Intelligent Doers,
Comdain Infrastructure delivers
Established in 1962, Comdain Infrastructure is a dynamic organisation with an enviable reputation for being a leading infrastructure construction and maintenance services business specialising in the gas, irrigation and water sectors.At Comdain Infrastructure, we take pride in doing things well. We believe best practice construction delivers value on multiple levels that include delivering projects safely, on time, to the required quality, on budget and with excellent environmental, customer and community stakeholder outcomes. We are committed to this practice through a continuous focus on learning from each project and a business model that is founded on having skilled, empowered people
supported by well-developed and proven systems and processes.
We take a collaborative approach with our clients and partners that is founded on trust, professional respect and fairness to ensure our projects deliver value. We are proactive, transparent and engage with stakeholders to build a shared vision for exceptional project delivery.
A large proportion of our growth is founded on repeat business. We strive to exceed the expectations of our clients. Our end- to-end project life-cycle capacity, hands- on approach and large field workforce capabilities provide us with the platform to deliver this vision.
Our expertise
Comdain Infrastructure’s expertise is the delivery and management of infrastructure construction and maintenance services. We are deliberately focused on having end-to-end capability in our areas of expertise. Our capability is demonstrated by our track record of achievement and it is underpinned by our commitment to excellence in safety, quality and sustainability. Robust management systems and processes exist to support our experienced people who take full responsibility for their actions and pride in a job well done.
We have successfully delivered projects in urban and rural regions, environmentally sensitive areas, and areas of cultural and heritage significance. In all projects, Comdain Infrastructure actively seeks to build local community engagement and transfer skills while building first-class infrastructure.
Our core capabilities
• Program and project management
• Operations, maintenance and emergency response
• Construction delivery
• Planning scheduling and delivery of operational and maintenance activities
• Risk management and mitigation
• Procurement management
• Various contracting models including Early Contractor Involvement (ECI), Design & Construct, alliance and construct only
• Complex community, key stakeholder and authority management and liaison
Our objectives
1 To achieve excellence in programme and project delivery
2 To retain our key customers, contracts and exceed expectations on all fronts
3 To sustainably grow our business
4 To have first-class support systems, people and processes
Our values
Our values are our internal compass. A statement of behaviours we individually and collectively live everyday on behalf of Comdain Infrastructure. Living these behaviours drives us to deliver on our vision, mission and objectives.
Our vision
To be the leading infrastructure construction and maintenance services company in the Australian gas, irrigation and water markets.
Our mission
1 To provide, above all else, an environment of superior safety
2 To provide excellent customer service and retain our existing customer contracts
3 To strategically grow the business by diversifying the services that we offer and by progressively expanding our operations
Enduring
The health and safety of our staff is paramount in everything we do. We see the big picture and understand our roles and responsibilities in creating a brighter future for everyone. Engaging, retaining and rewarding talented staff is critical. We strive to ensure that our footprint is one that truly enhances our sense of prosperity today and tomorrow.
• Safety conscious
• Creating a sustainable future
• Proud, rich heritage
• Long-term focus
• Dependable
• Balanced
• Future orientated
Hands-on
We know how to do the job because we do the job. Our talents, smarts and perspiration touch every job we do.
• Significant self-perform capability
• End-to-end delivery understanding
• Accountable
• Execute brilliantly
• Ability to mobilise resources
• Bias for solutions
True partners
Combining best of breed specialists’ skills in a trusting and equitable manner is a potent business practice on which we thrive.
• Relationship orientated
• Client centric
• Respect
• Collaborative
• Community-minded
• Equitable and reassuring
• True to our word
Dynamic
Our culture inspires enthusiasm. Our people have a positive energy that is contagious and uplifting. Our can-do attitude sets us apart.
• Passionate • Energetic • Ambitious • Resourceful • Self-belief • Celebrate
Renown specialist
Our people bring a depth of knowledge and know-how to every project we undertake. We choose to be selective in the roles that we play so that we may excel in everything we do.
• Narrow and deep focus
• Clarity of purpose
• Expert
• Excellence
• Discipline
Professional drive
We pride ourselves on our professionalism and our ability to keep lifting the bar on what is possible. We strive for continual learning and the development of our professional capability. Staff development is pivotal to our success.
• Innovative
• Exacting standards
• Continuous improvement
• The benchmark
• Excellent quality assurance processes
Gas
Comdain Infrastructure has a strong
presence in the gas sector across Australia’s eastern states, delivering over $200 million of gas infrastructure for both private and government sectors over the last five years. Comdain have been maintaining and installing gas networks assets in Victoria for almost 50 years.
In Victoria, we have retained the management, maintenance, installation, renewals and replacement of APA Group’s gas distribution systems for more than 14 years. In Queensland we have provided similar services to APA Group’s for over six years.
Comdain Infrastructure’s gas capabilities include urban transmission and networks construction, fabrication and installation of compressor stations, regulator structures and city gates, and operation and
maintenance services. Comdain offers:
• Gas infrastructure construction including gas transmission and distribution pipeline
• Fabrication and installation of city gates and compressor stations
• Gas main renewals and insertions
• New network mains and services
• Operation and maintenance of gas networks
• Civil, mechanical and electrical works
• Automation control
• Cathodic protection
• Bulk meter renewal
• Mains replacement programs
• Front End Engineering and Design (FEED) studies
• 24 hour, 7 days a week Emergency Response
Recent projects
Gas Insertions Contract
Replacement of 40km of low pressure gas mains through insertion of 63mm PE pipe and upgrade of network at the higher-pressure range from 315kPa to 578kPa in the Melbourne suburbs of Viewbank and Heidelberg.
APA Group, Victoria
Bairnsdale City Gate
Construction and commissioning of regulator kiosk, water-bath heaters and all associated transmission pipework.
APA Networks, Victoria
Docklands Tram Line Relocation
Recoating and protection of 450mm TP inner ring main for relocation of Yarra Tram lines.
APA Networks, Victoria
Services, Maintenance & Supply : APA Group metropolitan gas distribution assets
The ongoing construction, maintenance, repair and operation of APA Group’s
metropolitan gas distribution assets. One job as part of this contract was the replacement of a damaged cast-iron gas main with a steel main at the intersection of Flinders and King Streets in Melbourne’s CBD.
APA Group, Victoria
New Works Contract
Construction and installation of new service connections for domestic, industrial and commercial sites and the installation of new gas mains, in the Melbourne suburb of Epping.
APA Group, Victoria
Pakenham Duplication
Construction of 150mm TP gas einforcement main.
APA Gasnet, Victoria
Wollert to Euroa Maximum Allowable Operational Pressure (MAOP) Upgrade
Construction works to increase the MAOP from Wollert to Euroa City Gate from 7.4 MPa to 8.8MPa to increase transportation capacity of gas from Victoria to New South Wales.
We have one of the largest gas trained
workforces in Australia with both
national competency accreditations and
Irrigation
Comdain Infrastructure is one of the largest irrigation infrastructure constructors in Australia with a strong capability in irrigation modernisation, constructing sustainable irrigation networks.
We deliver major, integrated infrastructure projects that transform farming and irrigation dependent regions by improving levels of service and saving water.
Through our work on high-profile, award winning projects, Comdain Infrastructure has developed an enviable reputation in the irrigation sector. This reputation has been built on our ability to drive value through innovation and the capacity to rapidly mobilise experienced project management teams and construction crews to major projects.
Our irrigation sector capabilities include:
• Irrigation infrastructure construction including meters, gates, channel lining, major weir structures, gravity pipelines and pressurised pipelines
• Civil, mechanical and electrical works
• Automation control
• Winter shut-down projects
• Developing and delivering on-farm irrigation solutions
Recent projects
HDPE Channel Lining Installation Program
Comdain Infrastructure has performed irrigation channel upgrading and synthetic channel lining across the Goulburn Valley for four consecutive years.
Northern Victorian Irrigation Renewal Program (NVIRP), Victoria
Meter Installation Program
Construction and installation of 1400 meters across Murray Valley, Pyramid Hill, Central Goulburn and Torrumbarry, covering 4,000km2 with the support of project engineers, supervisors and 19 crews.
Northern Victorian Irrigation Renewal Program (NVIRP), Victoria
FutureFlow Irrigation Modernisation Alliance
Comdain Infrastructure was the delivery alliance partner in the delivery of 1500 flume gates, 3800 new and replacement metres, 27km HDPE channel lining and 27km of low pressure pipeline over a two year period.
Goulburn-Murray Water, Victoria
Denil Fishway at Mildura Weir
Construction of reinforced concrete structural piers and installation of denil ramp fish ladder. Works included installation of coffer dams which allowed the weir to remain online.
Goulburn-Murray Water, Victoria
Comdain has installed and
commissioned more automated
meters and regulators than any
other company in Australia.
Water
Comdain Infrastructure’s expertise in the delivery and construction of water and wastewater infrastructure is the foundation of its business.
We have an extensive and proven track record in specialised water and wastewater regional construction in urban and rural environments. Our knowledgeable and experienced in-house workforce is supplemented by specialist sub-contractors with whom we work regularly. These sub-contractors work with us to optimise project resources for rapid mobilisation and execution. Our ability to manage multiple teams ensures that we are always resourced to deliver complex or large scale works.
Our water sector capabilities include:
• Water infrastructure construction:
- Pressure and gravity pipelines
- Pump stations
- Treatment plants
• Civil, mechanical and electrical works
• Automation control
• Network maintenance
• Emergency response
Comdain’s capability as a constructor of water networks, treatment, re-use and sewerage infrastructure draws on our multi-disciplinary skills portfolio that includes civil, structural, mechanical and electrical engineering. These skills are enhanced by management systems and processes that ensure delivery of a comprehensive solution for our clients.
Recent projects
Clifton Springs Sewer Pump Station 1 and 2 Emergency Storage
Construction of 0.8 ML emergency storage comprising four parallel DN2250 pipes and a 0.5 ML emergency storage comprising five parallel DN2250 pipes. Further works involve installation of an emergency generator and control cubicle.
Barwon Water Alliance, Victoria
Gisborne Recycled Water Treatment Plant Upgrade: Stage 1B
Upgrade of plant inlet, sludge lagoons and drying pans and conversion of a lagoon to a stormwater overflow storage pond. Works included civil works, supply and installation of mechanical equipment, all electrical, instrumentation and control.
Western Water, Victoria
Kilmore Water Treatment Plant project
Supply, installation and commissioning of washwater and sludge handling equipment
Goulburn Valley Water, Victoria
M9 Main Renewal, Edgars Creek Crossing (Stage 5)
Removal and installation of a 1200mm diameter water main pipeline across Edgars Creek.
Water Resource Alliance, Victoria
North Lakes Sewer Rising Main 2
Construction of 1.2km of dual DN500 DICL sewer rising main laid to a mean invert level of 2m below surface level in residential and wildlife reserve areas under council and main road assets.
Stockland Developments for Unitywater, Queensland
24 Hour Emergency Response & Maintenance
Provide 24 hour emergency response for the Southern Regional Pipeline, ongoing scheduled maintenance and capital works.
Linkwater, Queensland
Point Cook Pump Station, Rising Main and Gravity Sewer
Supply and installation of pump station and 1.2 km of DN400 PE rising main along Point Cook and Sneydes Roads, Point Cook.
City West Water, Victoria
Meredith Water Supply Improvements
Construction of a 6km DN200 water main from Meredith to Lethbridge in Victoria.
“When we start talking
about the small details,
it is indicative of a job well done.”
Comdain Infrastructure culture
Comdain Infrastructure does more than simply provide construction capability, resources and streamlined procurement – we focus on providing innovative solutions through our highly skilled and experienced construction workforce.The hallmark of our approach is the way in which we combine the expertise of our engineers, programme and project managers with the hands-on knowledge and capability of our field staff. In addition, we strive to maintain a positive culture to continually improve the way we operate.
Our culture creates an environment that stretches supports and develops staff to realise their potential and ambitions and also exceed our clients’ expectations.
What’s the best thing about working at Comdain Infrastructure? In a recent Employee Survey we asked our employees this question and the resounding response was “the people” (Comdain Infrastructure Employee Survey 2010).
Over 90 per cent of our employees indicated that they enjoy working at Comdain
Infrastructure. (source: Employee Survey October 2010). As an organisation, we are very proud of these statements.
All our people are accountable and take pride in their work. They see themselves as part of a larger, collective vision, where our culture and the support we provide through regular training, results in a proactive and productive team of committed experts.
“It’s the genuine, open, honest, can-do and
professional culture of the Company and its
people that makes it a great place to work.”
Integrated
management systems
Comdain Infrastructure’s capability as a constructor of water networks, treatment, re-use, sewerage infrastructure and gas networks and infrastructure draws on our multi-disciplinary skills portfolio that includes civil, structural, mechanical and electrical engineering. These skills are enhanced by excellent management systems and processes that ensure delivery of a comprehensive solution for our clients.
Our integrated management systems of well-developed and proven quality systems and processes are an integral part of ensuring consistent quality, safe working standards and due care for the community and the environment. Together they ensure all stages of our projects deliver certainty of outcomes.
Comdain Infrastructure has tri-certification in quality, occupational health and safety and environmental management systems:
• Quality Management that comply with the requirements of ISO 9001:2008
• Occupational Health and Safety that complies with the requirements of AS/NZS 4801:2001 and is accredited to the Federal Safety Commission’s Australian Building and Construction OHS Accreditation Scheme
• Environmental Management that complies with the requirements of ISO14001:2004
Renown Specialist Hand s On Pr of es sio na l D ri ve Dyn am ic Tru e P art ne rs Endu ring Comdain Integrated Management System AS/N ZS 48 01:20 01 Healt h & Saf ety AS/N ZS IS O 1400 1 Env ironme nt Civil Con trac tors Federa tion iSO 90 01 Quality Industry Community Bu sin ess Clien t
Company of choice
To asset owners and operators in the gas, irrigation and water sectors Comdain Infrastructure, aims to deliver the following benefits:
• Peace of mind that projects will be delivered well and meet all objectives
• A sense of fairness and shared equity in all outcomes
• Outcomes that are sustainable
• Tailored operations to minimise environmental impact
Comdain Infrastructure delivers these benefits because we:
• Are specialists in our areas of operation with end-to-end capability
• Create an environment that stretches, supports and develops staff to realise their potential
• Have a track record of achievement and an approach that dictates that the job will be completed safely and to a high quality standard
• Are primarily self-performing: we have our own teams in the field, taking full responsibility
• Have a mindset for offering value for money solutions. We understand the dynamics of value creation and deliver and maintain assets that optimise the effectiveness of their life-cycle
• Embrace a partnership approach to business that is founded on trust, professional respect and fairness. We proactively engage stakeholders and have a natural preference for being collaborative and non-adversarial in our dealings
• Have an operating model that is founded on well-developed and proven quality, safety and environmental management systems and processes
• Actively seek to build local community engagement and transfer skills while building first-class infrastructure
• Have a formalised sustainability framework built into our operating model
Comdain Infrastructure and its talented engineering team has been the recipient of several engineering awards.
FutureFlow Alliance
International Water Association (IWA) 2010 Asia Pacific Award for Project Innovation (Operations/Management Category) Engineers Australia, Victorian Engineering Excellence Award 2009 for Infrastructure (projects over $20 million)
2010 Australian Water Association (AWA) Infrastructure Project Innovation Award
Young Professional of the Year
Alesha Printz, Comdain Infrastructure Project Engineer, Engineers Australia, 2009 Victorian Young Professional of the Year Award
“Given the nature of gas distribution, very high
levels of safety and customer service are
paramount considerations to our business and
Comdain have consistently maintained very
strong levels of performance on both measures.”
Centres of Excellence HSEQ Project Delivery Cost Estimation
The Comdain Way
Systems Processes
People
Innovation
Knowledge sharing and continuous learning are the foundations of our approach to innovation. Our internal management program, The Comdain Way, formalises the ongoing improvement to our first-class systems and processes that drive the way we do business.
The focus of our systems is consistent with what our customers tell us is important to them too: safety of all people, environmental and biodiversity protection, customer and community care and innovation that delivers value and quality.
We work on the principle that all our activities should add value. Solutions are presented with practicality in mind and innovation at the front end. We build on existing knowledge and test new ideas through exercises like pilot projects to explore all options available. This proven methodology enables Comdain Infrastructure to consistently deliver value for money, innovation and customer focused outcomes.
Our Centres of Excellence are forums that bring professionals together from across our business to facilitate, encourage and foster excellence in the areas of HSEQ, project delivery and estimation.
Our customer feedback consistently rates our project managers, supervisors and crews extremely highly for professionalism, capability and attitude to safety, customers and the community.
We believe the largest benefits from innovation
are derived in the planning phase of a project
– and this is what we do.
Sustainability
Comdain Infrastructure has a long history of working in partnership with clients and stakeholders to deliver reliable, safe and high quality infrastructure construction and maintenance services. We have always taken a long-term view of our relationships with both our clients and our people. We recognise they underpin the long-term success of our business.
In late 2009, we embarked on a process to formally articulate and adopt the principles that underpin this approach and challenge ourselves to continuously improve the overall sustainability of the business to complement and support our operating and growth strategy.
Comdain Infrastructure’s Sustainability Policy outlines the company’s vision, objectives and actions for achieving our aspiration to be a successful, responsible and sustainable business.
Accountability for implementing this policy lies with our leadership team who ensure our sustainability responsibilities are incorporated into our business planning and operations with clear and measurable actions.
Sustainability aspirations
We aim to be:• An Employer of Choice, who recognises and values our people and provides a safe and stimulating environment in which they can develop and make the most of their skills
• An exemplary corporate citizen who is socially and environmentally responsible and seeks to go beyond a compliance culture in every activity undertaken
• An organisation that is honest, open, fair, respectful and consultative in the way we interact with our community and provides opportunities for our people to make beneficial contributions in the communities in which they live and work
• A business that achieves success through being customer focused, delivering reliable and quality services and continuously seeking innovation
Sustainability measurement
framework
Our aim is to be regarded as a sustainability leader in our industry and we have
incorporated a comprehensive action plan into our business planning and operations. We are committed to measuring ourselves and monitoring our progress.
We have implemented a formal sustainability measurement framework by which we evaluate our progress in embedding sustainability principles throughout our business.
“As engineering professionals we need to
constantly recommit ourselves to delivering
infrastructure for the least community cost.”
Safety leadership
We believe the responsibility for and commitment to safety happens at all levels or the organisation. Our safety culture is leadership-led and everyone in our organisation has safety training.
Safety system
Our safety management system goes beyond simply meeting our contractual requirements. It is an integral part of delivering excellent construction and maintenance services and is certified by BSI (British Standards Institution) as complying with the requirements of AS/NZS 4801:2001. Safety is the fundamental platform on which our business rests. We place importance on professional excellence and best practice in all aspects of our construction and
maintenance services work, most particularly on safety.
Occupational Health & Safety
The safety and well-being of our people is of paramount importance to us. Our culture of zero harm is embedded in our people from the board and executive team to the construction and maintenance teams in the field.Comdain Infrastructure is accredited to the Federal Safety Commission’s Australian Building and Construction OHS Accreditation Scheme which compliments the three year certification of our management systems by BSI Global. Our primary objective is to ensure no injuries to anyone at any time. This extends to sub-contractors, clients and to the community in the areas we work.
Track record
Comdain Infrastructure has an exemplary safety track record. We work hard to ensure that our people have the right knowledge and skills and that we provide the work environment to maintain this. We constantly strive to improve the way we do our work and this includes our approach to safety.
Environment
We take a proactive approach to environmental management on every project. Our early planning identifies and evaluates all environmental issues and sets a vision, goals, targets and actions for each project we undertake.
Our focus is to provide practical and achievable control strategies, manage our work sites to minimise our
environmental impact and leave a legacy of an improved environment.
Comdain Infrastructure strives for continued improvement in the way we interact with and impact on the environment.
Environment Management System
Nationally, we operate an Environmental Management System (EMS) that complies with the requirements of ISO14001:2004. The EMS is part of the overall integrated management system that links all quality, safety and environmental systems.Environment Management Plan
Our Environment Management Plan (EMP), in conjunction with the Project Management Plan (PMP) and Job Safety Environmental Analysis (JSEA), identifies job specific environmental issues and risks.It provides an implementation framework to document, implement, monitor, measure, review, maintain and continually improve the environmental controls that are required to minimise the impact of the project on the environment, to improve the health and function of the environment and to reduce overall environmental impacts of each project.
Quality
Comdain Infrastructure is committed to providing the highest quality services to our customers and stakeholders. We strive for continued improvement in quality with the goal of exceeding our customers’ expectations.
To achieve this we:
• Maintain a comprehensive and up to date quality management system to ISO 9001:2008
• Implement strategies to achieve our quality goals and objectives as set out in our strategic plan
• Proactively engage with our customers to ensure that we completely understand their goals and objectives and their expectations of us
• Make quality work the responsibility of all employees and commit to utilising every available means to do it right the first time
• Apply a quality planning system to ensure effective implementation of every project to meet our quality goals
• Commit to an ongoing training program for employees, actively promoting awareness and involvement in quality improvement programs
• Ensure the effectiveness of our quality management system is monitored by scheduled audits, management reviews and supported by corrective and preventative action
Under the multi-award winning FutureFlow Alliance, Comdain Infrastructure was
responsible for the planning and installation of a 27 kilometre, 500-1200 millimetre HDPE water pipelines to Katandra. The pipelines have capacity to deliver up to 150 mega litres per day to approximately 60 customers previously serviced by irrigation channels.
Replacing channels with pipelines to reduce seepage, leakage and evaporation means there is more land available for farmers.
Community, landholder and key stakeholder coordination and communication delivered fast-track authority approvals and successful project outcomes.
Katandra Pipelines (FutureFlow Modernisation Alliance)
Client: Goulburn-Murray WaterGisborne Recycled Water Treatment Plant: Stage 1B Upgrade Works
Client: Western WaterComdain’s role: Primary contractor
Stage 1B of the upgrade works at Gisborne Recycling Water Treatment Plant comprised modifying the inlet works, upgrading the sludge lagoons and drying pans and converting one sludge lagoon to a stormwater overflow storage pond.
Comdain Infrastructure’s responsibility covered civil works, supply and installation of mechanical equipment, all electrical, instrumentation and control requirements, and testing and commissioning.
One of the biggest challenges in the
successful upgrade of the plant was ensuring the plant remained operational throughout the project and that there was minimal impact on the daily work of the plant operators. Careful forward planning and ongoing communication and collaboration with plant operators were the key to this.
Linkwater 24 Hour Emergency Response & Maintenance
Client: LinkwaterComdain’s role: Contractor
Comdain Infrastructure was engaged by the Queensland Bulk Water trading Authority, Linkwater, to provide emergency response for the Southern Regional Pipeline, on-going schedule maintenance and minor capital works. Comdain Infrastructure provides 24 hour, 7 days per week, year-round emergency response for all manner of maintenance and operational issues. The specified area of response includes 94 kilometres of truck water main travelling via five pump stations and two balance tanks between Camerions Hill, Brisbane and Molendinar, Gold Coast.
Other elements include maintenance of valve pits, lids and ancillary items carried out on a regular maintenance schedule and the installation of manual sampling points including concrete structures and live tapping to mains up to 1200 millimetre diameters.
Wollert – Euroa Maximum Allowable Operational
Pressure (MAOP) Upgrade
Client: APA Gasnet Comdain’s role: Contractor
Comdain Infrastructure began works on APA’s upgrade of the licensed pipeline T74 between the Wollert Compressor Station and the Euroa City Gate in Victoria. This upgrade aimed to increase the maximum allowable operational pressure (MAOP) from 7.4MPa to 8.8MPa and therefore increase the gas transportation capacity into New South Wales.
Comdain Infrastructure was responsible for the supply and installation of the mechanical, electrical and instrumentation works associated with the upgrade. Comdain Infrastructure provided all labour, materials, supervision, consumables, risk assessments and work procedures for the safe and efficient execution of the works.
The main works included the fabrication and installation of all main process gas piping, valves and fittings. Comdain ensured delivery of all pipe work, piping skids, piping supports and all structural steelwork.
Comdain Infrastructure lead all inspection, examination and testing of material and the recording of all welding and testing record.
Head office
6-8 Devon Crt, Epping, Victoria 3076 P: 03 8405 0000 F: 03 9408 8254 [email protected] www.comdaininfrastructure.com.au
Victorian operational centres
6-8 Devon Crt, Epping, Victoria 3076 P: 03 8405 0000 F: 03 9408 8254 1 Wood St, Thomastown, Victoria 3074 P: 03 9463 8360 F: 03 9463 8367 16 McKenzie Rd, Echuca, Victoria 3564 P: 03 5820 5400 F: 03 5480 0742
Queensland operational centre
156 Lavarack Ave, Eagle Farm, Queensland 4009 P: 07 3212 5111 F: 07 3212 5122
New South Wales operational centre
246 Pacific Hwy, Crows Nest, New South Wales 2065 P: 03 8405 0000 F: 03 9408 8254