IP Office Release 8.1
FAQ Document
Version 1
June 18th 2012What is Server Edition? ... 3
How many users can Server Edition support? ... 3
What is the Primary and Secondary server? ... 3
Can I use my own servers? ... 3
How reliable are the Linux Servers? ... 3
What else can run on the Server? ... 3
How do you have resilience ‘built-in’? ... 3
Are calls maintained if the Primary fails? ... 3
If have an IP Office 500v2 at a remote location, configured with Server Edition, how does resilience work? ... 3
Will the digital and analog phones work if the IP Office fails? ... 3
How do the IP Phones re-register once the failed server or gateway is restored? .. 3
Does it run in a virtualized environment? ... 3
Can I support 1000 all IP Phone users? ... 4
Can I support 1000 digital/analog phones? ... 4
How many voice mail ports are supported? ... 4
How many one-X portal users are supported? ... 4
How do you support Digital phones, T1/PRI, analog phones etc? ... 4
What is required for the IP Office 500v2 to act as a gateway? ... 4
Do I need the multi-site license? ... 4
Can I support Nortel phones? ... 4
How is Server Edition Managed? ... 4
What changes in licensing for R8.1? ... 4
What’s involved in upgrading from R8.0 to R8.1? ... 4
What user solutions are supported on Server Edition? ... 4
I have mobile worker and teleworker solutions on the site I am upgrading what happens to them? ... 4
Is Advanced Edition supported? ... 5
If Advanced Edition is not supported, how do I provide Call Center functionality? 5 Can I re-use the User licenses I have on the IP Office 500v2 in my network when I convert to Server Edition? ... 5
I have 8 Preferred Edition ports on my IP Office 500v2 – Can I re-use those? ... 5
Can I support more than 4 receptionists now? ... 5
Are SIP trunks supported? ... 5
What other hardware is needed if I have all IP Phones and all SIP trunks ... 5
How many locations can I have with Server Edition? ... 5
Question Answer
What is Server Edition? Server Edition allows IP Office software to be run on a Linux based PC server
2 ports of VoiceMail PRO is included with Server Edition
How many users can Server Edition support?
1000 users in total.
• Any combination up to 1000 of IP, Digital, analog across 32 locations with a mix of Linux servers and IP Office 500v2
What is the Primary and Secondary server?
At least one primary server is required for ‘server edition’ – whether stand alone, or in a multi-site network.
The optional Secondary server is used for capacity and/or resilience
Can I use my own servers? Avaya will source the HP servers (HP DL 360 and HP DL 120). Software-only version of Server Edition will be in Controlled Introduction (C status).
How reliable are the Linux Servers? Both the primary, secondary and expansion systems are Linux-based servers. The HP DL 360 Primary server is a Dual – quad core Intel ® Xeon®
processors, dual hot pluggable power supplies, hot pluggable hard disks (RAID)
What else can run on the Server? The primary server can run Server Edition VoiceMail PRO (up to 100 ports) + one-X portal (up to 200 users)
How do you have resilience ‘built-in’?
With the addition of a secondary server, any phones that are registered to the primary will automatically fail over to the secondary. IP Phones on expansion systems can failover to either the Primary or Secondary server.
Are calls maintained if the Primary fails?
No, the call will be dropped while the IP Phone will re-register to the secondary or expansion servers. If have an IP Office 500v2 at a
remote location, configured with Server Edition, how does resilience work?
Pretty much the same way if it were on the same site. Any IP Phones that are registered with the IP Office 500 V2 will re-register to the Primary Server.
Will the digital and analog phones work if the IP Office fails?
No – only IP Phones will re-register How do the IP Phones re-register
once the failed server or gateway is restored?
Failback is under IT administrative control.
Does it run in a virtualized environment?
Can I support 1000 all IP Phone users?
Yes Can I support 1000 digital/analog
phones?
Yes – with server edition, any mix of phones can be supported (all IP Phones with Linux servers and digital, analog or IP Phones with the IP Office 500v2) How many voice mail ports are
supported?
Voicemail Pro has been expanded to support 100 voice ports
How many one-X portal users are supported?
200 one-X Portal Power Users can be supported on the primary server
500 one-X Portal users can be supported on an optional dedicated one-X Portal applications server. How do you support Digital phones,
T1/PRI, analog phones etc?
Exactly the same as we do today. The IP Office 500v2 (only) becomes the gateway
What is required for the IP Office 500v2 to act as a gateway?
A Server Edition license is required on each node (Linux Server and IP Office 500 V2)
Do I need the multi-site license? No, once server edition is deployed, multi-site licensing is not required
Can I support Nortel phones? Yes – It is no different than today - the IP Office 500v2 acts as the gateway, so the TCM 8 and DS30A and DS16A modules are supported
How is Server Edition Managed? Using a combination of the new web-based GUI and existing management interfaces. IP Office multi-locations are all managed centrally with a common view of: Users Hunt Groups, Short Codes, Incoming Call Routes, Directory, Time Profiles, Account Codes and User Rights
What changes in licensing for R8.1? Server Edition manages commonly used licenses centrally, i.e licensing for user solutions is all managed from the primary server. Licenses needed with
specific hardware modules reside locally on the individual P Office 500 v2.
What’s involved in upgrading from R8.0 to R8.1?
Server Edition is a new license, and will simply upgrade the IP Office 500v2. However, this first release of Server Edition is targeted at new locations. Upgrades for existing IP Office 500 V2 require
reprogramming to bring them into the Server Edition multisite solution
What user solutions are supported on Server Edition?
Receptionist, Office Worker and Power User I have mobile worker and
teleworker solutions on the site I
Existing licenses will need to be handled via commercial offers (SBR for now).
am upgrading what happens to them?
Is Advanced Edition supported? Server Edition does not support Advanced Edition. Contact Center solutions need to be handled via DevConnect – details are in the 8.1 Product Update If Advanced Edition is not
supported, how do I provide Call Center functionality?
CTI-Link and TAPI is available on Server Edition. We have several DevConnect partners who can provide Call Center functionality
Can I re-use the User licenses I have on the IP Office 500v2 in my
network when I convert to Server Edition?
Existing licenses will need to be handled via commercial offers (SBR for now).
I have 8 Preferred Edition ports on my IP Office 500v2 – Can I re-use those?
Existing licenses will need to be handled via commercial offers (SBR for now).
Can I support more than 4 receptionists now?
Yes, up to 10 are now supported
Are SIP trunks supported? Yes. Up to 250 SIP trunks per server and up to 125 SIP trunks per Expansion System What other hardware is needed if I
have all IP Phones and all SIP trunks
None! Just the PoE switches to support the phones, Server Edition supports SIP trunks natively
How many locations can I have with Server Edition?
32 total – with 1000 users
