Agilis NDx Product Description

Agilis NDx® Product Description

TP-820802-001K PD 5370

Agilis NDx® Product Description

March 2007

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Document History

Document Number Date Remarks

TP-820802-001A 1/2003 Original edition

TP-820802-001B 3/2003 Version 1.1 - Addition of Opteva hardware on Windows XPe operating system

TP-820802-001C 9/2003 Version 1.2 - Addition of Passbook printer and other hardware/feature information

TP-820802-001D 6/2004 Version 1.3 - Addition of EMV, Triple DES, and Anti Fish support TP-820802-001E 2/2005 Version 1.3.0 - Addition of EMV ICC Full Support

TP-820802-001F 6/2005 Version 1.4.0 - Addition of EJ Upload

TP-820802-001G 10/2005 Version 1.4.1 - Addition of Remote Key Transport, Journal Printer Backup and Settlement Transactions

TP-820802-001H 1/2006 Version 1.3.0 XV - Addition of Dieboldix,9xand NCR terminals support with Windows XP Professional

TP-820802-001I 4/2006 Version 1.3.1 XV - Addition of Diebold Opteva and Agilis Power extensions support

TP-820802-001J 10/2006 Version 1.3.2 XV - Addition of Journal Printer Backup and Settlement Transactions features support

Contents

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4+-Tables

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Section 1

Introduction

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1.1

Agilis NDx

®

Product Overview

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1.2

Terminology

Term Definition

91x A true 911 or 912 network infrastructure ABC Agilis Base Communications (Subsystem)

ACU Agilis Configuration Utility

Agilis A Diebold software environment for Diebold and foreign vendor ATMs

AMI Acronym for Diebold’s Agilis Module Interface; name of components that form the lowest level device software interface on the Opteva Terminal product family

anti fish A feature for specific card readers that prevent a perpetrator from illegally "fishing" or forcibly removing a card from a Card Reader by the use of a tool and/or procedure. When a fraud attempt is detected, the Card Reader drops a pin across the input slot of the Card Reader, so that the card cannot be "fished out" by any type of small tool. The Agilis NDx software immediately sends a status to the Host to annunciate this condition.

ASM The Agilis Supply Manager application provides standard maintenance functions such as supply management, status information and rear balancing.

Term Definition

CSS Communication Subsystem

DIT Device Initialization Table

EDC The Electronic Data Capture application allows the terminal to store information which is traditionally sent to the Journal Printer. This data can include transaction data, terminal statuses, printer diagnostics, and cassette counters.

EMS A User Exit that sends copies of ATM status and event messages directly from an ATM to the Diebold EMS (Event Management System) Server.

EMV Acronym for Europay-MasterCard-Visa, a set of specifications that payment system hardware and software components must comply with to be used with chip cards. There are Level 1 specifications that define the functions of the Card Reader and Level 2 specifications that define the functions of the terminal software related to the Smart Card.

EMV Smart

Card An EMV Smart Card is a chip-based, EMV-compliant card. The consumer inserts the Smart Card(integrated circuit chip card) into the ATM (or other device) to perform debit or credit transactions, such as those offered by Visa and MasterCard.

EPP Encrypting PIN Pad

GUI Graphic User Interface

HHT Hand-Held Terminal, a TTU-like user interface used on Diebold 9x ATMs. iq CRM Iq Customer Relationship Management

iq ESD Iq Electronic Software Distribution

LSC The LSC (Local Screen Changes) is a User Exit application that can save network download data, load the terminal from the saved network download data, and load additional custom configuration data. This essentially allows screen overrides and states. Therefore, the LSC (Local Screen Change) application is used to locally load customized screens.

MAC Message Authentication Code is a terminal application that prevents unauthorized tampering with

messages between an automated teller machine (ATM) and a network. Mayfair

Software Mayfair is a suite of applications that extend the functionality of the Agilis NDx® software andits components. NCR National Cash Register

NDC/NDC+ NCR® Direct Connect and NCR® Direct Connect extension OAR Open Account Relationship

Opteva The next generation Diebold ATM hardware, using the Windows XP Pro operating system. RBM The Rear Balance Mode feature enables the operator to perform terminal balancing operations

from the rear of the terminal. This feature has been extended to support settlement transactions on front-load terminals.

SAF EDC Store And Forward option

Subsystem An application or product such as, SXA, LSC, Adobe Acrobat Reader, and others

SXA SXA is a Software EXtended Application that routes messages between the network and the Agilis NDx core application. SXA can route the same messages to multiple applications, allowing it to support as many as 13 user exits on each ATM. By adding user exits to an ATM, you can add functions and enhancements to the ATM. SXA receives incoming messages, categorizes the messages based on the message type, and then determines the destination of the messages. It uses any network protocol format compatible with ABC.

TIA Terminal Initiated Audit

Triple DES

Decryption A compound decryption process transforming cipher text into plain text through a required 3-stepprocedure (DES) of decrypting, encrypting and decrypting blocks of data using a double-length key (16 bytes). Triple DES decryption uses double-length keys where (in this case) the first half of the key is used for decrypting and the second half is used for encrypting.

Term Definition

Triple DES

Encryption A compound encryption process transforming plain text into cipher text through a required 3-stepprocedure (DES) of encrypting, decrypting and encrypting blocks of data using a double-length key (16 bytes). Triple DES encryption uses double-length keys where (in this case) the first half of the key is used for encrypting and the second half is used for decrypting.

TTU A user interface (terminal text unit) supporting text-based displays with no graphic capabilities. Windows XP

Professional Windows XP Pro is a high performance, more secure operating system, allowing a quicker launchof most applications, as well as a faster entire system startup. Windows XP Pro manages your system resources, such as memory, CPU time, and file

operations, in a way that keeps your system running as quickly as possible when you are working with several programs at the same time (multitasking).

XApWare Plus XApWare Plus applications are software programs that perform specific tasks (such as check cashing or coupon dispensing) to enhance ATM functionality. The XApWare Plus applications allow institutions to add new functions to ATMs without requiring changes to the existing network software used by the institution.

XFS eXtensions for Financial Services (XFS)

1.3

Agilis NDx

®

Platforms

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1.4

Agilis NDx

®

Features

1.4.1 Functions Common to All Agilis NDx®_{Software Versions}

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Embedded Palettes for non-Diebold Logos, Icons, and Pictures $ >? , C $ >? C C @ ) 4

Error Status Conversions $ >? $ D 0 ) $ D 1 ) 9 Format Templates @ 2 1 2 1 C C @ C $ >? ₊ +

Host FIT Loads

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Host Screen Loads

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:+;67/*4+77-Host State Loads

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NDC+ Compatibility and Message Formats

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Software License Subscription

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Special Receipts Printing

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Voice Guidance

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1.4.2 Features Available with Agilis NDx®_{V1.3.0 and Greater Versions}

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-Agilis Power Extensions

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Auto failure detection of Consumer Display and Host Status Reporting $ '$ D 3 F CD-RW Support $ >? _+1" 2 ) $ >? <

EDC Archive Function

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EJ (Electronic Journal) Upload

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EMV Smart Card Support

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Increased Media Capacity

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Intelligent Depositor Module (IDM)

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Journal Printer Backup

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Key Entry in Two Parts

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Key Entry within Multiple Sessions

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Log Collecting Utility

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Long Message Format Support

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MPEG1 and MPEG2 Media Format Support

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PIN Change Feature

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Remote Key Loading

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TDES MAC Support (Double-length Key MACing)

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-TIA (Terminal Initial Audit) in Maintenance +

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Text To Speech Audio Support

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Tri-color Lead-through Indicators

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Triple DES Support <) > > C 9+ <) + -. <) + C <::

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Agilis NDx XV 1.3 Agilis NDx XV 2.0 Agilis NDx for

Opteva Features

Opteva ix 9x NCR Opteva ix 9x NCR V1.3 V1.4

Agilis Power Extensions V1.3.1 or later x x x x

Anti-fish x x x x

CD-RW Support x x x x

EDC Archive Function x x x x

EJ Upload V1.3.2 x x x x V1.4.1 or

later

EMV Smart Card Support x x x x x x x x x x

Encrypting PIN Pad x x x x x x x x x x

Increased Media Capacity x x x x

Intelligent Depositor

Module (IDM) IDM 3 IDM 2 orIDM3 IDM 4 orIDM 5 IDM 2 orIDM3 IDM 3 IDM 3

Journal Printer Backup V1.3.2 x x x x V1.4.1 or

later

Key Entry in 2 Parts x x x x x x x x x x

Key Entry within Multiple

Sessions x x

Log Collecting Utility x x x x

Long Message Format x x x x x x x x x x

MPEG1 and MPEG2

Media Format Support x x x x

PIN Change Feature x x x x x x x x x x

RBM x x x [1] _{x x x} [1] _x [1] _{x x}

Remote Key Loading x x V1.4.1 or

later

[1] _{Supported via TTU (or HHT) only.}

8 6 7 7 9 6 7 7 5 + 1 1 ; 7 6 < =

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Agilis NDx XV 1.3 Agilis NDx XV 2.0 Agilis NDx for

Opteva Features

Opteva ix 9x NCR Opteva ix 9x NCR V1.3 V1.4

Settlement Transactions V1.3.2 only x x x x V1.4.1 or

later Single Configuration Tool

(ACU) x x x x

TDES MAC Support x x x x x x x x x x

TIA x x x x x x

Text To Speech (TTS) x x x x x x x x x x

Tri-color Lead-through

Indicators x x x x

Triple DES Support x x x x x x x x x x

[1] _{Supported via TTU (or HHT) only.}

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1.5

Installation and Configuration Overview (All Terminals)

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Agilis NDx®_{Product Attributes}

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1.5.1 Setup and Installation Overview

Installation of Agilis NDx®_{for Opteva only on Diebold Opteva} Series Terminals $ >? @ $ >?_{- 4 >} 2 ) * $ 0 , :+;67546+77-)

:+;67;79+77-Installation of Agilis NDx®_{XV 2.0 on Diebold Opteva, Dieboldix,} Diebold9x, or NCR Terminals $ >?_EA 2 > $ >? +120 % G -G - 2 > *> $ 1 @ 2 ) @ $ >? EA 6 7 ) :+;6-6/.+77-@ $ >?_{EA - 9 >} )

:+;67;79+77-1.5.2 Communication Protocol Compatibility (All Terminals) $ >?

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1.6

Hardware Requirements

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1.6.1 System Hardware Supported

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Table 1-2 Basic Hardware Requirements

HARDWARE Diebold Opteva

Series Terminals DieboldTerminalsix Series DieboldTerminals9xSeries NCR® Terminals Processor 2 GHz or better

processor, Pentium 4 866 MHz or betterprocessor (May require additional hardware as specified by the ABC product.)

866 MHz or better

processor 866 MHz or betterprocessor

RAM (memory) 512 MB 512 MB 512 MB 512 MB

Network Card Compatible with

Operating System Compatible withOperating System Compatible withOperating System Compatible withOperating System

Hard Drive 20 GB (40 GB

recommended) 20 GB (40 GBrecommended) 20 GB (40 GBrecommended) 20 GB (40 GBrecommended)

Video Card Compatible with Operating System Minimum of 640x480 resolution. However, 1024x768 resolution is recommended for graphics. Compatible with Operating System Minimum of 640x480 resolution. However, 1024x768 resolution is recommended for graphics. Compatible with Operating System Minimum of 640x480 resolution. However, 1024x768 resolution is recommended for graphics. Compatible with Operating System Minimum of 640x480 resolution. However, 1024x768 resolution is recommended for graphics.

Sound Card Operating System compatible sound card to support voice

Operating System compatible sound card to support voice

Operating System compatible sound card to support voice

Operating System compatible sound card to support voice

CD Drive CD-RW drive

(standard feature) IDE CD-ROM drive IDE CD-ROM drive IDE CD-ROM drive

Protocols Agilis Base Communications (ABC) supporting all protocols

Agilis Base

Communications (ABC) supporting all protocols

Agilis Base Communications (ABC) supporting all protocols

Agilis Base Communications (ABC) supporting all protocols

1.6.2 Agilis NDx®_{Devices and Features}

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Table 1-3 Agilis NDx®_{XV 2.0 Devices and Features}

Device Diebold Opteva

Series Terminals DieboldTerminalsixSeries DieboldTerminals9xSeries NCR Terminals Bulk Note

Acceptor (BNA) Supported N/A N/A N/A Cash Dispenser Advanced Function

Dispenser (AFD) with Fifth Cassette support

MMD (Multi-media

dispenser) NMD (Notes andMedia Dispenser) 1-4 high

SD300 1-4 high dispenser

Dispenser, 4-high, Standard Cassette

Cash Presenter Supported as a feature of the Cash dispenser

Supported Supported Supported as a feature of the Cash dispenser

Chip Card Device (Smart Card Reader)

Supported Supported Supported Supported

Coin Dispenser Supported Not Supported Not Supported Not Supported

Consumer Video

(front) Supported Supported Supported Supported Dip Card Reader Supported Supported Not Supported Supported

Encrypting Pin Pad (EPP) /Consumer Keypad

Supported using the

EPP4 Supported using theEPP4 Supported using theEPP4 SupportedEPP Std Sec US Stainless Steel ANSI Keyboard

Envelope

Dispenser Supported Supported Supported Supported Impact Receipt

Printer Not Supported Supported Supported Supported Intelligent Depositor Module (IDM) Supported (as emulating the NCR CPM module) - IDM 4 and IDM 5 only

Supported (IDM 2

and IDM 3 only) Not Supported Not Supported

Journal Printer Supported Supported; also supports Jam Detect option

40-column

Supported Supported Graphics Thermal Journal Printer

External Alarms Supported Supported Supported Supported

Media Entry Indicators

Linear Depositor Supported, as

Envelope Dispenser Supported Supported, asEnvelope Dispenser SupportedDEPOSITORY WITH STD BIN

ENVELOPE DISPENSER - STD CAPACITY

Motorized Card

Table 1-3 Agilis NDx®_{XV 2.0 Devices and Features (continued)}

Device Diebold Opteva

Series Terminals DieboldTerminalsixSeries DieboldTerminals9xSeries NCR Terminals Non EPP PIN

device N/A Not Supported Supported (SCD) Supported Operator Video

(rear screen GUI)

Supported Supported Not Supported Not Supported

Passbook

Printer (basic) Supported Supported Not Supported Not Supported Passbook

Printer (advanced)

Supported Supported Not Supported Not Supported

Rear

Alphanumeric Keyboard (maintenance)

Supported Supported Not Supported Not Supported

Supplemental Dispenser Module (SDM)

Supported as a feature of the linear depository

Not Supported Supported as a feature

of the linear depository Supported as a featureof the linear depository

Swipe Card

Reader Not Supported Supported Not Supported Supported Thermal Receipt

Printer Supports 40-column Supports 40-column Supported Supports GraphicsDual Mode Thermal Receipt Printer:

Thermal Statement Printer

Supports two-tone

Graphical Statement Not Supported Not Supported Not Supported

Touch Screen Supported Supported Supported Supported

TTU (Terminal

Text Unit ) Dual video supportfrom within Windows XP Professional (NO TTU SUPPORT)

Dual video support from within Windows XP Professional (NO TTU SUPPORT)

Supports Operator Panel - Rear Access (HHT) - 4 lines by 20 characters

Supports Operator Panel - Rear Access Enhanced - 16 lines by 32 characters 2 $ >? 2 ) % G + F + ) 1 & B G " +120 +1" 0 $ >? H 0 ) $ 1 % 3 : 1

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1.7

Software Requirements

1.7.1 Agilis NDx®_{Base Applications}

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Table 1-4 Agilis NDx®_{XV 2.0 Basic Software Requirements}

Diebold Opteva Series

Platform DieboldPlatformix Series DieboldPlatform9x Series NCR Platform

Windows XP Professional operating system with Service

Pack 2

Windows XP Professional SP2

Diebold OEM version

Windows XP Professional SP2

Diebold OEM version

NCR XP-OEM SP2

Agilis NDx Core V2.0 Agilis NDx Core V2.0 Agilis NDx Core V2.0 Agilis NDx Core V2.0 Agilis NDx Maintenance Agilis NDx Maintenance Agilis NDx Maintenance Agilis NDx Maintenance INvolveV3.7.1 INvolveV3.7.1 INvolveV3.7.1 INvolveV3.7.1 SP1 Diebold XFS 3.0 SPs for all

supported Diebold Opteva series terminal hardware AMI, Diebold’s Agilis Module Interface V1.9.2

Diebold XFS 2.0 SPs for all supported Dieboldix

series terminal hardware

Diebold XFS 2.0 SPs for all supported Diebold9x

series terminal hardware

NCR XFS 2.0 and/or 3.0 SPs for all supported NCR terminal hardware

Agilis Base Communications (ABC) V4.2.0 supporting all protocols and virtual LE support

Agilis Base

Communications (ABC) V4.2.0 supporting all protocols and virtual LE support

Agilis Base

Communications (ABC) V4.2.0 supporting all protocols and virtual LE support

Agilis Base

Communications (ABC) V4.2.0 supporting all protocols and virtual LE support

Mayfair Agilis software

V2.4.0 Mayfair Agilis softwareV2.4.0 Mayfair Agilis softwareV2.4.0 Mayfair Agilis softwareV2.4.0

Agilis Base Communications (ABC)

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AMI (for Opteva ONLY)

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2

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2 0 0

Message Authentication Code (MAC) - Coexists 0 0 # 0 0+ )E 0 A $ A$ > $ >? Mayfair Software 0 C ) 1 C

Software Extended Application (SXA)

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Windows®_{XP Professional Operating System}

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1.7.2 Agilis NDx®_{Optional Extended Application Software}

< <

ACI Remote Client - Coexists

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Agilis Supply Manager (ASM)

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Electronic Data Capture (EDC) - Coexists <

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Event Management System (EMS/Remote Notifier) - Coexists

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-Iq ESD Agent - Coexists

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C <)

Local Screen Changes (LSC) - Coexists

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XApWare Plus - Coexists E " : 0 E " : 0 C > % G E : G E : G E F : G E : G E : E " 2 0 0 C *-> - 7 7 *-> - 7 7 @ C 1 C > % G E : 9 7 7 C A ) O A 1+ C 20- 206 ) A 1+ C > E : > G E : 9 7 7 C C 0 G E F : 9 7 7 C G E : 6 7 7 C 09 04 0 E0F G E : 9 7 7 C 0 0 + 0

1.8

Documentation

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Section 2

Terminal Configuration Data Handling

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Unsupported Terminal Commands

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2.1

NDC/NDC+ Screens and Multi-language Support

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Screen Logos, Pictures, and Icons

$ >? _{$ D} $ '$ D $ >? $ '$ D $ '$ D 2 $ '$ D $ '$ D 6+- >

Table 2-1 NDC/NDC+ Logos and Picture Conversions

NDC/NDC+

Logo/Picture Number Diebold IconConversion

Picture 000 300 Picture 010 310 Logo 1 500 Logo 10 510

Idle Screen Loop $ >?

Touch Screens $ >? _{$ )} 2 ) 2$F& $ ) @ = $ >? ₎ Blinking $ >? _{$ '$ D} ) :

Default Foreground and Background Colors

$ '$ D

$ >?

2.1.2 Multilingual Support

$ >? ₊

$ D

2.2

Function Commands and Transaction References

Function Command Screen Data

$ >?_{) 1 ) :}

Function Command Print Data

$ >? _{$ D} $ '$ D C C C $ > H H $ '$ D C C H 1 ) 4 @

Default Deposit Print Data $ '$ D ;7 // $ >? : // 2 J-K J5K : % G ) $ G G G G 6

Open Account Relationship (OAR) Transactions

$ D 2 1 " A 2 1 2 1 $ > ) 1 ) : Message Validity $ >? $ '$ D !

NDC+ Special Receipt Printing

$ >? _{$ 1}

J177K J17-K

Customized Data/Write Command $ >? - $ >? *-6 $ > 1 6+6 $ '$ D *-6 6 @ C F) F ) 0 @ @ $ >? _$ # @ F) > F) $ >?

Track 2 Write Information

$ >? _{$ 1 K}

6 C 1

$ >?

2.2.1 Transactions

$ >? _{$ 6+6}

,) *777 C $ ))

1 6+6

Table 2-2 NDC+ to Diebold Message Conversions

NDC+ SST Messages Diebold Messages

Transaction Request Consumer Request[1]

Unsolicited Status Unsolicited Status Solicited Status Solicited Status Transaction Reply Command Function Command[2]

Terminal Command Operational Command State Table Load Write Command I Screen/Keyboard Data Load Write Command II Configuration Parameters Load Write Command III Enhanced Configuration Parameters

Load Write Command III Diebold Pin Data Load Not Supported

Interactive Transaction Response Write Command V (OAR - Open Account Relationship)

FIT Data Load Write Command VI Encryption Key Change Write Command VII Configuration ID Number Load Write Command VIII Date and Time Load Enhanced Operational

Command Message

[1] _{NDC/NDC+ Transaction Request may have the last transaction data}

appended to it. When an enhanced configuration parameters customization data message feature is turned on, the previous transaction is appended. However, the Agilis NDx® configuration can be set to append previous transaction data.

[2] _{The Agilis NDx® application converts NDC/NDC+ transaction reply}

messages to Diebold function command messages.

C 2 1

2 1

$ '$ D C

2.2.2 NDC+ Identifiers *-- @ $ '$ D 1 $ >? $ '$ D *-6 1 ) :+;6-6/.+77-$ D

2.3

Security

$ >? " <:: 4 0 0 2 ) $ 1 @ $ >?_{EA 6 7 0 )} * ( ( :+;67544+77-@ $ >?_{0 )} 2 $ >? _{- 4 > 2 *} ( ( $ 0 ,

:+;67*49+77-DES (Data Encryption Standard)

< ) <) H ) " , "! " ; Triple DES <) $ >? C <::4 <::4 ) <) <) @ <) <) < % & ' ( :+5**/97+77-< Sygate ) ) $ >?

2.4

Miscellaneous Configuration Data

$ D #

Configuration Parameters

$ D #

" FH$2

$ >? _"

Message Authentication Code (MAC)

$ D 0 0 0 0 $ >? ₀ 0 @ 0 ( ( !"#"# $

:+;67/*5+77-Date and Time

$ '$ D

2 $ >?

Encryption Key Load

$ D > $ >?

2.5

Terminal Commands

$ >? _{$ '$ D} 2 $ '$ D 6 6 2 6 0 6 6 0 $ >? $ > $ >? _{$ D} $ D $ D $ >? _{$ D} $ >? $ '$ D % + $ D $ '$ D , % $ >? _{$ >}?

Section 3

Error Processing

$ >? H H 0 ) $ D " $ >? 0 ) $ D 0 )

Agilis NDx®_{Error Log}

< $ >?

1 )

Section 4

Translation File Descriptions

$ >? _C $ '$ D $ '$ D % G 6 6 G < C G F G : G ) G G A @ )