Audio Conferencing Service

(1)

Audio Conferencing Service

Contract

Comprehensive Telecommunications Services

Group Number

77017

Award Number

20268

Contract Number

PS63101

Contractor

Intercall

Service

Audio Conferencing Service

Lot

3 Statewide or Regional

Statewide

Effective Date

3/4/2010

Service, Function or Device

One-Time

Installation

Hourly

Session

Bridging

Reservationless Plus

Toll Free dial in

N/C

N/A

$.01532/minute

Toll dial in

N/C

N/A

$.01532/minute

dial out

N/C

N/A

$0.05/minute

record

N/C

N/A

$0.10/minute

playback

N/C

N/A

$0.10/minute

entry/exit announcement

N/C

N/A

N/C

roll call

N/C

N/A

N/C

mute/unmute (leader &/or participant)

N/C

N/A

N/C

conference lock

N/C

N/A

N/C

auto continuation

N/C

N/A

N/C

sub conference

N/C

N/A

N/C

private participant count

N/C

N/A

N/C

(2)

Audio Conferencing Service

Contract

Comprehensive Telecommunications Services

Group Number

77017

Award Number

20268

Contract Number

PS63101

Contractor

Intercall

Service

Audio Conferencing Service

Lot

3 Statewide or Regional

Statewide

Effective Date

3/4/2010

security code

_N/C

_N/A

_N/C

Operator Assisted

Toll Free dial in

N/C

N/A

$0.09/min

Toll dial in

N/C

N/A

$0.07/min

Reservation (online or phone)

N/C

N/A

N/C

custom scripting

N/C

N/A

N/C

dial in

N/C

N/A

see pricing above

dial out

N/A

$0.59/min

direct entryemail/fax confirmation

N/C

N/A

N/C

entry/exit method

N/C

N/A

N/C

music entry

N/C

N/A

N/C

password

N/C

N/A

N/C

roll call

N/C

N/A

N/C

special annunciator

N/C

N/A

N/C

call registration

N/C

N/A

attachment A

N/A

call transcription

N/C

N/A

attachment B

N/A

(3)

Audio Conferencing Service

Contract

Comprehensive Telecommunications Services

Group Number

77017

Award Number

20268

Contract Number

PS63101

Contractor

Intercall

Service

Audio Conferencing Service

Lot

3 Statewide or Regional

Statewide

Effective Date

3/4/2010

CD

N/C

N/A

$10 per CD

N/A

Communication line

N/C

N/A

see pricing above

encore

N/C

N/A

$10 Per DAY

facts complete (participant list)

N/C

N/A

$1 per participant

leader-view

N/C

N/A

$75 per session N/A

polling

N/C

N/A

N/C

N/A

Q&A

N/C

N/A

$0.17/min

sub conference

N/C

N/A

see pricing above

taping

N/C

N/A

$5 per session

N/A

Translation

$250/language

optional management reports

$250

N/A

security

N/C

Tax, Fee or Surcharge

Description

Cost

Federal Universal Service Fund Contribution

13.60%

(4)

Audio Conferencing Service

Contract

Comprehensive Telecommunications Services

Group Number

77017

Award Number

20268

Contract Number

PS63101

Contractor

Intercall

Service

Audio Conferencing Service

Lot

3 Statewide or Regional

Statewide

Effective Date

3/4/2010

(5)

Video Conferencing Service

Contract

Comprehensive Telecommunications Services

Group Number

77017

Award Number

20268

Contract Number

PS63101

Contractor

Intercall

Service

Video Conferencing Service

Lot

3 Statewide or Regional

Statewide

Effective Date

3/4/2010

Video Region

Per Channel

128K

256K

384K

Bridging

US Domestic

$0.10

$0.20

$0.40

$0.60

$0.65

UK/Caribbean

$0.62

$1.24

$2.48

$3.72

$0.65

Africa/Continental Europe

$1.01

$2.01

$4.02

$6.03

$0.65

C/America, S/America, Pac Rim

$1.21

$2.41

$4.81

$7.23

$0.65

Canada, Alaska, Hawaii

$0.26

$0.51

$1.02

$1.53

$0.65

IP Bridging

Per Minute

$0.65

Gateway Fee

Length of Call

$0.99

Features (If Added)

Continuous Presence

Included

Speed Matching

Included

Call Monitoring

.20/Minute/Site

(6)

Video Conferencing Service

Call Recording (DVD or VHS)

$0.80

$1.05

$1.25

Included

Dial Out Call Example:

(Bridge "dials out" to a US domestic site at the speed of 384K)

$ .065 (bridge rate) + $ .060 (network rate @ 384K) = $ 1.25/Minute

Tax, Fee or Surcharge

Description

Cost

Excise Tax

$0.00

Surcharge Tax

$0.00

(7)

Streaming Services – Core Events

Audio Streaming - 60 streaming minutes; 250 viewers SS1 $700

- 1 connection to source feed; RealPlayer & WMP viewing formats - Q&A Field; 1 PowerPoint Presentation; Enlarge Slides, Help & Download Buttons in Console *

- Stream connected & encoding 30 minutes in advance of Event Start - 3 month archive creation & hosting; Reporting

- Basic Registration (first name, last name, company & email address fields)

- Registration Confirmation, Event Reminder Email & Post-Event Email (3)

- Live or pre-recorded

- Event Support includes (does not apply to Audio streaming): - § Event review – confirm selected features and go over event flow

- § Scheduling (audio/video)

Slides Streaming * - § Provide event details, presenter & participant links SS57

$1,500

Audio + Slides Streaming *

- § Conduct event run-through with presenter(s) (one hour) in practice mode (*this is not a dress rehearsal or Streaming Test) SS2

$2,000

Video Streaming

- § Live event stream monitoring and Presenter chat support

available (up to two hours) SS3

$2,800

Video + Slides Streaming * - Audio = 16k bit rate; Video = 56k/150k multi-bit rate SS4 $3,300

Video Production

A complete package of production related services are available

including: SS5

NQ - Studio production facilities and professional personnel

- Remote production services - Signal transmission services - Digital editing and effects - Audio/video production - Encoding services Custom Streaming

Enhanced features and services related to Streaming are available

including: SS6

NQ - Project management services

- Enhanced registration options - Pre- and post-email notifications

- Customized registration-lobby-event console - Transcribed and translated notes

Streaming Services – Event Extensions

Audio Streaming - Additional Viewers Each additional 250 streaming viewers SS7 $250

Slides Streaming – Additional Viewers Each additional 250 streaming viewers SS58 $250

Video Streaming - Additional Viewers Each additional 250 streaming viewers SS8 $500

Audio Streaming - Additional 30 Minutes Each additional 30 minute increment SS9 $250

(8)

Video Streaming - Additional 30 Minutes Each additional 30 minute increment SS10 $500 Audio Streaming - Extended Archive Extended hosting of the stream and reporting capabilities, per month. SS11

$35

Slides Streaming – Extended Archive Extended hosting of the stream and reporting capabilities, per month. SS60

$35

Video Streaming - Extended Archive Extended hosting of the stream and reporting capabilities, per month. SS12

$60

Streaming Services – Enhanced Features

Agenda Slides

Agenda text which highlights where the audience is in the presentation. In archive version, this allows the audience to jump around / navigate

through presentation. SS15

175

Audio & Video Attendee Option

Give attendees the options to choose between an audio or video stream. Used in conjunction with Video or Video + Slides Streaming. SS16

500

Campaign Referral Tracking

Includes feature for tracking multiple instances of the webcast URL and EST services to create the URLs. Includes tracking of up to 10

locations. SS17

250

Cancellation Fee

Non-expedited Events may be cancelled at any time. Such cancelled events are subject to payment of the following percentage cancellation fee of the retail rate of the Services to be rendered based on the

numbers of hours that have passed since scheduling the Event. SS14

varies

24 hours after scheduling = 25% 48 hours after scheduling = 50% 72 hours after scheduling = 100%

Expedited Events (those with less than five (5) business days notice to schedule the Event) are subject to 100% retail rate upon any cancellation as well as any applicable Expedite Fees.

CD Event contents on CD-ROM SS18 600

Continuing Education

Custom option for pre- and post-testing, online certificates, and condition entry / eligibility requirements. Available on a custom basis, by quote based on a mutual discussion of requirements. SS6

NQ

Custom Bit rate

Option to have a custom bit rate for the video or audio streams. Includes option for larger frame size (for example, 320x240) and higher bitrates. Depending on use, it may also require an advanced

customized console. SS19

500

Customized Console - Advanced

Pages & console is customized to customer's specs, including logo, font, color, template layout, additional registration fields, speaker bio & document links. Customized registration page, lobby page and attendee console. 2 hours of design for custom template design; 1

round of revision. SS20

1000

Customized Console - Basic

Pages & console is customized with customer's logo, font & colors. Customized registration page, lobby page, and attendee console. Built to pre-defined specs, 1 hour of design, 1 round of revision. SS13

250

Email Domain Blocking

Restricts access to referring page, or blocking specific email

addresses or domains. SS21

(9)

Emails - Customized

1 hour of design for custom registration confirmation, event reminder and post-event follow-up. Includes set up of emails in the system and one round of revisions. Includes option for text or HTML email; in either case, client responsible for providing text or HTML for the email. SS22

300

Event Bookmark

Allows an attendee to bookmark a spot in the recorded event for future reference when returning to the event. SS23

150

Event Passcode

Attendees must enter an event passcode to register. The passcode needs to be provided ahead of time to all attendees. SS24

75

Event Support - Additional Support

Event support in addition to Event Express or Event Premium package. Billed in 1/4 hour increments. Minimum 1 hour. SS26

150

Flash Clip Long ( > 1 minute) - First Clip FLV file video in a presentation SS27 550

Flash Clip Long ( > 1 minute) - Additional Clips FLV file video in a presentation SS28 250

Flash Clip Short ( < 1 minute) - First Clip FLV file video in a presentation SS29 350

Flash Clip Short ( < 1 minute) - Additional Clips FLV file video in a presentation SS30 125

Flash Media Player (Flash console)

Option to have an entirely flash-based streaming interface. Available for live audio only and live audio with slides event types. SS31

750

Hyperlinks / URLs / Doc Links

Up to 5 custom hyperlinks (text or graphics) or download document buttons. The links will be created on a basic console interface unless an advanced customized console option is also selected/required. SS32

75

Invite a Friend Field

Allows an attendee to invite a friend via email once in the event

console. SS33

250

Expedite Fee Less than 5 business days received for event notification. SS34

500

Lead Scoring

Allows the ability to score individual registrants for events based on questions answered in registration, viewing duration and interactivity. This enables the client to filter the registrants into the highest quality

leads. SS6

NQ

Lobby - Advanced

Option to have custom text display on the lobby / launch page.

Includes one round of revisions. SS35

175

Manage Registrants

This can be used to upload registrants data to an event to validate

against via a registration form. SS36

175

Multi-Dimensional Player

Available when both custom streaming and additional streaming options in use. Provides option to tie different stream launch links to different media player frame sizes to optimize video quality based on

encoding rates. SS6

NQ

Multi-Event Registration Page allows for multiple events to be displayed; 50 event limit. SS37

750

Non-Streaming Option

Allows attendees to view the slides without the audio or video feed. Must be used in conjunction with Audio + Slides streaming or Video +

Slides streaming. SS38

250

Participant Cap Puts a maximum capacity on an event. SS39 75

Pay-Per-View (eCommerce)

Includes up to three months of hosting. Based on VeriSign / PayPal flow and requires customers merchant account information. This feature currently supports USD only. SS40

(10)

Podcast Up to 60 minutes, MP3 Format. Up to 3 months hosting included. SS41

250

Podcast - Enhanced

An MP4 capture of the event. For audio events, a file consisting of the slide images with audio voiceover. For video events, an MP4 video file without the slides. Up to 60 minutes. Up to 3 months hosting included. SS42

400

Portrait Slides

Secondary slide area on console that allows for headshot of presenter to be displayed while the presenter is speaking. Can also be used as just a secondary slide area, but slides can not be enlarged or

downloaded. SS43

250

Presentations (Multiple PowerPoint's)

The ability to have up to 3 PowerPoint presentations uploaded to an

Event. SS44

100

Referrer Page Security Option to limit access to those coming from a pre-specified URL / site. SS45

250

Registration - Advanced

Up to 10 registration fields (free text, radio button, single multi-choice and multiple multi-choice). Includes option to customize field names,

required/option status, etc. SS46

250

Registration API

Allows integration between customer registration application and InterCall streaming console. Reports would accurately reflect

information gathered from both applications. SS47

275

Rescheduling Fee Subject to when rescheduling the event date SS48 150

Signal Acquisition - Advanced Video signal acquisition that is not ISDN, IP, or basic satellite feed. SS6

NQ

Single File Archive

Choice of formats (FLV, MPG, WMV) where slides occupy the video window, and the audio from the presentation is synced with the slides. This is used for clients who which to host the archive on their servers. Can include just the slide area or the entire console. SS49

750

Slide Chapter Indexing

Archive only - drop menu of chapter points or slides to allow audience to jump around / search / navigate through the presentation. Up to 10

chapter points. SS50

300

Slide Thumbnail Indexing

Archive only - Thumbnails of slides on console which allow audience to jump around / search / navigate through presentation. Up to 10

thumbnail points. May require an advanced console. SS51

250

Speaker Bio Insert a biography of the speaker on the event console. Up to 3 bios. SS52

250

Speaker Portrait - Multiple Speakers

Option to have a secondary slide area for changing speaker images during a live presentation. Requires an advanced customized console option. The speaker slide images are changed using Presentation

Manager during the live event. SS53

250

Survey Up to 10 question survey. SS54 300

Test

Perform a streaming test; maximum 15 minutes & 5 participants; must

have an event scheduled. SS55

500

Transcription & Translated Notes SS6 NQ

User Controlled Slides Allows attendees to control the slides on their own computer. SS56

(11)

Video Production

A complete package of production related services are available including: studio production facilities and professional personnel, remote production services, signal transmission services, digital editing and effects, audio/video production, encoding services, and more. SS5

NQ

Transcription

Archive only - Searchable transcript on console. Text highlights as speaker talks. Keyword search. Requires transcript of event in

specific format. SS61

550

Translated Transcription SS62

Streaming Services – Customer Managed Offering

Customer Managed Offer

With our Customer Managed Offer we provide you the tools to help you to meet corporate and marketing initiatives such as lead generation, product launches, continuing professional education, internal communications and executive announcements. You are in total control of pre event set up and delivery while backed by our support

and expertise. SS63 – SS95

Talk to your rep; prices vary & are negotiated based on customer’s specific requirements

Streaming Services – Virtual Show

Virtual Show

Virtual Show is a flexible communications and demand generation solution that provides a virtual venue for events such as trade shows, partner pavilions, conferences and training summits. With its professional networking capabilities, Virtual Show makes virtual events

more engaging and interactive. SS96

Talk to your rep; prices vary & are negotiated based on customer’s specific requirements

A. Intercall’s Event Services

Service Feature Code Price

Event Premium Pre-event support

Event planning and preparation Scheduling

Best practices and tips (checklists by request)

Content management (upload presentation, polling questions etc.)

Registration support Custom event scripting

Presenter training and event walk-through Event rehearsals

Live event support

Event moderation, speaker introductions and transitions (based on your request)

Presenter and attendee technical support Q&A/chat management

Post-event support

Conduct post-event speaker debrief Report compilation and delivery

Event Express Pre-event support

Event planning and preparation Scheduling

EV03 $1,595 per event

(12)

Content management (upload presentation, polling questions etc.)

Event walk-through

Event moderation (based on your request) Presenter and attendee technical support Q&A/chat management

Conduct post-event speaker debrief Report compilation and delivery

Event Ready Pre-event support

Event coordination - initial needs assessment and plan Scheduling

Event moderation (based on request) Presenter and attendee technical support

Report compilation and delivery

Value Added Services

Event Prep Session (one hour)

Special assistance available if you arenot using an Event Services package.

Training Walk-through Dress rehearsal Presenter training

Additional Session (one hour)

Extra assistance if you are using Event Ready, Event Express or Event Premium. Training Walk-through Dress rehearsal Presenter training Event Extension

For events lasting over 60 minutes.

Event Management24-Hour Turn Time

Expert assistance if you have a last minute event that must go well.

Event Premium management package

Recording Support

Offered in conjunction with Event Ready, Event Express or Event Premium packages for Microsoft®_{Office Live Meeting and}

InterCall Centers.

Live Event Pre-Record

Provides you with a fully pre-recorded event for seamless playback to a live web event audience.

Event Express management package

EV22 $195 per 60 minute event

EV11 $150 per ½ hour

EV07 $2995 per event

EV13 $495 per event

EV04 $345 per hour

(13)

Media engineer records presenter via telephone conference Scripting synchronization of recorded voice with slide content for playback within the event

Two hours of media engineering Two post-recorded edits

Audio recording of presenter or other audio clip pressed on a CD for playback during an event

On-demand File Editing

Extend your live event investment by having a media engineer remove unexpected gaffes or other flaws from your existing recording.

Three hours of media engineering Two edits

Flash or WMV format

One CD/DVD copy of the recording 90 days of hosting

On-demand File Creation

Create a fully pre-recorded event that can be viewed by your audience anytime. The on-demand session will enable you to reach people who can't attend a live event or only need access to your recorded information under certain circumstances. Company-branded playback wrapper

Recording segmentation

Media engineer records presenter via telephone conference Synchronization of recorded voice with slide content for playback

Produced in Flash or Shockwave format Three hours of media engineering Two post recorded edits 90 days of hosting

One CD or DVD copy of recording

On-demand File Hosting

Need your recorded sessions hosted? Event Services can host recorded files and edited recordings for your audiences to view. Hosting is offered month-to-month and Flash format is recommended for maximum visibility.

Media Engineer EV28 $195 per hour

Event Recreation

Sync back-up recording with the original PowerPoint Slide transition schedule provided by you

File Conversion

Converting .wrf or .wmv files to .flv No edits

Expedite Fee EV31 $250

After Hours Support

EV75 $495 per event hour

EV76 $150 per hour

EV25 $795 per on-demand file

EV26 $1795 per on-demand file

EV27 $295 per on-demand file per year

(14)

Events the fall outside of the hours of 6:00 AM and 6:00 PM Pacific Time or Weekends or Holidays

Rescheduling Fee (See terms below) EV32 $150

Cancellation Fee (See terms below) EV33 $250

Event Services Guidelines You agree to provide:

Advanced Notice (all timelines subject to availability and scope of project):

At least 10 business days notice to schedule Event Services

Content (created by you for each event):

Draft content must be ready by the event walk-through Final content must be ready 24 hours before live event start time

Service Description and General Terms

Event Support Hours: InterCall’s Event Services group supports events and event-related professional sessions between 5:00 AM and 6:00 PM Pacific. Events and/or professional sessions which occur outside support hours will be subject to an additional charge of $250.

Expedite Fee: Ordering Event Services to be delivered within 10 business days will be charged an expedite fee of $250.

Rescheduled Event Fee: Events can be rescheduled.You will be charged a reschedule fee of $150. Events must be rescheduled with in the current calendar year or event cancellation fees will be applied.

Cancellation Fees: Events may be cancelled at any time. Cancelled events will be subject to a cancellation fee of $250 and the full amount of services delivered up to the point of cancellation. No refunds will be given. All credits must be used within 12 months of the original order.

C. InterCall’s Event registration

Feature Feature Code Price

Managed Registration

Promotion code tracking Event- or profile-based

One confirmation and three reminder emails Thank you and sorry emails

Catalog page for multiple events Landing registration page

(15)

Event profile or user profile 18 standard demographic fields Five custom demographic fields

Two surveys with unlimited questions per survey Event entry page

Up to 500 registrants per event

Real-time access to registration and attendee data reports

Registration set-up design and first event

Fine grain branding for event registration site

HTML email templates for all invitation, confirmation, reminder and we missed you/thank you emails

Five business day turnaround

Up to three edits from time we receive final content from customer

Includes first event (registration)

Branding updates EV21 $195/hour

Additional pages

Survey

Email (reminder, thank you, sorry) Other

Annual license fee (self serve) EV16 NQ

Annual language localization (self serve) EV17 $1,995

Training package – Registration self serve

Two one-hour training sessions (instructor led) Maximum of eight attendees for each session

Annual e-commerce

Integration with payment provider (Authorize.net) Does not include set-up and monthly fees with provider

Registration set-up design self serve)

Fine grain branding for event registration site

HTML email templates for all confirmation, reminder and we missed you/thank you emails

Five business day turnaround Up to three rounds of edits

Lead scoring

Assigning point values to both questions and answers, then rating responses

Integration with CRM/SFA EV67 $2,495

Additional round of edits - registration site EV68 $150/hourly

Additional branded sub-site (current brand) EV69 $195

Additional branded sub-site (unique brand) EV70 $995

Site rebranding EV73 $595

EV10 $1,995

EV05 $2,495

EV66 $150/hourly

EV20 $1995 (one time fee)

EV15 $495

EV14 $245/page

EV 19 $495/event

Registration - additional registrants

(16)

Standard event registration set-up and first event

Logo-based branding only One confirmation and two reminders

HTML email templates for all invitation, confirmation, reminder and we missed you/thank you emails

Five business day turnaround

Up to 3 Edits from time we receive final content from client Includes first event (registration)

No survey support Single event registration only

Expedite Fee EV31 $250

After Hours Support

Rescheduling Fee (See terms below) EV32 $150

Cancellation Fee (See terms below) EV33 $250

Service Description and General Terms

Event Support Hours: InterCall’s Event Services group supports events and event-related professional sessions between 5:00 AM and 6:00 PM Pacific. Events and/or professional sessions which occur outside support hours will be subject to an additional charge of $250.

Expedite Fee: Ordering Event Services to be delivered within 10 business days will be charged an expedite fee of $250.

Rescheduled Event Fee: Events can be rescheduled.You will be charged a reschedule fee of $150. Events must be rescheduled with in the current calendar year or event cancellation fees will be applied.

Cancellation Fees: Events may be cancelled at any time. Cancelled events will be subject to a cancellation fee of $250 and the full amount of services delivered up to the point of cancellation. No refunds will be given. All credits must be used within 12 months of the original order.

D. Crisis Communications

Service

Feature Code

Per Minute / Per Participant

CrisisConnect Reservationless-Plus Continental North America

Toll Free $0.23

(17)

CrisisConnect Reservationless-Plus Continental North America

Toll $0.22

CrisisConnect Online, powered by Mir3, is a web-based critical communications tool that helps companies take control of their messaging so they can connect with employees, customers, vendors or PR and legal teams in a moment's notice through email, voice, fax, pager or text broadcasts.

Feature Code Price

CrisisConnect Online Additional Recipients: *250 included 300 recipients R300 $50 400 recipients R400 $175 500 recipients R500 $250 750 recipients R750 $575 1000 recipients R1K $725 1500 recipients R1500 $875 2000 recipients R2K $1,175 3000 recipients R3K $1,775 5000 recipients R5K $2,875 7500 recipients R7500 $4,250 10,000 recipients R10K $5,375 15,000 recipients R15K $7,625 20,000 recipients R20K $9,375 30,000 recipients R30K $12,875 50,000 recipients R50K $19,375 100,000 recipients R100K $25,625 150,000 recipients R150K $29,375 300,000 recipients R300K $36,875 500,000 recipients R500K $59,375 750,000 recipients R750K $79,375 1,000,000 recipients R1M $89,375

CrisisConnect Online Base System Annual Subscription FeeCCOBS $7,200

(18)

5 administrators AA5 $1,000 10 administrators AA10 $1,800 25 administrators AA25 $4,000 50 administrators AA50 $7,000 100 administrators AA100 $13,000 150 administrators AA150 $18,000 200 administrators AA200 $22,000 250 administrators AA250 $25,000 300 administrators AA300 $27,000 400 administrators AA400 $32,000 500 administrators AA500 $35,000 750 administrators AA750 $45,000 1,000 administrators AA1K $55,000 1,500 administrators AA1500 $75,000 2,000 administrators AA2K $90,000 3,000 administrators AA3K $120,000 5,000 administrators AA5K $175,000 7,500 administrators AA7K $225,000 10,000 administrators AA10K $280,000 15,000 administrators AA15K $390,000 20,000 administrators AA20K $480,000 30,000 administrators AA30K $660,000 50,000 administrators AA50K $1,000,000

CrisisConnect Online Shared Ports *12 included 23 shared ports SP23 $1,145 46 shared ports SP46 $3,330 92 shared ports SP92 $7,240 184 shared ports SP184 $14,140 276 shared ports SP276 $20,580 368 shared ports SP368 $26,100 552 shared ports SP552 $37,140 736 shared ports SP736 $46,340 920 shared ports SP920 $53,700 1472 shared ports SP1472 $79,460 1842 shared ports SP1842 $90,600 2762 shared ports SP2762 $122,790

CrisisConnect Online Reserved Ports

12 shared ports RP12 $4,500

(19)

92 shared ports RP92 $33,460 184 shared ports RP184 $61,060 276 shared ports RP276 $86,820 368 shared ports RP368 $108,900 552 shared ports RP552 $153,060 736 shared ports RP736 $189,860 920 shared ports RP920 $219,300 1472 shared ports RP1472 $322,340 1842 shared ports RP1842 $366,900 2762 shared ports RP2762 $495,660

CrisisConnect Online Dedicated Ports

12 shared ports DP12 $7,500 23 shared ports DP23 $14,370 46 shared ports DP46 $27,480 92 shared ports DP92 $50,940 184 shared ports DP184 $92,340 276 shared ports DP276 $130,980 368 shared ports DP368 $164,100 552 shared ports DP552 $230,340 736 shared ports DP736 $285,540 920 shared ports DP920 $329,700 1472 shared ports DP1472 $484,260 1842 shared ports DP1842 $551,100 2762 shared ports DP2762 $744,240

Custom Retrieval Number (12 month subscription) CCOCR $4,950 1 Toll-free or Toll (US) number allowing callers to hear a branded

greeting when accessing the standard DTMF initiation and retrieval.

Custom Retrieval International Number (12 month subscription)

CCOCI $250

A number that is Toll-free outside of the US allowing callers to hear a branded greeting when accessing the standard DTMF initiation and retrieval. Sold as an add-on to an existing Custom Retrieval Number. Price is per country

Voice Bulletin Board (12 month subscription) CCOBB $4,950

Toll-free Bulletin Board allowing caller to hear general announcements or situation updates. Up to 5 independent phone numbers (US or Canada) & notifications.

(20)

A number that is Toll-free outside of the US allowing callers to hear general announcements or situation updates. Sold as an add-on to an existing Voice Bulletin Board. Price is per country. Transaction fees of 3x the standard rate will apply

Crisis Connect Transaction Fees:

Telephonic (outbound/inbound) notifications will be billed according to the Telephonic Notification Rate Table below. All other international telephonic notifications will be billed at the default rate.

Call Bridging and/or call forwarding is billed per minute, per line based on the connected destinations.

The Expedited Delivery option, if selected by the Initiator when creating notifications, allocates at 4 times the capacity (up to the purchased port capacity) then allocated for a standard notification and will be billed at 40% more per minute than the Standard Telephony Transaction rates.

All Telephonic Transactions will be billed in 30-second increments and the total monthly volume of all calls will be discounted according to the Telephony Transaction Volume Discount Matrix below.

Text Pages sent using the Telocator Alphanumeric Protocol (TAP) are sent via the telephony network and will be billed at the applicable telephony rate for the country to which the page is being sent.

All other notifications are billed according to the Non-Telephony Transaction Rate Table below.

SMS charges are per SMS message; lengthy notifications that are broken into multiple SMS messages will incur multiple charges, one charge for each message; responses via SMS will also incur charges, one charge for each response.

International toll-free numbers are charged at 3X the standard rate.

Crisis Connect Non-Telephonic Usage Fees

Service Feature Code US Canada

Facsimile per page CCOF/CCOFC/CCOFI $0.20 $0.30

Short Message Service (SMS) per message CCOS/CCOSI $0.08 $0.08

Email No Charge No Charge

Text Pager No Charge No Charge

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Fee Feature Code Price

Voice Broadcast CCOVB $.10 per minute

Voice Broadcast International CCOVI $2.00 per minute

Additional Training CCOT $750

E. MeetingSense

MeetingSense, offered by InterCall, is an easy-to-use software that dramatically improves meeting productivity by

empowering users to automatically capture, distribute, archive and manage all of the critical information that is shared during meetings, while allowing you to easily assign and track action items.

Single MeetingSense Monthly License Fee MSS $14.99/mo

Annual MeetingSense Monthly License Fee MSA $161.89/yr

MeetingSense Multiple Licenses Monthly

25 licenses MSS25 $14.58 50 licenses MSS50 $14.24 100 licenses MS100 $13.87 250 licenses MS250 $13.49 500 licenses MS500 $11.24 1000 licenses M1000 $9.74 2500 licenses M2500 $8.24 5000 licenses M5000 $6.75 10000 licenses M1X00 $5.25

MeetingSense Multiple Licenses Annual

25 licenses MSA25 $157.40 50 licenses MSA50 $152.90 100 licenses MA100 $148.40 250 licenses MA250 $143.90 500 licenses MA500 $116.92 1000 licenses M100X $98.93 2500 licenses M250X $80.95 5000 licenses M500X $62.96 10000 licenses MX100 $44.97 F. GoldMail

GoldMail, offered by InterCall, is a powerful tool allowing you to create a personal and powerful message within a few minutes. GoldMail brings your messages to life by adding your voice and a visual message while delivering greater impact of communication over the traditional email or voice mail.

GoldMail Branded Player GMBP $149.00

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GoldMail License 11-25 Users GM2 $8.95/month

GoldMail License Over 25 GM3 $7.95/month

GoldMail Annual License Fee 1-10 Users GMA1 $99.00/year

GoldMail Annual License Fee 11-25 Users GMA2 $89.00/year

GoldMail Annual License Fee Over 25 Users GMA3 $79.00/year

G. Huddle

Huddle, provided by InterCall, is a valuable hosted application tha gives you the ability to do business more effectively using simple, secure online workspaces containing powerful project and collaboration tools. Huddle combines online collaboration, online project management and document sharing using social networking principles.

Feature Feature Code Price

Huddle Basic HBM $25/month

Huddle Plus HPM $8.95/month

Huddle Premium HPRM $7.95/month

Huddle Enterprise Additional Storage HESA $1,200/10 GB’s

Huddle Enterprise Additional Work Spaces HEWSA $150/10 WS

Huddle Enterprise License - 1 HELA $1,500

Huddle Enterprise Additional Storage HESM $100/10 GB’s

Huddle Enterprise Additional Work Spaces HEWSM $12.50/10 WS

Huddle Enterprise License - 1 HELM $125

Huddle Enterprise License - 10 HELM $1,082

H. BRAINSHARK Content Management

Brainshark requires a minimum 12 month Order Form and payment in advance.

Number of Hosted Hours Per Year

Feature Code

Price per Hosted Hour of Content For Unlimited Views (“Base Price”)

10-Jan B1 $5,000

Monthly Plans

Annual Enterprise Plans

*20 workspaces and 20 GB’s storage included*

Monthly Enterprise Plans

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Next 11 - 20 B1 $3,000

Next 21 - 1,000 B1 $2,000

Add-ons Description Feature Code Yearly Price

Unhooked Ability to download Brainshark presentations to desktop for offline viewing

B2 15% of Base Price, $10,000 cap 15% of Base Price $10,000 cap 15% of Base Price $10,000 cap 15% of Base Price $10,000 cap

SSL (Secure Socket Layer) Additional level of security for URL B6 $2,500

SDK (Software Development Kit) Integration with CRM other than Salesforce.com B7 $5,000

Set up included

Interactions Testing, polling and survey tool included

Salesforce.com integration Provides access to Brainshark via Salesforce.com included

I. Training – Value Added Services*

Service Rate

One on One

Private session offered to an individual requiring to be trained on a web conferencing tool.

Private Group Training $500 per training per course Private session offered to an individual company requiring to be

trained on a web conferencing tool. This session requires a minimum of 7 participants and a maximum of 15 participants to

attend the session. $25 per participant under the minimum/over the maximum

Company Roll-Out $3,000

Private session offered to an individual company requiring to be trained on a web conferencing tool. This session includes a series of 10 trainings posted on a registration page and shall not

exceed 15 participants per session. $350 per course for 11 sessions and over Train the Trainer

Private sessions offered to an individual trainer/s requiring to be trained on a web conferencing tool. Product features account management, meeting features, advanced features, train-back and evaluation.

Consulting Services

$2,000 per session

LMS Adaptor Integration with LMS system

LM Gateway Integration with Microsoft Office Live Meeting

Content Approval Ability to require approval prior to publishing content

$300 per training per course

B5 B3

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Customized customer training session which will allow customer to work directly with InterCall’s Instructional Design Team.

* The following limitations shall apply to all training service: No longer than 90 minutes per class;

Shall be offered from 8am - 5pm Central Time; Subject to trainer availability;

24 hour cancellation notice required.

III. WEB CONFERENCING/INSTANT MESSAGING

A. intercall UNIFIED meeting (IUM)

1. Per-Minute Pricing:

Per minute service is provided via a ‘shared’ InterCall branded site.

Per Minute Feature Code Rate

InterCall Unified meeting Per participant rate UM $0.12 per minute

2. Named User Pricing:

Subject to execution of a 12 month order form.

2 – 24 UMMNU/UMANU $75 25 – 49 UMMNU/UMANU $60 50 – 199 UMMNU/UMANU $50 200 – 499 UMMNU/UMANU $35 500 – 999 UMMNU/UMANU $25 1000 + UMMNU/UMANU $20

Set-up (includes branding) $2,000

Per minute overage UMNUO $0.35 per minute

3. Additional Fees: Apply to all pricing models

Feature Feature Code Rate

Monthly Rate Named User License – 125 participant capacity Feature Code (Monthly/Annual)

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C. microsoft®_{office live meeting, offered by intercall} 1. Per-Minute Pricing:

Live Meeting - Per Minute Pricing Feature Code Rate

Professional Edition - per minute PR/N2 $0.12/minute/participant

Recording/Archive Storage Fee $200/per archive *

Per archive charge does not apply with Branded Per-Minute site purchase. Recording Enabled Branded Site includes 1GB Storage

Additional Storage $1,200/GB per year

Branded Per Minute Site - Set-up CP15/N14 $1,500 one time fee paid upfront

2. Committed Minutes Pricing (N15/N16/N17/N41): Requires a minimum 12 month order form

Annual Minutes Commitment Feature Codes Price / Minute

12,000 to 29,999 $0.39

30,000 to 59,999 $0.35

60,000 to 119,999 $0.33

120,000 to 299,999 $0.30

$0.10 per minute

Unified Meeting Archive - Zip File UMZIP $100

Unified Meeting Audio Broadcast Connection (per minute) UMAB

Unified Meeting Unified Meeting Archive - Hosted (90 days) UMAH $200

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300,000 to 599,999 $0.28 600,000 to 1,199,999 $0.25 1,200,000 to 2,999,999 $0.23 3,000,000 to 5,999,999 $0.21 6,000,000 to 11,999,999 $0.17 12,000,000 to 29,999,999 $0.16 30,000,000 to 59,999,999 $0.15 60,000,000 to 119,999,999 $0.14 Set-up CP15/N14 $1,500

Additional Minutes (overage) N18 See the applicable per minute rate above

Recording Storage - 1 GB Included

Additional Recording Storage – 1 GB CPASF $1,200 per GB per year

3. Named User License – Professional Edition (N32/N33/N34/N42/N38):

Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.

Named Users Feature Code Monthly Charge

5 - 100 $210.00 101 - 250 $200.00 251 - 1,000 $190.00 1,001 - 2,399 $180.00 2,400 - 5,999 $170.00 6,000 - 14,999 $155.00 15,000 + $145.00

4. Named User License – Standard Edition:

Named Users Feature Code Monthly Charge

5 – 100 $70.00 101 – 250 $65.00 251 - 1,000 $60.00 1,001 - 2,399 $55.00 2,400 - 5,999 $50.00 6,000 - 14,999 $45.00 15,000 + $40.00

5. Value Added Services:

Feature Rate

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Dedicated Leader Support $150 per hour

Archive Creation Support $250 per hour

Archive Creation Support Expedite Fee (24 hours or less notice) $250 per hour Archive Creation Support After Hours Support (outside business

hours of 5:00 a.m. – 6:00 p.m. Pacific Time)

$250 per hour

Custom Registration Pages $500

Custom development/edits to a standard registration page $150 per hour Modifications to an existing registration page $150 per hour

Expedite Fee (delivered in less than 3 business days $750

Custom Survey Pages $500

Custom development/edits to a standard survey page $150 per hour Modifications to an existing survey page $150 per hour

Expedite Fee (delivered in less than 7 business days $750

CD Archive (shipping charges apply) $50 per CD

Additional archives per CD $25 each additional archive Relay Conference Captioning – Real Time Captioning (Text Only) $3.50 per minute Relay Conference Captioning – Voice Relay Add on $0.40 per minute

D. InterCall Centers (WebEx)

MeetingCenter– Per Minute Pricing Feature Code Rate

Professional Version per minute MC $0.12/minute/participant

Seats Ordered Per Order Form Monthly Price Per Seat

2 – 20 $200 21 – 30 $180 31 – 50 $160 51 – 70 $140 71 – 200 $130 201 + $120

Seat Overage $6.25 per participant per quarter hour

SSL Encryption Set Up $3,000

SSL Monthly Hosting Fee Included

Site Branded Charges $1,000 per charge

Network Based Recording Storage 1 GB included Network Based Recording Storage Fee – Additional GBs $20 per GB

Service Type Price

Dedicated Leader Support $150 per hour

MeetingCenter – Seat License -- Professional Version Pricing

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Archive Creation Support $250 per hour Archive Creation Support Expedite Fee (24 hours or less notice) $250 per hour Archive Creation Support After Hours Support (outside business

hours of 5:00 a.m. – 6:00 p.m. Pacific Time)

$250 per hour

Transfer Archive File to Windows Media Player format $100 per hour

Custom Registration Pages $500

Custom development/edits to a standard registration page $150 per hour Modifications to an existing registration page $150 per hour

Expedite Fee - Custom Survey Pages $750

VoIP per minute (available only on branded micro sites) $.02 per minute per participant Network Based Recording Fee (Meeting Center pay per minute

site only)

$200 per archive

Relay Conference Captioning – Real Time Captioning (Text Only) $3.50 per minute Relay Conference Captioning – Voice Relay Add on $0.40 per minute

Monthly Minutes Commitment Per Order Form Price / Minute *

1,000 – 2,499 $0.39 2,500 - 4,999 $0.35 5,000 – 9,999 $0.33 10,000 – 24,999 $0.30 25,000 – 49,999 $0.28 50,000 – 99,999 $0.25 100,000 – 249,999 $0.23 250,000 – 499,999 $0.21 500,000 – 999,999 $0.17 1,000,000 – 2,499,999 $0.16 2,500,000 – 4,999,999 $0.15 5,000,000 – 9,999,999 $0.14

* Note: Customer shall be charged for all minutes selected in the applicable tier regardless of actual usage.

Set-up (includes Branding & SSL) $4,000

Additional Minutes (overage) See the applicable per minute rate above

Site Storage - 1 GB Included

Additional Site Storage – 1 GB $150 /month

Site Branding Changes $1,000 per change

Network Based Recording Storage 1 GB included Network Based Recording Storage Fee – Additional GBs $20 per GB

InterCall Centers Committed Minutes Pricing (MC204/MC205/MC207/MC212/MC69)

(any one or combination of MeetingCenter, TrainingCenter, EventCenter and/or SupportCenter) Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.

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Seats Ordered Per Order Form Monthly Price Per Seat 5 to 20 $225 21 - 30 $210 31 - 50 $180 51 - 70 $160 71 - 100 $150

Set-up (includes Branding) $2,000

Overage $6.25 per participant per quarter hour

SSL Encryption $3,000

Additional Site Storage – 1 GB $150 per month Site Branding Changes (MC33) $1,000 per change Network Based Recording Storage 1 GB included Network Based Recording Storage Fee – Additional GBs $20 per GB per month

Number of Archives Price per Archive per Month

10 to 40 $110

41 – 100 $100

101 - 150 $90

151 + $80

25 - 50 $90

51 - 200 $68

201 - 400 $59

401 - 750 $50

751 + $36

Set-up (includes Branding) (MC39) $2,000

Overage (MC42) $6.25 per participant per quarter hour

SSL Encryption (MC40) $3,000

Additional Site Storage – 1 GB (MC49) $150 per month Site Branded Changes (MC51) $1,000 per change Network Based Recording Storage 1 GB included Network Based Recording Storage Fee – Additional GBs

(MC161) $20 per GB per month

Campaign Minute Commitment Price Per Minute*

1000 - 9999 $0.40

10000 - 24999 $0.34

25000 - 49999 $0.32

50000 - 99999 $0.30

Maximum 6 month term with no auto-renewal available. Monthly charges are due for the entire Order Form term.

TrainingCenter On Demand (TrainingCenter Add-on Product) (MC113, MC114, MC115, MC116, MC117, MC119)

Event Center – Seat License Pricing (MC38, MC 39, MC40, MC41, MC42)

EventCenter – Campaign Pricing

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100000 - 249999 $0.29

250000 - 499999 $0.28

500000 + $0.25

Overage (MC46) Same as per minute rate

SSL Encryption Included

Additional Site Storage – 1 GB (MC49) $150 per month Network Based Recording Storage 1 GB included Network Based Recording Storage Fee – Additional GBs

4 – 20 $150 21 – 30 $140 31 – 50 $130 51 – 70 $120 71 – 100 $110 101 + $100

Site Branding Changes (MC35) $1,000 per change

2 – 20 $250

21 – 30 $230

31 – 50 $210

51 – 70 $180

71 + $160

Site Storage – 1 GB Included

Additional Site Storage – 1 GB (MC202) $150 per month Site Branding Fee Changes (MC200) $1,000 per change

*Note: Customer shall be charged for all minutes selected in the applicable tier regardless of actual usage.

SupportCenter – Seat License Pricing (UT/MC78/MC79/MC66)

Training Suite Bundle – Seat License Pricing (includes MeetingCenter and TrainingCenter) Requires a minimum 12 month order form. Monthly charges are due for the entire Order Form term.

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Network Based Recording Storage 1 GB included Network Based Recording Storage Fee – Additional GBs

2 – 20 $250

21 – 30 $230

31 – 50 $210

51 – 70 $180

71 + $160

Site Branding Changes (MC188) $1,000 per change Network Based Recording Storage 1 GB included Network Based Recording Storage Fee – Additional GBs

5 – 20 $300

21 – 30 $275

31 – 50 $250

51 – 70 $220

71 + $200

Additional Site Storage – 1 GB $150 per month

Named Hosts Ordered Per Order Form Monthly Price Per Named Host

5 to 24 $75 25 - 49 $60 50 - 199 $50 200 - 499 $35 500 - 999 $25 1,000 + $20

Set-up (includes branding) (MC86) $2,000

Support Suite Bundle – Seat License Pricing (includes MeetingCenter and SupportCenter)

Training and Support Suite Bundle – Seat License Pricing (includes MeetingCenter, TrainingCenter, and SupportCenter)

MeetingCenter – Named Host License – 15 person capacity

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Named Host Overage (MC85) $15.00 per participant per meeting

SSL Encryption Set Up Included

5 to 9 $300 10 to 24 $250 25 - 49 $200 50 - 99 $170 100 - 249 $130 250 - 499 $100 500 - 999 $80 1,000 + $60

Named Host Overage $25.00 per participant per meeting

Site Branding Changes (MC33) $1,000 per change Network Based Recording Storage 1 GB included Network Based Recording Storage Fee – Additional GBs $20 per GB per month

Additional Site Storage – 1 GB (MC161) $150 per GB per month

5 to 9 $500 10 to 24 $450 25 - 49 $400 50 - 99 $325 100 - 249 $250 250 - 499 $180 500 - 999 $110 1,000 + $90

Site Branding Changes $1,000 per change

Network Based Recording Storage 1 GB included Network Based Recording Storage Fee – Additional GBs $20 per GB per month

TrainingCenter – Named Host License – 30 person capacity

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Additional Site Storage – 1 GB $150 per GB per month

5 to 9 $750 10 to 24 $675 25 - 49 $600 50 - 99 $525 100 - 249 $450 250 - 499 $350 500 - 999 $250 1,000 + $150

Site Branding Changes (MC35) $1,000 per change Network Based Recording Storage 1 GB included Network Based Recording Storage Fee – Additional GBs $20 per GB per month

Additional Site Storage – 1 GB $150 per GB per month

5 to 9 $150.00 10 to 24 $135.00 25 - 49 $120.00 50 - 99 $110.00 100 - 249 $100.00 250 - 499 $85.00 500 - 999 $70.00 1,000 + $50.00

Network Based Recording Storage 1 GB included Network Based Recording Storage Fee – Additional GBs $20 per GB per month

E. Web Conferencing Event Services & Registration

Customer agrees to provide:

SupportCenter – Named Host License – 5 person capacity

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Advanced Notice (all timelines subject to availability and scope of project).

At least 10 business days notice to schedule event services. 5 business days notice for Registration page creation. Draft content must be ready by the Event Walk-Through. Final content must be ready 24 hours before Event Dress Rehearsal.

Service Requirement Price

Event Ready- 60 Minute Event Web/Audio Provisioning Management Event Moderation

Event Report Delivery Event Attendee Support Event Express – 60 Minute Event Event Planning and Preparation Web/Audio Provisioning Management Event Walk Through

Event Moderation Event Wrap Up Event Report Delivery Event Attendee Support Event Plus – 60 Minute Event Event Planning and Preparation Web/Audio Provisioning Management

Presenter training, Role Based Training and Best Practices Event Walk Through

Event Dress Rehearsal Event Moderation Event Wrap Up Event Report Delivery Event Attendee Support

Event Management 24-Hour Turn Time Standalone $2,495

Event Extension

For Events lasting over 60 minutes additional Event Management fees apply

Additional Event Session (Training, Walk Through, Dress Rehearsal) (1 Hour)

Stand Alone $450 per session

Additional Session (Training, Walk Through, Dress Rehearsal) (1 Hour)

Event Express or Event Plus $195 per hour

Event Registration Promotion Code Tracking Event or Profile Based

1 Confirmation and 2 Reminder Email Thank You and Sorry Email Catalog Page for Multiple Events Landing Registration Page

Standalone $645 per event

Standalone $1,945 per event

Event Express or Event Plus $120 per ½ hour

Stand Alone $775 per event

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Event Profile or User Profile 18 Standard Demographic Fields 5 Custom Demographic Fields

2 Surveys w/"unlimited" Questions per Survey Event Entry Page

Up to 500 Registrants-per Event

Real Time Access to Registration and Attendee data Reports

Registration - Additional Registrants Event Registration $2.50 per registrant (above 500) Registration Set Up Design and First Event

Fine Grain Branding for Event Registration Site HTML Email Templates for all Invitation, Confirmation, Reminder, and We Missed You/Thank You Emails 5 Business Day Turnaround

Up to 3 Edits from time we receive final content from client Includes First Event (Registration)

eCommerce

Utilizing a secure, third party vendor payments will be directly deposited into clients account

Visa or MasterCard

Funds verified before event attendance information is communicated to the registrant

Custom Reporting Event Registration NQ

Customized Registration Functionality Event Registration NQ

A la Carte Branding and Registration Services

Branding Updates Registration $195 per hour

Additional Pages Survey

Email (Reminder, Thank-you, Sorry) Other

Event Recording Support

Managed Recording Support of Live Event Configure Web Conferencing Technology to Make an Accurate Recording

Start, Stop and Save Recording

File will retain WebEx or Live Meeting format Live Event "Pre"- Record

Provides customers with the ability to pre-record presenters for playback during an event

Audio Recording of Presenter or Other Audio Clip Pressed on a CD for Playback During an Event

Media Engineer Records Presenter via Telephone Conference

Scripting synchronization of recorded voice with slide content for playback within the event

Includes 2 hours of media engineering 2 post recorded edits

On-Demand Editing Standalone $749 per On-Demand

Event Registration $1995 (one time fee)

Event Registration $295

Event Management $195 per 60 minute Event

Standalone $1175 per 60 minute event

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Media Engineer repurposes WebEx or Live Meeting recording , service includes:

Edit and republish of file Flash or WMP format CD/DVD copy of file 90 days of hosting

Includes 3 hours media engineering, up to 2 edits 5 Business day turnaround

On-Demand File Creation

Fully Pre-recorded Event used for On-demand Purposes Only

Customer Branded Playback "Wrapper" Recording Segmentation

Media Engineer Records Presenter via Telephone Conference

Synchronization of Recorded Voice with Slide Content for Playback

Produced in Flash Format

Includes 3 Hours of Media Engineering 2 Post Recorded Edits

Includes 90 days of Hosting 1 CD or DVD Copy of Recording On-Demand File Hosting Additional 30 days of Hosting Media Engineer

Media Engineer Labor Time Email Invitation Blast Set-Up

Plain Text or Logo Based HTML Email

Includes Logo Based Customer Branding on Header of Email Message Text Provided by Customer

Single Subject Line (per blast)

Expedite Fee Standalone 15%

After Hours Support

Rescheduling Fee Standalone $100

Cancellation Fee Standalone $100

Cancellation Fees: Events may be cancelled at any time. Events cancelled more than ten (10) business days prior to their scheduled date will be subject to a cancellation fee of $150 or the retail rate of services rendered, whichever is greater. No refunds will be given. All credits must be used within twelve (12) months of the original order.

Rescheduled Event Fee: Customer will be charged a reschedule fee of $150 if the Event is rescheduled

Standalone $385 per file

Standalone $325

Standalone $195 per hour

Standalone $130 / Per Event Hour

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Expedite Fee: Customer will be subject to a 15% Expedite Fee, of the Customer’s order amount, if the services ordered are to be delivered inside the Advanced Notice guidelines noted above.

Event Support Hours: Corvent supports events and event-related professional sessions between 6 a.m. and 6 p.m. Pacific Time. Events and/or professional sessions which occur outside Corvent’s Event Support Hours will be subject to an additional charge of $200 per event hour.

F. WEBEX CONNECT

1 to 9 $7.00 10 to 49 $6.50 50 - 99 $6.00 100 - 399 $5.00 400 - 999 $4.50 1,000 – 2,499 $4.00 2,500 – 4,999 $3.50 5,000 – 7,499 $3.00 7,500 – 9,999 $2.75 10,000 – 24,999 $2.50 25,000 – 49,999 $2.25 50,000 – 99,999 $2.00 100,000 – 149,999 $1.50 150,000 – 249,999 $1.25 250,000 + $1.00

Connect Storage – 10 GB Included

10 to 24 $65.50 25 – 49 $60.50 50 – 99 $56.00 100 – 199 $50.00 200 – 399 $42.50 400 – 499 $39.50 500 – 749 $32.00 750 – 999 $29.50 1,000 – 1,499 $26.50 1,500 – 2,499 $24.00 2,500 – 4,999 $18.50 5,000 – 7,499 $16.00 7,500 – 9,999 $14.75 10,000 – 24,999 $12.50 25,000 – 49,999 $12.25

WebEx Connect Named Host Licenses (WXC10)

Meeting Center (capacity 25) and WebEx Connect Combination Named Host License ( WXC66, WXC67, WXC68, WXC69)

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50,000 – 99,999 $12.00

100,000 – 149,999 $11.50

150,000 – 249,999 $11.25

250,000 + $11.00

Site Set-up (includes branding) (applies to Meeting Center only) $2,000 Named Host Overage (applies to Meeting Center only) $15.00 per participant per meeting

Network Based Recording Storage (applies to Meeting Center

only) 1 GB included

Network Based Recording Storage Fee – Additional GBs (applies

to Meeting Center only) $20 per GB per month

Connect Storage – 10 GB Included

Committed GBs Monthly Fee

5 $60 10 $100 20 $140 50 $300 100 $420 200 $600 500 $1,200 1,024 $1,997 2,048 $3,809 5,120 $8,602

Connect Pro Family

Price USD

Hosted Setup Fee

$1,500

Hosted Access License

$500 /license /year

SSL Option

$1/license/year

Connect Pro Meeting

Named Organizer 100 (minimum required is five)

$500/user/year

Concurrent User (minimum required is five)

$900/ user /year

5000 minute Burst Pack

$1,500 /pack /year

Events

Event Module

$5,000 /year

Annual Seminar Room

Committed Connect Storage (WXC15, WXC19, WXC23, WXC27, WXC31, WXC35, WXC39, WXC43, WXC47, WXC51)

Coterminous with existing Connect Named Host or Meeting Center (capacity 25) and Connect Named Host Combination Order Form term

Hosted Pricing (Commercial List Pricing)

InterCall and Adobe have joined forces to provide you the ability to captivate your audience with interactive web meetings that are like

nothing they’ve ever experienced before. Below you will find the pricing options and definitions for Adobe Acrobat Connect Pro offered by

InterCall.

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(minimum required is 200, maximum allowed is 600

per room)

Monthly Seminar Room

$10 /seat /month

Authoring and eLearning

Presenter (minimum required is five)

$500/ license

Concurrent Learner (minimum required is five)

*All pricing paid up front annually. Additional named organizer, seat license, Adobe presenter, Concurrent Learner and Hosted Access licenses can be purchased at any time, charges will be pro-rated

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