Benefits of a Hosted Troux Environment ...3
Convenience ...3
Time-to-Value ...3
Reduced Cost of Ownership...3
Scalability and Flexibility ...3
Security ...4
Reliability ...4
Expertise ...4
Choosing the Right Hosting Option for You ...5
Cloud Hosting ...5
Dedicated Hosting ...5
On Demand ...5
Configuration and Connection Options ...6
Connecting to Other Systems...6
Single Sign-On Integration ...6
Report Configuration ...6
Additional Configurations ...6
Upgrades ...6
Flexible Hosted Architecture ...7
Built on the World’s Largest Hosted Infrastructure ...7
Security Overview ...8
Physical Security ...8
Operational Security ...8
Infrastructure Security ...8
Administration and Support ...9
Administration ...9
Development and Testing ...9
Support ...9
Benefits of a Hosted Troux Environment
Troux’s market-leading solutions are now available as hosted options, opening up a range of added benefits to Troux customers.
Convenience
Your goals are business related and you don’t have the time or money to install and maintain IT infrastructure. Nor do you want to wait for approvals and funding to get somebody else to do it. With Troux’s hosting options, all your system setup and maintenance is taken care of so you just login and go.
Figure 1: Troux applications - ready to use
Time-to-Value
Every day saved in setting up your applications is an extra day that you can be delivering business value. And every day really counts with Troux. Its applications have been independently assessed as delivering over 700% ROI. Use Troux’s Accelerator approach in conjunction with hosting to further speed value delivery.
In most cases, a new system can be up and running within days of initial order.
Reduced Cost of Ownership
With Troux’s hosted options, you don’t need to pay for any additional hardware, software or storage or the resources to maintain them. We take care of all the administration and operation of the hardware and software. Our hosting fees are extremely competitive and deliver a strong ROI when compared to purchasing and managing internal equipment, in addition to training and managing staff.
Scalability and Flexibility
Security
Troux is used by some of the world’s largest and most competitive companies as well as most major government agencies - where information and user security is paramount.
Troux has partnered with Rackspace –the leading global provider of managed hosting and cloud services – and by using Rackspace’s extensive security and management expertise, Troux provides a multi-layered approach to security:
• Physical Security. We lock down and log all physical access to servers at our datacenter.
• Operational Security. Our business processes follow security best practices to limit access to confidential
information and maintain tight security over time.
• System Security. We lock down customer systems from the inside, starting with hardened operating systems and
up-to-date patching.
For more details on these security aspects, please see the security section later in this paper.
Reliability
Troux hosting options use the advanced System Management demanded by the world’s leading companies, including:
• 24x7x365 operation
• Extensive monitoring
• Encrypted offsite backups
• Oracle 11g database
• RAID-based storage
Expertise
Choosing the Right Hosting Option for You
Troux provides three hosting options suited to the needs of different organizations.
Cloud Hosting
With cloud hosting, you purchase your Troux software and we host it in a secure cloud environment for a monthly service charge. Although the hardware infrastructure is shared, your instance of Troux is dedicated only to you, and not shared with any other customers. Cloud hosting is the most cost-effective hosting and license option for most customers and gives the flexibility of moving licenses in-house if necessary.
Dedicated Hosting
This is the best option customers requiring dedicated infrastructure for hosting their perpetual Troux software licenses. Dedicated hosting provides you a completely private hardware and software environment for Troux. Dedicated hosting allows the most extensive possibilities for data source integration and customization. Additional options for encrypted Oracle Enterprise data storage are available. Dedicated hosting may be the best option when extensive customization or data integration are necessary. Options are available for complete redundancy and failover.
On Demand
This is a good option for customers waiting for funds to purchase perpetual licenses, enabling them to get going immediately and then move to a Cloud Hosting or customer on-premise hosting when appropriate. Troux provides the hardware, software, and operational expertise to enable you to achieve business results most quickly and easily.
Cloud Hosting Dedicated Hosting On Demand
Software Licenses Perpetual Perpetual Rented
Infrastructure Shared Dedicated Shared
Hosting Cost Low High Low
Configuration and Connection Options
Troux applications are renowned for their connectivity and configurability. By default, all hosting options include:
• Customer branding and colors on the UI
• Connection to local Troux Architect clients
• Excel-based data collection and loading
Connecting to Other Systems
Direct connection to other systems, such as PPM and CMDB, is also available using Troux collectors. Data transfers are fully encrypted. An additional setup charge is quoted for direct connections.
Single Sign-On Integration
Troux hosting supports a number of single sign-on user authentication and authorization options for Active Directory, LDAP, Computer Associated SiteMinder, SAML 2.0, and others. This enables you to manage your Troux users who use systems and processes that you already have in-house. An additional setup charge is quoted for SSO.
Report and Visualization Configuration
User configured reports and visualizations may be added to the system. Report and visualization configuration services are also available from Troux.
Additional Configurations
Where possible, we recommend that customers stay with the default system configurations, but additional configuration options, such as UI changes and workflows, are also available where required. Please contact your Troux consultant for details.
Upgrades
Flexible Hosted Architecture
Figure 2: A flexible, scalable, secure architecture
Built on the World’s Largest Hosted Infrastructure
With more than 170,000 customers, Troux’s hosting partner Rackspace is the world’s leader in hosting and cloud computing. Rackspace is a leader in Gartner’s December 2011 Magic Quadrant and recognized as a Top Performing Technology Company by Bloomberg.
Cloud File Storage
Encrypted Backup SSL Encrypted SSL Encrypted Identity Management Provider SSL Encrypted Cloud Files storage for encrypted backups Logical Firewall layer. Each Application
Server will have a configured firewall that limits traffic to only the customer
approved connections
“Backend” Firewall preventing any unauthorized Internet access. Only Admininstrative and VPN and individually
specified Application Server communication allowed. Customer may optionally, at extra charge, choose
to use a 3rd party identity Management Provider Standard Authentication will be based on the
Troux OOTB Database Authorization
One or more Application Server/ Metaverse pairs per customer Database Cluster Customer A Customer B Customer C Troux Metaverse Secure Backup Secure Backup Database Server Application Server Troux Metaverse Application Server Troux Metaverse Application Server Troux Metaverse Application Server Optional Identity Management
Database Server
Secure Backup
Security Overview
Troux’s hosted options are backed by some of the most comprehensive security measures available.
Physical Security
• Datacenter access limited to Rackspace datacenter technicians
• Biometric scanning for controlled datacenter access
• Security camera monitoring at all datacenter locations
• 24x7 onsite staff provides additional protection against unauthorized entry
• Unmarked facilities to help maintain low profile
• Physical security audited by an independent firm
Operational Security
• All data traffic is via HTTPS, with and SSL certificate for your instance of Troux
• System installation using hardened, patched OS
• System patching to provide ongoing protection from exploits
• Dedicated firewall to help block unauthorized system access
• VPN access optionally available
• Data protection with Rackspace managed backup solutions
• Optional, dedicated intrusion detection devices to provide an additional layer protection against unauthorized system access
• Distributed Denial of Service (DDoS) mitigation services based on proprietary Rackspace PrevenTier™ system
Infrastructure Security
• ISO17799-based policies and procedures, regularly reviewed as part of regular SAS70 Type II audit process
• All employees trained on documented information security and privacy procedures
• Access to confidential information restricted to authorized personnel only, according to documented processes
• Systems access logged and tracked for auditing purposes
• Secure document-destruction policies for all sensitive information
• Fully documented change-management procedures
Administration and Support
Administration
Troux’s administrators typically manage all aspects of system operations and administration. This includes user management. Customers can be provided system administration rights as desired.
Development and Testing
Additional testing and development environments can be added and managed on request. The cost of these varies according to requirements. Please talk to your Troux consultant about the best testing and development options for you.
Support
Full customer software Support is provided according to Troux’s Support and Maintenance agreement. On-demand users receive software Support as part of their rental price.
