User guide NATEL easy

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User guide

NATEL® easy

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Communication made simple

Welcome to Swisscom

With a mobile phone you can do much more than just make calls: listen to missed calls, send SMS and MMS messages, download information, pictures and music and much, much more. You made the right choice in choosing Swisscom, because we can offer you a quality network with the best possible coverage and excellent value for money. This brochure describes our key services and user instructions.

Important: Personal data

The new Federal Mail and Telecommunications Monitoring Act (BUePF) requires all Swiss mobile network operators to record personal details about and data generated by their prepaid customers.

Swisscom stores this data for a minimum period of two years and provides the responsible authorities with relevant information thereon in accordance with the legal provisions.

Note

In this document the term Call key refers to the call set-up key. Depending on your handset, this may be marked with OK, YES, SEND or a green telephone symbol.

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1. Getting started

How PINs protect your phone.

1.1 Entering your PIN

PIN stands for Personal Identification Number. PIN 1 protects your phone against un - authorised use, whilst PIN 2 activates and deactivates individual functions. Both numbers are provided with your SIM card.

After switching on your phone, you must first enter PIN 1 correctly. Otherwise, you will not be able to make calls with your mobile.

Important

If you enter an incorrect PIN code three times in succession, the SIM card will auto-matically be blocked.

1.2 Unblocking your SIM card

You can use the PUK (Personal Unblocking Key) to unblock the SIM card and reset your PIN. You will have received a PUK code with your SIM card and PIN code.

Unblocking/resetting PIN 1

* * 0 5 * PUK 1 * new PIN 1 * new PIN 1 # Call key

Unblocking/resetting PIN 2

* * 0 5 2 * PUK 2 * new PIN 2 * new PIN 2 # Call key

(You can also enter your previous PIN code as the “new PIN”.)

Important

Please refer to the special PIN functions in the user guide for your mobile phone.

1.3 Changing your PIN

Change PIN 1 and PIN 2 the first time you switch on your phone. Choose numbers that you will remember easily, but which others cannot easily guess. Change your PINs regularly.

To change PIN 1

* * 0 4 * old PIN 1 * new PIN 1 * new PIN 1 # Call key

To change PIN 2

* * 0 4 2 * old PIN 2 * new PIN 2 * new PIN 2 # Call key

Tip

Keep your PIN and PUK codes in a safe place separate from your SIM card and do not disclose them to third parties.

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2. Making calls in Switzerland

Swisscom’s mobile network allows you to make cheaper calls than networks abroad. Make sure you select the NATEL® network for Swisscom to ensure that your mobile phone does not accidentally switch to a foreign network when travelling in border regions. Store all numbers in the international format: +country code, area code (without the zero), telephone number (e.g. +41 79 123 45 67).

A short tone will sound if you dial the mobile number of another mobile provider. Further information can be found at www.swisscom.ch/signaltone

When you call freephone numbers such as 0800..., there is a NATEL® easy connection surcharge of CHF 0.50 per minute. Exceptions: Calls to our 24-hour hotline numbers

0800 55 64 64 and 00800 55 64 64 66 are free.

Customers under the age of 18 are automatically barred from dialling numbers with 0900, 0901 and 0906 prefixes. This call barring can be lifted by contacting the hotline on 0800 55 64 64; however, this requires the written consent of a parent or legal guardian.

3. Your credit balance at a glance

It’s easy to keep your mobile costs under control.

Each time you make a call, you are sent a free SMS showing the cost of your last call and your remaining credit. To deactivate or reactivate this function, proceed as follows:

Activate: * 1 0 6 * 1 1 # Call key

Deactivate: * 1 0 6 * 1 0 # Call key

To help you keep track of your costs, you can also be sent a free SMS each time you transmit data or send an SMS or MMS. This notification provides information about the costs incurred and your remaining credit.

To activate or deactivate the SMS Info function proceed as follows:

You can check your current credit balance free of charge at any time

* 1 3 0 # Call key Alternatively: Call freephone number 00800 55 64 64 66 and select menu option 2. With NATEL® easy xtra-liberty, your SMS notification also indicates the number of free SMS messages remaining until the end of the month.

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4. Topping up call credit

Maintaining sufficient call credit.

Top up your call credit to keep your credit balance above CHF 10.

You can top up the balance of your NATEL® easy xtra-liberty, NATEL® easy liberty or NATEL® easy liberty uno in the following ways:

> via Internet at www.swisscom.ch/easy (must be paid by credit card) > with Xtra-Sponsor (see page 9)

> in Swisscom shops, including Globus > at Postomat ATMs

> at SBB ticket machines with touch screens

> at Coop shops, kiosks, post-office counters and petrol stations. Important

> If your credit balance is zero, you can only receive calls.

> Your call will be terminated without warning if your credit balance is zero. > Swisscom will send you an SMS if your credit balance is too low.

Xtra-Sponsor

How to sponsor a NATEL® easy xtra-liberty customer

The Xtra-Sponsor subscription add-on enables NATEL® easy xtra-liberty customers to be sponsored by their parents, godparents or family friends, who agree to regularly top up the sponsored customer’s prepaid card.

The special benefits of Xtra-Sponsor

> The first hour of all national calls from the sponsored customer to the sponsor is free of charge (if the person being sponsored has a NATEL® swiss xtra-liberty plus subscription, all calls to the sponsor are free of charge).

> Calls can continue to be made to the sponsor even if the sponsored NATEL® easy xtra- liberty customer’s credit has been used up.

Who can take part in Xtra-Sponsor?

> All NATEL® easy xtra-liberty customers can be sponsored.

> The sponsor must have a Swisscom mobile subscription (not a business connection) and be at least 18 years of age (excluding NATEL® basic xtra-liberty and NATEL® swiss xtra-liberty plus).

> Each sponsor can support up to three NATEL® easy xtra-liberty customers at the same time.

> Each NATEL® easy xtra-liberty customer can have up to three sponsors.

What amounts can be sponsored?

> The sponsor chooses an amount between CHF 10 and CHF 100. On the first day of each month this amount is automatically transferred to the prepaid account of the sponsored NATEL® easy xtra-liberty customer and charged to the sponsor’s NATEL® bill. > The sponsor is free to adjust the amount at any time.

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Activating and managing Xtra-Sponsor

Xtra-Sponsor can be activated and managed via SMS.

SMS text to 444 Example Activate Xtra-Sponsor START SPONSOR Recipient’s mobile phone number Amount START SPONSOR 0791234567 30 Deactivate Xtra-Sponsor STOP SPONSOR Recipient’s mobile phone number STOP SPONSOR 0791234567 Change the amount sponsored each month START SPONSOR Recipient’s mobile phone number Amount START SPONSOR 0791234567 40

One-off top-up PAYMENT

Recipient’s mobile phone number One-off amount PAYMENT 0791234567 30 Information about Xtra-Sponsor accounts already activated

SPONSOR CHECK SPONSOR CHECK

For more information about Xtra-Sponsor, go to www.swisscom.ch/xtrasponsor

5. Using your mobile phone abroad

You can use your mobile phone anywhere in the world.

Your checklist before setting out

Find out which mobile network operators support NATEL® easy roaming in the country that you are travelling to

You can obtain a list of the international operators whose networks you can use to make calls with NATEL® easy from our hotline 0800 55 64 64 or on the Internet at www.swisscom.ch/roaming > NATEL® easy.

Make sure you have enough credit

Information about methods for topping-up your credit can be found in Section 4 on page 8.

Calling from foreign mobile networks

The roaming function on NATEL® easy products is already activated. This function can be deactivated or reactivated at any time.

Important

Make sure you have enough credit. For topping-up your mobile abroad you will need a credit card.

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Calling Switzerland from abroad

+ 4 1 Phone number with area code (without the zero) Call key

Example: +41 31 123 45 67 or +41 79 123 45 67 Call key

Calling within the country you are visiting

Country code Phone number with area code Call key

Example: +33 1 234 567 89 Call key

Some network providers do not support direct dialling (see above). You must therefore use the prefix code:

* 1 1 1 * Country code Phone number with area code # Call key

Wait for a callback then press again Call key

Example: *111*+41 31 123 45 67 # Call key

An automatic announcement tells you how long you may speak for (maximum 15 min utes). You can find out whether a foreign mobile network supports direct dialling by visiting a Swisscom Shop (including Globus), a specialist dealer or www.swisscom.ch/roaming

Tip

Your display indicates the network you are currently connected to.

Important

If you receive a call on your mobile phone whilst abroad, you pay the cost of the connection from Switzerland to the country you are in.

Information

For further information about making calls when abroad and call costs, visit one of our Swisscom Shops or go to www.swisscom.ch/roaming

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6. Useful services

Using the COMBOX® and the mobile portal.

6.1 COMBOX®

The COMBOX® is the convenient answering service provided to all NATEL® easy xtra- liberty, NATEL® easy liberty and NATEL® easy liberty uno customers.

It will accept calls if:

> You don’t answer within 20 seconds;

> Your mobile phone is switched off, or you are in an area where there is no reception; > You are already making or receiving a call.

Retrieving messages from your own mobile phone in Switzerland and abroad

There are two ways of listening to your COMBOX® messages:

1. The COMBOX® number +41 79 499 79 79 is preset as quick dial key 1 on your phone and is also stored in your handset’s phone book under COMBOX®. In addition to listening to messages, this number also allows you to check your COMBOX® from abroad and takes you straight to your messages.

Example: Press and hold down key 1 or select the COMBOX® entry from your phone book. Your messages will be played back to you.

2. + 4 1 8 6 10-digit NATEL® phone number Call key

Example: +4186 079 123 45 67 Call key Your messages will be played back to you.

Note

When accessing the COMBOX® for the first time you will be guided through the COMBOX® settings via a free set-up menu. Once you have chosen your settings you can listen to the first message. The password will be subsequently sent to you via SMS. From abroad: Calling from mobile networks that do not support direct dialling

* 1 1 1 * + 4 1 8 6 10-digit NATEL® phone number # Call key

Wait for a callback then press again Call key

You can listen to and manage messages in the same way as you would in Switzerland. Important

A password is required for accessing your COMBOX® from abroad. You can get your password at any time by sending an SMS (free in Switzerland) with the text COMBOX to 444. Managing messages

When listening to your messages you can press the following keys to call up certain functions:

1 Automatic callback to caller’s number (unless number is suppressed) 2 Stores the message for 15 days

3 Deletes the message you have played back 4 Repeats the entire message

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Note

Messages that you have not listened to are stored for 15 days. Messages that you have listened to are deleted after 72 hours.

Tip

You can set your mobile so that all calls are automatically redirected to your COMBOX® (see chapter 8 “Call forwarding”). This is extremely practical when you are travelling abroad. Calls then remain “domestic” and you do not have to pay any fees for forwarding the call abroad.

6.2 Free SMS for missed calls

You will receive a free SMS for missed calls, if:

> Your mobile is switched off or out of range (e.g. in a tunnel);

> The caller does not leave a message on your COMBOX®, even if you have set one up; > You switch on your phone within 7 days of receiving the call or you move into range

of a mobile network.

If you read the SMS you can call the person back immediately (either directly by pressing the call key, or via the mobile menu, depending on the model).

Deactivating the Call Info function

Simply text the word STOP to 180 (the SMS will not cost you anything). Deactivation is free of charge and you will be sent an SMS as confirmation.

6.3 MMS

MMS messages are multimedia messages containing pictures, videos, music, voice and/or several hundred characters of text. All NATEL® easy customers and customers with a NATEL® subscription and an MMS-enabled mobile phone can send and receive MMS messages.

Sending an MMS to an e-mail address

If your friends don’t have an MMS-enabled mobile phone you can send an MMS to their e-mail address.

MMS Postcard – send your own pictures as a real postcard

There are two ways of creating and sending MMS Postcards with a mobile phone. 1. Mobile phone with integrated postcard function:

> Take a photo or select a picture stored in your mobile phone’s memory. > Select “Send as postcard”.

> Follow the instructions on the mobile phone display. 2. Mobile phone without integrated postcard function:

> Take a photo or select a picture stored in your mobile phone’s memory. > Send the picture (without text) to the number 8855.

> You will receive a link as an instant reply. Open the link and follow the instructions for completing and sending your personal MMS Postcard.

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7. Mobile Internet

With Mobile Internet and Vodafone live! as home page and mobile portal, just a single button on your mobile phone is sufficient to conjure up coloured photos, cool sounds, exciting games and the latest news. You must have a Vodafone live!-enabled mobile phone to use Vodafone live! services. To access the Vodafone live! portal directly, send a free SMS with LIVE to the number 888.

You can find additional information at www.swisscom.ch/vodafonelive

7.1 Internet on your NATEL®

From sports news and weather to YouTube videos – now you can enjoy a real Internet experience on your mobile phone. NATEL® easy liberty uno offers you good-value Internet access anywhere and at any time. A must-have for all those who want more from their mobile phone! You can find more information on the Internet at www.swisscom.ch/ mobileinternet

7.2 Vodafone live!

Ring tones and call tones

> Ring tones: Use the latest hits and classics to customise your mobile phone. Vodafone live! lets you choose from a multitude of songs in a wide range of different styles to use as real tones or polyphonic ring tones.

> Call tones: Surprise your callers with your favourite song instead of the usual ringback tone. Call tones are real music clips that your callers hear before you accept the call.

Wallpaper, games, videos

> Wallpaper: You can find images, photos and graphics on a variety of different topics at Vodafone live!: Download them to your mobile phone as wallpaper to make your handset unmistakably yours.

> Games: Say goodbye to boredom: At Vodafone live! you can find all types of games including sports, film-based, adventure, skill and others.

> Videos: You can download video clips and watch them anyplace, anytime, or select the

Streaming Video option and play clips without loading them onto your handset. However you do it, you can find the video clips under Video & Picture on Vodafone live! > Music videos: Download them once and play them over and over again. As a customer of Swisscom, you have access to over 3000 of the latest music videos via the Vodafone live! mobile phone portal.

Bluewin TV mobile

Everything I want, when I want.

Never miss a football game, the latest news or a single episode of your favourite TV show, even when you’re out and about. Bluewin TV mobile turns your mobile phone into a mobile television. You can use Bluewin TV mobile on any standard UMTS/EDGE mobile phone. With an HD mobile phone (e.g. Nokia N77), you can now experience television on your mobile handset with brilliant picture and sound quality (HD quality via the DVB-H network).

Further information about the services described, along with information about numerous other services (such as sport, news, weather, videos, chat & dating) can be found at www.swisscom.ch/vodafonelive (this site is only available in German, French and Italian).

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8. Call forwarding

Forwarding calls and withholding telephone numbers.

You can forward your calls to mobile or landline numbers anywhere in the world. Simply enter the destination number.

Call forwarding on no reply (after 20 seconds)

Activate: * * 6 1 * Destination number with dialling code # Call key

Example: **61* +4186 079 123 45 67 # Call key

Deactivate: # # 6 1 # Call key

Check status: * # 6 1 # Call key

Call forwarding on busy: **67* instead of **61*

Call forwarding when mobile is switched off: **62* instead of **61* Directly forward all calls: **21* instead of **61*

Notes

> You can activate call diversions 61, 62 and 67 at the same time. > SMS and MMS messages are not forwarded.

> ##XY# disables the service and deletes the destination number.

> You cannot activate call forwarding if incoming and outgoing calls are barred.

9. Switching to another NATEL® package

Never worry about call credit: If you choose the right NATEL® package to suit your needs, you will receive a cheaper, more convenient and simpler mobile telephone service.

Xtra-liberty – cheaper for all subscribers under 26

NATEL® easy xtra-liberty: The subscription without a fixed monthly charge for all subscribers under 26. Plus 25 free SMS messages a month to Swiss numbers.

NATEL® basic xtra-liberty: A good, low-cost service. Low subscription charge, free evening calls to the Swisscom mobile network and Swiss fixed network between 8 p.m. and 6 a.m., 50 free SMS messages a month to Swiss numbers.

NATEL® swiss xtra-liberty plus: NATEL® swiss xtra-liberty plus: for when long and frequent phone calls are just as important as SMS messages. Total freedom – call free of charge to the Swisscom Mobile network and the Swiss fixed network (Switzerland and Liechten-stein). Also includes 100 free SMS messages per month to Swiss numbers.

Details can be found on the Internet at www.swisscom.ch/xtra or visit one of our Swisscom Shops.

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English Liberty – telephone calls shouldn’t be rushed

With our low-cost, transparent tariffs you can make calls as often as you want, without having to worry about time and costs.

NATEL® easy liberty: Perfect control over your costs, even for long calls: No subscription and low tariffs.

NATEL® basic liberty: The subscription with the lowest fixed charge and a low hourly tariff.

NATEL® swiss liberty: The attractive subscription for users who regularly make long calls.

NATEL® pro liberty: The best subscription for those who use their phone constantly. Details can be found on the Internet at www.swisscom.ch/liberty or visit one of our Swisscom Shops.

Surfing and calling – NATEL® subscriptions for the mobile Internet

NATEL® easy liberty uno: Surfing without fixed costs. The Prepaid option for mobile internet and telephony.

NATEL® liberty piccolo: The subscription for those who do not use the Internet frequently and want to make phone calls at a low hourly tariff.

NATEL® liberty mezzo: The subscription for those who surf daily and who frequently make long phone calls.

NATEL® liberty grande: The perfect subscription for those who surf frequently and want to make phone calls at a low hourly tariff.

Details can be found on the Internet at www.swisscom.ch/mobileinternet or visit one of our Swisscom Shops.

No matter which NATEL® package you choose, you can keep the same mobile number and SIM card. Any remaining call credit will be credited to your first monthly bill. Want to switch? Then contact your nearest specialist dealer or Swisscom Shop customer adviser (includes Globus). Alternatively, call the hotline on 0800 55 64 64.

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10. Addresses and telephone numbers

Swisscom (Switzerland) Ltd

Contact Center Mobile CH-3050 Berne

Hotline

In Switzerland: 0800 55 64 64 (freephone number) From abroad: +41 62 286 12 12 (subject to charge)

Internet

User guide NATEL easy

User guide

NATEL® easy

Contents

Communication made simple

1. Getting started

2. Making calls in Switzerland

3. Your credit balance at a glance

4. Topping up call credit

5. Using your mobile phone abroad

6. Useful services

7. Mobile Internet

8. Call forwarding

9. Switching to another NATEL® package

10. Addresses and telephone numbers