Master Mortgage Servicing

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Master Mortgage Servicing

Idaho Housing and Finance

Association

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Introduction

The Idaho Housing and Finance Association (IHFA) partners with and

supports other housing finance agencies (HFA’s) with their loan servicing

and secondary mortgage market needs. These services may include,

among others, traditional functions such as payment processing, escrow

analysis, and foreclosure actions. Our hope is to develop mutually

beneficial partnerships that support the specific needs of HFA’s.

IHFA understands the specialized needs of servicing loans for first-time

homeowners and the product offerings of HFA’s. We understand that

great effort is taken to create a new homeowner and that great effort is

sometimes needed to preserve homeownership.

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• Over $4 billion in tax-exempt mortgage revenue bond issues.

• Over $1.5 billion in loans sold through traditional secondary mortgage

markets.

• Approved seller/servicer for GNMA, FNMA, Freddie Mac.

• Currently service over 25,000 loans and have over 20 years of

experience in the servicing business.

• $750 million in loan sales for 2012.

• We work with over 200 participating lenders in our own lending

program.

• Share a common mission of providing affordable homeownership.

As a housing finance agency providing homebuyer financing for over 35

years, we share the same mission and perspective as the New Mexico

Mortgage Finance Authority.

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• Customer service is provided by a staff of 46 professionals

from our office in Boise, Idaho.

• We provide multiple language services

• Spanish speaking customer service representatives on

staff

• Interpreter services to communicate in any language

• A majority of our monthly customer survey satisfaction

scores rating in the excellent category.

• All borrowers are provided a homebuyer welcome packet

explaining the entire home loan experience.

IHFA is dedicated to provide the best customer service available.

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Borrower Counseling Services

• _{We provide counseling services for all Idaho}

residents not just IHFA Homeowners.

• _{We review borrowers situation for possible loan}

modification

• _{We are a HUD certified counseling center}

• _{We work with non-IHFA borrowers and their}

mortgage services as an advocate for

homeowners

We provide comprehensive loss mitigation services coupled with all

the REO services.

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• IHFA lender web based reservation system

• Custom branded with your MFA’s style, color, logos

• Secure loan documents upload capability

• Borrower web portal (MFA Branded)

• Loan status lookup

• Online payments

• Single 800 number, custom letterhead, and custom borrower

phone reminders.

• IHFA will provide a single point of contact for all MFA questions

and support.

IHFA will maintain the identity brand with New Mexico borrowers and

participating lenders, enhancing the HFA’s impact in their state.

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Borrowers

• Please let the borrowers know that their loan will be

serviced by HomeLoanServ.

• Please ship the closed loan documents to Idaho Housing

and Finance using appropriate loan checklist and delivery

mechanism.

• Electronic loan deliver – Lender Connection Web Portal

• Or Fedex to Idaho Housing and Finance, 565 W. Myrtle

Boise, ID 83702

• IHFA will provide a single point of contact for all MFA

questions and support. 800-219-2285

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• Idaho Housing overlays

• Idaho Housing support staff

– Send questions to [email protected] or

800-219-2285

• How Idaho Housing underwrites for the secondary market

• Endorsement to Idaho Housing and Finance Association

• MERS Requirements IHFA #1009670

• Submission checklists (Idaho and New Mexico)

– Appraisal doc ID requirements

• Lender Forms – ALLREGS.COM

• Purchase statements

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• All web portals are secured.

• _{Secure upload of documents through the secure}

web portal.

• Graham-Leach-Bliley Act information security

program.

• _{SAE 16 (SAS 70) Type 2 compliance (in process).}

Technology & Security

IHFA uses comprehensive computer technology to store and manage the

vast amount of loan data. From electronic documents to accounting

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• Lender Connection web portal https://

www.lendernm.com/

• Use after MFA approves the compliance

documents

• Submit final 1003.FNM file

• Submit Closed Loan Package - PDF format

• Send original note to IHFA

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Purchasing

Underwriting

Quality Control

Loan Purchase

Reservation

Compliance

Document Transfer Process

Lender

MFA’ s

Reservation

System

Compliance Approval

Compliance

Packet

Idaho’s

Lender

Connection

Loan Packet

Closing Docs &

1003.FNM

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