Computer Lab Policies & Procedures

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Computer Lab Policies & Procedures

Business & Technology Public & Custom Training Programs/ 2014-2015

University of New Mexico Division of Continuing Education 1634 University Blvd. NE Albuquerque, NM 87102

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Introduction

These procedures will assist UNMCE Staff and Instructors in providing a positive learning experience for our students and a productive and rewarding work experience for our instructors. Efficient support and troubleshooting protocols will help instructors and IT support staff to work together effectively. Please read this document as soon as possible, to assure compliance with policy and avoid duplication of effort.

You’ll find additional information to support your work in the Instructor Manual. This includes instructor support and benefits, instructor pay information, and information about LUMENS, our online registration system.

Getting Help

Contact Information

As UNM Continuing Education is part of UNM Extended Learning, our IT needs are supported by the UNM Extended Learning IT Infrastructure and Applications team.

Elisha Allen, Extended Learning IT Director 277-8592, [email protected]

Dean Bernardone, IT Manager

277-9025, cell 269-0360, [email protected] Extended Learning IT Lab Support

Onsite and Main Campus: 277-4714, cell 219-1999 Trouble Ticket: [email protected]

Lab Support Procedures

• For management questions about service and support, please email or use the UNM

phone numbers for IT management and leave a message if necessary.

• For general support, please create a trouble ticket by emailing the support address

above and/or call the phone numbers for lab support. An IT staff member will reply to your request at the first opportunity.

• Use the Extended Learning IT Lab Support procedures below whenever possible.

Nature of Problem Who to Contact Contact Method

Login Failure Extended Learning IT Lab Support Trouble Ticket or Phone System Boot Fails Extended Learning IT Lab Support Trouble Ticket or Phone Hardware Failure:

Immediate Need

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Trouble Ticket Assistance

To create a trouble ticket, email [email protected]. The system will create a ticket and email you a confirmation that the ticket has been received with directions to check the ticket’s status. Please be sure to include your phone number, a description of the problem, the location in which the problem is occurring, and any helpful or necessary attachments. Some examples with the kind of information needed follow:

Hello,

I am teaching a class in Continuing Education Lab D, and am

having trouble booting computer #XX. I need this fixed before the next class runs on September 4th_{. You can reach me by email or by}

phone at 277-2934 if you need clarification. Hello,

I am teaching a class in Continuing Education Lab D and need immediate help with a login issue. You can reach me by phone at 277-2934.

Instructor Use of Computer Labs

Acceptable Computer Use Policy

Use of computers by instructors and students must comply with the policies and procedures of The University of New Mexico. The Administrative Policies and Procedures Manual - Policy

2500: Acceptable Computer Use is available via the web at

http://policy.unm.edu/university-policies/2000/2500.html. This policy allows instructors the “incidental personal use” of

computing services as long as it does not interfere with instructor responsibilities or other users' access to resources, or is determined to be excessive by the Extended Learning IT or Business and Technology Training departments. The policy is subject to change without notice, so be sure to check the web listing each semester.

Misuse of computing services may result in sanctions including: withdrawal of use privilege; disciplinary action, up to and including, expulsion from the University or discharge from a position; and legal prosecution under applicable federal and/or state law. In addition to misuse as spelled out in the UNM Acceptable Computer Use Policy, please note the following

prohibitions:

• viewing offensive websites or email including but not limited to: pornography, racially

motivated, hate sites, sites or email with obscene language or gestures, and violence;

• disclosing or using non-public information for unauthorized purposes, • installing software on to a computer without permission of the IT Manager; • unauthorized reconfiguration of the computer system.

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Lab Access

B&T instructors are allowed access to the computer labs only when teaching a class. You may come in 30 minutes before your class to set up. If you need to access the labs any other time, please schedule time in the lab with your program supervisor or support staff to ensure lab availability.

Because of the large number of instructors using our computers, we must assure consistency of all operating system and application software. Any special installations must be pre-approved and then installed by the IT Manager.

The computer labs are opened each day by the building set-up staff. Students may not enter a lab without an instructor. If you need a door opened, use the contact information located near the phone at the top of the stairs.

Installing Data on Lab Computers

As an instructor, you may want to show students specific files that you have created outside the classroom. You may install data files onto the instructor computer and download them to the student computers if needed. A virus check must be completed on any files copied to the

system. At the end of class you must delete any special files installed on the instructor station.

Under no circumstances is a student allowed to install files onto lab computers. As an instructor, you must insure that this policy is followed to prevent viruses from being passed to your

systems and to student systems.Do not install files or software on the Desktop. Under no circumstances should you install applications on the lab computers without permission from the IT Manager.

Please note that any software or data downloaded or saved to any lab computer by anyone other than IT staff is subject to being removed by the IT staff at any time in the process of troubleshooting computer issues. Be sure to keep back up copies of any important files.

External Drives

External drives are available for specific classroom use upon request. The drives may need to be formatted for your specific use, so place your request at least two weeks in advance of the start date of your class.

After Class

Please turn off all instructor and student computers and monitors, including the interim monitors,

at the end of class. Check all computers and monitors to make sure they are off before leaving

the lab.

Retrieve all disks and thumb drives at the end of the class. Ask your students to clean up their work area before leaving the classroom. Pick up any papers or trash in the classroom.

At the closeout of your final session of a class, you are responsible for deleting the specific exercises in your class folders and the My Documents Folders for your particular class that ended. This can be accomplished from the instructor workstation.

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Services for Students

Practice Time

Practice time is available to all students enrolled in a computer or related class for the current semester. Practice times are by appointment only and may be scheduled through the program supervisor or support staff person.

Professional Testing

As the only Apple Authorized Training Center in New Mexico, we provide testing services to all students seeking any of the Apple IT or Pro Apps certifications regardless of whether or not we provide the associated classroom training. For information on Apple exams, refer students to Caroline Orcutt at 505-277-6307 or [email protected]

All CompTIA certification students should be referred to Nanette Bowring at 505-277-6445 or [email protected] to order vouchers. Remind students that CompTIA vouchers must be requested within six months of the completion of the class and are good for one year from the date of purchase.

File Management and Login Protocol

Standardized File/Folder Creating Requirements

The following guidelines have been established to ensure these objectives:

• Consistency of computer-based file and folder organization • Protection of instructor/student files

• Decrease of desktop clutter

• Maximization of available drive space

• To assure that lab resources are being used solely for the intended purposes of the class

Guidelines for Instructor Files and Folders

• Class files are to be contained in a folder named for the instructor and/or class number in

this drive and location: \\ghost-server\labX\instructor name or class number. Individual student files, or subfolders and files, may also be maintained within this folder. There should be a shortcut to this server on the desktop. Please bring this address with you to class in the event that the shortcut has been deleted by mistake. Or, go to Finder/Network

(ghost-server) or Go/Connect to Server (smb://ghost-(ghost-server) to connect to the network.

• Do not install any new applications on the instructor’s machines without having received

approval from the IT Manager.

• Desktop programs and icons are not to be updated without permission from the IT Manager;

if you create shortcuts on the desktops during class time, please delete them at the end of your class. If you teach a class that requires changing the desktop on the student machines, the changes will not be saved. If this is a problem, please let the IT Office know so they can provide alternative logins to segregate and maintain entered data.

• System and hard drive space is limited, and in increasing demand; please keep files well

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Logging In and Saving Files

The login and password for all lab and presentation computers is “ceuser”.

If you save files in class, please place them in a folder labeled with your name and class number in the My Documents folder. Please be considerate to other classes and do not leave class files on the desktop. Please note that any class files saved to any lab computer are subject to being removed by the IT staff at any time in the process of troubleshooting computer issues. Be sure to ask your students to keep back up copies of any important information or files.

Accessing and Copying Instructor Files

The easiest method for accessing instructor and student folders is via the desktop shortcut. With permission from the instructor, students can copy documents from the instructor’s shared folder to their own subfolder, under their own names.

Moving from One Lab or Network to Another

Use the link \\ghost-server\instructor. This will enable instructors and students to access the files for a particular lab from other labs, provided the files have been copied to the ghost-server via this shortcut.

The link to the Ghost-Server can enable instructors and students to access the files for a

particular lab from other lab locations – provided the files have been copied to the Ghost-Server

via this shortcut. Therefore, all files to be used on a regular or extended basis should be copied

to this server at the end of each class. This is very important in the event that a lab location must be changed or the lab terminals need to be re-imaged (lab files can be stored on the Ghost-Server, then loaded back in after re-imaging).

From the Student Terminal: Using the Start Menu, select Programs, and then Run. Open the Ghost-Server folder by typing \\Ghost-Server\Instructors.

Web Server Configuration for the Web Editing Classes

Apache Web Server: SFTP Mode for Dreamweaver Setup (secure FTP) 1. Hostname from world: http://dceclass.unm.edu

2. IP address from class: http://192.168.1.109 (Lab D, E, F)

3. Accounts and password: webuser01:student ~ webuser30:student (30 accounts) (additional accounts available upon the request)

4. View student website

At home: http://dceclass.unm.edu/~webuser[XX]/ At class: http://192.168.1.109/~webuser[XX] ex) http://dceclass.unm.edu/~webuser30 5. Available service: SSH, PHP, Perl, MySQL

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Mobile Lab

Description

The mobile lab includes one wireless router and 22 laptops running Windows 7, computer mice and power supplies on a rolling cart. All of the laptops are configured the same and are

interchangeable. Twenty of them are labeled COW-XX (where XX is a number) and are meant for the students to use. The other two are labeled COW-InstX and are meant for the instructors, but any of them can actually be used by both instructors and students.

User Accounts and Passwords

The user accounts and passwords will work on any of the 22 laptops: ceuser, ceuser (if you are using a laptop in a computer lab) mobileuser, mobileuser (otherwise)

Dual Platform Labs

Lab D and Lab F Specifics

• Labs D and F computers are dual platform (OS X Mavericks/Windows 7). • For Lab F, hold down the Option/Alt key during boot to choose your platform.

• For Lab D, use the reboot option in the Windows Task Bar or the reboot app on the Mac

desktop to change your platform.

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If your Digital Arts class needs special equipment, such as card readers, please visit the IT office at least one-half hour before the class begins.

Mac Platform Dock Items

There are a number of items already placed on the dock. You can add or remove programs from the dock on the instructor machine, but students may not alter the dock setup. Please do not add or remove items from the dock without first talking to the IT staff. It is helpful to keep all docks looking the same so students see the same thing you do. Please note that the dock may be reverted to the default at any time by the IT staff.

Applications Folder Alias

There is an Applications Folder alias on the desktop. It contains shortcuts or aliases for most applications. You can use these shortcuts for easy access to most programs you or your students will need to open.

Lab Configurations

See the list below for basic lab configurations. Additional software may be added at the

beginning of each semester based on license availability. Check with your program supervisor or the IT office for the most current lab configurations.

Lab C: Windows, Microsoft Office

Lab D: Mac/Windows, Apple Pro Apps, Adobe Creative Cloud, AutoCAD Lab E: Windows, Microsoft Office

Lab F: Mac/Windows, Adobe Creative Cloud

Computer Lab Policies & Procedures