Please read through our frequently asked questions carefully for important
information and helpful tips about our new online registration process, such as:
• Items needed for online registration
• Computer/Internet access & online registration assistance
• Required information/verifying documents
• How to upload required documents
• Creating an online registration account
• Registering multiple children online
• Requirements for online Kindergarten registration
• Correcting mistakes
• How to get technical assistance
• More…
If your question is not addressed in the list below, please contact our
Student Services Department at (901) 416-‐6007 or [email protected].
What do I need to complete the online registration process?
• A desktop computer, laptop computer, tablet or smartphone with Internet access • A scanner (or scanner app) to scan and upload your required documents
• An infosnap registration snapcode (for returning students only)
What if I do not have the above items or need assistance registering online?
The following District offices will be open M-‐F from 8 a.m. to 4:30 p.m. beginning July 13.
• Board of Education | 160 S. Hollywood St. | Memphis | 38112 • SCS Welcome Center | 2687 Avery Avenue | Memphis | 38112 • Technology Training Center | 3772 Jackson Ave. | Memphis | 38108 • Grays Creek | 2800 Grays Creek | Arlington | 38002
• NE Regional Office | 920 Highland St. | Memphis | 38127 *English Language Support Available Here*
Schools will be open during the following hours for online registration support beginning July 20.
• July 20-‐24: Monday – Thursday, 9 a.m. – 1 p.m. & Friday, 10 a.m. – Noon • July 27: Monday, 9 a.m. – 1 p.m. & 4 – 7 p.m.
• July 28-‐31: Tuesday – Thursday, 9 a.m. – 1 p.m. & Friday, 10 a.m. – Noon • August 4: 8 a.m. – 3 p.m. & 4 p.m. – 7 p.m.
Several community partners will also be providing computers and Internet access for online registration. You
2015-‐16 ONLINE REGISTRATION
What information is needed to complete the online registration process?
To save time and prevent any mistakes while during your online registration, please make sure you have all of your required information at hand before you begin the process.
• Residency information; For a complete list of residence requirements and acceptable forms of proof, go to
www.scsk12.org and click the “Student Registration” link from the menu.
• Student-‐specific information, such as the child’s unique medical information
• Documents that must be scanned/uploaded/verified at the school for registration, such as immunization records, birth certificate, etc. For a complete list of immunization requirements, go to www.scsk12.org and click the “Student Registration” link from the menu.
• Any additional documents that may need to be submitted (transcripts, report cards, summer school records, transfer verification, shared residency information, etc.)
Which documents have to be verified at the school for registration?
All students must have residency documents uploaded to their application for it to be considered complete. Parents can upload documents directly to their online application using a scanner or scanning app from a smartphone or tablet. Scanners will also be available at all schools and designated District offices.
Returning students with no address changes can scan/upload their documents and are NOT required to verify them at the school.
Any returning students who have address changes MUST provide two (2) acceptable proofs of residence to their school prior to being approved for registration.
New students, including ALL Kindergartners, must bring residency documents to the school, along with all other required documentation.
PLEASE NOTE:
• All residency documents will be verified by school staff. If there are questions about any document, the Principal reserves the right to require additional documents as needed.
• Shared Residency documents MUST be submitted and verified at the school.
• All Parents will be able to scan/upload up to 3 additional relevant documents for review.
What is a snapcode?
The snapcode is a key code specific to an individual child allowing a parent to register for the upcoming school year. Each snapcode is unique for each child. Only returning students will receive a snapcode.
Should I create an infosnap account?
If you have never completed online registration through infosnap, you will have to create a new account. The account will allow you to securely save your information and access it later if necessary. Your email address can be utilized to create the account.
Do I need more than one infosnap account if I have more than one child?
No. If you are registering more than one child, you can utilize the same account, but you will have to enter each child’s unique snapcode. If the additional child is new to the District, he/she WILL NOT have a snapcode and must be registered as a new student.
What if I have more than one child in the District?
Each child will have to be registered through the online process. A parent can complete the process for a second child in one sitting without traveling throughout the District. After completing registration for one child, a parent can simply click a link to begin registration for a second child. After entering the snapcode for the second child, some family information will automatically carry over to the second child’s registration, saving the parent time. If the second child is new to the District, he/she WILL NOT have a snapcode and must be registered as a new student.
How do I know if I am enrolling a new or returning student?
If your child ended the 2014-‐15 school year at a regular SCS school (non-‐charter) or a regular Pre-‐K 4-‐year-‐old program (non-‐SPED or non-‐3-‐year-‐old program) and received a snapcode, he/she is considered a returning student. All other students should be registered as new students.
What if I have a child entering Kindergarten?
Only NEW Kindergarten students should register as New Students. If students entering Kindergarten attended a Pre-‐K 4-‐year-‐old program in an SCS school, they will be considered returning students and will receive a snapcode. Parents must still visit the school of their Kindergarten child to present all required documents for new students. For a list of required documents, go to www.scsk12.org and click the “Student Registration” link from the menu.
How will I know which school my child is assigned to if they are entering Kindergarten or are
new to the District or new to a school?
Our school zone locator will be available beginning July 22. You can access it here.
If I need English language assistance, how can I get help completing out my online
registration?
English language support will provided M-‐F, 8 a.m. – 4:30 p.m., at our NE Regional Office beginning July 13. The NE Regional Office is located at 920 North Highland St., Memphis, TN, 38127. You can call (901) 416-‐1750 for more information about ESL services or contact our Student Services Department for additional help at (901) 416-‐6007.
Do I have to answer all questions in the online registration application?
Questions marked with a red asterisk (*) require a response, and the process is not complete until those questions are answered.
What if I make a mistake?
If you would like to make a change during the online registration process, click on the underlined field on the review page, or click “< Prev>” to return to a previous page. If you need to make changes after you submit the application, you will have to visit your child’s school to do so.
What if some of the pre-‐populated information was wrong when I logged into my online
registration?
If the information pre-‐populated in the online application is incorrect, either due to an accidental data entry error or because information on your child’s original enrollment was incorrect, please submit legal
documentation to the child’s assigned school for verification and correction. We can make corrections in our student information system for misspelled names, incorrect birthdays, wrong social security numbers, incorrect addresses, misspelled parent names, custody alerts, legal name changes, etc., but we must have legal documentation from a parent/legal guardian before we can make changes to the child’s official school record.
What if my child is on a long-‐term suspension/expulsion? How should I proceed?
As long as your child completed the 2014-‐15 school year with Shelby County Schools and received a snapcode, you will still be able to complete online registration. If your child is expelled, but is new to Shelby County Schools, please call Student Services for registration assistance at (901) 416-‐6007. For school assignment, call our Alternative Schools office at (901) 416-‐2200.
How long will it take to complete online registration?
If there are no special circumstances, it should take no more than 15 minutes to complete online registration for each child.
If none of my child’s information changed, do I still need to do the online registration
process?
Yes. Yearly registration is required for all students. This year, ALL registration will be completed ONLINE.
Are there any other forms I have to fill out at the school? What about homeroom
assignments and schedules?
There are NO additional paper-‐based forms needed to complete the registration process; however, there may be additional school specific information, such as homeroom assignments, schedules, PTA membership, before/after care sign-‐up, transportation information, and information about sports teams, clubs, etc., that you may want to inquire about at the school site. You should NOT be asked to fill out any additional
registration paperwork/packets beyond the online application. If you are asked to do so, please notify Student Services by calling (901) 416-‐6007.
I'm having trouble using the online registration system. Who should I contact for help?
It depends on the type of assistance needed:
• If your child is a returning student and you did not receive a snapcode, you may contact your child’s assigned school, or you may contact Student Services at (901) 416-‐6007 or [email protected].
• If you are having difficulty getting online (Internet access), website access, difficulty understanding the application, answering questions, you need computer access or you do not understand how to use the registration portal, you may contact your child’s school for assistance or you may contact Student Services at (901) 416-‐6007 or [email protected].
• If you are having issues with the infosnap program, such as if you have forgotten the unique username and password you created for online registration or if the username and/or password is not working, you must contact infosnap for assistance: 866-‐752-‐6850 (8 a.m. – 5 p.m.) or [email protected].
I have completed the online registration process. Now what is next?
Once all information has been entered for the student with an electronic signature, click “Submit.” A preview page will appear to review information entered for each page letting the parent know if any required fields are missing. If you are a returning student and address information has not changed from the previous year, the process is complete. If you are a returning student and address information has changed, the parent MUST visit the school to present new residency documents. All students new to the district MUST visit the school to present ALL residency and registration documents for verification.