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Phr / Sphr. Professional in Human Resources Certification Study Guide. 4th
Edition
Description: Updated edition of best-selling guide for PHR and SPHR candidates
The demand for qualified human resources professionals is on the rise. The new Professional in Human Resources (PHR) and Senior Professional in Human Resources (SPHR) exams from the Human Resources Certification Institute (HRCI) reflect the evolving industry standards for determining competence in the field of HR. This new edition of the leading PHR/SPHR Study Guide reflects those changes. Serving as an ideal resource for HR professionals who are seeking to validate their skills and knowledge, this updated edition helps those professionals prepare for these challenging exams.
- Features study tools that are designed to reinforce understanding of key functional areas
- Provides access to bonus materials, including a practice exam for the PHR as well as one for the SPHR. Also includes flashcards and ancillary PDFs
- Addresses key topics such as strategic management, workforce planning and employment, compensation and benefits, employee and labor relations, and Occupational Safety and Health Administration regulations This new edition is must-have preparation for those looking to take the PHR or SPHR certification exams in order to strengthen their resume.
Contents: Introduction xxi Assessment Test xxviii
Chapter 1 Certifying Human Resource Professionals 1 The Human Resource Profession 2
Development of the Human Resource Body of Knowledge 3 Defining the Functional Areas of the BOK 5
Core Knowledge Requirements of the BOK 7 Certification Levels 8
Eligibility Requirements 10 Recertification 11
The Test 12
It’s Experiential and Federal 14 What the Questions Look Like 14 Preparing for the Exam 15 Taking the Exam 20 Summary 22
Chapter 2 Core Knowledge Requirements for HR Professionals 23 Needs Assessment and Analysis 25
Third-Party Contract Management 26 Communication Skills and Strategies 28 Employee Communication 28
Professional Communication 30 Documentation Requirements 30 Documenting Employment Actions 30 Documenting Performance Issues 30
Adult Learning Processes and Learning Styles 32 Motivation Concepts 34
Abraham Maslow: The Hierarchy of Needs (1954) 34 B. F. Skinner: Operant Conditioning (1957) 35
Frederick Herzberg: Motivation/Hygiene Theory (1959) 35 Douglas McGregor: Theory X and Theory Y (1960) 36 David McClelland: Acquired Needs Theory (1961) 36 J. Stacey Adams: Equity Theory (1963) 36
Victor Vroom: Expectancy Theory (1964) 37 Clayton Alderfer: ERG Theory (1969) 37 Leadership Concepts 38
Behavioral Theories 39 Situational Theories 39 Contingency Theories 41 Leadership Styles 42
Project Management Concepts 42 Diversity Concepts 44
Human Relations Concepts 46
HR Ethics and Professional Standards 46 Human Resource Technology 47
HRIS Systems 47
Qualitative and Quantitative Analysis 53 Data Collection 54
Qualitative Analysis 58 Metrics: Measuring Results 58 Change Management 60 Job Analysis and Description 61 Job Analysis 61
Job Descriptions 62
Employee Records Management 63 Interrelationships Among HR Activities 74 Organizational Structures 76
Environmental Scanning Concepts 79 Environmental Scanning Tools 80 Employee Attitude Assessment 83 Basic Budgeting and Accounting 84 Accounting 84 Budgeting 86 Risk Management 87 Summary 90 Exam Essentials 90 Review Questions 92
Chapter 3 Business Management and Strategy 97 Organizations 100
External Business Environment 100 Internal Business Operations 101 Strategy 108
Strategic Planning 109
Human Capital Management Plans 116 Strategic Management 119
Strategic Relationships 120 Corporate Responsibility 121 Change Management 124 Enterprise Risk Management 127 HR Technology 130
Legislative and Regulatory Processes 131 Legislative Process 131
Administrative Law 132 Lobbying 133
Corporate Governance 133 Organization Values and Ethics 134 Whistle-Blower Protection 138 Ethics Officers 140
HR Metrics: Measuring Results 141 Global Considerations 142
Summary 142 Exam Essentials 143 Review Questions 144
Chapter 4 Workforce Planning and Employment 149 Federal Employment Legislation 151
Civil Rights Legislation 152
Age Discrimination in Employment Act of 1967 154 Americans with Disabilities Act of 1990 156 Civil Rights Act of 1991 158
Genetic Information Nondiscrimination Act of 2008 160 Federal Contractors, Subcontractors, and Agencies 161 Annual EEO Survey 162
Affirmative Action Plans 166 Strategic Workforce Planning 168 Workforce Goals and Objectives 168 Job Analysis and Description 169 Qualified Employees 170
Translating Organization Goals into Staffing Plans 174 Labor Market Analysis 176
Staffing Programs 177
Candidate Selection Tools 185 Employment Offers 202
Post-offer Employment Activities 204
Organization Exit/Off-Boarding Processes 209 Voluntary Exit Processes 209
Involuntary Exit Processes 210
Records Management: The Life Cycle 214 Metrics: Measuring Results 216
Global Considerations 217 Exam Essentials 220 Review Questions 222
Chapter 5 Human Resource Development 227 Federal Employment Legislation 229
Copyright Act of 1976 229 U.S. Patent Act 230
Organization Development 230 Strategic Interventions 231
Techno-Structural Interventions 236 Human Process Interventions 243
Human Resource Management Interventions 245 Talent Management 246
Management Development 250 Leadership Development 251 Employee Training Programs 251
Performance-Management Programs 267 Performance Appraisal 268
Elements of Performance Appraisal 269 Timing Performance Appraisals 269 Performance-Appraisal Methods 270 Training Performance Evaluators 272 Unique Employee Needs 274
Flexible Work Arrangements 276 Repatriation 276
Metrics: Measuring Results 277 Global Considerations 278 Summary 279
Exam Essentials 280 Review Questions 281
Chapter 6 Compensation and Benefits 285 Total Rewards Defined 287
Compensation and Benefits Philosophy 288 Compensation Strategy 291
Budgeting and Accounting for Total Rewards 292 Fiduciary Responsibility 293
Compensation 293
Federal Employment Legislation 296 Types of Compensation 307
Traditional Pay Structures 315 Benefits 325 Involuntary Benefits 327 Voluntary Benefits 343 Payroll 364 Payroll Systems 364 Payroll Administration 365
Communicating Compensation and Benefits Programs 369 Executive Compensation 369
Stock Options 372
Board of Directors/Outside Directors 374 Metrics: Measuring Results 375
Global Considerations 376 Summary 376
Review Questions 378
Chapter 7 Employee and Labor Relations 383 Federal Employment Legislation 385
Common-law Doctrines 387 Legal Statutes 390
Employee Rights and Responsibilities 399 Employee Relations 400
Organization Climate and Culture 400 Employee Relations Programs 404 Workplace Policies and Procedures 407 Performance Improvement 409 Dispute Resolution 415 Arbitration 415 Mediation 416 Constructive Confrontation 418 Labor Relations 418
Labor Laws and Organizations 419 Employee Rights 420
Union Organization 424 What Can an Employer Do? 424 The Organizing Process 425 Collective Bargaining 431 Union Avoidance Strategies 437 Metrics: Measuring Results 438 Global Considerations 439 Summary 440
Exam Essentials 440 Review Questions 442
Chapter 8 Risk Management 447 Risk Identification 449
HR Tools to Identify and Assess Risk 450 Risk Assessment 453
Assessing Legal Compliance Risks 453 Assessing Safety and Health Risks 473 Assessing Security Risks 481
Risk Management 486
Managing Legal Compliance Risks 486 Managing Safety and Health Risks 489 Managing Security Risks 495
Managing Business Continuity Risks 501 Managing Workplace Privacy Risks 504 Metrics: Measuring Results 507 Global Considerations 509 Summary 510
Exam Essentials 510 Review Questions 511
Appendix A Answers to Review Questions 515
Chapter 2: Core Knowledge Requirements for HR Professionals 516 Chapter 3: Business Management and Strategy 518
Chapter 4: Workforce Planning and Employment 521 Chapter 5: Human Resource Development 523 Chapter 6: Compensation and Benefits 526 Chapter 7: Employee and Labor Relations 528 Chapter 8: Risk Management 531
Appendix B Case Study: Where the Green Glass Grows 535 The Company 536
The Customer 537 Exercises 537
Answer Key and Additional Exercise 539
Appendix C Federal Employment Legislation and Case Law 543 Legislation and Case Law Summary 544
Additional Cases 554
1969: Weeks v. Southern Bell Telephone Co. 555 1973: McDonnell Douglas Corp. v. Green 556 1978: Regents of California v. Bakke 556 1979: United Steelworkers v. Weber 557
1981: Texas Department of Community Affairs v. Burdine 557 1987: Johnson v. Santa Clara County Transportation Agency 558 1987: School Board of Nassau v. Arline 558
1989: Martin v. Wilks 559
1992: Electromation, Inc. v. NLRB 560 1993: E. I. DuPont & Co. v. NLRB 561 1993: St. Mary’s Honor Center v. Hicks 562
1995: McKennon v. Nashville Banner Publishing Co. 563 2001: Circuit City Stores v. Adams 563
Appendix D Resources 565
Business Management and Strategy 567 Books 567
Professional Associations 567
Workforce Planning and Employment 568 Books 568
Professional Associations 568 Human Resource Development 569 Books 569
Professional Associations 569 Compensation and Benefits 570 Books 570
Professional Associations 570 Employee and Labor Relations 570 Books 570
Professional Associations 571 Risk Management 571 Books 571
Appendix E About the Additional Study Tools 573 Additional Study Tools 574
Sybex Test Engine 574 Electronic Flashcards 574 PDF of Glossary of Terms 574 Adobe Reader 574
System Requirements 575 Using the Study Tools 575 Troubleshooting 575 Customer Care 576 Index 577
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