The Next generation Network Management solution

(1)

August 2012

(2)

1. The Problem: IT is struggling to cope

2. The Solution: Automating Unified Management

3. 8770 Application Suite Overview

4. Ordering and migration

(3)

The Problem: IT is struggling to cope

• Two thirds of time is spent

on tactical, non strategic

tasks

• Almost 100% growth per year in

devices to manage

Complexity is multiplying

the risk of human error

Time allocation in IT departments

Maintenance

40%

Other activities

3%

Developing

new services

22%

Educating business

about technology

14%

Upgrades

& tuning

21%

Source: Yankee Group Anywhere Enterprise--Large: 2008 IT and Managed Services survey

Over 60% of time is spent

(4)

1. The Problem: IT is struggling to cope

2. The Solution: Automating Unified Management

3. 8770 Application Suite Overview

4. Ordering and migration

(5)

The Solution: Automating Unified Management

OmniVista 8770 continuously measures

performance through Key Performance Indicators

Availability is increased, customer satisfaction rises

OmniVista 8770 continuously measures

performance through Key Performance Indicators

Availability is increased, customer satisfaction rises

OmniVista 8770 provides a single management

interface across systems and devices

Telecom costs are lowered, experts’ time optimized

OmniVista 8770 provides a single management

interface across systems and devices

Telecom costs are lowered, experts’ time optimized

OmniVista 8770 Metering tracks Telecom costs and

consolidates them

Telecom expenses are reduced

OmniVista 8770 Metering tracks Telecom costs and

consolidates them

Telecom expenses are reduced

OmniVista 8770 automates user provisioning

Operation time is reduced, Telecom costs are

lowered

OmniVista 8770 automates user provisioning

Operation time is reduced, Telecom costs are

lowered

(6)

OmniVista 8770 automates users provisioning

Local administrator

Network

Operation

Center

OXE network

_{OpenTouch Business Edition}

_{Multimedia Services}

OpenTouch

Administrators

OXE

(7)

Proactive performance monitoring

• VitalSuite

®

p

owered

• VoIP quality (

MOS

, R-factor)

• System resource monitoring

(CPU, Disk, Messaging… )

Key Performance Indicators (KPIs)

Threshold settings provide advance warning

OmniVista 8770 continuously measures

Performance

… Let’s keep you

healthy

(8)

OmniVista 8770 provides a single

management interface across systems &

devices

Unifying Management of new MLE offer

Unifying

OXE >=8.0

OTBE

Appliance

OTBE

Appliance

OTBE

_Blade

OTBE

Blade

OTMS

Devices

devices

(9)

OmniVista 8770 provides a unified user

provisioning

• Double administration on

OXE and UC

• Example: to remove a UC user,

administrator has to perform a

delete on UC then on OXE

sequentially.

• Business Partners feedback: Costs

of training for various management

platforms

Unified User management

Create Voice and Application users on

one single screen

with few parameters

Unified interface

whatever user’s

location: OXE / OTMS/ OTBE

(10)

Unified Interface

VitalSuite

Performance

WBM

ICS

OmniVista 4760

(11)

1. The Problem: IT is struggling to cope

2. The Solution: Automating Unified Management

3. 8770 Application Suite Overview

(12)

OmniVista 8770

Integrated Application Suite

Network

Reporting

Setup

Unified User Mngt

Accounting

Administration

Device Mngt

Performance

Security

Configuration

Reports

Maintenance

Alarms

Scheduler

Topology

Public Key Infra

.

Audit

(13)

Unified User Management

• Create a user in few clicks

Application group : Network

Maintenance

• OXE/OT back-up,

• OXE software update

Audit

• Audit of the OXE/8770

operations

Unified Device Management

• Deploy configuration and binaries files for all SIP Devices

Unified configuration

• OXE and OpenTouch graphical configuration

Fault and Performance monitoring

(14)

Create

users on all systems

from a

single screen

Unified User Management

Directory Entry

Voice User

MyIC User

Save operation time

Increase visibility and control

(15)

Device Management

List of Devices supported

• OmniPCX Enterprise:

• Thomson 2022/2030

• IPTouch 4008/4018

• MyIC Phone 8082 (hospitality)

• MyIC Desktop

• OpenTouch:

• MyIC Phone 8082

• MyIC Desktop

• MyIC mobile

Supply configuration and

binaries

(16)

Configuration

to manage

all systems

from a

central point

• OTMS

OTBE

Hosted/Appliance Editions

(17)

Unified Accounting and Traffic analysis

• Telecommunications costs for OXE and OpenTouch users

• Past Time Performance

Proactive Performance Monitoring

• Vital

Suite

® powered

(18)

Performance

to check

system health

and

VoIP quality

from a

central point

• OTMS

OTBE

Hosted/Appliance Editions

OmniPCX Enterprise

CPU Memory Disk

LAN

VoIP

(19)

• Summary (Resource View)

Domains (System View)

Severity

• Operation (Resource discovered)

Reporting

Period selection

(20)

• Unified web directory

• Search and Click to call

(21)

OmniVista 8770 positioning

UC Console Management

ICS 6.1

MyTeamWork

Not Managed by OmniVista 8770

4400

OXO

OXE < R8

PPP

connectivity

Distributed Server

100K Users

PKI

Unified User

Management

OpenTouch

OXE

OpenTouch

OpenTouch MyIC Phone

OpenTouch

Multimedia Services

OpenTouch

Business Edition

MyIC Phone

OXE

_≥

R8

Application suite

Configuration, DMS

Alarms, Topology

Accounting, PTP

IP

connectivity

Full Pack

30K Users

OmniVista

4760

Other systems

Real Time

Performance

OXE

VitalSuite

30 Admin

Clients

(22)

• Dedicated Server Requirement

• PC: Windows 7

64b

• Processor 2GHz

• 4 GB RAM, 80GB

• Server: Windows 2008 R2

64b

• Dual core or Bi-Proc 2,5 GHz

• 4 GB RAM, 80GB disk: RAID5

System Requirement

Client Requirement

PC

• 2GHz, 2GB RAM, 40GB disk

OS

• Window 7 64b / 32b

• Windows XP SP3

Web directory

• Internet Explorer 8

(23)

1. The Problem: IT is struggling to cope

2. The Solution: Automating Unified Management

3. 8770 Application Suite Overview

(24)

OmniVista 8770 Packages

• OmniVista 8770

for

OXE R10

• OmniVista 8770 is part of

OXE 10 Global Offer

• OmniVista 8770 manages OXE from R8.0 to R10

• Full OXE management, including My IC Phone 8082 for Hotels

Dedicated server

OXE R9.x

OXE R8.0

OXE R10

IP

Dedicated server

OXE R9.x

OXE R8.0

OXE R10

ICM

ICS

OTMS

OXE R10

O

X

E

R

1

0 O

X

E

R

1

0 ICM

ICM

ICS

OTBE

8

7

0

8

7

0 Embedded in OTBE

In a blade center

O

X

E

R

1

0 O

X

E

R

1

0 ICM

ICM

ICS

O

X

E

R

1

0 O

X

E

R

1

0 ICM

ICM

ICS

O

X

E

R

1

0 O

X

E

R

1

0 ICM

ICM

ICS

8

7

0

8

7

0

8

7

0

8

7

0

8

7

0

8

7

0 8770

MCS

8770

MCS

OmniVista 8770

for

OpenTouch

• OmniVista 8770 is part of

OpenTouch Global Offer

(25)

OmniVista 8770 1.0 is available from

ACTIS 16.1

OpenTouch Business Edition solution

• Local OTBE management (Configuration, Users and devices Management )

embedded

• Added value options: Metering, Alarms, Performance, etc .

(26)

Business and Corporate solutions

• Centralized management for

OXE and OpenTouch Multimedia Services

• License based on OXE Handle (CPU ID)

• Redundancy

option

• MCS Edition

for Hosted offer

• Automatic migration

4760 => 8770

• Via

Direct Keying for license

on

MAC address

Quotation and Ordering in ACTIS

UUM, Configuration,

Device Mngt, Audit

Past Time Performance

+ VoIP, System Performance

(27)

• Data migration from OmniVista 4760 (≥ 5.x) to OmniVista 8770

• Recovery of configuration, accounting tickets & directory data

Evolution from OmniVista 4760

(28)

Mixed Management Deployment

OpenTouch and OmniPCX Enterprise can be managed and monitored by several

management platform: OmniVista 4760, 8770, VitalSuite

Restrictions

The OXE SIP devices can be managed only by one platform (4760 or 8770)

OXE VoIP ticket : streaming limited to one platform

No synchronization between OmniVista 4760 and 8770 regarding Directory, reports, customization,

…

OmniVista

(29)

Preferred pricing for OmniVista 8770 customers to Full VitalSuite

(30)

• OpenTouch is fully integrated in OmniVista 8770 Management

Application. OmniVista 8770 provides mass provisioning and Unified

User Management.

• Real Time Performance provided by OmniVista 8770 is a key feature for

Customer who needs to check their quality of service

• Customer TCO of Management solution is reduced

• Unified interface reduces training cost

• Single platform providing all management services and addressing our Next

Generation Voice and Application product

(31)

facebook.com/ALUEnterprise

twitter.com/ALUEnterprise

youtube.com/user/AlcatelLucentCorp

(32)

(33)

CMISE, FTP

Architecture

Server

SIP files

OXE

OXE SIP Phones

SMTP

OT Device

SIP

Web Service

OpenTouch

SNMP

HTTPS

HTTP

SNMP

OmniVista 8770 Client

MySQL

LDAP

Services

Web Directory

Mail

Mass provisioning

(PCX, OT ..config file)

HTTP

LDAP Client

(34)

Unified User Management

OXE User with Voice mail

User Data

Name

Cost Center

…

Phone Type

Phone Number

OXE: User Profile

Rights

OT Application*

MyIC login

Voice Mail

(35)

• OmniPCX Enterprise User

• Profiles management

• OXE User creation off line

• Mass provisioning by csv import

• Association with a SIP device

• Link with OXE configuration

(36)

Unified User Management

OXE user with OTMS applications

User Data

Name

Cost Center

…

Phone Number

OXE: User Profile

Rights

OTMS: User Profile

Right

MyIC login

Voice Mail

SIP user*

SIP & App user

(37)

OTMS User

• Profiles management

• OTMS User creation off line

• Mass provisioning by csv import

• Association with a SIP device

• Link with OTMS configuration

(38)

Device Management

to deploy and manage

all SIP devices

from a

central point

OTMS

OTBE

Hosted/Appliance Editions

(39)

• Devices

Parameters,

Binaries

(40)

Configuration Menu

Graphical configuration

Telnet (connect)

(41)

• Enable secured SIP (SIP-TLS) deployment for Application server by

providing trusted certificates

• Common certificate authority provides “Native” trust between certificates

• Device (not in OT 1.0),

• Nodes, Servers

• Packaged PKI management tool

• Limit technical support

expertise on external PKI

• Reduce costs of multiple

PKI vendors certification

• Single certificate distribution tool

Security PKI : Certificate Management

OT

CA

root

CA

root

CA

root

CA

root

8770

Server

sRTP

SIP TLS

(42)

Operation

• Admin CERT (manual install)

• Provide CA root

• Sign OT CSR

Deployment of CTL to 8082 Devices

• Via Device Management (not in 1.0)

(43)

Alarms

• OXE

• OpenTouch

• OmniVista 8770

• Performance (KPI threshold crossing)

• Mail notification (triggered by filter)

Topology

(44)

Acc, PTP files

Accounting, PTP retrieval

Organization

Carrier Tariff

Accounting, PTP Data management

Reports

• Process Cost (using carrier configuration)

• Process Total : hourly, daily, monthly, yearly

• Reporting

Accounting , past time performance,

Reporting

FTP

(45)

(46)

Maintenance service

• OT Backup

• OXE Backup

• OXE Software Update

• OXE Patch Software Download Process

• In configuration,

• For each PCX, define Master PCX + mtcl account to access PCX

• In maintenance

• Select a PCX (Client) , Request software update, Select PCX Version

• Specify Date for FTP transfer, for switch to inactive partition

• 8770 transfers OXE Version to Master PCX, and sends PCXdownload command

(47)

OXE configuration

OXE command line

OmniVista 8770 access

(48)

OmniVista 8770 Directory

• Manage tree

• Administrative directory data

Web Directory

OmniVista 8770 Web directory

Search

Access from PC or from 4059

Click to call

(49)

OmniVista 8770 Maintenance

• Backup

• Restore

• Defragmentation

• Maintenance

Scheduler

OmniVista 8770 Scheduled Task

Predefined Job (weekly, daily)

Job Generated from other module

(50)

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