaineer.com
whistlermountaineer.com
Kamloops CN Station Lorne Street Banff CP Station Railway Avenue at Lynx Street CalgaryCalgary Tower, Main Floor 131-9th Avenue SW
Quesnel
Quesnel Rail Station 710 Legion Drive Jasper CN/VIA Station 607 Connaught Drive 369 Terminal Head Office Arrivals & Departures Vancouver Station False Creek
VIA Rail: Maximum baggage weight of 22 kg (50 lb.) applies onboard VIA Rail.
Prohibited Items: Passengers are prohibited from carrying explosive, flammable, hazardous, illegal or radioactive materials, and RMV will not be liable for any luggage containing such materials. Please contact a RMV Representative if you have any questions about the materials you intend to transport.
Specialty Items: Specialty items, including bicycles, skis, golf clubs, wheelchairs, walkers and strollers will be permitted on a space availability basis only and such items are subject to RMV’s minimum liability policy.
Luggage Identification: RMV recommends that each piece of luggage have an identification tag attached to it, which includes a return address and telephone number.
RMV Liability: RMV liability is restricted to personal luggage consisting of wearing apparel, toilet articles or similar effects for personal use and comfort as well as articles other than personal luggage that may be checked and handled in accordance with RMV’s luggage policy. Liability does not apply to carry-on luggage, items transported for or belonging to other persons, or items intended for sale. RMV is not liable for damage resulting from overpacking or non-structural damage considered normal wear and tear, such as scratches, scuffs and nicks.
Valuables: Money, jewellery, negotiable papers, cameras, watches, video and electrical equipment, laptop or handheld computers and accessories and radios enclosed in luggage are checked at the owner’s risk and are subject to RMV’s liability policy. RMV is not responsible for the loss of any items listed above. RMV is not responsible for any damage caused to these articles or by these articles. RMV is also not responsible for any damage caused to or by fragile articles, liquids or perishable articles.
Maximum Liability: Maximum liability for loss or damage to personal checked baggage and specialty items is limited to a maximum of $500 CDN per piece of checked baggage. RMV may not cover full replacement cost of misdirected or damaged luggage and contents. Please report missing or damaged items immediately to the Station Manager at your arrival station or by telephone to 1-800-665-7245 within 24 hours. Lost or damaged luggage claims must be remitted within 30 days of travel.
10. Reservation Policies
Cancellation Policy
If you cancel a confirmed reservation, notification from you or your travel agent must be received by telephone in Rocky Mountaineer Vacations’ office. A written notification must follow immediately by fax to (604) 606-5145, by mail to the office address or by e-mail to reservations@rockymountaineer.com.
Refund Policy
Requests for refunds must be directed in writing to your travel agent. No refunds will be made because of airline delays, unused services or other acts beyond the control of Rocky Mountaineer Vacations.
Please visit rockymountaineer.com for complete details on our Reservation Policies.
11. insurance
We strongly recommend that you purchase cancellation insurance to protect your holiday investment. Should you upgrade the total cost of your Rocky Mountaineer Vacations holiday after the purchase of your insurance, your insurance coverage will be automatically upgraded. Specific terms and conditions apply to all travel insurance policies purchased. Contact a Vacation Consultant for clarification.
12. itinerary Changes and Reduction of Services
A fee per booking (not per person) will be applied to each change made to the itinerary once the original booking has been confirmed. A change in flight date, lodge or ranch arrival date or train departure date (either rail only or as part of a package) is considered a cancellation. Charges will be calculated per person and based on the date the cancellation notice notice is first received. There will be no exceptions to any of the charges. Cancellation charges are subject to GST.
Separate change fees for airline tickets will apply as follows:
Prior to ticket being issued CDN$25 per person. After ticket has been issued up to CDN$170 per person.
No changes to flights will be permitted after air travel has commenced. Change fees are subject to GST.
13. Rail Connections
Please arrive at the departing train station a minimum of 30 minutes prior to boarding time to ensure your luggage is checked and your travel documents are in order. We recommend that you not make onward travel arrangements the night of arrival at your destination. Train travel in Canada is subject to unforeseen delays, and departure and arrival times cannot be guaranteed. Rocky Mountaineer Vacations will not be responsible for missed connections.
G
enerAl
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onditions
1. General Terms and ConditionsBy making payment to travel with Rocky Mountaineer Vacations (RMV), you thereby agree to accept the terms and conditions to be found in this Travel Guide and online at rockymountaineer.com.
2. Rail-Only and Package Tour inclusions
The following costs are not included unless otherwise specified: GST, gratuities, alcoholic beverages, meals, room service or other hotel incidentals, items of a personal nature and all other items not specified in the description of the applicable tour.
3. Self Drive Option, Drive Packages and Car Rental Policies
Minimum requirements for car rental: Driver must be 25 years of age with a valid driver’s licence in English and major credit card.
A credit card deposit will be required at time of car rental pick-up to cover costs not included in the Rocky Mountaineer Vacations package. These costs are the responsibility of the renter and are payable when the vehicle is returned.
Rates do not include hotel parking charges, gasoline, Loss/Damage Waiver (LDW), Personal Accident Insurance (PAI), meals, attractions, passage by ferry, child seats, drop-off charges if the vehicle is not dropped drop-off at the location specified in the itinerary, any applicable charges for additional drivers, upgrades to a higher car class, additional rental days, any other optional charge or service charges and GST on additional charges. Pick-up or drop-off at an airport may be subject to an additional charge by the car rental company.
4. Possible Alterations
Rocky Mountaineer Vacations reserves the right to cancel, modify or alter all or any part of its services when necessary or advisable. Should this occur, Rocky Mountaineer Vacations agrees to provide the best alternative available.
5. Suppliers’ Liabilities
Rocky Mountaineer Vacations and Armstrong Group act as an agent for and make arrangements with partner services to provide you with non-rail travel services and accommodations. Although great care is taken to choose suppliers, we are unable to directly control them, and therefore we are not responsible for their acts or omissions.
6. Company Liability
Rocky Mountaineer Vacations and Armstrong Group and their respective officers, directors, servants and agents are not responsible for any claim, loss, damage, cost liability or expense arising, direct or indirect, out of injury; accident or death; loss, damage or delay of luggage or other property; or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical, mental or otherwise, relating to the provision of rail tour operations, travel services and accommodations.
7. Force Majeure
Rocky Mountaineer Vacations and Armstrong Group will not be responsible for the performance of this agreement if prevented or delayed by acts of God, strikes, accidents, weather, traffic, airport conditions or other causes beyond their reasonable control from meeting its terms. Nor will they be responsible for any loss or damage relating to train cancellations or any other cancellations.
8. Passport/Visa/Health Regulations
Passports: If travelling from outside Canada (including from the U.S.A.) you will require a passport for entry into Canada and appropriate ID for all family members. Rocky Mountaineer Vacations is not responsible for guests refused entry in to Canada because of inadequate documentation. For further information regarding documentation for entry into Canada, please contact Immigration Canada.
Airlines reserve the right to refuse boarding without adequate ID. Visas: Check with your travel agent.
Health Regulations: There are no vaccination requirements for international travellers into Canada.
9. Luggage
All luggage or articles are accepted and transported subject to Rocky Mountaineer Vacations’ luggage policy and the conditions therein. Certain articles may be subject to a surcharge.
Luggage Limitations: Guests travelling onboard the Rocky Mountaineer are limited to two suitcases per person (in addition to the carry-on overnight luggage required for the RedLeaf Service two-day rail tour portion of the Rocky Mountaineer). Total luggage weight per person is not to exceed 30 kg (66 lb.). RedLeaf Service guests will need to pack a small overnight bag for their stay in Kamloops. Main luggage will be checked through to their final Rocky Mountaineer destination and will not be available in Kamloops. GoldLeaf Service guests’ luggage will be delivered to their Kamloops or Quesnel accommodation. All guests should be sure to carry any medications with them onboard the train.
For complete Terms and Conditions, please refer to page 71 in our 2008 Rocky Mountaineer Vacations brochure, or visit
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We invite you to join us again.
Between April and October, discover a unique
way to experience the breathtaking scenery
between Vancouver and Whistler,
British Columbia onboard the
Whistler Mountaineer.
Relax and Enjoy
whistlermountaineer.com
1-888-687-RAIL (7245)
Unparalleled panoramic views from our custom- built Glacier Dome Coach make this the ultimate experience onboard the Whistler Mountaineer.
• Seating in single-level dome coach • Breakfast or afternoon tea served at your seat • Access to Heritage Observation Car • Rail station transfers in Vancouver and
Whistler to/from select hotels
A classic rail experience featuring quality service, extensive legroom and scenic views through large picture windows.
• Seating in classic rail coach
• Breakfast or light meal served at your seat • Access to Heritage Observation Car • Rail station transfers in Vancouver and
Whistler to/from select hotels
ONe-WAY ROuND-TRiP
ADULT CHILD (2–11 YRS)
$110 $199
$60 $109
Prices are per person in CDN$ or uS$ and do not include GST
ONe-WAY ROuND-TRiP
ADULT CHILD (2–11 YRS)
$185 $309
$135 $219
Prices are per person in CDN$ or uS$ and do not include GST
Departs Daily, April 23 to October 19, 2008
Boarding: North Vancouver 8:00 a.m.
Arrival: Whistler 11:30 a.m.
Boarding: Whistler 2:30 p.m.
Arrival: North Vancouver 6:00 p.m.
Your choice of onboard experiences
Here’s a new train
of thought.
Here’s a new train
of thought.
rockymountaineer.com
1-800-665-7245
(Toll-free in Canada and U.S.A.)
For reservations and information, call your local travel professional.
Experience
Experience
