For the best possible implementation, it is important that the sections Service Account and Servers are completed before installation.

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PAGE: 1 OF 12 DATE: AUGUST 1, 2013

THIS DOCUMENT CONTAINS A LIST OF REQUIREMENTS FOR A COMPLETE CONCIERGE SERVICES INSTALLATION.

THE LIST MAY VARY FROM CUSTOMER TO CUSTOMER. .

Anders+Kern UK Ltd Norderstedt House James Carter Road Mildenhall, Suffolk IP28 7RQ Phone: +44 (0)1638 510 900 Fax: +44 (0)1638 510 901 www.anders-kern.co.uk [email protected] F IS C H E R & K E R R N A /S / ” R A P P O R T N A V N ”/ U D A R B E JD E T A F ” N A V N ”/ ” U D S K R IF T S D A T O ”/ S ID E X A F Y

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PAGE: 2 OF 12 DATE: AUGUST 1, 2013 Description: This account contains the Masterdata of

CONCIERGE SERVICES.

 An AD account with Exchange mailbox.  Needs the Alias “Concierge” (Case sensitive)  Visible in Address book

Description: This account is needed for the Mobility Ser-vices.

 An AD account with Exchange mailbox.  Visible in Address book

 The account needs at least Editor permissions the calendars on all users. Or granted “Receive-As” on the mailbox database.

 Member of the Local Administrators group on the server, where Mobility Services are to be in-stalled.

Description: This account is needed for the BUFFERTIME Services.

 The account needs as least Editor permissions on the resources calendars, which should have BUFFERTIME added to the appointments. Or granted “Receive-As” on the mailbox database.  Member of the Local Administrators group on the

server, where BufferTime Service are to be in-stalled.

Description: This account is needed for the DISPLAY RE-CEPTION and ROOM Module.

 IF ONLY RECEPTION: The account needs Read access on the resources calendars, which are displayed on the Reception monitor.

 IF ROOMS or both ROOM and RECEPTION: The account needs at least Editor permissions on the Calendars off all the resources. Or granted “Re-ceive-As” on the mailbox database.

 Member of the Local Administrators group on the server, where Concierge Display are to be in-stalled.

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PAGE: 3 OF 12 DATE: AUGUST 1, 2013  Member of the Local IIS_WPG group. (this only

applies to IIS 6.0)

Description: This account is needed for the BOOK-INGCENTER module.

 The account needs at least Editor permissions on the Calendars on for all users and resources. Or granted “Receive-As” on the mailbox database.  Member of the Local Administrators group on the

server, where BookingCenter are to be installed.  Member of the Local IIS_WPG group. (this only

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PAGE: 4 OF 12 DATE: AUGUST 1, 2013 Description: The CONCIERGE SERVICES Mobility Service

must be installed on a server with the following require-ments:

 Windows server 2003 or newer.

 Server in same domain as Exchange server.  Outlook client or other MAPI Client

 Microsoft .NET 4.0

Description: The BUFFERTIME module must be installed on a server with the following requirements:

 Server in same domain as Exchange server.  Microsoft .NET 4.0

Description: The BOOKINGCENTER web service must be installed on a server with the following requirements:

 Microsoft IIS 6.0 or newer configured to run ASP.NET 2.0 applications.

Description: The CONCIERGE DISPLAY web service must be installed on a server with the following requirements:

Description: The CONCIERGE Web Services must be in-stalled on a server with the following requirements:

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PAGE: 5 OF 12 DATE: AUGUST 1, 2013  Server in same domain as Exchange server.

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PAGE: 6 OF 12 DATE: AUGUST 1, 2013 Description: The users/clients need to fulfill the following

requirements:

 Microsoft XP, Vista or Windows 7 (32- and 64-bit)  Microsoft Outlook 2003, 2007 or 2010. (Only 32-bit

office is supported. Both 32- and 64-bit OS is supported)

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PAGE: 7 OF 12 DATE: AUGUST 1, 2013 Description: A file share, which contains Report

tem-plates and floorplans placed on a suitable location.  CONCIERGE Administrators must have read/write

permissions on the file share.

 All other users must have read access to the file share.

Description: The CONCIERGE Mobility Service needs a list of the CONCIERGE users in its configuration. This could be either a:

 AD Security group with all the CONCIERGE users, or:

 Distribution list in Exchange with all the CONCI-ERGE users.

Description: In order to book rooms and resources, they need to be created as Room mailboxes.

 All users in the site should have reviewer per-missions on the resources calendar.

 All room mailboxes need to be configured with

AutoAccept on the value

AutomatePro-cessing.

False on the value -DeleteSubject.

False on the value

-AddorganizerToSubject.

Description: The CONCIERGE DISPLAY RECEPTION shows the meetings today on a monitor, and comes with a standard design and a couple of resolution possibilities. In order the make a customized layout, we need infor-mation about the wanted layout:

 Resolution size of the monitor.  Vertically or horizontally mounted.  Fonts and sizes

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PAGE: 8 OF 12 DATE: AUGUST 1, 2013  Should only certain types of meetings be

dis-played. (Internal/External, meetingcategori)  Colors, backgrounds etc.

 Graphical draft, in powerpoint, picture, etc.

Description: The CONCIERGE DISPLAY ROOM module, which shows the meeting information outside a meeting room, comes with a standard design and a couple of reso-lution possibilities. In order to make a customized layout, we need information about the wanted layout:

 Resolution size of the monitor, or state the type of tablet used.

 Vertically or horizontally mounted.  Fonts and sizes

 Logos.

 Should only certain types of meetings be dis-played. (Internal/External, meeting category)  Colors, backgrounds etc.

 Graphical draft, picture, etc.

Description: The CONCIERGE Self-registration gives guests the possibility to check-in with their name and information. The layout can be designed according to the wishes of the customer. In order the make a customized layout, we need the following information about the wanted layout:

 Screen resolution  Fonts and sizes  Logos.

 Colors, backgrounds etc.  Graphical draft, picture, etc.

 Whether the receiver of the guest should be in-formed of the guest’s arrival by: the receptionist, a text message (SMS) or email.

Description: The CONCIERGE Self-registration or the Re-ception module has the option to print a guest label with name, date etc. In order the make the label, Fischer & Kerrn needs a Word-file that can print the label on the connected label printer. The file should contain the want-ed information in the proper layout.

 Define label type.

 Define the needed information on the label.  Define printer, and make it default printer on the

workstation with CONCIERGE Self-registration installed.

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PAGE: 9 OF 12 DATE: AUGUST 1, 2013 Description: When users make orders to a meeting, they

often have to define/add financial information to the or-ders. This can be done in the Accounting dialog. Fischer & Kerrn need to know what information a user has to state when placing an order.

 Define the information a user must state when placing an order. Account number, CostCenter, project number etc.

 Define if there are rules or validation of these fields. For instance, a field must contain 5 digits and must not be left blank.

 State if account information should be retrieved from a different location.

Description: The CONCIERGE EXPORT module can export the orders to a file, which can be imported to the custom-ers financial system (SAP, Navision, Agresso etc.) and then be marked as exported. The export file can be in almost any format, and contain all the necessary infor-mation. In order the make the customized Export file, we need information about the wanted layout.

 What information is needed in the export file?  In which order?

 Prices with/without tax

 Information added by the user when an order is placed.

Description: The CONCIERGE RESOURCES module can show floorplans, which indicates where the rooms are located in the building. Floorplans are therefore needed:

 Format in 900x300 dpi (gif, jpg, bmp, etc )  24- bit color.

 Highlight bookable rooms

 List with room names, groups (buildings, levels) and their location.

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PAGE: 10 OF 12 DATE: AUGUST 1, 2013 - Identify the countries and locations that are in

scope of the project.

- Who are the stakeholders of the CONCIERGE SERVICES system?

- Identify a project manager.

- Identify the projects Outlook / Exchange techni-cians.

- Identify the company’s education managers. - Identify a group of intended super users. - Identify the desired Masterdata Administrators

for CONCIERGE SERVICES. It is common practice to appoint 2 IT-minded persons from the compa-ny.

- Identify the service units that exist for every loca-tion.

- Are the service units external companies? - Ensure that every service unit has its own e-mail

address in the company’s Outlook / Exchange en-vironment.

- Ensure that each service unit has access to a computer or alternatively; identify the per-sons/functions that are intended to act as a link between the customer and the service unit.

- Create lists containing the range of products in every service unit.

- Write down all information regarding a product; productname, price, description, supply re-strictions (e.g. ”Steak” cannot be ordered for Conference Room A), the product must be or-dered before a given time of the day etc.

- Create a user mailbox with Displayname and Ali-as ’Concierge’.

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PAGE: 11 OF 12 DATE: AUGUST 1, 2013 - Make sure the user mailbox is visible in the

com-pany’s Outlook address books.

- Create a user account for the CONCIERGE Mobili-ty Service.

- The user account must have its own e-mail ad-dress.

- The user account must be visible in the compa-ny’s Outlook Address books.

- The user account must have Full Mailbox Access to the mailboxes of every CONCIERGE user of the company.

- Create either an Active Directory Security Group or a Distribution List containing every intended CONCIERGE user as a member.

- Identify a Windows based server on which the CONCIERGE Mobility Service will be installed. - Use Windows Server 2003 or newer.

- Microsoft .Net 4 Framework must be installed. - The service account created in 1.7 must be

granted administrative privileges on the Windows Server.

- Microsoft Exchange Server MAPI Client and Col-laboration Data Objects must be installed on the Windows Server.

- Create all the company’s meeting rooms as Room Mailboxes.

- Identify the meeting rooms/resources that cannot be booked directly.

- Identify the meeting rooms/resources that need acceptance before they can be booked.

- Create lists containing the standard equipment in every meeting room/resource.

- Create lists containing the number of seats, a room/resource description, a contact person, and a link to a photo of the meeting room/resource for every meeting room.

- Create lists containing possible table settings for every meeting room.

- Provide Fischer & Kerrn with plans (PDF, GIF, JPG etc) where the bookable meeting rooms / Hot desks are marked e.g. with a red dot.

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PAGE: 12 OF 12 DATE: AUGUST 1, 2013 - Provide Fischer & Kerrn with plans (PDF, GIF, JPG

etc) where the different parking spaces are marked e.g. with a red dot.

- Identify a network share, where floorplans (GIF,JPG) and CONCIERGE Report templates (XSLT files) can be placed.

- Ensure that all service unit users have Read ac-cess to the CONCIERGE Report templates. - Ensure that every user has Read access to the

floorplans.

- A Microsoft Windows based computer is needed to be able to test CONCIERGE SERVICES.

- The Office pack must be installed.

- Microsoft .Net 4 Framework must be installed. - It must be possible to install software on the

computer.

- Identify which user will be logged on to the com-puter during the installation, as the test will be conducted on this users account.