IP Office Receptionist

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IP Office Receptionist

Efficient and Professional Call Handling

Overview

Receptionists can handle dozens, even hundreds of calls daily,

so it’s easy to see how important it is to deploy a phone

application that allows for efficient call handling. IP Office

Receptionist offers a visual display of incoming calls and call

status throughout the business on an easy-to-use PC

interface. With visual access to everyone’s phone status –

who’s busy, on the phone, away from their desk – receptionists

can route calls quickly and accurately with a mouse click.

Receptionist is a powerful application that allows a single

operator to manage calls for single site offices and even

multiple locations to ensure prompt and professional

handling of all calls.

Capabilities

Fast, accurate call handling – With its intuitive PC interface Receptionist allows for convenient click-and-drag call handling that helps improve the

efficiency and effectiveness of the operator, even with large call volumes. Visual call status – Receptionists can see the status and availability of all associates on the network – who’s on the phone, away from their desk, not to be disturbed, etc. – helping with speed and accuracy of call routing.

Centralized call management – With Receptionist, a single operator can handle calls for multiple offices – transferring calls between locations, adding people to conferences, managing voicemail messages for associates. The result: streamlined operations, consistency of service and cost savings.

Call handling for multiple businesses – When an operator manages calls for multiple businesses (for example, in a shared office environment), Receptionist enables the operator to quickly and accurately identify callers, greet them appropriately, and route calls to the right business. Sharing the receptionist resource reduces costs.

Benefits

• Streamline operations – Handle large call volumes with just a single

receptionist, in standalone or multi-site environments; use a single operator to manage calls for multiple businesses • Provide professional service to callers –

Easy-to-use interface means

receptionists can see the status of users on the network to quickly and accurately route calls to the right people

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Specifications

Format IP Office License Key and Software Download System

Requirements

IP Office with Essential, Preferred, Advanced, or Server Edition User

Requirements

• Any IP Office telephone

• Ethernet-attached PC using Windows XP or Windows Vista Business/Enterprise/Ultimate or Windows 7 Professional/ Enterprise/Ultimate

For complete and latest PC and Server specifications, refer to latest Avaya IP Office Technical Bulletin and Technical Tip documents.

Feature Detail IP Office Receptionist solution provides: • Inbound & Outbound Call handling

• Phone Call Control including Conference Call Control & Conference Rooms; Transfer, Hold, and Park via drag & drop • Up to 16 Park Slots with customized labels

• Configuration of Phone Preferences

• Receive Caller ID & Name Display (provided by local service provider)

• Speed Dial and Busy Lamp Field management of users within and across the enterprise

• Local Phone Directory

• Separate Call history logs – All, Incoming, Outgoing, Missed Calls, Messages

• Ability to create script for incoming call handling • Time on Call display

• Monitoring of up to 8 Queues & ability to answer calls in queue • Simple Outlook contact record creation

• Distinctive Ringing using WAV file

• Centralized receptionist across connected locations

About Avaya

Avaya is a global provider of business collaboration and communications solutions, providing unified communications, contact centers,

networking and related services to companies of all sizes around the world. For more information please visit www.avaya.com.

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IP Office Mobile Worker

One number access for employees on

the road

Overview

For staff who are often out of the office, but don’t require a

laptop, IP Office Mobile Worker (available with IP Office

Preferred Edition and Advanced Edition) keeps them readily

accessible. Wherever they’re working – with clients, between

stores/locations, down the hall, in the warehouse, or on the

road – Mobile Worker turns any phone into an extension of their

office phone, with many of the call handling features available in

the office.

Staff give out just one phone number – their office number –

and calls ring simultaneously on their mobile device, making it

easy for customers, colleagues and vendors to reach them

wherever they are.

Capabilities

Manage your office from your mobile device – Provide customers and others with just your office phone number and have all calls ring simultaneously on any other phone (mobile, remote office, home), eliminating missed calls when out of the office or away from your desk. Create and manage conference calls right from your mobile device with just a click. Extend presence and instant messaging capabilities to your mobile device, so you can see who’s available and instantly contact them through IM. Roam the office/warehouse – With an Avaya wireless IP phone (purchased separately), staff can roam throughout the building or campus and stay completely accessible, as though at their desk.

Easy access to messages – Whether you have a smartphone, laptop or mobile phone at hand, it’s easy to retrieve and respond to messages. Voicemail and email appear in a single inbox. Use visual voicemail (on smartphone or PC) to

prioritize messages. Hear and reply to emails over the phone using text-to-speech technology.

Benefits

• Enhanced customer service – Mobile sales and service staff stay connected and responsive to customers

regardless of where they are. • Increased productivity – Access to

people, messages and information help mobile employees deliver whether in or out of the office. • Increased customer knowledge – All

calls that go through IP Office can be tracked and monitored to capture data on customer interactions.

• Reduced costs – Calls that are routed through IP Office take advantage of business calling plans, which can significantly reduce overall calling costs.

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Specifications

Format IP Office License Key and software download for iOS and Android devices

System Requirements • IP Office Preferred Edition or IP Office Advanced Edition • ISDN-PRI, T1, E1, or SIP trunks

• Voice Compression Module (VCM) Channels when using IP wireless

• Microsoft Exchange when using Email Reading

User Requirements Mobile Call Control with enhanced graphical user interface • Supported on Android 2.x and higher, and iOS devices In building roaming options

• Avaya DECT R4

• Avaya IP Wireless telephones • Avaya cordless

• Avaya 3641/3645 IP Wireless telephones

• Requires the Avaya Voice Processing Platform (AVPP) server that provides quality of service

• Security: 40- and 128-bit WEP security • 3725 supports standard Bluetooth headset Email Reading and Reply

• IP Office Preferred Edition • Microsoft Exchange

Feature Detail • Data based unified communications

• Call control (click-to-call, click-to-conference, etc.) • One number access

• Simultaneous ringing of mobile device when calls arrive at IP Office desk phone

• Visual voicemail

• IM and presence (both call and calendar) • Corporate directory access

• Make calls through IP Office system via mobile devices • Calling party receives CLI of IP Office (called party requires CLI from local service provider)

• Email Reading and Reply using Text-To-Speech technology • Integrated geo-location

• Add “Follow” Feature to get real-time notifications on a person’s availability

• Set your presence status even while on the road

avaya.com

All trademarks identified by ®, ™, or SM_{are registered marks, trademarks, and service marks, respectively, of Avaya Inc.}

About Avaya

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IP Office - Office Worker

Maximize productivity throughout the office

Overview

Associates who work in the office, whether the main office,

remote office, or home office, require a unique set of

communications tools to ensure they can be as productive as

possible, regardless of location. Available with IP Office Preferred

Edition, Advanced Edition, and Server Edition, the Office Worker

solution for Avaya IP Office puts powerful communications tools

at your fingertips in an intuitive PC interface.

Get things done quickly and efficiently – make decisions, answer

questions, convey critical and timely information – without leaving

your desk. Send and receive instant messages. Manage audio

conferences with the click of a button. Check status of co-workers

right on your PC screen (see who’s “on the phone”, “away”, or “do

not disturb”, etc.). Click to speed dial. Access voicemail and email

in one mailbox and see all your messages together.

Office Worker helps employees work faster and smarter. That can

translate into greater productivity and efficiency and better

customer interactions.

Capabilities

Make and Control Calls from your PC or iPad – With just a click or tap you can access speed dial entries, transfer calls, and create conferences with colleagues. It’s a simple, fast, and an extremely efficient way to manage high call volumes. Efficiently manage all messages – With its built-in unified messaging, Office Worker allows you to handle all your messages from one place on your PC. See voice mail messages alongside emails and respond to the high priority ones first.

Manage audio conferences – Simplify how you create, access, and manage audio conferences so employees make better use of this productivity

enhancing tool. The integrated conference bridge can provide significant cost savings, too.

Presence and instant messaging – Always know the status of co-workers or your most important external contacts by viewing their state of presence on your PC screen. Send instant messages to your associates or contacts to improve response times and speed decision-making.

Point-and-click call handling - The intuitive and easy-to-use browser-based interface makes call handling a snap. Click to dial, transfer and conference. Integrate desktop calling and

communications capabilities with applications such as Microsoft Outlook and Salesforce.com.

Benefits

• Improved productivity – Stay

connected, responsive and productive; quickly and easily share ideas, provide direction and deliver on commitments.

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• Increased responsiveness – Being accessible and responsive to customers and colleagues is always critical; with Office Worker, employees have the tools to quickly reach and be reached.

• Easy deployment – With its web browser based application interface, Office Worker is quickly and efficiently deployed to users throughout the office; its intuitive interface can be quickly mastered.

Specifications

Format IP Office License Key and optional PC and/or iPad download

System Requirements

• IP Office with Preferred Edition or Advanced Edition, or Server Edition

User

Requirements

Current versions of the following browsers are supported:

• Microsoft Internet Explorer • Mozilla Firefox (Mac or Windows) • Apple Safari (Mac or Windows) • Google Chrome (Mac or Windows)

PC Client Specifications:

• Windows XP, Windows Vista (Business/Enterprise/Ultimate), or Windows 7 (Professional/Enterprise/ Ultimate)

PC Server Specifications:

• Ethernet-attached PC running one of the following Server Operating systems: Microsoft Windows Server 2003 (32-bit), Small Business Server 2003 (32-bit and 64-bit), Microsoft Windows Server 2008 (32-bit and 64-bit), Windows Server 2008

• Voicemail synchronization in Email and Browser based access to voicemail works with any IMAP mail client (Outlook); Web access supported on Microsoft Windows Server 2003, Windows Server 2008, and Windows Server 2008 R2

• For complete and latest PC and Server specifications, refer to latest Avaya IP Office Technical Bulletin and Technical Tip documents.

Feature Detail

With browser interface:

• Inbound & Outbound Call handling (Answer, Hold, Transfer, Drop) • Receive Caller ID & Name Display (per service provider)

• Conference Call control (Add, Drop, Record Conference, Mute, Un-mute)

• Inbound & Outbound Call handling directly through Salesforce.com® (Windows only)

• Time on call displayed • Queue Monitoring

• Phone Preference Setting Do Not Disturb, Voicemail ring back, and Voicemail out calling

• Personal, System, and External Directory

• Speed dial and Presence management of Microsoft® Exchange, GoogleTalk, and users within and across the enterprise

• Send Instant Messages (IM) to GoogleTalk and internal users

• Separate Call History logs – All, Incoming, Outgoing, Missed Messages • Voicemail message management

• Microsoft Exchange Calendar Mining

• Integrate 3rd party gadgets from iGoogle and Zoho into workspace

With PC Client interface:

• Inbound & outbound call handling directly through Microsoft Outlook

Learn More

To learn more, please contact your Avaya Authorized Partner or visit us at avaya.com.

avaya.com

All trademarks identified by ®, ™, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc.

About Avaya

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IP Office Teleworker

Full-time Remote Worker Productivity

Overview

IP Office Teleworker provides small businesses with powerful

communications tools to enable home and remote workers to be

just as accessible and responsive as employees who work in the

office. Available with IP Office Preferred Edition and Advanced

Edition, Teleworker allows small businesses to expand their

labor pool by enabling people to work remotely – wherever that

may be – with the full array of office phone capabilities.

With just an Internet connection, home and remote workers are a

seamless extension of the main office, making it easy for

customers and colleagues to reach them. Calls flow through the

network reducing costs (and eliminating variable phone

expenses), and real estate requirements can be substantially

reduced.

Capabilities

Point-and-click call handling – The intuitive and easy-to-use browser- based interface makes call handling a snap. Click to dial, transfer, hold,

conference, and more. Access hundreds of speed dial entries. Integrate desktop calling and communications capabilities with applications such as Microsoft®

Outlook and Salesforce.com®_.

Cost-effective communications – Connecting through a VPN allows remote workers’ phone expenses to be reduced or even eliminated. Streamline real estate and facilities costs by hiring full-time remote workers.

Easily manage a dispersed workforce – Presence features allow remote workers and their office counterparts to “see” each other’s status: who’s on the phone, away from their desk, busy, etc. Record, archive and replay calls for monitoring and training purposes.

Expand your labor pool – Hire the right employees whether they live down the block, across the country or on the other

side of the world; Teleworker seamlessly connects them to your network so they are virtually “in the office”.

Benefits

• Reduce expenses – Eliminate variable phone expenses for remote workers, and even reduce real estate leasing and facilities costs.

• Strengthen your workforce – Hire the right people, regardless of where they live. Teleworker helps you grow your business with the most qualified people.

• Ensure productivity &

professionalism – If VPN connectivity is lost or bandwidth compromised, employees won’t miss important calls. With Teleworker, they simply leverage their PC interface and home or wireless phones to stay connected. • Increase productivity – Reduce or eliminate commute times. Expand business hours by hiring remote workers in different time zones.

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Specifications

Format IP Office Software Download

System Requirements

• IP Office Preferred Edition or IP Office Advanced Edition with Voice Compression Module (VCM) Channels

User

Requirements

Broadband Internet Access Browsers:

• Microsoft Internet Explorer version 7 and above • Mozilla Firefox (Mac or Windows) version 3.5 and above • Apple Safari (Mac or Windows) version 3.2 and above • Google Chrome (Mac or Windows)

PC Client Specifications:

• Windows XP, Windows Vista (Business/Enterprise/ Ultimate), or Windows 7 (Professional/Enterprise/Ultimate)

PC Server Specifications:

• Ethernet-attached PC running one of the following Server Operating systems: Microsoft Windows Server 2003 (32-bit), Small Business Server 2003 (32-bit and 64-bit), Microsoft Windows Server 2008 (32-bit and 64-bit), Windows Server 2008

• Voicemail synchronization in Email and Browser based access to voicemail works with any IMAP mail client (Outlook); Web access supported on Microsoft Windows Server 2003, Windows Server 2008, and Windows Server 2008 R2

Feature Detail With browser interface:

• Work from anywhere with just an Internet connection and telephone

• Inbound & Outbound Call handling (Answer, Hold, Transfer, Drop) • Receive Caller ID & Name Display (per service provider)

• Conference Call control (Add, Drop, Record Conference, Mute, Un-mute)

• Inbound & Outbound Call handling directly through Salesforce.com®

• Phone Preference Setting such as Profiles (Office, Mobile, Home), Do Not Disturb, Voicemail ring back, and Voicemail out calling • Personal, System, and External Directory

• Send Instant Messages (IM) to Microsoft® Exchange, GoogleTalk, and internal contacts

• Separate Call History logs – All, Incoming, Outgoing, Missed, Messages

• Voicemail message management • Microsoft Exchange Calendar Mining

• Integrate 3rd party gadgets from iGoogle and Zoho into workspace With PC Client interface:

• Work from anywhere with just an Internet connection • Inbound & Outbound Call handling (Call, Hold, Transfer, End, Redial, Speakerphone, Mute)

• Integrated hi-definition multipoint videoconferencing • Time on call displayed

• Contact creation

• Access IP Office Directory (System, Corporate, Personal) • 12 customizable feature key buttons

• Call History log – All, Incoming, Outgoing, Missed • Inbound & Outbound call handling directly through Microsoft Outlook

avaya.com

All trademarks identified by ®, ™, or SM_{are registered marks, trademarks, and service marks, respectively, of Avaya Inc.}

About Avaya

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IP Office Power User

Stay connected and productive – anywhere

Overview

The ultimate in communications accessibility, IP Office Power User

enables executives and managers to be as productive as possible

in virtually any circumstances. Whether in the office, down the hall,

at home, or on the road, Power User lets key personnel always be

responsive to customers and colleagues.

Armed with a laptop and any phone, Power User software (in

conjunction with Preferred, Advanced, or Server Editions), unifies

communications to help ensure the most important staff are working

at the highest levels of productivity and efficiency at all times.

Capabilities

Manage your office from your mobile device – Provide customers and others with just your office phone number and have all calls ring simultaneously on any other phone (mobile, remote office, home), eliminating missed calls when out of the office or away from your desk. Create and manage conference calls right from your mobile device with just a click. Extend presence and instant messaging capabilities to your mobile device, so you can see who’s available and instantly contact them through IM. Control calls from a laptop – As long as you’ve got an Internet connection, Power User will allow you to turn your laptop into an office phone, with the full complement of features and capabilities delivered via an easy-to-use PC

interface. Reduce or eliminate calling fees and help people stay connected. Make and receive personal video calls to another Power User or Teleworker on the network!

Email text-to-speech – Receive important email messages without access to a laptop or smartphone by having them read over the phone with advanced text-to-speech capability. Unified messaging – Access voicemail and e-mail in one mailbox and see all your messages together for fast, efficient access to information. Synchronization keeps all mailboxes up-to- date. Access all messages via a web-browser.

Message notification – Automatically receive notification of new messages and access them via any phone (including both iOS and Android powered smartphones), respond to messages and more.

Host conference calls – Set up regular, secure “meet-me” dial in conferences, or host them “on the fly.” With 128-party conferencing built-in (with up to 64-parties per conference), IP Office enables cost-effective collaboration.

Benefits

• Non-stop productivity – Stay

connected, responsive and productive under just about any circumstances – sharing ideas, providing direction and delivering on commitments.

• Increased responsiveness – Being accessible and responsive to customers and colleagues is critical, and with Power User key executives are available anytime, anywhere. • Improved bottom line – Faster decisions

and better customer service often translate into greater revenue generation and a more attractive bottom line. • Reduced costs – Built-in features (such as

conferencing) help reduce ongoing costs while delivering powerful new capabilities that differentiate the small business.

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Specifications

Format License Key and optional PC and/or iPad download System

Requirements • IP Office with Preferred Edition, Advanced Edition, or Server Edition• ISDN-PRI, T1, E1, or SIP trunks

• Voice Compression Module (VCM) Channels when using IP wireless, Avaya Flare® Communicator, or IP Office Video Softphone • Microsoft Exchange when using Email Reading and Reply

User

Requirements Mobile Call Control with enhanced graphical user interface• Supported on iOS 5.x and higher and Android 2.x and higher

In building roaming options

• Avaya IP Wireless telephones • Avaya DECT R4

• Avaya Cordless

Telecommuter Mode (control calls from any phone)

• Broadband Internet connection • Laptop

• Any phone able to accept direct incoming call (mobile phone, home phone)

Avaya Flare Communicator or Avaya Office Video Softphone

• Broadband Internet connection

• Laptop or iPad (Flare Communicator only) • Headset

Email Reading and Reply

• IP Office Preferred Edition • Microsoft Exchange

Voicemail synchronization with email Inbox and browser based access to voicemail PC Specifications:

• Ethernet-attached PC

• Works with any IMAP mail client (Outlook); Web access supported on Microsoft Windows Server 2003, Windows Server 2008, and Windows Server 2008 R2

• Microsoft Internet Explorer version 7 and above, Mozilla Firefox version 3.5 and above, Apple Safari (Mac or Windows) 3.2 or higher

Feature

Detail Mobile Call Control using enhanced GUI:• Data based unified communications

• Call control (click-to-call, click-to-conference, etc.) • One number access

• Simultaneous ringing of mobile device when calls arrive at IP Office desk phone

• Visual voicemail

• IM and presence (both call and calendar) • Corporate directory access

• Make calls from mobile device through IP Office

• Calling party receives CLI of IP Office (called party requires CLI from local service provider)

• Email Reading and Reply using Text-To-Speech technology • Web browser access to voicemail messages without dialing into your voicemail box

• Synchronization of voicemail messages – delete a voicemail message from your Inbox and it will simultaneously be deleted from your voicemail box and vice versa!

With browser interface:

• Work from anywhere with just an Internet connection and telephone

• Inbound & Outbound Call handling (Answer, Hold, Transfer, Drop)

• Receive Caller ID & Name Display (per service provider) • Conference Call control (Add, Drop, Record Conference, Mute, Un-mute, Lock, Un-loc)

• Inbound & Outbound Call handling directly through Salesforce.com®

• Phone Preference Setting such as Profiles (Office, Mobile, Home), Do Not Disturb, Voicemail ring back, and Voicemail out calling

• Personal, System, and External Directory

• Send Instant Messages (IM) to Microsoft® Exchange, GoogleTalk, and internal contacts internal users • Separate Call History logs – All, Incoming, Outgoing, Missed, Messages

• Voicemail message management • Microsoft Exchange Calendar Mining

• Integrate 3rd party gadgets from iGoogle and Zoho into workspace

With PC Client interface:

• Work from anywhere with just an Internet connection • Inbound & Outbound Call handling (Call, Hold, Transfer, End, Redial, Speakerphone, Mute)

• Integrated hi-definition multipoint videoconferencing • Time on call displayed

• Contact creation

• Access IP Office Directory (System, Corporate, Personal) • 12 customizable feature key buttons

• Call History log – All, Incoming, Outgoing, Missed • Inbound & Outbound call handling directly through Microsoft Outlook

avaya.com

All trademarks identified by ®, ™, or SM are registered marks, trademarks, and service marks, respectively, of Avaya Inc. 06/12 • LB4323-09