Adutante Call Recording

Versadial Solutions

U.S. Toll Free: 1-877-723-4253

Adutante Call Recording

Contents

About Versadial Solutions

Why Choose Versadial Solutions

Adutante Specifications

Adutante at a Glance

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Adutante

About Versadial Solutions

Company History

In 1994 Versadial Solutions was launched

in California as a software development

consulting firm. Our first major contract was

developing software for a proprietary

multi-channel voice recorders manufactured for

the U.S. Government. With the success of

the project, focus then shifted to the

multi-channel voice recording industry.

There was a void in the small to medium

size business sector for call recording

soft-ware and hardsoft-ware solutions. Versadial

Solutions was one of the first companies to

design and develop an affordable solution

for these sectors.

In 1998, VSLogger was officially launched as a commercial product. The call recording software

provid-ed businesses around the world with the capability to easily integrate call recording solutions into their

computer and telephone systems.

Since 1998 Versadial has continued to improve and expand VSLogger. With the release of Adutante in

2011, Versadial Solutions merged call recording monitoring, screen capture and desktop analytics in an

integrated, easy to access web application platform.

Today, Versadial Solutions has a worldwide customer base, servicing clients in government,

manufac-turing, telecommunications, call centers, public safety, financial services and many other industries.

Versadial Solutions prides itself on our ability to offer cost saving and affordable call recording software

to multiple industries.

Benefits of Call Recording

• Reduce Personal Liability

• Reduce Costly Entry Errors

• Reduce Personal Calls

• Increase Business Security

• Improve Business Processes

• Conduct Performance Reviews

• Sales Training

Adutante

Why Choose Versadial Solutions?

World Wide Reach

We have a worldwide customer base, servicing clients in government, manufacturing,

telecommunica-tions, call centers, public safety, financial services and other industries.

Here are a few of our advantages:

• Voice recording software that is easy to use

• Non-proprietary PC hardware for ease of maintenance and scaling. Our systems support

hardware from several manufacturers. Allowing you the freedom to upgrade and expand

with the hardware of your choice

• No charge for multiple seat licenses of the remote client software

• Not-restrictive licensing: You pay for it once and you own it. Software can be moved to

another PC, sold or leased

• Near 0% return rate in 12 years of business

• 30 day money back guarantee

• Recording checksum for tamper proof recording

• Live Monitoring: Supervisors can monitor calls using multi-tiered security permission levels

• Automatic archiving to DVD and network drives

• Reliable systems running 24/7 with redundant power supplies and RAID hard disks

• Visual and audio alarms

• Agents, supervisors and managers can be given selectable access to one or all channels

and features

• Multi-site recording with centralized data storage access

• Capture caller ID, dialed numbers, SMDR, or ANI/ALI

• Reporting: Create and save custom reports, graphs and

charts

• Third party verification recording

• No mandatory yearly service contracts

• Quality Control Tests and Reports

• and Much More

Adutante

A

dutante Call Recording is a reliable and

powerful telephone monitoring tool

de-signed for small to large enterprise

environ-ments.

Adutante Call Recording is the perfect

solution for those who need a scalable and

customized system to assist them in monitoring

all incoming and outgoing calls.

Depending on your needs and requirements,

our recorder solution can be designed to not

only meet, but exceed your expectations.

Our software was designed with you in mind.

Adutante’s user interface will reduce your

overall training time and have you monitoring

and conducting quality control tests for your

organization within hours. Retrieve important

calls quickly and easily with powerful search

features, run reports, conduct QC, reduce

liabil-ity, and much more.

Combined with various recording engines,

Adutante can monitor:

• Phone Calls

• Radio

• PC Screens

• PC Activity

• Web Cams

Specifications

• Adutante Benefits

• Adutante Features When Combined With Our Multiple Recording Providers

• Simplified Adutante Call Recording Configuration

Adutante

• Live Monitoring

Centralized control allows supervisors to watch & listen.

• Reduce Corporate and Personal Liability

With a Call Recording System in place you can use the recorded evidence to defuse customer disputes before they escalate into costly lawsuits.

• Ease of Use

Convenient web-based interface. Intuitive user interface allows agents and managers to be easily trained.

• PCI Compliance

Ability to stop/pause/silence/erase recording(s) during exchange of sensitive information.

• Quality Control Tests

Unlimited number of quality control tests can be created and graded, providing instant feedback on calling agent’s productivity and growth.

• Multilingual

Easily translated to additional languages.

• Power Search Filters

Search and sort recordings by 12 different criteria.

• Exportable Reports

Multiple preset reports exportable to PDF.

• Sales Training

Grade individual or a group of calls, providing training and feedback to your agents. Easily mark successful calls and ineffective calls and export them to be used in group meetings to help train and pin-point strengths and weaknesses.

• Improve Customer Satisfaction

With the ability to grade and monitor calls, both current and past recordings, supervisors and managers have more control over the quality of their employees and their interactions with customers.

Adutante

Adutante Features

• Caller ID / Dialed Numbers • Inbound/Outbound Direction • Notes

• Duration

Reports

• View and Print Reports • Save Reports as PDF • Preset Reports • Custom Reports

Playback and Monitoring

• Live Monitoring

• Quick Recall of Recent Recordings • Standard Playback Controls • Save and Email Recordings • Create Private Links to Recordings

for Playback

• Bookmark (mark section of a call) • Note Tags

• Playback Speed and Volume Control

• Remote Playback, Unlimited Li-censes

Quality Control Grading

• Easily Grade Recordings • Create Unlimited Quality

Control Tests

• Unlimited Criteria per Test

• View Results in Percentage Grade • See Average Grade per Agent and

Historical Performance

Centralized Recordings

• Access VSLogger, Desktop Assis-tant and SBWin in one centralized location via preferred web browser

Adutante Scalability

• Unlimited Number of Recording Engines (Limited only by CPU and Bandwidth)

VSLogger Features

(Audio Recording Engine)

Recording Triggers • D-Channel • On-Hook/Off-hook • Voltage Levels • VOX(voice activation) • DTMF Tones • Function Buttons • Button Lamps / LEDs • External API (3rd party) • CTI Events

• Manual/Operator Commands

VSLogger Scalability

• System Limitations are Derived by Number of Available PCI Slots and System Performance

• Max 240 Channels for Extension-Side and 256 for Trunk-Extension-Side Recording per VSLogger Recorder

(Multiple Recorders Can be Combined for Larger Scale Applications)

• Number of Channels Can be Expanded by Simply Adding Extra Boards & Licenses

• Record Inputs Such as Analog, Digital PBX, VoIP, T1/E1, ISDN-BRI

Automatic Notifications

• Storage Full • Archive Full • Low Disk Space • and More CTI Integration • Zeacom Plugin • SER Plugin • SMDR/CDR

Desktop Assistant

Features

PC Screen Capture

• Record Agent Monitor on Event or Manual Trigger

• Merge Audio Recording with Agents PC Screen Capture

PC Analytics

• Capture PC Activity

• Monitor Current Applications and Last Used Application

SBWin Features

Remote Recording

• Record Individual Phones for Remote or at Home Agents • Upload Recordings at End of Day

or End of Call to Adutante

• Use Workstation Sound Card and Handset Adapter to Record Virtually Any Business Phone Type • Perfect for Small Remote Office • Simple and Low Cost Recording

Adutante can grab from multiple

recorders/engines across the network

and site locations, providing a

centralized location for recordings.

Adutante

Adutante Server Requirements Adutante is sold as a complete

system only. Speak with a Sales Account Manager to learn more about our complete system and

hard-ware configurations.

User PC Requirements

Call Center Agents running Adutante Desktop Assistant

PC: Minimum 512mb* OS: Windows

System Requirements

Remote Users/Managers OS: Windows, Linux, Mac Applications: Flash Player v10

* Screen Capture may require ad-ditional memory and CPU power

Simplified Adutante Call Recording Configuration

Database

Adutante installed with built-in default DB (Apache Derby)

Customers can configure Adutante to use other

DB servers , e.g.: PostgreSQL, Axion, MySQL, MSSQL ORACLE, SYBASE,

SAPDB, Firebird and others.

Recording Engines: VSLogger (Multiple Phones & Radio) | Desktop Assistant (Screen Capture & Analytics) | SBWin (Single Phone Line)

Integration Windows Active Server

Directory Scalability

Adutante can monitor multiple recording engines, providing a centralized location for

moni-toring various locations and employees.

Adutante

Feature Screenshots of Adutante

Adutante at a Glance

• Web Based User Interface with Access To Multiple Recording Engines

• Record PC Screen - Manual, On Events or Continuous

• Record PC Activity

• Coach & Motivate Employees Using Example Recordings

• Monitor and Run Preset Reports or Customize Reports

Adutante

Browser Based User Interface with

Access To Multiple Recorders (Engines)

VSLogger

Desktop Assistant

SBwin

Easy to Use

• Rich Client Interface (Web Browser) • Access and Control Multiple Recording

Engines

• Intuitive Design Gets Managers and Agents Up & Running In A Short Time

Record and Monitor Live Calls

• Record Automatically or Start Recordings Manually

• Recordings Capture Caller ID, Call Length & More • Add Text Notes to Any Call Recording

Adutante

Record PC Screen/Monitor - Manual, On Events or Continuous

Increase Business Productivity and ROI opportunities. With Adutante Screen Capture you can have a front row seat to the daily activities of your employees.

• Monitor Screen Activity

• Analyze Data For Increase Business Productivity • Manually Begin Recording Employee Screens

• Verify Employees Are Following Company Policy with PC Usage • Add Adutante Call Recorder and Capture All Phone Calls in One

Single Application

With Desktop Assistant configured with Adutante, you can record your agent’s PC screens.

Trigger PC screen capture on events, such as an inbound or out-bound phone call, or when a specific application is opened. You can also manually trigger recording the agents screen by selecting the PC monitor through the Adutante interface and click “Start Recording”.

Snapshots of an agent’s PC screen are also available via the Adutante interface, allowing the manager to get a quick peek at the agents current activity.

Increase

business productivity and maintain company policy and procedures by recording and

Adutante

Record PC Activity

ROI and Business Productivity are key factors when running your business. With the ability to monitor PC activity of your employees, you have a window into their daily activities. Monitor and record your employee’s daily workflow and analyze what programs they are using the most during the day, week, or month. Find out if productivity is decreasing because of outside distractions.

• See the Current and Last Activity an Employee Had on Their PC • Increase Business Productivity

• Run Reports on Daily Activity

• Verify Employees Are Following Company Policy with PC Usage

• Make Smarter Purchasing Decisions Based On Software Usage and Data • See a Snapshot of the Current Applications Opened on a Specific Agent

Run reports on an agent’s overall application history and see what programs are used most often and for how long. PC Analytics can also assist with triggering events to stop and

start recording when a specific window or application is activated. This feature is very useful for PCI compli-ance or when monitoring a specific event on the agent’s PC.

Adutante

Coach & Motivate Employees Using Example Recordings

Improve with Quality Control Tests

• Create Customized Tests

• Run Unlimited Tests*

• Tests Can Grade Quality, Service and More

• Grade in a Few Clicks While Listening to Call(s)

• Pull Performance Reports for Employees

• Conduct Training

• Improve Quality of Service and Customer

Satisfaction

• Improve Sales Techniques and Provide

In-Depth Training.

Adutante

Monitor and Run Preset Reports or Customize Reports

Reports Keep You In The Know!

• Use a Number of Pre-Defined Reports or

Create Your Own Customized Report

• Reports Can be Printed or Saved as

PDF Files

• Customize Your Report by Date Range

• Select What Agents or Phone Lines are

Included

• Display Data as Text or Graphs

• Compare Data by Day of the Week or

Hour of the Day

• See Call Length, Dead Time,

Performance

• Discover Your Busy Time Slots and Days

• Adjust Employee Shifts and Breaks To

Accommodate Customer Influx

• And Much More

Adutante

Refer to

VSLogger Recording Engine Brochure for in-depth recording scenarios

• Benefits and Drawbacks for Each Recording Scenario • Sample Setups & Uses for a Versadial System

Ways To Record

Telephone Calls