PS 423 (11/13)
Come work at CDSS where . . .
People come First!
Are you doing the same work day in and day out? Are you looking
for work that is challenging and rewarding? Are you looking for a
profession where you can help make a positive change? If so, read on!
If you are interested and would like to be part of the CDSS mission to make a
difference in the life of a child, a family or an elderly person, please submit your
application to:
Contact Information:
E M P L O Y M E N T O P P O R T U N I T Y
Staff Information Systems Analyst
Salary Range $5,295 - $6963
Full-Time Permanent
The Project Management Office within the Information Systems Division is seeking a highly
motivated and qualified individual to join our team. The Staff Information Systems Analyst
(SISA) Specialist functions as a Business Systems Analyst/Customer Relationship Manager
eliciting requirements, identifying IT business process improvement opportunities,
delineating business needs and ensuring the department is in compliance with control
agency requirements for IT projects. The SISA will use excellent customer relationship
skills as a liaison and interface between ISD and our business partners. The incumbent will
have the opportunity to work with Calif Dept of Technology and other departments to
perform benchmark research and coordinate project efforts through the Stage Gate
process. Assignments may involve projects with tight schedules, complex stakeholder mix
and high visibility. The SISA will typically be responsible for managing multiple efforts
concurrently. The incumbent may function as Project Lead managing small-medium sized
IT projects using the Project Management Body of Knowledge (PMBOK), Calif Proj Mngmt
Methodology (CA-PMM) and Business Analysis Body of Knowledge (BABOK)
methodologies. The SISA participates in every phase of the project life cycle controlling
scope, schedule and quality ensuring the product is thoroughly verified and validated prior
to deployment. The SISA will plan and ensure a smooth transition from DD&I to service and
support. This position requires the incumbent maintain consistent and regular attendance.
To apply, submit a State application (STD 678) to the below contact person. Indicate your
appointment eligibility in the "Explanations" section of the STD 678. All types of
appointments will be considered. All applicants, regardless of the type of eligibility, must
meet the Minimum Qualifications of the classification as described in the CalHR Job
Descriptions. Please submit a SOQ (narrative discussion - no more than 2 pages) of how
your education, training, experience and skills qualify you for this position.
Sharon Nicholson
744 P Street, MS 9-9-60
Sacramento, CA 95814
(916) 651-5566
Information Systems Division
Staff Information Systems Analyst (SISA)
Statement of Qualifications
In order to be considered for this position, you must submit a Statement of Qualifications in addition to
the standard State application, STD 678; resumes in lieu of a fully completed State application will not
be considered. Additionally, applications not including a Statement of Qualifications will be eliminated
from consideration for the position. The Statement of Qualifications should not exceed a total of two (2)
pages and should be completed using Arial 12 pt. font.
The Statement of Qualifications must address the following:
SPECIAL REQUIREMENTS OF POSITION (CHECK ALL THAT APPLY):
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Designated under Conflict of Interest Code.■
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Duties require participation in the DMV Pull Notice Program.■
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Requires repetitive movement of heavy objects.■
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Performs other duties requiring high physical demand. (Explain below)■
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None■
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Other (Explain below)STATE OF CALIFORNIA - HEALTH AND HUMAN SERVICES AGENCY CALIFORNIA DEPARTMENT OF SOCIAL SERVICES
State of California - Department of Social Services
DUTY STATEMENT
EMPLOYEE NAME:CLASSIFICATION:
DIVISION/BRANCH/REGION: (UNDERLINE ALL THAT APPLY) BUREAU/SECTION/UNIT: (UNDERLINE ALL THAT APPLY) SUPERVISOR’S NAME: SUPERVISOR’S CLASS:
POSITION NUMBER:
I certify that this duty statement represents an accurate description of the essential functions of this position.
I have read this duty statement and agree that it represents the duties I am assigned.
SUPERVISOR’S SIGNATURE DATE EMPLOYEE’S SIGNATURE DATE
SUPERVISION EXERCISED (Check one):
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None■
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Supervisor■
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Lead Person■
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Team LeaderPS 373 (8/00) Page 1 of 3
FOR SUPERVISORY POSITIONS ONLY: Indicate the number of positions by classification that this position DIRECTLY supervises.
Total number of positions for which this position is responsible:
FOR LEADPERSONS OR TEAM LEADERS ONLY: Indicate the number of positions by classification that this position LEADS.
MISSION OF ORGANIZATIONAL UNIT:
Vacant
Staff Information Systems Analyst - Specialist (SISA) 712-1312-XXX
ISD/Project Oversight and Strategic Technology Project Management & Systems Oversight (PMSO)
Sharon Nicholson Data Processing Manager II
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The Information Systems Division's (ISD) mission is to develop, support and promote the business value of
Information Technology (IT) which comes from the ability to conduct business processes more reliably, faster and at lower cost. ISD creates value by continually improving customer service and providing access to information that enables better decision making by CDSS business units. ISD accomplishes this by:
- effectively managing information systems and equipment;
- planning, communicating and implementing responsible information technology policies and solutions; and, - sharing and transferring information technology knowledge and tools.
CONCEPT OF POSITION:
A. RESPONSIBILITIES OF POSITION:
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Under general administrative direction of the Data Processing Manager II (DPM II), the Staff Information Systems Analyst (Specialist) (SISA) acts as the Business Systems Analyst and Project Lead over small-medium sized information technology (IT) projects. On large projects, the SISA will assist the project manager. Assignments may involve projects with tight schedules, complex stakeholder mix and high visibility. The incumbent will typically be responsible for concurrent management of multiple projects. The SISA performs user researcher eliciting requirements and identifying IT business process improvement opportunities, delineating business needs, and ensuring the department is in compliance with control agency requirements for IT projects.
40%: Lead enterprise governance activities and develop business case
Using Business Analysis Body of Knowledge (BABOK) methodologies, the incumbent will:
Analyze Information Technology Service Requests (ITSRs) for software change in order to fully understand business problems/opportunities by conducting stakeholder analysis, assessing capability gaps and determining business goals and objectives using SMART objectives. Assess the capabilities of the enterprise in order to understand the change needed to meet business needs and achieve strategic goals by analyzing the current state of the enterprise
architecture using SWOT analysis, user research and other analysis techniques to document the new capabilities required. Determine the most viable solution approach to meet the business through research, benchmarking, estimating time and costs, and leading multi-disciplinary or technical workshops to arrive at feasible solution alternatives. Define the solution scope by conceptualizing and documenting the recommended solution in enough detail to enable stakeholders to understand what the initiative will deliver and to allow IT governance to support a go/no go decision to invest and move forward with the proposed project. Document and track reportable projects through the California Department of Technology's (CDTs) Project Approval Lifecycle (PAL) process .
30%: Information Technology Customer Relationships Manager (CRM)
The CRM is the liaison and interface between Information Systems Division and business division partners. Excellent customer service will be provided by delivering the following supportive services: Provide technical expertise on a wide range of IT subjects to assist the business in determining how emerging technologies might enhance the future business needs of the department as a whole. Analyze and conduct user research to gain understanding of the current business processes and procedures and provide opportunities for business re-engineering improvements. Review submitted ITSRs for software change and conduct root cause analysis to determine business need. Develop and maintain positive working relationships with internal and external business stakeholders. Develop strategic alliances with external departments to identify service leveraging opportunities.
25%: Under the direction of the Data Processing Manager II, manage small-medium sized delegated projects Act as project manager in the project planning, initiation, executing, controlling and close-out activities of less complex IT projects using PMBOK, CA-PMM and BABOK methodologies. Collaborate with program and IT project team to prepare project work schedule based on WBS and activity list. Create, manage and communicate project schedule using MS Project and other tools. Clearly identify project stakeholders and CDSS IT resources’ roles and responsibilities. Elicit business requirements using focus groups, user stories, observation, prototyping and other techniques. Translate detailed IT system user requirements into functional requirements and in a clear manner that is comprehensible to developers/project team. Model business and data processes to aid stakeholder/developer understanding and define project scope. Collaborate with business partners to prioritize requirements and control project scope. Create and maintain requirements trace matrix for backward and forward tracing. Assist in the creation and review of system test plans and scripts. Review and validate system test plans/scripts, and oversee User
Acceptance Testing. Work with IT technical operations staff to ensure a smooth transition from development to post implementation.
B. SUPERVISION RECEIVED:
C. ADMINISTRATIVE RESPONSIBILITY:
D. PERSONAL CONTACTS:
E. ACTIONS AND CONSEQUENCES:
F. OTHER INFORMATION:
Page 3 of 3
The SISA (Specialist) acts under the general direction of the DPM II (Supervisor).
None
The SISA has contact with staff at all levels of the department, other departments and control agencies, e.g., Health and Human Services Agency, Department of Finance, Department of General Services, Department of Health Care Services, Office of Systems Integration, Federal Agencies, California Department of Technology and local
government organizations and stakeholders. The SISA also meets regularly with vendors and contractors.
The SISA must perform due diligence in completing staff work and exercise good judgment in their business analysis and project duties. The SISA is accountable for all assigned project deliverables. Failure to perform due diligence, exercise good judgment and meet deliverable deadlines would have an adverse impact on the ability of the ISD to deliver successful information technology projects that support the business and on the branch to provide knowledgeable, informed recommendations to the CDSS for effective use to technology.
This position requires the incumbent maintain consistent and regular attendance. Inconsistent attendance would shift workload to other employees and negatively impact the quality and time line of projects.
Knowledge and experience applying the Business Analyst Body of Knowledge (BABOK), Project Management Body of Knowledge (PMBOK), California Project Management Methodology (CA-PMM), or Information Technology Project Oversight Framework processes as a business analyst, project manager or team lead. Ability to
communicate complex technical and business process risks and issues to executive level staff. CBAP and/or PMP certification or eligibility is desirable. Experience in MS Office products, i.e., Word, Excel, Visio, MS Project. This position is subject to fingerprinting and criminal record clearance by the Department of Justice (DOJ) and the Federal Bureau of Investigation (FBI).
