INFRASTRUCTURE TECHNICAL LEAD
1. PURPOSE OF POSITION
This position is responsible for the delivery of operational support and maintenance of the TDHB IT infrastructure environment. This role is also pivotal in the development and delivery of infrastructure projects, changes and improvements. The Infrastructure Technical Lead provides technical leadership in terms of the development of infrastructure strategies and plans, mentoring of other team members and acting as an escalation point for incidents and requests.
2. ORGANISATIONAL VALUES
The Taranaki District Health Board (TDHB) is committed to the strategic actions and behaviours of
‘Work Together’:
• Treating people with trust, respect and compassion
• Communicating openly, honestly and acting with integrity
• Enabling professional and organisational standards to be met
• Support achievement and acknowledging successes
• Creating healthy and safe environments
• Welcoming new ideas
3. DIMENSIONS
Reports to: Solutions Manager
Number of people reporting to you 0, has indirect mentoring responsibility for 5-8 team members
Financial limits authority N/A
4. WORKING RELATIONSHIPS
External Internal
HealthShare Ltd.
Other DHBs Ministry of Health Vendors
Service Delivery Team
Solutions Teams
Customers and Users
5. ACCOUNTABILITIES
Key area of responsibility Expected outcomes 1. Maintain Solutions and
Existing Environment Deliver ICT operational service outcomes, as planned.
• Guiding and overseeing the delivery of infrastructure services in accordance with agreed service level targets, including:
o Accountability for infrastructure service availability and support responsiveness.
o Managing the monitoring, maintenance, upgrade and support of the TDHB IT infrastructure
environment.
o Overseeing reports and documentation related to the TDHB IT infrastructure environment operations.
o Developing and implementing infrastructure maintenance schedules for the TDHB IT infrastructure environment.
o Leading the development and implementation of infrastructure operational policies and procedures.
o Acting as an escalation point for incidents and events.
• Owning the relationship with designated ICT vendors and service providers.
• Analysing existing operations and identifying and implementing improvements to support growth of the TDHB IT infrastructure environment.
2. Solution Identification and Build
Create feasible optimal infrastructure solutions that meet customer needs and minimise risk.
• Contribute to the development of infrastructure strategies, roadmaps and plans.
• Assess the potential of emerging technologies and innovation ideas and determine suitability for TDHB.
• In the capacity of Senior Systems Engineer:
o Define functional and technical requirements.
o Formulate solutions and detailed designs.
o Build and test new and upgraded solutions.
o Document solutions and designs.
3. Mentor Team Members Contribute to the
• Be a focal point for the team for communication and issue
identification, resolution and escalation.
Organisational Accountabilities Expected Outcome for all employees
Treaty of Waitangi The Taranaki District Health Board embraces the three principles of the Treaty of Waitangi. In practical terms this means:
• Partnership; working together with iwi, hapu, whanau and Maori communities to develop strategies for improving the health status of Maori
• Participation; involving Maori at all levels of the sector in planning, development and delivery of health and disability services that are put in place to improve the health status of Maori
• Protection; ensuring Maori wellbeing is protected and improved as well as safeguarding Maori cultural concepts values and practices
Health and Safety
•Maintains a safe and healthy environment
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Complies with health & safety policies and procedures
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Carries out work in a way that does not adversely affect their health and safety or that of other workers
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Complies with procedures and correctly use personal protective equipment and safety devices provided
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Contributes to hazard identification and management process
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Reports accurately near misses/incidents/accidents in a timely manner
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