Online Test Administrator Quick Reference Guide Updated 08/02/2012 v.2.0

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Online Test Administrator

Quick Reference Guide

Updated 08/02/2012

v.2.0

T e s t N a v

M e s s a g e

( W h a t Y o u ’ l l S e e o n t h e S c r e e n )

E x p l a n a t i o n

( W h a t D o e s T h i s M e a n ? )

A c t i o n s

( W h a t S h o u l d I D o ? )

Login Screen

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T e s t N a v

M e s s a g e

( W h a t Y o u ’ l l S e e o n t h e S c r e e n )

( W h a t D o e s T h i s M e a n ? )

E x p l a n a t i o n

A c t i o n s

( W h a t S h o u l d I D o ? )

The student attempts to log in before

the test session has been started.

 Contact the school assessment

coordinator to start the test session in

Pearson Access.

 After the session has been started, click

OK, and then have the student log in.

 The student entered the wrong login

information (Username and/or Test

Code)

 The student used the wrong test ticket

for the test session, or needs a new

test ticket for a new test session (e.g.,

student changed sessions).

 Click OK.

 Ensure the student has the correct student

authorization ticket.

 Verify that the student enters the Login ID,

and test code exactly as printed on the

student authorization ticket.

The student exited the test (may have

signed in early and exited) and is not in

Resumed or Resumed-Upload status

to restart the test.

 Resume the student on the Test Session

Details screen in PearsonAccess or

contact your school assessment

coordinator to resume the student.

 Verify that the student enters the login

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E a r l y W a r n i n g S y s t e m

M e s s a g e

( W h a t Y o u ’ l l S e e o n t h e S c r e e n )

E x p l a n a t i o n

( W h a t D o e s T h i s

M e a n ? )

A c t i o n s

( W h a t S h o u l d I D o ? )

The Early Warning System (EWS)

has launched, possibly due to

connectivity issues.



The student should notify the test

administrator if either screen appears.



Click Test Proctor

– Click Here.

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E a r l y W a r n i n g S y s t e m

M e s s a g e

( W h a t Y o u ’ l l S e e o n t h e S c r e e n )

E x p l a n a t i o n

( W h a t D o e s T h i s

M e a n ? )

A c t i o n s

( W h a t S h o u l d I D o ? )

This screen is displayed when the

designated locations for saving a

response file are not working and

TestNav is unable to connect to

the Pearson servers to upload

responses.



Click Close TestNav and contact your IT

department to determine why the save

locations are not working and the loss of

connectivity.



Resume the student on the Test Session

Details screen in PearsonAccess or contact

your school assessment coordinator to

resume the student.

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E a r l y W a r n i n g S y s t e m

M e s s a g e

( W h a t Y o u ’ l l S e e o n t h e S c r e e n )

E x p l a n a t i o n

( W h a t D o e s T h i s

M e a n ? )

A c t i o n s

( W h a t S h o u l d I D o ? )

This screen is displayed when the

student’s status in Test

Management > Manage Test

Sessions in PearsonAccess is set

to Resumed-Upload, but no

student response file (SRF) was

found in the designated response

file location when the student logs

into the test.

The Resumed-Upload status is

used to indicate that a student has

exited the test abnormally, and so

the SRF that was saved when the

student was last in TestNav should

be loaded if possible to ensure that

all previously provided responses

are retrieved.



Click Browse to locate the response file

locally, and then click Upload Response File

to submit the responses to the testing server.



If the response file is located on a computer or

a network drive that is unavailable at this time,

click Close TestNav. After the student

response file has been located and saved to a

location that can be accessed from the

student’s testing machine, the student can log

in. The system automatically will search for a

response file. If a file is not found, the EWS

will come back to this screen, where you can

browse for a response file and point to the

location of the moved response file. Student

may need to be resumed in PearsonAccess

before attempting to log in again.



To continue testing without loading a response

file, click Skip Upload. (Note that any

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E a r l y W a r n i n g S y s t e m

M e s s a g e

( W h a t Y o u ’ l l S e e o n t h e S c r e e n )

E x p l a n a t i o n

( W h a t D o e s T h i s

M e a n ? )

A c t i o n s

( W h a t S h o u l d I D o ? )

This screen is displayed when the

student is in Resumed status

(instead of Resumed-Upload) in

Test Management > Manage Test

Sessions in PearsonAccess. This

screen indicates that the system

has located a valid saved file

containing the student’s

responses.

Saved response files are typically

deleted during a normal TestNav

exit, so the presence of this file

suggests that the student may

have exited TestNav abnormally.

TestNav will load the file to ensure

that no responses were lost.



To submit the saved responses to the testing

server, click Continue Testing. The student

can now resume testing.



This screen is displayed when

the connection with the testing

server is interrupted prior to the

student submitting his or her test.

The appearance of this screen

means TestNav was unable to

download the entire test.



The student’s responses have

been saved in the designated

response file location, but not all

test content can be downloaded

from the Pearson testing server.



Click Close TestNav. When the student

closes TestNav the student remains in Active

testing status on the Session Details page of

PearsonAccess.



After the connection is restored, the student

can be resumed and log in. The system will

automatically search for and submit the

response file.

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E a r l y W a r n i n g S y s t e m

M e s s a g e

( W h a t Y o u ’ l l S e e o n t h e S c r e e n )

E x p l a n a t i o n

( W h a t D o e s T h i s

M e a n ? )

A c t i o n s

( W h a t S h o u l d I D o ? )



This screen is displayed when

the connection with the testing

server is interrupted while the

student is attempting to exit or

submit the test and TestNav is

unable to upload student

responses to the testing server.



The student’s responses have

been saved in the designated

response file location, but not all

responses could be submitted to

the Pearson testing server.



Quickly check to see if the student’s machine

is connected to the school network. Check if

the Ethernet cable is still plugged into the wall

and computer or if a wireless router has

become disconnected or accidentally shut off.



Click Retry to check whether the connection

is restored.



Wait a short while and continue clicking Retry

if you believe the connection may be restored.



Click View Responses to view or print the

student’s responses that are saved locally.



If you have clicked Retry and the connection

with the testing server still has not been

restored, click Close TestNav. When the

student closes TestNav the student remains in

Active testing status on the Session Details

page of PearsonAccess. After the connection

is restored, the student can log in. The system

will automatically search for and submit the

response file.

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E a r l y W a r n i n g S y s t e m

M e s s a g e

( W h a t Y o u ’ l l S e e o n t h e S c r e e n )

E x p l a n a t i o n

( W h a t D o e s T h i s

M e a n ? )

A c t i o n s

( W h a t S h o u l d I D o ? )



The View Responses screen

displays a record of the

responses that the student has

entered and whether the

response has been saved.

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E a r l y W a r n i n g S y s t e m

M e s s a g e

( W h a t Y o u ’ l l S e e o n t h e S c r e e n )

E x p l a n a t i o n

( W h a t D o e s T h i s

M e a n ? )

A c t i o n s

( W h a t S h o u l d I D o ? )

TestNav has detected that another

application has tried to take over

the computer.



If possible, determine whether the student was

attempting to access another program. If

another application, software notification or

screen saver disrupted testing contact the

school technology coordinator.



Click OK to have the student exit TestNav.



The student will need to be resumed in

PearsonAccess under Test Management >

Manage Test Sessions. See Resume

Students’ Tests section of the test

administration manual for instructions on

resuming a test after a student exits from

TestNav before completing a test.

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E a r l y W a r n i n g S y s t e m

M e s s a g e

( W h a t Y o u ’ l l S e e o n t h e S c r e e n )

E x p l a n a t i o n

( W h a t D o e s T h i s

M e a n ? )

A c t i o n s

( W h a t S h o u l d I D o ? )

The Section Review screen

displays a record of the responses

which have been answered or

remain unanswered, as well as

those items that have been flagged

for review.

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E a r l y W a r n i n g S y s t e m

M e s s a g e

( W h a t Y o u ’ l l S e e o n t h e S c r e e n )

E x p l a n a t i o n

( W h a t D o e s T h i s

M e a n ? )

A c t i o n s

( W h a t S h o u l d I D o ? )

Exiting the Test

The student needs to exit the test

session, or the session has been

interrupted and the student is not

ready to submit all responses for

scoring.



Click on the Section Review button at the

bottom of the TestNav screen.



Click Continue To Test Overview button



If the student needs to exit but has not

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E a r l y W a r n i n g S y s t e m

M e s s a g e

( W h a t Y o u ’ l l S e e o n t h e S c r e e n )

E x p l a n a t i o n

( W h a t D o e s T h i s

M e a n ? )

A c t i o n s

( W h a t S h o u l d I D o ? )

Submitting the Test

The student has completed the test

and is ready to submit responses

for scoring.



Click on the Section Review button at the

bottom of the TestNav screen.



Click Continue To Test Overview button



If the student has completed the test and is

ready to submit responses to be scored,

select Submit And Exit Test at the bottom of

the Test Overview screen.

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Additional Screens



Session Details

To resume students who have exited or received error messages,

click the box by the student’s name and click Resume Test. Even if the student

status is “Active,” it may be necessary to resume the student’s test. To verify student

responses have been received by Pearson click on Responses next the student's

status indicator.

Verify Transmission Receipt

Verify Transmission Receipt page shows each question on the test and whether it has

been answered by the student.

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TestNav 7 Error Messages

Msg # Message Context/Recommendation

7001 Unable to Start Test

Message 7001: Could Not Contact Server. Please Try Again Later.

A connectivity error was experienced. Verify Proctor Caching is running, restart TestNav and make sure that the student enters the correct testing URL and login credentials.

1) Verify Proctor Caching is running on the designated caching computer. 2) Verify that ports 4480 and 4481 have been allowed through the firewall on

the Proctor Caching computer

3) Restart TestNav and make sure that the student enters the correct testing URL and login credentials.

Message 7002: Invalid Response From Server. Please try again.

A connectivity error was experienced. Verify Proctor Caching is running on the designated caching computer., restart TestNav and make sure that the student enters the correct testing URL and login credentials.

Message 7003: You are attempting to access TestNav using a 64-bit browser and/or a 64-bit Java Virtual Machine (JVM). Please use a 32-bit browser and JVM to run TestNav.

The test the student is attempting to take requires a 32-bit browser and JVM to run TestNav. (Does not apply to VA online testing)

Use a browser that is 32-bit, such as Firefox or configure the browser to run in 32-bit mode.

Configure Internet Explorer:Navigate to C:\Program Files (x86)\Internet Explorer\. Right click on iexplore.exe and select Send to->Desktop to create a shortcut to the 32-bit version.

Configure Safari: Go to Applications, right click on Safari and select Get Info. Check the Open in 32-bit mode option.

Configure JAVA Preferences: Navigate to /Applications/Utilities/ and open Java Preferences. Drag JAVA 6 SE 32-bit to the top (In the General tab), so it is preferred over 64-bit.

Message 7004: Your login information is not recognized. Please try again.

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Message 7005: Server configuration error. Please contact your teacher or test proctor.

Contact Pearson Support for resolution to this issue.

Message 7006: Duplicate examinee records exists. Please contact your teacher or test proctor.

Message 7007: Not assigned to session. Please contact your teacher or test proctor.

Examinee has a form assigned but is not in a session. Add the examinee to a session for the test in question.

Message 7008: The session has not been started. It must be started before

examinees in the session will be able to take the test. Please contact your teacher or test proctor.

The test session has not yet been started. Session must be started before examinees in the session will be able to take the test.

Message 7009: The test is not available for delivery at this time based on test administration settings. Please contact your teacher or test proctor.

Try again at a date/day/time when the test administration delivery schedule (aka the "test administration window") allows this test to be delivered. Testing hours are Mon-Fri 7am-10pm ET.

Message 7010: The test is not available

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Message 7012: The test session for this test has been stopped. Please contact your teacher or test proctor.

The test session has been stopped. In order to take this test, the examinee must be moved to a session for the test that has not been stopped. Contact Pearson Support for assistance to move the examinee to a different test session.

Message 7013: No data found. Please contact your teacher or test proctor.

Message 7014: Your test assignment must be resumed in Manage Test Sessions before you can log back in. Please contact your teacher or test proctor.

Examinee's test is either exited or still in progress. Resume examinee's test assignment in Manage Test Sessions.

7015 On a linear/sequential test:

Message 7015a: Your login information has been used to access this test from another computer, so you cannot

continue testing on this one. Click OK to view your responses so that you can view/print any that were not saved to the server before you logged into the other computer.

(Clicking OK will close TestNav.)

The examinee logged into one computer, and then their test assignment was resumed (without logging out of the first computer) and the same login info was used to access the test from a second computer.

Recommendation: If the examinee was logged into the second computer because of network issues on the first computer, there may be responses that need to be preserved and manually transferred. Otherwise, they should just close out of the first instance of TestNav and continue testing on the second computer.

7016 Message 7016: TestNav has detected

that another application attempted to become the active window, which may compromise the security of this test. TestNav has been shut down. You may need assistance from your test monitor to restart the test.

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Message 7017: You must take the tutorial before you will be allowed to take this test. Please contact your teacher or test administrator.

A tutorial is required for the administration, the current test is not flagged as a tutorial, and the "tutorial complete" indicator is not set for this test and test administration.

The examinee must complete a tutorial in the test administration associated with the current test before they will be allowed to take the current test.

Message 7018 : Initialization error. Please try again.

TestNav could not establish the current state of the exam at login. Resume examinee, log in again.

Message 7019: Failure to load test definition. Please try again.

Either the published test definition is bad (outdated or corrupted), or there is a content filter issue that is preventing the test definition from reaching the examinee undamaged.

Recommendation: If the examinee has failed to log in repeatedly, the test may need to be republished – OR a content filter issue may need to be addressed and any corrupted cached items must be purged.

1) Verify that your content filter is configured to allow the addresses in the Content Filtering section of

http://pearsononlinetesting.com/TN7requirements.

2) Purge proctor caching of the affected test content and all “undefined” content

7020 Message 7020: This test contains tools

that will not work on the Linux platform. You will need to take this test on a PC or a Mac. Click OK to exit TestNav.

The test contains tools that can't be delivered on Linux. Examinee must take test on a Mac or a PC.

7021 Message 7021: TestNav requires a

minimum screen resolution of 1024x768. Please change your screen resolution and try again.

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Message 7023: JavaScript error

encountered. Your test administrator will need to make sure this computer is running the correct versions of necessary software and try again.

Generic message for JavaScript errors encountered at login.

Recommendation: Make sure the client machine is running the correct version of browser, plug-ins, JVM, etc. by using the System Check tool at Support->Downloads->System Check, and then try testing again.

7024 Message 7024: You did not accept the

applet permission/digital signature request, and TestNav cannot run properly without it. Please close your browser (all windows), re-launch, return to this page, and accept the applet permission/digital signature request when prompted.

User has declined to give the applet permission to run (Mac) or declined the application's digital signature request, so TestNav cannot run properly. The user must completely close out of the browser, return to the test, and accept the applet permission/digital signature request when prompted.

Message 7025 : TestNav interface could not be loaded. Please contact your teacher or test proctor.

Message 7026 : Necessary components could not be downloaded. Please verify that you are connected to the internet and try again.

Failed to download a necessary component – for example, the TestNav theme or required java files.

1) Check whether network connectivity is available.

2) Check if Proctor Caching is running and accessible from the testing computer.

3) Verify that ports 4480 and 4481 have been allowed through the firewall on the Proctor Caching computer.

4) Verify that the Pearson folder in the user’s home directory is writeable. Contact Pearson Support for assistance in diagnosing the issue.

7027 Message 7027: Could not launch

calculator. Please contact your teacher or test administrator.

7028 Message 7028: Unable to Validate Login:

Server could not be contacted. Please verify that you are connected to the internet and try again.

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7029 Message 7029: Unable to Validate Login:

Invalid response received from server. Please verify that you are connected to the internet and try again.

The user's login was sent to the server, and the response from the server was empty, malformed, or corrupted. Verify that the computer is able to access the internet.

7030 Message 7030: Unable to update session

token. Please verify that you are

connected to the internet and try again.

Verify that the computer is able to access the internet.

7031 Message 7031: Connection failure:

Unable to download next item. Please verify that you are connected to the internet and try again.

Occurs when an ePAT can't be completely downloaded. Verify that the computer is connected to the internet.

7037 Message 7037: Internal Communication

Error: Please contact your teacher or test proctor.

To resolve, close/re-launch the web browser used to access TestNav, and log in again.

NOTE: The examinee's login will need to be resumed in PearsonAccess session management.

Flash and java are unable to communicate. If the steps suggested in the error message do not resolve the problem, the browser's cache may need to be cleared. Please refer to your browser’s documentation on how to clear the browser cache.

7038 Message 7038: Database Error. Please

contact your teacher or test proctor. Contact Pearson Support for resolution to this issue.

7039 Message 7039: Unable to open port on

local host. Please contact your teacher or test proctor.

Make sure the client machine is running the correct version of browser, plug-ins, JVM, etc. by using the System Check tool at Support->Downloads->System Check, and then try testing again.

Message 7040: Proctor Caching computer unavailable. Please contact

A Proctor Caching computer has been identified in the TestNav Configuration in PearsonAccess, but the IP and/or port are invalid.

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7041 Message 7041: Wrong version of

TestNav: The login you have provided is valid for use in the TestNav 6.9 software version.

A user is attempting to log into TestNav 7.x with a TestNav 6.x login. Verify the examinee is using the correct login credentials.

7045 Message 7045: ePat does not exist for

testingProgramId xxx, testNumber=yyy, formNumber=zzz

Make sure the URL is complete and correct.

7046 Message 7046: More than one ePAT was

found matching testingProgramId=xxxx, testNumber=yyy, formNumber=zzz

7047 Message 7047: Error while disabling

security Contact Pearson Support for resolution to this issue.

7048 Message 7048: Preloading Global Assets

failed 1) Check whether network connectivity is available. 2) Check if Proctor Caching is running and accessible from the testing computer.

4) Delete testing computer Java cache files

7049 Message 7049: Failed loading assets into

memory Verify internet connectivity and resume the test.

7050 Message 7050: Could not load shell If the TestNav application shell is corrupt then this message will be displayed.

If the test is run via proctor cache server there is a chance that the cached copy of the shell is corrupted.

Recommendation:

1) If proctor caching is being used, delete the content swf from the cache and reload it. Refer to the Proctor Caching 7 User’s Guide for instructions on how to reload the cached content.

2) Resume the test.

7051 Message 7051: TestNav Engine has

been updated. Please refresh your browser and try again.

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7052 Message 7052: The graphing calculator

can not run because msvcr71.dll and/or MSVCP71.dll are missing from the Windows system path.

One or both of the Windows system dlls identified in the error message is missing from the client computer, and the graphing calculator can not run without them.

Recommendation:

Find these files on another computer using the same version of Windows and copy them over.

7053 Message 7053: Mobile devices are not

supported. The user is attempting to access the TestNav login page from a mobile device. Use a non-mobile computer to take the test.

8001 Message 8001: No student name set.

Should be captured from [testState | prompt].

8002 Message 8002: You must visit all items

in this section in order to move to next section.

This message appears when examinee navigates from one section to another section and all the items in the current section have not been visited by the examinee. Examinee must visit all items in the current section before proceeding to the next section.

8006 You are trying to select an answer that

you have already eliminated. Do you want this choice to be your answer?

This message appears when an examinee tries to answer an already eliminated option in multiple choice type questions.

This is a message presented to the student to confirm an action.

8007 You have selected this choice as your

answer and are now attempting to eliminate your choice. Do you want to keep the choice as your answer?

This message appears when an examinee tries to eliminate an option which was selected in multiple choice type questions.

8011 Message 8011: You have opted to cancel

printing. If no printers are available on this workstation, you may need to add a printer using the setup features on this workstation or record the student response data manually.

This message appears when user cancels printing from the System's Print Dialog box. If the test administrator must have a recorded copy of the examinee’s responses then they will have to be recorded manually.

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8019 Message 8019: Please contact your

teacher or test proctor to complete the process.

This message appears when TestNav is not able to establish connection with server.

4) Resume the examinee and log them into the test again.

8020 Message 8020: Your login is in use on

another computer. Please click OK to proceed to a screen from which you can view and print your responses from this computer to make sure that they will not be lost.

This message appears when user session is not valid. Resume the examinee and log them into the test again. Contact Pearson Support if this does not resolve the issue.

8021 Message 8021: Please notify your

teacher or test proctor.

This message appears when TestNav is not able to establish communication with server.

4) Resume the examinee and log them into the test again.

8022 Message 8022: Click Browse to locate

the response file and then click; Upload Response File.

This message appears when user starts TestNav by "resume by file" option and TestNav is not able find the SRF. Navigate to the location where the SRF can be found or resume the examinee on the workstation where the SRF is located.

8023 Message 8023: To try again later, click

Close TestNav; Resume the examinee and log them into the test again. Contact Pearson Support if this does not resolve the issue.

8024 Message 8024: You have drawn more

than is allowed. Use the Eraser tool to remove some marks so you can draw more.

Message 8024: You have drawn more than is allowed. Use the Eraser tool to remove some marks so you can draw more.

8031 All previous sections will be locked, do you

want to continue?

Each section can be set to lock all previous sections. This message is a warning that this is about to happen upon entering a section that will lock all previous sections.

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8032 This is the first question in this section. Would

you like to move to the Test Overview?

This message is to alert the student that clicking the Previous button on the first item will take them to the Test Overview.

8037 Your time in this section has expired. Click OK

to go to the Test Overview and select a different section.

The section is a timed section and time has run out.

8035 Message 8035: Access Error These messages correspond to Early Warning System (EWS) screens. See the

Early Warning System Reference Manual for TestNav 7 for more information about each screen and recommended actions.

8622 Message 8622: Unable to save response

file

8623 Message 8623: View responses

8624 Message 8624: No saved response file

was found in the designated locations

8625 Message 8625: The saved response file

cannot be read

8626 Message 8626: Saved response file

located

8627A Message 8627A: Unable to

communication with the testing server

8627B Message 8627B: Unable to

communication with the testing server

8722 Message 8722: Unable to save response