Rules and
Guidance
Handbook
HSE
1. Introduction and Contacts IV
2. CEO Message – Our Commitment 2
3. Arrow Operations and Projects 4
4. Mission Vision Values 6
5. Code of Conduct 8
6. Fitness for Work and Fatigue 9
7. Life Saving Rules 10
8. Inductions 12
9. HSE Management System 16
10. HSE Standards 18
11. Management of Change 21
12. Driving / IVMS / Journey Management 22
13. Vehicle Safety 24
14. Permit to Work System 26
15. Risk Management 28
16. Advanced Safety Audits 31
17. Stop Look Assess Manage 33
18. HAZOB (Hazard Observation) 34
19. Safety Management Plans 35
20. Site Safety Manager 38
21. Compliance and Legislative
Requirements 39
22. Contractor Management 40
23. Personal Protective Equipment 41
24. Site Access 43
25. Emergency Procedures 46
26. Incident Reporting 49
27. Personal and Company Security 50
28. Land Access Rules 52
29. Environmental Rules 54
30. Cultural Heritage Rules 60
31. Employee Assistance Program 61
1. Introduction and Contacts
This HSE Rules and Guidance Handbook is an easy way to refresh your memory and find the main mandatory rules and guidelines that are applicable to working at Arrow.
These rules apply to both Arrow employees and contractors. This HSE Rules and Guidance Handbook is in summary form, suitable to carry with you in the field. By necessity, the descriptions are brief. If you require further information go to: Arrow website: arrowenergy.com.au (for external access); or Arrow Intranet- Reservoir (Corporate HSE)
Arrow Office Locations:
Brisbane Office: 07 3012 4000 Dalby Office: 07 4679 9000 Moranbah Office: 07 4841 2000
Arrow HSE Departments
Brisbane Office: 07 3012 4916
Email queries: [email protected] VP HSE: 0403 413 637
Dalby Office: 07 4679 9064
HSE Superintendent South: 0448 081 716 Moranbah Office: 07 4841 2000 or 07 4841 2023 HSE Superintendent North: 0437 490 939 HSE Manager Well Delivery: 0448 073 226
HSE Manager Exploration & Appraisal: 0448 217 919 HSE Manager LNG Project: 0488 075 284
2. CEO Message – Our Commitment
At Arrow Energy, our fundamental belief is that all personnel working for Arrow should have a safe place to work, and go home safely. We must also care for and protect the environment, and respect the communities in which we work within. In order to achieve this, it requires a commitment from Arrow management in terms of resources, systems, tools and training. I give you my personal commitment that I frequently check that we have this support in place, and know in some detail of our HSE performance and issues.
However, in order to achieve my vision for the company in regards to safety and environment, I also am calling upon every individual to make a personal commitment to act safely, and look out for others. Fundamentally, the expectations are simple:
• For every single task and activity, make sure YOU have identified the HSE risks, and have effective controls in place.
• If you don’t know- ASK! We have an experienced HSE Team
and Supervisors who are there to help.
• Follow the HSE Rules – especially the Arrow Life Saving Rules. • YOU have a duty to Stop unsafe work, not just a right.
Andrew Faulkner
• Respect those around you – especially the communities in
which we work and landholders.
• You simply must comply with the HSE regulatory requirements
– if you don’t know what these are – ASK!
• Make sure you are fit and well to do your job, and have the right training.
My message is a simple one – if you can’t do it safely, without harm to the environment, in compliance with the law and Arrow rules, then I don’t want it done.
3. Arrow Operations and Projects
Arrow Energy has grown into one of the largest integrated energy companies in Australia. We currently have more than 500 producing coal seam gas wells across Queensland, which account for about one fifth of the state’s gas consumption. Arrow plans to capitalise on the experience of its parent companies - Royal Dutch Shell plc and PetroChina - as well as existing expertise, to ensure the LNG Project is a success. Arrow’s activities are integrated, in that we cover the spectrum of coal seam gas activities ranging from exploration to production, transportation and electricity generation.
We have developed and operate a strong domestic gas supply business and are currently working to explore and develop the vast and largely untapped coal seam gas resources in Queensland. This will underpin the creation of a new and highly valuable export market, based on conversion of coal seam gas to liquefied natural gas (CSG-LNG).We currently produce gas from fields in the Surat Basin in south east Queensland and the Bowen Basin in central Queensland.
With more than 500 gas wells across these fields, Arrow is able to supply gas to the Townsville (235MW), Daandine (33MW) and Braemar 2 (450MW) power stations, as well as local and industrial users in Townsville, Moranbah and Brisbane. Arrow has its head office in Brisbane with over 600 personnel. It also has significant offices based in the townships of Moranbah and Dalby.
Arrow estimates there are at least 70,000 petajoules of gas (which is equivalent, in energy terms, to more than 12 billion barrels of oil) contained within its portfolio of exploration
tenements that cover more than 54,000 km2 across Queensland
and northern New South Wales. This vast energy resource offers many opportunities to support both the Queensland energy domestic needs, as well as to support our proposed CSG-LNG export facility, which will be built on Curtis Island, off Gladstone.
Arrow Energy’s mission is to create value for our shareholders and key stakeholders by commercializing our coal seam gas reserves. We will lead our industry in profitability, safety, operational excellence and environmental care while adhering to Arrow’s core values.
Arrow will be a highly respected integrated Coal Seam Gas company, safely delivering a world class CSG-LNG project on cost and schedule.
Mission
Vision
Lead
We lead by continually seeking ways to improve safety, delivery, cost, quality, and teamwork
Own
We think and act like owners taking personal responsibility for Arrow’s business performance and conduct.
Solve
We view challenges not as barriers but as opportunities to improve through innovation and change.
Share
We share experiences, knowledge and ideas to achieve superior outcomes.
Respect
5. Code of Conduct
All staff and contractors are to behave in accordance with the principles contained in the Code of Conduct.
• Comply with the law
• Intervene in unsafe or non compliant situations
• Respect our neighbours
• Comply with the life saving rules
• Protect the environment
• Follow the land access rules
• Use the appropriate PPE
6. Fitness for Work and Fatigue
All personnel shall start each shift ‘fit for duty’ and not in a fatigued state due to lack of sleep or impaired from the use of alcohol or drugs. All managers and supervisors have the right and obligation to prevent a person commencing or continuing to work if they reasonably consider the person is incapable of safely performing their assigned tasks.
Personnel must consider the state of their fitness to undertake a task and advise their supervisor of any controlled substances they are taking under the direction of a medical physician where a side effect is that their ability to work may be affected or the medication is likely to give a non negative result during drug and alcohol testing.
The maximum work / driving hours in a 24 hour period is 12 hours. Any further driving / work time to a limit of 14 hours would require an assessment to be conducted and signoff by a supervisor. Call out work responding to an emergency may be approved at the discretion of a supervisor.
7. Life Saving Rules
• The 12 Life Saving Rules target 12 high risk operations at work where it is proven that failure to comply has the highest potential for serious injury or death.
• These rules are not new. By driving a simplified, standardised set of Life Saving Rules across Arrow Energy, we aim to achieve a culture of compliance.
• These are company-wide rules which apply to all Arrow Energy
Employees and Contractor Individuals working on Arrow Energy workplaces.
• There is a consequence management process for Life Saving
Rule Breaches which provides a fair and consistent approach and a balance between non-punitive learning and holding individuals accountable for their actions.
The LSR Guide Book sets out more information for each Life Saving Rule.
Life Saving Rules Consequence Assessment Procedure
12
lifesaving
rules
8. Inductions
Arrow Energy has 4 categories of induction:
1. The Arrow Energy 3 day induction (for CATEGORY 1 workers) is for any person undertaking physical work on an Arrow Energy controlled workplace.
Arrow Energy requires any person who works for Arrow Energy and works on an Arrow Energy controlled workplace to have this induction.
This induction covers the six competencies below: RIIOHS201A - Work Safely and follow OHS Policies and Procedures
RIIERR205A - Apply Initial First Aid
RIIGOV201A - Comply with site work processes/procedures RIIRIS201A - Conduct local risk control
RIICOM201A - Communicate in the Workplace RIIERR302A - Respond to Local emergencies and incidents This induction is run by an Arrow Energy approved training organisation, this applies to Arrow sites, as well as greenfield and principal contractor controlled sites.
2. The Arrow Energy 1/2 day induction (for CATEGORY 2 workers) is a classroom based overview of health, safety and environmental topics relevant to Arrow Energy and the coal seam gas industry.
• This induction is intended to address topics and material that are common to all Arrow Energy Queensland sites and outlines requirements of the coal seam gas industry.
• This induction is run by an Arrow Energy appointed training organisation.
• This induction takes approximately 4 hours to complete. 3. Site Familiarisation and Regional Induction
• Covers specific HSE issues related to a site / region under the control of a Senior Site Safety Manager. This may include specific hazards and controls in place, legislation, emergency procedures and or other requirements specific to the site.
8. Inductions (continued)
4. Visitor Induction
• Visitors cannot conduct any physical work and must be
supervised by a fully inducted person at all times. • Is intended for persons visiting less than 3 days.
Category 1 Worker
Performs physical work and/or directs others to perform physical tasks outdoors on an Arrow Energy field site. This includes supervisory duties. This worker must have the six competencies as outlined in the Arrow Energy 3 Day Induction or equivalent. Note that this category applies to sites handed over to Principal Contractors, drilling rig contractors and greenfield sites.
Category 2 Worker
Performs work in any office environment including Dalby, Gladstone and Moranbah. This person does not perform physical work or direct the work of others who do physical work. This person may be a supervisor in an office environment.
Visitor
Persons who are not employees or contractors or employees of contractors engaged to do any work for Arrow Energy. Visitors are those there on a one-off visit to observe and communicate and are not in any way conducting any physical work e.g. audits, VIPs. Visitors (e.g. inspectors, indigenous land monitors and auditors) must be escorted by a fully inducted person at all times.
9. HSE Management System Documentation Model
The hierarchy of Arrow’s management system is detailed in the figure below.
Asset/Dept/Project HSE
Management Systems
Operations/Projects - Specific HSE Management Systems Company-wide HSE Documentation and Application Company-wide HSE Management System Company-wide HSE Management System
HSE Policy HSE Standards
(What) Company wide HSE
procedures (How)
HSE Management System Personal Safety Health and Hygiene Environment Process Safety
Operations/Projects - Specific HSE Management Systems (the company-wide requirements at the site level) Company-wide HSE Procedures Standard Operating Procedures
Procedure Pr ocedur e Procedure e .g Incident Investigation Procedure Pr ocedur e Pr ocedur e
SOP SOP SOP
Prodcedure e .g Environmental Monitoring Guidelines Tool HSE P olicies HSE Standar d 1 HSE Standar d 2 HSE Standar d...48
Use Company-wide procedure
Use Company-wide procedure plus additional site specific require
ments
Standard Oper
ating Procedure
+
10. HSE Standards
Arrow has 48 HSE standards that apply to all work carried out including that of contractors. The standards provide detail on the requirements to meet the expectations of the relevant company policy.
Standards are grouped into five categories. These are:
• Management System
• Personal Safety
• Health and Hygiene
• Environment
• Process Safety
Management System Standards
HSE Leadership and Commitment People, Organisation, Competence and Training
HSE Risk Management Emergency Management HSE Regulatory Incident Management HSE Planning and Procedures Asset Operations and Maintenance HSE Information Management Customers, Contractors, Suppliers HSE Communication and
Consultation
HSE Performance Monitoring Measurement and Reporting HSE Audits and Assurance HSE Systems Review
Process Safety Standards
Risk Management Basic Requirements
Environmental Standards
Biodiversity Waste
Coal Seam Gas Water Greenhouse Gas Management
Soil Amenity
Air Quality Groundwater
Health and Hygiene Standards
Chemical Management Occupational Noise and Hearing Conservation
Drug, Alcohol and Contraband Human Factors Engineering Fitness for work Occupational Exposure Limits Health Risk Assessment
Personal Safety Standards
Road and Journey Safety Lifting and Hoisting
Air Safety Safe Isolation
Confined Space Work Working at Heights Electrical Safety Mobile Equipment
Excavation Security
HSE Standards HSE Performance
Requirements 10. HSE Standards (continued)
The procedures are the set of mandatory instructions to implement the standards. There are mandatory procedures that apply company wide, such as Incident Reporting and Management and others specific to to hazard control e.g. Hydrogen Sulphide Safety Procedure.
A special document type that sits alongside the corporate policies and procedures is the HSE Performance Requirements. These documents set company-wide direction on specific issues. Whilst not being policy documents as such, as they usually refer to operational issue; they do set out rules that are to be adhered to across the business.
These HSE Performance Requirements relate to:
• Gloves
• Knives and Blades
• Electrical Extension Leads
• Banned Equipment
The HSE Performance Requirements are available on the Corporate HSE section of the Reservoir.
11. Management of Change
Within Arrow Energy there is a procedure and associated tools that are to be used and followed where a change needs to occur. This change could be to plant, operations, personnel, procedures, and the acquisition and / or divestment of assets.
The Management of Change Procedure has three main goals: • to adequately evaluate the potential risks, including HSE risks
of a proposed change
• to ensure that any risks identified remain As Low As Reasonably Practicable (ALARP)
• to ensure that any changes are communicated to and
understood by all affected personnel.
The Management of Change Procedure can be sourced from the Corporate HSE section on Reservoir.
12. Driving / Journey Management / IVMS
Journey Management: Any travel to the field or travel outside normal operating hours will require a journey management plan to be completed. This document can be found on the Reservoir in the Corporate HSE tab under forms. Each journey management plan must be approved by the person’s supervisor.
All luggage must be placed securely in the vehicle. All vehicles (including hire vehicles) should be inspected for defects prior to departure.
Employees and contractors must develop a plan to address: • the risks associated with the journey
• approvals or communications required
• duration of the journey and rest periods • estimated arrival time and call-in timing • escalation process in case the call-in is not made
• emergency response
• possible security issues.
Nominate an appropriate person to monitor the journey, confirm the intended route to be taken and the Estimated Time of Arrival (ETA) at the designated location. On arrival at the designated location the driver must advise the nominated person that the journey has been completed safely.
Where changes occur to the agreed route, the designated location and / or the ETA, drivers shall advise their nominated person of the change.
be required to use for certain journeys and lone worker activities. For more information refer to the Journey Management and Driver Safety Procedure or contact Corporate HSE on 07 3012 4861.
Driver Competencies: When driving a light vehicle for Arrow Operations the following light vehicle driver (employees and contractors) competency is mandatory:
• RIIVEH201A - Operate Light Vehicle (1 day course)
Further, those employees who operate vehicles in off-road conditions must have the following competency:
• RIIVEH305A - Operate and Maintain a Four-Wheel Drive; OR
• PMASUP236B - Operate Vehicles in the Field (2 day course)
In Vehicle Monitoring Systems (IVMS):
All Arrow and Contractor light vehicles will have IVMS fitted. It is preferable that IVMS is able to monitor driver identification, GPS location instantaneous speed, hard / harsh braking, hard acceleration / hard deceleration, driver seatbelt utilisation and appropriate engagement of four wheel drive.
However as a minimum IVMS must be able to monitor speed, GPS location and provide driver identification.
13. Vehicle Safety
Arrow is in the process of upgrading its light vehicle fleet to comply with APPEA light vehicle specifications. Contractors are also encouraged to comply with the following:
• ABS
• air conditioning
• bull bar (Must be airbag compatible) • canvas seat covers
• cargo barrier • cruise control • dual airbags.
• dune pole with a demountable high-visibility flag at a height 3-3.5m above ground, fitted to the left-hand corner of the vehicle. Flags must be removed on the open highway • flashing lights are to be turned off when driving on the open
highway • first aid kit
• four wheel drive (off road)
• permanent headlights on • powder fire extinguisher
• recovery strap (winch extension strap not snatch straps) with two (2) rated D links
• reverse beeper • rollover protection • rubber floor mats • side airbags
• snorkel recommended in flood prone areas
• spare wheel and changing equipment
• torch / work light
• tow bar
• UHF radio or satellite phone
• windows tinted
14. Permit to Work System
The Arrow Permit to Work System (PTW) is a planning and work control system designed to assist all personnel working on Arrow Operations.
The PTW system is used to:
• detail the work to be performed and any relevant approvals
• schedule and manage tasks effectively to eliminate incompatible tasks being undertaken
• control work activities and eliminate or minimise risks to people, the environment, equipment and assets • notify relevant people of work being carried out
• verify all precautions have been taken prior to commencing
work and ongoing risk controls are properly implemented
• provide an orderly method to confirm the work is complete
• provide written authorisation to the work party for the work to proceed and / or authorisation to access the work area and equipment.
The Arrow PTW system applies to work carried out by Arrow personnel and contractors at Arrow controlled operations sites. At other sites where Arrow sanctioned work is being conducted all principal contractor and third party activities will be undertaken using a system approved by the Senior Site Safety Manager.
Permit to Work Manual
Operating well sites where drilling or completion activities are taking place are conducted under the Well Site Permit to Work System.
The Arrow Site Handover Procedure is intended to track the transfer of control of the site from one party to another. The Central Permit Coordinator (CPC) coordinates the permit activity at the sites to ensure there is no overlap of work activity. CPC contact details are as follows.
Dalby: 07 4679 9000 [email protected] Moranbah: 07 4841 2000 [email protected] Curtis Island: 07 3012 4758 [email protected]
15. Risk Management
A Risk Assessment is a systematic process to: • identify hazards
• identify and describe potential HSE consequences
• rank the likelihood of the consequence actually occurring • identify existing controls
• determine risk ranking after controls in place • identify additional controls if risk has not been
lowered to ALARP
• monitor and review effectiveness of controls.
The Arrow Risk Matrix shall be used for all risk management strategies unless an equivalent Risk Matrix (such as the Risk Matrix from a contractor company) has been authorised by the VP HSE.
Risk Management Procedure
When using any risk management strategy, personnel shall apply the Arrow hierarchy of control process to determine appropriate means of controlling risks.
1. Eliminate (get rid of). 2. Substitute (change).
3. Engineering controls (make something new, separate or isolate).
4. Administrative controls (instructions and signs). 5. Personal protective equipment (gloves, earplugs,
Risk Rating Matrix
Risk Management Matrix
Lik elihood Impact Low Moder ate High OH&S Financial Environment Reputation / Legal Gener al Rare Unlik ely Moder ate Lik ely Almost Certain A B C D E
More than 3 fatalities
>$500m
Serious L
T
effect
Widespread serious adverse Impact
Catastrophic 5 5 10 15 20 25 Up to 3 fatalities / P ermanent, serious disability $100 - $500m Serious Med to L T effect
Wide spread moder
ate impact Major 4 4 8 12 16 20 Moder ate Irreversible impact $10 - 100m Moder ate ST to Med effect Localised (QLD) moder ate Moder ate 3 3 6 9 12 15
Objective but recover
able
impact
$1 - 10m
Minor short term effect Localised (QLD) Minor Minor 2 2 4 6 8 10
First aid / minor
< $1m
Low level / no lasting effect
No impact Insignificant 1 1 2 3 4 5 15 - 25 High Unacceptable Risk
Unacceptable - Report to Leadership
Team and Board Leadership
Team,
sign-off needed to accept
risk.
Risk must be reduced as a priority
, with close monitoring and regular review
10 -14
Significant
Toler
able Risk (only if risk
reduction is impr
actical or if
cost is grossly disproportion ate to improvement gained
ALARP Band 1 - Report to Leadership
Team.
Senior management attention and sign-off needed.
Reduce risk as a priority
, closely monitor and regular review
. Documented ALARP demonstr ation required. 4 - 9 Medium 1 - 3 Low Broadly Acceptable Gener
ally acceptable - Manage by routine procedure
16. Advanced Safety Audits (ASA)
ASAs are discussions between Senior Arrow Management and personnel at the worksite. The ASAs are intended to assist in recognising and responding to risks.
An ASA is conducted by a Manager at any time during the job and the intent is to get the person to stop, recognise and admit they could be injured while undertaking the work, decide for themselves how they can prevent getting hurt and commit to carrying out the prevention controls.
ASA questions are typically:
• How can I or someone else get hurt doing this work?
• What or how serious would that injury be?
• What can I do to prevent that happening?
Other safety conversation questions are: WHAT can go wrong?
Before you start work, look around; think of what you’re about to do and make a mental list of things that could possibly go wrong. Then, for each one, consider whether you, someone else or the environment, would be harmed if it happened.
16. Advanced Safety Audits (ASA) (continued) WHAT could cause it to go wrong?
There are potential causes of errors and incidents in every workplace. Before you begin a job, or a new part of a job, look around for conditions or processes that could contribute to an incident.
WHAT can I do to prevent it going wrong?
Before you begin a job and as you work, think about how you can do the task in a way that avoids a possible incident.
Ask yourself how you can reduce the possibility of anyone being harmed if something does go wrong and how you should respond if it did.
17. Stop Look Assess Manage (SLAM)
SLAM is a personal risk assessment tool which should be used to identify hazards prior to or during any task. It is the last check that should be done prior to starting a job. Before starting every job you must assess the risks and controls in place.
The SLAM process is also undertaken when a person has stopped a job because of a change which they feel could have, or has had, an adverse effect on the safety of the task. All actions are agreed to by the workgroup and recorded on a SLAM booklet and are to be completed before work recommences.
SLAM booklets can be used by any employee or contractor to safely manage the risks at the workplace.
The completed form is given to a relevant Supervisor for review, close out and filing.
18. HAZOB (Hazard Observation)
Hazard identification is a crucial step in risk assessment. At all times, personnel are expected to continue looking for hazards even though a formal risk assessment, Job Safety Environment Analysis (JSEA) or SLAM has been completed. Hazard Observation (HAZOB) is a process used at the work site for the continual identification and management of hazards. Hazards are recorded on the Safety and Environment Hazard Report Form, assessed for risk and forwarded to an Arrow supervisor. Any employee or contractor is able to use the Hazard Report form to communicate the identified existence of a hazard anywhere on site related to Arrow operations.
The information on the form should be transferred to the Incident database and listed as an unsafe condition.
The use of continual hazard spotting techniques aims to improve hazard awareness of the work surroundings and continuously reduce workplace hazards.
19. Safety Management Plans
Arrow’s activities are predominantly governed by the Petroleum & Gas (Production & Safety) Act and the Workplace Health & Safety Act.
A condition of the legislation which governs Arrow’s activities is that Arrow has a plan which describes how its operational risks are identified, assessed, controlled and reviewed (the who, what, where, when, why and how of the intended activities including what do you do if it goes wrong). Under the Petroleum & Gas Act, that plan is called a Safety Management Plan (SMP). Under the Workplace Health & Safety Act, that plan is called a Workplace Health and Safety (WHS) Management Plan or Construction Safety Plan.
The following tables list the formal SMPs prepared for specific Arrow activity areas and cover key HSE risks, regulatory requirements and Arrow HSE requirements. The tables also identify the relevant Operators and Senior Site Safety Managers (SSSM).
This model for the SMPs across Arrow demonstrate which SMP is applicable at a site level, and the relevant Line Manager.
SMP Production Ops North
Production Ops South
Well Delivery Exploration and Appraisal Braemer 2 Operator Operations Manager - North Operations Manager- South GM Drilling and Completions GM Resource Maturation Operations Manager - South SSSM Production Manager- North Production Manager - South Drilling Manager North / South Exploration Manager North/ South Power Station Manager
Petroleum & Gas Act / Workplace Health and Safety Act 19. Safety Management Plans (continued)
SMP Agriculture Domestic Construction
Depot / Stores / Fleet
Real Estate
Operator Manager - Water Domgas Project Manager GM Contracts & Procurement GM Commercial Downstream SSSM Team Leader Agriculture - South Construction Superintendent South / North TBA TBA SMP Upstream Development
Major Pipelines LNG Facility Environmental, Land, Cultural Heritage Surveys
Operator Project Manager Vice President - Major pipelines
TBA GM Environment & Water
SSSM TBA TBA TBA TBA
20. Site Safety Manager (SSM)
Arrow has two levels of site safety managers formally appointed. There is a Senior Site Safety Manager (SSSM) for each nominated work stream and the associated SSM’s.
The SSM reports to the SSSM and carries the primary responsibility for safety at the site. A SSM must have the necessary skills and competencies to be aware of all the hazards and mitigating procedures of the jobs at hand.
The SSM would normally be the person responsible for day-to-day operations at the site and will be present and actively supervising when hazardous or unusual activities are taking place. For an unmanned site, the SSM is likely to be the person authorising access to the site.
21. Compliance and Legislative Requirements
There are many legal and other requirements that govern Arrow Energy activities, such as:
• Petroleum and Gas (Production & Safety) Act
• Workplace Health and Safety Act
• Electrical Safety Act • Environmental Protection Act
• Water Act
• Environmental Authorities
• Standards and Codes of Practice.
All personnel including contractors and visitors are responsible for ensuring they comply with legislation and other requirements applicable to Arrow activities. Any non compliances must be reported to your supervisor as soon as possible as time based reporting requirements may exist. The relevant legal, regulatory and other HSE requirements have been identified in accordance with the Arrow Regulatory Management documents and incorporated within the Arrow HSEMS.
22. Contractor Management
Prior to undertaking work at Arrow sites, the Contractor company shall have undergone a Contractor HSE Prequalification check to ensure that the contractor is suitably qualified to undertake the proposed scope of works.
An Arrow Contract Holder is appointed to oversee the contractor and to ensure they fulfil all their contractual requirements. The Contract Holder consults with the contractor to determine an agreed supervision and monitoring program. In addition, the Contract Holder is responsible for carrying out periodic inspections and/or audits of the contractor’s activities, plant and equipment and for conducting a final inspection / review of works prior to acceptance of practical completion. Contract Holder training is available for Arrow personnel managing contracts.
All contractors, service providers and visitors are responsible for meeting and implementing the HSE requirements of the plan specific to the site where they are working.
Information on Arrow Contract Holders can be sourced from the Contracting and Procurement department in the Brisbane office.
23. Personal Protective Equipment (PPE)
Adequate PPE must be worn at all times when working. See your supervisor or site contact for mandatory PPE requirements for your area as PPE requirements may vary between Northern and Southern Assets. Contact your HSE department in each area to determine specific requirements due to overlapping/mining tenures and other site specific activities.
When working in the field at worksites controlled or leased by Arrow Energy the following minimum PPE is required:
• Long pants or jeans
• Long sleeve shirts (cotton drill), sleeves rolled down; Hi Vis around mobile plant
• Lace up steel capped boots that cover the ankle
• Safety helmet, unless stated otherwise in a Standard Operating Procedure (SOP)
• Safety glasses
• Gloves
• Hearing protection to be used where required
23. Personal Protective Equipment (continued)
Gloves must be carried by all persons (including contractors) and worn when performing any manual work at all Arrow controlled sites. Manual work is considered physical work conducted by a person which may include lifting, lowering, pushing, pulling, carrying and can be combined with repetitive actions as well as awkward postures.
Nitrile gloves should be worn when conducting environmental sampling. The nitrile gloves perform two functions including; 1. to prevent exposure to the substance being sampled; and 2. to prevent cross contamination of the samples.
Exception:
A JSEA must be performed and clearly identify the risk and why gloves cannot be worn to undertake the task. This must be signed off by the supervisor in charge.
24. Site Access
Before travelling to any site
• Ensure you have the correct inductions and competencies (refer
Section 8. Inductions).
• Check if access has been restricted by weather, Landowner
request, or work hazard control.
• Check for requirements to comply with vehicle wash down and
seed control inspections.
All sites are different, check with the Arrow Supervisor, HSE Field Officer(s) and / or Land Agent responsible for the site you are visiting to ensure compliance with Safety, Environment and Land Access rules / conditions applicable to the site including mobile phone and camera use.
Aim to complete and provide a Site Visit Notification Form to the CPC 48 hours in advance of your visit. The CPC can be contacted as follows:
Dalby: 07 4679 9000 [email protected] Moranbah: 07 4841 2000 [email protected]
24. Site Access (continued)
• Ensure you have the correct vehicle to access the area you are travelling to. 2WD vehicles are not allowed off road or on the leases. All wheel drive vehicles that are able to engage 4 wheel drive operation are authorised to be driven off-road.
• Lodge your Journey Management Plan with your supervisor.
Prohibited Activities in Arrow Energy leases / fields:
• Possessing, distributing or consuming illegal drugs – LSR #9. • Possessing and / or consuming (outside of designated areas),
selling or distributing alcohol.
• Working or driving with any detectable level of alcohol or drug - LSR #9.
• Swimming (excluding authorised facilities). • Fishing or hunting.
• Possessing or using firearms. • Keeping pets.
• Smoking outside of designated smoking areas
(including company vehicles) – LSR #8. • Littering or dumping of rubbish. • Collecting plants.
• Handling or feeding feral domestic animals (e.g. cats).
• Not harass any other person in any way.
• Not be noisy or uncouth.
• Not bring unauthorised people onto the site.
Behaviour and Hygiene Standards required in Arrow Energy leases / fields:
To ensure that all enjoy a comfortable and productive work and accommodation environment, you are expected to:
• Comply with the Environmental Authority conditions.
• Comply with all Arrow Energy Life Saving Rules and Land
Access Rules.
• Comply with the Land Access Conditions applicable to each
Landowner’s property.
• Maintain your personal hygiene and standard of dress (always
present Arrow Energy as a professional organisation to Land-owners and Community).
25. Emergency Procedures (individuals and first responders)
An emergency is a serious, unexpected, existing or imminent situation that requires immediate action to protect the health and safety of people or to limit damage to environment or property. Emergency situations require activation of the Arrow Emergency Response system and may require Queensland Emergency Services and/or other outside assistance to effectively manage the situation.
The first priority is to preserve the safety of people and secure the incident site.
If you discover an emergency situation or hear an emergency alarm / radio call:
• Stop work immediately and make worksite safe without
exposing personnel to danger.
• Consider wind direction and go on foot (a vehicle is a potential ignition source) to upwind muster point.
• If you are the discoverer or first responder to an emergency, establish and enforce an exclusion zone at a safe distance from the incident.
• Raise the alarm when you are outside the exclusion zone
(a mobile phone or radio is a potential ignition source). • Administer first aid.
• Monitor UHF or phone for instructions from the Emergency Controller.
• Send an escort to meet Emergency Services / Arrow Emergency
Response Team Forward Commander.
How to Raise the Alarm
For injuries, fire or security events requiring attendance of Queensland Ambulance Service, Queensland Fire and Rescue Service and the Queensland Police Service:
• Call 000 or 112 (mobile).
For operational and/or environmental emergencies and after any 000 call, use the following methods to notify the site (Rostered) Emergency Controller:
• Emergency Hotline 1800 779 488.
• UHF (Ch 20 North, Ch 50 Arrow South sites) begin the call with
“Emergency Emergency Emergency”. • Direct call to a supervisor.
25. Emergency Procedures
(individuals and first responders continued)
In all emergency situations, stay calm, be patient and listen to instructions.
• After the initial emergency response activities have concluded, ensure the incident scene is preserved to allow the investigators to accurately determine the contributing factors to the incident.
• In the process of carrying out emergency response activities there may be occasions where the conditions of Environmental Authorities are compromised. These must be recorded as an incident and reported to the regulatory authorities.
26. Incident Reporting
All incidents must be reported immediately to your supervisor.
Incidents include:
• Near misses and unsafe acts.
• Safety incidents. • Environmental incidents. • Security incidents. • Life saving rule breaches.
• HSE procedural non-compliances.
• Asset, plant or equipment damage.
• Regulatory non-compliance.
• Injuries and illnesses.
Once an incident has occurred, take note of what, when, where and how it happened as well as who it happened to. The incident must then be reported immediately to the relevant Arrow Supervisor. This is paramount as some regulatory authorities require notification of an incident within an
27. Personal and Company Security
Along with acting in a professional, polite and courteous manner the following points should be observed by all Arrow staff whilst on company business:
• Be aware of your surroundings and stay alert for potential security issues.
• Carry and wear your Arrow identification – in Brisbane this is the photo ID cards and lanyards, in both the North and South sites this is the Arrow uniform and site induction cards. • Secure Arrow assets including closing and locking buildings,
gates and unattended vehicles.
• Leave landholder’s gates as directed by the landholder and as outlined in the land access rules.
• Do not compromise your own personal safety while in the line
of your work.
• Do not leave sensitive company information unattended (i.e. clean desk policy).
• Secure computers and phones.
Report any security issues to the local authorities and Arrow supervisors.
Security incidents are typically:
• Sabotage. • Acts of terrorism.
• Unauthorised access to Arrow sites and information.
• Threatening behaviour.
• Protests. • Data theft.
28. Land Access Rules
Arrow operates on land that has various levels of access restrictions. Any land access that is not associated with day to day operations requires a Land Access Request (LAR). Check with your supervisor to ensure you comply with the access conditions. The LAR process identifies the land access, environmental and cultural heritage constraints imposed for conducting activities on the land. These are detailed in the Land Access Approval, or in the case of major works in an Environmental Management Plan (EMP). These documents set out the ground rules which protect Arrow and individuals from breaking the law. Any changes to plans and activities need to be approved by the Land Access Requests Coordinator.
The Land Access Approval and EMP documents detail:
• Land access arrangements such as land holder requirements,
safe access and weather constraints.
• The area of allowable vegetation disturbance.
• The threatened species, protected habitats (including waterways and wetlands), environmental and cultural heritage constraints.
• Other site specific requirements.
For any queries contact the Land Access Request Coordinator through the local site office.
ENTER
1 2 3
12 Land Access Rules
01Only Enter a property
with the approval of your supervisor who has cleared access with the landholder.
E
Do not interfere with the landholder’s property, equipment or operations. Use approved tracks and laydown areas. Drive at less than 10kph within 200m of buildings. Leave gates as signed or found.
E
Do not take firearms, weapons, animals, illicit drugs or alcohol onto the property.
E
Do not light fires unless authorised. Smoking is only permitted in the designated locations. Do not enter a site during or after wet weather without consent of the Land Liaison Officer (who has cleared access with the landholder) except in the case of a declared emergency. Only conduct activities
that are approved within the access conditions. Follow directions of Landholders. Report any directions that are not within the access conditions. Report landholder discussions, complaints or incidents to your supervisor or Land Liaison Officer.
Carry personal and vehicle identification showing that you are an employee or contractor
Do not negotiate with landholders. Only Land Liaison Officers are permitted to negotiate 02 03 04 05 07 08 09 10 11
29. Environmental Rules
There are many legal and other requirements in place to protect the environment. Arrow adheres to stringent licence conditions to gain permission to operate on our tenements. Both Arrow and individuals have a duty of care to the environment. Our environmental conditions to operate are included in the Environmental Authorities and must be strictly followed. If you are unclear about the requirements of an Environmental Authority (EA) contact the environmental advisors at the sites.
The following are the Arrow Rules relating to environmental management:
Rule 1: Adhere to Arrow Energy’s Health Safety and
Environmental Management System (HSEMS)
Rule 2: Store and handle chemicals in accordance with
Australian Standards
Rule 3: Contain and manage all coal seam gas water
Rule 4: Report and manage all spills
Rule 5: Manage all soils to prevent soil erosion and report
erosion issues
Rule 6: Ensure environmental training requirements are met
Rule 7: Maintain all equipment (e.g. regular calibration)
Rule 9: Never clear vegetation without a valid permit for the area being cleared
Rule 10: Prevent harm to wildlife and/or livestock or access to
any plant, equipment, assets, etc.
Rule 11: Notify a supervisor in a timely manner if
non-compliance is observed
Rule 12: Record the details of all complaints
Weeds
Arrow has a responsibility not to introduce or spread declared weeds. Declared weeds have the potential to ruin farmland and native habitat.
Staff and contractors must:
• Learn how to identify declared weeds and report presence to
the environment team.
• Complete weed wash down inspection and declaration of
vehicles and machinery in accordance with the Weed and Pathogen Management Procedure.
29. Environmental Rules (continued) Native Fauna and Flora
• All native plants and animals are protected by law. • Do not kill or harm any animals (including snakes). • Report any injury or death involving native wildlife.
• Employ a spotter catcher when identified in the Land Access
Approval or EMP.
• Comply with spotter catcher directions. • Do not disturb marked habitats.
• Follow species management plans when identified in the LAR
approval or EMP.
• Fence or screen infrastructure to exclude and prevent the entrapment of wildlife.
Watercourses and Wetlands
Watercourses and wetlands are important as they are sensitive to interference and often have high environmental values. They can be difficult to identify since they might only contain water for limited periods so it is important to understand where they are in relation to your site activities.
Key Points:
• Prevent contamination as watercourses and wetlands can
transport contaminants causing impacts to downstream habitats, catchments and water users.
• Prevent contamination by keeping construction and refuelling
activities away from watercourses (>100m).
• Do not disturb the area within a watercourse or wetland
without specific approvals and additional approved controls in place.
• Report any spills or incidents impacting watercourses or wetlands immediately to an Arrow supervisor.
• Ensure erosion and sediment controls are implemented,
29. Environmental Rules (continued) Erosion and Sediment Control
Soil is a precious resource that warrants our care and conservation. Uncontrolled erosion and sediment loss has the potential to contaminate waterways and wetlands.
Erosion and Sediment Control Plans are required for any activity that causes ground disturbance. These plans detail drainage, erosion and sediment controls to minimise soil loss and minimise contamination of waterways.
Soil Management Procedure
Spills
Prevent
• Employ and maintain containment systems.
• Understand the products employed in your work area, review
Chem Alert and Safety Data Sheets (SDS).
• Maintain spill kits and understand how and when to use them.
Notify
• Attend to notifications if neccessary, notify emergency services following incident management procedures.
Contain
• Safety first, do not put yourself or others in danger. • Restrict access to the area, evacuate if required.
• Contain the spill if possible and safely use sand or absorbent material to dam or absorb the spill.
• Prevent the spill from entering drains, dams, water courses or neighbouring properties.
Clean-up
30. Cultural Heritage Rules
Arrow has legal responsibilities in relation to aboriginal and non-aboriginal heritage.
Arrow works with the aboriginal groups to ensure appropriate management recommendations are in place for each site. Breaches can result in fines up to $100 000 for an individual and $1m for the company.
To comply with your legal responsibilities you must: • Not work without official approvals.
• Always check the approved access conditions before work
(Access and Approvals Conditions Form).
• Respect fenced and flagged sites. If damaged or in need of repair, contact your site supervisor immediately.
• Don’t move or remove any artifacts.
• If you see anything you are unsure of cease work immediately
and report it to your site supervisor, who will contact the Cultural Heritage team.
• If you find human remains, stop work immediately, notify local police and your supervisor. Contact the Cultural Heritage team on 07 3012 4895.
31. Employee Assistance Program (EAP)
The EAP is available to Arrow staff who seek professional counselling in relation to work matters, family matters, or any other personal matters that are impacting their health and well being.
The Arrow contracted counselling service is able to assist Arrow employees with psychological needs.
Arrow’s EAP support is provided by an external contractor. Employee Assistance Program 1300 360 364
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