Contact details
Delivery trade transactions
For new transactions please use the online transaction service Rabo Trade Access or use the
(order)forms available at
www.rabobank.nl/tradeservices
. Your transactions can be submitted to
Rabobank via the following methods.
Digital Internet Rabo Trade Access (RTA) Email (in PDF) ts.verwerking@rn.rabobank.nl
Manual Via post/express Rabobank Nederland, Department Trade Services Leidseveer 30-35 (UL 3.01)
3511 SB Utrecht The Netherlands
Please mind the following items when filling out the (order)forms:
Use the latest version of the (order)forms. Download the (order)forms from
www.rabobank.nl/tradeservices
.
Fill out all mandatory fields; these fields are indicated bold.
For support filling out the (order)forms please use the help documents.
All forms need to be signed correctly to be processed by Trade Services.
For information about your trade transactions
Trade Service Desk is available on working days between 8:00 a.m. and 5:30 p.m. (C.E.T.).
Telephone: +31 (0)30 – 216 36 00
Email:
trade.servicedesk@rabobank.com
Have your contact details been changed?
Contact details and instructions for trade
transactions.
Documentary Collections
Documentary Collections
The exporter in a trade deal opens the documentary collection at his bank. When you export to
other countries, you can order for an export collection at the Rabobank. For import transactions
your supplier orders for a documentary collection at his bank. In this situation it is called an Import
Collection.
Delivery export collection
An order for an export collection can be initiated digitally via Rabo Trade Access or via the
(application)forms available at
www.rabobank.nl/tradeservices
.
For customers who are more experienced with export collections, Rabo Trade Access offers a
variant called direct collections. With this variant you can send the documents directly to the bank
of your customer.
Instructions
Rabo Trade Access (RTA)
Manual
1. Initiation You deliver your order to export collection digitally via RTA.
You deliver your order to export collection digitally via RTA.
Fill out the latest order form completely and ensure proper signature.
2. Delivery After digital signature the order is submitted automatically. Print the letter from RTA and send this including original documents to Trade Services via mail or express.
After digital signature the order is submitted automatically. Send the original documents via certified mail or courier directly to the bank of the customer.
Sign the correctly entered export collection (order)form and send it including original documents to Trade Services via mail or express.
3. Information Trace order status online via RTA. For status information you can contact Trade Service Desk.
4. Settlement You will receive confirmation of receipt and processing via mail from Trade Services. You can follow the documents based on the number of the export collection by the courier.
Request for discounting the Export Collection?
Documentary Collections
Receiving import collection
To receive a documentary collection please inform your supplier about the address of Rabobank
Netherlands Trade Services department.
2 types of import collections are mentioned in the instructions below:
Documents against payments (D/P)
Documents against acceptance (D/A)
Instructions
Rabo Trade Access (RTA)
Manual
1. Initiation Your supplier instructs his bank to send the order for import collection to Rabobank Trade Services.
2. Receipt The Trade Services department processes the received order for import collection. 3. Information D/P:
The payment order with the scanned documents (PDF) will be made available online. D/A: The acceptance confirmation with the scanned documents (PDF) will be made available online. D/P:
Trade Services will send you an email with the payment order of the scanned documents (PDF).
D/A:
Trade Services will send an email request to accept the bill of exchange with the scanned
documents (PDF). 4. Acceptance D/P:
In agreement you sign the payment order online in RTA.
D/A:
In agreement you sign the acceptance confirmation of the bill of exchange online in RTA.
D/P:
In agreement print and sign the payment order.
D/A:
In agreement print and sign for the acceptance of the bill of exchange.
Please return by email (preferred for speed) or by mail to Trade Services.
Important: When returning the signed payment or confirmation of acceptance take into
account the time with a courier to get the documents to you. When your approve acceptance with D/A, you thereby authorize the Rabobank to draw the bill of exchange or promissory note on your behalf.
5. Verify Trade Services processes the payment order / acceptance of your agreement after internal check for required liquidity.
Letters of Credit
Letters of Credit
The importer (or buyer) opens the Letter of Credit (L/C) at the bank.
Export L/C
When exporting and agreed about applying an L/C for the payment, the counterparty opens the L/C
at the bank. The counterparty bank sends the L/C to the Rabobank.
Instructions
Rabo Trade Access (RTA)
Manual
1. Initiation Your buyer instructs his bank to send the order for Export Letter of Credit (L/C) to Rabobank Trade Services Department. Please inform your supplier about the correct SWIFT address: RABONL2U.
2. Receipt The advice is sent from the foreign bank to Rabobank and processed by Trade Services. 3. Information The L/C is visible online after processing. In
RTA you can track status and content of your export L/C.
You will receive the original L/C after processing by courier.
You will receive the original L/C after processing by courier.
4. Delivery You send your documents under an export L/C including the remittance letter by courier or registered mail directly to Trade Services.
You send your documents under an export L/C including the remittance letter by courier or registered mail directly to Trade Services. 5. Settlement Any discrepancies in the documents are forwarded to you by Trade Services by e-mail. For a
quick turnaround, it is important that you timely respond to this message. Trade Services processes the settlement of the L/C.
6. Verification For L/C ‘Under usual reserve’ before settlement your financial capacity is verified. 7. Invoice After settlement the invoice is sent by post.
Do you want to reduce the risk of the foreign bank and confirm your export L/C?
For confirmation of an export L/C you can indicate your customer. Based on the instructions of the
foreign bank, the L/C will be confirmed when possible.
Do you want the export L/C to be discounted?
Letters of Credit
Import L/C
When importing products or services the Letter of Credit (L/C) has to be opened by the import (or
buyer).
Instructions
Rabo Trade Access (RTA)
Manual
1. Initiation You deliver your order to open (or
amendment) an import L/C online via RTA.
You send your order (completed and signed order form) to open (or amendment) an import L/C directly to Trade Services, preferably by email.
2. Receipt After approval of the local member bank in RTA the order is processed by Trade Services.
Trade Services receives the order and requests the local member bank for approval. 3. Information In RTA, you can view the online status
information and MT700 messages of opened L/C’s and MT707 messages from the current changes in L/C's.
You will receive confirmation of the MT700 and / or MT707 by mail.
After approval of the local member bank the order is processed. You will receive
confirmation of the MT700 and / or MT707 by mail.
4. Acceptance Trade Services receives the documents from overseas and performs checks.
5. Settlement Any discrepancies in the documents are forwarded to you by Trade Services by e-mail. For a quick turnaround, it is important that you timely respond to this message. Trade Services processes the settlement of the L/C.
International bank guarantees
International bank guarantees
A bank guarantee is a guarantee in order to ensure that a service is rendered. You can get a bank
guarantee in favour of your partner or receive a guarantee.
International bank guarantee outgoing
Instructions
Rabo Trade Access (RTA)
Manual
1. Initiation You deliver your order to set (or change) a bank guarantee online via the bank guarantee module in RTA.
You send your (completed and signed) order form to set (or change) a bank guarantee directly to Trade Services, preferably by email.
2. Reception After approval of your local member bank your order is processed by Trade Services.
Trade Services receives the order and requests for approval from your local member bank. After approval your order is processed by Trade Services.
3. Settlement For questions about the bank guarantee to be issued, Trade Services will contact you directly. 4. Documents You will receive the confirmation letter and copy by mail.
International bank guarantee incoming
Incoming bank guarantees are processed manually.
Steps
Manual
1. Initiation and processing
Trade Services receives the bank guarantee from a foreign bank and processes it.
2. Receipt You will receive the confirmation letter of advice, including swift message copy, by post from Trade Services. In case of an original bank guarantee, you will receive it by courier.