HEALTH CARE SERVICES MANAGEMENT

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ECTS Information Package: Degree Programme

Bachelor's degree in

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Qualification awarded - Bachelor's degree in Health Care Services Management

Level of qualification - First-Cycle degree, ISCED Level 5, EQF Level 6

Specific admission requirements

General

In order to be eligible to this bachelor's degree, students must hold the high-school diploma or legally

equivalent qualification. Application can also be made through the following special entry routes:

Students coming from the Portuguese education system through re-admission, degree change and

●

transfer schemes;

Holders of a Foundation Course Diploma (CET);

●

Adults aged more than 23 who have passed tailor-made examinations intended to assess their ability

●

to pursue higher education studies;

Holders of Intermediary or Graduate degree diplomas;

●

Students coming from foreign higher education.

●

Specific

Applicants who have passed one of the following national access examinations are eligible for direct

entry in the bachelor's degree in Health Care Services Management.

Without prejudice to the general admission requirements and based on IPT's internal regulations, the

following applicants may be admitted to the bachelor's degree, but subject to admission quotas:

- applicants coming from the following regions: Castelo Branco, Leiria, Portalegre and Santarém

(30%);

-the applicants who have completed in the preceding year Technological Specialisation Courses

offered by IPT and;

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General

Procedures on the recognition of credits gained in previous learning are established in the regulations

for the Recognition and Validation of Qualifications and Skills of ESGT-IPT available at

http://webmanager.ipt.pt/mgallery/default.asp?obj=4535

Specific

Not applicable.

Qualification requirements and regulations:

180 ECTS credits distributed across 6 curricular semesters (3 years), each with 40 weeks of full-time study (20

weeks per semester).

These qualification criteria are based on the provisions set out in Decree-law No.74/2006, dated 24 March.

Profile of the program:

This programme has been designed and structured to provide the students with skills and abilities to understand

topics such as the intervening factors in resources management, processes and behaviours in healthcare

organizations, as well as how to incorporate in their performance a prospective, long-term, strategic vision of their

organizations within the context of evolution of the health system.

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On completion of this program in Health Care Services Management students should:

1. Reveal to have acquired appropriate knowledge of current health system, have basic economic reasoning skills,

know the epidemiology principles and its practical applications to clinical management as well as have basic

foundations of conventional and innovative organisational models for hospital visits, with or without

hospitalisation, external consultation, hospital emergency and its economical and organisational implications, both

internal and external;

2. Be familiar with current management models of public and private clinical units;

3. Have a good understanding of management tools and be able to apply them to improve the effectiveness of

health units having in mind the peculiarities of each type of health organisation. That includes health care

organisations (hospitals, health centres, clinics, etc.).

4. Reveal to have acquired competences in multidisciplinary matters such as strategic analysis and health care

trends; information systems and the dynamics and evolutionary trends of the public health care system directing the

acquisition of practical skills to the management of key areas within enterprises and organisations within this

activity sector such as innovation and change management, health quality, health teams management, support to

decision-making and financial management, health investment analysis and management support to clinical care as

well as organisational change programs in health care units.

Occupational profiles of graduates with examples:

This Health Care Services Management program aims at training individuals to occupy management positions

within this activity sector. Among others, graduates from this program are prepared to perform as: medical sales

representatives; health product and consumables managers; assistant managers within health care services; assistant

managers in health centres; quality health care managers; home care support managers; health care information and

statistics managers; specialist technician within local/central government bodies; manager and analyst of health

technologies; analyst and consultant within the health care sector, trainer.

Access to further studies:

The Health Care Services Management degree allows access to postgraduate and second-cycle programs (Masters).

Graduates from this study program have the opportunity to proceed their studies at the ESGT by applying for the

Master's degree in Health Resources Management.

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Course Title Year Semester Credits

Financial Management 2 S1 5

Healthcare Management I 2 S1 6

Healthcare Purchasing 2 S1 5

Human Resources Management 2 S1 5

Management Accounting 2 S1 4

Statistics for Social Sciences 2 S1 5

Accounting for Healthcare Organisations 2 S2 4

Administrative Law 2 S2 4

Epidemiology 2 S2 5

Healthcare Administrative Procedures 2 S2 6

Hospital Resources Management 2 S2 6

Strategy and Logistics 2 S2 5

Auditing for the Public Sector 3 S1 5

Healthcare Information and Communication Technologies 3 S1 5

Healthcare Law 3 S1 4

Healthcare Management II 3 S1 6

Management Control Systems 3 S1 5

Public and Corporate Finance 3 S1 5

Design and Implementation of Hospital Policies 3 S2 5

Healthcare Planning 3 S2 5

Healthcare Project Management 3 S2 6

Labour Law 3 S2 4

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General

General assessment rules are in line with the Portuguese law and described in the Academic

Regulations of ESGT-IPT available at http://webmanager.ipt.pt/mgallery/default.asp?obj=4538.

The licenciado degree is awarded a final grade between 10 and 20 within a 0/20 scale as well as its

equivalent in the European grading scale.

Specific

Not applicable.

Graduation requirements:

Completion of the program requires successful completion of all its constituent modules.

Mode of study:

Full-time or part-time in accordance with applicable regulations.

Program director or equivalente

Director: Jorge Manuel Marques Simões

Erasmus coordinator: José Manuel Barros Pinheiro Nogueira

ECTS coordinator: José Manuel Barros Pinheiro Nogueira

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Course unit title Financial Management Course unit code 9480214

Type of course unit Compulsory Level of Course unit First Cycle

Year of Study Second Year Semester/Trimester when the

course unit is delivered

First Semester Number of ECTS credits

allocated 5

Name of Lecturer(s) Antonio Gabriel Simão de Castro Learning outcomes of the

course unit

The students are expected to be able to use the procedures inherent to the Financial Calculus, prepare and adjust the financial statements of the organisation for analysis, evaluate the economical and financial situation of the organisation.

Mode of delivery Face-to-face Prerequisites and

co-requisites

Good knowledge of Mathematics and Financial Accounting. Recommended optional

programme componentes

Not applicable.

Course contentes 1 - Introduction to Financial Calculus 2 - Capitalisation Processes 3 - Annuities 4 - Loans Amortization 5 - Introduction to Financial Analysis 6 - Base Documents of Financial Analysis 7 - Major FA methods and techniques 9 - Financial Equilibrium Analysis 10 - Profitability and Risk Analysis

Planned learning activities and teaching methods

Lectures and tutorials focused on the resolution of practical cases. Assessment Methods and

criteria

Six mini-tests to be held within class times of which only the best 4 will be taken into account for the final mark. Final Test.

Language of Instruction Portuguese | Mentoring in English Work placement(s) Not applicable.

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Course unit title Healthcare Management I Course unit code 9480203

course unit is delivered

allocated 6

Name of Lecturer(s) Pedro Manuel Dias de Figueiredo Pereira Marques Learning outcomes of the

course unit

The aim of this course is to promote learning through practical experience, provide the students with skills that will enable them to use the theoretical tools to prepare and evaluate a business project. Mode of delivery Face-to-face

Prerequisites and co-requisites Not applicable. Recommended optional programme componentes Not applicable.

Course contentes 1. Concepts of management and healthcare management 2. Management in times of crisis 3. An approach to management reality through audit: a case study 4. Hospital management models 5. Primary care management models 6. ACES and ULS: integration versus autonmy 7. Private healthcare

management 8. The Balanced Scorecard as a supporting tool for healthcare management Recommended or required

Reading

- Campos, L.(2009). Governação dos Hospitais. (Vol. 1). Lisboa: Casa Das Letras Planned learning activities

and teaching methods

Lectures focused on case study analysis. Assessment Methods and

criteria

Preparation of a written essay including presentation and peer questioning worth 40% of the overall average mark + 1 written test.

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Course unit title Healthcare Purchasing Course unit code 9480213

course unit is delivered

allocated 5

Name of Lecturer(s) António Manuel Alves Cúrdia Learning outcomes of the

course unit

On completion of this module the students should be familiar with healthcare terminology, be able to identify purchasing procedures and techniques as applied to healthcare and acknowledge the advantages of electronic purchasing platforms.

Mode of delivery Face-to-face Prerequisites and co-requisites Not applicable. Recommended optional programme componentes Not applicable.

Course contentes General concepts. Purchasing as a strategic advantage. Effectiveness indicators for purchasing. Purchasing centralisation in healthcare. ABC analysis - Pareto curve as applied to purchasing management. The Kraljic matrix. Demand forecasting methods. Legal and political framework for healthcare purchasing. Electronic purchasing and e-procurement.

Planned learning activities and teaching methods

Lectures and tutorials supported by case study analysis. Assessment Methods and

criteria

Formative tests. Written essay on a theme selected by the lecturer. Written test. Final exam for those students who didn't achieve the minimum standards for continuous assessment.

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Course unit title Human Resources Management Course unit code 9480306

course unit is delivered

allocated 5

Name of Lecturer(s) Maria Graciete da Purificação Reis Henriques Honrado Learning outcomes of the

course unit

On completion of the module the students should: - Be aware of the importance of strategic human resources management for the overall strategy of an organisation. - Be able to identify and use some HRM tools - List and describe the components of a HRM system.

Course contentes 1 - Introduction to Human Resource Management 2 - Organizational strategy and Strategic Human Resources Management 3 - Task analysis 4 - Recruitment, selection and integration 5 - Career Management 6 - Performance Management 7 - Compensation management 8 - Training and development 9 - Organisational dysfunctions

and teaching methods

Lectures. Assessment Methods and

criteria

Team Group 40% Test 30% + Test 30% or Final Exam 100% Language of Instruction Portuguese | Mentoring in English

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Course unit title Management Accounting Course unit code 9480215

course unit is delivered

allocated 4

Name of Lecturer(s) Carla Maria Freitas dos Santos Joaquim Learning outcomes of the

course unit

On completion of this module the students should have learned the key budgetary management functions, be able to prepare budgets taking into account budgetary control requirements. Mode of delivery Face-to-face

Prerequisites and co-requisites No pre-requisites Recommended optional programme componentes Not applicable.

Course contentes Key Concepts of Management Accounting. Calculation of production and maufacturing costs. Cost Centres. Basics of Budgetary Management. Annual Budgets.

Planned learning activities and teaching methods

Face-to-face sessions. Assessment Methods and

criteria

Practical assignment(40%)and written test(60%) Language of Instruction Portuguese | Mentoring in Spanish

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Course unit title Statistics for Social Sciences Course unit code 9480201

course unit is delivered

allocated 5

Name of Lecturer(s) Cristina Maria Mendes Andrade

Francisco Paulo Vilhena Antunes Bernardino Carvalho Learning outcomes of the

course unit

On completion of the module the students should have acquired critical skills and be able to carry out data analysis and make decisions with a good degree of autonomy.

Course contentes I - Descriptive Statistics. II - Probability. III - Sampling. IV - Theory of Estimation. V - Parametric Hypothesis Tests. VI - Regression and Correlation

criteria

Final written test or overall exam. A minimum average mark of 10/20 exempts students from taking the exam.

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Course unit title Accounting for Healthcare Organisations Course unit code 9480216

course unit is delivered

Second Semester Number of ECTS credits

allocated 4

Name of Lecturer(s) Carla Maria Freitas dos Santos Joaquim Learning outcomes of the

course unit

The students should gain critical skills on the analyis of accounting on health units (POCP and

POCMS)and its articulation, be able aware of the need for accounting in healthcare units and be familiar with budgetary and accrual accounting.

Course contentes The Public Accounts, Concepts; The Official Plan of Public Accounts (POCP and POCMS): - Entities that must comply with POCP and POCMS; - Objectives of POCP and POCMS; - Structure of POCP and POCMS; - Comparing POCP/CNS/POCMS; - Accounting principles adopted by the POCP and POCMS; - Budgetary Control Accounts - Accrual Accounting

course unit is delivered

allocated 4

Name of Lecturer(s) Fernando Augusto Desterro Oudinot Larcher Nunes Learning outcomes of the

course unit

On completion of the course the students should have an overview of the ways of controlling the administrative activity, be able to contextualise the administrative jurisdiction within the universe of the Portuguese judicial system enshrined in the Constitution.

Course contentes Part I - Substantive Administrative Law Part II - Processual Administrative Law Recommended or required

Reading

- ANDRADE, J.(2011). A JUSTIÇA ADMINISTRATIVA. (Vol. 1). COIMBRA: ALMEDINA - DIAS, J. e OLIVEIRA, F. (2010). NOÇÕES FUNDAMENTAIS DE DIREITO ADMINISTRATIVO. (Vol. 1). COIMBRA: ALMEDINA

- SOARES, R.(1978). DIREITO ADMINISTRATIVO. (Vol. 1). COIMBRA: ALMEDINA Planned learning activities

Lectures Assessment Methods and

criteria

Two mid-term tests within the regular assessment periods. Language of Instruction Portuguese | Mentoring in French

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Course unit title Epidemiology Course unit code 9480208 Type of course unit Compulsory Level of Course unit First Cycle

course unit is delivered

allocated 5

Name of Lecturer(s) Luís Manuel Dias Fialho de Morais Learning outcomes of the

course unit

At the end of the term the students should be familiar with the concept of epidemiology and its applications, understand the general principles and methods and apply the acquired knowledge in the context of multidisciplinary healthcare teams.

Course contentes 1.Concepts, applications and objectives of Epidemiology. 2.Explaining health/disease Models. 3.Descriptive Epidemiology, analytical studies; epidemiological models. 4.Risk Analysis 5.Information systems for healthcare 6.Epidemiological surveillance 7.Types of epidemiological studies.

8.Epidemiology and healthcare planning Recommended or required

Reading

- Ferreira, A.(1990). Moderna Saúde Pública. Lisboa: Fundação Calouste Gulbenkian

- Stone, . e Armstrong, . e Pankau, J. (1998). Introdução à Epidemiologia. Lisboa: McGraw Hill Portugal

Lectures supported by team work. Assessment Methods and

criteria

Team or individual assignment 50% Mid-term test 50% Language of Instruction Portuguese

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Course unit title Healthcare Administrative Procedures Course unit code 9480212

course unit is delivered

allocated 6

Name of Lecturer(s) António Manuel Alves Cúrdia Learning outcomes of the

course unit

The students should be understand general administrative procedures, be familiar with the administrative principles and guarantees and with the establishment of contracts and the Public Procurement Code applied to healthcare.

Course contentes The key concepts of administrative procedures. The power theory and the administrative systems. Functions, duties, hierarchy and powers. The future public manager. Theories, critics, concepts and principles of the Administrative Code of Procedures. The Public Procurement (CCP).

Assessment Methods and criteria

Continuous assessment: -formative tests (10%) -assignment (40%) mide -mid-term test (50% with minimum passing mark of 8/20). Final assessment: final exam for those students who failed to meet the continuous assessment requirements.

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Course unit title Hospital Resources Management Course unit code 9480207

course unit is delivered

allocated 6

Name of Lecturer(s) Pedro Manuel Dias de Figueiredo Pereira Marques Learning outcomes of the

course unit

The aim of this course is to promote theoretical and practical learning based on real cases of healthcare aspects, particularly in hospital contexts.

Course contentes 1 - Introduction: Basic Settings. Resources. The hospital resources. The hospital management structure 2 The bureaucracy in hospitals. 3 Resource allocation. 4 Management of facilities and equipment. 5 -Management Information Systems. 6 - Human Resources -Management. 7 - Administration of

medication. Recommended or required

Reading

- Carapeto, C.(2005). Administração Pública: Modernização, Qualidade e Inovação. (Vol. 1). Lisboa: Silabo

Lectures supported by case study analysis Assessment Methods and

criteria

Preparation of a written essay including presentation and peer questioning worth 40% of the overall average mark + 1 written test.

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Course unit title Strategy and Logistics Course unit code 9480211

course unit is delivered

allocated 5

Name of Lecturer(s) Maria de Fátima Rodrigues Pedro José Manuel Barros Pinheiro Nogueira Learning outcomes of the

course unit

At the end of the course the students should have the ability to use the key features of planning, scheduling and production control to maximise productivity.

Course contentes 1-Demand forecasting. 2-Aggregated Planning. 3-Product and process analysis. 4-Materials management and independent demand inventories. 5-Just-in-time. 6-Strategic decisions. Recommended or required

Reading

- Dilworth, J.(1989). Production and Operations Management. Lisboa: McGRAW-HILL - Marques, A.(1998). Gestão da Produção - Diagnóstico, Planeamento e Controlo. Lisboa: Texto Editores

- Courtois, A.(1997). Gestão da Produção. Lisboa: LIDEL

- Cooper, J.(1990). Logística e Planeamento da Distribuição. USA: Cetop Planned learning activities

Theoretical-practical classes focused on the resolution of practical cases. Assessment Methods and

criteria

Written test. 1 practical assignment. Language of Instruction Portuguese | Mentoring in English

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Course unit title Auditing for the Public Sector Course unit code 9480304

Year of Study Third Year Semester/Trimester when the

course unit is delivered

allocated 5

Name of Lecturer(s) Carlos Fernando Calhau Trigacheiro Pedro Augusto Nogueira Marques Learning outcomes of the

course unit

At the end of the term the students must gain an overall understanding of the audit work and its technical, legal and personal terms. They should also have a general knowledge about the auditing stages: planning, developing and reporting the audit results to the stakeholders.

Mode of delivery Face-to-face Prerequisites and

co-requisites

There are no formal prerequisites. However, a good knowledge of accounting is recommended. Recommended optional

programme componentes

Not applicable.

Course contentes 1. Introduction 2. Audit standards and the auditor profession 3. Commissioning and planning for audit work 4. Internal control 5. Audit evidence 6. Audit of financial statements and other accountability documents 7. Audit completion 8. Audit Report

and teaching methods

Lectures supported with case study analysis and resolution. Assessment Methods and

criteria

Continuous assessment: class attendance, practical assignement and an individual test. Final summative exam for those students who didn't achieve the minimum standards for ongoing assessment.

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Course unit title Healthcare Information and Communication Technologies Course unit code 9480311

course unit is delivered

allocated 5

Name of Lecturer(s) Célio Gonçalo Cardoso Marques José António Ribeiro Mendes Learning outcomes of the

course unit

The European and Portuguese digital agendas; understand the importance of information society in health; develop skills related to electronic ID; data security and protection;IS; Internet presence; Web 2.0 for health; e-learning platforms; on-line services.

Mode of delivery Face-to-face Prerequisites and co-requisites Not Applicable Recommended optional programme componentes Not Applicable

Course contentes Information Society and Knowledge; European and Portuguese Digital Agendas; Information Society, Health; Electronic Identity Data Security and Protection Health Information Systems, Web Presence Web 2.0, Health, Integration and Sharing: Google Docs, Calendar, Sites, SurveyMonkey eLearning and ICT in Health, online healthcare services and resources.

Planned learning activities and teaching methods

Theoretical and practical laboratory classes focused on the resolution of practical cases. Assessment Methods and

criteria

Written open test. A practical assignment with public discussion. A minimum of 7/20 grade points in each assessment component is required to pass.

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Course unit title Healthcare Law Course unit code 9480315 Type of course unit Compulsory Level of Course unit First Cycle

course unit is delivered

allocated 4

Name of Lecturer(s) Francisco de Assis Travassos Cortez da Cunha Matos Learning outcomes of the

course unit

The students should have a general knowledge of basic fundamentals of healthcare law. Mode of delivery Face-to-face

Prerequisites and co-requisites Not applicable. Recommended optional programme componentes Not applicable.

Course contentes Introduction. The State and the fundamental right to health protection. The National Health Service -management. Private Healthcare Units. The Public-Private Partnerships. The fundamental rights and duties of users.

course unit is delivered

allocated 6

course unit

The students should have developed skills and knowledge in the area of service management, particularly planning, organization, management and management control in the public, private and social sectors.

Course contentes 1. Clinical codification and Performance in healthcare organisations 2. Management documents 3. Healthcare Planning 4. Clinical Governance 5. Corporate Governance 6. Entrepreneurship in healthcare 7. The PDCA cycle 8. Healthcare management analysis models and tools 9. Healthcare information management systems(for example efficiency, effectiveness).

Assessment Methods and criteria

Continuous assessment: class participation and assiduity, case study analysis. Team assignment (20%) and mid-term test (80%)with the minimum average mark of 10/20 in each assessment component. Language of Instruction Portuguese

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Course unit title Management Control Systems Course unit code 9480302

course unit is delivered

allocated 5

Name of Lecturer(s) José Manuel Barros Pinheiro Nogueira Learning outcomes of the

course unit

On completion of the course the students should be able to design and implement an internal control system that can provide important information to managers.

Course contentes 1-Basics of Control Management 2-Strategic Planning 3-Budgeting 4-Accounting for Management 5-Responsibility Centres 6-Role of the Management Controller 7-Balanced Scorecard

course unit is delivered

allocated 5

Name of Lecturer(s) Fátima Edite Pires Pereira Casado Learning outcomes of the

course unit

At the end of the term the students should be able to support decisionmaking evaluate investments -use financial methodologies and analytical techniques that best suit the capital structure.

Course contentes 1. The Public Finance and the Role of the State 2. Investment Decisions 3. Capital Structure and Dividend Policy

course unit is delivered

allocated 5

course unit

The students should develop business management techniques such as planning,evaluation of

results,creation of professional careers(medical and paramedical),the figure of the hospital administrator, the figure of the Chief Executive Officer (CEO) in large hospitals.

Course contentes Public Healthcare Systems. Key current healthcare problems. Healthcare financing modes. Current problems of healthcare provision and financing. Cost Control policies. Recent Reforms in Healthcare Systems.Portuguese Healthcare System.

criteria

Continuous assessment: assiduity, class performance (20%). Team assignment (80%) with 10/20 as the minimum pass mark.

Language of Instruction Portuguese Work placement(s) Not applicable.

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Course unit title Healthcare Planning Course unit code 9480317

course unit is delivered

allocated 5

Name of Lecturer(s) Maria de Fátima Rodrigues Pedro Learning outcomes of the

course unit

The students should be familiar with the different business strategies and develop critical skills relating the analysis, formulation and strategic planning as well as solve problems and make decisions in the context of health units.

Course contentes Strategy fundamentals. Strategic analysis. Strategy formulation. Matrix analysis. Planning and control. Strategic organization and implementation.

course unit is delivered

allocated 6

course unit

At the end of the term the students should be able to identify the key variables in an investment project; develop an investment project taking the several financing sources into account and discriminate between the different types of investment projects.

Course contentes 1. Investment 2. Financial Analysis of Investment Projects 3. Specific Calculation Methods 4. Financing Modes 5. The Cost of Capital 6. Investment selection and Capital Rationing 7. Risk Analysis

Assessment Methods and criteria

Assiduity and class performance (20%). Group assignment (80%) with minimum mark of 10/20 or final exam.

Language of Instruction Portuguese Work placement(s) Not applicable.

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Course unit title Labour Law Course unit code 9480308 Type of course unit Compulsory Level of Course unit First Cycle

course unit is delivered

allocated 4

Name of Lecturer(s) Paula Alexandra da Cruz Silva Pina de Almeida Learning outcomes of the

course unit

The students will familiarise themselves with such concepts as regulations and tools governing labour relationships, collective and individual law,types of contracts,rights and duties of the contractual parties and contract termination modes.

Course contentes 1.Introduction. 2.Institutional frameworks. 3.Sources of labour law. 4.Rights of personality. 5.Individual labour contract. 6.Jurisprudential references.

course unit is delivered

allocated 10

Name of Lecturer(s) Lecturer to be selected on the basis of the students choice of theme Learning outcomes of the course

unit

On-the-job training in an area associated with the subjects studied. Mode of delivery Face-to-face

Prerequisites and co-requisites Not applicable. Recommended optional

programme componentes

Not applicable. Course contentes N/A

Recommended or required Reading

- , -.to be defined on the basis of the students choice of theme. : --Planned learning activities and

teaching methods N/A

Assessment Methods and criteria A probation report or activity report. Language of Instruction Portuguese

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HEALTH CARE SERVICES MANAGEMENT

ECTS Information Package: Degree Programme

equivalent qualification. Application can also be made through the following special entry routes:

to pursue higher education studies;

Without prejudice to the general admission requirements and based on IPT's internal regulations, the

offered by IPT and;

Qualification requirements and regulations:

This programme has been designed and structured to provide the students with skills and abilities to understand

1. Reveal to have acquired appropriate knowledge of current health system, have basic economic reasoning skills,

2. Be familiar with current management models of public and private clinical units;

trends; information systems and the dynamics and evolutionary trends of the public health care system directing the

Occupational profiles of graduates with examples:

statistics managers; specialist technician within local/central government bodies; manager and analyst of health

Master's degree in Health Resources Management.

Course Title Year Semester Credits

General

Specific

ECTS coordinator: José Manuel Barros Pinheiro Nogueira

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