MITELNETWORKS

USER GUIDE

M I T E L N E T W O R K S

M I T E L N E T W O R K S

NOTICE

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Contents

ABOUT THE 5005 IP PHONE

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USING YOUR PHONE

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MAKING AND ANSWERING CALLS

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CALL HANDLING

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USING OTHER FEATURES

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ABOUT THE 5005 IP PHONE

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Telephone Status Indicators

Line Keys

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To make a call using a line other than the primary one assigned to the set:

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Tips for Your Comfort and Safety

Don’t cradle the handset!

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Protect your hearing

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USING YOUR PHONE

Adjusting the ringer volume

To adjust the Ringer Volume while the set is ringing:

z 3UHVVWKH9ROXPHFRQWUROEXWWRQ

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Adjusting the handset receiver volume

To adjust the Handset Receiver Volume when you are using the handset:

z 3UHVVWKH9ROXPHFRQWUROEXWWRQ

Adjusting display contrast

To adjust the contrast level of the display screen while the phone is not in use::

z 3UHVVWKH9ROXPHFRQWUROEXWWRQ

Programming the Feature Keys

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Desktop Stand

MAKING AND ANSWERING CALLS

Making a Call

To make a call using the handset:

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To make a call using a Speed Call key:

z /LIWWKHKDQGVHW

z 3UHVVWKH6SHHG&DOONH\WRGLDODSUHSURJUDPPHGQXPEHU

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Answering a Call

To answer a call:

z /LIWWKHKDQGVHW

Redial

To redial the last number that you manually dialed:

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Redial - Saved Number

To save the last number that you manually dialed:

/LIWKDQGVHW 'LDO

To Redial a saved number:

Auto-Answer

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To enable or disable Auto-Answer:

z 3UHVVWKHSURJUDPPDEOHNH\DVVLJQHGWRWKH$XWR$QVZHUIHDWXUH

To answer a call while on Auto-Answer:

z /LIWWKHKDQGVHW

Speed Call

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To dial a stored Speed Call number:

/LIWWKHKDQGVHW

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To use a stored Speed Call number during a call:

z 3UHVVWKHNH\SURJUDPPHGZLWKWKH6SHHG&DOOQXPEHU\RXZLVKWRVHQG

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CALL HANDLING

Cancel

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Hold

To place a call on Hold:

z 3UHVV+2/'DQGUHSODFHWKHKDQGVHWLQWKHFUDGOH To retrieve a call from Hold:

/LIWWKHKDQGVHW

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Call Transfer

To Transfer an active call:

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To cancel a Transfer before the third party has been connected:

z 3UHVVWKH&$1&(/NH\WREHUHFRQQHFWHGWRWKHRULJLQDOFDOO

Conference Calls

To form a Conference when a two-party call is already in place, or to add another party to an existing Conference:

3UHVV75$16&21)

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3UHVV75$16&21)

To leave a Conference:

z +DQJXS

Swap

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To use the Swap feature to alternate between calls:

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Messaging/Call Me Back

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To respond to a message indication:

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25

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To leave a callback message at another extension:

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To cancel a callback:

/LIWWKHKDQGVHW 'LDO

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To cancel all callbacks:

/LIWWKHKDQGVHW 'LDO

Call Forward

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To program and activate Call Forward:

/LIWWKHKDQGVHW 'RRQHRIWKHIROORZLQJ

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To cancel individual Call Forward types:

/LIWWKHKDQGVHW 'RRQHRIWKHIROORZLQJ

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+DQJXS

To cancel all Call Forward types:

Call Forward - Remote

To forward calls from a remote extension to your current location:

/LIWWKHKDQGVHW 'LDO

'LDOWKHH[WHQVLRQRIWKHUHPRWHH[WHQVLRQ +DQJXS

To cancel Call Forward - Remote from the extension that set the remote forwarding:

/LIWWKHKDQGVHW 'LDO

'LDOWKHH[WHQVLRQRIWKHUHPRWHH[WHQVLRQ +DQJXS

To cancel Call Forward - Remote from the extension that was forwarded:

/LIWWKHKDQGVHW 'LDO

+DQJXS

Call Forward - End Chaining

To ensure that calls do not get forwarded again by the destination number:

/LIWWKHKDQGVHW 'LDO

+DQJXS

To again allow calls to be forwarded by the destination number:

/LIWWKHKDQGVHW 'LDO +DQJXS

Call Forward - Override

To override Call Forward and ring a extension:

/LIWWKHKDQGVHW 'LDO

'LDOWKHH[WHQVLRQQXPEHU

USING OTHER FEATURES

Call Park

To retrieve a call parked by the attendant:

/LIWWKHKDQGVHW 'LDO

Call Pickup

To answer a call that is ringing at another extension in your Pickup Group:

/LIWWKHKDQGVHW

3UHVVWKH',$/('&$//3,&.83IHDWXUHNH\RUGLDO

To answer a call that is ringing at a extension not in your Pickup Group:

/LIWWKHKDQGVHW

3UHVVWKH',5(&7('&$//3,&.83IHDWXUHNH\RUGLDO 'LDOWKHQXPEHURIWKHULQJLQJH[WHQVLRQ

Camp-on

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To Camp-on to a busy extension:

z 3UHVVWKH&$0321IHDWXUHNH\RUGLDO

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To retrieve a call when you hear Camp-on tone:

z 3UHVVWKH&$0321IHDWXUHNH\

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Directory

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To place a call from the Corporate Directory:

/LIWWKHKDQGVHW

3UHVVWKH',5(&725<NH\

Do Not Disturb

To activate Do Not Disturb:

/LIWWKHKDQGVHW

3UHVVWKH'2127',6785%IHDWXUHNH\RUGLDO +DQJXS

To deactivate Do Not Disturb:

/LIWWKHKDQGVHW

3UHVVWKH'2127',6785%IHDWXUHNH\RUGLDO +DQJXS

To activate Do Not Disturb from a remote extension:

/LIWWKHKDQGVHW 'LDO

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To deactivate Do Not Disturb from a remote extension:

/LIWWKHKDQGVHW 'LDO

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Override

To use enter another extension user’s call when you encounter busy tone or to override DND tone:

z 3UHVVWKH,1758'(IHDWXUHNH\RUGLDO

Paging

To use Paging:

/LIWWKHKDQGVHW 'LDO 'LDOWKH3DJLQJ]RQHQXPEHULIUHTXLUHG 0DNHWKHDQQRXQFHPHQW

Direct Paging

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To page a party:

/LIWWKHKDQGVHW 'LDO

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To answer a Direct Page (indicated by a single burst of tone):

FEATURE ACCESS CODES

6DYH/DVW1XPEHU

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