Artem Chernikov
Engineer – Cloud & System Management
SUSE
®Customer Center
Roadmap
Simona Arsene
Product Manager Services
2
Agenda
SCC Today
Live Demo of SCC
Registration Process
New features
3
Nov 2012 – Alpha
1
4
Nov 2012 – Alpha
Nov 2013 – Beta
1
2
5
Nov 2012 – Alpha
Nov 2013 – Beta
Oct 2014 – SLE 12 + SCC release
1
2
3
6
Nov 2012 – Alpha
Nov 2013 – Beta
Oct 2014 – SLE 12 + SCC release
1
2
3
…
7
visits
8
unique visitors
9
minutes spent on SCC
10
Live Demo
(Back up Slides of the Live Demo)
SUSE
®Customer Center
Dashboard
14
Current Dashboard
15
New Dashboard
16
Split the subscription
display per Server,
Extensions, SUSE
Manager and
Others
Split the SUSE Manager
Subscription per Lifecycle,
Monitoring and Server
Easy to manage
organizations and
users
Group the “Recent
Activity” after action,
type and day
Main functionalities
17
Warning
messages are
displayed in a
more
prominent way!
Preview
Warning messages
SUSE
®Customer Center
Organization(s) View
19
Organization View
View users
20
Organization View
Organization Credentials
21
Organization View
Invite new users to join your organization
SUSE
®Customer Center
Subscriptions
23
Subscription view
Overview
24
Subscription view
Detailed view
25
Subscription view
Manual Activation
SUSE
®Customer Center
Systems View
27
Systems view
Overview
SUSE
®Customer Center
Account Management
29
Account Management
Overview
SUSE
®Customer Center
Ticketing System
31
Overview of all tickets…
32
Detailed view on a ticket description
33
Detailed view on a ticket activity
34
Detailed view on the shared files
35
New ticket: Ticket Title
36
New ticket: Contact details
37
New ticket: Description of the issue
SLE 12 powered by SCC
New Registration
Client and Protocol
40
Novell Customer
Center (NCC)
Step 1: Registration via
the SUSE Register
NCC
Current Setup
41
Novell Customer
Center (NCC)
Step 1: Registration via
the SUSE Register
Step 2: Credential
setup
NCC
Current Setup
42
Novell Customer
Center (NCC)
Step 1: Registration via
the SUSE Register
Step 2: Credential
setup
Content Delivery
Network
St ep 3 : Ac
ce ss to
pa tc he s an d up da te s
Novell Customer
Center (NCC)
NCC
CDN
Current Setup
43
Novell Customer
Center (NCC)
Step 1: Registration via the
SUSE Register Connect
Step 2: Credential
setup
Content Delivery
Network
St ep 3 : Ac
ce ss to
pa tc he s an d up da te s
Novell Customer
Center (NCC)
NCC
SCC
CDN
New Registration Protocol
44
Step 1: Registration via the
SUSE Register Connect
Step 2: Credential
setup
Content Delivery
Network
St ep 3 : Ac
ce ss to
pa tc he s an d up da te s
Minimal to No disruption
compared to the current
setup!
Novell Customer
Center (NCC)
Novell Customer
Center (NCC)
NCC
SCC
New Registration Protocol
Live Demo
Subscription Management Tool
(SMT)
47
Novell
Customer
Center
(NCC)
NCC
SMT – old setup
48
Novell
Customer
Center
(NCC)
Minimal to almost
No disruption
compared to the
current setup!
Novell Customer
Center (NCC)
NCC
SCC
SMT – NEW setup
49
Novell
Customer
Center
(NCC)
SUS ECo nnec t
SUSERegister
SLES 11 SP3
SLES 12 GA
SMT will manage both SUSEConnect and SUSERegister protocols. You’ll be able to
run your SLE(S) 11 SP3 or older versions and SLE(S) 12 products without any issue.
Novell
Customer
Center (NCC)
NCC
SCC
SUSEConnect vs. SUSERegister
50
Wednesday, Nov 19, 8:30 AM ‐ 9:30 AM– Regency 5
Thursday, Nov 20, 9:40 AM ‐ 10:40 AM– Regency 5
TUT8117 ‐ Migrating your infrastructure to the
SUSE Customer Center
More details…
Roadmap
52
1. Delete old subscription (manually or automatically)
Features (to be discussed)
53
1. Delete old subscription (manually or automatically)
2. Command Line API
Features (to be discussed)
54
1. Delete old subscription (manually or automatically)
2. Command Line API
3. Implement a better solution for registration
than reg codes
Features (to be discussed)
55
1. Delete old subscription (manually or automatically)
2. Command Line API
3. Implement a better solution for registration
than reg codes
4. Open a ticket directly from the system
Features (to be discussed)
56
1. Delete old subscription (manually or automatically)
2. Command Line API
3. Implement a better solution for registration
than reg codes
4. Open a ticket directly from the system
5. Integrate SCC with your HW vendor online
account
Features (to be discussed)
Question & Answer
58
Back-up Slides
60
Five steps are required in order to use SLE 12 with SMT
1. Update SMT SLE 12 products will be reflected only via an
updated SMT (planned for Sept 2014)
2. Configure SMT to use SCC instead of NCC
3. Mirror the SLE 12 repositories
4. Install/Update to SLE 12
5. Register your system against SMT
Managing SLE12 products with SMT
61
Five steps are required in order to use SLE 12 with SMT
1. Update SMT SLE 12 products will be reflected only via an
updated SMT (planned for Sept 2014)
2. Configure SMT to use SCC instead of NCC
3. Mirror the SLE 12 repositories
4. Install/Update to SLE 12
5. Register your system against SMT
If needed, a rollback to NCC will be available …
Managing SLE12 products with SMT
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