Computer Technical Support. Computer Technology

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Computer Technology

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Study Plans Distributed on the Semesters

1

4

Electricity and electronics fundamentals

2 10

Electronic workshop

3 14

Digital circuits

4 19

Operating systems fundamentals

5

22

Advanced computer applications

6 27

Computer programming

7 30

Computer networking

8 36

Internet applications in technical support

9

40

Introduction in computer maintenance

10

43

Computer upgrading and maintenance

11

46

Computer peripherals

12

48

Technical supports skills and applications

13 53

Selected topics

14 58

Project

15

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The Study Plans Distributed on the Semesters

No. of Units No. Course

Code Course Name Prerequisites CRH L P T CTH

1 ENG101 General English Languish 3 3 1 4

2 ISL101 Islamic Culture I 2 2 2

3 MTH181 Specialized mathematics 3 3 1 4

4 CMP101 Introduction to Computer Applications 2 4 4

5 SUP101 Electricity and electronic fundamentals 4 3 2 5

6 SUP112 Electronic workshop 2 4 4

Fi

rst

Semes

ter

Total Number of Units 16 11 10 2 23

Code Course Name Prerequisites _CRH _L _P _T _CTH

1 ENG132 Specialized English Language I ENG101 3 3 1 4

2 MGT101 Professional Ethics & Comm. Skills NET111 2 2 2

3 SUP121 Digital circuits SUP111 34 2 5

4 NET171 Operating systems fundamentals CMP101 2 4 4

5 CMP102 Advanced Computer Applications CMP101 2 4 4

6 CMP141 Programming-1 CMP101 3 2 2 4

Second

Semester

Code Course Name Prerequisites CRH L P T CTH

1 ENG213 Specialized English Language II ENG132 3 3 1 4

2 ARB101 Arabic Language 2 2 2

3 SUP251

Computer Components and

assembling SUP121 3 2 2 4

4 NET111 Computer Network Fundamentals SUP121 4 3 2 5

5 SUP281

Internet Application for technical

support CMP102 2 1 2 3

6 SUP261 Maintenance introduction 2 1 2 3

Third

Semester

1 ISL102 Islamic Culture 2 ISL101 2 2 0 0 2

2 SUP262 PC upgrading and repairing SUP261 0 2 4 0 4

3 SUP252 Computer peripherals SUP251 2 3 2 4

4 SUP252

Technical Support shills and its

application CMP102 2 3 2 4

5 SUP292 Selected Topics SUP251 2 3 2 4

6 SUP293 Project SUP251 SUP261 1 2 2 0 3 Fo rt h Semeste r

Summer _TRA299₁ _{Cooperative Training} ₄ _{Site Conditions}

Semester Number CRH L P T CTH

Total Number of Credit Unit 67 42 42 4 88

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Technical support Specialization Computer technology Department SUP111 Course Code

Electricity and electronics fundamentals Course Name n/a Prerequisites: 4 3 2 1 Semester Credit Hours 4 L 3 P 2 T Contact Hours (Hour/week) Course Description:

This course presents the simple electrical rules and fundamentals used in the analysis of electrical circuits that contain parallel resistors and capacitors in both direct and alternative currents. The course offers the study of electronics elements and their applications such as the diodes, transistors and some of their applications. It also presents the electronic chips like the operational amplifier and the oscillator circuits.

General objective of the course:

This course aims at defining the basic electrical components and quantities, and the method of analyzing electrical circuits using simple analyzing methods as well as the ability of measuring these quantities practically. The course also aims at defining some of the electrical components, and simple electrical circuit's analysis and executing some calculations practically.

Behavioral Objectives:

Prepare the student to be able to:

1- Describe electrical components and quantities features

2- Apply electrical rules and theories in determining the amount of vaults and currents in different electrical circuits

3- Calculate electrical quantities by using different measuring tools 4- Describe electrical components specifications

5- Use electrical components in simple circuits

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Contents (Theoretical and Practical):

- Electrical compounds, quantities and units definitions - Ohm's law

- DC resistor circuits - Capacitors

- AC circuits - PN junction

- Diode and its applications - Bipolar transistors

- Field Effect transistor - Electronic chips

- Operational amplifier and its application - Pulse generator circuits

(6)

Detailed Theoretical Contents Related Tasks Behavioral Objectives Contents Hours

- Defining the vault, current and resistance and their features.

Electrical compounds, quantities and units definitions:

- Defining the electrical charge, electrical current, vault and resistance.

2

- Using Ohm's law in determining the value of the vault, current and resistance

- Calculating the value of power and lost energy in an electrical circuit

Ohm's law

- Ohm's law and its usage in calculating the vault, current and resistance

- Power or Consumed energy in electrical circuits

2

- Specifying the value of the current, total

resistance and consumed power in subsequent and shunt circuits

- Applying Ohm's law and Kirchhoff's laws in subsequent and shunt circuits

- Defining vault and current dividers

DC resistor circuits

- Connecting resistors subsequently; kirchhoff`s vault law, power in subsequent circuits, vault division. - Connecting resistors in

parallelism, Kirchhoff's current law, power in shunt circuits, current division.

- Analyzing circuits containing subsequent and shunt circuits.

3

G1 G2 D7 D8

- Describing the main structure and

specifications of the resistors

- Describing the operation of capacitors charging and discharging

- Explaining why the capacitors don't allow the passage of constant current

Capacitors

- The concept of charging and discharging capacitors

- Connecting Capacitors

subsequently and in parallelism - Capacitors types

- Analyzing DC circuits containing capacitors and resistors

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- Measuring the vault and current values in AC circuits

- Applying the main rules in the analysis of AC circuits containing resistors as well as circuits containing resistors and capacitors

AC circuits

- Pocket-shaped variable vault - Analyzing AC circuits containing

resistors, and circuits containing resistors and capacitors by using Ohm's law and Kirchhoff's laws

6 - Describing the semiconductors of the P and N type - Describing the installation of PN

junction and its function

PN junction

- Nuclear composition of silicone and germanium

- Semiconductors of P type and N type

- Forming the PN junction

3

- Describing the function of the diode and its applications in AC to DC vault transferring circuits

- Describing the function of feed circuits

Diode and its application

- Function of the diode and specifications

- Half-wave integrate circuits - Full-wave integrate circuits

4

- Describing the structure, performance, properties and feeding the bipolar transistor

- Using the bipolar

transistor as an amplifier and a key

Bipolar transistor

- Installing Bipolar transistors - Bipolar transistor properties - Using the transistor as an

amplifier

- Using the transistor as a key - Using the transistor in achieving

the AND,OR circuit with three inlets

6

- Describing the structure, performance, properties and feeding the field effect transistor - Understanding some

field effect transistor applications

Field Effect transistor

- The main structure of the Field Effect transistor

- Field effect transistor properties - Using the field effect transistor as

a key

6

- The knowledge of installing electronic

Electronic chips

- The concept of the electronic

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chips

- The knowledge of some electronic chip

applications chips

Operational amplifier and its application

- Defining Operational amplifiers - Using operational amplifiers as a

signal amplifier

- Using operational amplifiers as signal collectors

4

Pulse generator circuits

- Recognizing the transitory chips and their usage in generating pulses

(9)

Detailed Practical Contents Related Tasks Behavioral Objectives Contents Hours

- Using electronic measuring tools in measuring the vault and current in AC circuits - Achieving the Kerchhoff's law - Measuring the consumed

power in resistance

Ohm's law and AC circuits containing resistors:

- Achieving Ohm's law - Measuring the vault,

current and power in sequential resistor circuits - Measuring the vault,

current and power in shunt resistor circuits

- Achieving Kerchhoff's laws

4

- Measuring total resistance in sequential and shunt circuits - Achieving Kerchhoff's laws - Measuring the vault and

current in any resistor from shunt and subsequent circuits - Trouble shooting in sequential

and shunt circuits

Circuits containing sequential and shunt resistors:

- Measuring the total

resistance in sequential and shunt circuits

- Determining the vault and current in any resistor from shunt and subsequent

circuits 2

- Measuring the greatest value of the changeable vault

- Measuring the frequency of the changeable vault

- Using the signal display device in defining the wave form of a signal and calculate its

frequency

DC circuits:

- Executing measurements on DC circuits containing resistors by using the signal display device as well as DC and current measuring tools

- Executing measurements on DC circuits containing resistors and capacitors 4

G1

G2

D7

D8

- Understanding the function of the capacitors and defining its ends

- Assembling current integrate circuits and knowing the concept of constructing feed unit

Capacitors and its applications:

- Measuring and studying the capacitors properties curves - Connecting half-wave

integrate circuits and watching

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- Troubleshooting in feed circuits

- Connecting full-wave integrate circuits

- Describing the performance of bipolar transistor

- Knowing the applications of different transistors especially those concerning computer constructing

Bipolar transistors:

- Collecting transistor circuits to function as an amplifier and executing

measurements to determine amplification value

- Collecting transistor circuits to function as a key and assuring its functioning - Using the transistor in

achieving AND,OR circuits with three inlets

4

- Describing the performance of Field effect transistor

- Knowing some field effect transistor applications

Field effect transistor:

- Connecting JEFT to function as a key - Connecting MOSFET to function as a key 4 Operational amplifier :

- Connecting the operational amplifier to function as a reflective amplifier and non reflective amplifier and measuring each of them to assure the amplification - Connecting the operational

amplifier to function as a signal collector and assuring the collection of signals 4

- Describing the concept and form of the electronic chips - Using the electronic chips to

perform different functions - Trouble shooting and repairing

electrical circuits containing electronic chips

Transitory chip555:

- Connecting the transitory chip to function as a pulse generator by monitoring the pulses through the signal display device and

measuring the frequency of the pulses

(11)

Thomas L. Floyd: "electrical engineering fundamentals", Prentice Hall, inc. (last edition)

Robert L. Boylested: "Introductory circuit analysis", Maxwell Macmillan, International edition

Thomas L. Floyd: "Electronic devices", Maxwell Macmillan, International edition

Malvino A. "Electronic devices & circuits", Prentice Hall, inc.1997

(12)

Technical support Specialization Computer technology Department SUP112 Course Code Electronic workshop Course Name n/a Prerequisites: 4 3 2 1 Semester 2 Credit Hours L 4 P T Contact Hours (Hour/week) Course Description:

The subject is associated with the diagnostic and the troubleshooting of the electronic circuits by using many different measurement equipment and their data sheets. Also, the course gives a great deal of knowledge of printed circuit board (PCB), with huge experience in soldering skills.

This course aims at making the student acquire the basic skills for construction, assembling, testing, trouble shooting, repairing electric circuits and master dealing with measuring tools

1-Follow safety procedures while dealing with electrical sources and devices 2-Construct,assemble and test electric circuits

3-Master using the different electrical measuring tools 4-Troubleshoot and repair simple electric circuits

5-Use technical specification guides for electrical components and chips

- Introduction in safety procedures and site preparations - Soldering skills

- PCB design, construction and testing

- Power supply circuit design, construction and testing - Digital circuit design, construction and testing

- OP-Amp circuit design, construction and testing

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- Following the site's safety procedures

Introduction in safety procedures

- Safety rules in electronic workshops

- Tension, current and vibrations effects on the human body - The human's body electrical

resistance

- Protection against electrical shocks

4

- Performing soldering operations skillfully

Soldering skills

- Acquiring soldering skills 4

- Knowing the concept of PCB design

PCB design, construction and testing

8

- Knowing the concept of feed source circuits function and form

- Applying measurements and executing

experiments on feed source circuits as well as malfunction diagnosis and repairing

Feed circuits design, construction and testing:

- Constructing full-wave feed circuits

- Constructing a feed source by using vault regulator chips and executing measurements on them 8

- Knowing the concept of some digital circuits function and form

- Applying measurements and executing

experiments on digital circuits

- Using electronic chips technical specification booklets

Digital circuit design, construction and testing

- Constructing AND,OR,NOT circuits using the transistor and capacitors and executing tests and measurements on them to check their performance 8

D4, D7

D8, F1

G1, G2

G3, G4

G5, H1

OP-Amp circuit design,

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-construction and testing

- Constructing OP-Amp circuit with (CMOS-SETUP) on a frequency display device - Constructing a frequency

generator circuit

- The knowledge of pulse generator function

- Executing measurements and tests on pulse

generator circuits and diagnosing problems and fixing them

Opt-electronics compound

- LED

- Resistance dependant on light - Photo-transistor

- Laser unifier

- Constructing a frequency generator circuit by using the crystal

8

" "

Markus: "Electronic hand book"

Michael Hassul: "Electronic devices & circuits", Prentice Hall, and inc.1997.

(15)

Technical support Specialization Computer technology Department SUP121 Course Code Digital circuits Course Name SUP111 Prerequisites: 4 3 2 1 Semester 4 Credit Hours 3 L 2 P T Contact Hours (Hour/week) Course Description:

The course covers an introduction of digital numbering systems, different codes and the function of all different logic gates followed by the study of combinational circuits. The course also covers the sequential circuits such as counters, registers, memories, arithmetic and logic circuits and their applications

This course is designed for understanding the performance of simple digital circuits to help the student understand the most complicated digital systems such as the microprocessors.

1-Distinguish between digital and symmetrical data 2-Describe numbering systems

3-Derive and apply simple logic gates datum tables 4-Recognize the function of the combinational circuits

5-Recognize the fundamentals of digital synchronous and non-synchronous circuits

6-Understand the basic construction of the microprocessor

- Introduction to digital circuits - Numbering systems and codes - Logical digital functions

- Combinational circuit functions - Flip Flops circuits

- Counters, registers and memories circuits - Microprocessors

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Detailed Theoretical Contents Relate d Tasks Behavioral Objectives Contents Hours

- Defining the difference between the digital and symmetrical quantities - Describing the types of

waves used in digital circuits - Describing the types of tools

used in digital circuits

Introduction to digital circuits

- Digital and symmetrical quantities

- Digital signals

- Digital measuring tools 3

- Defining the numbering systems

- Using the numbering systems

- Using codes

Numbering systems and codes

- Decimal system - Binary system - BCD code - ASC II code 3

- Defining the function of the reflectors and restraints barriers

- Defining the gates function - Distinguishing the logical

code of the gates

- Constructing the gates datum tables

- Recognizing equivalent integrated circuits

Logical digital functions

- Reflectors and restraints - "AND" gates

- "OR" gates - "NAND" gates - "NOR" gates

- Special "XOR" gates - Introduction to integrative

circuits 6

- Knowing the purpose of the combinational circuit

- Describing the function of these circuits

- Describing the performance of integrate circuits for these functions

Combinational circuits functions

- Collector - Comparable - Detector circuit

- Data selecting circuits - Data distribution circuits 6

D4

D7

D8

H1

- Describing the main types of flip flop circuits

- Defining the function of flip flop circuits

Flip Flops circuits

- RS flip flop circuits - D flip flop circuits - JK flip flop circuits 6

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- T flip flop circuits

- Defining the function of the counters

- Defining the function of the registers

- Defining the function of the counters circuits

- Defining the function of the memory

Counters, registers and memories circuits

- Counters circuits - Registers circuits - Memory

9

- Describing the function of the microprocessor

- Describing the assembly of the microprocessor

Microprocessors

- Introduction to microprocessors - The function of the basic

microprocessor 9

Detailed Practical Contents

Related Tasks Behavioral Objectives

Contents Hours

- Defining the usage and function of different measuring devices in digital circuits

Using measuring devices:

2

- These experiments note the function of digital logic gates

Executing experiments on the gates:

- "AND" gates - "OR" gates - "NAND" gates - "NOR" gates

- Special "XOR" gates 4

- These experiments note the function of

combinational circuits - Narrowing down the

failures of combinational circuits

Executing experiments on the combinational circuits:

- Code decrypting circuits - Data selecting circuits - Data distributing circuits 6

D4

D7

D8

H1

- These experiments note the function of D flip flop circuits

- These experiments note

Executing experiments on flip flop circuits:

- D flip flop circuits - T flip flop circuits 4

(18)

the function of T flip flop circuits

- Measuring and checking the flip flop circuit signals

- These experiments note the function of counters, registers and memories - Describing the

performance of the memory

Executing experiments on

counters, registers and memories:

- Counters circuits - Registers circuits - Memory circuits 6 - Checking the microprocessor signals

Executing experiments on the microprocessor

6

Floyd T. "Digital Fundamentals", Bell & Howell Co.

Tocci Widmer, "Digital systems, principles & applications", Prentice Hall, inc 1998.

(19)

Technical support Specialization Computer technology Department NET171 Course Code Operating systems fundamentals Course Name 101 Prerequisites: 4 3 2 1 Semester 2 Credit Hours L 4 P T Contact Hours (Hour/week) Course Description:

This course presents The fundamentals of the operating system and how it can manage the computer software and hardware.

This course aims at presenting to the student the basic skills in operating system installation,

Prepare the student to be able to: 1-Operate system installation 2-Operate system upgrading

3-Prepare back-up copies of computer files, data and folders 4-Manage the PCs material components

5-Adjust computer settings 6-Add/remove software 7-Printer setup and properties

8- Hard disk management and setup 9-PC insurance

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- Introduction to operating systems - Operating systems installation - Operating systems tools

- Preparing operating system environment - Preparing operating system for printing - Formatting and diskettes management

- Managing user names and computer security - Linux operating system

(21)

Detailed Contents Related Tasks Behavioral Objectives Contents Hours - Knowing the operating system functions - Recognizing the different types of operating systems

Introduction in operating systems

- Operating system functions - Operating system start up

- Presenting the different types of operating systems as well as their features and defects

4

- The ability to determine the suitable operating system

- The ability to install the operating system - The ability to

upgrade the installed operating system

Operating systems installation

- Determining operating system for usage

- Determining the devices requirements - Operating system installation

- Operating system upgrade 4

- The ability to manage the systems settings - Add/remove

materialistic components

- Add/remove software

Operating systems tools

- Key board

- System settings management - System info management

- Add/remove materialistic components - Add/remove software

8

- Preparing operating system environment - The ability to prepare

the screen settings - The ability to prepare

the systems settings

Preparing operating system environment

- Preparing network settings - Preparing the systems settings

- Preparing office surface environment - Preparing internet settings

8

- The ability to add a local printer

- Adding a printer to the network

Preparing operating system for printing

- Introduction to operational system in printing

- Adding a local printer

- Adding a printer to the network 4

F3 C10

Formatting and diskettes management

- Introduction to disk types in operating systems

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- The ability to divide and form the hard disk

- The ability to arrange the scattered file data - Disk division and forming

- Arranging scattered files data - Deleting the division

- Managing accounts for PC users

- Insuring the PC

Managing user names and computer security

- Managing user names and computer security

- Managing accounts for PC users - Insuring the PC

4

- Knowing how to use LINUX operating system

Linux operating system

- Introduction to UNIX/LINUX - Preparing functional system

UNIX/LINUX

- Adding new users, software, material components

- Making back-up copies of the index and files

- Dealing with the files and indexes 20

Implementing Microsoft Windows 2000 Professional and server (2152MOC)

William Stallings, "Operating Systems", "Internal and Design Principles", Prentice Hall, inc.1998.

" "

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Technical support Specialization Computer technology Department CMP141 Course Code Computer programming Course Name 111 Prerequisites: 4 3 2 1 Semester 3 Credit Hours 2 L 2 P 0 T Contact Hours (Hour/week) Course Description:

The course is an introduction to computer programming. Students should learn the programming principles, the algorithms, the sequential programming. In addition, the course gives an introduction to object programming.

This course aims at giving the basic foundation of programming to the student to enable him to present solutions to problems that can be presented in the form of a computer software

1-Think of a solution for a specific problem that can be executed on the pc 2-write programmatic codes for partially easy software

3-Execute the program on the PC

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- General introduction in programming

- Problem solving methods through computers - Sequential programming fundamentals

- Primary data representation methods - Arithmetic and logical operators - Expression writing

- Decision statements - Looping statements

Detailed theoretical Contents

Related Tasks Behavioral Objectives Contents Hours Introduction - Computer programming - Programming language - Programming language types - Importance of programming career - Software manufacture 1 A3,A7 B4,B5 [1] Problem solving

- Paraphrasing the problem - Algorithms solution 3

C7,C8 D1,D2,D3 [2]

Primary data representation

- Data types - Primary data - Variables - Constants - Declaration statements - Comments - Reserved words 4 C7,C8 D1,D2,D3 [2] Operation types - Operands - Assignments - Arithmetic - Logical 4

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- Relational - Textual - Casting C7,C8 D1,D2,D3 [2] Expressions - Types of expression - Operators precedence - Bracket using 4 C7,C8 D1,D2,D3 [2] Branching statements - IF statements - IF-ELSE statements - IF interlocking statement - SWITCH statement 4 C7,C8 D1,D2,D3 [2] Looping statements - FOR statements - WHILE statements - DO-WHILE statements - Nested loops statements 4

(26)

Detailed Practical Contents Related Tasks Behavioral Objectives Contents Hours C9,C11 [3], [4]

Recognizing the environment that is used in editing, compilation, operating and debugging

1

C9,C11 [3], [4]

Exercises concerning problem solving

3

C9,C11 [3], [4]

Exercises concerning primary data representation

4

C9,C11 [3], [4]

Exercises concerning operation types

4

C9,C11 [3], [4]

Exercises concerning expressions

4

C9,C11 [3], [4]

Exercises concerning branching sentences

4

C9,C11 [3], [4]

Exercises concerning looping sentences

4

1.Java how to program- by Daniel and Deited

2.Beginning Java 2 SDK 1.4 Edition- by Ivor Horton

3.Effective Java Programming Language Guide – by Joshua Bloch

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Technical support Specialization Computer technology Department NET111 Course Code Networking Course Name SUP121 Prerequisites: 4 3 2 1 Semester 4 Credit Hours 3 L 2 P 0 T Contact Hours (Hour/week) Course Description:

This course introduces how to design a network and its basic components though theoretical and practical experiments

This course aims at making the student acquire the basic skills to recognize the computer components and method of installation

1-Participate in determining the network type 2-know the nature of network location

3-Prepare the design on assistance software 4-Discuss the design with the decision maker

5-Participate in determining the devices specifications 6-Participate in the development of network design 7-Network cables installation

8-Inspect network installation and method of connecting devices 9-Use network inspection devices and determine the problem type 10-Prepare and change the network card and test the performance of network devices

- Computer Fundamentals

- Reference Model for equipment connection - Reference Model for internet connection - LAN equipment and communications media - Standard specifications and LAN technique

- Fundamentals of networking design and its documentations - Signal transmission

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Detailed theoretical Contents

Related Tasks Behavioral Objectives

- Revising the material components of the PC - Recognizing some numbering systems - Knowing WINDOWS operating system properties Computer Fundamentals:

- Material components of the PC - Computer software and types - Decimal and binary numbering

forms

- Data transfer speed calculations

- Introduction to WINDOWS operating system and its properties

- WINDOWS operating system requirements in dealing with networks 6 A1,A2 A4,A5 A6,A7 C6,C8 D4 E3,E8 - Recognizing the referential model's properties to communicate between devices

Reference Model for equipment connection:

- Defining the basic functions of the models and the importance of the seven chip presence - Definition of each of the seven

chips function and its role in connection

- Data encapsulation process

6 A1,A2 A4,A5 A6,A7 C6,C8 D4 E3,E8 - Recognizing operating system initialization to work on the network

Reference Model for internet connection TCP/IP:

- Defining the basic functions of the models

- Defining the task of the models chip in connections

- Introduction to some of the protocols used in this model

3

- Knowing LAN components - Recognizing the

method of connecting the devices to the LAN

LAN equipment and communications media:

- Basic types in connecting networks

- Devices used in constructing LAN and method of function - Device numbering and

numbering levels

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- Knowing the types of cables used in the LAN and their specifications - Types of cables used in LAN

and their specifications

A1,A2 A4,A5 A6,A7 C6,C8 D4 E3,E8

-Standard specifications and LAN techniques:

- The concept of the data link chip and function method - Different techniques in using

data link chip

- Numbering the devices and numbering levels

- MAC address

- Frames preparation method

6 - Understanding the method of packet routing in networks - Understanding the method of sub-netting - Recognizing the protocols used in routing

Packet routing in networks:

- Introduction to Packet routing devices and function method - Device numbering and

sub-netting

- Routing protocols in networking

(30)

Detailed Practical Contents

Related Tasks Behavioral Objectives

- Practicing the method of numbering devices and sub-netting

- Recognizing the network devices and advantages

Basic preparation of LAN:

- Numbering the devices - Network planning - Choosing the devices

6 A1,A2 A4,A5 A6,A7 C6,C8 D4 E3,E8

- Practicing signal testing - Practicing the usage of

electrical measurement devices

Using measuring devices:

- Using potential and current measuring devices - Using signal specifications measuring devices in network cables 6

- Practicing cable preparations - Recognizing standard systems

of network cables

Preparing and testing network cables:

- Preparing the multi phased cables systems - Cables standard

specifications

- Preparing the different types of network cables 6 A1,A2 A4,A5 A6,A7 C6,C8 D4 E3,E8

- Practicing the usage of network testing devices - Recognizing some network

testing software

Testing signals on network cables:

- Testing the signals quality

- Testing the fading level

- Testing and watching signals by using protocol and network analyzing software

(31)

" "

Bruce Hallberg, "Networking A Beginners Guide", Cyber Press1999

Scott Muller, "Upgrading & Repairing of PCs" Que 1998 or Last Edition

James Clellio, "Networking Essentials Student Guide", Cyber Press1999

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Technical support Specialization Computer technology Department SUP281 Course Code Internet applications in technical support Course Name 102 Prerequisites: 4 3 2 1 Semester 2 Credit Hours 1 L 2 P 0 T Contact Hours (Hour/week) Course Description:

This course presents the first part of fundamental understanding of PC network and its main components by qualifying the student through theories and required practical experiments in order to recognize the computers networking components and installation method

This course aims at making the student acquire basic skills in subjecting the internet for technical support through internet services

1-Describe internet and intranet fundamentals 2-Internet browsing

3-Use electronic mail (e-mail)

4-Use effective internet search methods 5-Use news groups

6-Use FTP(file transfer protocol)

- Fundamental understanding of internet skills - Understanding and using E. mail

- Internet search

- Understanding and using News groups - Understanding and using FTP

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Detailed Contents Related Tasks Behavioral Objectives Contents Hours

Fundamental understanding of internet skills:

- Introduction to internet and intranet - Internet services

- Internet browsing - Internet settings

- Registering in the domain - Getting a connection

6

Understanding and using E. mail:

- E-mail and internet - E-mail functions

- E-mail letter composing - E-mail secrecy

- Digital signature

- Sending and receiving letters - Accessories

- E-mail assortment - Mail list

6

Internet search:

- Finding data by using search engines - The method of search engines function - Effective search methods

6

Understanding and using News groups:

- News group definition

- The method of news group function - Pyramidal sequence of news groups - Choosing and article reading

- Using the repeated questions answers - The article's language and content

6 I1 I2 I3 I4 I5

Understanding and using FTP:

- TLNT definition - TLNT usage - TLNT common tools - FTP definition - Software download 6

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-Browsing specialized technical support internet sites

6

P.Gralla, "How the Internet Works", 1999

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Technical support Specialization Computer technology Department SUP261 Course Code Introduction in computer maintenance Course Name NET171 Prerequisites: 4 3 2 1 Semester 2 Credit Hours 1 L 2 P T Contact Hours (Hour/week) Course Description:

This course introduces the basic fundamentals of computer maintenance using the software and hardware and diagnosis tools

This course aims at acquiring the student with the basic skills in malfunction diagnosis by using different diagnosis software and methods as well as inspection tools and preparing required reports

The student should be familiar with: 1-Computer start-up

2-Start-up problems

3-CMOS-SETUP that help in malfunction diagnosis 4-Start-up error messages

5-The method of preparing periodic and preventive maintenance forms 6-The method of writing technical reports

- Preventive maintenance

- Method of preparing forms for periodical and preventive maintenance - Method of preparing technical reports

- Starting of operating system - Error Messages

- CMOS setup

- Preparing startup floppy disk - Fault following method - Using diagnostic software - Using Antivirus software

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Detailed theoretical Contents Related Tasks Behavioral Objectives Contents Hours C2,D2 B7,F6 F1

- The student should be able to:

- Prepare a report noting the computers status as well as preparing the maintenance forms

Preparing periodic preventive tables:

- Their importance and methods - Method of preparing technical reports 1 D3,A4 B3,D11

- Realize start-up detailed steps

Start-up operation:

- What occurs at start-up - Start-up types

- Differences between them

- Explaining sounds and messages during start-up

2

D3, D11 B3

- Distinguish the different types of RAM.

- Adjusting the CMOS settings

- Distinguish POST codes

ROM BIOS chips:

- BIOS chips - Battery

- self scan software at start-up

2

D3,D11 B3

- Understand the start-up disk importance, contents as well as the importance of each file it contains

Start –up disk:

- Set up method - Importance - contents 2 D3,D11 B3

- Learn the proper debugging methods followed with examples Debugging method: 1 D3,D11 A3,B3 B4,C5 C6,C7 C8

- Learn the importance of different start-up software as well as the importance of diagnostic methods and troubleshooting

Fault tracking software:

- Using MSD

- Using available tools in maintaining WINDOWS - Taking care of

WINDOWS file system - Using specialized

diagnosis software

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Detailed theoretical Contents Related Tasks Behavioral Objectives Contents Hours D3,C4.B3 D11

- Realize the danger of viruses and methods of protection and preventing Viruses: - Definition - Types - Classification according to danger - Protection methods - Preventive methods 2 D3,C4.B3 D11

- Available tools to plan computer maintenance

Regular maintenance planning and execution:

- Maintenance procedures and planning developments - Basic gear maintenance - General preventive maintenance - Preparing preventive maintenance plans 1

Jean Andrews, "A+ Guide To Managing &Maintaining your PC" Clint Saxton, "A+ Lab Manual for Guide to Managing

&Maintaining your PC"

Charles j. brooks, "A+ Certifications Training Guide" James karney, "Upgrade & Maintain Your PC"

" "

(38)

Technical support Specialization Computer technology Department SUP262 Course Code PC Upgrading and repairing Course Name SUP261 Prerequisites: 4 3 2 1 Semester 2 Credit Hours L 4 P T Contact Hours (Hour/week) Course Description:

This course is based on software, hardware upgrading,diagnostic and troubleshooting of the computer peripherals

General objective of the course: Behavioral Objectives:

Prepare the student to be familiar with: 1. Software Upgrading 2. Hardware Upgrading

3. Using the Utilities programs

4. Diagnosis and troubleshooting of the computer components 5. Diagnosis and troubleshooting of the computer peripherals 6. Laptop upgrading and maintenance

- Software Upgrading - Hardware Upgrading

- Using the Utilities programs

- Diagnosis and troubleshooting of the computer components - Diagnosis and troubleshooting of the computer peripherals - Laptop upgrading and maintenance

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- Operating system upgrade and preparing the device to be used after downloading the system

Operating system upgrading

2

- Downloading application software and preparing them to be used

Application Software upgrading

2

Floppy disk drive and compact disk drive upgrading

2

Hard disk upgrading 4

VGA card and sound card upgrading

2

- Using technical specification booklets for computer

components and knowing their suitability and

performance extent

- Replacing different computer components with more

suitable components with higher performance

Processor and mother board upgrading 4

Diagnosing and maintaining power source malfunctions 2

Diagnosing and maintaining Floppy disk drive and CD-ROM drive malfunctions 4

Computer maintenance services software

8

Diagnosing and maintaining hard disk malfunction

4

Diagnosing and maintaining main board malfunction 4

- Diagnosing and maintaining different computer

components malfunctions - Mastering the use of different

measuring devices used in computer malfunction diagnostic and maintenance operations

Detecting and maintaining VGA card, sound card and modem malfunctions

4

Detecting and maintaining Key board malfunction 2 Maintaining LCD malfunction 2 Maintaining printer malfunction 6 A3,A4,B1 B3,B4,B5 B7,C2,C3 C4,C5,C6 C7,C8,C9 D1,D2,D3 D4,D5,D6 D7,D8 D11,D14 F1,F6,F10

- Diagnosing and maintaining enclosed computer

peripherals

Maintaining scanner 2

(40)

malfunction

Laptop component upgrading

Laptop component upgrading

2

" "

(41)

Technical support Specialization Computer technology Department SUP252 Course Code Computer peripherals Course Name SUP251 Prerequisites: 4 3 2 1 Semester 3 Credit Hours 2 L 3 P T Contact Hours (Hour/week) Course Description:

This course introduces theoretical and practical study to enclosed computer peripherals

This course aims at providing the student with technical knowledge of the different computer peripherals and the use of technical user guides

1-Use guidelines and extract required information 2-Describe the different peripherals functions 3-Deal with different kinds of laptops

- CD Drivers and sound cards - Display system

- Printers - Scanners

- Photo detector devices - Modems

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Detailed theoretical Contents Related Tasks Behavioral Objectives Contents Hours D3,D4,D5 D6,H1,H2 H3,H4,H5 H7 The student recognizes:

- The advantages and

disadvantages of compressed disks

- The difference between CD ROMs and DVDs

- Advanced hard disk drives structure

- The definition of hard disk drives limits as well as the advantages and disadvantages of SCSI junction and system and methods of dealing with it

CD Drivers and sound cards:

- Compressed CD

drives; CD ROM,DVD - Advanced hard disk

drives - SCSI drives 6 D3,D4,D5 D6,H1,H2 H3,H4,H5 H7 The student distinguishes:

- The different types of display systems and specifications - Display accuracy components - Determining the range of video

memory the system needs - Understanding the difference

between flat screens and CRT display systems

- Distinguishing the different types of display preparations - Understanding the displays

memory and its effect on quality and performance

- Determining the appropriate card of display systems

Display systems:

- Display devices - Flat screen display

devices - Display preparations 6 D3,D4,D5 D6,H1,H2 H3,H4,H5 H7 The student learns:

- The theory of the different types of printers function with their advantages and disadvantages - Acquiring practical knowledge

in using laser printers

- Distinguishing the differences between serial and branching

Printers:

- Printers fundamentals - Printers types

- Theory of function

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printers

- Understands expansion cards and method of usage

D3,D4,D5 D6,H1,H2 H3,H4,H5

H7 The student understands:

- The scanners method of function.

- The scanner types and specifications

Scanners :

Scanner types and theory of function 2 D3,D4,D5 D6,H1,H2 H3,H4,H5 H7 The student understands:

- The photo detector devices method of function and specifications of each type

Photo detector devices:

Types and theory of function 2 D3,D4,D5 D6,H1,H2 H3,H4,H5 H7 The student learns:

- The theory of the modems function Modems: - Modems fundamentals - Theory of function 2 D3,D4,D5 D6,H1,H2 H3,H4,H5 H7 The student should be able to:

- Distinguish the different types of laptops

- Distinguish the unique

components portable systems - Distinguish the different types of

cards designed for laptops

Laptops:

Types and gear

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Detailed Practical Contents Related Tasks Behavioral Objectives Contents Hours D3,D4,D5 D6,H1, H2,H3,H4,H5,H7 The student watches:

The method of installing these parts CD Drivers and sound cards: - Compressed CD drives; CD ROM,DVD

- Advanced hard disk drives

- SCSI drives

6

D3,D4,D5 D6,H1, H2,H3,H4,H5,H7 The student learns:

The method of installing different types of display systems and devices

Display systems:

- Display devices - Flat screen display

devices - Display preparations 6 D3,D4,D5 D6,H1, H2,H3,H4,H5,H7 The student learns:

The method of installing the different types of printers and settings

Printers 6

- The method of installing the different types of scanners and settings

Scanner 2

- The method of installing the different types of photo detector devices and settings Photo detector devices 2 D3,D4,D5 D6,H1, H2,H3,H4,H5,H7 The student learns:

- The method of installing the different types of modems and settings

Modems 2

D3,D4,D5 D6,H1, H2,H3,H4,H5,H7 The student watches:

- The method of installing the laptops accessories

Laptops 2

(45)

" "

(46)

Technical support Specialization Computer technology Department SUP291 Course Code Technical support skills and their applications Course Name 102 Prerequisites 4 3 2 1 Semester 3 Credit Hours 2 L 2 P T Contact Hours (Hour/week) Course Description:

This course gives the student a group of mental and behavior skills to succeed in his technical work.

The student is introduced to the actual working environment and the method of applying technical support procedures through special forms and software.

The student should be able to deal professionally with the users and solve their problems immediately

The student should be able to: 1-Define technical support

2-Control his temper and emotions

3-Understand the users mentalities in order to determine the suitable action

4-Think in a proper educational manner 5-Create new solutions

- Definition of technical support - Features of the technician - Communication skills - Patience

- Skills in Scientific thought - Innovation

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Detailed theoretical Contents Related Tasks Behavioral Objectives Contents Hours - The ability to define technical support

A-The definition(1 week):

1-Definition of technical support 2-Examples clarifying the definition 3-Answers to the following questions: -Why do we need technical support? -When do we need technical support? -Who needs technical support?

2

B-Features of the technician(1week):

1-Kindness in dealing with others 2-Patience

3-Proper educational reasoning 4-Innovation

5-Knowledge in work field

2 A1,A2,A4, A5,A6,A7, A8,A9,B2, B4,B6,B8, B9,C1,C3 D9,D10, D12

1-The ability of temper control

2- Understand the user's mentality in order to determine the suitable action

C- Communication skills(3weeks):

1-Greeting skills 2-listening skills

3-Important data extracting skills

4-Interposition skills with the customer 5-Problem solving skills

6-The Skill of notifying the importance of the customer and his problems

7-The effect of these skills on the technician in general

6

D-Patience(2weeks):

1-Determine the amount of patience 2-Islamic methods to develop this skill 3-Modern psychological methods to develop this skill

4-The effect of this skill on your work in particular and your life in general

4 A1,A2, A3, A4, A6,A7, A8,B4, B5, B6,B8,B9, C1,D3,E6, I1,I2,I3, I4,I5 - Be able to think in a healthy scientific manner

E- Skills in Scientific thought(3weeks):

- The importance of scientific thought - The characteristics of scientific

thought

- Scientific thought curriculum:

1-Determining the problem: what is the actual problem and its reasons?

2 - Determining the goals: why do we

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solve the problem?

3-Determining all the solutions and possible substitutes: How do we provide solutions and possible substitutes?

A3,A4,B4, B5,D3,E6, I1,I2,I3,

I4,I5

- Be able to find new solutions

F-Innovation(3 weeks):

1-Definition on innovation 2-Characteristics of innovators 3-Innovation curricular

4-How do we get the biggest amount of substitutes or solutions?

5-Innovation obstacles 6-Innovation techniques

7-Methods to develop the gift of innovation

8-Realistic examples

9-Excersices and practical applications

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Detailed Practical Contents Related Tasks Behavioral Objectives Contents Hours

First: the study of a normal situation:

Type of problem: normal

The user: normal, not angry and the problem isn’t intended to be solved quickly

The problem: a user called up the responsible technical support

technician this morning and told him that he wanted to print a report using his friend's computer but the device did not work.

4

Second: the study of an almost normal situation:

Type of problem: difficult to solve at first

The user: normal, not angry and the problem isn’t intended to be solved quickly

The problem: the new employee called to inform about the malfunction in the printer and screen after he had allowed his friend to use the device

6 A1,A2,A3,A4, A5,A6,A7,A8, A9,B2,B4,B5, B6,B7,B8,B9, C1,C2,C4,C5 D3,D9,D10 E6,D12,I1,I2 I3,I4,I5 For all situations:

To be able to: - To control his temper and emotions - Understand the user's mentality and in order to determine the suitable actions - Proper scientific thought - Find new solutions

Third: the study of an almost normal situation:

Type of problem: normal

The user: angry, and the problem affects the company and should be solved quickly

The problem: a user called up the responsible technical support

technician ten minutes before closing time and told him that during his work the electricity disconnected, then connected afterwards. But he was not able to send the company's final draft to his manager through local network. This report will be reviewed tonight to

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the management committee.

Fourth: the study of a difficult situation:

Type of problem: difficult to solve

The user: angry, and the problem affects the company and should be solved quickly

The problem: one of the company's administration managers called in the afternoon questioning in anger about the malfunction that hit his device. It stopped functioning for a few hours after. He cannot stand seeing all his work wasted after long hours of effort, especially that he was planning to give a PowerPoint presentation tonight to a number of customers.

6

Fifth: practical practice: (2weeks) in college 4 A1,A2,A3,A4, A5,A6,A7,A8, A9,B2,B4,B5, B6,B7,B8,B9, C1,C2,C4,C5 D3,D9,D10 E6,D12,I1,I2 I3,I4,I5 For all situations:

To be able to: - To control his temper and emotions - Understand the user's mentality and in order to determine the suitable actions - Proper scientific thought - Find new solutions

Sixth: practical practice: (2weeks) in an outer technical support center 4

" "

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Technical support Specialization Computer technology Department SUP292 Course Code Selected topics Course Name

Computer components and assembly SUP251

Prerequisites: 4 3 2 1 Semester 3 Credit Hours 2 L 2 P T Contact Hours (Hour/week) Course Description:

This course gives topics in modern technical support.

This course aims at introducing the student to modern and up-to-date topics in the technical support field

The student should:

Have awareness in modern topics concerning his specialty field

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Technical support Specialization Computer technology Department SUP293 Course Code Project Course Name SUP251 SUP261 Prerequisites: 4 3 2 1 Semester 2 Credit Hours 1 L 2 P T Contact Hours (Hour/week) Course Description:

The project course enables the students to search and collect data concerning experimental topics in technical support and write a report about it.

This course aims supplying students with skills in searching and collecting data concerning experimental topics in technical support.

1-Search and collect data and execute experiments concerning a subject in his field of specialty

2-Present results, analysis and explanations 3-Write a report on the search results

Computer Technical Support. Computer Technology

Computer Technology

Table of contents

Study Plans Distributed on the Semesters

Electricity and electronics fundamentals

Electronic workshop

Digital circuits

Operating systems fundamentals

Advanced computer applications

Computer programming

Computer networking

Internet applications in technical support

Introduction in computer maintenance

Computer upgrading and maintenance

Computer peripherals

Technical supports skills and applications

Selected topics

Project

G1

G2

D7

D8

D4, D7

D8, F1

G1, G2

G3, G4

G5, H1

D4

D7

D8

H1

D4

D7

D8

H1