Assessment
Workbook 9:
Preventing Loss
First Edition
The objectives of this book are to help the user: • Alert customers to his or her presence • Attach and remove security devices • Report stock shrinkage
• Report security violations • Monitor floor merchandise
• Alert other sales associates to suspicious customers
Assessment 1423950755as 07/20/06
Disclaimer: This assessment was written to test the reader on the content of the book. The publisher and author shall have neither liability nor responsibility to any person with respect to any loss or
Assessment Questions for
Workbook 9: Preventing Loss, First Edition
Select the best response.
1. The loss suffered by stores due to theft and employee error is referred to as: A. Shrinkage
B. Assets C. Fraud D. Shoplifting
2. The more loss a store experiences, the more likely it is to: A. Provide excellent service to customers
B. Be profitable C. Go out of business
3. To prevent shoplifting from the sales floor, you should avoid: A. Helping a customer find an item
B. Ignoring a customer who has entered the store
C. Extending a friendly greeting to those who enter the store
4. At the beginning of her shift, a sales associate notices that there are fewer key chains on display than there were the previous day. This could be because:
A. The shop has been a victim of shoplifting
B. The items were set down somewhere else when customers changed their minds
C. The key chains have been popular and sold well D. Any of the above
5. A store would be most likely to use an electronic cable to prevent theft of: A. An expensive leather coat
6. Ink tags are frequently used to deter shoplifters from taking: A. Electronic equipment
B. Clothing C. Tools
7. While leaving the store, it would be most difficult for a shoplifter to conceal: A. A package of batteries
B. Costume jewelry
C. A coffee maker in a box D. Lipstick
8. Shoplifters often target name brand or designer merchandise for theft. A. True
B. False
9. Shoplifting occurs most often in a fitting room where attendants: A. Remove items promptly after customers have tried them on B. Allow customers to try clothes on without checking on them C. Keep track of how many items a customer takes in
10. You suspect someone of trying to conceal store merchandise, but haven’t personally witnessed any sign of theft. To be safe you should accuse the person of shoplifting.
A. True B. False
11. If you notice a shopper at the fitting room with several items and a large shopping bag, your best approach is to say:
A. “You can’t take that shopping bag into the fitting room.” B. “Please try those on in any available room.”
12. In determining if someone is a probably shoplifter, it is important to pay attention to that individual’s:
A. Gender B. Ethnicity C. Age
D. All of the above E. None of the above
13. One red flag that a shopper may be thinking about stealing merchandise is when the shopper:
A. Frequently makes purchases from your store B. Is wearing a large, loose coat in hot weather C. Is pushing a baby in a carriage
14. If you notice a woman in your store holding up a scarf and then putting it into her shopping bag, you should:
A. Confront her and accuse her of stealing
B. Wait until she leaves the store and then call security C. Ask her if you can help her find anything
15. If your store does not have a policy regarding how to handle security problems, it is best to:
A. Create you own policy and follow it B. Ask for guidance from your manager
C. Tackle each situation on a case-by-case basis
16. When a store’s security alarm is activated, an innocent customer is unlikely to: A. Be embarrassed or annoyed
B. Run away
C. Cooperate by returning to the sales counter 17. A helpful guideline for dealing with shoplifters is:
18. Falsely accusing someone of shoplifting could result in: A. Improving the store’s reputation
B. Increased respect for the one who made the accusation C. Injury to someone trying to detain the suspect
19. Before you ask security to detain a person for theft, it is necessary for you to personally witness that individual:
A. Pick up the item B. Conceal the item
C. Leave the store without intending to pay for the item D. A and B
E. All of the above
20. If you suspect that two people entering the store could be a shoplifting team: A. Keep your eye on both people
B. Offer assistance to each party in turn C. Concentrate on helping one of the two 21. As a sales associate, your security objective is to: A. Catch as many shoplifters as possible B. Prevent theft from occurring in your store 22. In the event of an armed robbery, do not:
A. Remain calm
B. Call the police afterwards
C. Make a mental note of the robber’s distinguishing characteristics D. Resist the robber’s instructions
23. Package switching is a fraud technique in which a thief leaves the store with: A. A lower-priced item in the box of a higher-priced item
B. A higher-priced item in the box of a lower-priced item C. The empty box of a high-priced piece of merchandise
24. A man you have never seen in your store writes a $400 check, but has no ID. You should:
A. Accept the check without ID B. Tear up the check
C. Offer to hold the merchandise until he can bring in his ID 25. Sales associates contribute to loss prevention in their stores when they:
A. Accept checks from customers without ID B. Report stock shrinkage
C. Process credit card transactions without verifying signatures D. All of the above
Answer Key for
Workbook 9: Preventing Loss, First Edition
Recommended response (Corresponding workbook page)
1. A (4) 2. C (4) 3. B (9) 4. D (13) 5. A (20) 6. B (19) 7. C (21) 8. A (21) 9. B (26) 10. B (25) 11. C (69) 12. E (31) 13. B (32) 14. C (70) 15. B (37) 16. B (37) 17. A (37) 18. C (38) 19. E (38) 20. B (39) 21. B (40) 22. D (45) 23. B (52) 24. C (53) 25. B (61)