Under general supervision, this position is responsible for: participation in the development of short and long range information technology (IT) objectives consistent with department and bureau guidelines; tactical and strategic business planning; management of all aspects of technical services (e.g., network/server,
security/firewall, web development platforms such as IIS/Apache Tomcat, workstations, help desk, etc.). The position will work closely with the applications Section Chief to develop a consistent structure, training and processes to apply new technologies and/or methodologies effectively within the organization, ensuring customer focused delivery of enterprise services.
Working in consultation with the Management Information Chief (Applications Section), who serves as the Assistant Bureau Director, this position assists in setting technical priorities, evaluating budget issues, and identifying training needs as well as customer service issues. The position provides input on bureau policies, procedures, standards and guidelines. The position: oversees and manages staff resources; ensures that work efforts incorporate and adhere to project management standards and methodology; and maintains responsibility for overseeing project designs and plans, negotiating project charters with stakeholders. The position manages communications plans and processes, assists business areas with enterprise service selections, and assists in the management of service level agreements.
The position will meet regularly with the Management Information Chief to exchange information and provide updates on technical enhancements (e.g., software, server configurations, network and firewall architecture requirements, data communication structural needs) and to maintain efficiencies; direction in the absence of the Bureau Director, or on projects crossing sections, will be received from the Management Information Chief (Applications Section) as the Assistant Bureau Director.
The position will manage teams of agency employees as well as teams composed partly of contract staff along with customer division staff assigned to teams. Evaluate staff and work results to ensure quantity and quality of productivity as well as customer service.
Goals and Worker Activities
10% Goal A: Participate as a member of the management team in the development and evaluation of IT plans, priorities, standards, and resource management (e.g., budget, staff,
equipment). This includes working with the MI Chief to address agency automation direction and initiatives.
A1. Review current short and long range information technology (IT) objectives and plans, identifying and discussing relationship with automation requirements and/or initiatives. A2. Participate in tactical, annual and strategic IT business planning. Evaluate agency direction in
regards to Department of Administration (DOA) directives and discuss with the Bureau managers how they relate to agency projects, plans and policies.
A3. Develop and update process, procedures, standards and policies to obtain metrics to measure IT performance to aid in managing resources to meet objectives and to document services
delivered to the agency.
A4. Assist in bureau budget and policy development budgets for ongoing support, upgrades, and/or new development (e.g., automation initiatives, technology refreshes or replacement cycles, etc). This includes conducting cost/benefit analyses regarding the use of contract staff or services, limited term employees, etc.
A5. Assist in and work with the Budget, Finance and Program areas to research funding alternatives to address automation initiatives.
A6. Participate with agency management, other state agencies and other business partners to develop ideas for alternative including joint approaches to implement IT automation initiatives to advance the agency’s mission.
A7. Serve on agency task groups, providing advanced IT consulting to achieve business goals. A8. Participate on appropriate inter-agency information technology committees and councils.
45% Goal B: Administration of Network and Server infrastructure, including web hosting latforms (e.g., IIS , Apache Tomcat, etc.) and related security (e.g., firewalls, etc.).
B1. Work with division liaisons and applications development staff to obtain and understand business requirements and translate into functional IT design and infrastructure requirements.
B2. Research and recommend new technology platforms and trends to address DATCP
program/business requirements; this includes evaluating where web server platforms can be utilized – direct their development and maintenance by staff.
B3. Develop, test and train staff in the implementation and use of standards for configuration, implementation, testing of new technologies, infrastructure platforms and workstations for deployment in production and to users.
B4. Oversee and assist staff development and maintenance of network protocols, platforms, standards, etc., ensuring efficient operations and usability for applications section projects. B5. Perform or assist in telecommunications and server maintenance, updates and implementations.
Ensure communications with MI Chief and staff.
B6. Review and routinely report on network and server monitoring reports from DET and from DATCP deployed infrastructure and advise the IT Director on recommendations regarding performance and requirements for increased capacity in advance of actual capacity needs. B7. Establish work plans, schedules, and performance metrics to implement new technologies
and/or update infrastructures and workstations based on approved recommendations to implement approved automation initiatives.
B8. Monitor and assist in the progress of section projects against work plans, reviewing staff status reports and initiating appropriate actions to assure that project deadlines and schedules are met and that project costs are controlled. Discuss any project variances with other Bureau
managers.
B9. Provide consulting services, where required, to customers both inside and outside the agency.
B10. As appropriate, coordinate investigations with Enterprise service teams of systems and network requirements including design, requirements and costs. Act as the main agency contact for appropriate vendor staff.
B12. Prepare formal status reports and presentations to keep agency customers and management informed of project progress and issues.
25% Goal C: Administration of t
echnical, customer services, and micro computer operations
(e.g., Help Desk).
C1. Oversee and manage help desk, PC, laptop and other technology device standards and guidelines, including processes for software upgrades, inventory, etc.
C2. Direct and/or evaluate agency PC/LAN hardware and software needs, research new technology, and discuss with Bureau management staff (e.g., type of hardware/software the agency should purchase, cost analyses).
C3. Develop work plans, identify priority projects for completion, and monitor service level agreements. Evaluate plan and staff resource effectiveness, overseeing any needed changes. C4. Oversee and in conjunction with the MI Chief review and approve implementation schedules
for the installation and update of all system hardware and software. Ensure communications with staff.
C5. Provide technical guidance to systems analysts during design phases which relate to applications running on a desktop.
C6. Review in conjunction with MI Chief, current applications, systems designs and network connections/applications with appropriate development and network staff to determine customer needs.
C7. Meet with network administration staff to discuss network issues (e.g., connectivity issues, security access, and/or user groups) for the customer programs developed by systems analysts, identifying timelines for completion.
C8. Oversee staff liaison efforts between IT work units to ensure timely exchange of information for IT projects. Meet with IT managers to assess project progress and team communication. C9. Evaluate programs and/or help desk response with customers to ensure their satisfaction.
15% Goal D: Management and supervision of staff, including the handling of internal personnel issues to promote teamwork and unit professionalism.
D1. Determine staffing needs as part of the annual planning process. Recruit, hire, assign work and discipline employees as necessary.
D2. Recommend/initiate personnel actions such as reclassification, reallocation, competitive promotion, as needed to ensure appropriate and effective allocation of staff resources and recognition of staff skills and responsibilities.
D3. Organize staff to provide optimum use of resources and effective performance. D4. Establish goals and objectives for staff and monitor progress. This includes reviewing
career development and training plans, and providing recognition for superior performance and resolve grievances, as needed.
D5. Schedule work assignments to ensure effective delivery of program services.
D6. Facilitate training for staff to aid in the proper use of the processes, project management tools, policies and procedures, as applicable.
D7. Support and implement Affirmative Action policies and procedures, harassment and
discrimination policies and advancement opportunities for all applications development staff. Communicate information about these policies, procedures and opportunities.
D8. Review and approve leave schedules, training requests and timesheets.
D9. Identify, evaluate, recommend and/or develop appropriate training for IT staff as appropriate.
5% Goal E: Professional development and other duties as assigned.
E1. Keep current with changing technology and development processes and methodologies through reading, web research, webinars, vendor sessions, seminars and workshops appropriate to job responsibilities.
E2. Participate in a personal development and training programs to maintain a high level of IT knowledge on current trends and initiatives.
E3. Consult and network with other BITS professionals to learn what other organizations are doing for potential inclusion within the department.
E4. Promote findings and recommendations for implementation of professional development of technical staff.
E5. Perform all duties assigned in a timely and professional manner.
Knowledge, Skills, and Abilities Required:
A. Working knowledge/hands on experience designing, configuring, set up, testing and deployment of web development infrastructures with IIS, Apache Tomcat being required.
B. Working knowledge/hands on experience setting up and maintaining networks and server infrastructure.
C. Knowledge and hands on experience with workstation configuration and deployment, establishment of and maintaining current desktop and laptop images/templates.
D. Working knowledge/hands on experience establishing security requirements and setting up and maintaining security for a large organization; infrastructure platforms include networks, firewalls,
active directory, PCs, mobile devices, etc.)
E. Working Knowledge and hands on experience working with and deployment of MS-Office products including: Word, Excel, Access and PowerPoint and Project for end users.
F. Knowledge of current state and industry hardware and software standards and trends. G. Working knowledge/hands on experience with:
Server virtualization solutions, experience with Microsoft’s HyperV, VMWare hypervisor. Development of and best practices for VDI (virtual desktop infrastructure) solutions. H. Working knowledge/hands on experience with Microsoft’s Dynamic CRM/xRM development platform.
I. Hands-on experience and formal training in the use of:
data and functional modeling on an enterprise wide basis. development tools and environment.
System monitoring tools.
J. Comprehensive knowledge and demonstrated skill in management authority and effective supervision (e.g., performance measurement, training/needs assessment, hiring processes, etc.).
K. Considerable knowledge/hands on experience in the development of and execution of Project Management, including but not limited to:
Preparing and presenting project justifications. Preparing cost estimates.
Project scoping, developing formal project charters. Project plans/timelines
Statement of Work
Resource estimation and tracking resources to projects. L. Knowledge of policy and procedure development and implementation. M. Knowledge of process improvement/re-engineering techniques.
N. Knowledge of and experience in the operational and tactical planning process.
O. Ability to evaluate expenditures; request for services to budget and available staff resources, identifying areas of need, modification or elimination.
P. Experience with negotiating and meeting service level agreements with customer groups. Q. Effective oral and written communications.
R. Demonstrated effective team building skill and experience.
S. Experience and skill in developing, implementing, and evaluating architectural IT standards, policies and procedures.
T. Strong ability to manage and coordinate staff schedules and assignments to provide required support services.
U. Ability to develop and maintain effective working relationship with other staff and management with the bureau and across the department, vendors and a wide variety of customers.
V. Knowledge and skill in identifying training needs and skill requirements along with developing and presenting these requirements.
