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IT Project & Portfolio Management 2010

Magic Quadrant

(2)

© 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates.

<docname>_<date>_<author> 1 65% of Fortune 1000 80% of Global 500 55 Conferences 3,800 CIOs 730 Analysts Serving Clients in 80 Countries 100,000 IT End-User Inquiries 10,000 Media Inquiries 2.7 Million IT End-User Searches 60,000 Clients 10,800 Client Enterprises 5,500 Benchmarks

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© 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates.

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IT Project & Portfolio Management 2010

Magic Quadrant

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PPM Practitioners Cannot Live on the

Magic Quadrant Alone!

Emerging

Players

Growth

Enterprise PPM

Adjacent

Markets

PPM for IT Core PPM Function PPM for Professional Services (aka PSA) PPM for Product Development

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Key Issues

1.

What are the key trends, drivers and recent

innovations in the PPM market?

2.

How should you use the 2010 PPM

for IT Magic Quadrant as a resource for PPM

system selection?

3.

What are some key best practices for

(7)

State of the Market, Trends, Innovations

IT PPM & the "Trough"

IT PPM & the "Trough"

Fear, Uncertainty, & Doubt Fear, Uncertainty, & Doubt Integration as Innovation Integration as Innovation

EPPM, ITPC, APM

EPPM, ITPC, APM

SaaS PPM: Large Enterprise & Mid-Market

SaaS PPM: Large Enterprise & Mid-Market

Pricing Models?

(8)

PPM Market Subsegments and Overlaps

Enterprise

PPM

PPM for IT Core PPM Function PPM for Professional Services (aka PSA) PPM for Product Development

(9)

PPM's Evolving EPPM, ITPC and APM

Integration Strategies

EPPM

"EPPM, or enterprise program and portfolio management, is the capability to exploit shared practices and decision making to define, select, execute and evaluate the key nonroutine work efforts within and across disparate organizational entities."

ITPC

"ITPC is the connection of PPM systems to third-party data sources to drive singular visibility for all events in IT. ITPC allows the tracking of events with PPM implications without forcing people to report in or utilize multiple,

disconnected tools and technology. ITPC is also a strategy integrating service reporting, PPM functionality and incident management systems."

APM

"APM is the tracking of application assets delivered as the result of an IT deployment project, through the changes made to the application assets, through the ongoing costs to maintain and support these assets, through to their retirement. APM requires a single data repository for all application and related PPM information."

(10)

What Are Prospects and Customers

Asking Us?

How can I get PPM visibility?

What does a PPM system cost?

Is SaaS a viable option for PPM?

What are the benefits of investing in PPM?

Where do I start with a PPM investment?

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The "Magic" in the Magic Quadrant

IT PPM: Past, Present, Future

2010 Iteration Recognizes Key Trends

Completeness of Vision

Ability to Execute

It's a

Market

Chart

(12)

2010 PPM for IT Inclusion Criteria

• Must be generally available (GA) to the public for at least two years.

• Must demonstrate applicable use as a PPM for IT software system.

• The company must provide proof of total revenues of $10 million, or evidence of strong organic growth and/or strong VC funding.

• Product should support core project tracking and management, as well as resource, time, and cost management required by IT customers, with added support for portfolio-level management and reporting, and a standardized demand collection mechanism.

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What Makes a …

Leader a Leader? Leader a Leader? Challenger a Challenger? Challenger a Challenger? Visionary a Visionary? Visionary a Visionary? Niche Player a Niche Player? Niche Player a Niche Player?

• Functional depth and breadth • Multiple deployment options

• Internal and external service capability • Large customer base and track record • Financial viability

• Integration strategy and opportunity • Marketing/sales reach and execution

• Functional depth and breadth

• Multiple deployment options

• Internal and external service capability

• Large customer base and track record

• Financial viability

• Integration strategy and opportunity

• Marketing/sales reach and execution • Resemble leaders in many ways

• Functional depth and breadth

• Marketing/sales reach and execution • Acute product focus

• Financial viability

• Growing customer base

• Resemble leaders in many ways

• Functional depth and breadth

• Marketing/sales reach and execution

• Acute product focus

• Financial viability

• Growing customer base

• Share features and traits of leaders • Multiple deployment options

• Multiple pricing options • Innovative approaches

• Integration strategy and opportunity • Customer care

• Louder customer voice

• Share features and traits of leaders

• Multiple deployment options

• Multiple pricing options

• Innovative approaches

• Integration strategy and opportunity

• Customer care

• Louder customer voice • Share features/traits of challengers

• Multiple deployment options • Multiple pricing options

• Innovative approaches

• Integration strategy and opportunity • Customer care

• Louder customer voice

• Share features/traits of challengers

• Multiple deployment options

• Multiple pricing options

• Innovative approaches

• Integration strategy and opportunity

• Customer care

(15)

Focus on LEADERS, if…

• Your investment plan is long term (at least 3 years)

• You have STRONG management backing

• Third-party integrations are top priority

• You have a significantly high PPM budget

• Your user group is more than 100 end users (transactional)

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Focus on CHALLENGERS, if…

• Your investment plan is long term (at least 3 years)

• You have STRONG management backing

• "Single-source" integrations are an advantage

• You have a significantly high PPM budget

• Your user group is more than 100 end users (transactional)

• Your PPM maturity level is a 2 or above

• Your PPM goals are directly tied to an enterprise reporting implication

(17)

Focus on VISIONARIES, if…

• Your investment plan is short term (1 year)

• You don't have STRONG management backing

• Integrations are not a factor

• You have little or no PPM budget

• Your user group is more than 100 end users (transactional)

• Your PPM maturity level is low

(18)

Focus on NICHE PLAYERS, if…

• Your focus is on just a few PPM process domains

• Your investment plan is short term (1 year)

• You don't have STRONG management backing

• Integrations are not a factor

• You have little or no PPM budget

(19)

The PPM "Sweet Spot"

Business

Sponsor ManagerProject Business-Side

(20)

ERP versus PPM: How to Avoid Trouble

• ERP vendors do not support "transactional PPM" functions well and are not designed to do so.

• ERP's involvement in PPM is based on its strength in managing anything with an enterprise reporting

implication.

• Separate the roles of the ERP system and the PPM system so that both are more complementary.

• Do not streamline task- and assignment-level time reporting from the PPM system through to enterprise financial reporting.

(21)

Recommendations

9

Assess your current level of PPM maturity.

9

Assess your current level of PPM visibility.

9

Identify your wants/needs in PPM people,

process, and technology.

9

Review current vendors.

9

Evaluate new solutions or extending your existing

solutions.

(22)

Related Gartner Research

Î Magic Quadrant for IT Project and Portfolio Management

Daniel Stang (G00200907)

Î PPM Markets: From General Purpose to Market Segments to Enterprise

Matt Light (G00175451)

Î On-Premises, Hosted or SaaS: How Should You Deploy a PPM System?

Daniel Stang (G00172042)

(23)

22 22

Gartner Symposium/ITxpo: The world's most important gathering of CIOs and senior IT executives

• Hundreds of analyst led sessions, workshops, how-to clinics and more • Role-based tracks designed to address your key priorities and challenges

• Immediately actionable take-aways—a clear action plan for the next 3, 6 and 12 months • Mastermind Interview Keynotes with industry leaders

• The ITxpo show floor with hundreds of top solution providers and exciting startups

Celebrating 20 years of Symposium/ITxpo

September 14 – 16 São Paulo, Brazil

October 17 – 21 Orlando, FL

October 25 – 27 Tokyo, Japan

November 8 – 11 Cannes, France

November 16 – 18 Sydney, Australia

(24)

© 2009 Gartner, Inc. and/or its affiliates. All rights reserved. Gartner is a registered trademark of Gartner, Inc. or its affiliates.

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