hCare Access Upgraded
We have heard the call of physicians and providers across HCA and are pleased to introduce you to the new, improved hCare Access. Enjoy login times reduced by nearly 70% as you access hCare from your home PC, Mac, or iPad.
Your Starting Point
Where do you go to get started? Please see the table below to find the web address for your division. Division Name External URL for User Access
Capital https://capital.ns.medcity.net Central/West Texas https://cwt.ns.medcity.net
Continental https://continental.ns.medcity.net Delta https://delta.ns.medcity.net East Florida https://eastflorida.ns.medcity.net Far West https://farwest.ns.medcity.net Gulf Coast https://gulfcoast.ns.medcity.net Midwest https://midwest.ns.medcity.net Mountain https://mountain.ns.medcity.net North Florida https://northflorida.ns.medcity.net North Texas https://northtexas.ns.medcity.net
San Antonio https://sanantonio.ns.medcity.net (http://mhsaccess.com)
South Atlantic https://southatlantic.ns.medcity.net TriStar https://tristar.ns.medcity.net West Florida https://westflorida.ns.medcity.net Alaska https://alaska.aka.medcity.net
Your hCare Access Experience
Which of the following best describes you?I’m enrolled in hCare Access, and have signed in from this
computer before.
I’m enrolled in hCare Access, but HAVE NOT signed in from this computer before.
I’m new to hCare Access; I haven’t enrolled at all yet.
I’m Enrolled in hCare Access, and I’ve signed in from this computer before
You’ve got it the easiest of all! All you have to do is visit the URL in “Your Starting Point” up above and you’ll be presented with a desktop.See below for what that will look like, but first, are you using a PC, Mac, or iPad?
PC Mac iPad
PC Login View
First:
Then:
Mac Login View
First:
Then:
iPad Login View
First:
Then:
I’m Enrolled in hCare Access, but I haven’t signed in from this computer before
Great! You won’t have to create any security answers again. But because this is your first time signing on using this computer, you will need to install a piece of software called Citrix before you’ll be able to get on to hCare Access.First, a question: Are you on a PC, Mac, or iPad? Choose one below:
Citrix Installation for PC
Step 1 – Type your division’s hCare Access URL, found above in “Your Starting Point”, into Internet Explorer
If you don’t know your hCare Access URL, click on “Go to My Starting Point” to find it.
Go to My Starting Point
Step 2 – Sign in with your 3/4 and password
Step 4 – Click “Run” to install the software from Citrix
Quick Tip! You may need to “allow” Internet Explorer to install this software. You’ll see a bar just below the address bar with a warning. Click on that bar and choose Allow
Step 5 – Choose “Run” again when prompted
Internet Explorer is just trying to make sure you really want to install this. You do!
At this point, you’re more or less done with your part of the install. A progress bar will appear, followed by a notification of successful installation.
Did you say this was your first time using hCare Access? If so, click below to see what’s next for you. Go to Security Questions
If you’ve already enrolled, you’ll move on to answering your security questions. Step 6 – Answer your two security questions
Step 7 – Is this your personal device? If so, choose “Yes”. Otherwise, if this is a public of shared machine, choose “No”.
Quick Tip: If you choose “No”, you will answer security questions each time you sign in from this device. If you choose “Yes”, this is the last time you’ll need to answer those questions (unless you delete your cookies).
Great job! Your sign-in will advance now, as seen in the screenshots below:
Success! You’ve installed Citrix, and the process will be much simpler next time.
You’ll just sign in!
Citrix Installation for Mac
Step 1 – Type your division’s hCare Access URL, found above in “Your Starting Point”, into Internet Explorer
If you don’t know your hCare Access URL, click on “Go to My Starting Point” to find it.
Go to My Starting Point
Step 2 – Sign in with your 3/4 and password
Step 4 – Download Begins
You can watch the progress on the far right hand side of the Address Bar
Step 5 – Click the Downloads Icon and Click on the File
Step 6 – Right-Click on “Install Citrix Online Plug-in.pkg” and choose “Open”
Quick Tip: If you happen to just click or double-click on “Install Citrix Online Plug-in.pkg” you may get the following message. Just click “Ok” and right-click instead.
Step 7 – When the warning pop-up appears, have no fear and choose “Open” Although the image shows the cursor over “Cancel”, you must choose “Open” to proceed.
Step 8 – Follow the Blue Arrows on the following screens to complete the installation
→
→
→
→
→
→
Step 9 – (If prompted) Tell Safari you want to Trust the Citrix Plug-in
Did you say this was your first time using hCare Access? If so, click “Go to Security Questions” to see what’s next for you.
Go to Security Questions
If you’ve already enrolled, you’ll move on to answering your security questions. Step 10 – Answer your two security questions
Step 11 – Is this your personal device? If so, choose “Yes”. Otherwise, if this is a public of shared machine, choose “No”.
Quick Tip: If you choose “No”, you will answer security questions each time you sign in from this device. If you choose “Yes”, this is the last time you’ll need to answer those questions (unless you delete your cookies).
Great job! Your sign-in will advance now, as seen in the screenshots below:
Success! You’ve installed Citrix, and the process will be much simpler next time.
You’ll just sign in!
Citrix Installation for iPad
You’ll love using hCare Access on the tablet; nothing is more portable! But we do want to give you a heads-up that getting started on an iPad has a few more steps. Here are the overall steps, in a nutshell:
Step 1. Install Citrix Receiver App on your iPad
Step 2. Perform your first iPad sign-in via the iPad’s Safari Browser, and answer security questions. Step 3. After questions are answered via the browser, your Citrix Receiver app will launch and take you
to the desktop.
Step 4. The next time you use your iPad for hCare Access, you’ll go straight to the app. Let’s get started!
Step 1.
Install Citrix Receiver App
If you don’t have the Citrix Receiver App already, you’ll be installing Citrix through the Apple iTunes Store. Here’s a link straight to it: https://itunes.apple.com/us/app/citrix-receiver/id363501921?mt=8
Step 2.
Perform your first iPad sign-in via the iPad’s Safari Browser, and answer
security questions.
Do you need your division’s URL? You can find it under “Your Starting Point”. Click the button below:
Go to My Starting Point
If this is your personal iPad, be sure to click “Yes” when asked whether you would like your computer to be remembered.
Quick Tip: If you choose “No”, you will answer security questions each time you sign in from this device. If you choose “Yes”, this is the last time you’ll need to answer those questions (unless you delete your cookies).
Step 3.
After questions are answered via the browser, your Citrix Receiver app will
launch and give you the chance to select your desktop.
Click the “+” sign to get to your desktop.
Step 4.
The next time you use your iPad for hCare Access, you’ll go straight to the
app.
Having Some Trouble? Check out the two tips below:
Quick Tip: If you’re having some trouble here, select “Options” and then select “Manual setup”
Quick Tip: Did you get the gibberish below? This is RSA’s (our security software) attempt to ask you your security questions through the Citrix App. That doesn’t work yet, unfortunately. You’ll need to go through the browser to sign in if you see this.
I’m new to hCare Access, where do I start?
Since you’re new you’ll need to do two things to get underway: Install a piece of software called Citrix, and create security questions.
Citrix Installation
Installing the Citrix software is easy stuff. For the instructions, click which system you’re using below.
PC Mac iPad
Creating Security Questions
When you’re done with Citrix, you’ll set up security questions before you get to your desktop. You only need to do this one time!
Step 1 – Select Security Questions and enter in your answers
Step 2 – Are you on a personal computer or tablet? If so, choose “Yes” below. If this is a public or shared computer/tablet, choose “No”. Then click the “Continue” button.
Quick Tip: If you choose “No”, you will answer security questions each time you sign in from this device. If you choose “Yes”, this is the last time you’ll need to answer those questions (unless you delete your cookies).
Step 3 – Confirm your questions and answers. If something looks out of place, choose “Update Your Settings” to fix it, otherwise choose “Finish” to move on.
That’s all! Your sign-in will complete and deliver you to your desktop, as the screenshots below demonstrate:
New hCare Access User on an iPad
You said you’re not yet enrolled with hCare Access, and you’re on an iPad right?
Unfortunately, iPads require several more steps to get setup right now, and we hate to say it, but New Enrollees on iPads have a few extra still. We’re very sorry for the inconvenience, but don’t worry, you’ll only have to do all of this one time!
Here’s what to expect.
Step 1. Follow the New hCare Access User process on either a Mac or a PC. This will allow you to create your 4 security questions.
Step 2. Follow the process for installing Citrix for Enrolled Users
Step 1.
Which will you use, Mac or PC?
PC Mac