Design for Success. Elevating Your Product s Capabilities through a Cloud-Connectivity System

Design for Success

Elevating Your Product’s Capabilities through

a Cloud-Connectivity System

Today’s presenters

Scott Lederer

Senior Software Architect

LSR.com

Dave Burleton

Today’s Agenda

•

Developing a mobile app vs. a cloud-connectivity system

•

Four elements of a cloud-connectivity system

•

Taking the 1

step: Defining the functionality of your system

Developing a mobile app vs.

a cloud-connectivity system

Customers, Sales, or Leadership may think they’re

asking for something like this: When what they’re really asking for may be this:

Examples from Apple App Store

“We need an App for that!”

A product integrated into a Cloud-Connectivity System

Enhancing your

product experience

requires a

powerful, seamless system

Anywhere, anytime control and monitoring

Cloud-server to manage communications and

make data actionable

App developed to handle the complexity of

wireless communication

- Simplified pairing/provisioning

- Asynchronous communication

- OTA updates

- Low power communication

- Large data transfer

Cloud-server

What’s the

“cloud”

in a Cloud-Connectivity System?

7

•

Remotely located servers

•

Provides software and computing

capabilities that are accessible from other

networked devices

•

Reachable via the Internet, so physical

location is not relevant

Cloud connectivity can re-define both your

user’s

experience

and your

service delivery model

Real-time product insights More connected = More invested

Why would I want my product cloud-connected?

• Intuitive, convenient interface to your product

Enhanced

customer

experience

• Remote troubleshooting

• Preventative Maintenance Alerts

Improved service &

support

capabilities

• Cross-selling & up-selling throughout life-cycle • Trialing, Renewing, and Managing Subscription

Services

Additional

revenue

opportunities

Why would I want my product cloud-connected?

• Potential for OTA embedded software updating

Manage product

software with

minimal

complexity

• How, when, and where product is being used • Must be approached carefully

Gather data for

future product

enhancements

• Server-side integration with 3rd _{party apps can}

extend your product functionality even further

Interoperability

with existing Cloud

applications

Seizing on these capabilities requires

addressing obstacles

4 elements of a cloud-connectivity system

A cloud-connectivity system is comprised of at

least 4 basic elements

3

Cloud

Server

1

Connected

Product

2

Wide Area

Network

4

Mobile or

Web App

Cloud connectivity builds

product value

by

empowering your customers

Real-world example:

Technical support team uses web portal

to pull data logs, quickly diagnosing the issue and providing a great customer experience

Cloud-server logs performance data and securely manages communication to/from both appliance and logged-in users via web or smartphone

Customer uses Smartphone app to remotely:

• Set temp or change mode • Be alerted of “door open”

situation

• Receive preventative

maintenance reminders to maximize product life

On/Off Temp

Alert Received

“Smart” appliance uses Wi-Fi to • Report temperature & error alerts

• Receive commands to change modes and set temperature

Adding wireless connectivity to your product

1

OR

17

1

Connected Product

Provisioning Internet Connectivity to the Cloud

via Wi-Fi

2

Consider the user experience in provisioning…

VS

Provisioning Internet Connectivity to the Cloud

via Wi-Fi

19

‘Best Practice’ Characteristics for Wi-Fi

Provisioning Solutions



Easy & intuitive for user to execute



Keeps sensitive data secured (e.g. passcodes)



Provides highest possible level of interoperability



Don’t make an after-thought of your app development

2

Wide Area Network

20

2

Wide Area Network

3

Cloud Server

Maximizing the Versatility of the Cloud

21 Networked Devices Networked Clients Software and Database Applications Messaging Systems Web Servers

Data Back-Up Stores Web Services

API’s

Device Services

22

3

Cloud

Server

4

Mobile or

Web App

More than an App, it’s your User’s experience

23 your customer’s product experience Mobile App Development Product Design Embedded Software Development

24

4

Mobile or

Web App

Taking the 1st step:

Defining the functionality of your system

Listing out the “Three A’s” helps define the

functionality your design must provide

26

Attributes

Actions

Alerts

 SMS alert to facility manager if measurement exceeds threshold

What would you like to remotely monitor?

The captured data, device state, and other critical runtime information on your product.

What does your “remote control” need to do?

The abilities to remotely adjust specific parameters of your product

What info needs to be shared immediately?

Messages your product sends to notify a user or another device that a user-defined

The 3 A’s should then be assessed for each use

case for your product

27

Attributes

Actions

Alerts

Designing a complete cloud-connectivity system

is

complex

Requires engineering expertise & capabilities in a diverse array of domains

 RF Hardware Design

 Embedded S/W Development  Antenna Design

 Industrial Design  Testing & Certification  Manufacturing Support

… to name just a few.

 Server/Cloud Development  System-level Architecture  Database Development  Security & Testing

Your

Product CustomerYour

 Mobile App Development  Web Development

Seizing on these capabilities requires

addressing obstacles

Want to learn more?

“Is there an App for that?”

Free White Paper

_{“Don’t I need Linux to add Wi-Fi?”}

Free White Paper

Download at www.lsr.com/white-papers

Questions and Answers

Thank You!

Scott Lederer | [email protected] Dave Burleton | [email protected]