User Guide
WHAT CAN I SPEND MY POINTS ON?
WHAT I REALLY WANT IS…
Fancy a new flat screen TV? How about a two week vacation? Perhaps you’d like to try hot air ballooning or treat someone special to a luxury spatreatment?
Whether it’s the latest must-have gadget, or a much-needed weekend break, our range of rewards mean you can have what you really want.
SEE YOUR REWARDS
Whenever you need that extra bit of get- up-and-go, check out the rewards you could be working towards –just log in to Suzuki Rewards and browse or search our range of rewards.
The short answer is almost anything! With thousands of items to choose from, you can have the rewards you really want –from the latest electronics to luxury holidays, exciting experiences and fashionable accessories.
THE LATEST ELECTRONICS
Choose from TVs, tablets and headphones, to name just a few.
LUXURY HOLIDAYS
From the holiday of a lifetime on the other side of the world, to a well-earned weekend break — reward yourself by getting away from it all.
EXCITING OR RELAXING EXPERIENCES
Try something new and exciting –such as getting behind the wheel of a racing car –or indulge in a relaxing and rejuvenating massage.
FASHIONABLE ACCESSORIES
Whatever your tastes –from high-tech to super cool –find just what you want from our
extensive range of thelatest in-things.
SHOP THE WORLD
Can’t find what you really want? Tell us what
you’re after and our exclusive Concierge Service
Team can shop the world for you!
WHAT ELSE DO I NEED TO KNOW?
REWARDS
HO
W CAN I USE MY REWARDS POINTS?Your personalised Rewards dashboard will give you access to a superb gallery of items.
Just log in to the Suzuki Rewards website to view and track the number of points you have earned and then access the Rewards section to view the range of available items. Rewards can be browsed through the navigation pane or you can use the search function if you are looking for something specific. For details of the available rewards, please visit the Rewards Gallery.
DO MY REWARDS POINTS EXPIRE?
Your points do not expire, however if points aren’t spent upon leaving Suzuki then you will lose them.
HOW DO I KNOW IF I HAVE
SUCCESSFULLY REDEEMED MY POINTS FOR A REWARD?
Once you have placed your order, a
confirmation number will be displayed on the screen; you will also receive a confirmation email to your nominated email address.
CAN I TOP UP MY POINTS TOTAL?
If you don’t have enough points to get the reward you want, you can top up your points total using PayPal. You can use PayPal to cover up to 30% of the value of your selected reward.
CAN I CANCEL MY ORDER?
Please contact Help & Support the same day, requesting assistance with your order. In most circumstances they will be able to cancel the order for you.
WHERE WILL MY ITEMS BE DELIVERED TO?
When you have selected an item within the rewards gallery, you can nominate your preferred address during the checkout process. The delivery address will default to the address you have listed in the‘My Profile’
section of the Suzuki Rewards website if no other address is provided.
FOR LARGER ITEMS –SUCH AS BBQSAND FLAT SCREEN TVS –IT IS REQUIRED THAT SOMEONE IS AVAILABLE TO RECEIVETHE GOODS.
During these instances, you will be notified of a delivery time.
HOW LONG SHIPPING TAKE?
All items are shipped to your nominated address within 5-14 business days of the order being received. You will have the option of nominating a shipping address at the time of checkout.
WEBSITE
I HAVE FORGOTTEN MY PASSWORD, HOW CAN I GET ANOTHER?
You can retrieve your password via the
‘Retrieve Password’ icon on the log in screen.
Alternatively, you can usethe
Help & Support/Contact Us link located at the bottom of the log in screen. Please
remember that all passwords are case sensitive.
HOW DO I CHANGE MY PASSWORD?
•Click ‘My Account’ >> ‘My Profile’ >>My Details
•Select the ‘Password’ tab
•Follow the instructions and click ‘Save’
When you log in for the first time you should change your password. You should also add a security question.
To do this:
•Click ‘My Account’ >> ‘My Profile’
•Select the ‘Security’ tab
•Follow the instructions and click ‘Save’
WHO DO I CONTACT FOR SUPPORT?
All support queries should be directed to the Help & Support/Contact Us section of the Suzuki Rewards Program website.
