Emergency Operations Plan

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Emergency

Operations Plan

Cornell University

Environmental Health & Safety

Version 3.0

To report an EMERGENCY call 911

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CORNELL UNIVERSITY

EMERGENCY OPERATIONS PLAN

Contents

1 Introduction ... 2

2 Concept of Operations ... 2

3 Objectives... 2

4 Incident Response and Incident Management Personnel ... 2

A) First Responders... 3

B) Emergency Support Function (ESF) Personnel ... 3

C) Emergency Support Function Team (ESFT) ... 3

D) Incident Management Team (IMT) ... 3

E) Incident Executive Leadership Team (IELT) ... 3

F) President’s Office ... 4

G) University Emergency Organization Chart ... 5

6 Emergency Support Functions ... 6

7 Plan Activation ... 7

8 Response Priorities ... 8

9 Emergency Facilities ... 9

10 Emergency Procedures ... 9

1) Cornell University Emergency Action Guide ... 9

2) Cornell University Fire Safety Plan ... 9

3) Building Escape Route Maps ... 9

4) Department specific emergency action procedures ... 10

5) Emergency Support Function (ESF) Department specific response procedures ... 10

11 Emergency Communications ... 10

12 Attachments ... 11

A) Emergency Support Functions Master Index ... 11

B) Emergency Support Function Appendices 1 - 18 ... 11

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1 Introduction

This Emergency Operations Plan provides the framework by which Cornell University will respond to and manage emergency incidents affecting the Cornell University Ithaca Campus. This plan identifies the overall concepts Cornell will use to manage emergencies, the primary objectives and priorities in response to emergencies, the personnel and the organizational groups to be utilized during

emergencies, the capabilities, functions and facilities available to manage and resolve emergencies, the process for activating the components of this plan, and the procedures to use during an emergency. This plan is maintained by the Cornell University Department of Environmental Health and Safety. For further information, contact the department by phone at (607)255-8200 or e-mail [email protected]. 2 Concept of Operations

Cornell University will strive to rapidly and effectively manage campus emergency incidents through clear leadership, effective management, and timely response. Management of emergencies at Cornell University will utilize best practices from the National Incident Management System (NIMS).

Management of response actions and resources during emergency incidents will be done using the Incident Command System (ICS). Incident Action Plans (IAP), verbal or written, will document the strategies, tactics, and resources to manage the incident.

Management of campus incidents begins with first responders and elevates to include others from the University and local community as additional resources are applied to the incident.

The Emergency Operations Plan (EOP) is written in a capabilities based format and is designed to be used as the framework for responding to and managing incidents caused by both anticipated and unexpected hazards. Emergency response capabilities and responsibilities are documented in the Emergency Support Function (ESF) Annexes at the end of this plan. Activation of specific capabilities and resources will be limited to those needed to respond to and manage the particular incident or event. 3 Objectives

The primary objectives of the Emergency Operations Plan (EOP) are to apply University and community resources to:

• Preserve human life

• Protect University research including animals and plants • Protect University property and structures

• Protect the environment

• Facilitate continuity of academic and business operations 4 Incident Response and Incident Management Personnel

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Incident Response and Incident Management Personnel provide response to and management of campus emergency incidents.

A) First Responders – provide initial response to and management of campus emergency incidents.

1) Cornell University Police

2) Cornell University Environmental Health and Safety

B) Emergency Support Function (ESF) Personnel – provide support response to and management of campus emergency incidents.

1) Facilities Services Personnel

2) Student and Academic Services Personnel 3) Human Resources Personnel

4) University Communications Personnel 5) Information Technologies Personnel 6) Procurement Services Personnel

7) Cornell Government and Community Relations Personnel 8) Animal Care Personnel

C) Emergency Support Function Team (ESFT) – representatives of departments responsible for the delivery of the campus capabilities outlined in the Emergency Support Function Annexes of this document.

D) Incident Management Team (IMT) – Team of personnel assembled to provide management of and support to campus emergency operations.

1) The IMT will provide as needed:

a) Coordination and delivery of capabilities outlined in the Emergency Support Function (ESF) Annexes of this document.

b) An identified liaison to interface with the Incident Executive Leadership Team (IELT). c) A Subject Matter Expert (SME) to assist the liaison.

2) The team is composed of members of the Emergency Support Function Team (ESFT). The actual makeup of the team will vary from incident to incident depending on the specific Emergency Support Functions that need to be utilized during the incident.

E) Incident Executive Leadership Team (IELT) – Team of University executive level personnel assembled to provide strategic guidance and resources during emergency incidents.

1) The IELT will provide as needed: 3

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a) Policy level decisions b) Fiscal authorizations c) Strategic prioritizations

d) Strategic policy and direction of recovery and resumption of normal operations e) Communications with the Office of the President and other executive authorities

2) The IELT is composed of the following roles (actual IELT makeup may vary based on incident specifics):

a) Vice President of Facilities Services

b) Vice President of Student and Academic Services c) Vice President of Human Resources and Safety Services d) Vice President of University Communications

e) Vice President of Government and Community Relations

f) Chief Information Officer and Vice President of Information Technologies g) Senior Vice Provost of Academic Affairs

h) Senior Vice Provost of Research i) Dean of Faculty

j) Chief Financial Officer and Vice President of Finance k) University Counsel

l) Other Senior University Administrators as needed F) President’s Office – President and Provost

1) Support the IELT through the following methods:

a) Provide communications to and from the Board of Trustees b) Provide strategic guidance for campus recovery

c) Act as University spokesperson, as appropriate G) Subordinates to the President

1) Senior leaders will participate on the IELT as documented above; others may take a supporting functional role to the President’s Office and IELT.

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University Emergency Management Structure

Cornell Emergency Support Functions

Incident

Management Team

(IMT

)

Incident Executive Leadership Team

(IELT ) President’s Office Vice President of Human Resources and Safety Services Vice President of Facilities Services University Counsel Vice President of University Communications Dean of Faculty Senior Vice Provost of Academic Affairs IELT Chair IELT Liaison IMT Coordinator (EHS Emergency Management) Cornell Police Environmental Health and Safety Facilities Services Human Resources Gannett Health Services Subject Matter Expert from IMT

University Communications CFO/Vice President of Finance Vice President of Student & Academic Other Departments As Needed • Health Services: Communicable Diseases • Health Services: Mental Health • Volunteer Management • Law Enforcement & Security • Transportation • Facilities • Utilities: Central Electric & Steam

• Utilities: Water University President University Provost

Student & Academic Services Cornell Information Technologies • Housing • Dining • Information Technologies Procurement Services • Supply Management Gov/Com Relations • Government and Community Relations CARE • Animal Care Vice President of Government & Community Relations CIO/Vice President of Information Technologies Other Senior University Administrators As Needed • Communications: Public • Fire Services • Emergency Management • Emergency Medical Services • Search and Rescue • Hazardous Materials Response • Comms: Incident Response IMT is composed of a subset of

representatives from these departments based on the specifics

of the incident. IELT is composed of a subset of these administrators based on the

specifics of the incident.

Senior Vice Provost of Research

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5 Emergency Support Functions

A) The Emergency Support Function (ESF) Annexes at the end of this document organize University departments and resources into functional groups according to their roles in response to a campus emergency or incident. The ESF annexes provide basic information on the available internal and external departments and agencies and their respective capabilities that might be utilized to manage and resolve campus incidents.

Each ESF has a primary University department identified as the lead department to provide that support function, one or more supporting University departments to provide additional

services or assistance, and outside community agencies or businesses that can provide additional support and resources.

B) Cornell University Emergency Support Functions and Primary Departments • ESF #1: Transportation – Primary Department: Facilities Services

• ESF #2: Information Technologies – Primary Department: Information Technologies • ESF #3: Facilities Services – Primary Department: Facilities Services

• ESF #4: Fire Services – Primary Department: Environmental Health & Safety

• ESF #5: Emergency Management – Primary Department: Environmental Health & Safety • ESF #6: Housing – Primary Department: Campus Life

• ESF #7: Dining – Primary Department: Cornell Dining

• ESF #8: Supply Management – Primary Department: Procurement Services • ESF #9: Health Services

o ESF #9a Health Services: Communicable Diseases – Primary Department: Gannett Health Services

o ESF #9b: Health Services: Mental Health – Primary Department: Gannett Health Services

• ESF #10: Emergency Medical Services – Primary Department: Environmental Health & Safety

• ESF #11: Search and Rescue – Primary Department: Environmental Health & Safety • ESF #12: Hazardous Materials Response – Primary Department: Environmental Health &

Safety

• ESF #13: Animal Care – Primary Department: Cornell Center for Animal Resources and Education

• ESF #14: Utilities

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o ESF # 14a: Utilities: Central Electric & Steam – Primary Department: Facilities Services: Utilities

o ESF #14b: Utilities: Water – Primary Department: Facilities Services: Utilities o ESF #14c: Utilities: Central Chilled Water: Facilities Services: Utilities

• ESF #15: Law Enforcement & Security – Primary Department: Cornell Police

• ESF #16: Government & Community Relations – Primary Department: Cornell Government & Community Relations

• ESF #17: Communications

o ESF #17a: Communications: Public – Primary Department: University Communications

o ESF #17b: Communications: Incident Response – Primary Department: Cornell Police • ESF # 18: Volunteer Management – Primary Department: Human Resources

6 Plan Activation

In the event of an emergency notify the Cornell 911 Center, operated by Cornell Police, by one of these methods:

• Call 911 from any campus phone

• Call 607-255-1111 from a cellular or off-campus phone

• Use a Blue Light Telephone or other campus Emergency Telephone

• In case of fire, activate the building fire alarm using a manual fire alarm pull-station

For further information on actions to take in an emergency refer to the Cornell University Emergency Action Guide at the Cornell University Emergency Program Web Page

http://www.cornell.edu/emergency

This plan is activated when first responders are dispatched to a campus emergency incident. First responders are to follow the plan concepts and activate those response and management resources needed to resolve the incident. Incidents exceeding the management capabilities of first responders or having secondary effects and impacts beyond the immediate incident scene will require the activation of additional management resources.

A) First Responder Activation – Cornell Police 911 Center will dispatch University fire, police, and EMS resources and request the Tompkins County 911 Center to dispatch community fire, police, and EMS resources based on reports of campus emergency incidents and requests by the Incident Commander of the first response personnel.

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B) Emergency Support Function (ESF) Activation – Cornell Police 911 Center will request ESF resources outlined in the Emergency Support Function Annexes of this document upon request of the Incident Commander of the first response personnel.

C) Incident Management Team (IMT) Activation – Cornell Environmental Health and Safety will activate an Incident Management Team upon request of the Incident Commander, an Emergency Support Function Team (ESFT) member, an Incident Executive Leadership Team (IELT) member, or the University President.

D) Incident Executive Leadership Team (IELT) Activation – Cornell Environmental Health and Safety will activate an Incident Executive Leadership Team upon request of an Incident Executive Leadership Team member or the University President.

7 Response Priorities

A) Cornell University personnel, equipment, and resources will be used for protection in the following priority order:

1) Priority 1: Protect and save the lives of University faculty, staff, students, and visitors, and emergency responders.

2) Priority 2: Preservation of research including animals.

3) Priority 3: Preservation of University property and structures. 4) Priority 4: Preservation of the environment.

5) Priority 5: Restoration of academic and business operations.

B) Response shall be conducted based on the priorities listed above. Priority for property protection will vary based on the particular emergency but should be based on the following guidance:

1) Property Protection Priority 1: Occupied buildings used by dependent populations that cannot be safely evacuated

a) Occupied residential facilities

b) Occupied classrooms, auditoriums, work areas c) Occupied arenas and special event venues

2) Property Protection Priority 2: Buildings critical to health and safety a) Shelter facilities, food supplies, and medical facilities

b) Sites containing potential hazards

3) Property Protection Priority 3: Facilities that sustain the emergency response and recovery a) Energy systems

b) Communications services c) Computer installations d) Transportation systems

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4) Property Protection Priority 4: Unoccupied research and classroom facilities and buildings 5) Property Protection Priority 5: Unoccupied administrative buildings

8 Emergency Facilities

A) Incident Command Post (ICP) – The field location at which the primary tactical-level, on-scene incident command functions are performed. The Incident Commander at an incident scene is responsible for establishing an incident command post if needed. Incident responders arriving on the scene are to check in with the Incident Commander by radio or at the incident command post for direction and assignment.

B) Emergency Operations Center (EOC) – A facility to be used as the single coordination center for the management of information, decision-making, and resource support and allocation during response or recovery operations. The facility may be used as an Incident Command Post or Incident Management Team meeting and operational center. Cornell University maintains two permanent facilities that may be activated as Emergency Operations Centers and a variety of other facilities that may be adapted to use as Emergency Operations Centers. Responsibilities for campus Emergency Operation Centers is detailed in ESF #5: Emergency Management. 9 Emergency Procedures

A) Preparation and familiarity with emergency plans and procedures is critical to being effective and acting appropriately during emergencies. All members of the Cornell community should become familiar with University emergency procedures.

1) Cornell University Emergency Action Guide – This guide provides information on actions members of the campus community should take to appropriate deal with emergencies. The guide can be found at the Cornell University Emergency Program Web Page

http://emergency.cornell.edu

2) Cornell University Fire Safety Plan – A standardized fire safety plan detailing actions to take in case of emergency. The plan is available for printing and posting in campus facilities and can be found at the Cornell University Environmental Health and Safety web site in the Fire Safety Section: http://sp.ehs.cornell.edu/fps/fire-safety-plans/

Foreign language versions are also available at the above web site. Braille versions may be obtained by contacting Cornell University Environmental Health and Safety by phone at (607)255-8200 or by e-mail at [email protected].

3) Building Escape Route Maps – Building floor plans posted in the public areas of campus facilities showing the emergency egress and escape routes that can be used to exit the building in case of emergency.

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4) Department specific emergency action procedures – University departments may have specialized emergency procedures to address special circumstances associated with their departmental operations or facilities. This includes, but is not limited to, specialized evacuation procedures, specialized facility emergency procedures, and emergency

shutdown procedures. Individuals associated with such departments must be familiar with and receive appropriate training in such department specific procedures.

5) Emergency Support Function (ESF) Department specific response procedures – University departments responsible for provision of ESF services as outlined in the ESF Annexes must develop procedures to provide those services. Personnel associated with those

departments must be familiar with and receive appropriate training in such department specific procedures.

10 Emergency Communications

A) Cornell University maintains a variety of communications tools and systems to provide emergency warning to the Cornell community. Activation of elements of the warning system will be decided on by the Incident Commander and/or Incident Management Team based on the specific incident response needs.

1) The Cornell community should understand the various communication channels that may be employed to convey information about a specific campus incident or a change in the University’s operating status. More information can be found at the Cornell University Emergency Program Web Page http://emergency.cornell.edu

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11 Attachments

A) Emergency Support Functions Master Index B) Emergency Support Function Appendices 1 – 18

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Emergency Support Function Master Index

ESF # ESF Title Primary (Responsible) Department Current _Version

1 Transportation Facilities Services 1.1 2 Information Technologies Information Technologies 1.1 3 Facilities Facilities Services 1.0 4 Fire Services Environmental Health & Safety 2.1 5 Emergency Management Environmental Health & Safety 1.1

6 Housing Campus Life 1.0

7 Dining Cornell Dining 1.0 8 Supply Management Procurement Services 1.0 9a Health Services: Communicable _Diseases Gannett Health Services 1.0 9b Health Services: Mental Health Gannett Health Services 1.0 10 Emergency Medical Services Environmental Health & Safety 1.0 11 Search and Rescue Environmental Health & Safety 1.0 12 Hazardous Materials Response Environmental Health & Safety 1.0 13 Animal Care Cornell Center for Animal Resources _{and Education} 1.0 14a Utilities: Central Electric & Steam Facilities Services: Utilities 1.1 14b Utilities: Water Facilities Services: Utilities 1.0 14c Utilities: Central Chilled Water Facilities Services: Utilities 1.1 15 Law Enforcement & Security Cornell Police 1.0 16 Government & Community Relations Cornell Government & Community _Relations 1.1 17a Communications: Public University Communications 1.2 17b Communications: Incident Response Cornell Police 1.0 18 Volunteer Management Human Resources 1.0

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Emergency Support Function (ESF) # 1: TRANSPORTATION

ESF Activation Contact: Cornell Facilities Customer Service (607)255-5322

Primary Department

Cornell Facilities Operations PH: (607)255-5322

Contact: Facilities Customer Service Contact: John Durbin

Support Departments

Cornell University Police PH: (607)255-1111 Contact: Dave Honan

FS - Transportation Services PH: (607)255-5322 FS - Fleet Services PH: (607)255-5322 FS – Red Runner PH: (607)255-5322 FS – CU Lift PH: (607)255-5322 FS – Mail Services PH: (607)255-5322 FS – Carpenter Shop PH: (607)255-5322 FS – Building Care PH: (607)255-5322 SAS Facilities PH:(607)255-0328 Cornell Dining PH: (607)255-5987

Contact: Richard Anderson

External Agencies TCAT

PH:(607)277-7433

I. Purpose

a) This ESF lists the Cornell University departments and external agencies responsible for provide, in a coordinated manner, the resources (human, technical, equipment, facility, materials and supplies) of internal and external department and agencies to support emergency transportation needs during an emergency or disaster impacting the Cornell University campus.

II. Scope

a) Includes all emergencies requiring transportation related services including traffic direction and control, vehicle parking, and transportation of people (including those needing accessible transport) and materials.

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b) Coordinates transportation activities and resources during the response phase immediately following an emergency or disaster.

c) Facilitates damage assessments of transportation resources to establish priorities and determine needs of available transportation resources. d) Coordinates evacuation transportation as its’ first priority and facilitate

movement of the campus in coordination with other transportation agencies. e) Performance of and assisting with evacuation and re-entry.

f) May be activated by the Incident Commander to respond to incidents that are beyond the capabilities of the initial emergency response actions.

g) May be activated to respond to incidents that overwhelm normal Incident Command response actions.

III. Situation

a) Emergency Conditions and Hazards

i) Cornell University may periodically experience emergency and disaster situations that will require transportation related support services. Potential emergencies and disasters include both natural and human-caused

incidents.

ii) See Cornell’s Risk Assessment for a description of potential emergencies.

IV. Assumptions

a) Initial emergency response capabilities may be inadequate to contain or control the hazard.

b) University resources will be quickly overwhelmed.

c) Roads and bridges in the affected area may be obstructed, damaged or heavily congested, impairing emergency transportation to, from, and within the area. d) Normal transportation mechanisms including public transportation services and

personal vehicles may be unavailable, inaccessible, inoperable, delayed, or overwhelmed.

e) Signs, signals, and other types of markers, which facilitate traffic movement and control, may be damaged or destroyed.

f) Communication systems may fail during a major incident.

g) Shortfalls can be expected in both support personnel and equipment. h) State and federal assistance may not be immediately available.

V. Concept of Operations

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a) General

i) The University Emergency Operations Plan provides overall guidance for emergency operations.

ii) ESF Annexes define roles and responsibilities, planned concept of operation, and internal and external capabilities and resources.

iii) ESF annexes are designed to provide basic information to include points of contact in case additional resources or expertise is needed at the incident scene or on an Incident Management Team.

b) Organization

i) National Incident Management System concepts will be used for response to all incidents.

ii) Incident or Unified Command will be used by responding departments. iii) When requested, ESF personnel will report to the Incident Command Post

or EOC, or will participate as members of an Incident Management Team. c) Notification

i) Campus incidents involving transportation related services and requests for ESF-1 assistance are to be reported to the Cornell University Police

Department (CUPD) Dispatch Center by calling 911 from a campus phone or 607-255-1111 from an off campus phone.

ii) The CUPD Dispatch Center will notify the Facilities Services Customer Service Center 255-5322 of requests for ESF-1 services.

iii) The Cornell Facilities Customer Service Center or EMCS Operator will notify appropriate Facilities Operations personnel.

iv) Requests for additional resources shall occur under the authority of the Incident/Unified Command.

v) Facilities Operations personnel will contact outside transportation agencies to request their services.

d) Direction, Control and Authority to Act

i) The Incident Command System (ICS) is used by University personnel to respond to emergencies and incidents.

ii) During the emergency response phase, all responders will be under the direction and control of the incident’s Incident/Unified Command.

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iii) Responders reporting to the incident scene will report to the Incident Commander at the Incident Command Post unless otherwise directed by the Incident Commander.

iv) The Incident/Unified Command is authorized to take actions necessary to contain and control the incident to protect and reduce impact to lives, research, property, the environment, and campus operations.

e) Actions

i) Preparedness

(1) Facilities Services shall develop and maintain response plans and procedures, a cadre of trained personnel, and equipment and supplies to provide transportation related services.

(2) Facilities Services shall develop and maintain a list of campus,

community, and vendor resources (including equipment, vehicles and personnel) that could be utilized to support transportation needs during an emergency.

(3) Maintain a list of personnel (at least one primary and one back-up) that can be called to serve on an Incident Management Team to manage transportation support functions.

(4) Develop procedures to document costs for any potential reimbursement.

(5) Participate in exercises and training to validate this annex and any supporting plans and procedures.

ii) Response

(1) Identify transportation needs required to respond to the emergency. (2) Obtain, prioritize and allocate available transportation resources. (3) Act as liaison with outside transportation services agencies. (4) When requested, provide personnel to respond to the incident

command post or other location to serve on an Incident Management Team to manage transportation support functions.

(5) In conjunction with the Incident Commander, coordinate emergency information for public release through ESF-17 Communications. iii) Recovery

(1) Coordinate assistance as needed by the Incident Commander, Incident Management Team, and/or Incident Executive Leadership Team.

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(2) Ensure that ESF-1 personnel, departments or agencies maintain appropriate records of costs incurred during the event.

VI. Responsibilities

a) Primary Department: Cornell Facilities Operations

i) Serve as the lead agency for transportation related support functions and support the response and recovery operations after ESF activation. ii) Develop, maintain, and update plans and procedures for use during an

emergency.

b) Identify, train, and assign personnel to serve as ESF-1 representatives at an Incident Command Post or on an Incident Management Team (IMT) when a University IMT is assembled.

c) General Responsibilities

i) This function will assist in the identification of essential transportation needs for transporting people (including those needing accessible transport), equipment, supplies, and material to and from incident sites.

ii) May need to provide services for evacuation. d) Support Departments

i) Develop, maintain, and update plans and procedures for use during an emergency.

ii) Identify, train, and assign personnel to assist the primary department at the Incident Command Post or on the Incident Management Team as needed. iii) Support the primary department as needed.

VII. Capabilities

a) Transportation Services

i) Traffic direction and control ii) Street and directional signage b) Fleet Services

i) Vehicle rental c) Red Runner

i) Transport of persons and goods d) Carpenter Shop

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i) Transport of equipment and materials e) CU Lift

i) Accessible Transport

VIII. Resources

a) Transportation Services Resource List – Contact John Durbin

IX. Policies and Procedures

a) Transportation Services Operational Procedures

X. Attachments

a) None

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Emergency Support Function (ESF) #2: INFORMATION TECHNOLOGIES

ESF Activation Contact: Cornell University IT Service Desk (607)255-5500

CIT Support

PH:(607)255-5500

Contacd: Wyman Miles or Dan Hawryschuk

Office for Supply Management Services PH: (607)255-6694

Cornell Facilities Services PH:(607)255-5322

Contact: Facilities Customer Service Cornell University Police

PH:(607)255-1111

Division of Human Resources PH:(607)255-3510

University Communications PH:(607)255-7419

External Agencies

COGENT (Internet)

Finger Lakes Technology Group (Voice) Google (Student Mail)

HyperReach (Emergency notification) ONE COMMUNICATIONS (Internet)

I. Purpose

a) This ESF lists the Cornell University departments and external agencies responsible for Cornell Information Technology (CIT) related response actions that may take place during an emergency.

II. Scope

a) Includes information technology networks including telephone and data.

b) Includes information technology related services and applications including web and data servers, e-mail, administrative applications, academic related services and applications and other services provided to the Cornell IT user community. c) Includes the response to and recovery from a loss of information technology

related services.

d) Includes the delivery of additional information technology related services to support response and recovery operations with other response entities. e) May be activated by the Incident Commander to respond to incidents that are

beyond the capabilities of the initial emergency response actions.

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f) May be activated to respond to incidents that overwhelm normal Incident Command response actions.

III. Situation

i) Cornell University information technology resources, including networks, hardware, and applications support a variety of University operations and business functions. Natural and human-causes can result in loss of these services.

ii) Certain resources and services are critical to campus emergency response and recovery operations.

iii) Certain resources and services are critical to campus business and academic operations.

iv) Cornell University may periodically experience emergency and disaster situations that will require response by University resources and outside agencies and the restoration of essential services. Potential emergencies and disasters include both natural and human-caused incidents.

v) See Cornell’s Risk Assessment for a description of potential emergencies.

IV. Assumptions

b) Information technology resources and services may be damaged or impacted by the hazard.

c) The full extent of technical resources, both human and otherwise, may not exist solely within the central IT organization but may be required from other

organizations within the University or from outside entities.

d) Existing information technology resources and services may need to be supplemented to support campus emergency response and recovery efforts. e) Initial emergency response capabilities may be inadequate to manage the

incident.

f) University resources will be quickly overwhelmed.

g) Communication systems may fail during a major incident.

h) Backup systems will be available but may take time to activate. i) Shortfalls can be expected in both support personnel and equipment.

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j) State and federal assistance may not be immediately available.

a) General

i) The Cornell University Emergency Operations Plan provides overall guidance for emergency operations.

b) Organization

or other location, or will participate as members of an Incident Management Team.

c) Notification

i) Campus incidents involving IT outages or requests for support are to be reported to the IT Service Desk (ITSD) at [email protected] or

(607)255-5500.

ii) Requests for additional resources shall occur under the authority of the Incident/Unified Command through the Office of the CIO.

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e) Actions

i) Preparedness

(1) CIT shall maintain Continuity of Operations Plans (COOP) with

associated roles and responsibilities for emergency preparedness and recovery.

(2) CIT shall provide annual training for recipients of the CIT Continuity of Operations Plan to ensure that recovery personnel are knowledgeable about the plan and are aware of their roles and responsibilities.

(3) CIT shall maintain a “chain of command” for the organization in the event that strategic personnel are not available for executing their role during recovery operations.

(4) CIT shall maintain disaster recovery procedures for key infrastructure services and critical systems and services.

(5) CIT shall maintain a prioritized list of service recovery and server restart order for determining the order of service restoration.

(6) CIT shall maintain an emergency communications strategy to include communications within CIT, to the Incident/Unified Command and to users and customers of CITs services.

(7) CIT shall develop and maintain a list of campus, community, and vendor resources that could be requested during an emergency.

(8) CIT shall maintain a list of personnel (at least one primary and one back-up) that can be called to serve on an Incident Management Team to manage information technology related support functions.

(10) CIT shall participate in exercises and training to validate this annex and any supporting plans and procedures.

ii) Response

(1) CIT shall provide support to University responders to help ensure adequate availability of IT communications and other services.

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(2) CIT shall coordinate other IT professionals across campus and, where appropriate, external vendors to support the communication and IT services need appropriate to the situation.

(3) CIT shall act as liaison with other IT resources both internal and external as needed.

(4) When requested, provide personnel to respond to the incident

command post or other location to serve on an Incident Management Team to manage information technologies related support functions. (5) In conjunction with the Incident Commander, CIT shall coordinate

emergency information for public release through ESF-17 Communications.

iii) Recovery

(1) CIT shall coordinate the recovery, configuration and use of CIT resources to assist in the efficient recovery of Cornell operations. (2) As feasible, CIT shall assist the recovery, configuration and use of

Cornell IT resources external to CIT to assist in the efficient recovery of Cornell operations.

(3) CIT shall ensure that ESF-2 personnel, departments or agencies maintain appropriate records of costs incurred during the event.

a) Primary Department: Cornell University Information Technologies: Support i) Serve as the lead agency for information technology related support

functions and support the response and recovery operations after ESF activation.

ii) Develop, maintain, and update plans and procedures for use during an emergency.

iii) Identify, train, and assign personnel to serve as ESF-2 representatives at an Incident Command Post or on an Incident Management Team (IMT) when a University IMT is assembled.

b) Support Departments

ii) Identify, train, and assign personnel to assist the primary department at the Incident Command Post or on the Incident Management Team as needed.

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iii) Support the primary department as needed.

VII. Capabilities

a) Cornell University Information Technologies

i) CIT is capable of troubleshooting, restoring and reconfiguring as the situation requires communication media to include the wired, wireless and telephony networks.

ii) CIT is capable of troubleshooting, restoring and reconfiguring as the situation requires IT services as required for the response and continued operations of Cornell administrative and academic needs, such as:

(1) e-mail, including bulk mail, e-mail lists, and shared e-mail addresses for groups or events (“special mailboxes”),

(2) web- and video-conferencing (3) live streaming of video-to-web (4) blogs

(5) surveys,

(6) on-line collaboration spaces and wikis (Confluence, SourceForge, Box, etc.)

(7) web site design, creation, production, hosting, administration and horizontal-scaling for high-volume sites,

(8) digital signage,

(9) central administrative systems

(10) file services (sharing, storage, etc.),

(11) netIDs and password services (creation, reset, etc.)

(12) recovery of data previously backed-up through the central service (EZ-Backup),

(13) calendaring, (14) printing,

(15) software acquisition and licensing,

(16) news and entertainment television over the data network (IPTV / Direct TV from Campus Televideo)

(17) Videoon-Demand (a “You-Tube” like video service) 6

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(18) Instructional technologies, includingine iClickers, course management, and classroom technologies.

iii) CIT is capable of installing, configuring and troubleshooting desktop systems to University personnel as required for continued operations of University business.

iv) CIT is capable of providing technical resources to other campus units in the event emergencies not impacting CIT services directly, including:

(1) Desktop support

(2) Communications infrastructure consulting and design (3) Security consulting and incident response

(4) Server administration (5) Application administration (6) Database administration (7) Video production

(8) Audio/Video consultation and equipment recommendation (9) Instructional technologies support

(10) Communications services (technical writing) (11) IT Training services

b) Administrative and Logistical Operations

i) CIT will maintain Business Operations Recovery Team procedure to facilitate restoration of administrative and logistical support operations for CIT personnel during an emergency.

c) IT Vendors

i) As part of CIT’s emergency plan, CIT shall maintain a list of IT vendors and their capabilities in the event that vendor utilization will be required in the event of an emergency.

VIII. Resources

a) CIT Resources

i) Physical resources that CIT has available to support efforts; i.e., Disaster response kits, phone banks, public computing labs, hardware, cable, etc. ii) Staff resources that can aid in the recovery of other campus services.

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iii) CIT emergency procedures are available to other University IT units, on request.

b) Support Department Resources i) Disaster Recovery Procedures ii) Standard Operating Procedures

iii) Alternate location for the CIT Network Operations Center (NOC)

a) University

i) University Policies as stipulated by the University Policy office,

http://www.dfa.cornell.edu/treasurer/policyoffice/

b) Environmental Health and Safety

i) Policies and Procedures related to emergency preparedness and response,

http://sp.ehs.cornell.edu/em/Pages/default.aspx

c) CIT Policy and Law Office Policies and Procedures

i) This documentation may be found at http://www.cit.cornell.edu/policies/. See also, University Policies, Volume 5,

http://www.dfa.cornell.edu/treasurer/policyoffice/policies/volumes/informatio

ntech/index.cfm.

d) CIT Processes and Procedures related to emergencies:

i) Procedure 2011-001, Emergency Planning and Recovery Teams

ii) Procedure 2011-003 Managing the CIT Unit Emergency Plan

iii) Incident and event management procedures (formerly “NOCDOCs”).

X. Attachments

a) None

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Emergency Support Function (ESF) #3: FACILITIES

ESF Activation Contact: Cornell Facilities Customer Service (607)255-5322

Cornell Facilities Management PH: (607)255-5322

Contact: Maria Cimilluca

Cornell Shops - Pipe, Electric, ACR, Controls, Zone Maintenance Staff, Mason, Paint, Carpenter, Lock PH: (607)255-5322

Grounds Department PH: (607)255-5322

Transportation & Mail Services PH: (607)255-5322

Care of Buildings PH: (607)255-5322 Facilities Engineering PH: (607)255-6628

Capital Contracts & Planning PH: (607)255-5322

Contract Colleges Facilities PH: (607)255-5448

Facilities Administration & Finance PH: (607)255-5322

Real Estate

PH: (607)255-5322 Space Planning PH:(607)255-2557

External Agencies Outside contractors – list from Contracts & Capital

Projects

I. Purpose

a) This ESF lists the internal and external departments responsible for campus facility and infrastructure actions that may take place in an emergency

b) Provide and coordinate resources (personnel, equipment, facilities, materials and supplies) to support campus facility and infrastructure needs during an emergency or disaster.

c) This ESF does not include steam, water, sewer, and electrical supply and distribution other than providing support as outlined in ESF-14 Utilities.

II. Scope

a) May include the following, but is not limited to: i) Infrastructure protection and emergency repair

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ii) Debris clearance and providing emergency ingress/egress to affected area(s).

iii) Damage assessments

iv) Emergency restoration of critical public services and facilities. v) Repair and maintenance

vi) Provide maintenance of the buildings and grounds and engineering-related support

vii) Temporary space coordination (1) Identification

(2) Modification for change of use (3) Setup for temporary use (4) Demobilization

viii)Custodial services and support

b) May be activated by the Incident Commander to respond to incidents that are beyond the capabilities of the initial emergency response actions.

c) May be activated to respond to incidents that overwhelm normal Incident Command response actions.

III. Situation

i) Cornell University facilities support a variety of University operations and business functions. Natural and human-causes can result in loss of these services.

ii) Certain facilities are critical to campus emergency response and recovery operations.

iii) Certain facilities are critical to campus business and academic operations. iv) Cornell University may periodically experience emergency and disaster

situations that will require response by University resources and outside agencies and the restoration of essential services. Potential emergencies and disasters include both natural and human-caused incidents.

v) See Cornell’s Risk Assessment for a description of potential emergencies.

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IV. Assumptions

a) Campus facilities may be damaged or impacted by the hazard.

b) Existing facilities may need to be supplemented, repaired or replaced to support campus emergency response and recovery efforts.

c) Initial emergency response capabilities may be inadequate to manage the incident.

d) University resources will be quickly overwhelmed.

e) Communication systems may fail during a major incident.

f) Backup systems will be available but may take time to activate. g) Shortfalls can be expected in both support personnel and equipment. h) State and federal assistance may not be immediately available

a) General

i) The University Emergency Operations Plan provides overall guidance for emergency operations.

b) Organization

or other location, or will participate as members of an Incident Management Team.

c) Notification

i) Campus incidents involving requests for ESF-3 assistance are to be reported to the Cornell University Police Department (CUPD) Dispatch Center by calling 911 from a campus phone or (607)255-1111 from an off campus phone.

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ii) The CUPD Dispatch Center will notify Cornell Facilities Customer Service Center or EMCS Operator (607)255-5322 of the incident or request for ESF-3 assistance.

iii) Requests for additional resources shall occur under the authority of the Incident/Unified Command

e) Actions

i) Preparedness

(1) Cornell Facilities services shall develop and maintain response plans and procedures.

(2) Cornell Facilities services shall develop and maintain a cadre of trained personnel.

(3) Cornell Facilities services shall develop and maintain a supply of equipment and supplies to respond to reasonably anticipated facility and infrastructure related emergencies.

(4) Cornell Facilities Services shall develop and maintain a list of campus, community, and vendor resources that could be requested during an emergency.

(5) Maintain a list of personnel (at least one primary and one back-up) that can serve on an Incident Management Team to manage facility and infrastructure related support functions.

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ii) Response

(1) Manage impacts to the campus facilities and grounds including but not limited to:

(a) Obtaining, prioritizing and allocating facilities services related equipment and resources.

(b) Providing damage assessment related services including. (i) Prepare an initial damage assessment

(ii) Assist in assessing the degree of damage of the university (iii) Inspect buildings for structural damage

(c) Identifying and procuring services and equipment from private contractors and outside companies.

(d) Prioritize facilities services actions to protect life and property and to protect and/or repair campus facilities.

(e) Prioritize and manage debris removal

(2) Assist in the restoration and repair of utility infrastructure as outlined in ESF #14 Utilities.

(3) When requested, provide personnel to respond to the incident

command post or emergency operations center to provide emergency management support and/or management of EOC operations.

(4) In conjunction with the Incident Commander, coordinate emergency information for public release through ESF-17 Communications. iii) Recovery

(1) Support in the restoration of critical university facilities and services, including but not limited to: electricity, potable water, sanitary sewer, storm water systems, heating, and telephone service

(2) Support the repair or replacement of University facilities and infrastructure.

a) Primary Department: Cornell Facilities Management

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i) Serve as the lead agency for facility and infrastructure related support functions and support the response and recovery operations after ESF activation.

ii) Develop, maintain, and update plans and procedures during an emergency. iii) Identify, train, and assign personnel to staff ESF-3 at the Incident Command

Post, on the Incident Management Team, or in the EOC. b) Support Departments

ii) Identify, train, and assign personnel to staff ESF-3 at the Incident Command Post, on the Incident Management Team, or in the EOC.

a) Cornell Facilities Management Capabilities/Resource List – On file at Facilities Customer Service

a) Cornell Facilities Management Capabilities Resource List – On file at Facilities Customer Service

a) Facilities Customer Service Operational Procedures

X. Attachments

a) None

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Emergency Support Function (ESF) #4: FIRE SERVICES

ESF Activation Contact: Cornell Police Dispatch Center (607)255-1111

Cornell Environmental Health and Safety PH:(607)255-8200

Contact: Clayton Bronson

Cornell University Police PH:(607)255-1111

Cornell University Facilities Services PH:(607)255-5322

Ithaca Fire Department PH: (607)272-1234

Cayuga Heights Fire Department PH: (607) 266-7454

Lansing Fire Department PH: (607) 533-7733 Varna Fire Department PH: (607) 273-2407

Tompkins County Department of Emergency Response PH: (607) 257-3888

Bangs Ambulance PH:(607)273-1161

I. Purpose

a) This ESF lists the internal and external departments responsible for firefighting actions that may take place in an emergency.

b) Provide and coordinate resources (personnel, equipment, facilities, materials and supplies) to support firefighting and operation of fire protection equipment needs during an emergency or disaster.

II. Scope

a) Provides coordination of campus firefighting activities as well as support to all firefighting operations during an emergency or disaster.

b) May include the following, but is not limited to:

i) Detection and suppression of incipient stage fires. ii) Liaison to responding fire departments.

iii) Coordinate obtaining facility specific information, including but not limited to: layout, process operations, occupancy, and hazards, and providing such information to

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iv) Operation and control of campus facility fire detection and suppression systems and equipment.

v) May be activated to respond to incidents that overwhelm normal Incident Command response actions.

III. Situation

i) Cornell University has multiple facilities and vehicles each offer a unique challenge with different style hazards present throughout campus.

ii) Fires may present immediate risks to life, property and the environment. iii) Cornell University may periodically experience emergency and disaster

situations that will require response by University resources and outside agencies and the restoration of essential services. Potential emergencies and disasters include both natural and human-caused incidents.

iv) See Cornell’s Risk Assessment for a description of potential emergencies.

IV. Assumptions

b) Local jurisdiction career and volunteer fire departments will be needed to assist c) All department personnel have received the appropriate level of NIMS training. d) Communication systems may fail during a major incident.

e) Backup systems will be available but may take time to activate. f) Shortfalls can be expected in both support personnel and equipment. g) State and federal assistance may not be immediately available.

a) General

i) The University Emergency Operations Plan provides overall guidance for emergency planning.

ii) ESF Annexes define roles and responsibilities, planned concept of operation, and internal and external capabilities and resources. b) Organization

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or EOC, or will participate as members of Incident Management Team. c) Notification

i) Campus incidents involving Fire Services and requests for ESF # 4 assistance are to be reported to the Cornell University Police Department (CUPD) Dispatch Center by calling 911 from a campus phone or 607-255-1111 from an off campus phone.

ii) The CUPD Dispatch Center will notify the on-duty EH&S Emergency Services Team personnel of the incident or request for assistance. iii) Notification of local fire departments will follow normal dispatch center

procedures.

iv) As needed, EH&S personnel will request the CUPD Dispatch Center to activate EH&S Technical Resource personnel (subject matter expert hot pager) or callback of off duty personnel via Blackboard Connect messaging. v) Requests for additional resources shall occur under the authority of the

Incident/Unified Command

(1) Requests for additional Cornell EH&S resources should be made through the EH&S representative on scene. The EH&S representative will use the appropriate notification methods as appropriate:

(a) Direct notification of EH&S personnel

(b) Request resources via CUPD Dispatch Center

(c) Request resources via EH&S representative on the Incident Management Team (if activated)

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e) Actions

i) Preparedness

(1) EH&S shall develop and maintain response plans and procedures, a cadre of trained personnel, equipment and supplies to respond to fire alarms and reported fires.

(2) EH&S shall develop and maintain a list of campus, community, and vendor resources that could be requested during an emergency.

(3) Maintain a list of personnel (at least one primary and one back-up) that can be called to the EOC to manage fire services support functions. (4) Develop procedures to document costs for any potential

reimbursement.

ii) Response

(1) Respond to campus fire alarm activations and reports of fires and provide as needed per EHS standard operating procedures:

(a) Alarm investigation

(b) Control and operation of campus fire protection systems and equipment

(c) Incipient fire suppression

(d) Liaison with and support operations of responding fire departments (2) In conjunction with the Incident Commander, coordinate emergency

information for public release through ESF #17 - Communications. iii) Recovery

a) Primary Department: Cornell Environmental Health and Safety

i) Serve as the lead agency for ESF-4 related support functions and support the response and recovery operations after ESF activation.

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ii) Develop, maintain, and update plans and procedures for use during an emergency.

iii) Identify, train, and assign personnel to staff ESF-4 at the Incident Command Post, on the Incident Management Team, or in the EOC.

b) Support Departments

ii) Identify, train, and assign personnel to staff ESF-4 at the Incident Command Post, on the Incident Management Team, or in the EOC.

a) Cornell University EH&S Emergency Services

i) Capable of response to all campus fire alarm activations.

ii) Capable of control and operation of campus fire protection and detection systems.

iii) Capable of suppression of incipient fires.

iv) Capable of being a liaison for incoming agencies. v) Trained for incident Command NIMS structure. b) Ithaca Fire Department

i) The Ithaca Fire Department is a combination career-volunteer department. On duty staffing consists of a minimum of 9 firefighters, 2 lieutenants, and 1 assistant chief.

(1) Alarm Response – 2 engines, 1 ladder truck, 1 chief – 7 persons (2) Reported Fire Response – 3 engines, 1 ladder, 1 chief – 9 persons (3) Working Fire Response – Additional 1 engine – 2 persons – plus call in

off duty personnel

c) Cayuga Heights Fire Department

i) The Cayuga Heights Fire Department is an all-volunteer department. The department has firefighters who live in the fire station but in station staffing levels vary depending on the time of day and time of year.

d) Lansing Fire Department

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i) The Lansing Fire Department is an all-volunteer department.

a) EH&S Resources

i) EHS maintains two vehicles equipped for response to fire incidents.

ii) EHS maintains a stock of various types of fire extinguishers for deployment to campus facilities or incidents as needed.

a) Environmental Health and Safety i) EHS Emergency Response SOP

ii) EHS Alarm of Fire Response Procedure

X. Attachments

a) None

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Emergency Support Function (ESF) #5: EMERGENCY MANAGEMENT

ESF Activation Contact: Cornell Police Dispatch Center (607)255-1111

Cornell Environmental Health and Safety PH: (607)255-8200

Contact: Daniel Maas

Cornell University Police PH: (607)255-1111

Cornell University Facilities Services PH:(607)255-5322

Tompkins County Department of Emergency Response PH:(607)257-3888

Ithaca Fire Department PH:(607)272-1234

I. Purpose

a) This ESF lists the Cornell University departments and external agencies responsible coordination of emergency management actions that may take place during an emergency.

II. Scope

a) Includes management of the Incident Management Team (IMT) to include the IMT activation process.

b) Includes management of the Incident Executive Leadership Team (IELT) to include the IELT activation process.

c) Includes management of the Cornell Emergency Operations Centers.

d) Includes the development and maintenance of University incident action plans, intelligence briefings and documents, and other related incident response documentation.

e) May be activated by the Incident Commander to respond to incidents that are beyond the capabilities of the initial emergency response actions.

f) May be activated to respond to incidents that overwhelm normal Incident Command response actions.

III. Situation

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i) Cornell University may periodically experience emergency and disaster situations that will require response by University resources and outside agencies and the restoration of essential services. Potential emergencies and disasters include both natural and human-caused incidents.

ii) See Cornell’s Risk Assessment for a description of potential emergencies.

IV. Assumptions

a) Initial emergency response capabilities may be inadequate to manage the incident

b) University resources will be quickly overwhelmed.

c) Communication systems may fail during a major incident.

d) Backup systems will be available but may take time to activate. e) Shortfalls can be expected in both support personnel and equipment. f) State and federal assistance may not be immediately available.

a) General

i) The University Emergency Operations Plan provides overall guidance for emergency planning.

ii) ESF Annexes define roles and responsibilities, planned concept of operation, and internal and external capabilities and resources. b) Organization

(1) This includes the development of NIMS compliant Incident Action Plans. ii) Incident or Unified Command will be used by responding departments. iii) When requested, ESF personnel will report to the Incident Command Post

or EOC, or will participate as members of Incident Management Team. c) Notification

i) Campus incidents involving requests for ESF-5 assistance are to be reported to the Cornell University Police Department (CUPD) Dispatch Center by calling 911 from a campus phone or 607-255-1111 from an off campus phone.

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ii) The CUPD Dispatch Center will notify the on-duty EH&S Emergency Services Team personnel of the incident or request for assistance.

iii) As needed, EH&S personnel will notify the Fire Protection and Emergency Services Manager or EHS Emergency Manager directly or request the CUPD Dispatch Center to activate EH&S FPES Hot Pager via the Blackboard Connect messaging tool.

iv) Requests for additional resources shall occur under the authority of the Incident/Unified Command

e) Actions

i) Preparedness

(1) EH&S shall develop and maintain response plans and procedures, a cadre of trained personnel, equipment and supplies to support incident management activities including: incident action planning, incident surveillance, intelligence gathering, incident status reports informational briefings, and other incident documentation.

(2) Cornell Police shall maintain the primary Emergency Operations Center at Barton Hall, that is capable of being set up for use at any time.

(3) EH&S shall maintain an alternate Emergency Operations Center at the Environmental Health and Safety Building, 201 Palm Road, that is capable of being set up for use at any time.

(4) EH&S shall develop and maintain a list of campus, community, and vendor resources that could be requested to assist with incident management during an emergency.

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(5) Maintain a list of personnel (at least one primary and one back-up) that can be called to the EOC to manage emergency management support functions.

ii) Response

(1) When directed, assemble an Incident Management Team and/or Incident Executive Leadership Team.

(2) When directed, obtain, prioritize and allocate available resources to ensure that the Emergency Operations Center is quickly opened. (3) When requested, provide personnel to respond to the incident

command post or emergency operations center to provide emergency management support and/or management of EOC operations.

(4) Support incident operations through the coordination and provision of incident management activities including: incident action planning, incident surveillance, intelligence gathering, incident status reports informational briefings, and other incident documentation.

(5) In conjunction with the Incident Commander, coordinate emergency information for public release through ESF # 17 Communications. iii) Recovery

(1) Assist Incident Commander and/or Incident Management Team as needed.

(2) Coordinate assistance as needed by the Incident Commander, Incident Management Team, and/or Incident Executive Leadership Team. (3) Ensure that ESF-5 personnel, departments or agencies maintain

appropriate records of costs incurred during the event.

a) Primary Department: Cornell Environmental Health and Safety (EH&S)

i) Serve as the lead agency for ESF-5 supporting the response and recovery operations after ESF activation.

ii) Develop, maintain, and update incident specific plans and procedures during an emergency.

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