AA9604 Auto Attendant

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AA9604

Auto Attendant

Operation Manual

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DSG, DSG logo, AA9604, VL880, VL880L, IM1200, IM2400, IL1000 and IL5000 are trademarks of DSG Technology. Windows and Outlook Express are trademarks of Microsoft Inc. Other names used here are trademarks of their respective owners.

DSG Technology, Inc.

7F, 222 Cheng-Teh Road, Sec. 4, Taipei, Taiwan 111 Tel：886-2-88615558

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Chapter 1 General Description

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Congratulations on your purchase of AA9604, the new generation automated attendant based on the advanced DSP (Digital Signal Processing) technology. You have acquired a very powerful tool that provides automatic answering of

incoming calls, choices of commercial information to the caller, and connection to extensions based on the caller’s choices. AA9604 transfers calls even when no receptionist is on duty. It will not only help you to avoid human mistakes, but also takes of all incoming calls 24 hours a day, 7 days a weeks.

AA9604 provides different greetings for different times of the day, such as Day, Night, Noon Break and Holidays greetings. You could also customize your own greetings for employees or customers. The user-friendly setting will also transfer calls right to the person to be reached quickly without the need of the operator. When busy or ring no answer, the system can also provide helpful assistance to the callers. AA9604 is your best operators to greet customers.

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Chapter 2 Installation

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2-1 Installation Procedures

This chapter tells you how to install AA9604 Auto Attendant. To make the install process easier and more efficient, we recommend reading the entire chapter from start to end, following all the steps.

1. Plug the factory-supplied 110V~220V/12V power adapter into power jack on

the rear panel of the system, and the 2-prong of the adapter into a power outlet. (As shown in Figure 2-1) The power indicator on the front panel will be lit.

2. Plug one ends of the two factory-supplied telephone lines to the RJ-11 jack labeled LINE1, LINE2, LINE3 and LINE4 on the rear panel, and the other ends of the telephone lines to the appointed extensions of the PBX. (As shown in Figure 2-1)

3. (Optional) The system provides an external DC 12V battery connector. As shown in Figure 2-1, connect one end of battery DC 12 volts wires to the DC12V socket, and the other end to a battery. Please beware of the current polarity (positive inside, negative outside) when connecting the battery. When power failure occurs, the battery should supply the power automatically, to maintain the operation of the system.

4. Make sure the SECURITY/NORMAL switch on the front panel is in upper

position (NORMAL mode) before program the system. You will not be able to enter the programming mode if the switch is in SECURITY mode.

Figure 1: The System Installation Layout

2-2 Precaution

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The PBX should be able to transfer the ringing tones from the central office line to appointed extensions. As shown in Figure 2-1, LINE1, LINE2, LINE3 and LINE4 should be the appointed extensions of your PBX.

The PBX should support standard 2-wired analog telephone lines, which

transmit DTMF signals.

The “appointed extension” connected to the system should be able to handle either “hunt group” or “spread ringing”.

If all ports are busy, the PBX should transfer the call to the operator or a human attendant.

The system should not be exposed to direct sunlight, nor placed in a high tempered area.

2-3 Front Panel

Figure 2: Front Panel

(1) POWER (red): Power indicator. The indicator is on when the adapter is plugged into the DC 12V power socket on the rear panel of the system. (2) DAY / NIGHT (green): Day/night mode indicator. When the light is on, it

indicates the system is currently in day mode (business hours), and the Day Greeting will be played for all incoming calls. When the light is off, it indicates the system is currently in night mode (non-business hours), and the Night Greeting will be played for all incoming calls.

(3) NOON (green): Noon mode indicator. When the light is on, it indicates the system is currently in noon mode, and the Noon Greeting will be played for all incoming calls.

(4) LINE1, LINE2, LINE3, LINE4 (red): Line engaged indicator. When the light is on, it indicates the line is currently engaged, and the system is answering the incoming call.

(5) MODES: DAY/ NIGHT/ NOON mode switch. Each press on this switch will

rotate to the next mode, in a DAY-NIGHT-NOON order.

(6) MANUAL / AUTO: This switch selects manual or automatic switching for

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system switches among the DAY/ NIGHT/ NOON modes automatically according to the time schedule. Lower position represents MANUAL, and the DAY/ NIGHT/ NOON modes can be selected manually with the MODES switch as describe above.

(7) SECURITY / NORMAL: System security switch. Upper position represents

NORMAL, and the system allows one to enter the programming mode with a password. Lower position represents SECURITY, and the system does not allowed any one to enter the programming mode even if the person has the password. This is often used to prevent the caller from entering programming mode.

(8) ON/DISABLE: The upper position represents ON, which means the system is

running normally. The lower position represents DISABLE, which disables the system, and puts all LINE1, LINE2, LINE3 and LINE4 in off-hook status.

2-4 Rear Panel

Figure 3: Rear Panel

(1) BATTERY DC 12V (optional accessory): Battery Connector for connection to an external DC12V battery. When a power failure occurs, the battery should supply the power automatically, to maintain the operation of the system. (2) POWER DC 12V: Power Socket for connection with external power source.

Plug the factory-supplied 110V~220V/12V transformer extension wire in to this socket. If the external power source is in good condition, the power indicator on the front panel should turn red.

(3) SERIAL PORT JACK: The serial port is used for the setting up the system when more than one unit of AA9604 are connected to the PBX.

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Chapter 3 Programming Procedures

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3-1 Entering Programming Mode

Programming mode is initiated as soon as the password is entered. The factory default password is [1][2][3][4]. To enter the programming mode, please follow the steps below:

1. Dial either LINE1 or LINE2 or LINE3 or LINE4 of the system.

2. When you here the greeting, “Thank you for call…….”, press the [#] button followed by the four-digit password (default [1][2][3][4]), and now you are in the programming mode.

3. When the system responds you with the message “Enter Three- digit function code”, press the three-digit function code to enter the function that you want to edit.

After entering the function setting, you may use the following keys to edit each function:

[1]: Modify this function setting.

[2]: Save current setting, and return to main menu. [3]: Save current setting, and jump to previous function. [4]: Save current setting, and jump to next function.

[#]: Finish setting operation, exit the programming mode, and hang up the phone. [＊]: Cancel setting operation, and return to main menu.

[Other Keys]: Replay the function message.

After finish setting operation, user can press [3] jumping to previous function, or press [4] jumping to next function, or press [2] jumping to main menu and then press another three-digit function code to enter the function that you want to edit. (Note: Only one administrator can enter programing mode at the same time.)

3-2 Announcement Recording

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(000) Day Greeting

Function 000

Steps [1]+ [voice]+ [# ]

Description This function stores a greeting message which you want

the system to play during the business hours. The operations is described as follows:

1. Press [0][0][0] for day greeting recording. 2. Press [1] after you heard the previous recorded

message. Start your recording after the beep tone. 3. Press any button after you finished.

To erase the your greeting message and restore the default message, please follow the steps below: 1. Press [0][0][0] for day greeting recording. 2. Press [1] after you heard the recorded message. 3. Press any button about 1 second after you hear the

beep tone. The recorded message is now erased.

(010) Night Greeting

Function 010

the system to play during non-business hours. Please refer to function 000 for operation details.

(014) Message Lamp Sequence Channel Valid Range: 1-4 Default: 1,2,3,4

Function 014

Steps [1]+ [?][?][?][?]+ [# ]

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(020) Noon Greeting

Function 020

the system to play during the noon break. Please refer to function 000 for operation details.

(030) Department Directory Announcement

Function 030

Description This function stores a department inquiry announcement

which you want the system to play when caller inquires for department extension. Please refer to function 000 for operation details.

(031) Busy Cycle Valid Range : 1-9 Default : 3

Function 031

Steps [1]+ [?]+ [# ]

Description This function sets for detecting busy cycle. Set busy cycle as 3, it means after system detects 3 busy cycles, it will do next action.

Example: [1] + [3] + [#]

This sets the busy cycle to [3]. After the system repeats the busy cycle back to you, Press [2] to confirm and return to main menu.

(038) Multi-Level Inquiry Code Valid Range : 1-8 digits

Function 038

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

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this code, system will guide incoming call to multi-level inquiry and play inquiry greeting 060.

Example: [1] + [5] + [#]

This sets the multi-level inquiry code to [5]. After the system repeats the multi-level inquiry code back to you, Press [2] to confirm and return to main menu.

(040) Special Announcement

Function 040

Description This function stores a special announcement which you

want the system to play for special situation, such as public holidays, etc. If the special announcement is recorded, it will replace all other greetings and

announcement. Once the special announcement is erased, all other greetings and announcements will be restored. Please refer to function 000 for operation details. (Erase special announcement is press [1] to record. After system plays “beep“ and press any key to end recording, then it will erase special announcement)

(044) PBX Model Valid Range : 0-999 Default : 0

Function 044

Steps [1]+ [?][?][?]+ [# ]

Description This function sets for choosing PBX model. There are many different PBX models and each model signal format may be different Base on different model to set.

Example: [1] + [1] + [#]

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(050) Second Language Greeting

Function 050

Description This function stores a second language greeting which you want the system to play when caller inquires for a second language assistance. Please refer to function 000 for operation details.

(060) Inquiry Greeting

Function 060

Description This function stores a inquiry greeting which you want the system to play when caller inquires for an inquiry

assistance.

Example: [1] + [sales department please press 1 , customer service department please press 2, MIS department please press 3] + [#]

After the system repeats the inquiry greeting back to you, Press [2] to confirm and return to main menu.

3-3 General Settings

This section describes all operations for the system setting, which includes the passwords, day/night operator extensions, and assistant extension settings. General setting consists of 11 functions which start from 100 to 200.

(100) System Password Valid Range : 0 - 99999999 Default : 1234

Function 100

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the programmer’s password for system

programming by installers.

Example: [1] + [1][2][3][4] + [#]

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the system repeats the password back to you, Press [2] to confirm and return to main menu.

(110) Administrator Password Valid Range : 0 - 99999999

Function 110

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the administrator’s password for the announcement recording (i.e. Functions 000, 010, 020, 030, 040, 050). This administrator’s password avoids

non-technicians to modify other system parameters.

Example: [1] + [5][6][7][8] + [#]

This sets the administrator’s password to [5][6][7][8]. After the system repeats the password back to you, press [2] to confirm and return to main menu.

(120) Ring Number Valid Range : 1 - 9 Default : 1

Function 120

Steps [1]+ [?]+ [# ]

Description This function sets the number of rings before the system answers the incoming call.

Example: [1] + [3] + [#]

This sets the number of rings to 3. After the system repeats the number back to you, press [2] to confirm and return to main menu.

(130) Operator Code Valid Range : 0 - 99999999 Default : 0

Function 130

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

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Example: [1] + [0] + [#]

This sets the operator code to 0. After the system repeats the code back to you, press [2] to confirm and return to main menu.

(140) Operator Extension Valid Range : 0 – 99999999 Default : 100

Function 140

Steps [1]+ [?][?][?][?][?][?][?][?] + [# ]

Description This function sets the operator extension number.

Example: [1] + [1][1] + [#]

This sets the operator extension to 11. After the system repeats the extension back to you, press [2] to confirm and return to main menu.

(141) Operator Mailbox Password Valid Range : 0 – 99999999 Default : 5678

Function 140

Steps [1]+ [?][?][?][?][?][?][?][?] + [# ]

Description This function sets the operator mailbox password. If sets null, then it will forbid leaving message to operator.

Example 1: [1] + [1][1] + [#]

This sets the operator mailbox password to 11. After the system repeats the password back to you, press [2] to confirm and return to main menu.

Example 2: [1] + [#]

This sets to cancle operator mailbox password and forbid leaving message to operator.

(150) Assistant Extension Valid Range : 0 - 99999999

Function 150

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

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Incoming calls will be redirected to the assistant if the operator extension is busy or not answered.

Example: [1] + [1][2] + [#]

This sets the assistant extension to 12. After the system repeats the extension back to you, press [2] to confirm and return to main menu.

(160) Night Operator Extension Valid Range : 0 -99999999 Default : 100

Function 160

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the night operator extension number.

Example: [1] + [2][1] + [#]

This sets the night operator extension to 21. After the system repeats the extension back to you, press [2] to confirm and return to main menu.

(170) Night Assistant Extension Valid Range : 0 - 99999999

Function 170

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the night assistant extension number. Incoming calls will be redirected to the night assistant if the night operator extension is busy or not answered.

Example: [1] + [1][2] + [#]

This sets the night assistant extension to 12. After the system repeats the extension back to you, press [2] to confirm and return to main menu.

(180) Department Directory Code Valid Range : 0 - 99999999

Function 180

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Description This function sets the department directory code for listening to Department Directory Announcement as recorded in function 030.

Example: [1] + [6] + [#]

This sets the extension inquiry code to 6. After the system repeats the code back to you, press [2] to confirm and return to main menu.

(190) Second Language Code Valid Range : 0 - 99999999

Function 190

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the second language code for listing to Second Language Greeting as recorded in function 050.

Example: [1] + [5] + [#]

This sets the second language code to 5. After the system repeats the code back to you, press [2] to confirm and return to main menu.

(191) Third Language Code Valid Range : 0 - 99999999

Function 191

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the third language code for listing to Third Language Greeting as recorded in function 050.

Example: [1] + [5] + [#]

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(192) Fourth Language Code Valid Range : 0 - 99999999

Function 192

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the fourth language code for listing to Fourth Language Greeting as recorded in function 050.

Example: [1] + [5] + [#]

This sets the second language code to 5. After the system repeats the code back to you, press [2] to confirm and return to main menu.

(200) Maximum Extension Length Valid Range : 1 - 8 Default : 8

Function 200

Steps [1]+ [?]+ [# ]

Description This sets the maximum digit of extension, which can be

entered when taking incoming calls.

Example: [1] + [2] + [#]

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3-4 Transfer Settings

This section describes all operations for the transfer setting, which includes the hook flash timing, ringback, busy tone signals, and transfer, recall operations, etc. Besides, AA9604 also has “Automatic Call Progress Learning” capability, which can automatically detect busy tone, ringback signals, and stores the parameters automatically.

(210) First Hook Flash Valid Range : 0 - 999 Default : 20

Function 210

Steps [1]+ [?][?][?]+ [# ]

Description This function sets for the hook flash timing. It is normally used to put a caller on hold or to retrieve the caller on hold. Each unit in this field represents 30 msec.

Example: [1] + [1][0] + [#]

If the PBX’s hook flash drop between 200 msec and 600 msec, then a value of 10 would give the system an approximate 30msec x 10 = 300msec flash time. After the system repeats the number back to you, press [2] to confirm and return to main menu.

(220) Second Hook Flash Valid Range : 0 – 999 Default : 20

Function 220

Steps [1]+ [?][?][?]+ [# ]

Description The Second Flash Timing is functionally equivalent to First Flash Timing. It sets another hook flash timing. Most telephone systems use only one hook flash for all commands; but others may require this second hook flash to retrieve a caller on hold after a called extension has not answered, etc. Each unit in this field represents 30msec.

Example: [1] + [6][6] + [#]

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30msec x 66 = 1980 msec flash time. After the system repeats the number back to you, press [2] to confirm and return to main menu.

(230) Pause Time Valid Range : 0 - 255 Default : 16

Function 230

Steps 1+ [?][?][?]+ [# ]

Description This function determines how long the system will

pause when a pause signal, [1][5] (please refer to System Parameter Table in Appendix A), is read during a call transfer operation. Each unit in this field represents 30msec.

Example: [1] + [1][5] + [#]

If you want to the pause time to be 450msec, then a value of 15 would give the system an approximate 30msec x 15 = 450msec pause time. After the system repeats the pause time back to you, press [2] to confirm and return to main menu.

(240) Number of Ringback Signals Valid Range : 1 - 99 Default : 5

Function 240

Steps 1+ [?][?]+ [# ]

Description This function sets the number of extension rings used to determine if the calling extension is able to answer the call.

Example: [1] + [5] + [#]

This sets the number of station ringbacks to 5. That is, if the calling extension is not answered within 5 rings, then the system identify this as the person is not

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(250) Ringback High Valid Range : 0 – 999 Default : 16

Function 250

Steps 1+ [?][?][?]+ [# ]

Description Ringback cadence is made up by a sequence of audio

signals, as shown in the diagram below. This function stores the ringback duration for “on” cadence. Each unit in this field represents 30 msec.

Example 1: [1] + [1][6] + [#]

You can enter the parameter directly if known. As shown in this example, a value of 16 would give the system an approximate 30msec x 16 = 480 msec (about 0.5 second) duration.

Example 2: You can also request the system to obtain this parameter for you. Please refer to “Automatic Call Progress Learning” for more information.

Automatic Call Progress Learning

Automatic Call Progress Learning is the process of analyzing the audio signal on a phone line, informing the system the status of the line.

1. Set the Night Assistant Extension in function 170, as this extension will be used for monitoring of the ringback tone.

2. Assure that the Ringback Recall Sequence in function 340 is set properly.

3. 3. In function 250, press [1] followed by a [#] to enter the Automatic Call Progress Learning mode. The night assistant extension set in step 1 will now ring for 3-4 times. After the night assistant

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(Ringback Time Off), and 270 (Double Ringback Time Off). If the PBX is a single ringback system, then a value of 0 will be record in function 270 (Double Ringback Time Off).

4. Repeat step 3 a few times, and make sure the test results for each test are similar. The Automatic Call Progress Learning has now completed.

(260) Ringback Low Valid Range : 0 – 999 Default : 129

Function 260

Steps 1+ [?][?][?]+ [# ]

Description This function is functionally equivalent to function 250 except that it is for “off” cadence (please refer to the diagram in function 250). Each unit in this field represents 30msec.

Example 1: [1] + [3][3] + [#]

You can enter the parameter directly if known. As shown in this example, a value of 33 would give the system an approximate 30msec x 33 = 990msec (about 1 second) duration.

Example 2: You can request the system to obtain this parameter for you. Please refer to “Automatic Call Progress Learning” in function 250 for more information.

(270) Ringback Second Low Valid Range : 0 – 999 Default : 9

Function 270

Steps 1+ [?][?][?]+ [# ]

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double ringback signals. If the switch is a single ringback system, then this function must be set as 0.

Example 1: [1] + [3][3] + [#]

You can enter the parameter directly if known. As shown in this example, a value of 30 would give the system an approximate 30msec x 33 = 990msec (about 1 second) duration.

Example 2: You can also request the system to obtain this parameter for you. Please refer to “Automatic Call Progress Learning” in function 250 for more

information.

(280) Busy Retrials Valid Range : 1 - 99 Default : 1

Function 280

Steps 1+ [?][?]+ [# ]

Description This function specifies how many times should the

system attempt to transfer the call to a busy extension before prompting the caller that the requested extension is busy.

Example 1: [1] + [2] + [#]

This sets the number of retry to 2. After the system repeats the number back to you, press [2] to confirm and return to main menu.

(290) Busy High Valid Range : 0 – 999 Default : 16

Function 290

Steps 1+ [?][?][?]+ [# ]

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which is made up by a sequence of electrical signals, as shown in the diagram below. This function stores the busy tone duration for “on” cadence. Each unit in this field represents 30msec.

Example 1: [1] + [2][0] + [#]

Automatic Call Progress Learning

Automatic Call Progress Learning is the process of analyzing the audio signal on a phone line, informing the system the status of the line.

1. Set the Night Assistant Extension in function 170, as this extension will be used for monitoring of the busy tone. Assure that the assistant extension is off-hook.

2. Assure that the Busy Tone Recall Sequence in function 350 is set properly.

3. In function 290, press [1] followed by a [#] to enter the Automatic Call Progress Learning mode. The system will be monitoring for the busy tone for about 10 seconds, and will record the results for functions 290 (Busy Tone Time On), and 300 (Busy Tone Time Off).

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(300) Busy Low Valid Range : 0 – 999 Default : 18

Function 300

Steps 1+ [?][?][?]+ [# ]

Description This function is functionally equivalent to function 290 except that it is for “off” cadence (please refer to the diagram in function 290). Each unit in this field represents 30msec.

Example 1: [1] + [1][5] + [#]

You can enter the parameter directly if known. As shown in this example, a value of 15 would give the system an approximate 30msec x 15 = 450msec (about 0.45 second) duration.

information.

(310) Day Transfer Mode Valid Range : 1 - 4 Default : 1

Function 310

Steps 1+ [?]+ [# ]

Description This function provides four different combinations of

transfer modes for operator extension and assistant extension during the business hours. The combinations are as follows:

1 2 3 4

Operator Supervised Blind Supervised Blind Assistant Supervised Supervised Blind Blind

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on hold. If the calling extension is either busy or not answered, the system will inform the caller about the condition and forward the call to an alternate extension. In the blind transfer mode, the system transfers the call once the selection is made and returns to on-hook status.

Example: [1] + [2] + [#]

This selects 2nd set of combination of the Day Time Transfer Mode, i.e. the operator transfer calls in blind mode and the assistant transfer calls in supervised mode. After the system repeats the mode number back to you, press [2] to confirm and return to main menu.

(320) Night Transfer Mode Valid Range : 1 - 4 Default : 1

Function 320

Steps 1+ [?]+ [# ]

Description The Night Transfer Mode is functionally equivalent to

the Day Transfer Mode. It provides four different combinations of transfer modes for operator extension and assistant extension during non-business hours. Please refer to function 310 for combination details.

1 2 3 4

Operator Supervised Blind Supervised Blind Assistant Supervised Supervised Blind Blind

Example: [1] + [4] + [#]

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(330) Transfer Sequence Default : [1][3] Hook Time 1, [1][5] Pause Time,

[1][6]Extension

Function 330

Steps 1+ [?]...[?]+ [# ]

Description The Transfer Sequence is the actions that the system

performs to put the caller through to the requested extension. When executing the transfer sequence, the caller will be placed on hold, while the calling extension will be ringing. Each action is represented by a 2-digit parameter. Depends on the model and manufacturer of the switch system, the parameters of the Transfer Sequence may vary widely.

Example: [1] + [1][3][1][5][1][6] + [#]

This is a typical example that the system does a hook flash, pauses for a short time, and dials the extension. The parameters for 1st hook flash is [1][3], pause time is [1][5], and the extension parameter is [1][6]. After the system repeats the sequence back to you, press [2] to confirm and exit to main menu. (Please refer to System Parameter Table in Appendix A)

(340) Ringback Recall Sequence Default : [1][3] Hook Time 1, [1][5] Pause

Time

Function 340

Steps 1+ [?]...[?]+ [# ]

Description If the calling extension is not answered, the system will perform the Ringback Recall sequence, and tell the caller that the requested extension is currently not answered.

Example: [1] + [1][3] + [#]

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[2] to confirm and exit to main menu. (Please refer to System Parameter Table in Appendix A)

(350) Busy Recall Sequence Default : [1][3] Hook Time 1, [1][5] Pause Time

Function 350

Steps [1]+ [?]...[?]+ [# ]

Description If the calling extension is busy, the system will perform the Busy Tone Recall Sequence, and tell the caller that the requested extension is currently busy.

Example: [1] + [1][3] + [#]

The Busy Recall is often done by sending a hook flash. The parameters for 1st hook flash is [1][3]. After the system repeats the sequence back to you, press [2] to confirm and exit to main menu. (Please refer to System Parameter Table in Appendix A)

(360) Disconnect Sequence

Function 360

Steps 1+ [?]...[?]+ [# ]

Description This function sets the operation for hanging up the telephone, and exit from the switch system. Most switches do not require this operation setting.

3-5 Working Schedules

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(370) Current Day Valid Range : 1-7

Function 370

Steps [1]+ [?]+ [# ]

Description This function sets the clock to present day. “1” represents Monday, “2” represents Tuesday, and so forth. Sunday is represented by “7”.

Example: [1] + [3] + [#]

This sets the present day to Wednesday. After the system repeats the day back to you, press [2] to confirm and return to main menu.

(380) Current Time 24-hour (6 digits)

Function 380

Steps [1]+ [?][?][?][?][?][?]+ [# ]

Description This function sets clock the present time. The present time should be in 24 hour format.

Example: [1] + [0][8][0][5][2][5] + [#]

This sets the present time to 08:05:25 (hhmmss) in the morning. After the system repeats the time back to you, press [2] to confirm and return to main menu. (Please precede the hour, minute, second by a “0” if it has only one digit)

(390) Noon Break Setting 24-hour (8 digits) Default : 00000000

Function 390

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the noon break period. If an incoming

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Example: [1] + [1][2][3][0][1][3][3][0] + [#]

This sets the noon break as from 12:30 to 13:30. After the system repeats the time back to you, press [2] to confirm and return to main menu. (Please precede the hour or minute by a “0” if it has only one digit)

(400) First Business Hours Setting 24-hour (8 digits) Default : 08001800

Function 400

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the first business hours. If an incoming call is detected during this period, the system will play the Day Greeting. Please refer to function 000 for more information on Day Greeting.

Example: [1] + [0][8][3][0][1][7][3][0] + [#]

This sets the business hour as from 8:30 to 17:30. After the system repeats the time back to you, press [2] to confirm and return to main menu. (Please precede the hour or minute by a “0” if it has only one digit)

(410) First Business Day Setting Valid Range 1-7 Default : 12345

Function 410

Steps [1]+ [?][?][?][?][?][?][?]+ [# ]

Description This function sets the days that the First Business Hours Setting applies. The system will play appropriate greeting messages according to the business hours setting and the noon break setting, on the days that is set in this function.

Example: [1] + [1][2][3][4][5] + [#]

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(420) Second Business Hours Setting 24-hour (8 digits) Default :

08001200

Function 420

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description The Second Business Hours Setting is functionally

equivalent to the First Business Hours Setting. Some companies’ business hours for Saturday may only be half day, therefore they can use this function to set their business hours for Saturday. If an incoming call is detected during this business hours, the system will play the Day Greeting. Please refer to function 000 for more information on Day Greeting.

Example: [1] + [0][8][3][0][1][2][0][0] + [#]

This sets the business hours as from 8:30 to 12:00. After the system repeats the time back to you, press [2] to confirm and return to main menu. (Please precede the hour or minute by a “0” if it has only one digit)

(430) Second Business Day Setting Valid Range1-7

Function 430

Steps [1]+ [?][?][?][?][?][?][?]+ [# ]

Description The Second Business Day Setting is functionally

equivalent to the First Business Day Setting. It sets the days that the Second Business Hours Setting applies.

Example: [1] + [6] + [#]

(35)

(440) Mode Switching Code Valid Range : 0-99999999

Function 440

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets a code which allows you to remotely rotate the system schedule among day mode, night mode, and noon mode. Each time the code is entered, the system rotates the schedule to the next mode.

Example: [1] + [8][8][8] + [#]

This set the Day/Night/Noon Switch ID to 888. After the system repeats the numbers back to you, press [2] to confirm and return to main menu.

(450) Optional Parameters Valid Range : 0-9

Function 450

Steps [1]+ [?][?][?][?][?][?][?]+ [# ]

Description The system provides the following optional parameters

for use according to system’s needs.

A more detailed description for each parameter as follows:

Parameter 1: If this parameter is set, the system will announce “or wait a moment for the operator ” message after detecting the requested extension is

Parameter Description 1 Auto transfer to operator 2 Noise filtering function

3 Increase transfer mistake tolerance 4 Reserved

5 For Nakayo PBX

6 Ring-release mode setting 7 For China ZL PBX

(36)

busy or not answered. If the caller has not press any key after the announcement, the system will

automatically transfer the caller to the operator extension.

Parameter 2: In a noisy telephone line circuit , a misjudge off-hook by noise may happen. This parameter will filter noise to prevent the system from this kind of misjudgment

Parameter 3: Some PBXs’ cadence are not stable.

The use of this parameter will allow the system to have a higher mistake tolerance, and hence reduce error occurrence during transfer operation. Parameter 4: This parameter is reserved.

Parameter 5: Set this parameter when connecting

the system to Nakayo PBX.

Parameter 6: The parameter is functioned for a ring-released transfer type. In this transfer

condition, the system will release the incoming call after transfer and ringing extension. The

ring-release transfer mode should company with function 470, 480, 490 and 500 which record inner line ring cadence.

the system to China ZL PBX.

the system to Taiwan Tonnet PBX

the system to China WS824 PBX

Example: [1] + [1][2] + [#]

his set the parameter to 1 and 2 and system will execuate it. After the system repeats the parameters back to you, press [2] to confirm and return to main menu.

(460) Ringback Second High Valid Range : 0 – 999 Default : 0

Function 460

(37)

Description This function is used for those switches which have double ringback signals. If the switch is a single ringback system, then this function must be set as 0.

Example 1: [1] + [3][0] + [#]

information.

(470) Extension Ringback 1st High Valid Range : 0 – 999 Default : 0

Function 470

Steps 1+ [?][?][?]+ [# ]

Description In the ring-release transfer mode , the system must record extension Ringback cadence which is made up by a sequence of audio signals, as shown in the diagram below. This function stores the extension ringback duration for “1st High” cadence. Each unit in this field represents 30 msec.

Example 1: [1] + [3][0] + [#]

(38)

system an approximate 30msec x 30 = 900 msec (about 0.9 second) duration.

(480) Extension Ringback 1st Low Valid Range : 0 – 999 Default : 0

Function 480

Steps 1+ [?][?][?]+ [# ]

Description In the ring-release transfer mode , the system must record

extension Ringback cadence which is made up by a sequence of audio signals, as shown in the diagram below. This

function stores the extension ringback duration for “1st Low” cadence. Each unit in this field represents 30 msec.

Example 1: [1] + [3][0] + [#]

(490) Extension Ringback 2nd High Valid Range : 0 – 999 Default : 0

Function 490

Steps 1+ [?][?][?]+ [# ]

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of audio signals, as shown in the diagram below. This function stores the extension ringback duration for “2nd High” cadence. Each unit in this field represents 30 msec.

Example 1: [1] + [3][0] + [#]

(500) Extension Ringback 2nd Low Valid Range : 0 – 999 Default : 0

Function 500

Steps 1+ [?][?][?]+ [# ]

extension Ringback cadence which is made up by a sequence of audio signals, as shown in the diagram below. This function stores the extension ringback duration for “2nd Low” cadence. Each unit in this field represents 30 msec.

Example 1: [1] + [3][0] + [#]

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3-6 Department Setup

The system can be used to filter incoming calls for company that consists of several departments. Incoming calls can be transferred directly to the requested department without interrupting others.

AA9604 is capable of handling up to 33 departments. Each department can set its own department code, operator extension and assistant extension. Incoming calls will be redirected to the assistant if the operator extension is busy or not

answered.

The function codes used for the department setting are from 600 to 698 (99 codes in total). For 33 departments, each department uses 3 codes: 600, 601, 602 for first department, etc.

(600) First Department Code Valid Range : 0 - 99999999

Function 600

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the first department code.

Example: [1] + [2] + [#]

This sets the first department code to 2. After the system repeats the code back to you, press [2] to confirm and return to main menu.

(601) First Department Extension Valid Range : 0 - 99999999

Function 601

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

(41)

Example: [1] + [2][3] + [#]

This sets the first department’s operator extension to 23. After the system repeats the extension back to you, press [2] to confirm and return to main menu.

(602) First Department Assistant Extension Valid Range : 0 - 99999999

Function 602

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the first department’s assistant extension.

Example: [1] + [2][1] + [#]

This sets the first department’s assistant extension to 21. After the system repeats the extension back to you, press [2] to confirm and return to main menu.

3-7 Extension Group Setup

AA9604 is capable of handling up to 33 extension groups. Each extension group can set its own starting extension, ending extension and assistant extension. Incoming calls will be redirected to the assistant if the operator extension is busy or not answered.

The function codes used for the department setting are from 700 to 798 (99 codes in total). For 33 extension groups, each group uses 3 codes: 700, 701, 702 for first group, etc.

(700) First Starting Extension Valid Range : 0 – 99999999 Default : 100

Function 700

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the first extension group’s starting extension.

Example: [1] + [1][1] + [#]

(42)

(701) First Ending Extension Valid Range : 0 – 99999999 Default : 299

Function 701

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the first extension group’s ending extension.

Example: [1] + [2][6] + [#]

This sets the first group’s ending extension to 26. After the system repeats the extension back to you, press [2] to confirm and return to main menu.

(702) First Assistant Extension Valid Range : 0 - 99999999

Function 702

Steps [1]+ [?][?][?][?][?][?][?][?]+ [# ]

Description This function sets the first extension group’s assistant extension.

Example: [1] + [2][1] + [#]

This sets the first group’s assistant extension to 21. After the system repeats the extension back to you, press [2] to confirm and return to main menu.

3-8 Call Pickup

The system can still remember the extension been transferred after completing the blind transfer. Upon the timeout set at Function 321, the system will pick up the call using the code set at Function 322 and play Ring No Answer announcement. Follow the steps below to enable this function.

1. Set Function 310、320 to the Operator or Ring-Release allowing Call Pickup to function well.

2. Set Call Pickup Timeout to Function 321 (Valid Range: 1~99 sec).

3. Set Call Pick Sequence (Max value: 9-digit) to Function 322. The call pick up code or sequence shall be the same as the one on the PBX.

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to do it.)

5. The system can remember up to 31 extensions been transferred. When the system is too busy and not allowed to pick up incoming calls, the first-in call will be first-out.

(321) Call Pickup Timeout Valid Range : 1-99 Default : 15

Function 321

Steps 1+ [?][?]+ [#]

Description This function sets call pickup timeout for transferring in relesae mode. When system transfer call and release it, system will remember the extension number for

transfferring. After call pickup timeout, system will pick up (FC322) by pickup channel (FC323) and play no answer greeting.

Example: [1] + [1][3] + [#]

This sets the call pickup timeout to 13 seconds. After the system repeats the pickup timeout back to you, press [2] to confirm and return to main menu.

(322) Call Pickup Sequence

Function 322

Steps 1+ [?]...[?]+ [#]

Description This function sets call pickup sequence for transferring in relesae mode. When system transfer call and release it, system will remember the extension number for transfferring. After call pickup timeout, system will pick up (FC322) by pickup channel (FC323) and play no answer greeting.

Example: [1]+ [0][4][1][6]+ [#]

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(323) Call Pickup Channel Valid Range : 1-4 Default : 1234

Function 323

Steps 1+ [?][?][?][?]+ [#]

Description This function sets call pickup channel for transferring in relesae mode. When system transfer call and release it, system will remember the extension number for

transfferring. After call pickup timeout, system will pick up (FC322) by pickup channel (FC323) and play no answer greeting.

Example: [1] + [2][3] + [#]

This sets the call pickup channel to 2nd and 3rd channel. After the system repeats the pickup channel back to you, press [2] to confirm and return to main menu.

3-9 Voice Mailbox Setup

System offers 5 voice mails for 5 extension number usage. The function codes are FC520, FC522, FC524, FC526 and FC528. Each mailbox has it own password to protect personal private. In additional, mailbox can have message and message lamp notification (This feature needs PBX to support this function)

(520) 1st_{~ 5}th_{Voice Mailbox Number Valid Range : 0-99999999}

Function 520、522、524、526、528

Steps [1]+ [?][?][?][?][?][?][?][?]+ [#]

Description This function sets 1st ~5th voice mailbox number

Example: [1]+ [2][1][1][1]+ [#]

(45)

(521) 1st_{~ 5}th_{Voice Mailbox Password Valid Range : 0-99999999 Default :}

5678

Function 521、523、525、527、529

Steps [1]+ [?][?][?][?][?][?][?][?]+ [#]

Description This function sets 1st ~5th voice mailbox password

Example: [1]+ [0][0][0][0]+ [#]

This sets this function code voice mailbox password to 0000. After the system repeats the number back to you, press [2] to confirm and return to main menu.

(560) Message Lamp On Sequence

Function 560

Steps [1]+ [?]...[?]+ [#]

Description This function sets message lamp on sequence. It is suitable for phone with message lamp. After have a new message, system will base on this sequence to turn on message lamp.

Example: [1] + [0][7][1][1][0][1][1][6] + [#]

This sets message lamp on sequence to 07110116 (7 + 0 + 1 + ext no. Where 07 is for 7; 11 is for 0; 01 is for 1; 16 is for ext no. For detail please check Appendix A). After the system repeats the number back to you, press [2] to confirm and return to main menu.

(570) Message Lamp Off Sequence

Function 570

Steps [1]+ [?]...[?]+ [#]

(46)

Example: [1] + [0][7][1][1][1][1][1][6] + [#]

This sets message lamp off sequence to 07111116. (7 + 0 + 0 + ext no. Where 07 is for 7; 11 is for 0; 11 is for 0; 16 is for ext no. For detail please check Appendix A). After the system repeats the number back to you, press [2] to confirm and return to main menu.

(580) Extension Notification Ring Sequence Default : 1516

Function 580

Steps [1]+ [?]...[?]+ [#]

Description This function sets extension notification ring sequence.

Example: [1] + [1][5] [1][6] + [#]

This sets extension notification ring sequence to 1516 (pause time + extension number). After the system repeats the number back to you, press [2] to confirm and return to main menu.

(581) Extension Notification Hours Default : 08301830

Function 581

Steps [1]+ [?][?][?][?][?][?][?] [?]+ [#]

Description This function sets extension notification hours. It is 24-hour format. The format is hh/mm/hh/mm

Example: [1] + [0][8] [0][0] [1][8] [0][0] + [#]

This sets extension notification hours from 0800 to 1800 After the system repeats the number back to you, press [2] to confirm and return to main menu.

(582) Extension Notification Number of Retries Valid Range : 1-9 Default : 3

Function 582

Steps [1]+ [?]+ [#]

(47)

Example: [1] + [5] + [#]

This sets extension notification number of retries to 5. After the system repeats the number back to you, press [2] to confirm and return to main menu.

(583) Extension Notification Retry Interval Valid Range : 1-99 Default : 15

Function 583

Steps [1]+ [?][?]+ [#]

Description This function sets extension notification retry interval.

Example: [1] + [3][0] + [#]

This sets extension notification retry interval to 30 minutes. After the system repeats the number back to you, press [2] to confirm and return to main menu.

(592) Extension Digit to Digit Timeout Valid Range : 1-9 Default : 3

Function 592

Steps [1]+ [?]+ [#]

Description This function sets extension digit to digit timeout interval.

Example: [1] + [5] + [#]

This sets extension digit to digit timeout interval to 5 seconds. After the system repeats the number back to you, press [2] to confirm and return to main menu.

(599) First Digit Timeout Valid Range : 1-9 Default : 3

Function 599

Steps [1]+ [?]+ [#]

(48)

Example: [1] + [5] + [#]

(49)

Appendix A: System Parameter Table

Signal System Parameter Telephone

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Appendix B: 3-Digit Function Code List

Code Function Valid Range Default

000 Day Greeting System Default Greeting

010 Night Greeting System Default Greeting

014 Message Lamp Sequence

Channel

1-4 1234

020 Noon Greeting System Default Greeting

030 Department Directory

Announcement

--

031 Busy Cycle 1-9 3

038 Multi-Level Inquiry Code --

040 Special Announcement --

044 PBX Model 0

050 Second Language Greeting System Default Greeting

060 Inquiry Greeting --

100 System Password 1-8 digits 1234

110 Administrator Password 1-8 digits --

120 Ring Number 1-9 1

130 Operator Code 1-8 digits 0

140 Operator Extension 1-8 digits 100

141 Operator Mailbox Password 1-8 digits 5678

150 Assistant Operator Extension 1-8 digits --

160 Night Operator Extension 1-8 digits 100

170 Night Operator Assistant

Extension

1-8 digits --

180 Department Directory Code 1-8 digits --

190 Second Language Code 1-8 digits --

191 Third Language Code 1-8 digits --

192 Fourth Language Code 1-8 digits --

200 Maximum Code Length 1-8 8

210 First Hook Flash 0-999 20

220 Second Hook Flash 0-999 20

230 Pause Time 0-999 16

240 Number of Ringback Signals 1-99 5

250 Ringback High 0-999 16

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270 Ringback Second Low 0-999 9

280 Busy Retrials 1-99 1

290 Busy High 0-999 16

300 Busy Low 0-999 18

310 Day Transfer Mode 1-4 1

320 Night Transfer Mode 1-4 1

321 Call Pickup Timeout 1-99 15

322 Call Pickup Sequence --

323 Call Pickup Channel 1-4 1234

330 Transfer Sequence 13,15,16

340 Ringback Recall Sequence 13,15

350 Busy Recall Sequence 13,15

360 Disconnect Sequence --

370 Current Day 1-7 --

380 Current Time 24-hour(6 digits) --

390 Noon Break Setting 24-hour(8 digits) 00000000

400 First Business Hours Setting 24-hour(8 digits) 08001800

410 First Business Day Setting 1-7 12345

420 Second Business Hour

Setting

24-hour(8 digits) 08001200

430 Second Business Day Setting 1-7 --

440 Mode Switching Code 1-8 digits --

450 Optional Parameters 1-7 --

460 Ringback Second High 0-999 0

470 Extension Ringback 1st_{High 0-999} ₀

480 Extension Ringback 1st_{Low 0-999} ₀

490 Extension Ringback 2nd_{High 0-999} ₀

500 Extension Ringback 2nd _{Low 0-999} ₀

520 1st_{Voice Mailbox Number} _{1-8 digits} _--

521 1st_{Voice Mailbox Password} _{1-8 digits} ₅₆₇₈

522 2nd_{Voice Mailbox Number} _{1-8 digits} _--

523 2nd_{Voice Mailbox Password 1-8 digits} ₅₆₇₈

524 3rd_{Voice Mailbox Number} _{1-8 digits} _--

525 3rd_{Voice Mailbox Password 1-8 digits} ₅₆₇₈

526 4th_{Voice Mailbox Number} _{1-8 digits} _--

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528 5th_{Voice Mailbox Number} _{1-8 digits} _--

529 5th_{Voice Mailbox Password 1-8 digits} ₅₆₇₈

560 Message Lamp On Sequence --

570 Message Lamp Off Sequence --

580 Extension Notification Ring

Sequence

15,16

581 Extension Notification Hours 24-hour(8 digits) 08301830

582 Extension Notification

Number of Retries

1-9 3

583 Extension Notification Retry

Interval

1-99 15

592 Extension Digit to Digit

Timeout Interval

1-9 3

599 First Digit Timeout 1-9 3

600 First Department Code 1-8 digits --

601 First Department Extension 1-8 digits --

602 First Department Assistant

Extension

1-8 digits --

603~698 Follow up to 33th

700 First Starting Extension 1-8 digits 100

701 First Ending Extension 1-8 digits 299

702 First Assistant Extension 1-8 digits --

703~798 Follow up to 33th 800 Audio Text 0 810 Audio Text 1 820 Audio Text 2 830 Audio Text 3 840 Audio Text 4 850 Audio Text 5 860 Audio Text 6 870 Audio Text 7 880 Audio Text 8 890 Audio Text 9

900 I am sorry, the number you have dialed is not recognized, please dial again or hold on for the operator.

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920 I am sorry, the person you try to reach is not available. Please dial another extension.

930 I am sorry, the line is busy, please dial another extension.

940 Thank you and good-bye.

950 Or stay on the line for the operator. 960 I am sorry the operator are all busy

(54)

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Appendix C: Advanced Functions

1. One Digit Audio Text Menu

Access code Function Audio Text

0 800 _{Audio Text 0} 1 810 _{Audio Text 1} 2 820 _{Audio Text 2} 3 830 _{Audio Text 3} 4 840 _{Audio Text 4} 5 850 _{Audio Text 5} 6 860 _{Audio Text 6} 7 870 _{Audio Text 7} 8 880 _{Audio Text 8} 9 890 _{Audio Text 9} 2. System Announcement Function Content

900 I am sorry, the number you have dialed is not recognized,

please dial again or hold on for the operator. 910 _{Please hold , I will transfer you.}

920 I am sorry, the person you try to reach is not available. Please dial another extension.

930 _{I am sorry, the line is busy, please dial another extension.}

940 _{Thank you and good-bye.}

950 _{Or stay on the line for the operator.}

960 _{I am sorry the operator are all busy}

(56)

(57)

Appendix D: Quick Installation Guide

Installing the Auto Attendant

Please follow the diagram below to install your auto attendant.

LED Indicators

1 Power On: The adapter is plugged

2 Day/Night On: In Day mode

Off: In Night mode

3 Noon On: In Noon mode

4 Line 1-2 On: The line is occupied and the system is answering calls

Switch Buttons

5 Modes Press to switch modes in Day, Night and Noon order.

6 Manual/Auto Upper: The system switches among the DAY/NIGHT/NOON

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7 Security/Normal Upper: The programming function is available with a password. Lower: The programming Function is locked.

8 Disable/On Upper: The system is running normally.

Lower: The system is disabled and lines will be in off-hook status.

Configuring the system

1.Call into the system.

2.Press the password to enter system programming mode. The default password is [#][1][2][3][4].

3.Set current date (Function [370]) and time (Function [380]).

4.Set First Flash Time [210] (and Second Flash Time [220], if necessary), Transfer Sequence [330], Ring-Back Recall Sequence [340] and Busy Recall Sequence [350] per your switch's specifications.

5.Set Night Assistant Operator Extension [170] for Automatic Call Progress Learning (ACPL).

6.Set Function [250] to [1#] to start ACPL for Ring-Back High [250], Ring-Back Low [260], Ring-Back Second Low [270], and Ring-Back Second High [460].

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Index

(000) Day Greeting... 13

(010) Night Greeting... 13

(014) Message Lamp Sequence Channel. 13 (020) Noon Greeting ... 14

(030) Department Directory Announcement... 14

(031) Busy Cycle... 14

(038) Multi-Level Inquiry Code ... 14

(040) Special Announcement... 15

(044) PBX Model ... 15

(050) Second Language Greeting... 16

(060) Inquiry Greeting... 16 (100) System Password ... 16 (110) Administrator Password... 17 (120) Ring Number ... 17 (130) Operator Code ... 18 (140) Operator Extension ... 18

(141) Operator Mailbox Password... 18

(150) Assistant Extension... 19

(160) Night Operator Extension... 19

(170) Night Assistant Extension ... 19

(180) Department Directory Code ... 20

(190) Second Language Code... 20

(191) Third Language Code... 20

(192) Fourth Language Code... 21

(200) Maximum Extension Length ... 21

(210) First Hook Flash ... 22

(220) Second Hook Flash ... 23

(230) Pause Time... 23

(240) Number of Ringback Signals... 24

(250) Ringback High... 24

(260) Ringback Low... 25

(270) Ringback Second Low ... 26

(280) Busy Retrials ... 27

(290) Busy High... 27

(300) Busy Low ...28

(310) Day Transfer Mode ...29

(320) Night Transfer Mode ...30

(321) Call Pickup Timeout ...44

(322) Call Pickup Sequence...44

(323) Call Pickup Channel...45

(330) Transfer Sequence ...30

(340) Ringback Recall Sequence ...31

(350) Busy Recall Sequence ...31

(360) Disconnect Sequence...32

(370) Current Day...32

(380) Current Time...33

(390) Noon Break Setting ...33

(400) First Business Hours Setting ...33

(410) First Business Day Setting ...34

(420) Second Business Hours Setting...34

(430) Second Business Day Setting ...35

(440) Mode Switching Code...35

(450) Optional Parameters ...36

(460) Ringback Second High...37

(470) Extension Ringback 1st High ...38

(480) Extension Ringback 1st Low ...39

(490) Extension Ringback 2nd High ...39

(500) Extension Ringback 2nd Low ...40

(520) Voice Mailbox Number...45

(521) Voice Mailbox Password ...46

(560) Message Lamp On Sequence ...46

(570) Message Lamp Off Sequence ...47

(580) Extension Notification Ring Sequence...47

(581) Extension Notification Hours ...47

(582) Extension Notification Number of Retries ...48

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(592) Extension Digit to Digit Timeout

Interval ... 48

(599) First Digit Timeout... 49

(600) First Department Code... 41

(601) First Department Extension... 41

(602) First Department Assistant Extension ... 42

(700) First Starting Extension ... 42

(701) First Ending Extension ... 43

(702) First Assistant Extension... 43

Call Pickup ...43

default password...12

Disable ...10

Entering Programming Mode ...12

Installation ...8

Modes ...9

Rear Panel ...10

Security Mode...10

Switching Modes...9

AA9604 Auto Attendant

AA9604

Auto Attendant

Operation Manual

Table of Contents

Chapter 1

General Description

Chapter 2

Installation

2-1 Installation Procedures

2-2 Precaution

2-3 Front Panel

2-4 Rear Panel

Chapter 3

Programming Procedures

3-1 Entering Programming Mode

3-2 Announcement Recording

3-3 General Settings

3-4 Transfer Settings

3-5 Working Schedules

3-6 Department Setup

3-7 Extension Group Setup

3-8 Call Pickup

3-9 Voice Mailbox Setup

Appendix A: System Parameter Table

Appendix B: 3-Digit Function Code List

Appendix C: Advanced Functions

Appendix D: Quick Installation Guide

Installing the Auto Attendant

Index