Lisa B. Bussom, MS, PE






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Accounting and Information Management School of Business Administration

Professional Summary

Process oriented professional with 30 years experience in academia and industry.

Academic Background

M.S. Industrial Management, Widener University, Chester, PA

Seminar paper: Application of Artificial Intelligence to Job Shop Scheduling B.S. Industrial Engineering, Rutgers University, Piscataway, NJ


ASQ Certified Six Sigma Greenbelt, 2009

Professional Engineer (State of Pennsylvania), PE038477E, 1988 - Current

Professional Organizations

Association of Business Process Management Professionals (ABPMP) APICS The Association for Operations Management

American Society for Qualtiy

MBA Directors’ Forum – Chair 1998-2007

Professional Experience - Academic

Widener University, Chester, PA 1992 – Current

Director of Experiential Learning School of Business Administration June 2012-Current Oversight and mentoring of students who are pursuing academic credit for business internships.

Sr. Lecturer, Department of Accounting and Information Management August 2008 - Current Teaching load includes Elementary Statistics, Intermediate Statistics, Operations Management and

Management of Technology, Productivity and Change.

Assistant Dean and Director Graduate Business Programs 1996 –2007

Responsible for management of MBA, MS, and Certificate programs including supervision of two full-time support staff and half-time project manager.

 Devised and implemented processes for the recruitment and retention of students  Streamlined course scheduling process for both graduate and undergraduate courses

 Compiled and submitted data for national surveys including BusinessWeek, U. S. News and World Report, Barron’s, Princeton Review and Council of Graduate Schools.

 Analyzed and reported data in support of maintenance of accreditation requirements.

 Co-authored goals and objectives and developed assessment processes for graduate programs.  Advised graduate students

Special Projects:

 MBA Program – development of Cost/Benefit analysis for revised program (2006)  International Admissions Process Mapping (2006)


 Datatel Colleague R.16 Implementation Team member for Curriculum Management, Admissions and Degree Audit Modules

o Evaluated current processes prior to implementation and worked with cross-functional team members to develop new processes and procedures for using the new university-wide integrated information system. Supported the development of test plans for admissions modules. Member of beta test team.

 Academic Audit Team

o Developed audit code for each graduate curriculum

o Trained administrators and faculty from non-business departments in use of Academic Audit  MBA Directors’ Forum – MBA Exit Survey (1996 – 2007)

o Co-authored Survey used by more than 25 part-time MBA programs across the United States including: Drexel University, Loyola Marymount College, LaSalle University, Monmouth University, Rider University, St. Cloud State University, Saint Joseph’s University, Seattle University

o Annually provided analysis of data for multiple schools

Assistant Dean Undergraduate Business Programs 1994 – 1996

Responsible for administration of BS program including supervision of one full-time support staff and half-time graduate assistant.

 Co-wrote sections of initial draft of self-study document in support of initial accreditation by AACSB  Proposed and implemented administrative changes to enhance the undergraduate student experience.  Advised undergraduate students,

Project Manager Graduate Programs in Business 1992 – 1994

Analyzed existing administrative procedures and created new processes for recruitment and retention of graduate students.

Professional Experience - Industry

Boeing Helicopters, Ridley Park, PA 1984 - 1990

Project Manager 1986-88, 1990

Teamed with IT developers and end-users to develop and implement a constraint-based scheduling system for the composite fabrication shop. Prepared feasibility and cost justification studies, project schedules and resource analyses. Developed initial studies to determine feasibility of transferring a similar system to multiple composite fabrication shops across the Boeing Company.

Supervisor – Industrial Engineering Systems 1989

Supervised six industrial analysts in cost analysis and quality management. Co-authored initial draft of the Total Quality Management implementation manual.

Systems Analyst 1984 – 1986

Designed and implemented computer programs for Industrial Engineering Department.

Ketron, Inc., Wayne, PA 1983 – 1984


Member of logistic analysis consulting team for Department of Defense

Ethicon, Inc., Somerville, NJ 1982



Professional Experience – Consulting

The Detwiler Group, subproject: DANA – Delaware Alliance of Non-Profit Advancement. 2013-Current Data Analysis for a pilot project to develop appropriate metrics for determining the efficacy of Non-Profit Board Training. Worked with Susan Detwiler from The Detwiler Group to evaluate existing survey for evaluation of Non-Profit Board Training and the development of an improved survey tool. Also co-developed proposal for data analysis of results from existing survey to be implemented in 2014. This is the beginning of a long-term longitudinal study on the effectiveness of board training.

Widener University Graduate Enrollment Management 2009 – Current Evaluation of retention of graduate students. Applied Business Process Modeling and Six Sigma Techniques to the evaluation and improvement of graduate student retention.

Courses Taught

In Schedule:

OPM 352 Operations Management

OPM 445 Managing Technology, Productivity and Change

Not in Schedule:


QA 501 Statistics

QA 602 Quantitative Methods

QA 605 Statistical Production Techniques MGT 502 Foundations of Management MIS 501 Introduction to Computers Undergraduate:

MIS 160 Introduction to Computers MGT 210 Foundations of Management QA 251 Elementary Statistics

QA 252 Intermediate Statistics MGT 452 Strategic Management

Other Teaching Activities

Assurance of Learning – Teaching

2012 – Wrote new questions for the WUCAB based on the redesign of the OPM 352 course.

Course (Existing) – Compensated Redesign

2012 – Restructured the Internship Course (498) to include bi-weekly journals, pre and post self assessments, supervisor assessments and paper.

Program Assessment Projects:

2009 – 2010 – Co-developed a standardized rubric for the evaluation of the SBA objective that students know how to prepare a research paper. This rubric is now used in OPM 445, EC 401 and ACCT 451.


Innovations in Course Content

2012 – Complete redesign of OPM 352 – Operations Management. Focus of course was changed from functional to process based according to new methodology on Business Process Modeling.

2010 – Incorporated new software to QA 251 and QA 252 – MyStatlab

2010 – Developed hands-on method to introduce class probability and conditional probability using M&Ms in QA 251. Created lab worksheet and associated assignments.

2010- Revised K’Nex Production Lab. Worked with Richard Freishstat, Director of Pedagogical Support to further develop the lab to increase complexity as well as include a reflection essay. Used in Co-Op OPM 352 Summer 2010.

2009 – Adapted a professional ASQ presentation ‘7 Tools of Quality’ that was developed and presented by an ASQ member in California for use as a lab in OPM 352.

2008 – Developed survey to collect data from students in QA 251 so that the data that students contributed to, could then be used to demonstrate a variety of statistical topics including: discrete vs. continusou data, frequency distributions, histograms, tabulations, graphical display of data etc.

Intellectual Contributions

Refereed Articles

McCloskey, D. & Bussom, L (2013). Active Learning and Student Engagement in the Business Curriculum: Excel can be the Answer. Journal of Learning in Higher Education.

Refereed Proceedings

Full Paper

McCloskey, D. W. & Bussom, L.B. (2011). Using Excel in Business Curricula: An Opportunity to Combine Student Engagement with Active Learning. Northeast Business and Economics Association, ISSN: 19362048 (Online): NBEA 59-62

Presentation of Refereed Papers

Bussom, L. & Nolan, R (2014, May). Steady at the Helm: Navigating Graduate Retention Through Turbulent Waters. National Association of Graduate Admissions Professionals (NAGAP), San Diego, California Bussom, L. & Nolan, R (2013, April). A Visitor’s Guide to Graduate Retention: From Fantasyland to Tomorrowland. National Association of Graduate Admissions Professionals (NAGAP), Orlando, Florida. Bussom, L. & Nolan, R. (2011, May). Understanding Graduate Retention: Issues and Challenges. Academic Business World/International Conference on Learning and Administration in Higher Education, Nashville, Tennessee.

Bussom, L. (2011, May). Manipulative and Reflective Techniques Combine to Develop Deeper Understanding of Abstract Concepts. Academic Business World/International Conference on Learning and Administration in Higher Education, Nashville, Tennessee


McCloskey, D.W. & Bussom, L.B. (2011, November). Using Excel in Business Curricula: An Opportunity to Combine Student Engagement with Active Learning. Northeast Business and Economics Association, Philadelphia, Pennsylvania.


Service to the University College Assignments:

Academic Assurance of Learning Committee (AAOLC) 2011 – Current Institutional Committee on Assurance of Learning (ICASL) 2011 – Current

Experiential Learning Council 2013 – Current


AACSB Maintenance Report – Diversity Committee 2009 - 2010 Member:

Curriculum and Academic Standards 2008 - 2009

Academic Support Services 2009 - 2011

Curriculum Integration Committee 2010 – 2012

Faculty Advisor:

APICS Mid Atlantic District Case Competition 2012-2013

Other Activities:

APICS organization Widener University Liaison 2011 – current

Honors Day Presentations Mentor 2011, 2012, 2014

Girls Workshop Presenter 2012, 2014

Freshman Advisor 2010 – current

Bridgeweek Panel Presenter (MOOCs) 2013

Selected Committees Prior to 2008

SBA Executive Committee

 SBA Outcomes Assessment Committee

Middle States Culture Committee

University College Dean Search Committee – Chair

R.16 Implementation Committee


Service to the Profession Presentation:

2011: Institute of Management Accountants, Delaware County Chapter, Pennsylvania. Introduction to Si tools of Six Sigma 1.75 hours

2007: MBA Directors’ Forum, Newark Delaware. Facilitator of MBA Roundtable Discussion 2006: MBA Directors’ Forum, Chester, Pennsylvania. Facilitator of MBA Roundtable Discussion 2005: MBA Directors’ Forum, Monmouth, New Jersey. Facilitator of MBA Roundtable Discussion 2004: MBA Directors’ Forum, Philadelphia, Pennsylvania. Facilitator of MBA Roundtable Discussion Academic Conference Panelist

2005: MAACBA (Middle Atlantic Association of Colleges of Business Administration), Baltimore, Maryland. Part-Time MBA Programs Issues and Challenges


2008 - 2013: West Chester Area Senior Center, provided support on inventory methods and sales promotions. 2007: West Chester Area Senior Center, Training and development of volunteers in retail thrift book store that raises funds for the West Chester Area Senior Center. Developed Operating Manual.

Selected Professional Training/Seminars

 Academic Business World/International Conference on Learning and Administration in Higher Education, Nashville, Tennessee. 3-day conference (2011)

 Northeast Business and Economics Association, Philadelphia, Pennsylvania. 2-day conference (2011)  APICS Professional Development Meetings (2008 – current)

 Coursera On-line courses (2012 – current):

o Operations Management (University of Pennsylvania - Wharton) o Marketing (University of Pennsylvania - Wharton)

o Gamification (University of Pennsylania – Wharton) o Model Thinking (University of Michigan)

o Internet History and Security (University of Michigan) o Leading Strategic Innovations in Organizations (Vanderbilt) o Surviving Disruptive Technologies (University of Maryland)  ASQ – Six Sigma Green Belt Preparation course (2009)

 On-line Course Development using Webstudy (2009)

 Change Management (MBA Directors’ Forum University of Delaware 2007)  Outcomes Assessment

 Datatel Colleague R.16 ERP System – Curriculum Management, Admissions, Communications Management

Awards and Certifications

William J. Zahka Distinguished Undergraduate Teaching Award

John. C. Sevier Award for Service and Dedication to Widener University School of Business Administration Adjunct Faculty Distinguished Teaching Award Widener University School of Business Administration Licensed Professional Engineer – State of Pennsylvania since 1989

American Society for Quality – Certified Six Sigma Green Belt Tau Beta Pi – National Engineering Honor Society

Alpha Pi Mu – National Industrial Engineering Honor Society Beta Gamma Sigma – National Business Honor Society





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