Frequently Asked Questions

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Frequently Asked Questions

OpenText RightFax 10

May 2011

Introduction

This document provides answers to commonly asked questions and additional links for more information about OpenText RightFax 10. In its 23rd major release, RightFax 10 provides a reliable and robust platform to integrate with virtually any VoIP, ERP, CRM, MFP, or business application. New features and functions introduced in RightFax 10 offer tangible benefits for your organization:

 Bolster Efficiency & Productivity: Drive down your costs by improving the usability of business applications and workflows. Worker and organizational productivity are improved.

 Improve Business Continuity: Maintain uptimes and keep critical fax processes up and running with advanced backup and high availability features.

 Enhance Document Security: Optimize fax and document security and protect your critical business information.

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OpenText RightFax 10 Frequently Asked

Questions

1. What are the top new features and benefits of RightFax

10?

OpenText RightFax 10 offers a variety of new features and a full list is provided below. The most beneficial features include:

RF 10 Feature Description Benefits

Searchable PDF delivery

Delivers faxes as searchable PDF to:

 Email (Outlook, SMTP, Notes)

 XML Generator

 Network Folder

Sends faxes as searchable PDFs from:

 MFPs

 XML Generator

Supports Desktop and Email Search:

 Windows Desktop Search

 Google Desktop

 Leverages OpenText native OCR engine

 Find content in seconds instead of hours, days, and even weeks

 Spend less time managing documents and content

 Reduce staff requirements and work hours.

 Reduces paper expense and costs

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RF 10 Feature Description Benefits

Bar Code Routing  Routes faxes based on barcode data

 Included in fax history record

 Leverages OpenText native OCR engine

 Included with all editions of RightFax

 Supports 1D format barcodes (~30 types)

 2D format barcodes available through professional services

 Provides seamless routing to user, group, or shared folder

 Very useful for companies that lack a telephony infrastructure

 Eliminates errors associated with user-based manual routing

 Automatic routing facilitates order processing or similar workflow

 Significantly less than DID or other fee based routing methods. One time cost vs. monthly or annual cost with the added bonus of complete ownership

 Eliminates staffing requirements

 Facilitates compliance with regulatory mandates

Outlook & Office 2010

 New Outlook 2010 Fax Form

 Seamless integration that conforms to the Microsoft User Interface

 Elegantly simple design with advanced historical features

 Support for Office 2010 attachments

 Allows users to seamlessly create, send, receive and manage faxes from Outlook 2010 workstations

 Increases compatibility and interoperability with Microsoft products

 Easy to find and easy to use fax integration. Looks and functions like a typical Outlook 2010 client

 Intuitive and doesn’t require user training

Secure SMTP Gateway

 Complete revision of SMTP POP3 e-mail gateway



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 GoogleApps  Exchange Online  Office 365  Provides authenticated, secure, encrypted connections (TLS and SSL)

 Supports custom SMTP and POP3 port assignments

messaging encryption on the consumer market

 Allows for direct fax integration with offsite email solutions.

 Expands our product onto new platforms - GoogleApps and Office 365

 Provides a simple way to fax-enable remote offices and small businesses that lack an in-house email system or otherwise use cloud email services

V-Motion & Live Migration Support

 Support for VMware v-Motion and Microsoft Hyper-V Live Migration

 Does not impact current RightFax licensing model

 Support included with all editions of RightFax

 Perform live migrations with zero downtime, undetectable to your users

 Proactively move virtual machines away from failing or underperforming servers

 Automatically optimizes hardware utilization by responding in real time to changing conditions

 Experience fewer interruptions

Cisco UCS Express Support

 Support for the Cisco UCS Express Windows-based platform. For Cisco product details, visit the Cisco UCS Express Web page:

http://www.cisco.com/en/US/p roducts/ps11273/index.html

 Ideal for branch office fax survivability

 Prefect platform for virtualization

 Leverages existing Cisco resources and infrastructure

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2. Is there more information about the Searchable PDF

feature?

Yes, an OpenText White Paper is available that fully documents the searchable PDF feature. Look for this paper on the OpenText Fax and Document Distribution Group resources Web page: http://faxsolutions.opentext.com/resources.aspx

3. Where can I find out more about the new barcode

support capability, including supported codes?

A list of 1-dimensional bar codes is provided in a RightFax 10 Barcode routing whitepaper. Two-dimensional barcodes can be customized by OpenText Professional Services. For more information, look for the new RightFax 10 Barcode Routing

whitepaper on the OpenText Fax and Document Distribution Group resources Web page: http://faxsolutions.opentext.com/resources.aspx

4. What are the other new features in RightFax 10?

Additional new features and capabilities in RightFax 10 include:

 Support for delegate auditing

 A new capability of the RightFax Shared Services Module: A Database

“collective” will automatically failover to another active SQL server node

 Licensing and activation made simpler: All product components are licensed using the new product licensing utility (PLU)

 Support for the latest version of Lotus/Domino (8.5)

 Improved performance of the Active Directory synchronization utility

 Inbound routing digits increased to 21 (from 9)

 SharePoint 2007 enhancements for x64-based systems

 Added Human Answered Fax (HAF) and other voice features to improve FoIP deployments

 Support for Microsoft Office XML file conversions for Microsoft Word

 Silent RightFax client installation for more streamlined

deployments

 Unified distribution media for Worldwide distribution

 All servers now include the RightFax Web Access client

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5. Are maintenance fixes included in RightFax 10?

Yes, all new releases of RightFax include maintenance fixes and “rollup” previous service releases.

6. What are the supported Operating Systems for RightFax

10?

Server Support:

 Windows Server 2008 and 2008 R2 operating systems

 MS SQL Server 2005 and 2008 (RightFax ships with SQL 2008 Express – for low volume deployments)

Desktop Operating Systems:

RightFax 10 supports all x86 and x64 versions of Windows desktop operating systems to include:

 Windows XP

 Windows Vista (Business, Enterprise, Ultimate)  Windows 7 (Pro, Enterprise, Ultimate)

RightFax Web Access:

 Support for internet Explorer 6 SP2 or higher; including IE9 SecureDocs Module:

 Any browser/client computer including Macs and Linux

7. Are there any bundling changes with the introduction of

RF 10?

Product bundling changes in RightFax 10 include:

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licensed for up 100 users and comes with email and multi-function printer integration options. Benefits include:

 Provide local PSTN presence  Easy to manage (local or remote)  Facilitates consolidation

 Fully supports Cisco UCS Express platform

RightFax Web Access (RWA): The Web Access client is now offered free of charge with all RightFax 10 servers.

8. How are upgrades to RightFax 10 handled?

It is recommended that you conduct a new install with a fresh operating system for all new versions of RightFax. To perform an in-place upgrade:

 Your RightFax system must be at version 9.4FP1 SR3

 The RightFax server must run on a supported operating system (Windows Server 2008/2008R2)

9. How does the new licensing and activation model work?

RightFax 10 introduces a new streamlined and consolidated activation that presents a simplified and straightforward licensing model. In summary:

 The Product Licensing Utility (PLU) consolidates and streamlines the RightFax activation process and includes the activation of all MFP connectors, Fax over IP (FoIP) channels, and fax board licensing

 The PLU also activates evaluation versions of RightFax

10. What are some of the advantages and benefits of

the new licensing utility?

The advantages and benefits are many:

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 Using a single activation tool will reduce the time to deploy RightFax and simplifies license management

 External Document Connector (EDC): The EDC is now integrated into the PLU and speeds deployment and improves administrative usability

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For More Information

For more information on OpenText Fax Appliance visit http://faxsolutions.opentext.com or contact your OpenText sales representative at:

 North America: [email protected] or (800) 304-2727  EMEA: [email protected] or +971 4 390 0281

 Europe: [email protected] or +3 (0)23 565 2333  Asia/Pacific: [email protected] or +852 2824 8223

Frequently Asked Questions