7-2 Resumes for all Full-time Professional and Staff Employees

7-2 Resumes for all Full-time Professional and Staff

Employees

Dr. Scott Stevens

Joseph Matterer

Karen Asenavage

Deborah Detzel

Nadia Redman

Baerbel Schumacher

Laurie Fuhrmann

Michael Alexo

Lowell Riethmuller

Robert Arban

Linda McDowell

Wendy Clark

Vitae Summary

SCOTT G. STEVENS

302-831-2674 sstevens@udel.edu

Education

Ed.D., January, 1988. University of Delaware--Educational Leadership Program. Dissertation: Improving the international teaching assistant experience: an evaluative study of a training program. M.A., June 6, 1981. University of Delaware -- English Literature

(including coursework in Teaching English as a Second Language [TESL], Applied Linguistics, ESL Syllabus Design, Dynamics of Language Contact, and Teaching Composition).

B.A., June 8, 1979. Bucknell University -- English Literature, cum laude.

Publications--partial listing

Article: “Rediscovering Strategic Interaction,” Blue Hills, an annual journal of Gyeonggi-do Institute for Foreign Language Education, Gyeonggi Provincial Office of Education. Vol. 4, 14-21.

Gyeonggi-do, South Korea, 2009.

Chapter, “Special considerations: intensive English programs,” NAFSA’s Guide to International Student Recruitment. Eds. M. O’Hara, K. Raftus, J. Stedman. 131-139. Association of International Educators, Washington, DC, 2000.

Article: "PennTESOL-East establishes ties with Bulgarian EFL organization." ESOL Matters, Vol 3, No 2, p. 9, April/May, 1993. Article: Co-authored: "American undergraduate students as trainers in an

international teaching assistant training program. In Preparing the Professoriate of Tomorrow to Teach: Selected Readings on TA Training. Ed. J. Nyquist, et al. Kendall Hunt Publishers, 1990. Article: Co-authored: "Employment conditions study and advocacy advance

on two fronts." PennTESOL Newsletter Spring/Summer, 1990, pp. 5 - 7.

Juried chapter: "A dramatic approach to improving the oral intelligibility of ITAs." English for Specific Purposes. Ed. Richard Young, 8, 1989, pp. 81-192.

Grants and Funding--partial listing

Co-Principal Investigator for “Undergraduate Intensive English Language Program” for economically disadvantaged university students from Africa, Asia, Central America, through the State Department, for $546,000, April 2010 through September 2010.

Co-Principal Investigator for a University of Delaware Teacher Training Program for Egyptian, Syrian, Moroccan and Jordanian Primary and Secondary School Teachers and Administrators, through the State Department for $699,980, September 2006 through August 2008.

Principal Investigator for a University of Delaware and University of Algiers Partnership to Promote Increased Business English Teaching Capacity in Algeria through Curriculum Development and Faculty Training, through the U.S. Department of State for $265,654 from 2002 through 2005.

Co-Principal Investigator with Christopher Wolfe for a University Affiliation Program in Law and Judicial Review Among the University of Delaware, Widener School of Law, and Catholic University of Ecuador, through the State Department for $149,561, May 1, 2000, to September 30, 2003.

Co-principal Investigator and Program Administrator for a $138,000 USIA grant to provide TEFL training for Central American teachers, 1992, 1993 and 1994.

English Language Program Director and contributing writer to $1.4 million U.S.A.I.D. grant to provide economics language training for Bulgarian professionals, 1991 to 1992.

Papers Presented--partial listing

"Reflecting on Other Models as Colombia Marches toward 2019," Keynote plenary address at the 2009 Colombian

Association of Teachers of English (ASOCOPI) annual Conference, Medellin, Colombia, October 8-10, 2009.

“IEP Issues: A Government Dialogue,” Chair and panel Presenter, NAFSA Annual Conference, Kansas City, Mo., June 2, 2010.

“ESL Administrator’s Workshop,” a two day, 12 hour workshop

Conducted in conjunction with Bill Wallace (U. Alabama), Kathy Trump (George Mason U.), Christa Hansen (Georgetown U.), Eva Bowman (U. of North Texas), NAFSA Annual Conference, Washington, DC, May 25,25, 2008.

"Saudi Students in U.S. Schools: Two Years Later," a panel co-presented with Karen Asenavage, University of Pennsylvania; Elizabeth Atkins and Tobie Hoffman, Drexel University. NAFSA Region VII Conference, Baltimore, MD, November 9, 2007.

“Curriculum development, student outcomes, assessment, and

Accreditation,” seminar co-presented with Dr. Susan Gonzo, Dr. Numa Markee, Dr. Kathleen Romstedt, and Dr. Nancy Storer. TESOL Conference, Seattle, WA. March 23, 2007.

“Advocating for IEPs: A Dialogue with U.S. Government Officials,” Chair

and moderator. NAFSA 58th _{Annual Conference, Montreal, Canada,} May 24, 2006.

“Creating campus and community connections to enhance short term programs,” with Elizabeth Byleen and Geri Lamer, University of Kansas. NAFSA 56th _{Annual Conference, Baltimore, MD, May 26, 2004.} “Retooling for new challenges in ESL,” with Liz England, Laura Latulippe,

“Teaching English through drama,” invited speaker, 6th _METU International ELT Convention: Expanding our horizons, May 25-27, 2000, Middle East Technical University, Ankara, Turkey.

“Making your IEP Indispensable,” pre-conference workshop co-presented at the NAFSA Educators 51st _{Annual Conference, Denver, CO, May 25,} 1999.

“Drama as an Effective Teaching Methodology,” plenary paper at the 12th Annual Panama TESOL Conference, September 20, Panama City, Panama, 1997.

Special Appointments and Offices Held

President, consortium of University and College Intensive English Programs

Region VIII ATESOL Representative, NAFSA, 1992 - 1995.

Advisory member for the Advisory Council on Bilingual Education for the State of Delaware, 1988 - 2005.

Vice President for Advocacy, American Association of Intensive English Programs, 2004-2006, 2008-2011.

Professional Experience

Director, English Language Institute, University of Delaware, July 1, 1984 to present. Responsible for Administering an English as a Second Language program for students, Teaching Assistants, and business professionals. Supervise 150 full and part time faculty and staff.

Coordinator, Masters of TESL program; faculty member, School of Education, July 1, 2002 to present.

Faculty member, English Language Institute, University of Delaware, January 1982 to 1984; 2002 to present.

Joseph W. Matterer

Education

M.A. Linguistics, specialization in TEFL

Ohio University, Athens, Ohio

June, 1979

B.A. English and Philosophy (dual major)

Marshall University, Huntington, West Virginia

January, 1977

Professional Experience

Associate Director

, English Language Institute, University of Delaware

2005 to present

Duties include oversight of curriculum, syllabi, class textbooks and materials; recruitment

and supervision of temporary contract faculty, supervision of teacher evaluations;

supervision of tutoring center and SALC; coordinator of the International Teaching

Assistants Training program; program marketing and student recruitment; coordination of

special programs; supervision of sponsored students; academic advisement. Additional

duties include teaching ESL classes in the ELI and conducting teacher training for TEFL

teachers in teacher training programs both at the University of Delaware and abroad.

Assistant Director

, English Language Institute, University of Delaware

1994 to 2005

Duties include oversight of curriculum, syllabi, class textbooks and materials; recruitment

and supervision of temporary contract faculty, supervision of teacher evaluations;

program marketing and student recruitment; coordination of special programs;

supervision of sponsored students; academic advisement. Additional duties include

teaching ESL classes in the ELI, teaching in the International Teaching Assistants

Training program and teacher training for TEFL teachers.

Coordinator, International Teaching Assistants Training Program

,

2004 to 2010

Coordinated program twice a year for international teaching assistants at the University

of Delaware. Duties included hiring of instructors, oversight and development of

curriculum, training of SPEAK and UDIA test raters, and working with the Office of

Graduate Studies and University of Delaware graduate programs.

Instructor

, English Language Institute, University of Delaware

1985 to 1994

Taught all levels and skill areas in intensive English program, TOEFL preparation course,

and International Teaching Assistant Training program; designed and coordinated special

short-term programs; developed and supervised ELI program curricula in 1984, 1988,

1990, and 2001; presented workshops in teacher training programs.

Director

, Intensive English Program, Wesley College, Dover, Delaware

1983 to 1985

Administered all aspects of ESL program for trainees from Saudi Arabian Airlines

including supervision of faculty and staff and design and implementation of class

instruction and computer assisted laboratory.

Coordinator of Special Programs

, American International Education and Training

Western Washington University, Bellingham, Washington

1982 to 1983

Coordinated and taught in ESL program for trainees for Saudi Arabian Airlines.

Instructor

, American International Education and Training

University of Redlands, Redlands, California

1980 to 1982

Taught ESL

Instructor

, Eastern New Mexico University, Roswell, New Mexico

January 1980 to September 1980

Taught ESL and ESP (English for airline mechanics)

Instructor

, Garyounis University, Benghazi, Libya

September 1979 to December 1979

Taught ESP to medical students

Graduate Teaching Assistant

, Ohio University, Athens, Ohio

September 1977 to August 1979

Taught ESL in the Ohio Program of Intensive English

Teaching and Teacher Training Experience

ESL instructor

(1977-2010): taught all levels and all language skills.

International Teaching Assistant Program instructor

(1986-2007): taught a pedagogy

class twice a year to potential international TAs to prepare them for instructional duties at

the University of Delaware.

TOEFL Test Preparation class

(1986-2002): taught a two-month test preparation course

(35 hour course) six times a year to prepare students for the Test of English as a Foreign

Language.

Guest Lecturer in EDUC 647 “Advanced ESL Teaching Methods, Design, and

Strategies”

(2009): taught three classes on grammar in Grant Wolf’ class.

Instructor of record in EDUC 647 “Advanced ESL Teaching Methods, Designs, and

Strategies”

(2008): taught fall semester course in MA TESL program

Guest Lecturer in EDUC 647 “Advanced ESL Teaching Methods, Design, and

Strategies”

(2004-2007): taught four classes per semester on grammar, writing, and

Strategic Interaction in Dr. Stevens’ class.

Teacher Trainer

(1986-2010): trained international EFL teachers, supervisors, and

trainers at UD in various teacher training programs.

Teacher Trainer

(2005-2007): trained Korean English teachers in Korea for the Seoul

Ministry of Education.

Papers and Workshops Presented

Plenary Chair, “New Directions in Teaching-Learning English for Academic and

Occupational Purposes,” 4th International Conference on English Language Teaching.

The University of Algiers, Algiers, Algeria, December 10-12, 2005

“Using Problem-Based Learning in the ITA Training program,” International TESOL

Conference, 2003, Baltimore, Maryland.

“Working with International Students,” presented at the 6th annual National Conference

on the Education and Employment of Graduate Teaching Assistants, November 5-11,

1997, Minneapolis, Minnesota.

“Teaching International Students in the College Classroom,” presented at the University

of Delaware Conference for Teaching Assistants, August, 1997

“Strategic Interaction,” invited presenter at the Expanding Horizons in English Language

Teaching Conference, Chulalongkorn University, Bangkok, Thailand, November, 1995

Co-presented “Designing Short Term ESL Programs,” at the National Association of

Foreign Student Affairs (NAFSA) 44th Annual Conference, Chicago, Illinois, May, 1992

Co-presented “Designing Short Term ESL Programs,” at the National Association of

Foreign Student Affairs (NAFSA) 42nd Annual Conference, Portland, Oregon, May 1990

Co-presented “Designing Short Term ESL Programs,” at the National Association of

Foreign Student Affairs (NAFSA) 41st Annual Conference, Minneapolis, Minnesota,

May, 1989

Professional Affiliations

Teachers of English to Speakers of Other Languages (TESOL)

KAREN ASENAVAGE

PROFESSIONAL PROFILE

Effective academic and administrative leader, who can translate academic vision into results that serve faculty, staff and students. Experienced academic program developer,

with the courage to champion and implement best practice supported by extensive experience developing programs and workshops and teaching diverse multicultural post-secondary learners. Creative change manager and motivator with a proven record of bringing together and transforming constituencies into dedicated, supportive, growing communities. Entrepreneurial academic administrator, who can identify and capitalize upon educational opportunities for sustainable growth and development.

EDUCATIONAL AND ADMINISTRATIVE EXPERIENCE 2009-2011 Associate Director for English Language Study

Yale Center for Language Study

Yale University, New Haven, Connecticut USA

Was sought out to initiate and establish a new program specifically because of a proven track record of execution in program development and the ability to bring together diverse stakeholders for a common educational goal.

 Set and communicate the vision, mission, and strategic plan for academic English support as professional development to capture University support and drive programming.

 Conduct a needs analysis with internal and external scans to frame the academic English language program to support the needs of Yale’s extensive international population.  Develop and provide six academic courses, assessments, individualized instruction,

academic counseling, technology support through Sakai LMS, library resources, and workshops on demand.

 Recruit, hire, orient, support, and evaluate lectors, instructors, and tutors.  Establish and document program policies and procedures.

 Build and cultivate relationships with Yale Schools, Centers and Programs to maximize resources and extend reach.

 Consult with Yale Schools and Programs to set English language policies.  Partner with local organizations to share English language expertise and skills.  Teach one course per year.

2006-2009 Coordinator Distributed Learning and Transitional Leader

College of General Studies, English Language Programs University of Pennsylvania, Philadelphia USA

In addition to regular duties, was sought out to assume leadership during extensive reorganization to: supervise, schedule, recruit, hire, orient, and provide professional development for a large cadre of adjunct faculty. Streamlined complex administrative processes saving more than 50 K USD and positioning the program for continued growth.

 Develop and maintain 100+ on-line courses through e-College and Blackboard LMS.  Provide educational technology, strategic planning, training and support for instructors,

staff and students.

 Teach online Writing for Biomedical Professionals, Academic Writing, Writing for Professional Purposes. Teach face to face, integrated skills and skills-based courses at intermediate and high intermediate level and in customized business and South African teacher training programs.

 Transition course and teacher evaluations and assessments to a web based form for significant cost and time savings which expedited availability of data for planning and curriculum development.

 Initiate and maintain working relationships with the Biomedical Postdoctoral Program, Office of International Programs, the School of Medicine, local pharmaceutical

companies, and regional research institutes and hospitals.

 Assess Writing Placement and International Teaching Assistants SPEAK and IPT examiner.

 Coordinate the Fulbright Fellows Program Summer 2009.

2000-2006 Chair of Programs

Higher Colleges of Technology (HCT), (Al Ain Women’s), United Arab Emirates

HCT is a system of 14 colleges located in six urban centers in the United Arab Emirates. It is modeled on the British Columbia Institute of Technology college system which began operation in 1988. As an innovative leader and curriculum developer I was responsible for developing and stabilizing programs and staff based upon graduate outcomes and quality control on an institutional scale and managing capital, equipment and budget in excess of 1 M. I was also responsible for achieving significant partnerships. Recruited, hired and supervised staff from over 15 countries. Established and managed local advisory boards for each program.

2005-2006 Chair of the Work Readiness Program (WRP)

Enhanced a bilingual work readiness program for women returning to the workforce providing skills workplace training, certificate-based skills assessments liaising with the Ministry of the Interior and local businesses to provide internships and employment.

2004-2005 Chair of General Business and IT (GBIT)

Led an inexperienced team of English and content-based instructors in the development of a seven- module English integrated business curriculum based upon second language

pedagogy that boosted English scores by 30% on internationally benchmarked exams. Managed local advisory boards.

2000-2003 Chair of B. Ed in Teaching English to Young Learners (TEYL)

Developed, managed, and taught in the first Bachelor’s degree program in collaboration with HCT educators and staff and in conjunction with the University of Melbourne.

Established strategic liaisons with local K-12 principals and educators to establish a student teaching practicum program utilizing their schools and also provided training for local teachers. Planned and supervised repurposing of laboratories into a suite of education classrooms.

2000-2002 Chair of Health Sciences

Led a team of health science and English instructors in content-based program .Reviewed and ensured quality implementation of curriculum and assessment. Collaborated with instructors to add problem, project, and case-based learning experiences to curriculum.

1997-2000 Director of English for Specific Purposes (ESP) Unit

United Arab Emirates University, United Arab Emirates

Led a large multicultural team of English language instructors in teaching, curriculum and

assessment revision and development to provide support for students, teaching assistants, and faculty in seven faculties: Agriculture, Business, Education, Engineering, Humanities, Sciences, and Shariah and Law at the United Arab Emirates University.

1996-1997 Assistant Director of Curriculum and Integration English for Specific Purposes Unit

United Arab Emirates University, United Arab Emirates

1994-1996 Instructor and Lead Teacher in Agriculture English for Specific Purposes Unit

United Arab Emirates University, United Arab Emirates

1992-1994 Visiting Lecturer and Coordinator of ESL Testing and Undergraduate Courses

Indiana University-Purdue University at Indianapolis (IUPUI), Indianapolis, Indiana

1980-1982 Paraprofessional and Instructor in Department of Natural Sciences

ADJUNCT POSITIONS 2009 Adjunct Professor in M. A. TESOL Program

LIN-556OL Second Language Acquisition-Fall and Spring

Cornerstone University, Grand Rapids, Michigan

2007-2009 IELTS Examiner and SPEAK Examiner for International Teaching Assistants

Drexel University, Philadelphia, Pennsylvania

1990-1991 Associate Instructor of ESL (part-time)

English Language Services (ELS), Marion College, Indianapolis, Indiana

1989-1992 Associate Instructor of ESL/ESP (part-time)

American Language Academy (ALA), Butler University, Indianapolis, Indiana

1989-1991 Instructor of ESL/ESP and Tutor in Sciences (part-time)

Ball State University, Muncie, Indiana

BUSINESS EXPERIENCE

1983-1991 Manager and Estimator for Commercial Painting Companies

D & A Painting, Chicago, Illinois

Spectrum Painting Company, Indianapolis, Indiana

CONSULTANCIES

2007 U. S. State Department, English Language and Content Area Specialist

Cape Town, Pretoria, Johannesburg, and Newcastle, South Africa

2007 Institute of Applied Technology, English Language Specialist

Dubai, United Arab Emirates

2003 U. S. Embassy Regional Language Officers (RELOS), EFL/ESL/ESP Consultant

Manama, Bahrain

1997-1999 ESL/ESP Consultant for the UAE MOH School of Nursing

Abu Dhabi, United Arab Emirates

EDUCATION

2009-2013 Ph.D. Organizational Leadership (Accepted 2008, expected completion 2013)

2003-2007 Post-graduate coursework in higher education management and leadership

University of Pennsylvania, University of Nebraska-Lincoln, University of Maryland-Baltimore, University of Cincinnati

2001 Teacher Certification: Secondary Biology, Chemistry, All Grades ESL

Ball State University, Muncie, Indiana

1992 M. A. Teaching English as a Second Language (TESL)

Ball State University, Muncie, Indiana

1980 B. A., Cum Laude, Biology, minor in Chemistry

Messiah College, Grantham, Pennsylvania

HONORS AND AWARDS

2008 University of Pennsylvania School of Arts and Sciences

Staff Incentive Bonus Award-Silver

1994-2008 Numerous Travel, Presentation and Professional Development Grants

from Indiana University-Purdue University at Indianapolis, United Arab Emirates University, Al Ain Women’s Higher Colleges of Technology, TESOL Arabia and The English Language Programs at the University of Pennsylvania.

1990-1992 Ball State University Graham E. Pogue Graduate Education Scholarship 1980-1981 Messiah College Board of Trustees Graduate Representative

1980 Messiah College, Cum Laude

1976-1980 Messiah College Academic Scholarship PUBLICATIONS

Asenavage, Karen. (2009). A Survey of Christian English Language Teachers in Countries that Restrict Missionary Activity. In Canagarajah, S. and Wong, M. (eds.), Christian Educators and Critical Practitioners in Dialogue: Ethical Dilemmas in English Language Teaching. New York: Routledge, Taylor and Francis Group.

Asenavage, Karen. (2003).What Lies Beneath. TESOL Arabia Perspectives, 11 (4), 16-19. Asenavage, Karen. (2003). Communicative Competence, Constructivism and

Sustained-Content Language Learning, Competitors or Comrades? Model Forum, Volume 3. Asenavage, Karen and Bob Hunkin. (1998). EFL Positions: Finding the Right Job. ESL

Magazine, November/December, 1 (6), pp. 20-24.

Asenavage, Karen. TESOL Arabia. (1997). TESOL Matters, 7 (3), p. 25.

Asenavage, Karen and Abdulrahman Al Masri. (1995). English for Agriculture: Plant and Animal Science and English for Agriculture Food and Nutrition. United Arab Emirates University Publications Department.

Connor, Ulla and Karen Asenavage. (1994). Peer Response Groups in ESL Writing Classes: How Much Impact Upon Revision? Journal of Second Language Writing, 3 (3), pp. 257-276.

PROFESSIONAL SERVICE

2010-2012 Christian English Language Educators Association Executive Board

2008-2009 NAFSA Region 8 Affiliate TESL Regional Representative

2007-2009 PennTESOL East Technology Interest Section Co-Chair

2005-2006 Oasis Hospital Board of Directors, Al Ain United Arab Emirates

2001-2006 TESOL Arabia, Secretary United Arab Emirates

2000-2008 TESOL International, United States

1997-1998 Past President of the Executive Board of TESOL Arabia, United Arab Emirates

1997-1998 Associate Chair of TESOL Arabia '98, Al Ain, United Arab Emirates

1995-1997 President, TESOL Arabia, Al Ain, United Arab Emirates

1992-1994 Membership Secretary, Indiana TESOL (INTESOL), Indianapolis, Indiana

1980-1981 Board of Trustees Messiah College, Grantham, Pennsylvania

PROFESSIONAL AFFILIATIONS

 Commission on English Language Program Accreditation (CEA) Reviewer

 ConnTESOL

 National College Testing Association (NCTA)

 Pennsylvania Distributed Learning Association (PADLA)

 Teachers of English to Speakers of Other Languages (TESOL)

SELECTED RECENT PROFESSIONAL DEVELOPMENT

 Essentials of Management, University of Pennsylvania, April-September 2008  Instructional Design and Camtasia, Drexel University, June 2008

 Project Management Fundamentals and Applications Online, Fundraising for Non-Profits, and Grant Writing, Delaware County Community College, May-August 2008  Chair Academy for Leadership and Development, United Arab Emirates, May

2003-2004

INVITED PRESENTATIONS (National and International)

Invited Speaker: NAFSA 2009 (May, 2009; Los Angeles). Partnering Pays Off: The Biomedical Online Writing Program at the University of Pennsylvania. Selected as Best of Region 8.

Invited Speaker: Instituto Guatemalteco Americano 25th Annual Conference (November, 2006; Guatemala City). Qualities of Effective Leaders in Environments of Change and Easy Educational Technology.

TESOL’06 (March 2006; Tampa). Evening Leadership Forum: Qualities of Effective Leaders in Environments of Change.

Invited Professional Development Workshop Leader: TESOL ’05 (March, 2005; San Antonio). Take the Lead by Updating your JobQuest Skills with Deborah Wilson, Bryan Gilroy and Ross Currie.

Invited Professional Development Workshop Leader: TESOL Arabia 2005 (March 2005; Dubai). Recruiting Quality Teachers, Leadership Development Course Program with Deborah Wilson and Strategies for Teaching English to Younger Learners with Mary Lou McCloskey, Linda New-Levine and Sarah Lawrance and English for Young Learners Forum with Sarah Lawrance.

Invited Professional Development Workshop Leader: TESOL ’04 (March 2004; Long Beach). Obtain that Dream Job with Deborah Wilson, Bryan Gilroy and Ross Currie and Management Skills We Wish We Didn’t Need (replacing Kerry Valentine) with Bryan Gilroy, Anne Frentzen, John Aydelott, Kathy Cardott and John Schmidt.

Invited Speaker: University of Damascus TEFL Conference (May 2002; Damascus).

Developing Intercultural Communication through Internet-based Multimedia Discussion Tools with Phil Milton and Intercultural Communication in a Teaching English to Young Learners program: the UAE model.

Keynote Address: Al Ain Educational Zone (December 2002; Al Ain). In search of an EFL Model: yesterday, today, tomorrow and within.

Invited Speaker: Al Ain Educational Zone (February 2002; Al Ain). Stretching Our Students, Stretching Ourselves.

Invited Speaker: Abu Dhabi Education Zone (February 2002; Abu Dhabi). 3 P’s, Q and R.

Invited Speaker: TESOL Arabia Al Ain Chapter (October 1998; Al Ain). Find that Next Job. Invited Speaker: Dubai Ministry of Education (November 1997; Dubai). New Eyes, New Ideas for English Instructors.

Invited Speaker: SPELT (Society of Pakistani English Language Professionals) (October 1995; Karachi). Lively Activities for the ESP Classroom, and From Soup to Nuts: Reading Activities for the ESL Classroom with Audrey Kennedy.

Invited Speaker: Indiana University Computer Adaptive Testing Conference (CAT) Testing Conference (May 1994; Indianapolis). CAT for Reading Placement in ESL at IUPUI.

PRESENTATIONS (National and International)

TESOL ’09 (March, 2009; Boston). CELEA Colloquium: Social Justice, Faith and English Language Teaching with Michael Pasquale, Brad Baurain and Andy Bowdler.

NAFSA Region 8 Regional Conference 2008 (November 2008, Pittsburgh). Partnering Pays Off: The Writing for Biomedical Professionals Program at the University of Pennsylvania with Kryste Ferguson.

TESOL ’08 (April, 2008; New York). Communities of Language Practice in South Africa with Francinah Magoro, Francisco Matete, et al.

NAFSA Region 8 Regional Conference 2007 (November, 2007; Baltimore). Saudi Students in U.S. Schools: Two Years Later with Elizabeth Atkins, Tobie Hoffman, and Scott Stevens.

Penn-TESOL East (April, 2007, Philadelphia). On-line Teaching and Learning 101 with Reese Heitner, Diane Panino, Christine Schwarz, and Bennett Turner.

TESOL ’07 (March, 2007; Seattle). Becoming Advocates of Social and Global Change, TESOL All-Caucus Colloquium, Making the Grade with Gradekeeper and On-line Pronunciation Course for Biomedical Professionals.

TESOL’06 (March 2006; Tampa). Professional Integrity and the Christian ELT Leader: TESOL CETC Colloquium, with Rich Robison, Thomas Scovel, Darla Cuppery, and Jeff Stebbins; Evening Leadership Forum: Qualities of Effective Leaders in Environments of Change.

Al Ain Women’s College Professional Development Series 2004-2005 (June 2005; Al Ain). Being a Leader Even When You Aren’t at the Top.

TESOL Arabia 2004 (March 2004; Dubai). Maintaining Standards in Project-Based Learning. TESOL ’03 (March 2003; Baltimore). Developing and Using an Administrative Portfolio and Hear the Secrets of the Search Committee with Deborah Wilson and Jas Gill.

CTELT Conference (December 2003; Dubai). Easy Assessment Websites for Teachers. CTELT Conference (May 2002; Dubai). Alternative assessments in the B. Ed TEYL Program: problems and solutions.

TESOL ’00 (March 2000; Vancouver). Assessment in the Arab World Colloquium with Christine Coombe, Mark Algren, et al.

TESOL '99 (March 1999; New York). Arab Students Overcoming Writing Barriers with Salah Troudi.

TESOL '98 (March 1998; Seattle). ESP in the Arab World Colloquium with Mark Algren, et al. and Teaching Writing to Arab Students with Salah Troudi.

TESOL Arabia '98 (March 1998; Al Ain). ESP in the Arab World Colloquium Salah Troudi, Janet Miller, et al. and New Eyes for Textbook Activities.

TESOL '97 (March 1997; Orlando). Curriculum Development in the Arab World Colloquium, EFL in Western Asia, ESP against all Odds and TESOL Affiliate Presentation: Professional Development.

TARA (The Arabia Reading Association) (November 1996; Manama). From Soup to Nuts: Reading Activities for the ESL Classroom with Audrey Kennedy and Amina Meghierbi.

TESOL Arabia '96 (March 1996; Al Ain). From Soup to Nuts: Reading Activities for the ESL Classroom with Audrey Kennedy and Jane Koester.

TESOL Arabia '95 (March 1995; Al Ain). Lively Activities for the ESP Classroom with Audrey Kennedy.

ESP Conference (November 1994; Alexandria). Lively Activities for the ESP Classroom with Audrey Kennedy.

Midwest TESOL (October 1994; Indianapolis). A Meeting of the Minds: A Study of Peer Group Collaboration in the ESL Writing Classroom with Ulla Connor, and Reading Tastes Great: Realia in the ESL/EFL Classroom with Nancy Bortner.

TESOL '94 (March 1994; Baltimore). Reading Tastes Great with Nancy Bortner, Julie Bauerband, and Karin Conner.

TESOL '93 (March 1993; Atlanta). In Progress: Study of Peer Group collaboration in the ESL Writing Classroom with Ulla Connor.

Conference on College Composition and Communication (CCCC) (March 1993; Atlanta). In Progress: Study of Peer Group collaboration in the ESL Writing Classroom with Ulla Connor. Midwest Teachers of English to Speakers of Other Languages (Mid TESOL) (April, 1992; Indianapolis). In Progress: Study of Peer Group collaboration in the ESL Writing Classroom with Ulla Connor.

Deborah J. Detzel

debdetzl@udel.edu

Administrative Experience

University of Delaware English Language Institute

Assistant Director April 2005 – present

Responsibilities include:

Academic records: accurate maintenance and communication of student records including

scheduling, grades, attendance and graduation data

Student services: new student orientation, arrival and housing of new students, cultural, campus

and community connection opportunities through activities, events and volunteer service,

advising, counseling and making referrals as needed

Supervisory duties: assist with annual observation of ELI faculty and orientation of newly hired

teachers, directly supervise ELI housing coordinator and orientation helpers

BRIDGE program for CAP (conditionally admitted) students: research and select appropriate

courses for the program, liaise with UD departments and professors of Bridge courses, hire and

supervise recitation leaders, register and advise eligible CAP students

International travel and fairs in support of ELI Admissions and Recruitment office

ELI database management

Penn State University York Campus

Instructor and ESL Coordinator

2000 – 2003

Administration of ESL Gateway and ESL Futures Programs

Grant proposal writing, grant administration and reporting

Recruitment, testing, advising and placement of incoming and continuing students

First year program course design and administration

Summer prep program course design, logistics, and staffing

Responsible for budget and administration of program funding

York Adult Learning Center

Instructor and Counselor

1990 – 2000

Program development: program grew from 25 students served per year to over 250 per year

Recruitment, intake, assessment, and placement of students

Curriculum and materials design for multi-level ESL, computer and GED

Training and supervision of volunteers

ESL Civics curriculum designed and chosen by the state for implementation in Adult ESL Education

Year-end reporting to Pennsylvania Department of Education and other stakeholders

Collaboration on content of grant proposals

Teacher Training Experience

University of Delaware English Language Institute

2004 – present

Developed and deliver the following EFL teacher training workshops:

Teaching Listening: Preparing the Foundation for all Aspects of Language

Speaking: The Measure of Knowing a Language

Finding our Stories

Using Supplemental Materials in Teaching EFL

Techniques for Teaching Beginners

Teaching Grammar and Writing to Lower Proficiency Levels

Teaching Vocabulary: The Place of Vocabulary in 2

_{Language Teaching and Learning}

Teaching EFL to Large Classes

Creative Aspects of Teaching EFL

Mentor and advise EFL teachers in stateside training programs and/or in- country conferences

Guest teach in MA TESL Advanced Methods course

York Adult Learning Center

1994 - 2001

Acted as lead teacher responsible for classroom training and supervision of newly hired and volunteer

teachers in ESL program

Designed and presented yearly in –service workshops for Adult Ed ESL teachers of York County ESL

programs and service providers

Conducted bi-annual training for volunteer ESL tutors of the York County Literacy Council, the Hanover

Area Literacy Council and Tutors of Literacy in the Commonwealth

Listed as regional trainer for Pennsylvania Department of Education Adult Ed/ESL Division

Teaching Experience

University of Delaware English Language Institute

2001 – 2009

Classes taught in the Intensive English Program:

General Listening/Speaking I, II, III, IV and Stories V

General Reading/Writing I, II, III, IV, V

English for Academic Purposes V Listening/Speaking and Reading/Writing

American Culture IV/V

Written Business IV

Ethnographic Research as Cultural Immersion

On-site Oral Intelligibility classes for corporate clients; tutoring of corporate clients

Penn State University, York Campus

1999 – 2003

Credit-bearing courses in ESL Bridge program:

ESL 004 Basic English Composition

ESL 015 Freshman Composition

ENGL 100 English Language Analysis

AMSTUD100 American Studies (designated section for ESL students)

Continuing Education courses:

Workplace ESL

Advanced ESL

EAP intermediate, advanced

York Adult Learning Center

1990 – 2003

Daily teaching of ESL classes for immigrant, refugee and other NNS in large multi-level classroom setting

Taught ESL GED prep program, computer classes and ESL Civics

Designed and taught curriculum for asylum-seeking DHS detainees at York County Prison

Other teaching experience

LinguaCall International, York, PA Corporate and Workplace ESL

1995 –1997

Spring Grove Elementary School Public school ESL program

1989 –1990

Education and other significant background experience

American University

.

M.A. TESOL

December 1998

Pennsylvania State University

Associate of Science, Computer Science Aug 1987 – May 1990

60 of 64 credits completed

New Tribes Institutes

Languages and Linguistics

Jan 1976 – June 1980

Waukesha, WI; Durham, Ontario, Canada; Camdenton, MO; Sanford, FL, Head Office

Coursework for specialized work in unwritten languages in remote regions of the world included:

Principles of Linguistics , Phonetic transcription, Phonology, Morphology, Syntax, Language Analysis,

Phonemic Analysis and Interpretation, Cross-cultural Communication, Field Study Techniques,

Language Learning, Informant Technique, Language Teaching, Preparing Literacy Materials,

and Field Medicine.

Conducted language field work in Indonesia on the islands of Kalimantan, Ambon and Seram1981- 1985.

Proficient in Bahasa Indonesia.

Publications

Teaching ESL Civics in a Multi Level Class.

PDE Staff Handbook Online, March 2001.

Also kept on reserve at CAL in Washington, D.C.

NADIA T. REDMAN, M.B.A.

Nadia.Redman@gmail.com

P

ROFILE



Versatile, self-directed professional with several years of project management and

marketing experience



Strong educational focus on International Business and Marketing with Master’s degree

(MBA)



Highly-rated communication, writing, and presentation capabilities



Goal-oriented individual with ability to work successfully on independent projects and in

team situations



Effective planning and organizational capabilities with highly rated follow-up skills



Multilingual abilities with oral and written translation experience



Excellent analytical and problem-solving skills with strong attention to details and

deadlines

P

ROFESSIONAL

E

XPERIENCE AND

A

CHIEVEMENTS

Assistant Director, Admissions & Recruitment (February 2008 – present)

University of Delaware English Language Institute (Newark, DE)

– Leading institution in the

field of ESL, providing intensive English programs for students, professionals, and general

language learners.



Oversees the ELI Admissions Department and responsible for the ELI’s

Marketing/Recruitment efforts



Represents the ELI and the University of Delaware overseas: participates in education

fairs, conducts seminars/presentations, and meets with recruitment agents, consular

officials, and counselors at bi-national centers



Oversees the application process for most ELI programs and projects enrollment data for

future sessions



Provides advising to students/potential students regarding visa regulations, admissions,

programs, etc.



Manages the ELI’s relationships and contracts with international recruitment agencies

Project/Marketing Coordinator (October 2007 – January 2008)

OfficeTeam (Wilmington, DE)

– Staffing agency specializing in placement of highly skilled

professionals.



Placed with the same client for the duration of employment; assignment originally

intended for three weeks was extended indefinitely by client



Successfully executed several projects, including the generation of high volumes of

reports requiring meticulous attention to detail and high degree of professionalism

inherent with dealing with sensitive information



Marketing activities include: development of creative concepts for new marketing

campaign; collaboration with graphic designers to design and distribute direct mail

collateral; competitive analysis

Project Coordinator & Research/Administrative Assistant (2006)

Quebec Community Groups Network (Quebec, Canada)

- NPO-promotes vitality of

English-speakers in Quebec.



A tutorial program meant to promote the use of the QCGN Digital Library (a system

requiring extensive investment, but which was not being used by members); tutorial had a

high participation rate and was awarded positive ratings by participants as measured by a

post-tutorial satisfaction survey



A project to determine the process to obtain copyright clearance from government

officials for their publications to be stored in the QCGN Digital Library; resulted in the

growth of this resource (in terms of the addition of documents to library)

Purchasing Assistant (2004-2005)

A. Camacho, Inc. (Plant City, FL)

– Importer and distributor of specialty foods originating from

Spain.



Special project management, including overseeing preparation for audit of warehouse

operations that achieved a rating of “Excellent” by an independent auditing agency



Improved efficiency of purchasing department by establishing daily process for tracking

and reporting on the status of all containers en route to distribution centers, both

domestically and internationally



Collaborated frequently with third party service providers to avoid and resolve shipping

delays

Marketing/Sales Coordinator (2003-2004)

Cornerstone Consulting, Inc. (Clearwater, FL)

– Information technology consulting firm.



Worked directly with Vice-President of Marketing to create and deploy marketing plan,

conduct various telemarketing campaigns, prepare and distribute press releases, manage

communications with potential clients using CRM software, and attend networking

events/trade shows



Designed and managed content of several websites with special attention to search engine

optimization



Developed database of local publications to facilitate communications and press release

distribution

Special Projects Manager (2001-2005) – Final title/position held

Tampa Machinery Auction, Inc. (Tampa, FL)

– Regional vehicle and machinery auction.



Prepared several proposals that resulted in multi-million dollar state and local

government contracts



Responded to the company’s urgent need to improve service quality to Spanish-speaking

clients by providing assistance with the purchasing and selling processes in their native

language and by translating all vital documents

Assistant to Clinic Coordinator (2000-2001)

USF Memory Disorder Clinic (Tampa, FL)

– Research & health care services for individuals

with memory loss.



Assisted with the promotion of clinic services by conducting community memory tests,

preparing presentations and public relations materials, and attending health research

lectures and presentations



Oversaw general office functions and daily tasks of employees and volunteers;

responsible for employee training

E

DUCATION AND

P

ROFESSIONAL

D

EVELOPMENT

Master’s degree in Business Administration (MBA)

Focus: International Management

Laval University (Quebec City, Canada) – AACSB accredited

Bachelor of Arts degree in International Business Minors: Marketing, French and Spanish

University of South Florida (Tampa, Florida) – AACSB accredited

USF Honors College Graduate

Certificate in Web Building and Marketing

University of South Florida (Tampa, Florida)

I

NFORMATION

T

ECHNOLOGY AND

F

OREIGN

L

ANGUAGE

S

KILLS

INFORMATION TECHNOLOGY:



Microsoft programs

: Outlook, Word, Excel, PowerPoint, Publisher, Access, Money,

Works



Other software

: Dreamweaver MX 2004, Adobe Photoshop, ACCPAC CRM,

WordPerfect

LANGUAGES:



Fluent in English (native language, excellent oral and written skills)



Fluent in French (oral and written)



Highly proficient in Spanish (oral and written)



Working knowledge of Brazilian Portuguese (oral and written)

S

PECIAL

B

USINESS AND

A

CADEMIC

P

ROJECTS



Development of several marketing plans

involving products/industries such as maple

syrup,olives/specialty foods, and beverages.



Master’s degree thesis

: “Perceptions & the Prospects for Improving Canada-USA

Business Relations: A Study of the Future Business Leaders of Quebec.” (2007)



MBA Individual directed study

: “Immigration and National Cultural Identity: The Case of

the US.” (2007)



Consultant project

: Created discussion document for an Executive Director Network for

the Quebec Community Groups Network. (2007)



Consultant project

: Developed a proposal to completely transform the business plan and

operations of SoHo World, a small multilingual translation company seeking

multi-million dollar contracts. (2006)

BAERBEL SCHUMACHER

baerbel@udel.edu 302-831-4036(w)

PROFESSIONAL EXPERIENCE University of Delaware

Program Manager 1995- present

Research funding opportunities and prepare all stages of the grant proposal writing process; design and oversee project budgets of close to $1 million annually; locate resources and consultants on and off campus; oversee implementation of grant projects; maintain relations with sponsor organizations; design project evaluation instruments and prepare final reports; recruit, train and supervise staff; serve as community public relations agent to increase office’s visibility through outreach to schools, grassroots and non-profit organizations, the business community, government offices and agencies and the media;

Director, (Associate Director) Business English Program 1992-1995 USAID/University of Delaware/Bulgaria Program for Management, Economics, and English Language Education Managed EFL program for Bulgarian university faculty, government officials and business professionals; designed curriculum; supervised staff of 10 instructors and associate director; designed training modules for teachers of business English; wrote proposals; developed budgets; provided educational advising and cross-cultural training to students.

Instructor, English Language Institute 1987-1992

Taught Intensive English for Academic Purposes and business English; designed and conducted teacher training; developed and implemented curriculum for cross-country experiential classroom on wheels

Harvard University, Summer School, Cambridge, Massachusetts 1991/1992 Teaching Fellow

Center for Innovative Training and Education of Delaware, Wilmington, DE 1985-87 Program Coordinator

Coordinated E.S.L. and literacy program under the Job Training Partnership Act (JTPA) which included testing, maintaining student records, curriculum design, training and supervision of instructors and tutors for adult Latino/a students of varying degrees of literacy and language proficiency.

EDUCATION

Master of Arts (translation) in Teaching English as a Foreign Language, Kassel University, Germany 1983. Graduate Coursework, Social Relations, Lehigh University, Bethlehem, Pennsylvania 1984 - 1985.

Leadership Training

A World of Difference, Anti-Defamation League Trainer, 2000 Dynamics of Team Problem Solving, University of Delaware, 1999

Leadership and Change, College of Urban Affairs University of Delaware, 1998 Basic Mediation, Friends Conflict Resolution Program, 1998

Study Circles Facilitator Training, YWCA, 1998 NCBI-Prejudice Reduction Leaders Institute, 1997

Facilitation and Collaborative Problem solving, University of Delaware, 1997 Leadership Training Certificate: American Youth Hostel Association, 1991 Leadership Training Certificate: Wilderness Education Association, 1990

AWARDS and RECOGNITIONS Advocate of the Year 2003-Delaware Council of the Teaching of Foreign Languages

Delaware State University 2003-Foreign Language Awareness Day Fulbright Scholarship, Lehigh University 1984/85

Tuition Scholarship, University of Delaware, 1980

LANGUAGES German (native), Spanish, French, Bulgarian

ASSOCIATIONS People to People International, Delaware Chapter, Board of Directors Association of Experiential Education (AEE)

National Coalition Building Institute (NCBI)

SELECTED GRANTS AWARDED AND MANAGED

Undergraduate Intensive English and Leadership Program (UIELP) 2010 with Scott Stevens United States Department of State Bureau of Cultural and educational Affairs. Intensive English for Academic Purposes combined with Leadership training and Community Service project involvement for 60 undergraduate students from developing countries

Partnership for Learning English Teacher Training Program Jordan, Morocco, Syria, Egypt (2003-2009 with Scott Stevens) United States Department of State Bureau Of Educational and Cultural Exchanges

Comprehensive training program for teachers of English as a foreign language in interactive methods and

supplemental materials including six-week Institute at University of Delaware and follow-on conferences in respective countries

Junior Faculty Development Program-Orientation (1998,1999, 2000) American Council for International Education One-week orientation program for a group of 80 scholars from Russia, Ukraine, Kazahkstan and Azerbaijan to prepare them for academic life and expectations in the United States.

Experience America: Current Issues and Debates (1998, 1999, 2000), Council for International Educational Exchange (CIEE) and Ministry of Education-France; Three-week hands-on experience for secondary school English teachers from France comprised of seminars and field experiences utilizing community resources including business, non-profit organizations and schools.

Teaching Excellence Award: Professional Development Program Secondary School Teachers of English and American Studies (1997, 1998, 1999, 2000) American Council for International Education

Six-week program in American Studies, teaching methodology and field excursions for a group secondary school teachers from Russia, Ukraine, Kazahkstan, Kyrgyzstan and Uzbekistan at the University of Delaware

Laurie Fuhrmann

Objective To use my management and organizational abilities to the fullest extent, while creating a working atmosphere that would be mutually beneficial to my employer and myself.

Experience University of Delaware, English Language Institute January 2009 to Present

Admissions Counselor/Coordinator, Conditional Admissions Program Newark, DE

 Communicate with and advise potential applicants, their agents and/or sponsoring agencies

 Review processed ELI applications for Conditional Admissions, Department of Labor and Evening Program.

 Request/authorize issuance of I20 and DS2019 forms through OISS

 Oversee temporary, miscellaneous wage, grad student and workstudy staff

 Manage admissions office when Admissions Counselor/Recruitment Coordinator is traveling (see interim admissions counselor position below)

 Prepare certificates and hold letters for Intensive English Program, Evening Program and business client graduation

 Review, maintain and assure accuracy of Access Database

ELI Conditional Admissions Coordinator :

 Communicate admissions/application processes to students, their agents and/or sponsoring agencies via e-mail, telephone and in person meetings

 Develop, facilitate and maintain partner university relationships

 Develop, facilitate and maintain Conditional Admissions agreements with graduate departments at UD

 Act as liaison between prospective students and partner university admissions personnel

 Oversee processing and submission of application documents for undergraduate and graduate applications as required by partner universities

 Track student progress, prepare and distribute "ready for matriculation" memorandums and "E110 Exemption Memorandums" if applicable

 Attend meetings with University of Delaware undergraduate admission personnel to assist in facilitating a quick admissions decision and requesting missing documents from students when required

 Determine and report projected matriculation term for undergraduate admissions office, graduate departments and partnering universities

 Manage marketing database

 Oversee the maintenance and updating of the Alumni Database

 Oversee mailing of Annual Holiday Newsletter to over 9,000 alumni and business associates

 Assist staff and faculty with computer hardware, peripheral and software issues and training

University of Delaware, English Language InstituteJune 2007 to January 2009

Interim Admissions Counselor / Conditional Admissions Associate Newark, DE

 Communicate admissions/application processes to students, their agents and/or sponsoring agencies

 Act as liaison between prospective students and partner university admissions personnel

 Review, forward and track application documents for undergraduate and graduate applications as required by partner universities

 Track student progress, prepare and distribute “ready for matriculation” memorandums and “E110 Exemption Memorandums” if applicable

 Attend monthly meetings with University of Delaware undergraduate admission personnel to assist in facilitating a quick admissions decision, requesting missing documents from students when required

 Review, maintain and assure accuracy of Access Database

 Collect and track Intention forms advising students when necessary

 Prepare, distribute, collect and track Departure Forms

 Prepare graduation certificates and hold certificate letters

 Agents: process Agent Applications, prepare agent agreements and certificates, review and renew agreements

 Manage marketing database (Mail List Tracked) and supervise distribution of marketing materials (brochure mailings)

 Manage and update Alumni Database – prepare mailing labels for Annual Holiday Newsletter

 Scholarships: prepare rating rubric, track annual scholarship awards, prepare and distribute scholarship award and denial letters

 Assist staff and faculty with computer hardware, peripheral and software issues and training

 Supervise workstudy personnel

University of Delaware, English Language Institute April 2006 to May 2007

Staff Assistant Newark, DE

 Provide administrative support for the ELI’s Financial and Admissions Offices

 Assist admissions counselor in processing student applications using appropriate software and responding to admissions inquiries.

 Process payroll

 Process vendor payments; assist with DTCs and billing as necessary.

 Process agent payments, maintain payment spreadsheets, reconcile invoices.

 Oversea recruiting agent inquiries, reference checks, applications, agreements and renewals.

 Maintain ELI’s mailing lists and alumni database, overseeing monthly, quarterly, and special mailings.

 Maintain contact with bulk mail vendors, review price quotes.

 Serve as day to day liaison with specific student sponsors

 Print registration confirmation letters for students as requested.

programs and certificates; help verify student eligibility and hold certificates for ineligible students

 Mail grades to student sponsors

 Design and distribute weekly student newsletter

 Serve as Computer Resource Person

 Oversee all aspects of ELI’s credit card center, including processing student housing deposits and refunds, maintaining backup.

 Generate student address lists; input to database

 Develop and expand marketing strategies for Evening Program; oversee EP enrollment data

 Produce procurement card permission letters, support special program coordinators in securing hotel, flight, and theatre reservations, process payment.

 Assist Marketing Committee members with travel needs as requested

 Coordinate overseas shipments of promotional materials

 Track promotional material counts; reorder marketing supplies.

 Act as liaison with internal and external contacts.

 Prepare and send new student lists to Student Health Services

University of Delaware, English Language Institute 2001 – March , 2006

Admissions Assistant Newark, DE

 Create marketing material including 6 foot banners, posters, applications and flyers utilizing Photoshop 7.0. and MS Publisher.

 Responsible for processing incoming international student applications utilizing SIS, Access and SEVIS systems

 Develop and utilize system to track agent activities from the initial agent inquiry through reference checking to the creation and implementation of agent agreement.

 Prepare agent payment vouchers summarizing commissions due for each session.

 Verify agent commission invoices and originate payment through Web Forms

 Assist in student dormitory placement and notification of dormitory confirmation through e-mail, fax or phone

 Communicate with prospective students through e-mail and post

 Negotiated with outside vendors to obtain competitive pricing for monthly and quarterly mailings substantially reducing marketing costs.

 Brought the maintenance of our international and alumni mailing lists back in house reducing the return rate of the mailings

 Create, edit and publish the Orientation Express weekly student newsletter to keep our students informed of university and ELI activities.

 Prepare graduation certificates and programs for graduation ceremonies which occur six times per year

Data Systems & Software Incorporated 1992 – 2000

Administrative Assistant to the CEO Mahwah, NJ

Data Systems & Software Inc. is a publicly traded provider of computer consulting and development services, and is an authorized direct seller and value added reseller of computer hardware. Through its Comverge

Technologies subsidiary, the Company provides data communication solutions to utility customers.

Director of Human Resources

 Responsible for the development and enforcement of employee policy manual, and implementation of disciplinary, hiring and termination practices

 Develop systems to organize, update and maintain employee records

 Conduct performance reviews

Benefits Administrator

 Annually review and aid in the selection of health/dental benefit, life insurance, and 401k providers. Perform enrollment and administration of same, while assisting employees and their spouses during

transitions

 Reconcile monthly billing for all benefits and submit cost center breakdowns to accounting

 Plan Administrator for Mainstay 401k program.

Investor Relations

 Write and disseminate press releases through Business Wire

 Prepare and distribute financial and marketing information to shareholders and prospective shareholders

 Answer questions posed by investors via telephone, the internet and in meetings with shareholders

 Coordinate annual shareholder’s meeting

 Liaison between shareholders and executive staff

Office Manager

 Supervised front office administrative support staff

 Oversaw supply acquisition performing random cost comparisons on high use items effectively reducing supply costs

 Research and procure office equipment effectively negotiating contracts for communication devices/services including cellular phones, digital pagers, local, regional and long distance providers

Special Projects:

 Provided on-site computer systems training to various customers

 Built and imaged computers when orders exceeded current technical staff

 Accompanied marketing teams from several divisions as corporate supervisor for various trade shows such as the E-3 in Los Angeles and the NFL Expo in New Orleans

 Created and implemented order entry database for internet orders

 Created several management reporting tools

Brigman Foods Incorporated 1986 – 1987 Full Charge Bookkeeper / Office Manager Charleston, SC

CHARTA Incorporated (Government Contractor) 1985 – 1986

Administrative Assistant / Full Charge Bookkeeper Biloxi, MS

Skills Proficient in numerous computer operating systems and programs:

 Microsoft Windows – Windows 7, XP, ME, NT, 2000, 98, 95, 3.1, Dos

 MAC OS, Snow Leopard X

 E-mail clients: Outlook, Webmail, Entourage, Thunderbird

 Microsoft Office – Word, Excel, Access, PowerPoint, Outlook, Publisher

 WordPerfect, Lotus

 Fire Fox, Netscape, Eudora, Microsoft Explorer, AOL, Safari

 Photoshop 6.0, 7.0, CE (8.0), CS2, CS4

 University systems: People Soft, SIS, Web Forms, Sakai

 SEVIS

 Social Networking: Facebook, My Space, Windows Live Messenger, etc. Education University of Delaware 2011

Professional and Continuing Studies

Jefferson Davis Junior College 1984 Accounting

MICHAEL ALEXO

PROFILE

Marketing Professional with experience in such industries as: entertainment, education, real estate, advertising, staffing and customer service. Particular strengths in strategic planning, analysis, logistics & information technology.

PROFESSIONAL EXPERIENCE

Admissions Associate August 2010-Present

UNIVERSITY OF DELAWARE, Newark, DE

 Assist the Conditional Applications Program team within the English Language Institute to improve database processes, reduce application time turnaround, and heighten exposure for the overall program.

 Responsible for the distribution of tasks for graduate student assistants including application processing and daily interoffice runs.

 Counsel students, including email, phone and individual student appointments on ELI admission procedures, as well as any visa or international travel issues that may arise.

Independent Marketing and IT Contractor April 1999-Present Clients include:

NFL FILMS, Mount Laurel, NJ

 Provided on-site production assistance for TruTV's "NFL Full Contact" at Super Bowl XLIV, the ProBowl and Season Opening game.

 Managed the tape conversion process for all production units from film standard to high definition format.

 Handled the transfer of Phantom camera footage used for NFL Europe commercial spots. NEW CASTLE BOARD OF REALTORS, Wilmington, DE

 In charge of website project redesign endeavor for non-profit membership organization  Managed the integration of new hardware, software, and telecommunications technology

for the organization

 Acted as public relations liaison between organization and its members through various mediums, including newsletters, fundraising events and interactive website.

CIGNA, Philadelphia, PA

 Contracted to the Cigna Information Protection Division to design and build Access database system to consolidate sensitive classification information from six business divisions.

 Responsible for project management of system development life cycle and coordination of program requirements between six Information Security Officers

 Re-contracted to complete the development of the company-wide Risk Assessment system.

QVC, West Chester, PA

 Lead the Marketing Relationship Department endeavor to convert white mail

correspondence to automated electronic mail response system that reduced 80% of the volume from former system at a savings of $78,000