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A REVIEW OF STATE-OF-ART ON KANO MODEL FOR RESEARCH DIRECTION

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Figure

Table 1. Research studies and conceptual papers on the Kano Model
Fig. 1. Kano Model for Customer Satisfaction
Table 4. FA, DFA and KE of Kano Model: Separation and Combination Aspect or Kano Rules  FA
Fig.2. A Kano Questionnaire For example, another case shown in Fig 2, wherein a respondent has chosen “Like” from the

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