Stand 08/2015 1
Training Program Worldwide 2016
Process & System Training
August 2015
Stand 08/2015 2
PROCESS & SYSTEM TRAINING
5
IT- Working Process and Standard Software 5
Sales and Order Processing 6
Warranty and Goodwill Settlement 9
Sales and Order Processing 11
P0063F • Passenger Cars, Trucks, Vans, smart, FUSO • Service Operating Processes • IT System
Administration in Aftersales Retail • Go 5
P0024F • Trucks, Vans • Mercedes-Benz Customer Advisory System (MBKS Release 100) • Go 6 P0018F • Trucks, Vans • Mercedes-Benz Customer Advisory System (MBKS Release 100) • New Features •
Run 7
P0037F • Trucks, Vans • Mercedes-Benz Customer Advisory System (MBKS Release 100) • Master Workshop
• Fly 8
P0036F • Passenger Cars, Vans, Trucks • Warranty/Goodwill Processing, Damage Coding • Go 9 P0035F • Passenger Cars, smart, Vans, Trucks • Standard Texts and Flat Rates • Go 10
Stand 08/2015 3
Parts Logistics 12
Werkstattprozesse$6$Workshop Processes 39
P0017Q • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts/Process Specialists 12 P0028F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts/Process Specialists • Initial
Test • Go 14
P0012F • Passenger Cars, Vans, Trucks, smart • Parts Fundamentals • Module 1 • Go 15
P0013F • Passenger Cars, Vans, Trucks, smart • Parts technology • Module 2 • Go 16
P0014F • Passenger Cars, Vans, Trucks, smart • Logistics processes • Module 3 • Go 17
P0015F • Passenger Cars, Vans, Trucks, smart • Materials planning and procurement • Module 4 • Go 18
P0016F • Passenger Cars, Vans, Trucks, smart • Parts Key Figures • Module 5 • Go 19
P0098E • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts/Process Specialists • Final
Test • Go 20
P0111E • Passenger Cars, Vans, Trucks, smart • Parts Operating Processes • Logistics Bus DIMS/SICOS • Go21
P0079F • Passenger Cars, smart, Vans, Trucks • Logistics Bus • Intensification of DIMS/SICOS • Run 22
P0076F • Go 23
P0006Q • Passenger Cars, smart, Vans, Trucks • Qualification Program • Goods Receiving and Issue
Employees 24
P0029F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Incoming and Outgoing Goods Area
Employees • Initial Test • Go 25
P0099E • Passenger Cars, smart, Vans, Trucks • Qualification Program • Goods Receiving and Issue
Employees • Final Test • Go 26
P0007Q • Passenger Cars, smart, Vans, Trucks • Qualification Program • Warehouse Employees 27
P0030F • Passenger Cars, smart, Vans, Trucks • Qualifications Check • Warehouse Employees 28
P0096E • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts Advisor Warehouse • Final Test
• Go 29
P0008Q • Passenger Cars, smart, Vans, Trucks • Qualification Program • Stock Controllers/Purchasers 30
P0031F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts Supervisor Inventory• Initial
Test • Go 32
P0097E • Passenger Cars, smart, Vans, Trucks • Qualification Program • Stock Controllers/Purchasers • Final
Test • Go 33
P0004E • Passenger Cars, Trucks, Vans • Inspection Competence for old Parts • Process Description •
e-Training • Go 34
P0122E • Passenger Cars, Vans, Trucks • Parts Operating Processes • Handling Theft-Relevant Parts • Go 35
P0127E • Passenger Cars, Vans, Trucks • Parts Operating Processes • Escalation for Bottleneck Parts • Go 36
P0113F • Passenger Cars, Vans, Trucks, smart • Parts Operating Processes • WIS/ASRA for Parts Specialists
• Module 2.1 • Go 37
P0080F • Passenger Cars, smart, Vans, Trucks • Logistics Bus • DIMS/SICOS Basic Training • Go 38
P0009F • Passenger Cars, Vans, Trucks, smart • Service Operating Processes • Administrating Fixed Price Packages with SPPS and Mercedes-Benz Truck Maintenance Management for Package Administrators • Go 39
P0009F • Passenger Cars, Vans, Trucks, smart • Service Operating Processes • Administrating Fixed Price Packages with SPPS and Mercedes-Benz Truck Maintenance Management for Package Administrators • Go 40
Stand 08/2015 4
Workshop Processes 41
T0389F • smart • Technology Star Diagnosis • Go 41 P0035F • Passenger Cars, smart, Vans, Trucks • Standard Texts and Flat Rates • Go 42
P0019F • Passenger Cars, Vans, Trucks • WIS/ASRA for Service and Parts • Go 43
P0121F • Passenger Cars • Service Operating Processes • After-Sales Applications in the Reception Process •
Go 44
P0108F • Passenger Cars • Service Operating Processes • Mercedes connect me in the Service Process • Go45
P0100F • Passenger Cars, smart, Vans, Trucks • Service Operating Processes • Electronic Parts Catalog (EPC)
• Go 46
P0025F • Passenger Cars • Networked Service Work with Xentry Diagnostics • Go 47
P0045E • Passenger Cars, Trucks, Vans, smart • The New XENTRY Kit Diagnostic System • Design and
Components • e-Training • Go 48
P0046E • Passenger Cars, Trucks, Vans, smart • XENTRY Portal • Use in the Service Reception Process •
e-Training • Go 49
P0034F • Trucks • XENTRY Diagnostics • (Control Unit View) for "the New, Long-Distance Truck" • Go 50
P0089E • Passenger Cars, smart, Vans, Trucks • Service Operating Processes • XENTRY TIPS Case Processing
• e-Training • Go 51
P0087F • Passenger Cars, smart • Service Operating Processes • XENTRY Portal pro • Use in the Reception
Process • Go 52
P0033F • Passenger Cars, Vans, Trucks, smart • Qualification as process manager throughout Daimler AG's
target process • Workshop and warehouse • Go 53
P0101F • Passenger Cars, smart, Vans, Trucks • Service Operating Processes • Warranty, Goodwill and
Service Contract Processing • Run 54
T0320F • smart • After-Sales System Processes • Go 55
P0124F • Passenger Cars, Vans, Trucks, smart • Workshop Processes • SPPS for Users - Effectively Creating
Fixed Price Offers • Run 56
Stand 08/2015 5
Department
IT- Working Process and Standard Software
Title P0063F • Passenger Cars, Trucks, Vans, smart, FUSO • Service Operating Processes • IT System Administration in Aftersales Retail • Go
Course Number P0063F-AA Target group IT-Specialist Objectives The participant:
> Can understand the functions and purpose of basic network technology components > Can understand data flows in a network
> Can commission aftersales systems from Daimler AG
> Can understand the purpose of various different aftersales applications and systems from Daimler AG, and link and configure them
> Understands the data transfer paths between the different networked systems > Knows the information sources that document data transfer and systems networking > Can present conclusive arguments to clients regarding the advantages of optimized systems networking
> Can independently analyze and evaluate network performance based on key figures > Knows who to contact in the event of problems with the different systems and applications
Contents > Fundamentals of network technology
> Commissioning aftersales systems from Daimler AG
> Integrating and configuring aftersales applications and systems from Daimler AG > Analyzing and resolving IT problems in participants' area of responsibility > Communicating IT problems outside participants' area of responsibility and implementing recommended measures
> Information about access authorizations, networking, hardware and software Training Depth Go Method Theorie 100%
Duration 2,0 days (per 8 hours)
Stand 08/2015 6
Title P0024F • Trucks, Vans • Mercedes-Benz Customer Advisory System (MBKS Release 100) • Go
Course Number P0024F-AA Target group Salesperson Objectives The participant:
> Knows the design and basic functions of MBKS Desktop > Can research vehicles and equipment
> Can properly configure vehicles according to type > Can generate customer offers
Contents > Entry into the MBKS Desktop system after installation > Country/language definition
> Customer data > Salesperson data
> Model designation selection > Basic equipment determination
> Selection/equipment taking the plausibility check into account > Completing equipment package with color/tires
> Price calculation
> Preparing a standard offer > Setting the options > Dimensions/weights
> Print control from MBKS in Word
Training Depth Go Method Theorie 100% Note This training is also available in French by prior arrangement. Duration 2,0 days (per 8 hours)
Stand 08/2015 7
Title P0018F • Trucks, Vans • Mercedes-Benz Customer Advisory System (MBKS Release 100) • New Features • Run
Course Number P0018F-AA Target group Salesperson Objectives The participant:
> Knows the design, basic functions and processes of MBKS Desktop > Can research vehicles and equipment
> Can properly configure vehicles according to type > Can create professional-quality customer offers Contents > Entry into the MBKS Desktop system after installation
> Country/language definition > Customer data
> Salesperson data
> Model designation selection > Basic equipment determination
> Selection/equipment taking the plausibility check into account > Completing equipment package with color/tires
> Price calculation
> Preparing a standard offer > Setting the options
> Dimensions/weights/chassis
> Print control from MBKS Desktop with Word
> Body calculation/calculated distance between rear axle and fifth wheel kingbolt Training Depth Run Method Theorie 100%
Note This training is also available in French by prior arrangement. Duration 1 day (per 8 hours)
Stand 08/2015 8
Title P0037F • Trucks, Vans • Mercedes-Benz Customer Advisory System (MBKS Release 100) • Master Workshop • Fly
Course Number P0037F-AA Target group Salesperson Objectives The participant can:
> Independently transfer an order from MBKS Desktop via VAZ to AFAB > Optimize his/her personal settings
> Independently optimize the content of his/her offer Contents > Topics taken from the needs analysis
> Optimization of work procedures, e.g. order transfer (AFAB)
> Development of solution approaches, e.g. to create individual text elements in Word Mandatory prerequisite P0018F • Trucks, Vans • Mercedes-Benz Customer Advisory System (MBKS Release
100) • New Features • Run
P0024F • Trucks, Vans • Mercedes-Benz Customer Advisory System (MBKS Release 100) • Go
This training/test has to be booked, before you are authorized to book the main training. You´ll find a detailed description about the training, using the training code.
Training Depth Fly Method Theorie 20%, Practice80% Duration 1 day (per 8 hours)
Stand 08/2015 9
Title P0036F • Passenger Cars, Vans, Trucks • Warranty/Goodwill Processing, Damage Cod-ing • Go
Course Number P0036F-AA Target group Warranty Specialist Objectives The participant:
> Knows the objectives, background and service scope for warranty and goodwill > Is able to independently process warranty and goodwill processes in an audit-proof manner via workshop orders and to carry out damage coding
Contents > Warranty and goodwill procedure fundamentals and regulations > Information on the Warranty Procedure Manual and EVA > Structure and logic of the damage codes > Correct damage coding procedure and methodology > Information on the creation of audit-proof warranty and goodwill claims > Discussion of practical cases
> Basic knowledge about mobility packages
Training Depth Go Method Theorie 0%, Practice100% Duration 2,0 days (per 8 hours)
Stand 08/2015 10
Title P0035F • Passenger Cars, smart, Vans, Trucks • Standard Texts and Flat Rates • Go
Course Number P0035F-AA Target group Service Advisor Objectives The participant:
> Can create audit-proof and customer-oriented workshop orders using the Mercedes-Benz standard operation texts and flat rates
> Is familiar with the fundamentals of determining flat rates
Contents > Basic information on operation texts, work units, standard texts and flat rates (structure and determination)
> What are basic times and allowance times and how are these determined?
> Differentiation between basic and technical linked operations and the consequences in the composition of the flat rates
> When are included work texts and when are additional operations used in order writing?
> Creation and processing of practical examples
Training Depth Go Method Theorie 50%, Practice50% Duration 1 day (per 8 hours)
Stand 08/2015 11
Title P0131F • Vans • Sales Operating Processes • Stock vehicle configuration at the press of a button • Go
Course Number P0131F-AA
Target group Salesperson, User IT Systems Objectives The participant:
> Is familiar with the development, constraints and advantages of COAST > Can understand the reasoning behind the configuration recommendations > Can plausibly understand the COAST logic
> Can independently select the configuration, adapt it accordingly and initiate it > Can transfer the recommendation from COAST to the AFAB ordering system and order there
Contents > General overview and explanation of terms via the COAST system > Overview of all support services and information sources for COAST > Overview of the COAST ordering process
> Processing the process and system steps with COAST > Practical exercises
Training Depth Go Method Theorie 100%
Note During this course, you will learn how you can configure your stock vehicles so that you can optimally fulfill customer requests. Optimizing accelerates sales and allows you to increase profitability when selling stock vehicles. The key aspect of the approach is the support offered by the COAST (Customer Orders Analyzed STatistically) system. You will learn how you can easily use COAST and how COAST assists you in configuring an individual stock vehicle as well as configuring the entire stock matrix
Duration 0,5 days (per 8 hours)
Stand 08/2015 12
Title P0017Q • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts/Process Specialists
Course Number P0017Q-AA
Target group Parts/Process Specialist Objectives Participants are familiar with:
> The fundamentals of vehicle identification at Mercedes-Benz > The structure and the basic functions of VeDoc
> The structure and the basic functions of EPC and WIS/ASRA 3
> The relevant processes in the logistics department at the retail operations > The relevant processes between retail and the logistics center
> The fundamentals of materials planning > The fundamental types of costs > The relevant key figures in logistics Contents
The qualification program consists of the following individual training course and begins with the initial test.
Following the initial test you will receive a recommendation on which training course(s) you should book:
> P0028F-AA • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts/Process Specialists • Initial Test • Go
> P0012F-AA • Passenger Cars, Vans, Trucks, smart • Parts Fundamentals • Module 1 • Go
> P0013F-AA • Passenger Cars, Vans, Trucks, smart • Parts technology • Module 2 • Go
> P0014F-AA • Passenger Cars, Vans, Trucks, smart • Logistics processes • Module 3 • Go
> P0015F-AA • Passenger Cars, Vans, Trucks, smart • Materials planning and procurement • Module 4 • Go
> P0016F-AA • Passenger Cars, Vans, Trucks, smart • Parts Key Figures • Module 5 • Go
> P0098E-AA • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts/Process Specialists • Final Test • Go
As soon as all your qualifications have been verified, you will receive your certificate.
Mandatory prerequisite P0028F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts/Process Specialists • Initial Test • Go
This training/test has to be booked, before you are authorized to book the main training. You´ll find a detailed description about the training, using the training code.
Stand 08/2015 13
Training Depth Method Theorie 50%, Practice50% Duration 5,0 days (per 8 hours)
Stand 08/2015 14
Title P0028F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts/Process Specialists • Initial Test • Go
Course Number P0028F-AA
Target group Parts/Process Specialist
Objectives The participant can demonstrate the required qualifications as a Parts Process Specialist (PPS).
Contents Theoretical test in the areas of: > Parts fundamentals
> Parts technology
> Stockkeeping and logistics processes > Materials planning and procurement > Parts key figures
Training Depth Go Method Theorie 100% Duration 4,0 hours (per 60 minutes)
Stand 08/2015 15
Title P0012F • Passenger Cars, Vans, Trucks, smart • Parts Fundamentals • Module 1 • Go
Course Number P0012F-AA
Target group Parts/Process Specialist, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse , Parts Advisor Goods in / Goods out
Objectives The participant is familiar with:
> The products and brands of Daimler AG
> The structure of the Daimler sales and logistics organization
> The role of the PPS as well as the interfaces and communication relationships > The fundamentals of vehicle identification at Mercedes-Benz
Contents > Daimler AG past and present > Daimler AG brands
> Role of After-Sales and customer expectations > Daimler sales and logistics organization > PPS interfaces (internal/external)
> Mercedes-Benz vehicle classes and sales designations > Mercedes-Benz model series and model designations > Mercedes-Benz vehicle identification number (VIN) > Mercedes-Benz object number system
> Data cards
Optional prerequisite The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS).
Training Depth Go Method Theorie 100%
Note Country-specific topics must be defined and agreed on by the MPC/general distributor and Global Training.
The PPS qualification series consists of a total of 5 modules.
Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11 pertaining to Human Resources & Training.
Duration 4,0 hours (per 60 minutes)
Stand 08/2015 16
Title P0013F • Passenger Cars, Vans, Trucks, smart • Parts technology • Module 2 • Go
Course Number P0013F-AA
Target group Parts/Process Specialist, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse , Parts Advisor Goods in / Goods out
Objectives The participant:
> Is familiar with the structure and functions of the ODUS accessories catalog > Is familiar with the structure and functions of the commercial vehicles accessories catalog
> Is familiar with the structure and the basic functions of VeDoc
> Is familiar with various ways of researching basic vehicle data and part numbers in VeDoc
> Is familiar with the structure and the basic functions of WIS/ASRA 3 > Can call up technical documents in WIS net
> Is familiar with the structure and fundamentals of EPC net > Can find MB standard parts in EPC net
Contents > Fundamentals of the Electronic Parts Catalog (EPC/EPC net) > Information on the ODUS accessories catalog (cars)
> Information on the commercial vehicles accessories catalog > Fundamentals of the VeDoc vehicle documentation system > Fundamentals of the WIS/ASRA 3 workshop information system
Optional prerequisite The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS).
Training Depth Go Method Theorie 0%, Practice100%
Note Country-specific topics must be defined and agreed on by the MPC/general distributor and Global Training.
The PPS qualification series consists of a total of 5 modules.
Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11 pertaining to Human Resources & Training.
Duration 2,5 days (per 8 hours)
Stand 08/2015 17
Title P0014F • Passenger Cars, Vans, Trucks, smart • Logistics processes • Module 3 • Go
Course Number P0014F-AA
Target group Parts/Process Specialist, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse
Objectives The participant:
> Is familiar with the relevant processes in the logistics department at the retail operation
> Is familiar with the relevant processes between the retail operation and logistics center
> Is familiar with the order types
> Is familiar with the structure and basic functions of the replacement part, communication and ordering systems
> Is able to check part availability
> Is familiar with how to find information on availability and delivery time Contents Fundamentals on
> Logistics processes in retail operations > Logistics processes up to the logistics center > Storage location management
> Order types
> Replacement part communication and ordering systems
Optional prerequisite The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS).
Training Depth Go Method Theorie 100%
Note Country-specific topics must be defined and agreed on by the MPC/general distributor and Global Training.
The PPS qualification series consists of a total of 5 modules.
Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11 pertaining to Human Resources & Training.
Duration 1 day (per 8 hours)
Stand 08/2015 18
Title P0015F • Passenger Cars, Vans, Trucks, smart • Materials planning and procurement • Module 4 • Go
Course Number P0015F-AA
Target group Parts/Process Specialist, Parts Supervisor Inventory Management & Procurement Objectives Participant is familiar with:
> The order requirements and the aids for materials planning > The order types
> The fundamentals of materials planning
> The structure and basic functions of the materials planning systems > The fundamentals of stocktaking
> The fundamentals of recycling and scrapping Contents Fundamentals on
> Materials planning and materials planning systems > Order types
> Stocktaking
> Recycling and scrapping
Optional prerequisite The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS).
Training Depth Go Method Theorie 75%, Practice25%
Note Country-specific topics must be defined and coordinated by the MPC/general distributor and Global Training.
The PPS qualification series consists of a total of 5 modules.
Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11 pertaining to Human Resources & Training.
Duration 4,0 hours (per 60 minutes)
Stand 08/2015 19
Title P0016F • Passenger Cars, Vans, Trucks, smart • Parts Key Figures • Module 5 • Go
Course Number P0016F-AA
Target group Parts/Process Specialist Objectives The participant is familiar with:
> The fundamentals of types of costs > The relevant key figures in logistics > The fundamentals of assortment analysis > The reports that have to be generated Contents > Fundamentals of the types of costs
> Fundamentals of key figures in logistics > Fundamentals of the assortment analysis > Overview of reports for logistics
Optional prerequisite The participants meet the qualifications given in the role description of the Parts Process Specialist (PPS).
Training Depth Go Method Theorie 75%, Practice25%
Note Country-specific topics must be defined and agreed on by the MPC/general distributor and Global Training.
The PPS qualification series consists of a total of 5 modules.
Successful completion of the PPS qualification series fulfills the requirements of BER Standard No. EA 11.
Duration 4,0 hours (per 60 minutes)
Stand 08/2015 20
Title P0098E • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts/Process Specialists • Final Test • Go
Course Number P0098E-AA
Target group Parts/Process Specialist
Objectives The participant can demonstrate the required qualifications as a Parts Process Specialist (PPS).
Contents > Final test on the following topics: - Parts fundamentals
- Parts technology
- Stockkeeping and logistics processes - Materials planning and procurement - Parts key figures
Training Depth Go Method Theorie 100% Duration 0 hours
Stand 08/2015 21
Title P0111E • Passenger Cars, Vans, Trucks, smart • Parts Operating Processes • Logistics Bus DIMS/SICOS • Go
Course Number P0111E-AA
Target group Parts/Process Specialist, Parts Supervisor Inventory Management & Procurement , Parts Manager
Objectives The participant can:
> Process stock replenishment orders > Process and change order proposals
> Administer operation data and use alternative supply sources > Set part-specific parameters
> Edit DIMS message texts Contents > Execution of order scheduling
> SIOCOS stock information and key figure identification > DIMS message texts
> SICOS return deadlines > Benchmark overview
Training Depth Go Method Theorie 100% Duration 0 hours
Stand 08/2015 22
Title P0079F • Passenger Cars, smart, Vans, Trucks • Logistics Bus • Intensification of DIMS/SICOS • Run
Course Number P0079F-AA
Target group Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts Manager , Parts/Process Specialist
Objectives The participant can:
> Efficiently plan a company-specific inventory strategy using DIMS > Use logistics key figures in SICOS for professional controlling Contents Efficient planning with DIMS
> Stock control > Inventory strategy
> Influencing factors of local systems Dealing with logistics key figures in SICOS > Controlling/benchmarks
> Product range analysis
> Recommended improvement measures Background information on DIMS and SICOS > Parameters
> Calculation of order point and order quantity/determining needs > Tips for working with Logistics Bus
Training Depth Run Method Theorie 100% Duration 1 day (per 8 hours)
Stand 08/2015 23
Title P0076F • Go
Course Number P0076F-AA
Target group Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts Manager , Parts/Process Specialist
Objectives Contents
Training Depth Go Method Theorie 100% Duration 1 day (per 8 hours)
Stand 08/2015 24
Title P0006Q • Passenger Cars, smart, Vans, Trucks • Qualification Program • Goods Receiv-ing and Issue Employees
Course Number P0006Q-AA
Target group Parts Advisor Goods in / Goods out Objectives The participant:
> Is familiar with the Daimler AG products and brands
> Is familiar with the structure of the Daimler sales and logistics organization > Is familiar with the fundamentals of vehicle identification at Mercedes-Benz > Is familiar with the structure and functions of the ODUS accessories catalog > Is familiar with various ways of researching basic vehicle data and part numbers in VeDoc
> Can retrieve technical documents in WIS net > Can identify MB standard parts in EPC net Contents
The qualification program consists of the following individual training course and begins with the initial test.
Following the initial test you will receive a recommendation on which training course(s) you should book:
> P0029F-AA • Passenger Cars, smart, Vans, Trucks • Qualification Program • Incoming and Outgoing Goods Area Employees • Initial Test • Go
> P0012F-AA • Passenger Cars, Vans, Trucks, smart • Parts Fundamentals • Module 1 • Go
> P0013F-AA • Passenger Cars, Vans, Trucks, smart • Parts technology • Module 2 • Go
> P0099E-AA • Passenger Cars, smart, Vans, Trucks • Qualification Program • Goods Receiving and Issue Employees • Final Test • Go
As soon as all your qualifications have been verified, you will receive your certificate.
Mandatory prerequisite P0029F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Incoming and Outgoing Goods Area Employees • Initial Test • Go
This training/test has to be booked, before you are authorized to book the main training. You´ll find a detailed description about the training, using the training code.
Training Depth Method Theorie 100%
Note The training package consists of the following training modules: "P0012F • Module 1 • Parts Fundamentals • Go"
"P0013F • Module 2 • Parts Technology • Go" Duration 3,0 days (per 8 hours)
Stand 08/2015 25
Title P0029F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Incoming and Outgoing Goods Area Employees • Initial Test • Go
Course Number P0029F-AA
Target group Parts Advisor Goods in / Goods out
Objectives The participant can demonstrate the required qualifications as an employee in the incoming/outgoing goods area.
Contents > Qualifications check on the following topics: - Parts fundamentals
- Parts technology
Training Depth Go Method Theorie 100%
Note
Duration 0,5 days (per 8 hours)
Stand 08/2015 26
Title P0099E • Passenger Cars, smart, Vans, Trucks • Qualification Program • Goods Receiv-ing and Issue Employees • Final Test • Go
Course Number P0099E-AA
Target group Parts Advisor Goods in / Goods out
Objectives The participant can demonstrate the required qualifications as a goods receiving and issue employee.
Contents Final test on the following topics: > Parts fundamentals
> Parts technology
Training Depth Go Method Theorie 100%
Note
Duration 0 hours
Stand 08/2015 27
Title P0007Q • Passenger Cars, smart, Vans, Trucks • Qualification Program • Warehouse Employees
Course Number P0007Q-AA
Target group Parts Advisor Warehouse Objectives The participant:
> Is familiar with the Daimler AG products and brands
> Is familiar with the structure of the Daimler sales and logistics organization > Is familiar with the fundamentals of vehicle identification at Mercedes-Benz > Is familiar with the structure and functions of the ODUS accessories catalog > Is familiar with various ways of researching basic vehicle data and part numbers in VeDoc
> Can retrieve technical documents in WIS net > Can identify MB standard parts in EPC net
> Is familiar with the processes in the logistics department at the retail operation and their interfaces to the logistics center
> Is familiar with the structure and basic functions of the replacement part communication and ordering systems
Contents
The qualification program consists of the following individual training course and begins with the initial test.
Following the initial test you will receive a recommendation on which training course(s) you should book:
> P0030F-AA • Passenger Cars, smart, Vans, Trucks • Qualifications Check • Warehouse Employees
> P0012F-AA • Passenger Cars, Vans, Trucks, smart • Parts Fundamentals • Module 1 • Go
> P0013F-AA • Passenger Cars, Vans, Trucks, smart • Parts technology • Module 2 • Go
> P0014F-AA • Passenger Cars, Vans, Trucks, smart • Logistics processes • Module 3 • Go
> P0096E-AA • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts Advisor Warehouse • Final Test • Go
As soon as all your qualifications have been verified, you will receive your certificate.
Training Depth Method Theorie 100%
Duration 4,0 days (per 8 hours)
Stand 08/2015 28
Title P0030F • Passenger Cars, smart, Vans, Trucks • Qualifications Check • Warehouse Employees
Course Number P0030F-AA
Target group Parts Advisor Warehouse
Objectives The participant can demonstrate the required qualifications as a warehouse employee. Contents Qualifications check on the following topics:
> Parts fundamentals > Parts technology
> Stockkeeping and logistics processes
Training Depth Method Theorie 100%
Note Work through the presentation on module 1 or CBT "Vehicle Identification". Duration 0,5 days (per 8 hours)
Stand 08/2015 29
Title P0096E • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts Advisor Warehouse • Final Test • Go
Course Number P0096E-AA
Target group Parts Advisor Warehouse
Objectives The participant can demonstrate the required qualifications as a warehouse employee. Contents Final test on the following topics:
> Parts fundamentals > Parts technology
> Stockkeeping and logistics processes
Training Depth Go Method Theorie 100%
Note Work through the presentation on module 1 or CBT "Vehicle Identification". Duration 0 hours
Stand 08/2015 30
Title P0008Q • Passenger Cars, smart, Vans, Trucks • Qualification Program • Stock Con-trollers/Purchasers
Course Number P0008Q-AA
Target group Parts Supervisor Inventory Management & Procurement, Parts Advisor Warehouse Objectives The participant:
> Is familiar with the Daimler AG products and brands
> Is familiar with the structure of the Daimler sales and logistics organization > Is familiar with the fundamentals of vehicle identification at Mercedes-Benz > Is familiar with the structure and functions of the ODUS accessories catalog > Is familiar with various ways of researching basic vehicle data and part numbers in VeDoc
> Can retrieve technical documents in WIS net > Can identify MB standard parts in EPC net
> Is familiar with the processes in the logistics department at the retail operation and their interfaces to the logistics center
> Is familiar with the structure and basic functions of the replacement part communication and ordering systems
> Is familiar with the order requirements and the aids for materials planning
> Is familiar with the structure and basic functions of the materials planning systems > Is familiar with the fundamentals for stocktaking
Contents
The qualification program consists of the following individual training course and begins with the initial test.
Following the initial test you will receive a recommendation on which training course(s) you should book:
> P0031F-AA • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts Supervisor Inventory• Initial Test • Go
> P0012F-AA • Passenger Cars, Vans, Trucks, smart • Parts Fundamentals • Module 1 • Go
> P0013F-AA • Passenger Cars, Vans, Trucks, smart • Parts technology • Module 2 • Go
> P0014F-AA • Passenger Cars, Vans, Trucks, smart • Logistics processes • Module 3 • Go
> P0015F-AA • Passenger Cars, Vans, Trucks, smart • Materials planning and procurement • Module 4 • Go
> P0097E-AA • Passenger Cars, smart, Vans, Trucks • Qualification Program • Stock Controllers/Purchasers • Final Test • Go
Stand 08/2015 31
Mandatory prerequisite P0031F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts Supervisor Inventory• Initial Test • Go
This training/test has to be booked, before you are authorized to book the main training. You´ll find a detailed description about the training, using the training code.
Training Depth Method Theorie 100%
Duration 5,0 days (per 8 hours)
Stand 08/2015 32
Title P0031F • Passenger Cars, smart, Vans, Trucks • Qualification Program • Parts Supervi-sor Inventory• Initial Test • Go
Course Number P0031F-AA
Target group Parts Supervisor Inventory Management & Procurement
Objectives The participant can demonstrate the required qualifications as a Parts Supervisor Inventory.
Contents > Qualifications check on the following topics: - Parts fundamentals
- Parts technology
- Stockkeeping and logistics processes - Materials planning and procurement
Training Depth Go Method Theorie 100% Duration 0,5 days (per 8 hours)
Stand 08/2015 33
Title P0097E • Passenger Cars, smart, Vans, Trucks • Qualification Program • Stock Control-lers/Purchasers • Final Test • Go
Course Number P0097E-AA
Target group Parts Supervisor Inventory Management & Procurement
Objectives The participant can demonstrate the required qualifications as a stock controller/purchaser.
Contents Final test on the following topics: > Parts fundamentals
> Parts technology
> Stockkeeping and logistics processes > Materials planning and procurement
Training Depth Go Method Theorie 100% Duration 0 hours
Stand 08/2015 34
Title P0004E • Passenger Cars, Trucks, Vans • Inspection Competence for old Parts • Pro-cess Description • e-Training • Go
Course Number P0004E-AA
Target group Parts Advisor Warehouse Objectives The participant can:
> Inspect old parts in terms of their recycling potential > Explain return shipment processes
Contents Inspection of old parts for reconditioning
Training Depth Go Method Theorie 100% Duration 0,8 hours
Stand 08/2015 35
Title P0122E • Passenger Cars, Vans, Trucks • Parts Operating Processes • Handling Theft-Relevant Parts • Go
Course Number P0122E-AA
Target group Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts Manager , Parts/Process Specialist , Parts/Accessories Salesperson
Objectives The participant:
> Can reliably handle the procurement process for theft-relevant parts > Is familiar with procedural instructions for theft-relevant parts Contents > Awareness for the requirements of theft-relevant parts
> Guidelines and procedural instructions for safe handling of theft-relevant parts in the field organization
> Fundamentals of lock numbers and changing lock numbers > Electronic drive authorization system (DAS)
> Theft-relevant part tabs in VeDoc
> Ordering theft-relevant parts and locking parts
Training Depth Go Method Theorie 100%
Note Completion of this course is mandatory for the relevant part manager and theft-relevant parts officer.
Duration 0,5 hours
Stand 08/2015 36
Title P0127E • Passenger Cars, Vans, Trucks • Parts Operating Processes • Escalation for Bottleneck Parts • Go
Course Number P0127E-AA
Target group Customer Contact Consultant After-Sales, User IT Systems Objectives The participant can:
> Classify and explain the logic of the parts availability process
<1 Correctly apply existing scheduling constellations for the query and escalation process
<1 Correctly apply the query and escalation stages on a case-by-case basis. Contents > Parts sales dimension and the business model
> Delivery date query for estimate purposes and scheduling information > Resolving bottlenecks with the escalation process and MBox activE4u Training Depth Go Method Theorie 100%
Duration 0 hours
Stand 08/2015 37
Title P0113F • Passenger Cars, Vans, Trucks, smart • Parts Operating Processes • WIS/ASRA for Parts Specialists • Module 2.1 • Go
Course Number P0113F-AA
Target group Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts Advisor Goods in / Goods out , Parts/Process Specialist , Parts/Accessories
Salesperson Objectives The participant can:
> State the structure, design, symbols and functions of WIS.
> Independently find repair instructions, wiring diagrams and service information. Contents > Structure of WIS
> First steps and system configuration > Documents and structures
> Working with the table of contents > Working with vehicle data
Optional prerequisite CBT T0675E
Training Depth Go Method Theorie 100%
Note This training course contains the goals defined for the Parts and Process Specialist for module 2, consisting of three individual training courses.
Duration 1 day (per 8 hours)
Stand 08/2015 38
Title P0080F • Passenger Cars, smart, Vans, Trucks • Logistics Bus • DIMS/SICOS Basic Training • Go
Course Number P0080F-AA
Target group Parts Advisor Warehouse, Parts Supervisor Inventory Management & Procurement , Parts Manager
Objectives The participant can:
> Process stock replenishment (LAG) orders > Place orders for short-term needs using StarOrder > Process messages
Contents > Basic knowledge of the logistics bus modules DIMS, SICOS and StarOrder > Execution of order scheduling with DIMS
> Processing of messages and stock replenishment (LAG) orders > Stock information and key figure determination with SICOS Training Depth Go Method Theorie 100% Duration 2,0 days (per 8 hours)
Stand 08/2015 39
Title P0009F • Passenger Cars, Vans, Trucks, smart • Service Operating Processes • Admin-istrating Fixed Price Packages with SPPS and Mercedes-Benz Truck Maintenance Man-agement for Package Administrators • Go
Course Number P0009F-AA
Target group Customer Contact Consultant After-Sales, Service Advisor , Parts/Accessories Salesperson
Objectives The participant can:
> Describe the advantages of actively selling fixed price packages > Utilize active selling of fixed price packages
> Perform basic administrative work in SPPS for his/her company
> Use SPPS and Mercedes-Benz Truck Maintenance Management during contact with customers and adapt the systems to the needs of his or her own operation
> Present arguments as to why Mercedes-Benz Truck Maintenance Management gives customers added value
> Perform marketing activities in connection with SPPS
> Describe how SPPS and Mercedes-Benz Truck Maintenance Management can help optimize processes and state what effects they have on operational procedures > Describe the possible interfaces to his Dealer Management System and the potential benefits this can bring
Contents > Advantages of actively selling SPPS packages
> Providing customers with fast, high-quality pricing information on the repair of worn parts and outstanding maintenance work, specifically with regard to "Mercedes connect.me" queries
> Advantages of SPPS in combination with "Mercedes connect.me"
> SPPS and Mercedes-Benz Truck Maintenance Management for process optimization and their effects on operational procedures
> Identifying service scopes and additional work due by entering the service or workshop code in the SPPS service administration
> Using SPPS and Mercedes-Benz Truck Maintenance Management during contact with customers and adapting the systems to the needs of his or her own operation
> Choosing from several offer prices
> Presenting arguments as to why "Mercedes-Benz Truck Maintenance Management" and "Mercedes connect.me" give customers added value
> Describing available calculation options and the resulting marketing activities in connection with SPPS
- Printing out offers from SPPS
- Performing initial basic system upkeep and deciding on further steps Optional prerequisite Participation in training course P0128F
Training Depth Go Method Theorie 100%
Note This course is specifically designed for package administrators at companies that want to start working with SPPS.
Stand 08/2015 40
Title P0009F • Passenger Cars, Vans, Trucks, smart • Service Operating Processes • Admin-istrating Fixed Price Packages with SPPS and Mercedes-Benz Truck Maintenance Man-agement for Package Administrators • Go
Course Number P0009F-AA
Target group Customer Contact Consultant After-Sales, Service Advisor , Parts/Accessories Salesperson
Objectives The participant can:
> Describe the advantages of actively selling fixed price packages > Utilize active selling of fixed price packages
> Perform basic administrative work in SPPS for his/her company
> Use SPPS and Mercedes-Benz Truck Maintenance Management during contact with customers and adapt the systems to the needs of his or her own operation
> Present arguments as to why Mercedes-Benz Truck Maintenance Management gives customers added value
> Perform marketing activities in connection with SPPS
> Describe how SPPS and Mercedes-Benz Truck Maintenance Management can help optimize processes and state what effects they have on operational procedures > Describe the possible interfaces to his Dealer Management System and the potential benefits this can bring
Contents > Advantages of actively selling SPPS packages
> Providing customers with fast, high-quality pricing information on the repair of worn parts and outstanding maintenance work, specifically with regard to "Mercedes connect.me" queries
> Advantages of SPPS in combination with "Mercedes connect.me"
> SPPS and Mercedes-Benz Truck Maintenance Management for process optimization and their effects on operational procedures
> Identifying service scopes and additional work due by entering the service or workshop code in the SPPS service administration
> Using SPPS and Mercedes-Benz Truck Maintenance Management during contact with customers and adapting the systems to the needs of his or her own operation
> Choosing from several offer prices
> Presenting arguments as to why "Mercedes-Benz Truck Maintenance Management" and "Mercedes connect.me" give customers added value
> Describing available calculation options and the resulting marketing activities in connection with SPPS
- Printing out offers from SPPS
- Performing initial basic system upkeep and deciding on further steps Optional prerequisite Participation in training course P0128F
Training Depth Go Method Theorie 100%
Note This course is specifically designed for package administrators at companies that want to start working with SPPS.
Stand 08/2015 41
Title T0389F • smart • Technology Star Diagnosis • Go
Course Number T0389F-AA
Target group Maintenance Technician Objectives The participant can
> Name the components of Star Diagnosis and describe their functions
> Identify a vehicle, perform a quick test and read out and erase the vehicle's fault memory
> Describe what processes are required to operate Star Diagnosis in an authorized smart® service operation
> List the components and applications of HMS990 > Operate HMS990 in conjunction with Star Diagnosis
Contents > Overview of all Star Diagnosis application programs (StarUtilities, DAS, HMS990) > Identify vehicle in DAS, perform a quick test, erase the fault memory
> Processes related to Star Diagnosis, e.g. licenses, activating, updates, integrating SD into the dealer's IT network (WLAN)
> TAN generator, basics of online SCN coding
> Measurement Technology (HMS990) hardware and design, fields of application and use of HMS990
Optional prerequisite Before the start of the seminar, work through the CBT on Star Diagnosis on your own. Training Depth Go Method Theorie 15%, Practice85%
Note The content of this course corresponds to course "T0177F• Passenger Cars • Star Diagnosis • Level I • Go".
Duration 2,0 days (per 8 hours)
Stand 08/2015 42
Title P0035F • Passenger Cars, smart, Vans, Trucks • Standard Texts and Flat Rates • Go
Course Number P0035F-AA Target group Service Advisor Objectives The participant:
> Can create audit-proof and customer-oriented workshop orders using the Mercedes-Benz standard operation texts and flat rates
> Is familiar with the fundamentals of determining flat rates
Contents > Basic information on operation texts, work units, standard texts and flat rates (structure and determination)
> What are basic times and allowance times and how are these determined?
> Differentiation between basic and technical linked operations and the consequences in the composition of the flat rates
> When are included work texts and when are additional operations used in order writing?
> Creation and processing of practical examples
Training Depth Go Method Theorie 50%, Practice50% Duration 1 day (per 8 hours)
Stand 08/2015 43
Title P0019F • Passenger Cars, Vans, Trucks • WIS/ASRA for Service and Parts • Go
Course Number P0019F-AA
Target group Maintenance Technician, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse , Parts Advisor Goods in / Goods out , Parts/Process Specialist , Parts/Accessories Salesperson
Objectives The participant can:
> Use the structure plus the design, symbols and functions of WIS/ASRA net > Independently find documents such as repair instructions, wiring diagrams, service information, etc.
Contents Structure of WIS/ASRA net:
> First steps and system configuration > Documents and structures
> Working with the table of contents > Working with vehicle data
Training Depth Go Method Theorie 100% Duration 1 day (per 8 hours)
Stand 08/2015 44
Title P0121F • Passenger Cars • Service Operating Processes • After-Sales Applications in the Reception Process • Go
Course Number P0121F-AA
Target group Customer Contact Consultant After-Sales, Customer Contact Personnel After-Sales , Service Receptionist , Service Advisor
Objectives The participant can: > Use relevant systems Contents After-Sales applications
> DMS, ASRA, EVA, SPPS, FleetBoard, LOGBUS
Training Depth Go Method Theorie 100% Duration 2,0 days (per 8 hours)
Stand 08/2015 45
Title P0108F • Passenger Cars • Service Operating Processes • Mercedes connect me in the Service Process • Go
Course Number P0108F-AA
Target group Service Advisor, User IT Systems , Customer Contact Consultant After-Sales , Service Receptionist
Objectives The participant can:
> Explain Mercedes connect me > Activate Mercedes me services
> Process messages from XENTRY Portal Service Management Contents > Mercedes me Portal: Operation and process
> MBC PoS: Setting up Mercedes me and Mercedes connect me accounts for the customers
> Mercedes connect me: Preparing and completing an offer in XENTRY Portal Service Management from a query
> Mercedes connect me: Accepting the offer and processing it further in XENTRY Portal Service Management
Mandatory prerequisite P0107E • Passenger Cars • Service Operating Processes • Mercedes connect me • e-Training • Go
This training/test has to be booked, before you are authorized to book the main training. You´ll find a detailed description about the training, using the training code.
Training Depth Go Method Theorie 100%
Note Organize your trip with a connect me-capable vehicle that has codes 05U and 06U installed.
Please bring along the vehicle registration document to the training room. Make sure that you have access to the MBC PoS module, the After-Sales Portal as well as an email account during the training course.
Duration 1 day (per 8 hours)
Stand 08/2015 46
Title P0100F • Passenger Cars, smart, Vans, Trucks • Service Operating Processes • Elec-tronic Parts Catalog (EPC) • Go
Course Number P0100F-AA
Target group Maintenance Technician, Parts Supervisor Inventory Management & Procurement , Parts Advisor Warehouse , System Technician , Service Advisor , Parts/Process Specialist , Workshop Foreman
Objectives The participant:
> Is familiar with the structure and the design, symbols and functions of EPC net > Can independently research part numbers with and without the vehicle ID number > Is familiar with the meaning of the vehicle data
Contents Structure of EPC net:
> Entry and system configuration
> Working with the vehicle ID number and vehicle data card > Working without the vehicle ID number
> Creating, saving and deleting purchasing lists
Training Depth Go Method Theorie 100% Duration 1 day (per 8 hours)
Stand 08/2015 47
Title P0025F • Passenger Cars • Networked Service Work with Xentry Diagnostics • Go
Course Number P0025F-AA Target group User IT Systems Objectives The participant
> Knows what the term Xentry means
> Is familiar with the programs integrated into Xentry
> Is familiar with the various vehicle identification options and is able to use these > Is familiar with the navigation options in Xentry Diagnostics and is able to use these > Is able to carry out a quick test with Xentry Diagnostics and delete the fault memory > Can name the Xentry Diagnostics-capable vehicle model series
> Can name the use of the various views and their advantages > Can carry out simple diagnostic work with Xentry Diagnostics > Can carry out control unit adaptation with Xentry Diagnostics
> Can use the networked systems (Xentry Ident, Xentry TIPS, EPC net, WIS net) with the Xentry functionalities
Contents > Xentry functionalities > Xentry Diagnostics > Xentry TIPS > Xentry Ident > Xentry Flash
> Networked service work with Xentry on the Star Diagnosis system and workplace PC > Tips and tricks
Optional prerequisite > In-depth knowledge of EPC net and WIS/ASRA net
> Skillful use of the Star Diagnosis system on the vehicle (passenger cars) > Access authorization for Xentry TIPS, EPC net, WIS/ASRA net
Training Depth Go Method Theorie 100%
Note Xentry defines the integration of various aftersales systems, thereby enabling the user to apply information faster and in a more targeted manner during his/her daily work. Xentry Diagnostics supersedes the DAS diagnostic system with the launch of vehicle model series 212. As a result of this, the networking of the aftersales systems will take on a new importance.
In addition to the familiar diagnostic options offered by DAS, Xentry Diagnostics offers new methods of diagnosis and control unit adaptation.
On the whole, Xentry Diagnostics optimizes the repair process. Duration 3,0 days (per 8 hours)
Stand 08/2015 48
Title P0045E • Passenger Cars, Trucks, Vans, smart • The New XENTRY Kit Diagnostic Sys-tem • Design and Components • e-Training • Go
Course Number P0045E-AA Target group System Technician Objectives The participants:
> Understand the overall concept and are familiar with the new components > Can operate the devices and tools
> Know how to start up the devices and know the differences between the old and new models
Contents > Presentation of overall concept (remote connection, diagnosis runs on multiplexer) > Details for devices (including peripherals) & operation
> Operation & functions (design, installation/initial startup, operation & logic) Training Depth Go Method Theorie 100%
Duration 0,5 hours
Stand 08/2015 49
Title P0046E • Passenger Cars, Trucks, Vans, smart • XENTRY Portal • Use in the Service Reception Process • e-Training • Go
Course Number P0046E-AA
Target group Customer Contact Personnel After-Sales Objectives The participant:
> Is familiar with the philosophy of the XENTRY Portal
> Understands the value added by the XENTRY Portal in the service reception process > Understands the meaning of the different access methods for the XENTRY Portal Contents > XENTRY Portal
> Integrated processes and systems > System-based service reception process
Training Depth Go Method Theorie 100% Duration 0,5 hours
Stand 08/2015 50
Title P0034F • Trucks • XENTRY Diagnostics • (Control Unit View) for "the New, Long-Distance Truck" • Go
Course Number P0034F-AA Target group User IT Systems
Objectives The participant can work with the control unit view. Contents > New diagnosis procedure
> Control unit view
Training Depth Go Method Theorie 100% Duration 1 day (per 8 hours)
Stand 08/2015 51
Title P0089E • Passenger Cars, smart, Vans, Trucks • Service Operating Processes • XENTRY TIPS Case Processing • e-Training • Go
Course Number P0089E-AA
Target group Diagnosis Technician, Service Manager , System Technician , Service24h Technician , Service Advisor , Workshop Foreman
Objectives Participants are familiar with: > Key steps for identifying vehicles > Required steps for creating a case > Rules for formulating complaint texts > Required steps for case processing Contents Vehicle identification
> Creating cases > Processing cases
Training Depth Go Method Theorie 100%
Note Successful completion of the e-Training is the prerequisite for activating the Xentry TIPS case module system.
Duration 0,5 hours
Stand 08/2015 52
Title P0087F • Passenger Cars, smart • Service Operating Processes • XENTRY Portal pro • Use in the Reception Process • Go
Course Number P0087F-AA
Target group Customer Contact Personnel After-Sales, Service Receptionist , Service Advisor Objectives The participant can:
> Operate XENTRY Portal pro in combination with Dealer Management System (DMS) (taking Autoline as an example...)
> Use vehicle data from the automatic quick test or data from the key in the reception process.
> Record customer issues in a structured and professional manner. > Process data relevant to the workshop process in XENTRY Portal pro Contents > XENTRY Portal pro
> Integrated processes and systems regarding the "business order (DMS)" and "Technical Job (XENTRY Portal)"
> The reception process is optimized by the XENTRY Portal
>1> Prediagnosis in customer contact ("data in key" and "automatic quick test") > Structuring customer issues
> Integrating service measures actively in the reception process
Mandatory prerequisite P0046E • Passenger Cars, Trucks, Vans, smart • XENTRY Portal • Use in the Service Reception Process • e-Training • Go
This training/test has to be booked, before you are authorized to book the main training. You´ll find a detailed description about the training, using the training code.
Training Depth Go Method Theorie 100% Duration 2,0 days (per 8 hours)
Stand 08/2015 53
Title P0033F • Passenger Cars, Vans, Trucks, smart • Qualification as process manager throughout Daimler AG's target process • Workshop and warehouse • Go
Course Number P0033F-AA Target group Manager
Objectives > Qualification as a process manager who is able to optimize operating sequences at a dealership using the WP2010 procedure model and proven process optimization instruments.
> Results for dealerships:
- In-house WP2010 process optimization
- Transforming the "WP2010 consultation project" into a comprehensive line function - Optimum preparation for a WP2010 consultation by a WP2010 coach
- Support in achieving the goals of a WP2010 consultation Contents > Introduction to Workshop Process 2010
> Thinking in terms of processes > Role of the process manager
> Important phases in the consultation project for a "Service with a Star" consultant and the resulting process manager tasks
> Important fields of activities within the workshop process > The procedure model for a process manager
> Analyzing operating sequences
> Identifying potentials in operating sequences
> Developing measures to optimize operating sequences > Dealing with performance indicators in service > Aids for implementing measures
> Info service process documentation > Process optimization tools
Training Depth Go Method Theorie 100%, Practice0% Duration 4,0 days (per 8 hours)
Stand 08/2015 54
Title P0101F • Passenger Cars, smart, Vans, Trucks • Service Operating Processes • War-ranty, Goodwill and Service Contract Processing • Run
Course Number P0101F-AA Target group Warranty Specialist Objectives The participant can:
> professionally process requests for warranty and goodwill. > take the appropriate measures in the event of rejection Contents Information on processing in EVA
> Special considerations for the processing of warranty and goodwill. > Analyzing EVA inspection notes
> Post-processing claims > ESKULAB queries > R20 analysis
Mandatory prerequisite P0036F • Passenger Cars, Vans, Trucks • Warranty/Goodwill Processing, Damage Coding • Go
This training/test has to be booked, before you are authorized to book the main training. You´ll find a detailed description about the training, using the training code.
Training Depth Run Method Theorie 100% Duration 2,0 days (per 8 hours)
Stand 08/2015 55
Title T0320F • smart • After-Sales System Processes • Go
Course Number T0320F-AA
Target group Maintenance Technician Objectives The participant can:
> Define a workshop order in process steps
> Correctly use the application systems to support smart® processing in a workshop order
Contents > Definition, design and breakdown of the service process with the available systems at smart® dealership operations
> Processing a virtual workshop order
> Professional use of the available smart® information systems > smart®-specific handling and use of
- The electronic workshop information system WIS
- ASRA (operation texts, standard texts, flat rates and work units) - The electronic parts catalog EPC
> Overview of the manufacturer's warranty and goodwill guidelines Training Depth Go Method Theorie 30%, Practice70%
Note This seminar is a basic process training course for smart® dealership operations with an overview of the smart After-Sales system environment and its classification in the service process.
Duration 2,0 days (per 8 hours)
Stand 08/2015 56
Title P0124F • Passenger Cars, Vans, Trucks, smart • Workshop Processes • SPPS for Users - Effectively Creating Fixed Price Offers • Run
Course Number P0124F-AA
Target group Service Advisor, Customer Contact Personnel After-Sales , Service Receptionist , Parts/Accessories Salesperson
Objectives The participant can:
> Describe the advantages of actively selling fixed price packages. > Apply SPPS in customer contact situations.
> Provide any support required for marketing activities in connection with SPPS. > Describe how SPPS can help optimize processes and state what effects it has on operational procedures.
> Describe the possible interfaces to his/her Dealer Management System and the potential benefits this can bring.
Contents > Advantages of actively selling fixed price packages for maintenance and the repair of worn parts
> SPPS
- As a basis for offer creation in Mercedes connect me
- As an integral component of "XENTRY Portal Vehicle Information" and "XENTRY Portal Technical Job"
> Tasks of the SPPS package manager - How are package contents put together? - What can be adapted?
Optional prerequisite Basic knowledge of WIS, ASRA, EPC
Training Depth Run Method Theorie 100% Note The training is only meant for SPPS users and not administrators. Duration 1 day (per 8 hours)
Stand 08/2015 57
Title P0128F • Passenger Cars, Vans, Trucks, smart • Go
Course Number P0128F-AA
Target group Service Advisor, Service Receptionist , Parts/Accessories Salesperson Objectives
Contents
Training Depth Go Method Theorie 100% Duration 0,5 days (per 8 hours)
