Quarterly Training
Programme
Workforce Development Team
Jane Davies - Workforce Development Manager 01352 702597 Carol Armstrong - Social Work Training Officer 01352 702661 Peter Lund - Children's Services Training Officer 01352 702676 Glenys Hughes - Adults Training Officer 01352 702670 Lee Wright - Housing Training Officer 01352 702593 Helen Dransfield - Administrator 01352 702657 Clare Moulton - Clerical Assistant 01352 702594 Fran Graham - QCF Development Officer 01352 702969
Kath Fleet - QCF Officer 01352 702595
Kerry Jones - LDQ Officer 01352 702671
Emily Humphreys - QCF Officer 01352 702970 Workforce Development Reception 01352 702591
Follow us on Twitter @FCC_WDT
Developed in collaboration with the Social Care Workforce Development Programme's Training Strategic Partnership Group.
Course open to:
IS - Independent Sector
SSA - Social Services for Adults
SSC - Social Services for Children
HS - Housing Services
PA - Personal Assistants
New Care Council for Wales ‘Hub’
Welcome to a new regular bulletin, which will provide updates on progress by the Care Council and its partners in developing a national learning and development plan to support the full imple-mentation of the Social Services and Well-being (Wales) Act. The overall aim of this Welsh Gov-ernment-funded initiative is to ensure the workforce is supported and informed to deliver social services in accordance with Welsh law, and its interface with other relevant statutes, and to prac-tice in-line with the principles of the Act.
Among the first resources on the Hub is a pack, with accompanying presentation, to introduce the Social Services and Well-being (Wales) Act and raise awareness of what it means for those working in social care, healthcare and wider services. The pack draws on a range of materials developed across Wales and is designed to support the delivery of a two to three-hour workshop. It aims to provide an overview of the Act, pave the way for implementing the legislation and es-tablish a foundation for more in-depth and specialist training that people might need.
Those taking part in the workshop will be aware of the background of the Act and its different parts and features. They will also be able to appreciate key differences in the future emphasis of care and support, as well as identifying changes to
practice and any additional training they might need. Currently, the pack is in pdf format, but it will soon be available as a Word document.
In July, an e-learning version of the introduction and awareness pack will be
available, which will allow members of the workforce to complete the training online in an interac-tive way. Further resources will be added as training needs for specific groups become clearer, and, in the autumn, there will be more in-depth materials for those whose roles are directly affect-ed by the Act.
Continence Care
SSA, SSC, IS, PA, VO This course will cover all aspects of Continence Care:
The course is suitable to all staff delivering a service to the adult care sector.
Introduction to Continence Service Continence Challenges
Impact of Incontinence on quality of life Promoting Continence
Care Worker role Catheter Care
Advice regarding usage and fitting of containment products. Discussion on best practice.
Date: 30/09/2015
Time: 9.15 am – 2 pm
Length: One day
Trainer: Carol Bailey, Advisory Continence Nurse
Location: Workforce Development and Training Centre, Library HQ, Mold, Flintshire
Data Protection - FCC Staff Only
SSA, SSC, HS Course Description
This course presents the key requirements of the Data Protection Act especially in regards to the processing of personal data. It sets out the 8 Data Protection
principles, explains why Data Protection is important, and discusses how this applies to the work of Community Services.
Learning Outcomes
Participants will develop clearer understanding of:
The key requirements of the Data Protection Act What is covered by the term “personal data” What is meant by processing personal data The 8 Data Protection Principles
Flintshire County Council’s Statement of Data Protection Policy and Practice.
Date: Time:
3 July 2015 2 - 4pm 4 August 2015 10 - 12noon 1 September 2015 2 - 4pm
Venue: Workforce & Development Learning Centre, Mold
DoLS - Deprivation of Liberty Safeguarding
SSA, SSC, HS, IS, VO
This half day workshop provides understanding of roles and responsibilities in responding to a vulnerable adult who lacks capacity to consent to arrangements in a care home, hospital, or supported living placement that amounts to a deprivation of liberty. The course uses recent case law judgements dealing with best interests, consent and capacity. It explores the interface between the Mental Health Act 1983 (amended 2007) and the Mental Health (Wales) Measure.
Participants will develop an understanding of:
The different responsibilities for a Managing Authority and the Supervisory
Body regarding an application of Deprivation of Liberty Safeguards
The legal framework and criteria for a Deprivation of Liberty Safeguards based
on current case law
The interface of the Mental Capacity Act 2005 (MCA 2005) and Deprivation of
Liberty Safeguards
What is meant by ‘best interest decision making’ within MCA 2005, current
case law and its impact for practice
The relevant documentation and recording process involved in a Managing
Authority making an application to a Supervisory Body and the recording process for the Supervisory Body.
Date: 24 September 2015
Time: 9.30am-12.30pm
Or
1.30pm – 4.30pm
Trainer: Adult Safeguarding Team
Domestic Abuse (MARAC/DASH)
SSA, SSC, HS, IS, VO, PA
This half day workshop aims to increase awareness in all agencies of the
responsibility regarding identification, assessment and management of the risks relating to domestic abuse. It will explain the identification process of high risk factors for serious harm and homicide using the DASH risk assessment tool. You will gain an understanding of the Multi Agency Risk Assessment Conference (MARAC) process and become more confident when it is needed.
At the end of the workshop, participants will:
Increase awareness of agency responsibility in relation to risk identification,
assessment and management
Understand the risk identification process and the high risk factors for serious
harm and homicide
Gain a greater understanding of the MARAC process
Date: 16th July 2015
Time: 1.30pm - 4.30pm
Trainer: Jackie Goundrey
Housing Act 2015
HS, IS The aim of the course:
The course will cover the new Housing (Wales) Act 2014, which will include
The vision of the Act The Duty to Assess The Duty to Prevent The Duty to help Secure
Circumstances where the duty to help secure ends The final Duty
Priority Need categories Discharging into the PRS The Right to Review
Date: Thursday 2nd July
Time: 9:15 – 4:30
Mental Capacity Act 2005
SSA, SSC, HS, IS, VO, PA
This is a half day course on the background to, and responsibilities within, the Mental Capacity Act 2005. It is for managers, staff and carers working with
vulnerable adults for whom mental capacity may be a concern. It will explore the background and content of the Act, and how it links to Best Interest Decisions and Deprivation of Liberty Safeguards (DoLS). Considerations will be given to meeting CSSIW inspection requirements, meeting needs and preferences of individuals, care planning linked to MCA, risk assessment and risk management, use of
restraint, and case recording in order to evidence compliance with MCA. Participants will develop skills and understanding regarding:
Definitions within the Mental Capacity Act (MCA) The Five Key Principles of the MCA
Who the Act covers
Assessing mental capacity
Lasting Power of Attorney, advance decisions and Do Not Attempt to
Resuscitate orders.
Date: 3 July 2015
Time: 9.30am – 12.30pm
Trainer: Christopher Phillips, Adult Safeguarding Manager
Professional Boundaries for Housing Services
HS The aim of the course:
In working with elderly and vulnerable people it is necessary for sheltered and supported housing workers to understand and work within their professional
boundaries. Establishing effective and appropriate interaction between staff and service users is essential in delivering high quality services and protecting both users and staff.
This course will develop workers’ awareness of the relevance of professional boundaries and enable them to consider how to ensure appropriate boundaries exist with residents. The session is aimed at all Staff working in sheltered and supported housing and their managers.
Course Content will include:
What are Professional Boundaries and their importance within the setting of
sheltered and supported housing
Establishing definitions of professional boundaries and boundary violation Importance of professional boundaries
The legal context
Identifying the risks involved Service users expectations
The service user/worker relationship
Professional boundaries in relation to working with other professionals and
or-ganisations
Use of whistle blowing and protection from abuse policies Seeking support and surviving the experience.
An action plan for ensuring good practice in setting professional boundaries.
Date: Time:
Friday 3rd July 9:30 – 4:30
Receiving & Responding to Complaints -
FCC Staff Only
SSA, SSC, HS Course Objectives:
To broaden staff understanding of the complaint procedure.
To give an insight into the nature of current complaints and reduce the number
of similar complaints being made.
Give and insight into the nature of current complaints and raise awareness
with staff to perhaps minimise similar complaints being made.
Explore different ways of responding to individual complaints.
Date: 16th September 2015
Time: 9.15 - 12.30
Venue: Workforce Development Centre, Library HQ, County Hall
Rent Arrears Possession Cases
HS, IS The aim of the course:
Rent arrears are increasing as welfare reform is implemented, but rental income is becoming even more important for social landlords. This workshop will enable participants to define their role, clarify expectations, understand the requirements and procedures of the court, prepare the evidence required and present the case to represent the best interest of their organisation. It will include the latest legal
developments and case law including the pre-action protocol, (although it is not a course on the benefit changes).
Course Content will include:
Any Official Guidance and the Pre-Action Protocol Status and Grounds For Possession
Possible defences Preparing the Notice
Preparing and Issuing the Court Papers Witness Statements
Preparation for the Court Hearing Possession Orders
At Court
Enforcement of Orders
Application to suspend/set aside by the tenant
Date: Friday 15th July
Time: 9:15 – 4:30
Training to Train
SSA, SSC, HS, IS, VO, PA
This course will cover the basic principles of learning and training. It is aimed at those who attend larger training programmes and are often required to relay
information to their teams in smaller workshops. It aims to give you the skills to deliver a thorough training session confidently.
Course Content will include:
An awareness of current learning theories and practices What makes a good lesson/course
Appreciation of learning styles How to engage your audience
The importance of planning and preparation.
Date: Wednesday 2nd September
Time: 9:00am - 3:00pm
Understanding Direct Payments and
Personal Budgets
SSA, SSC, HS, IS, VO, PA
This half day workshop explores the current context of Direct Payments and managing Personal Budgets. It is an opportunity to focus on what services users want, what they can be helped to achieve, and get answers to questions you may have been asked but struggle to answer regarding Citizen Directed Support. Participants will develop an understanding of:
Common misunderstandings and preconceptions
Understanding desired outcomes when arranging Direct Payments Overcoming barriers to managing Personal Budgets
The role of Penderels.
Dates: 22 July 2015
17 September 2015
Time: 1.00-4.00pm
Trainer: Mark Cooper (Direct Payments and Citizen Directed Support Coordina-tor)
