Benefits Guide
BMO® CashBack® World Elite™* MasterCard®*Table of contents
Upgrade your story today Getting started
Your card at a glance Take things up a notch Additional options
Everyday services to fit your life Complaint resolution
Terms & conditions
2
3
4
6
8
10
14
16
Getting started
Upgrade your story today
Thank you for choosing the BMO CashBack World Elite MasterCard.
With our highest earn rate and no limit, you’ll accumulate rewards faster - and on every purchase you make. Use your CashBack to grow your savings, invest, pay bills, book a trip for the family, or anything else you choose - it’s up to you.
1. Activate your new card(s) now to start enjoying CashBack today.
Visit www.bmo.com/activate
or call 1-866-991-4769 (TTY 1-866-859-2089) 2. Visit Online Banking at bmo.com.
Access your credit card account information anytime.
Getting started
4 5
You’ll earn 1.75% CashBack on all your purchases1 with no limit – that’s our highest earn rate.
Feel confident in your purchases with Extended Warranty Plus2 and Purchase Protection Plus2. Your card also comes with Collision Damage Waiver coverage and Out-of-Province/Out-of-Country Emergency Medical benefits,3 along with Roadside Assistance.4
Your card at a glance
Your card at a glance
Earning potential
Earn 1.75% CashBack on every purchase.1 Car rentals
Receive up to 25% discount at participating National Car Rental®††
and Alamo Rent A Car®** locations.3 CashBack redemption
Earn unlimited CashBack to your credit card on every purchase you make – with no limits or restrictions. Use your CashBack rewards to grow savings, to invest, book a trip for the family, or anything else you choose.
Concierge service
Need theatre ticket information? Restaurant reservations?
Scheduling activities for your children? Enjoy free 24-hour access to our experienced concierge staff. For more information, call 1-800-741-6758.
Roadside assistance4
Includes free battery boosts, flat-tire change, lockout service and towing (a $69/year value), so there’s no need to purchase alternative roadside coverage.
Additional cards
Add additional cardholder(s) to your account for FREE and earn even more CashBack.
! For more information on your
BMO CashBack World Elite MasterCard,
visit bmo.com/creditcards
Spend more, get more CashBack. Use your card for all your purchases to maximize your rewards.
Take things up a notch
Emergency Travel and Medical Protection
Travel with coverage for Car Rental and Collision Damage Waiver benefits, Unexpected Return Home benefits, Common Carrier Accidental Death and Dismemberment benefits, and more. Plus, get Out-of-Province/Out-of-Country Emergency Medical benefits for journeys up to 8 days (up to $2 million in eligible medical expense3). For more details, please review the BMO CashBack World Elite Travel and Medical Protection Certificate of Insurance in your BMO CashBack World Elite information booklet.
Extended Warranty Plus2
Save the cost of buying optional extended warranty insurance on your next purchase by paying with your BMO credit card.
Subject to limitations and exclusions, this coverage increases the original manufacturer’s warranty period up to two additional years.
Purchase Protection Plus2
Get added protection. Items purchased with your card
are automatically insured, subject to limitations and exclusions.
Your card at a glance against theft or damage for up to 180 days from date of purchase. For full details on Extended Warranty Plus and Purchase Protection Plus please refer to the information booklet you received with your card.
!
For full details about these features, visit “My BMO Credit Card” at bmo.com/creditcards or call us at 1‑866‑991‑4769.
Take things up a notch
9
Additional options
Add any of the above options to your card by calling 1-866-991-4769.
Additional options 6
Optional Credit Card Balance Protection7
Help protect yourself and your family in the event of unexpected loss of income by insuring the balance on your BMO MasterCard.
The premium for BMO Credit Card Balance Protection is 94 cents for each $100 of your total average daily balance (plus applicable provincial taxes).
Optional extended Travel and Medical Protection8 Going on an extended trip? Consider supplementing the 8-day medical coverage included with your card, with coverage for trips up to 31 days for an additional fee.
And, if you’re 65 or over, ask about our Total Travel and Medical Protection plans.
ChangeIt®±* is a convenient way to help those in need. When you make a purchase with your BMO credit card, you can round up your purchase price and donate the difference.
You choose the charities and how much you’d like to give. ChangeIt will do the rest. Your donation goes directly to your chosen charities, and the charities will issue annual tax receipts.
To enrol your credit card, register at changeit.ca.
!
It’s more than just a piece of plastic. Your BMO CashBack World Elite MasterCard includes a comprehensive suite of up-to-date card security and payment technologies, and account support services. Designed for everyday convenience, credit protection and more, these features make your new card the perfect payment option for you.
Everyday services to fit your life
Security and protection
Worldwide support
If you have an emergency virtually anywhere in the world, you can contact the MasterCard Assistance Centre 24 hours a day:
• 1-800-247-4623 (within Canada and the U.S.)
• 314-275-6690 (outside North America, call collect)
Travel notification
Whenever you travel outside of Canada, it’s important to let us know if you’ll be using your BMO CashBack World Elite MasterCard. You can provide us with your travel plans online or through BMO Mobile Banking so we can help reduce potential issues with international transactions, and we’ll know to expect out-of-country charges on your credit card.
Quick and easy to use, it’s available 24/7 through BMO Online Banking.
MasterCard SecureCode™*
MasterCard SecureCode offers you a more secure Internet shopping experience when you use your BMO MasterCard online. Register for your personal MasterCard SecureCode today at bmo.com/securecode.
Identity theft recovery
Should you become a victim of identity theft, call IDefence®§
toll-free at 1-866-323-7187. Help is available around the clock.
Specialists will help you find the fastest and most efficient way to correct your financial information and restore your personal reputation.
Everyday services to fit your life
12 13
Added value service
MasterCard Contactless™*
Your BMO MasterCard lets you make purchases at contactless terminals without having to swipe your card. Simply tap your card with contactless feature on the terminal and away you go. For more information, visit mastercard.ca/tapandgo.
For additional convenience, you can order a Mobile Tag, which sticks to the back of your mobile device. It’s as easy as Tap & GoTM*. Plus, if you collect rewards on your credit card, you’ll collect them on your Mobile Tag purchases also.
For more details, visit bmo.com/mobiletag.
eStatements and eStatement alerts
Securely view eStatements for your BMO MasterCard account anytime through BMO Online Banking. Sign up to receive alerts by email or text message to let you know when your eStatements are available to view. eStatement Alerts will help you keep on top of your credit card payments.
Convenient bill payment
Use the following options to make payments on your BMO CashBack World Elite MasterCard:
• Directly from your BMO bank account:
• BMO ATM
• BMO Online & Mobile Banking: Visit bmo.com to register.
• BMO Telephone Banking: call 1-800-363-9992 to register.
• Pre-authorized payments: Automatic monthly payments from your BMO account or an account at any financial payment institution in Canada. Call 1-866-991-4769 for more information.
• In person at any BMO Bank of Montreal branch.
Zero Liability Protection9 for lost or stolen cards
With your BMO MasterCard, you have peace of mind knowing that you won’t be held responsible for unauthorized purchases – in the store, over the telephone or online. With Zero Liability Protection, if someone uses your card without your authorization, you are not liable if:
• you did not contribute to the unauthorized use
• you used reasonable care to safeguard your card and PIN
• you notify us by telephone within 24 hours of discovering the loss, theft or misuse of your card or cheques, or after you discover or suspect that someone else knows your PIN
• you haven’t reported two or more unauthorized transactions in the last 12 months, and
• your account is in good standing
If you don’t meet these criteria, you will be liable for all charges incurred in connection with the unauthorized use.
Safeguarding your card, PIN and cheques
Please take care to safeguard your card, PIN and credit card cheques against loss, theft or misuse. To safeguard your PIN:
• you must not voluntarily disclose your PIN
• you must keep your PIN separate from your card
• you must not choose a PIN selected from your name, date of birth, telephone numbers, address or social insurance number When inputting your PIN into an ATM or point-of-sale terminal, telephone or computer in public areas, please take reasonable precautions, such as ensuring that no one is watching you by using your body or hand as a shield in order to conceal your PIN from the view of others.
We encourage you to be cautious of websites, online services, callers or other parties pretending to be Bank of Montreal (or a subsidiary) that ask for this information or purport to bring together, summarize, aggregate or consolidate your financial data and other information that is currently available to you online.
You must notify us by telephone within 24 hours if you learn of the loss, theft or misuse of your card or cheques, or if you know or suspect that someone else knows your PIN.
We hope you’ll never have a complaint about your BMO Cashback World Elite MasterCard or its features, but if you do, we encourage you to contact us so that we can work together to find a resolution.
Here are the four steps you can follow:
Complaint resolution
Step 1
Talk to a Customer Contact Centre representative. If your complaint is not resolved, please involve the supervisor.
Call: 1-866-991-4769 TTY: 1-866-859-2089 Or write to:
Senior Manager, Customer Contact Centre BMO Bank of Montreal – Customer Contact Centre P.O. Box 3400, RPO Streetsville
Mississauga, ON L5M 0S9 Fax: 1-877-887-9991 (English) Fax: 1-877-227-6428 (Français)
Step 2
If your complaint is unresolved after following Step 1, you may contact:
Office of the Head, Channel Strategies and Solutions BMO Bank of Montreal
P.O. Box 3400, RPO Streetsville
Step 3
If your complaint is still unresolved after following Step 1 and 2, you may escalate the matter to BMO Financial Group’s Ombudsman for further review of your complaint.
BMO Financial Group Ombudsman
1 First Canadian Place, P.O. Box 150, Toronto, ON M5X 1H3 Call: 1-800-371-2541
Fax: 1-800-766-8029
Email: bmo.ombudsman@bmo.com
Step 4
If your complaint has been reviewed by BMO’s Ombudsman and you are not satisfied with the recommendation on your complaint, you have 180 days from receipt of the recommendation to contact the Ombudsman for Banking Services and Investments (OBSI).
Ombudsman for Banking Services and Investments 401 Bay Street, Suite 1505, P.O. Box 5, Toronto, ON M5H 2Y4 Call: 1-888-451-4519
Fax: 1-888-422-2865 Email: ombudsman@obsi.ca www.obsi.ca
Financial Consumer Agency of Canada
The Financial Consumer Agency of Canada (FCAC) supervises federally regulated financial institutions to ensure they comply with federal consumer protection laws. For example, financial institutions are required to provide consumers with information about complaint handling procedures, fees and interest rates.
If you have a complaint about a potential violation of a consumer protection law, you may contact the FCAC in writing at:
Financial Consumer Agency of Canada
6th Floor, Enterprise Building, 427 Laurier Avenue West, Ottawa, Ontario K1R 1B9
Call: 1-866-461-FCAC (3222) English Call: 1-866-461-ACFC (2232) Français
Complaint resolution
17 The information in this booklet is correct as of May 13, 2015, and is subject to change.
1 Offer is cumulative over the statement period. Award of CashBack rewards is made for purchases charged to your account (less refunds and excluding cash advances, cash-like transactions, interest charges, fees, payments, credit or debit adjustments) and is subject to the CashBack Rewards Terms and Conditions. CashBack rewards will be rounded down to the nearest cent.
2 BMO MasterCard Extended Warranty Plus and Purchase Protection Plus insurance benefits subject to limitations and exclusions provided by Allianz Global Risks US Insurance Company (Canadian Branch).
3 Subject to Terms and Conditions, including limitations and exclusions contained in the BMO CashBack World Elite Travel and Medical Protection Certificate of Insurance, which is sent to new cardholders; please refer to the Certificate for further details. Out-of-Province/Out-of- Country Emergency Medical benefits are only applicable to cardholders under the age of 65.
BMO MasterCard insurance benefits provided by Allianz Global Risks US Insurance Company (Canadian Branch).
4 With the BMO CashBack World Elite MasterCard, you will receive a free membership of the Dominion Automobile Association and the benefits of their BMO Roadside Assistance Program (Basic Coverage). Membership terms and the features of the plan are described in the Certificate that you will receive. DAA requires BMO to provide any information reasonably required for the sole purpose of confirming that you are covered by the Program.
5 The contract ID number (3717122 for National Car Rental and 7014883 for Alamo Rent A Car) must be included when making a car rental reservation to receive discounts. Discount applies to base rate only at participating National Car Rental and Alamo Rent A Car locations. Discount varies by rental date, location and vehicle type. Taxes, other governmentally-authorized or imposed surcharges (including GST), license and concession recoupment fees, airport and airport facility fees, fuel, additional driver fee, one-way rental charge and optional items (such as LDW up to US$30 per day) are extra. Renter must meet standard age, driver and credit requirements.
24-hour advance reservation required. May not be combined with other discounts. Availability is limited. Subject to change without notice.
6 If you remove an optional feature from your account before the annual anniversary date, you may not receive a full refund.
7 The premium is $0.94 per $100 of your total average daily balance for the billing cycle plus applicable provincial taxes. This average daily balance is obtained by adding up your credit card account balances from the end of each day in the billing cycle, including any interest and other charges. That amount is then divided by the number of days in the billing cycle to get the total average daily balance. Subject to Terms and Conditions, including limitations and exclusions contained in the BMO Credit Card Balance Protection Certificate of Insurance. Please refer to the Certificate for further details. Insurance benefits provided by The Manufacturers Life Insurance Company for life, critical illness, total disability, hospitalization, and terminal illness care giving benefits and First North American Insurance Company for the job loss benefit.
8 Subject to terms and conditions, including limitations and exclusions, contained in the Certificate of Insurance. Please refer to the Certificate for further details. BMO MasterCard insurance benefits provided by Allianz Global Risks US Insurance Company (Canadian Branch).
Not available to residents of Quebec.
9 If your card is used without your authorization, you will not be liable if you did not knowingly contribute to the unauthorized use; you used reasonable care to keep your card safe from loss, theft or misuse; you kept your PIN confidential and separate from your card; you notify us by telephone within 24 hours if you learn of the loss, theft or misuse of your card, or if you know or suspect that someone else knows your PIN; there have not been two or more unauthorized uses of your card in the last 12 months; and your account is in good standing. If you don’t meet these criteria, you will be liable for all charges incurred in connection with the unauthorized use.
™/® Trademarks/registered trademarks of Bank of Montreal.
™*/®* Trademarks/registered trademarks of MasterCard International Incorporated.
™† Priority Pass is a trademark of Priority Pass Inc.
®§ IDefence is a registered trademark of Davis + Henderson, Limited Partnership.
®†† National, and the “flag” are trademarks of Vanguard Trademarks Holding USA, LLC.
®** Alamo is a trademark of Vanguard Trademarks Holdings USA, LLC.
®±* Registered trademark of Formulating Change Inc. & conditions Terms
16
The information in this booklet is correct as of May 13, 2015.
