SAP Cloud for Sales Integration to SAP ERP 6.0 End-to-end master data synchronization and process integration

End-to-end master data synchronization and process integration

SAP Cloud for Sales

Accounts & Prospects

Customer

Bidirectional synchronization of Customers and Contacts master data Unidirectional synchronization of Product/Material master data from ERP

Trigger real time creation of ERP Quotation Inquiry and Sales Order Inquiry from Cloud for Customer Opportunity

Real-time update of pricing in Opportunity based on ERP pricing conditions

Trigger real time creation of ERP Sales Order Inquiry from Cloud for Customer Quote PDF view of created Quote and Order in ERP

Periodic update to review relevant Sales Documents for an Account

Opportunity Sales Order Request Quote Request Products Material SAP ERP Pricing Recent Orders Sales Orders Sales Order Request Quotation Opportunity Quote / Order

SAP NetWeaver PI / SAP HANA Cloud Integration

Multiple Integration Touchpoints

Cloud for Customer

SAP ERP 6.0

SAP BI

REAL-TIME MASTER DATA SYNCHRONIZATION

2

INITIAL DATA LOAD

1

REPORT INTEGRATION/ HTML MASH-UP RECENT ORDERS INTEGRATION (Account 360)

4

DATA INTEGRATION – SALES OD to SAP BW DATA INTEGRATION – SAP BW to SALES OD

5 6 7

REAL-TIME OPPORTUNITY-TO-ORDER PROCESS INTEGRATION

Real-time Opportunity Pricing Check Real-time Quotation Processing Real-time Sales Order Processing Review of relevant Sales Documents

Initial Master Data Load

Cloud for Customer

SAP ERP 6.0 with Add-On

Initial Load

Contacts Accounts Products

Products – load of Material master. Pre-requisite for synchronization of updates from ERP to Cloud for Customer. Load

via integration.

Accounts – load of Customer master. Pre-requisite for synchronization of updates from ERP to Cloud for Customer.

Load via integration.

Contacts – load of Contacts for a Customer master. Load via integration.

* Manual maintenance without extractor content for SAP ERP

Integration

Contacts Accounts Products

Near Real-Time Master Data Synchronization

Cloud for Sales and Cloud for Service – ERP Integration

Customer in ERP – new and updated Customer Master is synchronized to Cloud for Customer.

Accounts in COD – Synchronization of Accounts from Cloud for Customer to ERP.

Prospects – Synchronization of Prospects between ERP and Cloud for Customer

Contacts in ERP –new and updated Contacts Master is synchronized to Cloud for Customer*

Contacts in COD – Synchronization of Contacts from Cloud for Customer to ERP. *

Products in ERP – new and updated Material Master is synchronized to Cloud for Customer.

* Contacts assigned to accounts/customers only

Cloud for Customer

SAP ERP [6.0 and above]

HANA Cloud Integration

BP / BP Address Customer Contact

BP / BP Address Contact Account

DEBMAS/ADRMAS/ADR3MAS Web Service

BP / BP Address Customer Contact

BP / BP Address Contact Account

DEBMAS/ADRMAS/ADR3MAS Web Service Product Material Master Product Product MATMAS Web Service

Opportunity-to-Order Process Integration

C4C Opportunity

ECC Quotation

Opportunity-to-Order Process Integration

View ERP PDF from Cloud

Opportunity-to-Order Process Integration

Opportunity Pricing Simulation - use Opportunity information and simulate pricing in ERP

Opportunity to Inquiry – initiate Inquiry creation in ERP directly from an Opportunity in Cloud for Customer Orders in ERP – Follow-up Orders created in ERP for the Opportunity are visible to Cloud for Customer. EHP2 is

required for Sales Orders. EHP3 is required for Sales Quotes.

View order via PDF - In order to view the PDF, EHP5 is required for the interfaces

Cloud for Customer

SAP ERP [6.0 and above]

SAP HANA Cloud Integration

Customer Quote /

Sales Order Request Opportunity

Web Service Customer Inquiry Quotation Order Opportunity View Pdf Web Service Sales Document Web Service Quotation Order Opportunity Pricing Opportunity

Web Service _{ERP IC}

Add-On

Sales Document Pricing Simulation

Web Service

Opportunity Related Sales Documents

Web Service

Sales Document

Web Service

Read Sales Document

Account

Sales Document

Web Service

Read Sales Document Related Sales Documents

Web Service

Quote & Order Header Info

EHP 2 for Sales Orders EHP 3 for Sales Quotes EHP 5 required

Opportunity Sales Document ID

Web Service

Sales Document Quotation Order

Ability to display recent transactions from SAP ERP system with header level information Header level data is persisted in Cloud for Sales and Service from SAP ERP

Customers are expected to extend the “Recent order” object and the corresponding integration

Other transactional object like invoice, order in back order, service issues etc can be added via SAP Cloud Developer Studio (PDI) as separate tabs within an account. Requires new Interfaces.

Recent Orders Integration

Cloud for Customer [12.06

and above]

SAP ERP [6.0 and above]

Recent Orders Integration

Sales and Cloud for Service – ERP Integration

Account Recent Orders

Web Service _{SAP OSS}

Note

Sales Document

Web Service

Custom logic/query

SAP Notes # 1724752 used to extract recent Sales Document information from ERP and pushing into Sales and Cloud for Service. Provides sample ABAP code (Program / Z-report) for SAP ERP to

Query Account ID Mapping from SAP Sales and Cloud for Service (Internal – External ID Mapping) Query recent open orders from SAP ERP

Call SAP Sales and Cloud for Service A2X service to create/update last 10 sales orders per accounts

Customers expected to enhance/extend code to include additional attributes.

Additional objects like Invoices built using Cloud for Customer studio will requires new interfaces to push data through A2X services

SAP NetWeaver PI

/ SAP HANA Cloud

Integration

SAP BI OnPremise

Data Transfer – SAP BW to Cloud for Sales and Cloud

for Service

Cloud for Sales and

Cloud for Service

BW Infoprovider: Infocube, DSO, Multiprovider, Infoset, Hybrid Provider BW Infoprovider: Infocube, DSO, Multiprovider, Infoset, Hybrid Provider

Data Transfer to Cloud Sales and Service

Open Hub Destination (DB table Open Hub Destination (DB table Transfer to db table A2X Service Detailed View UI / dashboard Custom BO / Extension Fields in Standard BO Lean BI Report / Embedded Components

Data in BI Infoproviders can be transferred into an Open Hub Destination.

In Cloud for Sales and Service, a custom BO (table) is created to store the data and its

associated web service (A2X) is generated. From BI, call the web service via a Z* program or PI and push the data from the Open Hub Destination into the custom BO (table) in Cloud for Sales and Service.

Data in custom BO can be exposed in Cloud for Sales and Service UI as embedded tables or as native reports.

SAP BI OnPremise

Report Integration / HTML Mash-Up in Sales and Cloud

for Service

Sales and Cloud for

Service

Create Query and Web Template HTML Mash-up Custom BO / Extension Fields in Standard BO Lean BI Report / Embedded Components consuming a BW 3.X web template in Sales

A BI query can be consumed in an HTML web template in BEx Web Application Designer 3.X The query shall have the Account ID as a variable to derive context specific data

Mapping information of Account IDs / Product IDs to be maintained in either Cloud for Sales and Service or BW to map the Cloud Sales and Service Account ID with the Account ID in ERP / BI

Report Integration / HTML Mash-Up in Sales and Cloud

for Service

HTML mash-up to show dashboard with BI / BW information consolidated for a specific account ERP Customer ID or CRM Customer ID on account header passed as parameter to the Mash-up

SAP BI OnPremise

Sales and Cloud for

Service

Data Transfer – Sales and Cloud for Service to SAP BW

(Minimum BI Version: BW 7.3SP5)

Master and Transactional Data Store (DSO, Infocube)

Transformation & DTP Master and Transactional Data Store (DSO, Infocube)

Transformation & DTP Data Transfer to SAP BI Data Loading in BI O D P D a ta S o u rc e f o r e a ch M D A V

Request from SAP BI to Cloud for Sales and

Service

•

In this mode of integration, data is transferred from Sales and Cloud for Service to SAP BI. The

data sources in Cloud for Sales and Service are exposed via Operational Data Provider (ODP)

service that are consumed by SAP BI.

Minimum BI version: BW 7.3 SP5