Technical Pre-Sales & Advisory Services
with Technical Enablement offerings
PARTNER SERVICES
Anni Cita Søfeldt Degn
MPN Benefits
Membership Opportunity
Core Benefit Community Development Action Pack & Design
Cloud
Accelerate Competency Silver Competency Gold Partner Advisory Hours: Get expert
guidance with advisory hours that you can use towards Technical Enablement and Technical Pre-Sales & Advisory Services
- 10 hours 20 hours 20 hours 50 hours
Online Technical Communities Unlimited Unlimited Unlimited Unlimited Unlimited
Business Critical Phone Support
Unlimited phone support (for critical issues) Unlimited phone support (for critical issues) Unlimited phone support (for critical issues) Unlimited phone support (for critical issues)
5-Pack of Incidents
5 incidents of phone support (for noncritical
issues)
5 incidents of phone support
(for noncritical issues)
Technical Enablement Power Start Workshops Practice Accelerator Momentum Workshops 100-200 200-300 300-400
Technical Pre-Sales & Advisory Services
Custom advisory services for your specific business needs
• Compete scenarios
• Development and deployment assistance
• Migration Assistance • Optimization Guidance • Solution Guidance • Resources,
documents and best practices
• Framework to build a services practice • Intro and overview of
solution, services or Products
• Value of
solution/compete
• Deep-dive technical workshops
• Scope of solution is covered in detail • Build skills to deploy
and develop Live virtual delivery by our consultants for an interactive
training experience
Delivered virtually by our consultants for a personalized one-on-one engagement
Support Program Support
(RSC)
Take full advantage of your Microsoft Partnership and
get help along the way with any questions you
may have
Product Support (BCPS, 5-Pack)
Confidently resolve challenges with
break-Fix support
Use Your Partner Advisory Hours
Get Access to Online Technical Communities
Use Your Benefits
Use Your Benefits
APPROXIMATE COSTS
Technical Enablement
Power Start Workshops
Practice Accelerator
Momentum Workshops
Technical Pre-Sales &
Advisory Services
1-3 hours per workshop
10 Hours Each
1-3 hours per workshop
Use Your Partner Advisory Hours
Cost is based on delivery time (in hours)
for the customized
solution.
Get Current 10 Hours Each
POWER START WORKSHOPS
•
Fundamental product knowledge (100 – 200 Level)
•
Learn how to convey functionalities
•
Get value propositions and key benefits
•
Grow your market share
Available Now:
• Office 365 • Virtualization • Azure
• Windows Intune • SBS 2011
• Exchange Server 2010
Technical Enablement
Coming Soon:
PRACTICE ACCELERATOR
Build a Practice to Fast Track Your Business
• Comprehensive set of reusable tools, resources, and best practices • Introduced with training via Microsoft Live Meeting
• Project guides, templates, architecture guidance, and planning and design guides, and
customer leave-behind materials Available Now:
• Server Virtualization with Advanced
Management (SVAM)
• SharePoint Server 2010 • Optimized Desktop
• Exchange Server 2010 • Business Intelligence
For more information go to:
partner.microsoft.com/practiceaccelerator Coming Soon:
• Office 365
• Private Cloud (Virtualization) • Lync
MOMENTUM WORKSHOPS
IT Pros and Developers
•
Design and deployment guidance
•
Deep dive product knowledge (300 – 400 level)
•
In-depth resource for consistent deliveries to customers
Technical Enablement
Available Now:
• Office 365
• Virtualization (IT Pro and Developer
tracks)
• Azure
Coming Soon:
• CRM 2011
GET CURRENT
Deploy the latest Microsoft technologies in your environment
•
Become better equipped to demonstrate, sell, and deploy these same
technologies
•
Understand and showcase the business value
•
Gain new skills quickly and increase your revenue opportunities
Advisory Services
Available Now:
• Exchange Server 2010 • Virtualization
Coming Soon:
• SharePoint 2010 • Office 365
TECHNICAL PRE-SALES
Partner Services
Pre-Sales
Support
Competitive Assistance
Feature Overview & Comparison
Business Value
Test Environment
Support
Solution Architecture
Technical Licensing
Proof of Concept
NO CHARGE
SUPPORT*
• Silver and Gold
Competency
Partners receive
unlimited support
for deals worth
US$3000 or more.
ADVISORY SERVICES
Empower Your Team
Partner Services
Personalized guidance from experienced consultants
Leverage our deployment and development expertise
Design the right solutions to effectively service your customers
Migration Assistance Deployment Guidance Development Guidance Optimization Guidance Design & Implementation Guidance
Solution Guidance Scenario Guidance Architecture Guidance
UNLIMITED ONLINE SUPPORT
Partner Services
Get a guaranteed response for all your technical
inquiries:
• Get issue resolution from Microsoft Consultants and other
partners who have developed best practices
• Get everything from fixes for product support issues and
technical sales support, to design and deployment assistance
• Join discussions and help others find solutions to their issues
• Response times vary based on competency/membership
PRODUCT SUPPORT
Partner Services
• Help resolve specific symptoms while using Microsoft software
• For when you are NOT in a business critical situation
5-pack Incidents
• Technical issues for non-developer products
• When affecting a key function of your customer’s business
(server down)
PROGRAMMATIC SUPPORT
Take full advantage of your Microsoft Partnership
and get help along the way with any questions you may have.
Coming Soon:
MPN 101 – Get essential knowledge to guide you through your MPN membership and learn how to take advantage of your membership benefits
Partner Services
Enrolling / Re-enrolling Support
Understanding / Meeting Program Requirements Payment Collection
Shipment Delivery Website Navigation
Software Download Queries Product Key Queries
Tool Issues / Errors
Incorrect Account Information
Examples of Support Areas
CATALOG
Download our catalog at:
https://partner.microsoft.com/norge/40117367
MPN Partner Portal
CONTACT US
https://partner.microsoft.com/norge/supportsecurity/40169985
Email Us
Phone Online Technical Communities
23 500 400 (#1)
Get answers online at
https://partner.microsoft.com/norge/supportsecurity/40014662
January and start March 2012
Upcoming Events
18. of january:
Momentum – SharePoint for Developers - 4.5 hours pr week of training over 6 weeks Registration: please send mail to [email protected] or [email protected] (include title of the event, company name and email)
26. of january:
Microsoft Dynamics NAV 2009 – Hot and Not
https://training.partner.microsoft.com/learning/app/management/registrationex/LMS_Registration.aspx?UserMode=0&Mode=0&ActivityID=777452
8. of February:
Momentum – Exchange – 6 hours webinar
Registration: please send mail to [email protected] or [email protected] (include title of the event, company name and email
15. of February:
Upgrade Cycle – SharePoint – 5.5 hours webinar:
https://training.partner.microsoft.com/learning/app/management/registrationex/LMS_Registration.aspx?UserMode=0&Mode=0&ActivityID=78794
1. of March:
Migration Cycle - Office 2010 – 2 hours webinar:
