The Right Part at the Right Time
Warehousing & Logistics
Leveraging the organization and efficiencies of our
50+ strategically located facilities is the backbone of our commitment to delivering the right part at the right time. Utilizing sophisticated automation and software systems, most orders are processed within a few minutes to insure consistent and timely deliveries.
Outstanding Sales Associates / Business Advisors
As with all WORLDPAC associates, our sales staff and customer service teams are dedicated to the success of our customers. In addition to their extensive product and industry knowledge, our sales professionals are equipped with the latest tools and technologies to assist you with your automotive parts and shop management needs. With over 20 regional sales offices across the U.S. and Canada, our personal customer centric approach provides for your account to be managed in the fashion that best suits your particular business.
WORLDPAC was formed in 1995 as a result of several acquisitions of the top tier import companies spanning over 30 years of service in the import aftermarket. WORLDPAC imports and distributes original equipment quality replacement automotive parts for the import specialty repair shop. We offer the import specialist more than 80,000 part numbers at one source for over 25 import, as well as selected domestic applications. Our exclusive online catalog and fulfillment ordering software (speedDIAL) contains more than a 1,000,000 foreign and domestic multiple brand applications for virtually every automotive make and model.
WORLDPAC imports parts directly from the most respected OEM manufacturers in the automotive industry. Sourcing the original parts from the original manufacturers ensures the precise fit and easy installation the first time, as well as the quality that maintains the integrity of the vehicle. To enhance our OEM Import and Domestic product offering, we also provide products from the highest quality
aftermarket suppliers. The fact is, by the time new cars hit the road, replacement parts are in our system, ready for you to source.
The Right Part at the Right Time
Warehousing & Logistics
Leveraging the organization and efficiencies of our
50+ strategically located facilities is the backbone of our commitment to delivering the right part at the right time. Utilizing sophisticated automation and software systems, most orders are processed within a few minutes to insure consistent and timely deliveries.
Outstanding Sales Associates / Business Advisors
As with all WORLDPAC associates, our sales staff and customer service teams are dedicated to the success of our customers. In addition to their extensive product and industry knowledge, our sales professionals are equipped with the latest tools and technologies to assist you with your automotive parts and shop management needs. With over 20 regional sales offices across the U.S. and Canada, our personal customer centric approach provides for your account to be managed in the fashion that best suits your particular business.
WORLDPAC was formed in 1995 as a result of several acquisitions of the top tier import companies spanning over 30 years of service in the import aftermarket. WORLDPAC imports and distributes original equipment quality replacement automotive parts for the import specialty repair shop. We offer the import specialist more than 80,000 part numbers at one source for over 25 import, as well as selected domestic applications. Our exclusive online catalog and fulfillment ordering software (speedDIAL) contains more than a 1,000,000 foreign and domestic multiple brand applications for virtually every automotive make and model.
WORLDPAC imports parts directly from the most respected OEM manufacturers in the automotive industry. Sourcing the original parts from the original manufacturers ensures the precise fit and easy installation the first time, as well as the quality that maintains the integrity of the vehicle. To enhance our OEM Import and Domestic product offering, we also provide products from the highest quality
aftermarket suppliers. The fact is, by the time new cars hit the road, replacement parts are in our system, ready for you to source.
Corporate Headquarters
37137 Hickory Street
Newark, California 94560-5522
800-888-9982 US • 800-463-8749 Canada
www.worldpac.com
We are proud to provide our customers with quality automotive
parts from these superior vendors and many others.
© 2005 World Wide Parts & Accessories Corporation Printed in USA corpbro05 Newark, CA. Distribution Center WORLDPAC Headquarters Seattle 2 locations San Francisco 5 locations Los Angeles 5 locations Portland Vancouver Calgary Toronto 2 locations Montreal 2 Locations Sacramento Denver
Las Vegas Cincinnati
Chicago Minneapolis Fort Lauderdale Tampa Orlando Miami Dallas Atlanta Washington, DC 2 locations South Brunswick New Jersey 2 locations Distribution Center Raleigh Newport News Boston Ottawa Stamford Long Island Baltimore Philadelphia Mercer Houston San Diego
Laguna Hills San Marcos
Phoenix
Nationwide Overnight Service
In addition to our own multiple same-day service, WORLDPAC provides dependable and consistent overnight delivery service to every address in North America.
Same-Day Service
Our vast company owned fleet of vehicles and drivers provide multiple same-day deliveries to most major metro areas. This timely and consistent service has resulted in our customers increasing technician productivity while decreasing their inventory levels. The benefit of this personal service is increased revenue and decreased expenditures. On the leading edge of technology, our Electronic Delivery Verification System assures you prompt and accurate order fulfillment.
North American Distribution
Network
Our strategically located facilities provide our customers with multiple same-day deliveries in most major metros across North America. When combined with the best overnight freight service, you can count on timely and dependable delivery of automotive products to virtually every address coast to coast.
• Paperless delivery • Increased order accuracy • Provide estimated delivery times • Digitally store proof of delivery
• Real-time Account Receivable updates • Available now in select locations *Soon to be in all facilities
Each of our associate’s vision is to provide our customers a variety of
goods and services allowing them to maximize their business
opportunities. This vision will be anchored by the right part at the right
time and include shop management consulting, technical training and
support, marketing services and retaining our ‘one to one’ customer
intimacy. W
e believe the effective execution of the vision will build
customer loyalty, and enable us to achieve long term value for our
customers, shareholders, associates and suppliers.
Tom O’Hare, President/CEO
800-888-9982 US • 800-463-8749 Canada
ww w.worldpac.com
Leading the way in innovation, our exclusive on-line catalog and ordering software speedDIAL is the most advanced system in the
automotive industry. All of WORLDPAC’s services and solutions, including our unique customer first department, revolve around our
most important asset. . . our customers.
WORLDPAC’s incentive programs have spanned from the most practical to the most elaborate rewards in the automotive aftermarket.
Our Exclusive On-Line Catalog & Ordering System
WORLDPAC’s free and proprietary on-line catalog and fulfillment ordering system is the most widely used and advanced program in our industry. First introduced in 1998, speedDIAL boasts such features as:
•
Real-time Pricing and Inventory Availability: Access the availability/price and manufacturers’ suggested list price.•
High Resolution Digital Color Images: Improve accuracy by viewing detailed product images from multiple angles.•
Shop Management Software: Integration with the leading Shop Management Software companies which saves valuable time and reduces costly keying errors.•
Self Service Returns: Allows you to create your own Return Merchandise Authorization for faster processing and issuing of product credits.•
WORLDPAC Forums: Puts you in contact on-line with thousands of repair technicians throughout North America sharing ideas and business solutions.•
Manufacturer Links: Get the latest product information directly from the manufacturers’ website and much, much more….•
Message Center: Lets you e-mail your sales associate and gives you instant access to the latest product updates sent by WORLDPAC.•
Performance and General Purpose Products: New easy to find productsections for expanding performance and popular general purpose products.
•
Often Sold With Display: Other parts are now displayed when you select a part which is most often sold with this specific item as a convenient reminder when performing certain services.Integrates with the industry’s leading shop management systems
TM
TECHNICAL TRAINING PROGRAM
The WORLDPAC Training Institute curriculum specifically addresses the three primary areas of running a successful business:
• Technical Training: Advanced car line specific training to help technicians successfully diagnose and repair late model import vehicles
• Business Development: Seminars cover practical automotive business management topics including Financial and Marketing subjects
• speedDIAL: Free live demonstration seminars on all the features and functionality of the industry’s leading software program
BUSINESS MANAGEMENT TRAINING
For over a decade WORLDPAC has offered a variety of educational training classes specifically targeted towards the independent service
center. These classes are conducted nationally and focus on areas of the business that will aid the service center in increased sales,
productivity, and profits. Our “Customer Development“ program includes classes on:
Financial Management
Increase shop profitability Profit building measurements Cash flow
Management ratio
Marketing
Increase car counts Acquisition marketing Retention marketing Develop marketing budgets Direct mail programs Effective marketing ideas
Service Advisor Training
Selling maintenance service New customer interviews
Selling diagnosis and drivability profitably Service advisor measurements
Dealing with difficult customers
Employee Management
Team building
Employee interviews and reviews Maintaining employee files Dealing with difficult employees Conduct exit interviews
Promotions and Incentives
In appreciation for supporting WORLDPAC programs we have rewarded our loyal customers with incentives including cruises, trips to Europe, Harley Davidson motorcycles, VIP hospitality at major automotive races, and much, much more. We also host regional vendor fair events to give our customers a chance to meet their sales associate, interact with parts suppliers, win prizes, attend educational seminars and enjoy the WORLDPAC experience.
This car line specific program provides advanced level diagnostic training for independent repair technicians. The complexities of properly
diagnosing and repairing late model vehicles requires training that until now has not been readily available to the Independent
Repair Professional.
BMW
Driveability & Common Problems Climate Control Systems Engine Management Body System GT-1 Training
Mercedes Benz
Climate Control Systems Engine Management Body SystemVolkswagen
OBD-II DiagnosticHonda Toyota Nissan
Multiport EFI DriveabilityPWR Training
Driveability Diagnostic Strategies Computer Control System Analysis
Volvo
Leading the way in innovation, our exclusive on-line catalog and ordering software speedDIAL is the most advanced system in the
automotive industry. All of WORLDPAC’s services and solutions, including our unique customer first department, revolve around our
most important asset. . . our customers.
WORLDPAC’s incentive programs have spanned from the most practical to the most elaborate rewards in the automotive aftermarket.
Our Exclusive On-Line Catalog & Ordering System
WORLDPAC’s free and proprietary on-line catalog and fulfillment ordering system is the most widely used and advanced program in our industry. First introduced in 1998, speedDIAL boasts such features as:
•
Real-time Pricing and Inventory Availability: Access the availability/price and manufacturers’ suggested list price.•
High Resolution Digital Color Images: Improve accuracy by viewing detailed product images from multiple angles.•
Shop Management Software: Integration with the leading Shop Management Software companies which saves valuable time and reduces costly keying errors.•
Self Service Returns: Allows you to create your own Return Merchandise Authorization for faster processing and issuing of product credits.•
WORLDPAC Forums: Puts you in contact on-line with thousands of repair technicians throughout North America sharing ideas and business solutions.•
Manufacturer Links: Get the latest product information directly from the manufacturers’ website and much, much more….•
Message Center: Lets you e-mail your sales associate and gives you instant access to the latest product updates sent by WORLDPAC.•
Performance and General Purpose Products: New easy to find productsections for expanding performance and popular general purpose products.
•
Often Sold With Display: Other parts are now displayed when you select a part which is most often sold with this specific item as a convenient reminder when performing certain services.Integrates with the industry’s leading shop management systems
TM
TECHNICAL TRAINING PROGRAM
The WORLDPAC Training Institute curriculum specifically addresses the three primary areas of running a successful business:
• Technical Training: Advanced car line specific training to help technicians successfully diagnose and repair late model import vehicles
• Business Development: Seminars cover practical automotive business management topics including Financial and Marketing subjects
• speedDIAL: Free live demonstration seminars on all the features and functionality of the industry’s leading software program
BUSINESS MANAGEMENT TRAINING
For over a decade WORLDPAC has offered a variety of educational training classes specifically targeted towards the independent service
center. These classes are conducted nationally and focus on areas of the business that will aid the service center in increased sales,
productivity, and profits. Our “Customer Development“ program includes classes on:
Financial Management
Increase shop profitability Profit building measurements Cash flow
Management ratio
Marketing
Increase car counts Acquisition marketing Retention marketing Develop marketing budgets Direct mail programs Effective marketing ideas
Service Advisor Training
Selling maintenance service New customer interviews
Selling diagnosis and drivability profitably Service advisor measurements
Dealing with difficult customers
Employee Management
Team building
Employee interviews and reviews Maintaining employee files Dealing with difficult employees Conduct exit interviews
Promotions and Incentives
In appreciation for supporting WORLDPAC programs we have rewarded our loyal customers with incentives including cruises, trips to Europe, Harley Davidson motorcycles, VIP hospitality at major automotive races, and much, much more. We also host regional vendor fair events to give our customers a chance to meet their sales associate, interact with parts suppliers, win prizes, attend educational seminars and enjoy the WORLDPAC experience.
This car line specific program provides advanced level diagnostic training for independent repair technicians. The complexities of properly
diagnosing and repairing late model vehicles requires training that until now has not been readily available to the Independent
Repair Professional.
BMW
Driveability & Common Problems Climate Control Systems Engine Management Body System GT-1 Training
Mercedes Benz
Climate Control Systems Engine Management Body SystemVolkswagen
OBD-II DiagnosticHonda Toyota Nissan
Multiport EFI DriveabilityPWR Training
Driveability Diagnostic Strategies Computer Control System Analysis
Volvo
We, the associates of WORLDPAC, are guided by the following statement of Our Values. Our Values are the unifying foundation of our
company. We strive to ensure that every decision we make and action we take demonstrate Our Values. We believe that putting Our
Values into practice creates lasting benefits for all of our associates, shareholders and the communities we live in.
Marketing your independent repair facility is more important today than ever before, and WORLDPAC can help. With increased competition,
vehicle complexity, and a generally busy schedule, most shop owners and managers can’t find the time for critically important marketing to
acquire new customers and to ensure total satisfaction with existing customers. To assist you with your marketing plan, WORLDPAC
provides complete “turn key” marketing services that allow you to focus on running your business … we do the rest.
My Customer Builder
The My Customer Builder marketing program can increase car counts and give your business a distinct edge over your competition. My Customer Builder is a “turn key” targeted direct mail marketing program created for automotive service centers with the intent of acquiring new customers, increasing total car count and revenue, while building your brand and enhancing the shop’s professional image.
Utilizing the My Customer Builder marketing service you will be able to target the
specific vehicle makes (i.e. Toyota, BMW, etc.) you want to service in the desired zip codes around your shop. We use RL POLK consumer lists that, with a high degree of accuracy, will allow you to attract the cars you service or the cars you want to service … that’s targeted direct mail! All aspects of the My Customer Builder marketing service are
administered for you, allowing you to focus on running your business.
Customer Satisfaction Index (CSI)
Recent studies show that it costs over 10 times as much to market for new customers as it does to use a CSI follow up program to be sure your existing customers are satisfied. WORLDPAC has formed a relationship with Customer Research, an independent customer follow up firm that has been performing telephone customer follow up service for new car dealers since 1966. Now through WORLDPAC, you can have this high-level personalized service for your customers.
Customer Research’s online reporting system not only lets you see your customer comments, but allows you to track satisfaction scores for your business, service advisor, as well as your technicians. This service is available with no contracts and only a minimum of 50 repair orders per month. Show your customers how much you care about their relationship with your service center. See our website for details, or ask your sales associate.
Program Features:
•
Dealer Quality Mailers - Oversized (8-1/2 x 6), eye catching, postcard mailers with your logo, map, shop information, coupon and personalized message.•
Targeted Consumer Lists - Industry leading RL POLK carline-targeted consumer lists (64+/-% accurate).•
Market Potential Report - Each participating shop will receive a custom car count report, by make and zip code, to assist you with your marketing plan.•
Custom & Flexible - All mailers are customizable with your unique logo, your location / map information, a message panel and your choice of custom coupons / special offers.•
Turn Key Service - Develop a 12 month plan with a WORLDPAC representative and we do the rest.•
Competitive Pricing - One per piece price includes everything you need: the custom car count market potential report, the RL POLK list of targeted consumers, the dealer quality mailers, postage, printing, 10 sample mailers for the shop, and personal assistance throughout your annual mailing plan.Because My Customer Builder is a WORLDPAC service, you can count on the quality, the professionalism and the convenience of a value service developed to help automotive service centers reach their maximum potential.
We value
ALL WORLDPAC ASSOCIATES…
We treat one another with respect. We recognize the dignity and contributions of each individual and the creativity that results from the diversity of individuals and ideas. We strive to communicate clear expectations to each other as well as how each of us performs. We are committed to an environment of trust,
teamwork, challenge and development. We endeavor to communicate with each other in frank, fearless and constructive ways.
We strive to deliver
CUSTOMER SATISFACTION...
We have valued customers, whether they are consumers, other businesses, our shareholders or one another. We believe in respecting our customers, appreciating their requirements, understanding their expectations and satisfying them with distinction.
We regard our
SUPPLIERS
as essential team members...
We treat our suppliers with the same respect that we show to our customers and associates. Our suppliers deserve fair treatment and honest feedback on their performance and products.
We are accountable for the
QUALITY
of our work...
We enthusiastically develop and provide superior products and services with distinction. We deliver excellence while constantly seeking ways to improve our knowledge, skills and the way we perform our jobs both individually and collectively. Each of us is accountable for the quality of whatever we do.
We demonstrate
INTEGRITY
in all we do...
We are each personally accountable for the highest standards of integrity. We measure our actions not only by what is legal, but by the highest standards of ethics that ensure fair and honorable actions. We are responsible, reliable and truthful.
We provide
LEADERSHIP
as a company and as individuals...
WORLDPAC’s leadership is founded on our dedication to achieving excellence through the loyal efforts of talented and enthusiastic associates. Our continued success requires taking full advantage of the rich backgrounds and abilities of our associates and rewarding their achievements. We embrace change as an
opportunity to fulfill our potential. We lead through competence, innovation, teamwork and an eagerness to excel.
We create an environment of
FUN and PRIDE
...
We, the associates of WORLDPAC, are guided by the following statement of Our Values. Our Values are the unifying foundation of our
company. We strive to ensure that every decision we make and action we take demonstrate Our Values. We believe that putting Our
Values into practice creates lasting benefits for all of our associates, shareholders and the communities we live in.
Marketing your independent repair facility is more important today than ever before, and WORLDPAC can help. With increased competition,
vehicle complexity, and a generally busy schedule, most shop owners and managers can’t find the time for critically important marketing to
acquire new customers and to ensure total satisfaction with existing customers. To assist you with your marketing plan, WORLDPAC
provides complete “turn key” marketing services that allow you to focus on running your business … we do the rest.
My Customer Builder
The My Customer Builder marketing program can increase car counts and give your business a distinct edge over your competition. My Customer Builder is a “turn key” targeted direct mail marketing program created for automotive service centers with the intent of acquiring new customers, increasing total car count and revenue, while building your brand and enhancing the shop’s professional image.
Utilizing the My Customer Builder marketing service you will be able to target the
specific vehicle makes (i.e. Toyota, BMW, etc.) you want to service in the desired zip codes around your shop. We use RL POLK consumer lists that, with a high degree of accuracy, will allow you to attract the cars you service or the cars you want to service … that’s targeted direct mail! All aspects of the My Customer Builder marketing service are
administered for you, allowing you to focus on running your business.
Customer Satisfaction Index (CSI)
Recent studies show that it costs over 10 times as much to market for new customers as it does to use a CSI follow up program to be sure your existing customers are satisfied. WORLDPAC has formed a relationship with Customer Research, an independent customer follow up firm that has been performing telephone customer follow up service for new car dealers since 1966. Now through WORLDPAC, you can have this high-level personalized service for your customers.
Customer Research’s online reporting system not only lets you see your customer comments, but allows you to track satisfaction scores for your business, service advisor, as well as your technicians. This service is available with no contracts and only a minimum of 50 repair orders per month. Show your customers how much you care about their relationship with your service center. See our website for details, or ask your sales associate.
Program Features:
•
Dealer Quality Mailers - Oversized (8-1/2 x 6), eye catching, postcard mailers with your logo, map, shop information, coupon and personalized message.•
Targeted Consumer Lists - Industry leading RL POLK carline-targeted consumer lists (64+/-% accurate).•
Market Potential Report - Each participating shop will receive a custom car count report, by make and zip code, to assist you with your marketing plan.•
Custom & Flexible - All mailers are customizable with your unique logo, your location / map information, a message panel and your choice of custom coupons / special offers.•
Turn Key Service - Develop a 12 month plan with a WORLDPAC representative and we do the rest.•
Competitive Pricing - One per piece price includes everything you need: the custom car count market potential report, the RL POLK list of targeted consumers, the dealer quality mailers, postage, printing, 10 sample mailers for the shop, and personal assistance throughout your annual mailing plan.Because My Customer Builder is a WORLDPAC service, you can count on the quality, the professionalism and the convenience of a value service developed to help automotive service centers reach their maximum potential.
We value
ALL WORLDPAC ASSOCIATES…
We treat one another with respect. We recognize the dignity and contributions of each individual and the creativity that results from the diversity of individuals and ideas. We strive to communicate clear expectations to each other as well as how each of us performs. We are committed to an environment of trust,
teamwork, challenge and development. We endeavor to communicate with each other in frank, fearless and constructive ways.
We strive to deliver
CUSTOMER SATISFACTION...
We have valued customers, whether they are consumers, other businesses, our shareholders or one another. We believe in respecting our customers, appreciating their requirements, understanding their expectations and satisfying them with distinction.
We regard our
SUPPLIERS
as essential team members...
We treat our suppliers with the same respect that we show to our customers and associates. Our suppliers deserve fair treatment and honest feedback on their performance and products.
We are accountable for the
QUALITY
of our work...
We enthusiastically develop and provide superior products and services with distinction. We deliver excellence while constantly seeking ways to improve our knowledge, skills and the way we perform our jobs both individually and collectively. Each of us is accountable for the quality of whatever we do.
We demonstrate
INTEGRITY
in all we do...
We are each personally accountable for the highest standards of integrity. We measure our actions not only by what is legal, but by the highest standards of ethics that ensure fair and honorable actions. We are responsible, reliable and truthful.
We provide
LEADERSHIP
as a company and as individuals...
WORLDPAC’s leadership is founded on our dedication to achieving excellence through the loyal efforts of talented and enthusiastic associates. Our continued success requires taking full advantage of the rich backgrounds and abilities of our associates and rewarding their achievements. We embrace change as an
opportunity to fulfill our potential. We lead through competence, innovation, teamwork and an eagerness to excel.
We create an environment of
FUN and PRIDE
...
Corporate Headquarters
37137 Hickory Street
Newark, California 94560-5522
800-888-9982 US • 800-463-8749 Canada
www.worldpac.com
We are proud to provide our customers with quality automotive
parts from these superior vendors and many others.
© 2005 World Wide Parts & Accessories Corporation Printed in USA corpbro05 Newark, CA. Distribution Center WORLDPAC Headquarters Seattle 2 locations San Francisco 5 locations Los Angeles 5 locations Portland Vancouver Calgary Toronto 2 locations Montreal 2 Locations Sacramento Denver
Las Vegas Cincinnati
Chicago Minneapolis Fort Lauderdale Tampa Orlando Miami Dallas Atlanta Washington, DC 2 locations South Brunswick New Jersey 2 locations Distribution Center Raleigh Newport News Boston Ottawa Stamford Long Island Baltimore Philadelphia Mercer Houston San Diego
Laguna Hills San Marcos
Phoenix
Nationwide Overnight Service
In addition to our own multiple same-day service, WORLDPAC provides dependable and consistent overnight delivery service to every address in North America.
Same-Day Service
Our vast company owned fleet of vehicles and drivers provide multiple same-day deliveries to most major metro areas. This timely and consistent service has resulted in our customers increasing technician productivity while decreasing their inventory levels. The benefit of this personal service is increased revenue and decreased expenditures. On the leading edge of technology, our Electronic Delivery Verification System assures you prompt and accurate order fulfillment.
North American Distribution
Network
Our strategically located facilities provide our customers with multiple same-day deliveries in most major metros across North America. When combined with the best overnight freight service, you can count on timely and dependable delivery of automotive products to virtually every address coast to coast.
• Paperless delivery • Increased order accuracy • Provide estimated delivery times • Digitally store proof of delivery
• Real-time Account Receivable updates • Available now in select locations *Soon to be in all facilities
Each of our associate’s vision is to provide our customers a variety of
goods and services allowing them to maximize their business
opportunities. This vision will be anchored by the right part at the right
time and include shop management consulting, technical training and
support, marketing services and retaining our ‘one to one’ customer
intimacy. W
e believe the effective execution of the vision will build
customer loyalty, and enable us to achieve long term value for our
customers, shareholders, associates and suppliers.
Tom O’Hare, President/CEO
800-888-9982 US • 800-463-8749 Canada
ww w.worldpac.com
