WELCOME
FRONTPOINT
FRONTPOINT
FRONTPOINT
FRONTPOINT
WELCOME
WELCOME
WELCOME
TO
When we started Frontpoint, we set out to create a completely different kind of alarm company. Today, as one of the largest alarm companies in the country, we’re thrilled to offer you unmatched protection and service that is:
100% CELLULAR. VIRTUALLY IMPOSSIBLE TO DEFEAT
We are the only nationwide alarm company that provides reliable cellular
technology to each and every customer. That means you’ll have an unprecedented level of reliability that’s virtually impossible to defeat.
5–STAR RATED
In a world where quality service is hard to find, we’re proud to be the only nationwide alarm company with a 5-star average rating on Yelp!, a #1 rating on the BuyerZone Network, and an “A” rating on the BBB.
EASY TO SET UP
Gone are the days of the complicated alarm system that requires a lengthy installation by a service technician. We’ve made your Frontpoint alarm system remarkably easy to set up. In fact, it’s so simple, you’ll likely be done in about 30 minutes.
Congratulations on joining the thousands of customers throughout North America who have chosen security that’s safer, smarter and simpler.
Welcome to the Frontpoint Family! Sincerely,
Aaron Shumaker Co-Founder & CFO Frontpoint
Peter Rogers
Co-Founder & Senior Advisor Frontpoint
Chris Villar Co-Founder & CEO Frontpoint
Thank you for choosing Frontpoint for your security needs!
We’re delighted to have you as a new customer and are
confident that you’ll love the peace of mind that comes with
Set up your Control Panel
Plan locations for your sensors
Set up your door sensors
Set up other sensors and equipment
Call to activate
Activation Hours (EST)
Mon - Fri: 8am - 11pm | Sat - Sun: 10am - 6pm
866-441-0501
What’s in the box?
Take a few minutes to familiarize yourself with the
contents of your order. Each sensor is identified by a
sensor number label.
While every Frontpoint system is completely
customized, a typical system includes:
CONTROL PANEL
The Control Panel is the nerve center of your system. It connects wirelessly with all the sensors in your home and communicates with Frontpoint using a secure cellular connection.
SENSORS
Wireless sensors create the protective shield around your home. These may include sensors for doors, windows, motion, glass breakage, environmental conditions, and more.
ACCESSORIES AND SUPPLIES
The Control Panel is the nerve
center of your system. It connects
wirelessly with all the sensors in
your home and communicates
with Frontpoint using a secure
cellular connection.
Set up your
Control Panel
WHERE TO PLACE
• In a central location in your home, above ground.
• On any flat surface such as a countertop, a tabletop or shelf. • In a place where it can plug into an outlet that is NOT controlled by a
switch and does not have a “test/reset” button (i.e. do not use with ground fault interrupted (GFI) outlets).
WHERE NOT TO PLACE
• Next to a window (where an intruder would easily see it from outside).
Want to learn more?
Set up your
Control Panel
SPECIAL SETUP NOTE
Make sure you have plugged the Control Panel’s power adapter into an outlet that is NOT controlled by a switch and does not have a “test/reset” button
(i.e. a non-ground fault interrupted (GFI) electrical outlet).
STEP 1
Activate the battery
Connect the backup battery (located on the backside of the panel) by pushing the red connectors together until the metal part of the plug is completely hidden.
STEP 2
Plug in the power adapter
Plan locations for
your sensors
Using this sensor location sheet, list where you will place all of your sensors (e.g. front door, back door, family room, etc.). We recommend taking time to choose sensor locations prior to setup.
SPECIAL SETUP NOTES
• Each of your sensors has already been numbered
• Make sure to use the lowest numbered sensors for your doors (e.g. front door).
• After listing the doors you want protected, list the remaining areasin which your sensors will be placed (e.g. family room, front hallway, kitchen, etc.) • Refer back to this page after your activation call, to customize your sensor
The Door & Window Sensor is a small, wireless device that detects the opening and closing of just about anything. This sensor comes with two pieces: the larger piece (transmitter) and the smaller piece (magnet). When placing the two pieces, find the “arrow” on each and be
sure these arrows are as close together as possible (within 3/4 of an inch).
Intrusion Sensors:
Door & Window Sensor
WHERE TO PLACE
• A front or back door
• Any ground floor door or window • Within ~100 feet of the Control Panel
• Anything that opens and closes (e.g. medicine or gun cabinet, drawer, etc.)
SETUP TIPS
• Prior to setting up your Door & Window Sensors, turn on the “chime” feature on your Control Panel. (See the Your Control Panel guide to learn about “chimes.”) • The adhesive included with your sensors is industrial-grade. Make sure each
sensor is in the correct location before firmly securing.
Want to learn more?
Preferred Sensor Setup (with transmitter on the door frame) or Optional Sensor Setup (with magnet on the door frame)
For Doors:
STEP 1
Prep the surface
Locate the appropriate place for your sensor. Make sure the surface is clean and dry.
STEP 2
Place the sensor
• Place the transmitter on the door frame. If your door frame has decorative molding, it may be easier to place the transmitter on the door itself and the magnet on the door frame.
Before firmly securing the sensor, make sure it is in the correct position.
• Remove the wax backing from the adhesive strip
• Press the sensor firmly in place and hold for about 30 seconds
Intrusion Sensors:
Door & Window Sensor
For Windows:
STEP 1
Prep the surface
Locate the appropriate place for your sensor. Make sure the surface is clean and dry.
STEP 2
Place the sensor
• Place the transmitter on the window frame. If your window frame has decorative molding, it may be easier to place the transmitter on the door itself and the magnet on the door frame instead.
• Press the sensor firmly in place and hold for about 30 seconds
SETUP TIP
* If you have double-hung windows, go to: www.frontpointsecurity.com/customer and learn more.
Transmitter Magnet Preferred Sensor Setup or Optional Sensor Setup * Standard Window
Intrusion Sensors:
Motion Sensor
SPECIAL TIPS FOR PET OWNERS
• Do not set up a Motion Sensor in a room frequented by any pet (over 40 lbs). • Do not set up a motion sensor that points at (or is near) an elevated surface
that a pet may be able to jump onto (e.g. a bed, a couch, etc.)
• Multiple small pets that group together may appear larger to a Motion Sensor and can trigger a false alarm.
The wireless Motion Sensor detects
people moving across a room and
can secure larger common areas
(e.g. a living room, a hallway, a
basement, etc.).
Want to learn more?
Visit www.frontpointsecurity.com/support-overview for more
details about system setup.
WHERE TO PLACE
• In a central room or corridor of your home
• 4 to 5 feet off the ground
NOTE
The sensor light turns on only during test mode. To test, remove and replace the back cover. Within 60 seconds, leave the sensor area, then walk across the room. When the light illuminates, the sensor is working properly. After 60 seconds of inactivity, the sensor will return to regular operation.
Intrusion Sensors:
Motion Sensor
STEP 1
Prep the surface
Locate the appropriate place for your sensor. Make sure the surface is clean and dry.
STEP 2 (TWO PLACEMENT OPTIONS)
Place the sensor flat on the wall
• To place on a wall, attach two strips of adhesive to the flat back surface of the sensor
Place the sensor in the corner of a wall
Intrusion Sensors:
Glass Break Sensor
WHERE TO PLACE
• Between 4–20 feet from the window being protected • Mounted on a wall or ceiling, or simply resting on a shelf
WHERE NOT TO PLACE
• Directly on a window • Near an air compressor
• In a stairwell or room smaller than 100 square feet
• In rooms with excessive “white noise” (e.g. smaller rooms with fans, kitchens, garages, etc.)
• In rooms with high humidity
Want to learn more?
Visit www.frontpointsecurity.com/support-overview for more
details about system setup.
The Glass Break Sensor
protects large windows, sliding
glass doors and rooms with
multiple windows, by detecting
the unique sound frequency of
Intrusion Sensors:
Glass Break Sensor
STEP 1
Prep the surface
Locate the appropriate place for your sensor. Make sure the surface is clean and dry.
STEP 2
Place the sensor
• Press the sensor firmly in place and hold for about 30 seconds.
Back of Sensor
Glass Break Sensor placement
examples fig1, fig2 and fig3
Life Safety Sensor:
Smoke & Heat Sensor
WHERE TO PLACE
• In a hallway that is centrally located near several bedrooms
• If on a ceiling, place in the center of the room at least 4 inches away from the nearest wall
• If on a wall, place 4–12 inches below the ceiling
WHERE NOT TO PLACE
• Near a ventilation source, which may prevent smoke from reaching the sensor • In a damp or very humid area (such as a bathroom with a shower)
• In or near kitchens, garages, furnaces/hot water heaters, or space heaters
Want to learn more?
Visit www.frontpointsecurity.com/support-overview for more
details about system setup.
The Smoke & Heat Sensor uses a
photoelectric chamber to
detect smoke particles in the
air, and a temperature sensor to
STEP 1
Prep the surface
Locate the appropriate place for your Smoke & Heat Sensor. Wipe the surface clean before placing.
STEP 2
Place the sensor
• If placing on a wall: Place the sensor 4–12 inches below the ceiling • If placing on a ceiling: Place the sensor at least 4 inches away from the
nearest wall
• Press and hold the sensor firmly in place, and hold for 30 seconds
Back of Sensor Example of wall placement: fig1
Example of ceiling placement: fig2
2
1 3 4 5 2
1 3 4 5
Freeze
Sensor Smoke & HeatSensor Water & FloodSensor
Set Up Additional
Equipment
To set up other sensors, refer to additional equipment cards included in this packet.
Congratulations! You’re almost done! Please call Frontpoint to complete your setup and confirm that your equipment is configured and communicating properly.
Activation Hours (EST)
Mon - Fri: 8am - 11pm | Sat - Sun: 10am - 6pm
866-441-0501
Call FrontPoint to Test and Activate
Your Security Information
Below you will find important information about the security
codes for your new Frontpoint alarm system. Please review and
keep in a safe place. If you need to change any of the
information, please mention this when you call to activate.
Customer Support (EST)
Mon - Fri: 8am - 11pm • Sat - Sun: 10am - 6pm
