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By Len Silverston,

By Len Silverston,

Universal Data Models, LLC

Universal Data Models, LLC

Human Dynamics in Data Governance:

Power, Control and Change

PERSON ORGANIZATION PARTY

PARTY ROLE PARTY RELATIONSHIP PARTY CONTACT MECHANISM

FACILITY

COMMUNICATION EVENT CASE

WORK EFFORT ROLE TYPE WORK EFFORT ROLE

CONTACT MECHANISM

SUPPLIER

CUSTOMER WORKER PARTNER

CONTACT MECHANISM TYPE PROJECT PROGRAM TASK FIXED ASSET ASSIGNMENT

(2)

What is Needed for Governance?

What is Needed for Governance?

Knowledge?

Knowledge?

Resources?

Resources?

Expertise?

Expertise?

Methodologies?

Methodologies?

Tools?

Tools?

Technology?

Technology?

Connections

between

PEOPLE!

(3)

A distributor

(4)

A financial institution

(5)

An insurance organization

(6)

Share techniques for

Share techniques for

empowerment

empowerment

for data

for data

governance

governance

Purpose

(7)

Agenda

Agenda

What is data governance?

What is data governance?

Core issues

Core issues

Key dynamics and principles

Key dynamics and principles

Learnings

Learnings

from successes/failures

from successes/failures

Exercises

(8)

What is Data Governance?

What is Data Governance?

Data governance refers to the

Data governance refers to the

organizational bodies, rules,

organizational bodies, rules,

decision rights and accountabilities

decision rights and accountabilities

of people and information systems

of people and information systems

as they perform information

as they perform information

-

-

related

related

processes.

processes.

Gwen Thomas

Gwen Thomas

(9)

What is Data Governance?

What is Data Governance?

Data governance is the practice of

Data governance is the practice of

organizing and implementing

organizing and implementing

policies, procedures, and standards

policies, procedures, and standards

for the effective use of an

for the effective use of an

organization's structured /

organization's structured /

unstructured information assets.

unstructured information assets.

Anne Marie Smith,

Anne Marie Smith,

Data Governance Maturity

Data Governance Maturity

-

-

An

An

Overview

(10)

What is Data Governance?

What is Data Governance?

Data Governance: The

Data Governance: The

execution and

execution and

enforcement of authority

enforcement of authority

over the

over the

management of data assets and the

management of data assets and the

performance of data functions.

performance of data functions.

Data Stewardship: The formalization of

Data Stewardship: The formalization of

accountability for the management of

accountability for the management of

data resources

data resources

Bob

Bob

Seiner

Seiner

, The Data Stewardship

, The Data Stewardship

Approach to Data Governance

(11)

What is Data Governance?

What is Data Governance?

Governing Bodies,

Governing Bodies,

Rules,

Rules,

Policies,

Policies,

Decision rights,

Decision rights,

Procedures,

Procedures,

Standards,

Standards,

Execution/enforcement of authority,

Execution/enforcement of authority,

Plan,

Plan,

Management,

Management,

Accountability

Accountability

To Manage

Data Assets

POLITICS!

(12)

What is Politics?

What is Politics?

Pol.i.tics

Pol.i.tics

(Pol

(Pol

-

-

I

I

-

-

tiks) n.

tiks) n.

1.

1.

Poli

Poli

means many

means many

2.

2.

Tics

Tics

means

means

The use of strategy

The use of strategy

or intrigue in obtaining

or intrigue in obtaining

power, control, or

power, control, or

status

(13)

Core issues in governance

Core issues in governance

Data Mining

Data Mining

Here come the data police!

Here come the data police!

Do not slow down my project!

Do not slow down my project!

Who is going to do this and how

Who is going to do this and how

much will this cost?

(14)

Universal Principles in Governance

Universal Principles in Governance

Principle #1:

Principle #1:

Have clear, compelling, common

Have clear, compelling, common

vision

vision

Principle #2:

Principle #2:

Integration requires trust

Integration requires trust

Principle #3

Principle #3

Appreciate perspectives versus

Appreciate perspectives versus

being right

(15)

Principle #1

Principle #1

-

-

Have a clear,

Have a clear,

compelling, common vision

compelling, common vision

CLEAR

CLEAR

COMPELLING

COMPELLING

COMMON

COMMON

(16)

Clear

Clear

Vision

Vision

Mission

Mission

Values

Values

Goals

Goals

Measurements

Measurements

Benefits

Benefits

Plan

Plan

Organization

Organization

(17)

Compelling

Compelling

How to create a message that gets through?

President and CEO

Director of Data

Architecture

Director of

IT Architecture

Chief Information

Officer (CIO)

Senior VP Finance

Senior VP

Operations

Senior VP

Marketing

Senior VP Sales

Data Architect

VP National

Account Sales

Southern Regional

Sales Manager

District #1 Sales

Manager

Sales

Representative

Senior VP

Customer Service

VP Advertising

VP Strategic

Directions

VP Customer

Service

BPM Analyst

Senior Director of

TV Advertising

Director of US TV

Adverttsing

Advertisiing

Developer

Judd Brow,,

Director of Business

Process

Management (BPM)

Acctg Application

Requirements

Analyst

New Accounting

System Project

Manager

Director of

Application

Development

New BPM Project

Leader

National Customer

Service

Regional Customer

Service Manager

Customer Service

Agent

(18)

Common

Common

Business Mission

Business Mission

(19)

Common

Common

Business Goals

Business Goals

Business Mission

Business Mission

Data Governance

Mission

(20)

Integration Mission?

Integration Mission?

What is the enterprise

What is the enterprise

s

s

mission?

mission?

What is your personal mission?

What is your personal mission?

What is the mission in data

What is the mission in data

governance?

governance?

How do they relate?

How do they relate?

(21)

Examples of Missions

Examples of Missions

Disney:

Disney:

To make people happy

To make people happy

Nike:

Nike:

To Bring Inspiration and

To Bring Inspiration and

Innovation to Every Athlete* in

Innovation to Every Athlete* in

the World

the World

* If you have a body, you are an Athlete.

* If you have a body, you are an Athlete.

Mary Kay:

Mary Kay:

To enrich woman

To enrich woman

s

s

lives

(22)

Example data governance mission statements

Example data governance mission statements

Develop the highest quality information

Develop the highest quality information

by establishing decision rights and

by establishing decision rights and

accountabilities for data

accountabilities for data

Enable the right data, at the right time for

Enable the right data, at the right time for

the right business decision,

the right business decision,

by establishing data policies, standards

by establishing data policies, standards

and procedures.

and procedures.

Establish rock solid information meeting

Establish rock solid information meeting

compliance requirements,

compliance requirements,

by executing and enforcing authority over

by executing and enforcing authority over

data and related processes.

(23)

Sight of the Goal

Sight of the Goal

-

-Not Attachment To It!

(24)

Principle #2

Principle #2

-

-

Integration Requires

Integration Requires

Trust (IRT)

Trust (IRT)

Cordial hypocrisy versus honest assessment

(25)

Trust in Data Governance

Trust in Data Governance

How much trust has data

How much trust has data

governance earned in your

governance earned in your

organization?

organization?

Why should management fund data

Why should management fund data

governance?

governance?

Why should people abide by

Why should people abide by

governance?

(26)

Keys to Trust

Keys to Trust

Earning it

Earning it

Caring about others

Caring about others

Vulnerability/openness

Vulnerability/openness

(27)

Developing Trust

Developing Trust

What is a mistake that

What is a mistake that

you have made?

you have made?

What is something that you

What is something that you

can share about yourself that

can share about yourself that

leaves yourself vulnerable?

leaves yourself vulnerable?

(28)

PRINCIPLE #3

PRINCIPLE #3

-

-

APPRECIATE

APPRECIATE

PERSPECTIVES

PERSPECTIVES

versus

versus

BEING RIGHT

BEING RIGHT

(29)

A Fictitious Scenario

A Fictitious Scenario

Sales Analysis Project Manager:

Sales Analysis Project Manager:

We completely support enterprise

We completely support enterprise

wide architecture. However, we have

wide architecture. However, we have

very tight deadlines and budgets so

very tight deadlines and budgets so

well work together as long as you

well work together as long as you

don

don

t impact our deadline dates,

t impact our deadline dates,

tasks, resources, or budgets in any

tasks, resources, or budgets in any

way.

way.

Director of data mgmt:

Director of data mgmt:

We are excited to work

We are excited to work

together with you on this

together with you on this

project helping you to

project helping you to

integrate this data.

(30)

INTERESTS A

Position Versus Interest

Position Versus Interest

POSITION A

INTERESTS B

(31)

Handling Conflict

Handling Conflict

Step 1. Don

Step 1. Don

t react

t react

Stay objective

Stay objective

Step 2. Disarm

Step 2. Disarm

Step to their side

Step to their side

Step 3. Change the game

Step 3. Change the game

Don

Don

t reject

t reject

.Reframe (holistic) (common goal)

.Reframe (holistic) (common goal)

Step 4. Make it easy to say yes

Step 4. Make it easy to say yes

Build a golden bridge (truly win

Build a golden bridge (truly win

-

-

win)

win)

Step 5. Bring them to their senses, not their knees

Step 5. Bring them to their senses, not their knees

(using power, not force)

(using power, not force)

(32)

What is one of your

What is one of your

largest issues?

largest issues?

How can you apply these

How can you apply these

principles to this issue?

principles to this issue?

(33)

Summary of Principles

Summary of Principles

Principle #1

Principle #1

Have clear, compelling, common

Have clear, compelling, common

vision

vision

Principle #2

Principle #2

Integration requires trust

Integration requires trust

Principle #3

Principle #3

Appreciate perspectives versus

Appreciate perspectives versus

being right

being right

Think Holistically!

(34)

Additional Information

Additional Information

CONTACT INFORMATION

CONTACT INFORMATION

Len Silverston

Len Silverston

[email protected]

[email protected]

www.universaldatamodels.com

www.universaldatamodels.com

303 688 1412

303 688 1412

2 day course:

Power, Control and Politics in Data

Management

Human dynamics consulting in enterprise

data management

Universal Data Model Repository and

Jump-starts

References

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